First, my repair was estimated at 100 dollars less than what it actually was, but I understand that estimates can change based on what they find. Second, I was told my repair would take about 2 hours, but it ended up being closer to 3 hours.
Staff were very friendly and helpful. Kept me updated on their progress. Walked through all the issues my car was having and explained things. Did not pressure me into purchasing any products or services.
I should have been told what all was done, but I first should have been told what they planned to do before they did it. I told them that my car barely moved after trying to back it out of the parking spot when I was leaving. There was a loud grinding noise at the front driver's wheel. They said it couldn't have been anything they did, and he refused to even look at it without charging me a diagnosis. I was not yelling or angry. I only asked if he could look at it because something was definitely wrong. They said my rear brake pads had 3mm left of life, so since I didn't let them replace those, that my problem must be with those rear brakes and its my fault that the vehicles barely moves when I push the gas. The real issue is that I have one rim that doesn't fit on the front, so if I would have known they were going to do a rotation, I would have told them to not. I wasn't informed upon completion that they had done a rotation, either. They told me that they only took the wheels off to inspect the brakes. I took my car across the street to a mechanic who would listen and they put they rotated the wheel to the back where it fits.
They replaced a piece of pipe with a hole in it. Instead of insisting l buy a hole new exhaust system.
All employees were kind and beyond helpful. They all seemed like they enjoyed their job. I felt super confident and comfortable with leaving my car there for them to inspect and they even put on a new tire for me for free.
Amazing customer service. Right from the beginning, staff was welcoming and got my car in and out quickly.
It is common knowledge that when rotating tires it is front left to back right, front right to back left. They did front to rear and rear to front no changing of sides. This was after 2nd trip for not doing it in the first place and saying they did.
They listened to my analysis on what might be going wrong and didn't act like they thought I didn't know what I was talking about.There was an error in one of the repair quotes and they called me to tell me after I had already committed to the wrong part/fix. It was ~$300 cheaper after the correction.They gave me info on parts and SKUs regarding work they can't do due to proprietary tech they didn't have access to.Above and beyond.
Excellent professional service
I called and made an appointment, the check in was extremely easy. After I dropped off my car, they called me back within a few hours and told me everything I needed to know as well as how much it would all cost to fix.
Price was not the same as advertised online. Receptionist was talking poorly about customers the whole time I was waiting for my car.
Kevin lied and never told me about a broken speed sensor and refused to fix.Prior to this I was sent away with NO brakes
It took way too long to complete the brake work.
First of all, I don't rate anything as "highly satisfied" unless there is an above and beyond expected experience. Garage bays were a little messy with garbage on the floor and it was the beginning of the day - but service was fine and I got the service I needed completed. They wanted me to flush my brake fluid as an additional cost, but didn't point out the tire that is corded. Seems a little odd since they were working with that tire and it could be a critical issue were the brake fluid being dirty is not. Just because I'm female doesn't mean I don't know cars. I didn't and don't have any issues with Midas, just answering the question as to why I didn't rank "Highly Satisfied"
Good timely service ! Would recommended!
Very good customer service and helped right away
Not break extra parts during a repair. Not keep a car for three days when stated it would be done in a day then say it will be done by noon and the customer gets there and it’s not done until 2 because the mechanic is taking breaks and moving slow. The customer service rep was very condescending talking to me like I’m a child. Will never return to Midas again.
Very friendly and explained things in language I could understand!
Walk-in customer with a battery issue that needed done that afternoon before close. I was assisted by a very helpful desk associate and waited while my battery was replaced. Happened quickly with no issues. Very satisfied
Over all the experience was fine and the guy there was nice. I just wish you guys would adjust your prices. 100$ for an oil change is ridiculous. I realize it's a convenience so I don't have to get under my car but I can buy 5 qts of oil and an oil filter for under 40$. It's also just pulling a plug under the car and letting gravity do it's thing. I guess I'm just asking you to think about people and not blanetly ripping them off.
I feel as if I was charged too much for the service I asked for. They didn’t lift my car nor did they have to take anything major apart.
