made appointment in advance. Was advise approximately one hour.One associate started work walked away for 30 minutes. Another associate finished job. No hand off from one associate to other. concerns of work instructions.presented car to me without completing work ordered. had to take car back in to do tire rotation. started work. walked away agin for 20-30 minutes. Does any one read work orders or complete the work in timely fashion? No prioities or management.
I been team Midas for years no disappointment yet
During oil change, it highly recommended a rear brake job was urgent, an additional $300 charge.
Not the deal I thought I had bought from Groupon. Added fees made it more than prices for oil changes closer to me with more benifits
I was unsatisfied with my vehicle at first, they made it right they communicated with me to get the problem resolved. Most automotive shops is all about money. Midas is all about customer satisfaction. I will return.
The location was very nicely furnished and clean. The staff was very helpful and friendly. The overall experience was amazing!
The attendant was very polite and professional but the tech seemed a little under experienced but was nice
John G. But this is so negative a review you will not post it.
The price marked for an oil change{ synthetic} was not what I payed at the shop. The manager , Mr Thrift, was elusive re the cost of the service. The disparity of the oil change was not articulated by Thrift, and he became disgruntled when I questioned him on the price differential; the price on the web page was 49.99. What I payed was 67 dollars. After Thrift attempted to sell me 220.00 dollars in unneeded vehicle items, he refused to expand as to why the bill was 66 dollars and not 49.99. His myopic answer was “ oh tax and shop supplies”, the tax was less that 5 bucks, so where is the dif? Thrift was very uncomfortable with being confronted by me asking questions, especially when I asked what broken plastic clip was left on the passenger seat by the tech following the oil change. Thrift’s response was he had no idea where the broken devise came from. When I asked to speak to the tech, his response was,” he went to lunch, so I will have to call you when he returns”. He Never called back, and the pic he took of the broken plastic item is still in my possession. They broke something trying to sell me an interior air filter.
Thorough, helped me understand what was wrong with my car.
stop trying to scam people
Everything about the service was first class. Based on this service interaction, I will be using Midas to service my vehicles instead of the neighboring competitors.
Workers spent more time on their phones than my vehicle. Lied to me about rotating tires
Actually rotate tires when customers pay for it with the oil change
Customer service was great and it was quick
One of the best locations in Jax. Very clean patient, Polite and Precise. Everyone was so Happy and Professional, Especially, Josh! He was so informative and Sweethearted. He told me things about my car that I didn’t understand and He didn’t take too much of my time. I Appreciate you guys! I will be back soon and I’m sending gam and friends Too! lol 💃🏾
They are always helpful and friendly
Get some professional employees
Josh answered my question and explained with great detail will be back for service
The prices online were reasonable. However, when I arrived the quoted price was even higher than the top tier listed on the counter. For a full synthetic change and flush, $99 was advertised but I was told the price would be $130. When I told them it didn’t make sense, they told me it was higher because I had a European car. Then when I got the breakdown, which wasnt given until after I paid, the cost of the oil was more than double what I could buy any any basic store for the same product. Additionally, I was told it would take less than an hour and at an hour and 15 I had to go to the counter to get them to start the checkout process so I could be ready when they were done.
I moved from Massachusetts to Florida in August. My first appointment in August I knew I would be in good hands. This past week my air conditioning wasn't working, I saw Shrek, the man that worked on my vehicle the last time and I absolutely trusted him. He knows what he is doing. He is a keeper !!!
Tried to get appointment online for oil change for $29. No one confirmed appointment so after the time i picked passed ,i did another time & still no conformation. So i called and Jacob told me to come in at 1130am. I did, then he said i couldnt have the $29 oil change because i need full synthetic not synthetic blend. So I ended up paying $75 for oil change. Then he tells me I need new roters & brake pads WHICH I GOT FROM DEALERSHIP ALMOST 6MOTHS AGO! TOLD ME I NEEDED 4 NEW TIRES( WHICH I DONT). Funny thing is I do need new windsheild wipers but according to them they are fine( drivers side rubber is flopping when using). I asked how much for lightbulb on drivers side headlight, he wanted $60 plus tax for that. His reply was, it's all pretty much labor cost. I'll NEVER RETURN TO ANY MIDAS & WILL LET EVERYONE I KNOW NOT TO GO THERE. Then on my receipt, it says I have a chance to win up to $400 in prizes...I know how they have the money for that. I should have just drove away when he wouldn't honor oil change for internet coupon. Expensive lesson I learned
As always, the folks at this Midas location are friendly and professional. I came in for an oil change with the intention of getting my brakes done elsewhere. However, their excellent sales and service convinced me to stay and get the brakes done too!
