Even if you are having a slow day, don’t try to make money off customers giving them incorrect discounts or free offers
We called asking for an appt- they fit us in, welcomed us and helped answer any questions we had. The interactions amongst the staff was friendly and comforting while waiting for our vehicle to be done. A successful team is obvious in how they work together- we saw that today.
I called on a Friday and was able to get an appointment first thing Monday. Once I was there, there were some questions about the right oil for my car, since their system was not working normally. The staff said they didn’t want to put in the wrong oil and asked me to come back the next day, when someone else in the team was going to review my case. I came in the next morning and they were able to get everything fixed and had a fair turn around time.
We were on our way home to Michigan from Florida. We had a mechanical problem and saw the Midas shop in Gainesville across the street. We “limped “ in without an appointment. They got us right in , diagnosed the issue( water pump ) ordered and obtained the parts, made the repairs and got us back on the road within 4 hours. AND they were super helpful and friendly while we waited..They bailed us out when we were in a bad situation. And all with a smile. Can’t say enough. I hope you reach out to them and reinforce to them what a great job they did and how much it meant to us. Thank you so much !!!
Everyone is very nice and does a great job
Staff was knowledgeable, answered all my questions. They were also courteous and I was in and out much quicker than I expected. They will definitely get my business from now on.
The staff were kind, efficient and understanding.
Very professional. Got things fixed and done in a reasonable amount of time. Called and gave updates as things were progressing. Answered phones in a timely manner.
Been coming there for years and never had a bad experience so far!!
The associates were very kind and helpful and the work was quick and well done.
professionalism of associates
Mr Chris has an excellent customer service. 👏 Very pleasant person. I am very happy with the quality of service that I received. Your
The workers assisted me with good communication and answered my questions. I hope to get my oil changed again.
I needed an oil change and a tires rotation. I noticed the tech didn’t not rotate the tires. I was told the tech didn’t rotate the tires because the front tire thread is better then the rear tires. I have had so many oil change and tire rotation before. This is the first time I heard this. This is obviously a pretense. Nobody would have mentioned it if I did not bring up.
It’s good but it’s just timely
Took a little longer than I had hoped for, but once they got it in, it went fairly quickly. I liked that checked the whole car out and sent a report showing the findings.
Staff was friendly and they started servicing my truck on time.
Chris and the team made sure I was in and out for my oil change! Great group of guys you have here!
The price quoted was not the final price. The change in price was not communicated to me until I checked out. They were not familiar with the type of oil needed. It was a mess!
My right headlight was badly out of adjustment because of a broken part. The technician was able to engineer a substitute part so that I could begin my 3000 mile trip home safely. The Midas team prioritized my service and did a stellar job
Friendly and efficient. Comfortable wait area. Good coffee.
Just complete the service requested. Don't insist on add ons.
Mr. Wesley Mann took care of my visit and he was very acknowledge of the situation. After an inspection he took me to my car and show me the brakes and pads while explaining why I needed them ASAP due to the metal on metal. I was very please with his expertise so I told him that he can work on my car.
I informed them that the main problem with the exhaust and also to check my brakes. They said we will look at everything then I got a call that the vehicle was ready but the noise was still there. They said the exhaust guy was not there so they only put some plastic to reduce the noise and cleaned the brakes and charged me $250
Oil change was done sloppy oil left all on my pan etc. I also didnt appreciate trying to be sold well told i needed to get certain items repaired on my vehicle that don’t need to be. I like a company that is honest and those recommendations weren’t honest. Was told I needed an air filter but just put a new one in right before the oil change so why would i need to replace that.
Love the service and the staff
I am from WI and traveling home. Experienced a blow out and Midas sold me two tires and installed in a timely manner. The reason I will not return to the store is the fact I live over 1200 miles away.
Everyone was professional, knowledgeable, courteous, and friendly. If the tires I wanted had been able to arrive same day, I would have been 100% satisfied. Instead I'm having to make 2 trips to Midas for this work to be completed. Still, the service associates are excellent and they make the time I spend at Midas a most pleasant experience overall.
Very nice staff, quick turn around. They understood that I was in a rush and they got me my vehicle in a quick orderly fashion
Everyone was so nice and accommodating, they gave a good laugh and great service, only place I’ll get an oil change is the archer road location!!!