The overall experience was good. However an employee who wasn't even working on my car saw me in the waiting area and looked me up through the computer systems. He then messaged me over Facebook messenger to hit on me. Overall very weird experience and uncomfortable since he didn't work on my car, looked me up and messaged me without speaking to me, and had access to other personal information like my phone number and address
Quick, easy, efficient, very friendly
Try to be honest with customers and own up to your mistakes, Be clear with price parts and why yours is more expensive, keep to time
I had some problems with this vehicle as it sat for a few years before it was given to my son. The technicians and manager were very helpful and friendly and were able to figure out what was causing the mysterious headlight problem that another shop had diagnosed as "gremlins." They solved the engine problems we thought might be unsolvable and were fair and quick with the service. Very pleased overall.
The team helped me with my original concern and also with another concern that was found along the way. They kept me updated on the progress of my vehicle.
Despite their business, their communication was amazingly friendly. I was impressed their acknowledge for my car and find out a problem. I highly recommend to everybody !!
friendly, positive, informative, helpful, organized
Everyone was very friendly and informative. There was clear communication regarding the status of parts that were inspected, but no pressure to purchase extra services.
It was easy to schedule an appointment and everything was explained to me so I could understand
Although they were very busy, they fit me in on the same day since I was in trouble. They also allowed usage of a used alternator that I brought in.
I dropped off a tire that had a leak, it was fixed in a timely manner. The manager was very friendly.
Provide customers with the services that they request
Close this franchise. It's pathetic and unethical. I'll never have another experience at midas
The problems with my AC were explained clearly. I had time to decide on my options without pressure.
Stop marking up parts 300%. Stop charging for service not performed. Midas is incredibly unethical.
Drop-off appointment for inspection at 11:30am. Never received an update. Finally at 3:30pm I called the shop and they could not give me an answer as to the progress of my inspection/estimate. "They would leave a note for the manager", who wasn't available at the time I called. Another hour went by so at that point I got a ride from a co-worker to the shop where I seem them pulling my vehicle into the garage at 4:45pm. I walked into the lobby asked for my vehicle to be returned to me immediately and left without explanation to the delay in what I thought would be a simple estimate of work. Will not be returning. This shop has a serious issue with scheduling and time management.
Fixed the problem with our car promptly and explained everything.
I give the Ames, IA Midas the highest rating. Their store manager, Alec, and service tech, Anthony, went above and beyond to get my car ready for a long distance fishing trip. Besides LOF, tires rotation they caught a possible safety issue with my rear stabilizer links that may have caused a problem since I will be pulling a trailer. They are professional, skilled, and courteous...they treated me like their own family! I highly recommend them!
Everybody I spoke to was extremely knowledgeable and helpful. Communication was some of the best I’ve experienced.
Great customer service, honest communication and good insightful education
A bit more communication specifically at the counter for the tire options available listed. I wasn't aware it would be so much.
Good service, good people, good location
The guy who helped me, I think his name was Jason, was super helpful and nice
Put in an appointment request but never received a response.
Not surprised by anything. They did their job. Nothing more, nothing less.
The price of the 5W-30 full synthetic oil for my 2017 Chevy Equinox was calculated to be $13.22 per quart. I needed 5 quarts… costing me $66.11 just in oil. The price for this oil in retail is $26.44 for 5 quarts (Platinum full synthetic SAE 5W-30 Pennzoil that meets DEXOS1). This means that Midas is nearly 40% more expensive (not including service fees). I will not be back.
The guy handling the front desk was rude. He came off angry and condescending. His explanation of the service costs was not helpful and would not provide me with pricing information until after my vehicle completed its servicing. I hope he was just having a bad day.
PRICE QUOTED DID NOT INCLUDE A SHOP SUPPLY CHARGE OF $7. RIDICULOUS CHARGE FOR AN OIL CHANGE.
The staff was professional, knowledgeable, courteous and prompt! They completed my service in a timely manner and found a serious safety problem. Jason and his team in Ames, Iowa are wonderful and probably saved me from a serious accident! I highly recommend them!
The sales representative, Jason was polite, courteous, and had positive energy. My van was finished to my satisfaction, and at the price I was quoted and the time I was told it would be finished.
The man behind the counter and I both had Taurus’s and both had a common love for Fords and both really licked it off discussing different motors and knowledge in regards to different vehicles and made my time enjoyable and feel welcomed while I was there.
