A suspiciously long list of services was prescribed for me.
George told me to come straight in. He squeezed my car in and figured out what was going on. He had the parts ready and made sure my car was taken care of.
The guy who helped in was wonderful but he seemed so sick and his eyes were so red he needed like an immediate help, he should’ve took the day off instead of spreading germs.
Great communication from the beginning. Easy check in process. George and Rick took phenomenal care of our vehicles and made sure we were overly satisfied with the entire process.
Associate was very courteous and respectful to me and other customers I observed. Explained service in easy to understand terminology. Felt I was getting fair and honest work done. I will definitely be returning to that location again
When giving an estimate for a job that should have taken less than an hour, don't then change your story and claim it would take longer even though it didn't. And then still charge the customer for the time that it didn't take to do the job. In other words, stop ripping people off.
Each and every time I visit MIDAS at this location I am always taken care of and I’m always giving 100% satisfaction customer service. Everybody is patient and understanding.
Simply put they figured out what was wrong with my car. They also told me how I would go about repairs if that was the route I wanted to go down.
George was extremely accommodating….and efficient … valued my time as well!
The team was great, they got my car in fairly quickly and they let me go out and look at any issues they found to discuss repairs. They were very friendly and knowledgeable.
They were great, no issues and friendly service.
Be better at communicating the pricing for services and products being used durning service. Having a cleaner facility overall
great service have a question about the shop fee on my bill
Brandon was super helpful. I appreciated him very much.
They're genuine and nice people. They seem super customer-centric. If they can't do something, they'll tell you.
They took the time to inspect my vehicle and explain what I needed, then broke down the cost. Then explain what needed to be done right away.
Logan greeted, answered questions and kept me informed throughout process
The people were super, nice, helpful, and fast! The price was reasonable.
An oil change should take 30mins, that’s what I planned for. The Associate was nice and explained the shop was behind, 1-1.5hr wait. The fact the pricing was great made me leave the car for service. I went and got food while I waited to better suit my schedule I had the rest of the day. Just little disappointed. A nail was “found” in my one tire, just made me feel weird also, sensor wasn’t on, now is.
Logan, the lady who took care of me, was very professional and polite. However, she said she would call me with prices and didn't, I had to call back a couple of times. Finally I went back and picked up the car. She said she would find me the parts they suggested needed changed (the entire headlights and bulbs) and call me the next day. Never heard back from her.Went to Valvoline down the street, they said no need to change the entire thing, changed bulbs from LED to regular and BOOM problem fixed in less than 15 minutes for under $50. Very disappointing because my brother highly recommended Midas. Still, I am very thankful for the time Logan took with me.
Very efficient, good time estimation, easy in and out, on-time service. Appreciate everything about my experience
I called because I was experiencing issues with my car overheating and I was stuck in Florida but I lived in North Carolina. Immediately I was greeted over the phone with kindness from your representative Logan at your location in Winter Park. They were trying to figure something to do as I needed to leave that night and they couldn’t get the part I needed until Wednesday. Brandon then did everything he could to figure something out for me, referring me to call to other places to see if they had the part and even calling the Volkswagen dealership. Eventually they told me they could bypass the heater core and that would stop the coolant leak and I would be able to make it home. Everyone stayed late, including Thomas who worked on my car overtime for me to be able to get home in time. Overall this is the best experience I’ve ever had at any mechanic.
Everything was easy from start to finish. The price was decent and everything included. I really appreciated that tired rotation was included with the oil change.
It cost me less than the dealership. The associate kept me informed and updated. Never felt pushed.
my vehicle took a lot longer than i thought, but im not upset as they did tell me they were very busy that day
Logan is a great rep for Midas. Everything is clearly explained and I trust her judgement. Brandon was also very helpful. Love this place.
Did what they said they would do and did it on time
Midas location carried AMSOIL which is the oil I wanted installed on the vehicle. After service recommendations seemed sincere and reliable. Pricing was competitive with other locations in the area. They didn't try to upsell like Expert Care Care where I was taking my vehicles previously.
I discovered a nail in one of my tires,` call around to have it repaired, and the earliest any store would see me was 2 days later. Then I called Midas. I was greeted on the phone in a highly friendly matter and was told to bring it right in. I was in and out within a half an hour. The staff was excellent. I will go back to Midas for all my car needs now. Keep up the good work.