I had an appointment, still had to wait 3 hrs. They broke my washer fluid cap and didn't do anything to make it right. The price was way higher than the coupon.
They were very pleasant and knowledgeable
Clear communication for pricing. When you call someone to tell them it is this much for xyz and your out the door price is $123 don't charge the customer over $100 from that price and not be able to explain why. Also then you say you cannot refund someone who just paid? Poor customer service all around.
My service was very smooth. The guy that helped me was very detailed about everything that was going on with my vehicle. this is my second time going to them and each time was amazing. i refer everyone to them !! thanks midas
Don’t have a cutomer wait and then telll then they owe more then supposed to
I came with a coupon for an oil change for $49 when they got done it was $79.00. I called about the $30 service fee and asked what the regular oil change would be w/o coupon and they said $79. So the coupon actually is misleading in the price. The mgr said no coupon you get is actually what you pay. I thought WHAT is the coupon for then? I do not plan on going back for that reason and the misleading coupon.
I blew an alternator belt while traveling back to Indiana which lead to my water pump belt breaking and my tensioner. With being a Saturday I called 6 other shops that were all closed before coming across Midas. I noticed it was a tire shop but still gave it a call anyway and the manager Wesley was so kind and told me to come there and they would fix whatever needed to be fixed to get back on the road. If I was in the Gainesville area again this would be my stop for an assistance but since I live in Indiana I don’t see it likely to be back in Gainesville for tires and service
Chris was super helpful and squeezed me in last minute on a Friday at 5pm. I can tell he had a long day but him and the team still replaced my tire and helped me safely travel to Tampa that evening to visit my sister. Thank you Chris and the Midas team!!
They were able to make my oil change a great experience. This was my first time trying Midas and I would definitely come back. I typically have to go out of town to get an oil change. So grateful that I looked online and found Midas. Would recommend 100%
They were able to get all the repairs done very quickly.
Didn’t have equipment to change my oil
communication could have been better
Very honest work. Came in thinking I needed brand new rotors and pads and come to find out it was something else.They could have charged me for brand new rotors and pads and I would have been okay with it.I can tell they really do honestly work.
Chris was friendly and let me know what was going on with my car and how I needed the service to remain safe on the road.
It’s always great customer service I never had a problem coming too this location they efficient n gets the job done
Been going to them for years and the service has always been one that is satisfying to the customer.
This is always a busy store I appreciate the front desk for working very hard to accommodate everyone in a timely.
When I called to schedule an appointment for the following week, they offered me an earlier appointment. I was worried they wouldn't be able to get all the work done in one day (I needed my car the next day) but they came through with flying colors. They let me know exactly what the price would be before starting the work. The staff was friendly and the establishment was clean and comfortable. The price of the work was reasonable and they didn't try to sell me something I didn't ask for. Much better service than the dealership for a much better price. I will be using Midas again for all my maintenance and repair work. Thank you!
I had a Groupon but didn’t expect the service and maintenance charge of $17. It was still a bargain but that extra $17 charge I wasn’t too happy about. Unexpected surprise but I’m glad I had funds to pay for it.
I paid for an oil change and tire rotation The tires with different thread depth were not rotated
Chris and Melissa were exceptional and great. They ensure I got the adequate service I needed for my car and was aware of what needed for for follow up.
Consistent service offered nationwide. Reasonable pricing.
Chris was great, found a online coupon that gave me a discount on my oil change, I really appreciated it. Had to wait longer than expected for the service, but it was due to technical difficulties which is fine, I was communicated to multiple times and asked if I needed any drinks. Felt appreciated.
The wait was short and the service was very friendly.
Manager was friendly and helpful. Staff was knowledgeable and patient. Techs were competent and quick
Everyone was very nice and helpful
Very friendly workers and the oil change took less than 40 min
Great customer service. The staff explained everything to me very well. Very happy the work was completed same day. Chris and Wesley were both great
Staff was quick and polite. Very professional
Customer service was outstanding.
I was on my way to Miami, and my tires were out of alignment. They were new tires where I took them they were supposed to be alignment. I just stopped by Midas they were great to me checked my car thoughly , and got me safely back on the road. Great bunch of folks.
