easy to schedule, clear communication from staff, reasonable price for services.
Staff was engaged assisted promptly. Acknowledged upon entry. Set expectation. Personable, connected and discovered.
Staff is always friendly and very knowledge. They make you aware of all issues they identify and do not pressure or try to upsell you if you are not mechanically inclined. We have bought a few vehicles here over the years and go away impressed everytime!
Location and previous experience with the location.
To begin with the manager James and Shilo the Assistant, were amazing. . They treated me like a family member. . And on top of that Micheal the Tech came out to explain what needed to be done and how he was going to do it. . .It's a real comfortable environment. . And fresh coffee and a TV to watch while your there. . You would like it here. Promise
The communication was great! James set me an appointment right away! Had my car ready by the next 5 hrs! All the employees were polite and friendly!
Excellent customer service! Great pleasure to work with
They serviced my car with swiftness and ease and gave me an oil that will last me a while. Very nice people
I was satisfied no issues
James is always very nice and they always take care of me at the first ave location
My oil change was finished in a decent amount of time and they clearly explained what was found during the inspection.
James at the front desk is always very helpful. He is always friendly and professional, and he will always explain the why behind every purchase he recommends.
The staff was super friendly and they got me in and out really fast and they were very professional as well. This means alot to me. ;) Way to go guys!! Keep up the good work.
The Service people were very nice and respectful, they called and updated us with any information. The service was done in a speedy time and they called right away to let us know when it was finished.
I brought my car in front of alignment because I replaced the rear tie rods about a month ago and the car has not been tracking quite right. After the alignment was done I looked underneath it and can tell all that the rear cam bolts were not turned at all. It would have been nice to get an alignment sheet that showed how far off the tires were and how they were after they were adjusted.
I will be taking that jerk manager to small claims court. You will also be charged for the repair of my vehicle after they destroyed it. Better business beurow will also be notified.
I called & got an appointment that same day. I appreciated the time they took to check things over. I knew my tires air pressure needed ajdusting, also found out a couple of air filters needed changed and they did so with my approval & letting me know how much it cost ahead of time. I am so glad they are so close to where I live. It gives me great peace of mind.
Tell me what is going on and what the recommendations are. Oil change was done in 20 min and than I had to wait 40 min while they all disappeared???
Over the many years I have come to Midas I have put up with lots of things. Tools left in engine compartment, a hole punched in my gas tank during a fuel pump change, service done that wasn't requested or discussed (spark plug change), watched some goober start to lift my truck with the lift plates in wrong place, etc.The ONLY reason I have remained loyal to Midas even through all it's multitude of manager and technician changes, which to be honest seems pretty sketchy, was being able to bring my own parts. Then yet another new manager shows up and says we can't bring our own parts and gives some bullsh*t reason why. When we all know the reason is so you can triple charge for the part.I took my truck to Firestone 2 blocks from my house once because Midas couldn't do what I needed. They were pricey but I NEVER had an issue with their work. But about half the time I bring something to Midas something else mysteriously goes wrong soon after like this time. The word on Nextdoor is that Midas does stuff to people's cars to get more work. I ignored that until now.If I have to pay triple for parts I might as well go to a less sketchy place from now on.
Lady who helped me was very polite got me in quick and out quickly. I needed to be somewhere is why I needed a timely matter. And she was very understanding.
Customer Service & willingness to work out my oil leak issues.
Was told shocks are original. They are not. Leads to suspicion on other issues.
James was extremely helpful, knowledgeable and professional. I had an emergency situation and no appointment, but he got me taken care of immediately. I drive my vehicle as a courier for a living, and he made sure I was able to get back to work. Great experience!
James and team communicated with me about my car, made sure I understood what was being explained
James was really great to work with. He was always kind and just the right amount of talkative. He explained issues with my car very well and why it was important for then to be fixed.
The service was fast and friendly and all my questions were answered.
I will be using midas from now on
Ease of making a same day appointment. They looked over my vehicle and made an assessment.
When a customer calls and you're told a price on the phone you should only expect to pay THAT price. When I went to pay, it was WAY higher than what the manager told me over the phone. Also, my Appt was at 11:00am and it was not pulled into the bay on time. It was late.
Friendly,feel good place period.
You always feel your car is well taken care of when your there. .Also the manager and assistant, James and Weston, are amazing.
All my parts that were put in less than a year ago “were put on correctly failed” then when I was driving one of the parts that were replaced due to the “failure” fell off…..
James was great & so was our technician!