The team at Midas always meets my expectations. They offer excellent service and honest information and advice.
Logan and Brandon are professional and courteous and trustworthy.
Beat thing would to have people working that actual goal is to help the customer and not waist their time and not honor coupons advertised directly on the company's website and even the sign in the parking lot of the establishment and tell the customer that all online coupons are scams and fake and then tell the customer oh yeah well I know I have a sign up saying $80 off of breaks but that's 9 days old and we are short staffed and I can't get anyone to take it down. Overall rude and very unhelpful management and employees.
Logan is always very nice and knowledgeable. She clearly explains the problem and solution. Work is done professionally and as promised. I fully trust this location!
Logan the Store Manager informed me the oil change and general inspection for some brake squeaking would be completed in about half and hour to 45 min. The service took over 2 hours and I was not kept in the loop about the delay. On that day, Logan seemed to be juggling more balls than she could handle. I am understanding about her inability to communicate more with me. I could suggest adding a dedicated desk person to this location.
Logan, the store manager was very nice. She helped ensure the car was evaluated and services offered. She applied discounts where she could and made sure the work was done on time. She communicated well during the day on status. Please take the time to recognize her - when you have a good employee, it's important to keep her.
I don´t know much about cars, so I would appreciate to have a complete and easy explanation of what was done to my car and what it needs.
The team there did a great job on my vehicle. I spoke with the manager and explained my issues on why I was bringing in my car. He didn’t charge me for diagnostic and did the right job. Great customer service. I will be back.
I have been visiting this Midas location for 7 years, and I have come to trust the team there with both of my cars.
They are always there for me
I was told to go to this location for An insurance car evaluation. The employee that I dealt with scheduling and getting the vehicle inspected was great.
The associate service rendered.
The service was excellent and the staff were very helpful and accommodating.
Antonio- I had a wonderful experience at this location. Team members were prompt and attentive to my needs. The team communicated clearly what was going on with my vehicle and I am thankful for that experience.
I am most appreciative during the check in process. As soon as I walked in I was immediately greeted and was taken care of. Things about my vehicle regarding the services needed was thoroughly explained. I was made to feel like I was at home.
Friendly, knowledgeable and not overpriced
I always go. A little overpriced but you get what you pay for. Plus I can walk to work from there
This Midas is so knowledgeable, quick, and friendly. Will always go here while I’m in Orlando
Excellent communication, friendly, very clean, done well, explained well after done.
Really easy to schedule my appointment.Got right in when you were scheduled to do the work on my car.Your shop did a great job.
This is my second time getting tires there, 2 different vehicles. The manager Logan is easy to deal with, very friendly and knowledgeable. She got me in last minute and was able to take care of my tires.
It was my greatest pleasure to enter this location, such a wonderful staff, well spoken, kind and knowledgeable. I'm from the northern parts (New York City)and this level of service is beyond compassion!I'll be recommending and returning to this Midas!Kindest Regards Dean Marciano 732 610 1050 [email protected]
This location has worked on my last 3 cars and have always been very professional and honest.
Are use this facility regularly and Logan is very quick and able to get our needs settled.
Everything was done timely and for the cost quoted.
The guy at the counter was extremely comunacatative and was very much honest on all the work needed for my daughters vehicle iver the phone. The car is running great. I will definitely bring my vehicle there for service.
Fast friendly straightforward and convenient
Everyone at this location is incredible. Logan will call with updates and to check pricing before any decisions are made. The associates explain the problem, solutions, and alternatives is needed. This is the first time I actually enjoy taking my car in for services.
The staff were very warm, professional, and kind. They treated me very well and had wonderful communication skills. Even though I was a walk in, I got amazing service. I am very satisfied with Logan and their staff.
The required repair was well within the skill-set of the technicians and their acumen was evident upon inspection of the completed repair. The primary difficulty was acquiring the requisite parts. After a modicum of frustration, it was determined that I would need to acquire the parts through channels not accessible to Logan [a specialty vendor], the service manager. When she informed me of this, after she had completed an exhaustive and time consuming search for parts, to no avail, I was happy to assist. Parts acquired, I arrived for the appointment and the team set to work. After brunch and a catch up on my reading, the job was complete, exceeding expectations. Well played ladies and gentlemen. Well played, indeed.