I had a really good experience service advisor Chris Wolfe really helped me and walked me through the entire process and was understanding when i didn’t know too much about my car!
The woman at the front, I think her name is Michelle, has gone out of her way to help me every time I’ve been in this location. She communicates the process and seems like she genuinely cares. I will come back for all my car needs just because she is there because she is so helpful.
Friendliness and knowledge of staff
I scheduled an appointment for an oil change with synthetic blend. I’ve had my car for almost 4 years and always used this blend. I came in and the staff was extremely rude, demanding I use synthetic (double the price) and I was confused as I’ve always used blend. I called my brother who is a mechanic and he told me the manual recommends it but does not require it, blend is fine since I am a local driver. I let the staff know I would like to continue using blend and they refused my service. They said they are not allowed to use that in my car as “policy” which I know for a fact is not true since my car does not require anything… not only did I leave without service, they had a nasty attitude the entire time. I went to jiffy lube where they assured me my car would take the blend no problem and apologized for Midas behavior. You should speak with your staff about how to communicate with clients and give factual information on services.
I was there to assist my son who needed a tire right away. The staff was friendly and very helpful. Job well done!
The price was great. The personnel was very accommodating and friendly. The wait time was very satisfactory.
While driving from Atlanta to Miami, I had to spend the night in Gainesville. The following day, I had a flat tire, so bad that I could not move the car anywhere. A Midas was at Archer Rd., walking distance from the hotel. They lent me a pump, so I was able to put some air, and take the car to the store. I walked back to the hotel, had breakfast and by the time I was checking out, they called me that my car was ready. It was perfect!! Thanks, Midas and Chris Wolfe, you saved my day.
First time leaving a review. But, anytime I have came into this location it has been an excellent experience!!
Did not have an appointment- vehicle still under warranty, but couldn’t get in to the dealer before I had to go out of town. Staff was very accommodating and got me on my way quickly.
Everyone was friendly and polite. They took good care of me and my vehicle.
I was a walk-in. I did not expect to get my car serviced. I tried to make an appointment but Chris said there were only two cars ahead of me if I wanted to wait. He said I would be out in 45 min to an hour. I was out in an hour. I was very happy about that. I used my coupon that I got on line with no problem. It was clean. A TV. Comfortable chairs. And very nice person in charge even when he got very busy. I am planning to get my next oil change there. Thank you for your good service.
Accurate timing, clear communication, great service
The friendliness of the office staff and the appointment scheduler. The woman working the the counter was pleasant to speak with while I waited.
Melissa was great and made the experience very easy for me for the financing option. Thank you again!
Every thing was great the employees are very friendly and professional
They do excelant work.and expalin everthing to you.
The only downside to this visit was the gentleman cursing and screaming about why he had to be the one to fix a flat, and how it would have just been easier to replace the tire. My kids and I could hear it all. The staff overall was excellent, waked us step by step, price, showed us what had caused the tire to keep losing air, and even the guy who fixed the flat did an excellent job at fixing it. He was just having a bad day I guess.
Manager was very friendly and got me in and out within my requested timeframe.
They were very welcoming and friendly they explained everything plainly so I could understand
The whole customer service from beginning to end was fantastic. They were very informative about what I needed to have done for my vehicle.
I had additional concerns with my car in addition to needing an oil change and new tires and the staff were more than willing to answer my questions and check out other parts of my car that were having issues as well. Everybody was very friendly and patient with me as I reviewed the estimate to make decisions
Melissa admitted & apologized for giving me wrong info. In front of Manager Mr Mann & Chris. While Melissa was explaining charges, fees, labor goes up if part is "Free" from $160 to $171 Mr Man asked her to stop, hurry up & get rid of me. When I was about to check out, he started blaming me for the situation and i felt like dying with his comments about me not understanding Midas Polices. I was so embarrassed. I had never been treated like that. I was able to see how racist he is. He's was practically asking me lo leave. I used to be a good customer since 2019 when I moved to Gainesville, but not anymore. I hope this complain goes to Midas Corporate bcs & asked for an email & Melissa told they were not allow to. Thank you for you time,Sonia Ibarrondo 727-851-2437
The experience was solid. There was just confusion scheduling the appointment as well as a long wait upon arrival. Thankfully my experience was faster than every one else in the shop around me but there seemed to be a lot of confusion. Overall the job was done at a fair price (Groupon).
