Very polite service manager who explained things carefully. Service was done faster than promised, which was a nice surprise.
Friendly staff, clean location, fast service and they were thorough and willing to explain things to me. They asked if I had questions even when I didn’t.
The service is prompt and efficient, staff is friendly and communicative.
..great service! ..originally told a higher price, and then they corrected to a lower price.. Clive location rocks! Will return..
This store has always been upfront and honest in their dealings with me. That’s why I bring all of my family’s cars here.
We're very friendly and did through work
Fast , friendly, efficient. Was able to get in on next day service. Great price:
This Clive store is my standard service place for decades.The staff here is helpful, friendly and capable.
I always trust Midas. It’s my go to after getting screwed by jiffy lube never again. Midas only!
Friendly manager Technician also thanked me
Misty was excellent to work with. She did great with myself and others who came in while I was waiting. With the number of service items, I did wait and then went to lunch and came back to pick up after she called. Misty also replied back to a follow email and question.
Professional, highly friendly, highly satisfied. Been going to this location since the mid 90s.
You can trust Midas. Midas replaced my vehicle's leaky brake lines, and did not try to sell me unneeded extras ( did not need rotors, pads) when I arrived with low brake capacity. Thank you. I will return for service and have already recommended you to my neighbors.
Great and quick communication, needed to reschedule on short notice and the associate was very nice and helpful accommodating the request
Staff kept me informed of progress.Store newly remodeled...looks cleaner.
Everyone was very understanding and mindful of my monetary and time constraints. I felt heard and understood.
I had an appointment time of 1:30 pm but my car service was not started till around 3 pm. It was then completed around 4 pm.
I called first thing maybe 30 minutes after opening and they fit me in without having to wait right away. which was amazing. and I got the full synthetic which was cool too. girl behind the counter was super helpful and very nice! love the customer service. everyone I interacted with there was friendly. which this being my first time was really nice to see.
Terrible customer service
Always pay a specific price but the woman at the counter would not honor price.
There’s always room for improvement
I had a shifter selector cable replaced. Less than 12 hours later it is broken again.
The initial discussion suggested replacing the main cylinder to fix the brakes. Did not fix them rather it was suggested to go to a dealership. Just disheartened to spend $780 and have not much change
I had an appointment at 5 PM to have caliper covers installed on my wife’s 2023 Acura. I arrived at 4:45 and sat in the lobby for an hour before they finally got my car in and told me it was going to take too long to install the covers and they closed at 6. The technician really didn’t know what he was doing and was more interested in leaving at 6 instead of taking care of a customer who had already waited an hour. If they would have gotten me in at the scheduled time, I’m sure they would have been able to complete the job. I have since had the covers installed at another shop and it took them 30 minutes to do all 4. I doubt whether I will visit Midas again due to this poor service experience.
I would have like metallic brakes and I thought that almost $800 in parts & 1200.00 in labor just seemed highly inflated to me for what was done
Marcus was wonderful. We were traveling and he fixed the problem very quickly. He was very clear and professional.
This was my first time using Midas. I always shop around and Midas had the best price for a synthetic oil change. I got in when I wanted and waited while the oil was being changed. They rotated my times and I didn’t even have to ask. What great customer service. I will be sending my husband there for his oil change. I’ve already told 2 people about my great experience and that they should go there. At a time when customer service is so poor everywhere you go, it was nice to have a pleasant experience. Thanks, Midas!
Time to service vehicle took a about 1 hour and half longer then expected, but understand since there was staff shortage and everything else was done well.
Nothing was sub par for this store.Always happy with performance and service of this store.
Great price and my car was clean afterwards.
I called about my muffler. He was able to get me in within the hour. My car was ready in about an hour. The person I talked to was friendly and helpful.
The people there were very informative and worked to get me best price for what I needed done. Told me when something else needed to be done.
Took longer then anticipated, had to call to get an update
Very Superb personnel working for Midas. Have been there many times before but very Pleased this time with your workers this time and especially your assistant manager watching her clean the store while I was waiting!!! Just Very Pleased this Time. Thanks
Easy to schedule and reliable service
Staff friendly and helpful. I was able to wait instead of having to schedule a return visit.
I made an appointment for an oil change at 1300CT. Upon arriving at 1445CT it took a bit to drop keys off and sign in. I said I would wait in the lobby and they said that it should be 45min till I could go and I said cool. Approximately 90 minutes later they hadn't even pulled my car into the shop and most of the time I watch them stand around and talk as the bosses were in a meeting in the back. I asked for my keys back at 1445CT without an oil change and chose a different shop to do my services at. The employees didn't seemed phased I wanted my keys and never asked why I needed them etc. First time attempting to go to Midas and if it's like this across the country I'm not sure if I'll go back.