Everything great. Staff manager
Staff was professional and knowledgeable.
Everything i just marked on the servey?
They did a great job for a great price.
Logan was wonderful and had just an amazing experience! I had some questions and concerns and they were all addressed with care and they were even so kind as to bring up some different estimate options for me to get my tires changed.
"This is the best shop for oil changes, tires and brakes. "
Staff is friendly and knowledgeable. It was easy to schedule my appointment online and I was out in 20 minutes. I highly recommend this location.
I had a completely dead car battery.. the front desk person was very friendly and helpful.. they replaced the battery it works great!
"I brought my car in due to a grinding noise. I was told I had wheel bearing and motor mount issue. I fixed the wheel bearing. But when I picked up my car and drove, it it was vibrating hard?So?I don?t know Midas?The communication was good. But it is an unc"
Thanks to everyone especially Logan and Tyler. They went over and above to make sure my service request was completed.
"I was leaving the next day on a 9 hour road trip, and wanted the fluids checked. The staff at teh Winter Park, FL shop were great, especially the woman who helped me. She so obviously knew what she was doing that I trusted her and she never did the hard se"
"Very friendly staffs, keep up your good work."
I went to Midas to get my car inspected at the request of my insurance company. I was in out within 15 minutes! Awesome service! Would go again!
"To Whom It May Concern,The counter manager at the time of my visit was an exceptional detail-orientated customer service representative ensuring that my customer needs were met effectively and efficiently.""Carpe diem"""
"Logan is absolutely the best - professional, knowledgeable and just really kind. Helped me when my battery died and when things needed to be reset. Is always happy to stop everything and check my car out quickly before I take road trip. Awesome attitude al"
There was a lot of stress surrounding my truck's STOLEN exhaust system (2 catalytic converters and 2 O2 sensors). George was able to provide an estimate that insurance accepted. He scheduled the work and the crew was able to fix the system completely. Geor
Manager listened to what I would like/needed done to my car and everything was perfect. Thank you for great service. I always recommend your service.
Excellent service, quick despite not having an appointment.
As a walkin my oil change and rotation was complete in 20 minutes
I asked for a total of my services out the door and then arrived and was charged roughly $75 more they said it was due to tax. I was under the impression out the door included tax. My bad.
Ken and Logan were just fantastic. They helped me exchange a faulty battery under warranty and went the extra mile to check out all my systems to ensure everything was in perfect working order. Both were so kind and personable. I'll be making this location
Car tires were align by Midas but they put different types of tires on different corners. Due to this, it is causing a noticeable tire noise.Now I have to go back to have them rotate the tires so matching types of tires are in the front and back.
This Midas location is an outstanding local repair shop.
"Taking my car in to Ken at Midas in Winter Park, FL feels very much like entrusting it to a Family Member. "
"Though everyone was polite and courteous, this is one of the poorest service auto repair experiences I've had in many, many years. There are many national chains that offer almost the identical services as this Midas location, so not sure how they stay in"
"I pray that midas makes my personal tool that is missing is replaced and that I am compensated for 240 dollars flashlight.ken is been having me do jobs and me not knowing he's pocketing the money from midas the hole time,thats theft...but of course a manag"
I am completely satisfied with the service I received and won?t hesitate to have service done at this location in the future!
They did a very good job! They were professional and polite. They also did a great job on the items I needed fixed and replaced. I had been there before years ago but moved away. Great service then and great service now!
Did not rotate tires as requested.
"Excellent, courteous, professional service. Very pleased with the way everything was handled and the prompt turnaround. Ken was awesome. Definitely recommend this shop."
Today?s experience with Ken at the Midas in Winter Park was very disappointing. I was given a quote yesterday by Scott on a repair needed for my Tiguan VW. I traveled across the city during my lunch hour to drop off my car to have the work done. Things qui
Ken the manager was incredible! No hassles..tells the truth! I'll be coming here forever!!!
"I'm really happy with the service and attention I got, from the store manager, Ken Falco. He was really honest, and gave me an excellent advise. I did shop around, before Midas, and but he gave me the best price in town. Others wanted me to also change all"
Great job! Fast! On moments notice!! Great price... Thanks!