I drove there with no appointment to get my oil changed and had no wait. Friendly staff and not pushy.
The associate was polite and knowledgeable. She explained everything to me and was willing to assist me right away. She even made my kids feel welcome.
It's too expensive. Aside from the credit card there's no perks or rewards etc.
Thank you so much to Wes and his team for fitting me in with no appointment! It was done faster and for less than I had anticipated, my power steering hose was leaking - this Midas was recommended to me. I waited and watched the staff politely and efficiently handle every situation that came thru the door. Many thanks, you all are awesome!
Everything was as quoted. Everyone was friendly and helpful.
The service from the moment I stepped in the door to when I was driving away was pleasant and honest. The work was done quickly and correctly and everything was explained clearly. Fantastic location and I will be a repeat customer because of it
Knowledgeable t kind polite quick friendly it was very clean everyone was very friendly one of the best price in town I will definitely recommend to family and friends and definitely be back….Thank you Midas
Ms. Mel and her staff did an excellent job getting us fixed and back on the road when our starter failed. Thank you!
The problem with the roaring noise with acceleration was neither diagnosed not resolved. I had to go to the local shop to detect that the engine air filter box was not closed well
Very. Helpful and friendly! And it didn't take long at all
The employees were friendly but helpful and my overall time spent was only an hour. It was very nice to not be there for hours.
The staff was very friendly and nice to chat with while I was waiting.
There is nothing to improve my next experience because I will NEVER deal with Midas again. You cheat, you lie, and you are dishonest. On top of the five hour wait for two oil changes, you drove my husband's truck over a very large auto screw and now we need a new tire. Not only will I never give you one cent, I will discourage anyone I know to use Midas. I will post reviews everywhere. Groupon was my first, have fun reading it. No thank you Midas. You cheat and you steal and you do not deserve to be in business
The staff were exceptional. They diagnosed my vehicle’s problem extremely fast and communicated the options to me very well. They got my vehicle repaired and back to me in a timely manner. Very friendly as well. Will definitely be back
All were smart, friendly and quick. Just wish MIDAS did carriage lubing.
They told me that they were wrapping everything up and I thought they were almost done, but it was another 45 minutes after that the service was done.
I booked an appointment on Saturday and showed up to the appointment on time but my appointment was canceled after 1 hour of waiting. The next time I showed up on Tuesday and again had to wait for an hour because the employees were chilling at the store and the appointment time was not respected although I specified that I am taking a leave from my job for this. After all this, the employees inspected my car specifying that it would cost $80 for diagnostics. However, the bill to fix my car came out way more than I expected so I decided to decline the service at that time. For some reason, the price for diagnostics came up to $187 and the employee could not give me a good explanation why am I getting that bill except that you signed this paper that says I will pay this amount for fixing the car and not for diagnostics alone. I have dealt with Midas stores in other cities but I don't think I will ever make that mistake again as the store employees were very unprofessional and unethical and probably took advantage of me because they suspected that I am not from around Gainesville.
I called & spoke w Chris & told him I had a flat tire w mail in it. He said he could get me in & out w/in an hour. He had me in & out w a new tire in less than 20 minutes. First rate service! 10 plus stars!
For personal and service overall
I am not sure. Still waiting on parts, new or used. Got a used rear differential in but still not running properly.
Super nice staff. Got me done quick so I could get to work in a timely manner.
unsatisfied with management 12345
While I was at the 3845 SW Archer Rd, Gainesville, FL 32608 Midas location, I had the oil changed on my 2015 Toyota Prius. The oil change was fine, the price was in line with other shops, and the mechanic team did well.My issue was that while I was waiting in the waiting room for about 50 minutes for my car to get done, the person who checked me in, Melissa, (she said she was the location manager of this midas) was speaking to colleague of hers behind the desk.Here is a non-exhausitve overview of all the things she said:-She was speaking loudly enough for myself to hear everything she said extremely clearly, not trying to hide it at all-She began harshly disparaging and just outright insulting an employee at this location, his name may have been Ed or Fred (I can't remember exactly)-She repeatedly and intensely insulted his work ethic, capabilities, attitude, personality, age, character, and countless other things about him to the person she was talking to-She joked about how incompetent he was and that she even sent him home early that dayI was incredibly uncomfortable the entire time, and upset for EdI wanted Midas to know that this was & is happening with Melissa
The whole time I was there the saleswoman was on the phone loud talking about staff getting written up for what he said to her.. Her days off ..Camping trips just a whole phone conversation about nothing relevant enough to ignore customers while she talks..