Natalia was amazing- everything was done quickly. The one issue that I had was explained well- and even though I had an issue I didn't feel an over abundance of pressure to get it fixed right then. It was explained and the decision was left for me to decide what to do.
Everything went as planned. They made sure it was done correctly and on time. Very happy with the outcome.
Nothing of significance to note.
Had a few concerns about oil issues and new tires..nobody explained to me what was going on..I left without knowing the real issue
Out of towner, popped in for quick oil change before headed home. Super friendly service, very easy transaction, and timely service. Thank you very much!
Initially, I was told that something was wrong with the power steering pump. However, after the master mechanic took a look at it, they decided that the power steering pump wasn’t an issue that oil was leaking on it from somewhere else. He was able to save me from having to pay for that repair.
"Satisfied " from me is a grade of A.
Got what I needed taken care of with no issues
When I checked in the attendant tried to sel me more service than what I came in for.I really don’t like that.
I went in for an oil change and the clerk explained everything very well and also gave me a good deal with my coupon of course
Friendly, professional, communicated well. We will return for future service.
They diagnosed the problem and made sound decisions for what to fix
The person who took care of my situation was very professional and did a good job communicating what choices or options I had to resolve my problem.
I thought it was expensive. I did like that they pointed out other problems that currently I dont have the money to fix.
The manager at this location is charging for services that are not being communicated to service techs and customers being charged for a service that was not performed.
I found the staff to be very friendly and personable. The service was speedy and done well. Highly would recommend this place!
I was satisfied because I had an expert help me in making the best purchase of four tires for my vehicle. I always buy my car tires at Midas.
Highly satisfied. Only glitch was that it took over 2 hours for the scheduled oil change.
Friendly and knowledgeable staff. The service was completed timely and I could watch it being done.
Saved some money. work that was needed was well done.
They are highly qualified and professional.
Never explained nothing to me
Zack was really helpful and overall experience was good.
Excellent service. Professional and competent personnel. Have used this location for many years and will continue to do so.
Zach at the service desk was very helpful in taking care of my car service.
Great experience at this Midas location every time I go. I met a few new faces and they were very friendly and went out of their way to help me and many other customers that came into the store while I was waiting on my oil change.
I bought your team some bagels since it was so cold here in Iowa
Knowledgeable mechanics, great service.
The pricing was very good. The people I talk to about my car was highly professional, they told me what was wrong and what needed to be changed and even called me back a few times to say that some thing's did not need to be done.
I scheduled an oil change and a tire rotation. Thankfully I was sitting there watching and when they brought the vehicle out, I asked the technician if he had did a tire rotation and he said no he didn’t realize that he was supposed to. He then brought it back in and completed the rotation. It was written on the work invoice that it the car was to have an oil change and tire rotation. If I hadn’t been watching, I wouldn’t have known that it wasn’t done.
I got lucky. I called and made an appointment for first thing in the morning but when I got there they said I wasn't scheduled. If they were really booked and couldn't service me, I would have been upset but they got to me right away. Future wise, it appears getting in early is best or you could run into some issues
I’ve been a Midas customer for years, and have received good service.
I never been to Midas before. And the reviews for Midas didn’t look good, but i though I would give them a try. I was greeted as soon as I walked through the door. Was helped, and given 3 options for pricing. The person helping me walked me through every pricing. After that they pulled my car into the garage and did a full look over at my car and took me out to my car and showed me what was wrong. They gave me a sheet that broke down all the pricing for the new parts I’d needed. It was expensive and they gave me empathy, and told me which one I should save up for first. They were polite and nice and I was there for about an hour. Great customer service.
The manager Jay was extremely communicative & helpful even tho he was busy! Took extra time to check my light switch too with other courtesy checks👍I have never been to Midas but I will be back!
Associate was very friendly and was great he didn’t try to sell me something I didn’t need.
The manager addressed my issue with my car in a very quickly
Jay was great help, stayed late to get it done same day; inspected and explained brakes' status; Pricing was ok. Liked to know the ceramic pads come with warranty.
This will be the only car shop I go to as long as Jay is there. He went above and beyond to be helpful and honest about my cars repairs.
I’m not sure that I selected not highly satisfied and this survey wouldn’t allow me to go back a few pages to see what i selected. Overall I was sastisfied.
Manager and staff show me the cost of repairs and parts needed. The price is a bit higher at this time but hoping everything is fine. I did not fully run my fix car yet. Manager and staff are knowledgeable.
I was highly satisfied with the staff(Riley) for being friendly and knowledgeable about what services I needed done to my car, they also estimate how much it will be so you're not being surprised with a huge bill. My car is running back to normal and I thank the Midas team
They change my car oil, the wait time was not long, the place was clean, great service, and great Communication skills, overall great job.
Jason F fit me in next day for a pre purchase vehicle inspection. he was very informative on things to look for and future maintenance i could expect in next 10,000 miles. My vehicles will be coming here for any future service needs!