Great shop. Friendly & my oil change was done in a timely fashion. Will definitely return!
Service was provided right on time in a clean and safe environment. All work was done at a very reasonable price.
"TO GET A MAJOR REPAIR OF $ 480* AND A 12 MONTH PAYMENT PROGRAM, YOU MUST USE AMIDAS CREDIT CARD. I DON'T HAVE AND DON'T NEED ANOTHER CREDIT CARD, SO I LOSEOUT ON YOUR OFFER.MIDAS IS THE STORE WE USE FOR OUR REGULAR SERVICES AND REPAIRS AND WE HAVE FOUND T"
"You guys did a great job on my daughter's vehicle and I truly appreciate it, Thanks!"
I came in for one of those oil change packages where they rotate tires etc.. after leaving while driving one of my hubcaps fell off. I called and they told me to bring it back so they could take a picture and order a replacement. They replaced it for free
Good and timely service from Midas Winter Park.
We received fast and professional service. Would highly recommend. Thank you.
"Me and my friend went there today (1/3/20) 2pm with all smiles to ask for an estimate to replace all my tires for a quiet tires. But instead I was greeted by 2 guys whose angry to start with, disappointed faces, probably annoyed to see a New Potential Cust"
The service was done in a timely manner and the technician said the car was in excellent condition.
Great service, great prices
Both the customer service and maintenance service at this location are incredible. The team is amazing and I am so relieved to have a car place I can trust!
"I've had multiple great experiences here. Ken and the guys in the back are great! Very helpful and knowledgeable and will explain everything. Gets my car in and out with minimal wait time! Thanks guys, Keep up the awesome job!!"
Ken at the Winter Park Midas is very helpful and always delivers professional customer service.
I stopped by to have the windshield wipers replaced. As always I received prompt and courteous help. Thank you!
Store Manager Ken Falco and his crew always provide excellent customer service.
This?was best for me. mgr excelkent in helping me with my situation. All very good
Trying to help my daughter with car trouble in FL from my couch in NJ is difficult. So finding a fair and honest mechanic is a God-send! Ken at Midas Winter Park has help her several times and continues to impress me and give peace of mind. Thanks Ken
I had my brakes replaced recently and tried to tough it out with my two year old in the waiting area. After a while it was clear he was miserable and the staff were able to get my carseat and one of them drove us home so he could take his nap. It was such
My appointment was for 10 AM. Service was done quickly and I was able to wait for service to be performed and was promptly on my way.
They were great! We were running behind and they still seen us and we were able to complete the inspection!
Ken is awesome.Staff is awesome.I will be returning for future automotive work
"Excellent service. They helped me gratis on 2 occasions so I returned for a bigger issue. Issue and fix were explained to me in simple terms. However, they paid $400 for a part that I found on Amazon for half that price. Just FYI."
I was in a bind with a tire that had blown on the highway. Luckily I was able to change it finally and called Midas right away after my dealership quoted me over 600 for a new tire and installation. Ken at Midas told me to come in right away and they would
Excellent service as always!
"Straight to the point. Courteous. Knowledgeable. No mess, no fuss. Great location."
Ken is always knowledgeable and helpful.
Ken is a Champ! He and his team took care of my car.
Midas service was great. Still have icing an bbn issue with why it slips into AWD anti skid automatically.
Great service! Kept me in the loop the whole way through! Even gave me a ride to work!
Very good work and friendly service.
"This kindest, fastest unheard of service! Felt like I was in a small town in the 1980s, I was taken bye surprise at the customer service I received. I highly recommend this location. "
"Had taken my Audi for the first time (and now the last time) for Oil change performed by Tech Bernie De sena the thief, couple a months ago but i never checked under the hood before i left but who does that anyway right? Just last week i oped the hood f"
My daughter moved to Orlando area and drove a car down from NJ. She?s run into some mechanical issues and I was concerned about finding a reputable local shop to work on her car. Ken has taken car of her car on two occasions and each time I spoke to him
"Midas in Winter Park is only shop I take my car to. They are always honest and do an excellent job. Ask for Ken, he is wonderful!"
This location is professional and works diligently to resolve all repairs to the customer?s satisfaction ... thank you!