They did not fix the problem.The vehicle still makes the same noise it did when i brought the vehicle in there.I`m not happy about that.
I never received a phone call stating that my vehicle was ready. When I returned to Midas over 2 hours later I assumed my vehicle was still being worked on. My vehicle was still in the work area with the other vehicles so I sat down. The associate never mention that my car was ready she was on a personal phone most of the time. I was there waiting so eventually I walked up asked when will my car be ready and she said oh your car is done. I tried to call you. I never received a phone call a phone call at all. Other than that, she was very friendly and knowledgeable just not attentive to her customers because she was on a personal phone most of the time.
Midas was great! I was so thrilled to see Melissa is now working there. She is wonderful and I will be telling ALL my friends and family that this is the place to go!!!Also thank you to Joe and Chris they were both great also! I will be back to have some repairs! Thank you Midas since this was a first time for me! Thanks again.
They stalled my manual Subaru WRX 4 times to get it up the ramp to be lifted. I said I would drive it up but they just kept trying.
Make sure the service is properly done. I stopped for an oil change on the 25th because I had a trip scheduled for the 26th. Because of the severe oil leakage I had to rent a vehicle for my trip. WORST SERVICE EVER!!!
Was very satisfied with the service
The mechanics found a situation that could have caused a major accident. As well as being willing to stay late to fix my car.
I appreciate the employees, they helped me understand the process and they were very attentive even though it was a busy day.. Kudos to them!!
Left radiator cap off on tool box filled car up with water stole money out of my car put scratches on my car took parts off of car and left them off when returned
I brought a coupon for an oil change. The coupon offered 2 deals one for synthetic blend and one full synthetic I wanted to use the synthetic blend. Well I didn’t a chance to pick when the rep already had entered that I wanted full synthetic. When I asked why he did that. The gentleman advised that my car had a turbo and that’s why I couldn’t use the blend. My car has no turbo. I ended up getting the full synthetic, but I felt that he was trying to be sneaky.
The tire sign was active on the panel, they said it will desapear after a couple of miles. It wasn't that way, I had to go to the menu and set it myself
Melissa at the front desk was friendly and helpful
professionalism was great, timely, only thing Price was Pretty steep for what was done. probably could have gotten it done cheaper else where.
No tire rotation and want relayed any inspection info
The associate at the front desk was so friendly and approachable and professional. She took the time to explain the costs and updated me during the process. Thank you for your kindness and professionalism! I’m sorry I can’t recall her name it’s been a very stressful few weeks. Thank you for making the process stress free!
Prices are way too high for simple things like spark plugs for 400 dollars, try to add bunch of stuff you don't need and scare you into spending more of your money, the person up front was fake not honest.
Despite specifying that I was bringing in a Fiat and clarifying that they did do oil changes on them, they did not have oil for my car and had to order it (why they didn't carry it, I don't know. This has never been something I've run into). I also made a 1pm appointment and it took 40 minutes for it to even go into a bay (and over 2 hours from appointment time to completion). Overall, while the staff I interacted with were friendly and courteous and kept me up to date on why everything took so long, it was a frustrating and disappointing process. I realize my Fiat is more complicated than some cars, but I've taken it to half a dozen other places in multiple states for general upkeep and maintenance and never had anyone have to order in oil for a routine oil change.
The service guys were great explaining and making sure you understand with clarification really an exceptionally Crew
The associates (Joseph and Joe) were the best I have ever experienced at a shop. Pricing was also extremely fair, and transparent I will most definitely be back and reccomend to anyone with service needs.
I was getting my brakes fixed. I thought it would be well over 1500 for the job, cause they were in really bad shape. I also hadn't had an oil change in over a year and almost destroyed my engine. They got me in very quickly, I didn't have to wait around for my car to be done and it was done far quicker than I thought it would take. Definitely will be going back for oil changes every time.