Poor communication st intake re warranty process, delay in process as mamager was too busy. Started repairs despite me stating I would reach out to the warranty company first. Then repairs were completed, rushed, and I was then left with no car for 3 days.
Problem occurred during tire installation was satisfactorily resolved.
Be accurate with time expectations. I called ahead and was told to bring in car for oil change. After 1 hr 45 minutes, I told them I had to leave. I have a disabled husband and I had to get home. The work was not completed. I mentioned to Jacob that the tires had not need rotated. He told me they were understaffed. He also ran out of stickers for the windshield. Very unprofessional !
Oil change I was quoted one price over phone and had added charges that doubled the quote
It was easy to book an appointment online. When I arrived it was a quick check in before they took my truck. They were able to rotate and balance my tires and complete an alignment.
The guys were efficient. They accepted me as a walk in and got me out in a timely manner. Everyone was very friendly. The manager remained very professional and patient during high volume intense moments. I would highly recommend Midas on Beach Blvd.
As marked great service with fully explained and no over selling
This oil change took twice. As long as they told me it would take. The mechanic was not exactly a ball of fire on the job.
Steven Lasseter was very polite, great work ethic and informed us thouroughly of everything that they did and communicated to us by phone throughout the time our vehicle was there.
First of all the service was great the people were great but way overcharged I've checked with other shops I should not ever had to pay the kind of money I paid
Friendly customer service in a very clean atmosphere and a very knowledgeable agent
Steven at the front was very nice, knowledgeable, the service was quick and he told me excatly what the cost would be before ever taking the car. He explained very well the service needs of the vehicle and costs associated with those repairs.
Service was very good and professional
Very professional employees very knowledgeable and was 100 percent understand what I was looking for for my car
Quick, efficient, and coupons.
The technician, Steven Lesseter, was VERY friendly. He's incredibly personable and informative. Also, attentive to detail and made sure I understood what he did AND what I still needed done. He did not pressure me into buying anything but alerted me of what I did need for future reference, prices, and what Midas could provide.
Everything was great and I was treated very good
As stated earlier, due to the wrong parts being delivered my 1.5 to 2 hour job took 5 hours. Steven and the Mississippi Manager kept me updated, but five hours waiting was very draining.
This location was able to get me in, at the last minute, for oil service on a Friday afternoon. The manager was AMAZING! His awesome was matched by the super fast, and super excellent service. I will, without question, return to this location (and refer it to others) based on the service I received. This location greatly exceeded all my expectations. - Tracy Morris
When they checked the fluids they said the power steering fluid and coolant were low and said they wanted to flush them and refill them. I asked them to just top it off and they said they don’t do that. I had to go to Walmart and get the fluids to top them off. I then went to Goodyear to make sure it was okay. It was and I saved myself over $350. I’ll never go to Midas again.
Easily, the most pleasant automotive experience I’ve ever had. Staff is very knowledgeable and friendly.
Your prices are too high,scare people away!
Awesome service and crew in store.
Everyone was very friendly and informative.
Just a very easy transaction. Located the tires I wanted online, scheduled the appointment and was in and out in just over an hour.
Cost and convenience and service
The rotors were ground down and caused a thumping sound when the brake pedal was depressed. I was told it should fix itself in a couple days. I didn’t like maybe.Jacob said he would replace the rotors fit and additional $70. I asked why he didn’t offer that option prior. He said he was trying to save money. Honestly I would rather replace everything, if it was only $70.Most likely they only replaced the one side making noise? That would not be my want. Just fix it right!!! Thanks
I was satisfied I just clicked the wrong button every one was extremely nice and very informative thank you for servicing my vehicle
I purchased a Groupon coupon for $49 and charge an additional $27 at this location which made my price $77 total. I was told by the technician that a Groupon price is higher than a regular oil change price which is a rip off. Groupon is supposed to save you money, and I end up spending more money.
Jacob is an amazing employee and helped me out by informing me what issues I need to address from highest priority. Very patient and informative!
Jacob was very friendly and informative. Took the time to explain everything to me .
Christopher is always friendly. We have several vehicles we take to him and he never disappointed. He even walked outside and showed me under the hood where to check my break fluid bc i had a leak. Until I could get it fixed. They are great!