When you tell a customer in person that they can have a tire rotation free of charge with your oil change, and the customer reiterates it to you to make sure, and its documented on paperwork but you don't receive it, thats a problem. When you order the high mileage oil change for 5000 miles, your odometer says 159,300 for mileage and the employee marks 169,300 for the miles on the sticker, thats a problem. ESPECIALLY since you don't offer a 10,000 mile oil change. But you had time to inspect my vehicle to let me know I need 2 air filters replaces, back brakes need replaced and the radiator needs new fluid--thats odd. It makes me wonder WAS MY OIL EVEN CHANGED?????? and then to call in to let the manager James know you were unhappy with the service and not once was an apology said. I was told they could fix the tire rotation problem--but I am not coming back out that way for that. Its out of my way. Very disappointed--won't be back.
Everyone I felt with was friendly and professional. They made sure I was informed and satisfied with their service.
Went in for oil change but also needed info about headlight change. The manager (I think) gave me the estimates for the light change. Very personable guy.
The rep on the reception was highly knowledgeable and very empathetic of my vechile problems and it’s needs to fix it quick. Especially James was very helpful!
Friendly staff. Thoroughly checked car for problem I was having and found the issue.
My tire blew out about three blocks away from Midas. Riding my rim down the street, I was very concerned that they would not be able to get me in. Not only did they make time for me, they immediately got my car up to test the tire for possible repair rather than replacement. While I felt that the cost for one tire replacement was a little high, I’m not complaining. The urgency with which the team responded, and the pleasant nature of my interactions are why I gave highly satisfied scores.
I won’t return. I had all four brakes and rotors replaced in October. In January I went back due to my vehicle shaking. My parts were covered under warranty but the labor was not and they had to add oil and flush and change it. I previously went 5 years with not changing brakes. They should not go bad in 3 months. Ever.
Reprimand the guy that lied to me to try to get me to pay for his mechanics mistake and hire competent mechanics!
The employees and management of this location are very helpful and friendly they provide excellent service honestly these guys deserve a a Raise great job
James and the crew are good and professional
James was super kind, helpful, and QUICK! :)
There won't be a next experience. When you bring in a vehicle to fix a problem and leave with the same problem paying a large fee that is unacceptable.
fast, nice pe.ople ,,,,,everything good
same day service, friendly folk, future paid alignments.
Everyone was friendly and drop off and pcik up was easy. My only complaint is that we did have to wait for them to charge the person before us and it took a while, but I am siure they are short on help like everywhere.
Misdiagnosed 4 different parts and didn't do the alignment like I asked. Seems to me that if I wasn't knowledgeable they would have made me fix 800 dollars worth of parts that aren't in need of fixing
James is an outstanding employee. He was thorough and knowledgeable and made me feel at home while I waited on my car
Everyone was very nice, and I felt like everyone there was truly trying to tell me what is best for my car. They also made my experience while waiting very enjoyable.
Everyone was friendly, explained everything and good service.
Exmployees explain everything and no pressure to add services, they tell you what you need and the timeframe in which your car would need the services without trying to sell you anything. It is easier to want to stick with them and schedule the services when there is no pressure. Staff is consistently friendly and act like normal people rather than sales people or uptight.
I scheduled a 1pm appointment but work did not begin on my vehicle til after 1:30. This was not communicated to me until I brought it to their attention
Did not top off air pressure or fluids even after I specifically asked them to do it with oil change and they are supposed to anyways. Employees very visible from the check in window, uniforms dirty and horse playing, eating on the floor making it look like they’re just not doing their job a good majority of my wait time. Took so long to check in, I was greeted and then he stood on the computer doing im not sure what until about 2:15. My appt was at 2pm and I arrived at 1:55. Then I get my car back with a “check left tail light “ signal that was not there before and proceed to pay 110 dollars for an oil change I could’ve gotten at Walmart for 50 bucks and better service. Just overall a bad experience and I for sure will not be going here anymore or recommending this place to anyone.
I had a battery fluke and I asked them to check it out for me, they didn’t find anything wrong so they didn’t charge me, I will come there for everything now! So friendly
I was told about some other issues that needed to be done and I asked the mechanic to show me which he did
Ron at the front counter was polite and got me in even though it was a full day for them.
Waiting time took a long time to get me an estimate
Communication and honesty had an appointment at 10am for 3 and a half hour job came back at 3 they just pulled it in and removed tires 5 hours after appointment was told they should be done before end of day close time was 6 came back at 530 and found out alignment wasn't done and they said it wasn't a big deal since work was done on the back . Alignment machine broke at 1pm they knew then that they couldn't complete the job as requested there wasn't any communication until when I was upset then the whole shop came in to confront me in the office terrible ordeal
Austin and his guys did a fantastic job. Communicated clearly and effectively the what’s and when’s! Couldn’t be happier with the service we received.