They checked everything thoroughly! They replaced a very dirty airfilter and topped off fluids! Thanks for everything!
The communication was great throughout the entire process. They were very honest with me about what needed to be done and it never felt like they were just trying to use any excuse to make me spend. Super great guys and they were personable from the moment I walked in.
The associates I encountered were extremely nice and knowledgeable. The service itself was done in a timely manner. I saw the technician working on my vehicle and not once did he stop working on it.
Customer experience resolution. We were told our issues weren’t “enough” for a refund.
The team was great. No secrets on pricing. Full transparency and no fluff.
Quick service. Pricing very clear and within my budget. I received a clear explanation for the recommended services needed. Making the appointment the day before was quick, easy and worked well with my day.
When you see a customer in a tough position, attempting to take advantage of them by doubling the cost of your services is the wrong.
The customer was excellent and everyone really friendly
I was told I nail was on my tires shoulder, when I asked to see it the representative was annoyed. When I saw the nail I realized there was nothing wrong. The service technician did not even check to see if the nail had penetrated the tire or not. They simply wanted me to get a new tire without even checking if that was actually needed. I went home and took the nail out myself because the nail had not penetrated the tire.
The staff we’re amazing! Very friendly and honest! They tried their very best to help in any way possible! They were so kind and understanding about everything! So compassionate! Great customer service! They helped my husband and I and we are truly grateful.
communicate if a bolt is broken and tell me if i can’t get my car same day when i’m sitting there for 6 hours
The service was great, the representative was polite, explained pricing after I asked, the time of service was expected. The extra fees for the Oil Change kept my rating from reaching Highly Satisfied as compared to other places it doesn't allow Midas to stand out, the fees were not explained in pricing when I looked them up, otherwise, Midas is excellent for oil changes for me.
The man who worked the front counter on 8/16 around 5pm was knowledgeable, friendly, and helpful. I believe his name was Kenneth; couldn't catch it over the phone. Made it very stress-free for me.
The tech determined that my tire wasn’t repairable, so I asked to have the spare put on so I could get home. I didn’t want to put a single tire on of a different brand/tread. The tech threw my belongings haphazardly out the back of my car to access the tool to lower the spare. Then couldn’t figure out how to lower the spare and got upset. Didn’t explain why, but drove my vehicle to the front of the store with the air hissing out of the damaged tire. Then the manager asked him to take it back to the bay and he drove it fast around the shop, so I proceeded to follow and see what his problem was. When he opened the back door I was immediately upset with how he treated and reloaded my belongings (suitcase, large cooler, etc). The manager was able to get the spare tire off the vehicle. And they put it on. The front help reloaded my things correctly and didn’t charge me for waiting for almost 2 hours to change a spare for a flat. I guess I should be thankful they didn’t charge me, but it was a terrible experience that seemed like it was never going to end for a less than 30 minute job that took 2 hours.
Did what they said and followed through in a timely manner
The staff were very friendly and were willing to discuss what was going on and the options. They also understood that while traveling this caused a great disruption but worked quickly to take as little time as possible.
Customer service was excellent professional
I was a walk in … and even though they were extremely busy they took me in for a oil change and were definitely a professional and fun group to be around … everyone went out of their way to help everyone who walked in …
They found out why my engine light was on and fixed the problem. They kept in touch with me to update whats going on. They were not backed up like the dealerships were and now my truck runs and drives so good!
They were so knowledgeable and helpful with what I needed done to my vehicle and the price was good and the gave me a way to save money..truck runs great
Always an amazing experience.
Vehicle was up on lift no one working on it for quite awhile.
They were able to fit me as a walk in into their schedule. They were polite, kept me informed on their progress and let me know other things that needed to be looked into fixing.
Andrew and Wesley were very respectful, knowledgeable, they listened to what I explained to them and they fixed the issue
They are always professional and honest they get your car serviced quickly with or without an appointment
"I had excellent service, but it was more than that. The atmosphere was great. The workers were singing. Everyone was so helpful. The staff went out of their way to help. The manager set the atmosphere and his staff just followed suit. I have found the place for my truck to be serviced."