Sharing how much oil is covered under a coupon/discount so it's not a surprise and therefore a surprise not paying what you expect.
They replaced the front shocks, and when I told them they were only 15 months old, they didn't charge me.
Get someone in there that communicates with the customer and actually does what they say they are going to do.
Even though I am a female, I do understand my car, I adore my car. I received a lot of sarcasm and belittling from the staff member who put my order through. I am very reasonable and calm, so I did just play it off at the time, but every other comment from the employee was to make fun of me, embarrass me, or make me feel stupid. I do not know if that was an attempt to flirt, but it was not professional. I will say I was pleased with the person who serviced my car; he was quiet but respectful and told me what to keep an I on for my car. the other guy made me want to leave as soon as I could. I was disappointed, I am from out of town, and I trust the Midas back home.
Timely and efficient Kind and attentive Thanks guys!
I am definitely not recommending Midas to anyone, and will be sharing with anyone who needs work done on their vehicle.
I was charged $32 for a free brake inspection. I know it was time to have all the brakes worked on and I could feel the rotors needed to at least be turned in the front. I drove the vehicle in just fine however after being told I just needed the rear brake service, I declined because I knew the front brakes also needed service. Upon leaving I found the rear brakes were locked up and after the experience there I had the vehicle towed to a dealership. At the dealership I was charged an additional $200 more than what I was quoted for just the rear brakes, for all four brakes, all four rotors, rear suspension work, a four-wheel alignment and towing to the dealership. I felt your quote was way too high for just two wheels to have brake work done and it was really strange that I drove it in just fine and immediately after they looked at it the rear wheels were locked up.
Traveling and had run over nails in the road. Contacted this Midas because I have good experience with my local Midas. Niles was able to get me in and his tech was able to fix my tire and I was back on the road within an hour. If I lived in the area would use this Midas for my auto needs. They did great work and were very friendly. This was at 5:00 pm so it made a great impression on me. Thanks for the great service.
Be honest about pricing and if someone asks about a cheaper tire don’t give them the most expensive one and say the higher price is due to labor. Also if you are promising a service make sure you have the materials. I understand things happen but also saying sorry after you miss up would be a nice thing to do. On top of that don’t tell me to come in then make me wait 2 hours to get in.
Please do your job for the safety of your customers and others.
The next day after service, after driving 2 1/2 hours away, my low oil light came on. After calling Midas Ames, had to have the car towed to the nearest Midas to check. The cap was not put back in after service and my car had no oil. There was oil all over my car and the engine. This really should not happen. I hope there was no permanent damage done to my car. Staff did what they could to help, but again, this really should not happen.
Quoted price was different than charged price. problem was not fixed
TJ VERY LONG TIME CUSTOMER
Manager Niles was very friendly, professional and anxious to help. He made a real difference.
Friendly service - wasn't pressured into purchasing or fixing something that I didn't need.
Caught a problem with air filter. Good pricing
I would like to talk to someone about my experience. 7 out of 20 lugnuts were destroyed. I was told it was from Iowa weather and swelling. The tires have been off before by other places and never has this happened. The oil dipstick was not placed in all the way so oil was spill all over the top of my engine causing a terrible odor and me having to replace the oil lost
Pricing is higher than expected
Able to communicate with the manager throughout my service.
The ac machine was down so I was unable to get my ac serviced
I was very confident that my vehicle was served properly.
I was initially given a discount for brakes on my first estimate but they forgot to add labor. When they gave the new estimate it apparently didn’t include the discount. I had assumed the discount was already added but after I paid and left, I looked through the receipt and saw the discount was missing. So I was slightly disappointed, but the rest of the service was good.
The communication with the manager was excellent. He explained what they did to solve the problem and we are very happy with the oil change we received.Our family has used this Midas store for several years and with many various vehicles. We have always been very satisfied, even with the many changes in this locations' managers.