Jacob was great but the $12 bump in price was unexpected (I expected taxes & shop fees)
Easy to arrange an appointment. Employees were professional and clearly explained the recommended additional servicing. Efficient in servicing vehicle. Smooth process from initial phone call to pulling off the lot.
My experience at Midas was a very simple process from scheduling until I paid. Friendly staff as well!
Great job. Everything was great from the top down. I would definitely recommend them to anyone, and i will definitely be returning for my next service. Thank you all for rverything.
You all do quality work, and though you make a lot of recommendations for expensive services you don’t push them on the customers aggressively. I appreciate that.
Everything was very smooth - from the explanations to the service - I couldn’t be happier.
I bought a discounted oil change on Groupon for $28 that clearly stated was for an oil change including up to 5 quarts of oil and a filter. When I showed up to the appointment they claimed it was only $28 towards the service and tried to charge an additional $33 for a standard oil change bringing it to $61. Why would I buy a $28 Groupon just for $28 towards the oil change? I've used it before with no issue at another location.
Jacob was very thorough in explaining the options and pricing, and he checked in to communicate what was happening and to review the checklist and make recommendations for suggested filter replacements. I appreciated his candor. Midas was able to perform the services needed so I wouldn’t need to return another day. Much appreciated.
Very friendly, accommodating and good service
Friendly and explained everything in great detail
Everyone at this location was extremely proficient and welcoming representing the company and professional throughout.
there was only one member doing all the work in the shop. the Manager helped out when he was not servicing all the customers. suggest you hire some more staff and re-model this site since it has been here for over 20 years, and it has a great location.
Great service by people in the lobby, car was taken in at the scheduled appointment and other offers where quoted at the same time as oil was paid.
Shawn & Jacob were very friendly, communicated everything and made this the best car service I have ever had. They were helpful and AMAZING CUSTOMER SERVICE!
Jacob was very professional and helpful!
Customer service was superb. Jacob was very helpful and explained everything step by step.
I was told my tires were inflated to the proper pressure, but only the front were done. Back tires still low pressure alert until I pumped them up myself.
I found the service to be extremely friendly and knowledgable and I really appreciated the time Jacob spent explaining things to me!
The price was a little steep for me to continue going there for regular oil changes but Jacob was extremely helpful in explaining everything to me. Typically if someone tells me I need new tires or there are something else wrong with my vehicle they will just explain it to me verbally. Jacob led me out to the bay and showed me exactly what I needed to see on my tires and the filters in my vehicle. I'm extremely grateful for him explaining everything to me.
Great front desk check in personnel. Was kept apprised of everything related to my vehicle.
The customer service was top notch with the sales associate (Jacob).
Take the time to train your employees better. When I called u told the guy I had an Audi and I wanted an oil change. When I got there the guy was new and did not know Midas did not do oil changes on Audis. I wasted my time in making my appointment because then I had to call other places to see if they would do it on a Saturday without an appointment. Wasted so much of my time over a simple misunderstanding. Please train your guys better with knowing what cars can get serviced. This was my first and last time going there.
Trenton & Jacob are awesome!!! Jacob took the time to inspect my car before the oil change which was definitely needed because I wanted to make sure my car is running smoothly. Trenton & Jacob took great care of my car. My first time here and it was pleasant.
The gentleman that helped me was very professional, friendly and very respectful. He explained what they will do to my car clearly. My car was ready in no time
I brought car in for oil change and tire rotation. When picked up, tires were rotated but right front tire pressure sensor reads only 30 psi, much lower than the other 3 (39 psi). Disappointed they would have rotated tires and not checked pressure or added air to tire that clearly is low.
Went to the Jax Bch store and Jacob was extremely helpful. Excellent service, i'll be back.
"Sean the manager was OUTSTANDING, very personable and customer friendly, goes above and beyond to get repairs done asap as well as complete honesty w/ customers. The tech was a younger kid who impressed me very much and also went above and beyond to do calibrations to specs and perform tests. I watched him closely the entire service and this is a ?the right way? kind of shop. HIGHLY recommend Midas on Beach and Sean the manager! "
Had scheduled a coolant system flush and a break system inspection. I was informed and shown the master cylinder was leaking. The situation was corrected in an expeditionary manner. Very pleased.
Your team was highly professional in every aspect, even up to answering the telephone and answers to prospective clients. I know what excellent service is, and what is not, as I have owned businesses with up to seventy employees in my past. Your manager and Jason were exceptional, as were the team doing the service.If future clients miss this opportunity in today's time, they are missing out. My very best to your team on Beach Boulevard in Jacksonville, Florida.