When I was there waiting the staff made sure that kept me in tune with what was going on and was very nice and had a good conversation.
Work was done quickly and professionally. Employees were very friendly.
Repaired my car in a timely manner.
Prompt service with excellent value price.
Wily Phelps is the local Midas Manager and he is AWESOME! I've been taking my cars in to the same Midas location for years now because of him and his expertise.
I got off work at 4:00 decided to stop by on my way home. I was expecting to make an appointment for the following day. I did ask if they had time to do an alignment that day, anticipating that the response would be no, but we can get you in tomorrow. I was told yes we could get you in right now. I said ok, that works for me. Everyone was friendly and answered all the questions I had. Great group of guys!!
To begin with Willie always is up front and honest when telling me what needs to be done with my car. . NEVER selling me something i don't need. . . And once it is complete there's never a problem. . It's fixed once and done. . . It's reassuring every time i start my drive in the morning. . I would go NO WHERE else.
Timing and awesome customer service
Very professional, worked my vehicle in on short notice. They gave me a ride home. They were totally honest with me too, that's why I will not go anywhere else.
The technicians were courteous and didnt push any service i didn't want. Explaind future needs of my vehicle and were very quick to complete the oil change.
"I have been taking my car to the team at Midas - 1st Ave NE for a few years now. They are dependable and don?t try to add extra repairs to the bill. I had a potential transmission issue and they were able to pin point the problem, which was not transmissio"
"I must comment on my visit to the Midas on 1st Ave. . Had a flat tire and they got me in even though ALL their bays were full. Willie who manages the shop is so efficient and professional, that it just looks like a well oiled machine. He took my flat, grab"
"When I had my radiator replaced, I received a ride to my home, 11 miles away. When my truck was done, my truck was delivered to my home. All at no cost and with a smile."
"I went to the Cedar Rapids Midas at 3230 1st Avenue NE, Cedar Rapids, IA for a repair of my front passenger drive shaft. Two weeks later, while driving, my front axel fell off on the front drive shaft side. At the time, I didn?t realize what went wrong, so"
"Awesome service, very competitive prices and the best mechanics at this store!!Thanks for being the best"
Very nice and would definitely come back
"Came in June to get my brakes repaired. After getting them fixed they continued squealing for a month after, hoping it would go away. I brought it back in again and something was stuck in there, so they replaced it. Hours later, the squealing returned and "
"my car is 22 years old and has always been parked in open parking lots. no garage, so it has a lot of wear and tear on it. My sister recommended Midas after the local Dealership over charged me for repairs that didn't solve the problems I was having. So I'"
I went for service and one of the employees stole my money out my car
"The service team is friendly, knowledgeable and fast! They are great at keeping you informed, and let you know what repairs are necessary now and what can wait for a bit."
Came in and they got the truck in right away and were very nice. Definitely recommend.
Always have great service from this location! They have done an amazing job on my car while it was in the shop and would go back to them every time for service !!!! If I could give 6 stars i would !!!! They are always friendly and very knowledgeable on the
"Very friendly service, quick service with low prices. "
They are fast and efficient
"I don't need to visit this location a lot but when i do i am guaranteed to always be take care of fairly as well as quickly. Usually a person dreads to go to a shop. At this store Midas is never afraid to tell you what your ""doesn't"" need as well. Or mayb"
Great customer service! Thnxs!
"The service, communication and ease getting the service was excellent. Highly recommended."
Great service! Reliable mechanic!
Awesome reliable mechanic that did great fast work!
"I was very pleased with my Midas experience and will return for future auto needs. Great service, friendly staff, and affordable prices! "
"I have been taking my car here for a few years. They take very good care of me. They do great work, and always answer my questions. You can tell they love what they do. I recommend this Midas to everyone!"
"No matter what I need, these guys are always welcoming & sharp. From oil changes to serious maintenance they?ve been able to gettEr done ? "
"I took my jeep in ro have the oil changed and when i left, my jeep, that has never leaked oil before ever, was now leaking oil all over my driveway. So, they messed up on the oil filter or gasket. But when i took it back in they tried to tell me it was oil"
"Every time i am at this Midas, (1st Ave. N.E.), it is an amazing experience. . . They always figure out the problem and are extremely honest. I don't know who is more impressive, Willy the manager or the tech's that are ALL at the peak of their game. . Tha"
This store has been wonderful to me always gotten everything done how it should be and at a fair price I have never been sold any thing I did not need Derek and Willy are very good I appreciate everything you?ve done I don?t know the girls name that works
"Hello,I've had good experiences with this location in the past. They did great work replacing my breaks as well as my A/C Compressor when both were needed. However, my most recent experience was not positive at all.I brought my car in for an oil change, fl"
"Took the car there to replace the alternator, it appears they replaced it properly, but they didn?t replace the plastic housing that covers it inside the wheel well and then didn?t re-secure the plastic housing on the front part of the wheel well which cau"
"Fantastic work, very timely to completion, thank you??????. 5 stars.....recommend you to all my friends!!"