Great work and all the team is excellent
I've been going to this Midas location for the past 5 years or so when it was owned/managed by Ron. Ron did a fantastic job, was friendly, professional, and extremely knowledgeable. He communicated what was wrong accurately and gave options for prices to fix and if something could be fixed in the future. A few years ago Ron sold the business/retired. Whoever is running this location now has, in my opinion degraded the level of service. The prices and what exactly they were recommending to be fixed was not well communicated and they assumed on the phone that I would fix whatever they suggested and pay whatever price. I had to specifically ask what was being fixed and how much each item was going to cost. On top of that they were unable to find the original problem I brought the vehicle in for (shifting issue on manual transmission). Unfortunately I will be finding a new mechanic now. Wishing you all the best.
Booked a time online. Got back to in a timely manner. Got the car in, figured out the problem. Agreed to the price and got the job done.
It was a little upsetting that I had to pay 100 dollars to get my check engine light diagnosed.
The store manager (forget his name, but new to the position I found while chatting with him) running the front was very nice, efficient, and explained things clearly, while not being pushy with a sale.
great people and very personal
Since I started using midas 6 years ago I was so impressed that I schedule all my services here
"Improperly installed fuel pump causing the fuel tank to leak. Caused several faults to the fuel system due to poor diagnostic and improper installation. Fuel gauge now doesn?t work damaged by fuel pump installation. They put in two fuel pumps that both failed and caused the control modular to fail. Took to an auto inspector and another mechanic and had to pay to have it fixed correctly. They said it was embarrassing the work done by Midas. Very disappointed and disappointed in the little money we got back considering the additional Damge to the car by Midas. Also the fact that my child was driving this car and gas was leaking out. Never will we use or recommend Midas. I have a report, photos and video of the damage as proof."
Everything went smoothly and quickly. I understood everything that was going to happen before it did, and the employees were very thorough and professional!
"The mechanic, Ace did a great job replacing my motor mounts and valve cover gaskets. Great customer service and very good at explaining what needs checked and or fixed. 10/10 recommend Ace."
"Can I give a 100 star review? If so that is what I would give them! I can not say enough positive things about Midas! I called in a panic with my ""check engine"" light came on blinking. They said bring it in. I truly appreciated being called and everything "
I didn't have an appointment and was away from home when a check engine light came on and they were able to get me in and fix my truck on no notice and get me back on the road.
The cost for the repairs were significantly more than explained-They had a good reason but were not able to reaach us.
I was visiting family out of state and needed an oil change. I was told it would be $79 plus tax. I was able to use a coupon from the web site to save $20 so I thought I would be pay 59 plus tax. I ended up paying $81.12 after tax as they adding on labor and disposal fees. I have been satisfied with Midas in the past but feel it is misleading when you quote a price that turns out not to be what you owe. I will think twice next time when I need an oil change as far as who to use.
"My car got an unexpected flat tire over the weekend, and my insurance afforded me to have my car towed to our local Midas facility (Ames, Iowa) on Monday morning. Jordan, who I believe is the manager, was simply outstanding and he took very good care of m"
I like these guys. They do a good job on what needs work and don?t do work that isn?t needed.
"I went in to get a oil change and a courtesy check for my car, was told the fuel additive was only 5 dollars with a oil changed. Well looking over my recipt I got charged full price. Not only that but my car runs drive greats to be told all 4 struts are ba"
"Everything went wrong today, but one thing went right. I stopped at Midas and said that my tire pressure dash light was on and would--before I could ask, the young man behind the counter said that was a common problem with the weather and why didn't I pull"
I have scheduled two times for the past month with this store and they didn?t even have the courtesy to tell me that they have canceled my appointment. I should call them every time an hour before the appointment to hear that they don?t have time to do som
"Midas was very good for customers before. But now it isn't good at all with the new owner. I will never go there again. They cheat on you, hide the price, plus there is a very rude service. Don't go there, please."
So far we?ve had excellent service with both our car and pick up. They where right on diagnosis with the problem with my engine light on.
Great folks and great service!!! They diagnosed the problem quickly and accurately, presented me with options and speedily fixed the problem!
"As always, my local Midas shop provided top-notch service on my vehicle. I was very disappointed, however, to see that none of the staff were wearing masks. Until Midas adopts an adequate COVID policy, I probably will be looking for another shop that has o"
They really helped me in many ways as they usually do. I am glad to know they are available and so helpful.