I was so impressed with the service and price I received. I could not have had a better connection. The service group was caring and knowledgeable. What a breath of fresh air!
No matter what service I need big or small Manager Ken is always providing great customer service I know and trust. That?s why I keep coming back. He?s not just knowledgeable about automotive services he makes sure customers understand why certain services
First and last time I fall for the Midas touch! This people charge me for an alignment and just left it halfway done and told me it was done. Then I bring it back and they tell me they won?t fix. I have not seen a crooked place like this in years!
"I have a brand new dodge charger, first time I ever changed tires. I was experiencing massive vibration in my car. At the time of installation the alignment machine was not working. So I went over to green way dodge and told them what was going on with car"
"Midas has exceptional customer service while also making sure my vehicle is running right. I?ve been going to Midas for a few years now, and won?t ever go anywhere else. They are simply awesome!!! Thank you for everything you guys do. Keep up the amazing w"
"Couldn't be happier, honestly. Price was fair and the service was great. Will be back for sure."
did a great timely job... very accommodating.
Great job in finding and procuring the tire I needed.
"I had the opportunity to visit one or two of these business. The only complaint I have is my lack if funds to pay for the services. However, my repair destination place seeking would stop. Jiffy lube was pretty cool too. Quick and able to identify problems"
Ken, who runs this operation, was incredibly helpful and consistently honest. I felt great comfort that he would repair and double check every aspect of my Mercedes maintenance and repair. Moreover, he seemed genuinely concerned about minimizing my expense and maximizing my safety and satisfaction despite a plethora of other vehicles in the shop. I will certainly be back!!!!
A/C works great since it was checked out.
I returned with our second car for service since the manager was very helpful with our other car. They were able to fit me in for oil change and went over possible future needs as a fyi. Plan to continue to use them for service on my older vehicles. (and
"Ken, Ramon and the team at Winter Park Midas always do a great job. They have taken care of my family?s cars for years. My daughters know if they have a problem to call Ken- and they have! He tells you what you need to do, what you should do and what can w"
Midas Winter Park never fails me! Always a pleasant experience. Thank you to Ken and his trustworthy staff.
Ken and his team never disappoint! Thank you!
Excellent service. Will continue taking my problems there. Very courteous personnel. Thank you for giving me opportunity to let you know how great this place and personnel are!!
Have been going to Midas shore for several years; they also performed excellent repair service on my son's truck. Will be calling Ken this week to service my car before going on trip to Keys to visit my US COAST GUARD son. Thanks Midas!
Fast ...yes would recommend.
I love the service there Mike makes you feel welcome and even have items available for you to drink he's very kind hearted
My experience at this shop was great! Ramon did an amazing job with my oil change and new tire installation. Super pleased! Will be returning !
"For basic car service, I always visit Ken and the team at Midas in Winter Park. They are very trustworthy and a great value."
"I saved myself time and money and stress by getting my car serviced here rather than the big Nissan dealership. Midas was better organised, more efficient, much more personal in assessing car issues and better value!"
Outstanding.. fast n friendly.. great price
Needed cars inspected for insurance purposes. Was very short on time and they made exceptions to their schedule to get me taken care of. Really appreciate the accommodations and professional staff.
It was nice to go to an establishment and have great customer service. We just moved to the area and didn't get this type of service on the other side of town. Thanks to all those working there.
"Your manager, Ken, is the best. Knowledgeable, polite and professional. He is the reason I go to this Midas location."
"First, my name is Travis (not Trevis). That's not a huge deal, easy typo. My bigger issue is this wasn't my car or appointment. I live in Ohio and have not been to your store in maybe 10 years. So I have no idea why I received this email. Please take me ou"
The manager is a pushey rude arrogant person. Tried to scam me and change parts that never needed changing. Argued and shouted and cursed
the fact that my ac still wasn't fixed after I sat there with my three year old for 4 hours only to be told that it was fixed then I was driving only to find that the ac wasn't fixe called back due to the fact they were closing I was told to bring it back
"Fast, courteous and very helpful. Technician picked up our car to take to the shop. It was ready as promised. I am very happy with the service. "
These guys are pros and they take their time to do things right. I am always happy with the service and prices at my Midas.