The staff at Midas was outstanding. I went to other places but never treated so well. Everyone was friendly and made me feel very comfortable. The service to by vehicle was outstanding. I would like to recommend this store by acknowledged for outstanding service. Even the other customers who were waiting, expressed the same feelings about this store in Gainesville Florida. Great Staff and Service. Thank you
I love they give let's you know what going on with your vehicle I would highly recommend them to any of my friends and family
The service adviser Wesley was super helpful and he was helpful with questions that I had about my car. I would defiantly recommend people to go here first.
"I recently moved to Gainesville and as a single woman, when my car started having issues, it became a huge source of anxiety! I called Midas and Wesley was so kind, answered all my questions, and assured me they could diagnose the issue with my car. After "
Got me in with a little wait as a walk-in. Great service
"I have not met a person at Midas I didn't immediately like. They got me tires very fast which were very needed for a snow trip and they got my truck ready bumper to bumper, comparable prices and not a hard sell place. Highly recommend. "
"I drive a Rang Rover, not only was I stand offish at first, I wasn?t sure, but that management at the site I had my service done was so knowledgeable and hard working I felt safe not only getting service but leaving my car with them. It?s definitely recom"
"They were Great! great Professionalism, on time and Timely"
Asked to never return . I made the mistake of speaking the truth to a dishonest service writer . I have 30 years as an ASE master tech and instead of listening to my advice he verbally assaulted me and threw me out !
My car is running better. The service technician recommended services that are needed. He was kind to give me an estimate on one service
"Much better experience than other places for oil changes in Gainesville, was very courteous and actually filled in the inspection information"
Very economical and good service. Did an inspection. Would recommend it.
"Hi, first I usually do not take my cars to ""chain"" type places but my car broke down and they were recommended. This Midas is more of a ""mom and pop"" feel. I can tell they truly care and tried everything they could to save me money and do what is best for"
The a/c was not very cold. I made an appointment for the time that I wanted and they looked into the issue. Now I just have a setting of a low fan as it gets quite cold with a minimal fan setting. So that?s a great result.
Repair done correctly the first time and done when it was expected. They did not try to sell me anything i did not need as other servicers have in the past. It was pleaseure doing business with them.
I have to say most places you get your oil changed custom service is a little bland for lack of better words but I have to say that my experience with midas is top notch clean shop with welcoming greeting by my friend Joe he made sure I was aware of everyt
That guy with the mohawk up there fixed my car and its been running like a dream! I even left with a full tank of gas still and would highly recommend!
Well I stopped in to get my oil changed and your service writer help me out she's real friendly and real good at her job she even give me a price on tires and stuff and I'm from out of state so I will be back her name is gen'e brook she is a five-star work
Great customer service and very friendly staff will come back again
"The website makes setting up an appointment super easy. Upon arriving at the Archer Road location in Gainesville Florida, I was greeted by an associate who worked very hard and getting the best price for the services that I needed. The staff is great to wo"
Their were pretty good at what they do. The process was in and out
"Andrew the manager saw that I had been waiting over 30 minutes for an oil change and jumped up and got in the garage to begin working on my car. Many managers just tell the customer they have to wait for an available mechanic, but he rolled up his sleeves"
Great job on a BMW brake repair and oil change. Convenient and great prices!
"I went in for an oil change. After the change, my car smoked PROFUSELY for TWO DAYS. I called them minutes after leaving and asked why my car was boiling smoke and he said ""oh, gentleman spilled a little bit of oil."" A little bit my butt! As a result of th"
We were a hour into our family road trip and the truck started to vibrate at 75-80. We recently had a tire rotation the week prior at another place. Well I called they got us right in and found out tires were completely off balance. Within a hour we were
"Went in for a brake job. This place is Amazing. Very friendly staff. Excellent prices. We joked, laughed, and talked while there. The atmosphere is Awesome. I witnessed the manager tell another customer about her brakes. I totally was honored by his"
"Even though it took three different trips to get the repairs done, I would recommend this shop. The reason it took three days wad due to the supplier who first sent the wrong part, then took two additional days to get the part to the store. The owner gave"
"My car died in the middle of the highway on the Monday before Thanksgiving, just passing through Gainesville. My roadside assistance suggested I have the tow truck take me to Midas. I'm glad I agreed! When I called to see how late they were open, Scott sai"
"We were in Gainesville staying at a hotel and got a flat tire. Spare tire also flat... called Midas and spoke with the manager, Robert Bozeman to see how I could get the tires to him. He sent someone right to the hotel to get the tires! Took them back to s"
They did a very thorough check of the car and replaced filters I didn't even know existed. I'm really happy I went to Midas and will definitely return.