Thanks so much for fixing my car so I can drive safe on the road. And it drives so much nicer.
"Thanks for ""the usual Great Service""!"
I left my Lesabre at Midas on Sunday evening and talked to Ryan early on Monday and he called me back to describe what had to be done. I gave him the OK to proceed and he was able to call be in the afternoon to tell me that my car was repaired. He was ab
Ron and his team are always honest, and do quality work. They got me in a timely fashion and got the work done the same day.
"I do appreciate the service all of you provided for both of my Toyotas, the 2006 and the 2010. It was great it was done so quickly and well. Thanks again. joe johanns"
I have been going to this shop for a few years now for all three of my vehicles and I trust them to do the right thing every time! As a woman it is not so easy to trust a car maintenance company. So when I found Ron at Midas I was very pleased. I am goin
"Expert service from highly-skilled technicians, great customer service, this is the place to go for outstanding auto care! Ron, Jeremy and Ryan are a great team and always ready to help. "
Midas was friendly and helpful right away. I had called several other place looking to get 2 new tires the same day for my car. Midas was the only place that was willing to put the tires on the same day and helped me find just what I needed. Very fast and
Ron is the best! He deals with all three of our vehicles! We trust him for giving us honest answers to our needs. When we needed a new battery for our truck we called him and he made a recommendation and had it ready for my husband when he got to the shop.
Ron and his team did a great job!
"Ron, Ryan and Jeremy do outstanding work. Your service needs are identified, understood, explained and expertly addressed. This is the place for car care in the Ames Area. "
"I have to make this clear. I went to Midas Mach 7th, a Month & half ago to check my car. They had on the website that they close at 6:00 pm, but the guy told me they would close that day at 5 pm. I proceed to bring my car at 3:30 pm. They check everything "
The service was started on time and done in about half the time allotted.
"I have been coming to this Midas for a number of years and I can honestly say that I have been treated with the utmost respect, honesty and that they have really taken care of my vehicles. I really enjoy how they treat you like they have know you for years"
"Thanks for taking care of my van today. You are friendly, helpful and honest. Thank you joe"
Midas front desk customer service was awesome! I had no idea what was wrong with my car I just knew it had been acting funny. The gentleman was kind and helpful immediately. After looking over my vehicle and testing it they gave me suggestions of things th
Very nice people. Good service.
Service is good yet a little pricy.
"June 4,2018 I was headed on vacation to Colorado and my AC started acting up. I called Ron The manager and asked if they could have a quick look at it and maybe recharge the system if it was low on refrigerant. Sure thing he says so in about an hour I pull"
I thought my rear brakes might have gotten too hot. Midas checked out. Good news nothing wrong. Just my paranoia. lol
I was very appreciative of getting right in...took care of my tire in very little time, but in a professional and thorugh method...I highly recommend Midas in Ames, Iowa
For age and value of car, repair of exhaust components vice replacement would have been a better choice, but Midas accomplished what my daughter requested.
Prompt and courteous. Work was completed in specified time.
Owner is great... Good deals!
"Great service and will continue to use Midas and would recommend. Thanks,"
excellent and reliable service
Midas is best general garage in town
Service took slightly longer than promised, supposedly because one of their lifts was not working. I had run into this excuse before.
Work was done in the time specified and in a professional manner.
"My husband and I used Midas in Ames for a few years and have now moved our service to Tuffy. We had no service or experience at Midas that I would consider bad, just a lot of ""meh"". The manager never seemed that friendly, and we always had the feeling th"
Ron and his guys at Midas are awesome and are great to work with!
Am very pleased with the work that DAVE & JERMEY have done on my Sonota & with RON anwsering any & all my questions that I had no matter how busy he would be. Am very pleased with all of Ron's staff with how friendly they are. KEEP UP THE GOOD WORK GUY'S
The guy was not honest and he said he have to use a more expensive oil filter since my car require that. Come on, man, my car is a Toyota corolla car. I don't think it requires any expensive parts compare to any other cars. BIG LIAR.
Great service! My daughter goes to ISU and needed quick repairs for a trip with her (my) vehicle which had issues. My sister lives nearby and said to call Doug. He got on it and all worked out great for a way better then expected repair bill. Nice to know