Went in to business. Had the opportunity to be serviced by Jacob. He was friendly and listened to my issue and eventually came out with me to check on my tire to see for a nail. He assured me that they can take a look at it further when the tire is removed and see if it's repairable. He was very accommodating. I was happy it was repairable and left feeling safe to drive home .
I have used this location several times for my Highlander and Lexus. Jacob has always been very informative and easy to work with. I would highly recommend them to my friends and family.
Today I had the most amazing experience at a vehicle maintenance shop I?ve ever had. They guys were so kind and helped me get the best deal and find ways to pay for the repairs I needed. They were so knowledgeable and I will never go to another store again
Excellent customer service. Completed work within a reasonable time. I have continued to use this Midas for all car maintenance.
Quick to provide service. Explained difficulty efficiently. Personnel attentive to my needs. Very nice.
"I was extremely impressed by their customer service, attention to detail, and honesty. The team was efficient and professional. I felt very comfortable with estimates and work performed. I will absolutely return for maintenance and repair of my 2009 Jee"
"The people there helpful, great attitudes and fast service. The prices are easy on the eyes compared to those mainstream shops. I went in for an oil change an was out with an hour and didn?t break my wallet. Definitely coming back next time"
I have been a satisfied customer for 10 years now. I don?t go anywhere else but to Midas. I continue to trust them with my auto maintenance and repairs. They have been always able to check my car even without an appointment. If needed immediate fixing they
Richard went above and beyond any customer service I have ever had. He should get a raise and a bonus. Just incredible.
The manager is very informative I think there's great customer service and the staff does a good job and the prices are fair
"Your online request appointment feature doesn't work. Tried last week, got an email saying to wait 30 minutes and nadda. Never heard from you again. You'll save yourself a lot of grief if you just remove the feature. Glad you don't deliver pizza. LOL."
The service was fast and excellent.
Service was longer then I thought, but happy with job. Concern that I saw only one employee wearing a mask!!
Service was excellent staff was polite
Should be 0 stars. Had my oil changed and they didn't even change the oil filter. Had my tire fixed same day now warning light on and I'm missing valve caps off three tires.
honest and knowledgeable personnnel
"Everyone is nice, I take both mine and my wife?s car here "
Honest people that work hard. Bring all the family cars there.
Gave a bad review with 1 star and they blocked it. So in hopes of warning you I am trying to circumvent the auto reject. Before you go to Midas on Beach Blvd please contact me [email protected].
"Well I posted a review they didn't like so they removed it. I my review on Google maps the owner gave me a contact link that doesn't work. Oh well, will try again.We took our car in for an oil change and sence we had a slight wabble at low speeds asked for"
GREAT SHOP, BROCK HELPED ME OUT IMMENSELY
They installed a new cat-back exhaust system for and did an excellent job at a fair price.
I apologize. I just wrote a review that was supposed to be for Mavis off San Pablo and Beach BLVD........ I have never been to Midas but will probably be bringing my business here instead. Sorry Yall for the initial review please remove if possible.
My wife went up today to get a new tire and an oil change. She had the worst experience we have ever had there. We have been going to this place for the past 5-6 years. To start off Max who helped her said her rotors were worn down after looking at them wi
Excellent service that is honest and professional. I honestly will never go anywhere else to get my cars serviced.
"I recently had my oil changed & was delighted with the speed, friendliness & professionalism of the staff! Great job, I'll be back."
Had a coolant leak and took my car to a competitor across the street and they wanted $875 for a new radiator. Willing to drop it to $750 if I got it fixed. Called Midas on Beach Blvd near San Pablo and they were very friendly and helpful. Tony at the co
Went in for oil change and a tire rotation they couldn?t do the tire rotation and I had to have someone else fix my oil plug because it was leaking due to a bad gasket. Asked for a call back on a set of tires never heard back. Bought tires someplace else.
"Had wheel alignment done on a timely manner. And, also asked to find out and do something about the rattling noise that I thought loose exhaust pipe. I was told it's ok nothing wrong with it. Instead, they found the front half shaft torn sand need replac"
Traveling to emergency room at Mayo our car had an issue. I had to get this resolved before heading home. First chance I had was around 4:45 on Friday afternoon while husband was in surgery. I didn't have to explain much and the staff jumped into motion to
Did OK. Always feel like you're trying to get me to buy more or go higher cost. Is it a commission system? Was in & out in a timely manner - which is very important to me. Thanks.