"Didn't reset my tire dash board light and didn't check wipers, minor issues but major inconvenience. Had to return the car and instead of taking care of these 2 issues on the spot, made me leave the car all day and still didn't complete when I went back l"
Excellent Friendly Service!
Ken Falco is a racist biggot that is stealing a ton of money from Greg and splitting the money with Rich Tomlin.
Went in for brakes but they really helped me out and identified other concerns. Spent a good amount of money but now have the peace of mind of a safe vehicle! Fast and great communication.
"I?ve been to this shop a couple of times for brake work, oil changes and tire rotation. Ken is very knowledgeable and explains everything in detail. He told me that my Hyundai needed a special filter which no one else had told me. Good mechanics as well!"
"Friendly service, helpful and explained everything. They did a good job on brake work so I returned for oil change and oil leak issue. Still have oil leak after spending money on new seals. "
"On this returning customer visit I was taken care of by Ken and his techs. They always do an excellent job. I recently purchased a newer vehicle had an oil change but came back to Midas good thing, I found out with my 2015 Chevy Equinox I can only use a hi"
I definitely consider them for my next maintenance.
Friendly environment and reasonable prices.
Good service in about an hour.
"I had to take my car in for an auto inspection for my new insurance company. I was greeted with a smile. I explained what I needed and handed the paperwork to the person behind the counter...I was told it would take about 30 minutes. They were prompt, c"
I had a good experience with this location and the technicians. Needed back break work which was completed quickly and at a fair price.
"I wrote a review titled ""I just don't want to be married to the problem"" and why am I not surprised not to see it posted here. this location sucked on the fact that the manager some broke foot tall dude would not evaluate the problem as he should have to d"
"That's the response I got from the guy checking in customers-owner or attendant. I explained my situation I was having with my car and his response was that there was nothing else for him to do. ""I don't want to be married to this problem"" he says.. wait I"
Manager is very knowledgeable. Shop has proper reference materials with manufacture's recommended Services and intervals. Service to Yaris was performed very professionally.
The work performed on my vehicle was done very quickly and was done well. Diagnosis of the problem was performed quickly and accurately. Pricing for the repairs was very reasonable. I was very happy with the service. I would recommend Midas.
"They communicate every step of the way. Far more than just tires, trust them with your entire car. "
These guys were great! Got me in and out in a couple hours and it didnt cost a fortune
"The Midas shop at 100 N. Orlando Ave. in Winter Park, FL is a well managed, no nonsense place with skilled technicians. I had been there once before with my son's car and appreciated their efficiency and the quality of their work each alignment is accompa"
Horrible work .I wouldn't let this place ork on my childs pull cart !! They did get me back quickly and basically made my cars issues worse ! I had to take to a real shop to fix original problems and the new ones this shop created ..
I went in for an oil change today and I asked why the price was 45$ for an oil change. The front desk associate explained the reason why and I re asked because I was confused. The reason I was confused was because the Midas in MN only charged me 35$ so I w
My first time at Midas was a good one and Mr Ken was super nice.That was a year ago. My second time was not so good.Took the car due to brake noise and Ken informed that the noise was normal.I didn't agree since I have been hearing the noise for a week. I
I have been going to Midas for many years for all my car needs. The knowledge of the staff is great. I have never been lead astray by the Manager and his team and they have only done the work that was needed. I would highly recommend anyone to take their v
I had my car towed even paid extra to have it towed to Midas as I wanted them to do the work. I was a loyal customer. Whoever serviced the car did not do a thorough testing on what was wrong. He only replaced the battery terminal and put in a new battery.
"I MUST SAY* THESE YOUNG MEN ARE VERY FAIR IN TELLIN YOU WHAT MAIN PROBLEM IS ABOUT YOU CAR TO KEEP IT ON THE ROAD,AND TRY NOT TO OVER CHARGE YOU...."
"There is not enough space for me to express how much I appreciate Midas Winter Park. Ken Falco and the crew at that store are incredible, so polite, and kind. I was recommended by a friend to them two years ago and continue to pass on the word about Ken Fa"
Midas Winter Park replaced the rear brake pads of my 2009 Volvo. They were very efficient * checked the front brake pads telling me that the front brake pads were like new * did not need to be replaced. I was also impressed that the manager answered my p