"My 2004 Chevy needed new springs. Willie and his crew took care of the job fast and professionally! She rides nice and smooth now, thanks guys!"
I went to get an oil change then when it was done Willie told me that I needed my TCG fixed because it was leaking oil so Saturday when I went to get it fixed it took him 11 hours and he ****** up my car worse now its spraying transmission fluid on the eng
Dave and crew were very nice.. Very fast service.. Highly recommended??
"My son and I were in town from Columbia Missouri looking to purchase a new car, these guys were awesome and helped me check the car out before we decided to purchase. "
Midas gave me detailed and most important "Truthful" information about my vehicles issues that need to be resolved. Midas even personally provided transportation back home even though they were busy with all bays full!
Got my bill from the other shop it was 250 midas wanted 1000 yall some con artist
I had to rate it 5 cause they wont show any bad reviews. I took my car in and when i wasnt gonna pay their over priced fee and was gonna take it to another shop they tamperes with the cooling system took of my radiotor cap and screwes up my steering so i c
I was glad you caught the work that needed to be done. Now I feel secure going into the winter. Knowing I won't be stranded on the road helps me relax. Thank you for your support!
Theyll do **** to your car so you have to come back. Didnt wanna pay they overpriced fee so they messed up my car so i wouldnt be able to drive it anywhere else. Also did the same stuff to a friends car. He went in for a simple oil change and then they unp
"My first time to a Midas, I was impressed. A simple oil change, told me things that will need to be addressed in the future, but not pushy about it. I will be back!"
"Good quality , not there every long. "
Very efficient and only did what i asked them to do
I love the service fast and amazing !
I really enjoyed my service it was quick and easy and the guys were awesome!!
"I booked an oil change appointment on line. When I showed up I was told I was a day early. Josh stated he would get me in for the oil change. Not only did Josh get me in, he did the oil change himself. Now that is taking care of the customer. I will contin"
Slow service took way longer that it should have just to collect more money for labor did not even test the fuel pump first the right way like I told them instead decided to run around the truck checking for faulty wires after I told them it was the fuel p
"I came to get a muffler installed on my 2002 Chevy Silverado, the manager, sorry I couldn't remember his name, bit him and the Tech who was Derek, did way more than I expected them to do, the muffler I brought in would not work on my truck due to a differe"
"DO NOT TO GO THIS SHOP! My Mom had a flat tire yesterday at work and took it to have it fixed. They did nothing and said it was her rim. Today it was flat again and had a nail in it! Stay away from these blind, lazy liars. Ray Charles could have seen that "
My Mom had a flat tire at work and called AAA to come put a spare on it. After work she took it to this Midas shop and they said the rim was causing the flat and said they would take care of it. Today her tire was flat again and had a huge nail in it. EITH
"My Mom had a flat tire last night, AAA came and put a spare on her car and took it to your shop. Told her the rim was causing the flat and didn't charge her. Well today she went to work and it was flat again and had a big nail in it that Ray Charles and He"
Have been to this location twice and will continue to go back. The manager and service people are nice and beyond helpful. They keep you informed as to exactly what they are doing and what they find. They are hard working and give you their honest opinion
What a wonder bunch of guys - 5:50 pm - they are supposed to leave at 6:00 - I had two nails in my tire that needed to get fixed today! I had just left Sears - they told me it would be Wednesday of next week before I could get an appointment - really?!?!?
Great customer service. They get your car in quick
I have been to the 1st avenue Midas many times and I can say that I haven't gotten better service anywhere else. They take care of you quickly and only sell you what you need unlike a lot of other places. Even though I don't live in Cedar Rapids anymore
The lead Mechanic is very knowledgeable and provides excellent service. James is highly recommended by me.
"I got an oil change on 11/14 for my 99 Toyota Camry, semi-synthetic oil. The exact same oil change at Sear's has cost me 35.00 total. I was charged $80.22 today, which included $20 wiper blades, but the rest was the oil change. $60 for an oil change! When "