"Roberts got you covered in the office, Drew will fix you up in a jiffy. With their super powers combined they make the experience worth bringing the car back for any other issues that may develop, as well as routine maintenance. Those 2 guys have become my"
DOESNT GET ANY BETTER! DID A GREAT JOB ON MY CORVETTE A/C AND TIRES. IM A CUSTOMER FOREVER. THANKS ROBERT AND THE GUYS.
"I am so thankful for Robert and the Gainesville Midas! After I drove in with smoke coming out of my car?s hood, they were able to fix my car promptly and even made sure it was ready for an upcoming trip! They were incredibly kind and made me feel so comfor"
The manager Robert was pleasant and knowledgeable.
It's still has some of the same techs that were there before that were rude and have little or no mechanical experience or knowledge. Just go somewhere else.
We can limping in with a flat tire on our horse trailer... they just happen to have the size we needed. Had to wait for a jack and one of the employees got me a water hose and help me keep the horse cool because she couldn?t be taken out of trailer! Awesom
"Very friendly service, took me in right away only was there about 45 minutes. Recommended on having new tires in the very near future and did not pressure me to get it done right then and there. Would go back there again."
"I am a mother of 4 in which 1 has special needs and my husband is serving overseas... In March, 2019, I decided to pack and take all 4 of my children on a road trip across the US to visit family in Florida... As we started our road back home, my maintenanc"
"We had a wonderful experience at Midas on Archer Road. They stayed open late till after 8 pm working on getting our vehicle safe. Mechanics work together as an awesome team and watching them bleed brake lines was like a 70's disco dance, they were jamming."
Imagine my amazement if you will! About to jump on the Interstate and leave Florida for points West in our Class B motor home when a significant transmission fluid leak was observed. No idea where to turn for help but a mom and pop tranny shop about to c
I appreciated the work that was noticed to be done on the truck to continue to keep it well maintained through the years (including the years I brought the truck to Midas on Main. Your location seemed to be the better choice for very good customer service
Always have great service this location
I only use and vouch for Midas.
I'm happy with the service fixing my rear right light but the price was unexpected. I hope my next visit will be less costly for it's 85000 mile check up. BE ADVISED: MY TELEPHONE NUMBER IS CHANGED 352-317-6781. PLEASE UPDATE YOUR RECORDS. THANK YOU.
" New management at this location has made all the difference. Extremely helpful and able to help me solve my car issues with friendliness and understanding. After a terrible experience with past management, I will now return to Midas for any future car mai"
"My son, a student at the University of Florida brought his car to Midas (3845 Southwest Archer Road, Gainesville, Fl 32608) to change the belts that were broken on his Mazda Protege. The first change of belts he paids $164.50 and they broke that same day, "
"My brother evacuated to Gainesville to avoid Hurricane Irma and he car broke down. Needing to get back home after the storm, Midas stepped up to the plate and got his car repaired in a very timely manner and for a reasonable price.Thank you!"
Great service! Ron was very informative and took the time to explain what needed to be done on my vehicle.
I just wanted to say how thankful I was to have such a great service done on my vehicle! All of the staff was extremely friendly and fast! I only came in for an oil change but I will be returning for all other services! Great job guys!
"Avertised as $59.99. Plus I had coupon for $10.00 off.Also included free tire rotation. I was charged $10.00 for""Midas Touch Top Off -etc which was totally unnecessary as vehicle has only 2k miles,also,in addition to $28.50 Labor,$35.48 Parts, was also cha"
"The afternoon of July 3 I desperately need an oil change so I can drive back to Texas to attend my Grandmother's funeral. I stop by Midas and am told that the wait will be a coupleof hours due to appointments scheduled today. That's funny, cause there is"