"Great customer service, outstanding work and the place was extremely clean."
...how great Midas is and how many years (20*) i have been bringing my car(s) in - when you find a business as great as Midas - you stick with it because they are extremely good at what they do and always at a fair price. i really do trust them and plan
"Service was excellent, always is."
Work and customer service excellent
Did everything I asked with amazing customer service!
"Oil change was prompt & thorough staff friendly & while promoting 'add-ons' more than I like, readily accepted a 'no thanks'. Will return."
Wired the starter backwards and burned some wires So had to tow it to a Dealership to fix it WILL NEVER USE MIDAS AGAIN
"I manage an auto repair facility in Spartanburg SC, we serviced a customer's A/C before she took off for a trip to Florida. A couple of days later she called and advised me that she had an issue with her A/C. I contacted corporate and they put me in contac"
" I accidentally stopped there for a quick oil change on my Mercedes Benz. They PURPOSELY SABOTAGED MY AIR MATIC SYSTEM, as a result the car became very low. I called the shop and asked Mike the service manager why my air matic was broken, he said ""i have "
"I was greeted so nicely and attentive. We had spoken on the phone prior to get an estimate. Explaining my concerns in addition to being there for an oil change, etc. it was told to me about my issue and in addition concerns I was unaware of. He directed "
Great customer service. They are always helpful and very professional.
Sean and his crew at Midas are the best. Always going the extra mile to take care of the customer. Highly Recommended.
"I?ve been going to the Beach Blvd location for the past 3 years and have consistently received exceptional customer service. The team there is very professional, and I have always felt their recommendations for my vehicle are in line with how my vehicle is"
Great service! Ask for Sean!!!
Midas continues to be the best auto repair shop I have ever been to. I have been a loyal customer for over 20 years due to their honesty in the repairs needed and what work can wait. They hire the best auto mechanics I have ever seen under one roof. Mik
Great services, always professional.
Went in for oil change. Ask about a price to replace 4 spark plugs. Price quoted was over $100 higher than competition. Was quickly given the feeling they would rather not work on my vehicle. Was polite enough to give me a $1400 quote for a set of shocks.
Did have an oil change and then they saw a belt that needed to be replaced and showed it to me and was going to get replaced but husband wanted second opionion and got that and yes it needs to be replace. I appreciate the honesty as so many mechanics are
"The technicians came to the service of myself and provided me with play by play on how they would fix my situation and also provide helpful hits if i so do choose to have done on my vehicle. Great service , thank you "
Everyone was great. I had a wonderful experience. They explained everything in a way I could understand.
Where do I begin shall I start at the remanufactured brake discs and brake shoes who sells remanufactured brake shoes. 772 for remanufactured parts. I have pictures of the bill and the vehicle half of the part they were trying to sell we're not even needed
They were honest and told me I needed some brake job done. Took it to another place today to get a second opinion and yes I do and will be going back to Midas??
I am and have been very pleased with the work and service I have received at this store. The work has been promptly and professionally accomplished and completed as promised. The personnel are courteous and some of the most professional I have seen. I int
GOING THE EXTRA TO GET ME SAFE! IT TOOK NO TIME AND IT WAS WORTH IT ALL THE EVEN CLEANED MY HEAD LIGHTS!
"Horrible service. Took my daughters Nissan Altima here for a misfire. I was told 2 different issues were causing the misfire, first the sparkplugs, then the valve cover. My daughter picked her car up after we paid $250 to have it fixed. She got less than "
I've been to a lot of mechanics in the past & every time have gotten ripped off. After going to Midas I know that this is the only place I will want to coming to in the future & completely trust them with my car & trust that they will help me out to the be
"I have going to the Midas on Sunbeam Rd and was on the beaches side of town and needed to get oil changed without an appointment. I was immediately greeted with a warm welcome. It was quick service and I was very satisfied. I needed a new battery, they had"
Took my truck in for a major engine repair. Sales and shop engineers/mechanics eager to take on a task in which more than a a dollar can be made from a customers misfortune. Grip n grin accepted... Original deal backed out on. Mark up on estimate initiated
"I have been taking my car(s) to Midas for over 15 years, they are absolutely the best at what they do. I trust them, and it is reassuring to know my car is in good hands. I especially love the way they detail out future types of maintenance so I can plan"