Fast service, knowledgeable
Excellent customer service. Thought I needed an entire new exhaust system, just needed a muffler. Price was very good.
Ease of getting the service I needed. The quick turnaround time. Trust Midas personnel to do good job. Some oil change places are careless and can lead to problems. The cost of the service was reasonable.
The owner was very nice, explained everything to me, and I also talked about another service and he wasnt pushy just gave me the info I needed to make a decision. Very knowledgeable.
It was overall a great service. Everyone was professional. The only complaint I had was they didn't have the part on hand when I brought my vehicle in a week before and had scheduled it for today to get fix. It took at least an hour to get the part from Napa even tho they knew they needed it. I scheduled my work today around my repair and they said it would take only a hour but took double. But overall good service. Just didn't expect to waste another hour.
Great communication and speedy process. Also very friendly
Great service loved it. Will definitely come back thank y’all for the great service and customer service.
The crew is great. The service was prompt and professional
Service advisor was very friendly and informative
Make sure that if a customer asks for something to be done on a vehicle. That the item that they are asking to be fixed be fixed and not give excuses as to why they do not want to fix it.
Why do I need to be highly satisfied?
I felt they were very respectful of me and did not speak down to me at all. The communication was very clear, and the issues they found were well articulated to me. They helped me to save money and did a very comprehensive check for any issues associated with the care. I felt very safe when I spoke with the associates and felt confident in driving my car away and that the issues had been handled.
My customer service was extremely exceptional.
Needed the truck day of, got it back 3.5 days later. Service guy lied to techs saying they had several days when I told him I needed it done day of and he said they could do it. Never got followup calls or notified when it was done. had to hunt down answers including when the truck was done. It was done several hours before I checked in and found it was done. Blew the whole trip waiting on you to get parts when another garage down the road had them in stock. Wtf.
The employees are kind, hospitality and understanding.
Spoke with Jay concerning some other problems I’m having with my car and he gave good advice and what can be done next time
It was a perplexing problem that ended up being a simple repair and was charged as such. Couldn’t have been more pleased
Had an alignment done and the nuts loose and still pulls and not very friendly
i'm a young woman who knows absolutely nothing about cars. getting work done on my van is always a gamble because it's easy to get overcharged or otherwise swindled. the folks working at midas explained everything to me in a way that made me feel confident that they were taking good care of me, not overcharging me, etc. also, having a female mechanic always makes me feel especially reassured.
reasonable price for service
Was on a road trip and got an engine light and lost ability to do cruise control. Went in around 4PM and they were able to troubleshoot that it was a timing solenoid and got it fixed in about 2.5 hrs to get us back out on the road! It was very stressful for me and my family, but the guy at the counter was super nice, chatted with us while we waited and worked hard to get us fixed up and out as fast as possible. Great experience for a bad situation!
Really great service, just thought the tech should have put the calls on hold to deal with me since I was there first.
I had a scheduled appointment for 2 hours and the one part that needed changed should have only taken that amount of time. I was quoted $75 (approx) for 2 hours work. I drove by almost an hour after my car had been dropped off and no one had started working on it. I called to check on my car to get a timeframe for when it would be completed and they said an hour. They called me 1 and a half hours later (after they closed) and said it was going to take longer. I took it back a week later (without and appointment) and the part got changed in an hour. And I was charged $175 (they took $50 off for my inconvenience). Today (one day after getting the part replaced) my car is having the same problem. I am very dissatisfied and will now have to take my car to a dealership to get fixed.
Satisfied is a perfect score from me.
Tried to put the wrong muffler on. Muffler rubbed on strut. I waited over two hours. Manager lied to me!
It did take about 2 hours and I would've liked a little bit of notice on how long it would take. Regardless though I had to get the work done and the staff was super helpful and friendly!
I had the tire repaired and very good service. I will continue to buy car tires at this business.
The workers care for the customers!!!
Desk associate was quick to check us in and communicated immediately when service was done.
Got in quick fair priceManager friendly
Going there for over 20years.
Service and communication were transparent and good.
my only negative comments are that I was told a price over the phone that did not include taxes and perhaps some additional supplies so I was a little surprised when it cost more once I got there.
Went in to get new brakes they broke my right side mirror I was fine with this but went in to get the replacement they order the wrong part and now my brake lights will not turn off draining the battery
I don’t know why I made an appointment-brakes took almost 3 hours because they had to wait for a parts store to bring brakes. What????? Ridiculous!
We were traveling through Des Moines. Our car suddenly lost its antifreeze. We were stranded at a parking lot at 4:30 pm om a Friday. Midas was open on a Saturday to look at our car. Austin was very helpful, gave us contact info for the towing company. Car was towed Friday evening, and Midas checked out and fixed our car on Saturday. All dealerships and other repair shops could not look at our car until the following Tuesday or much later. Austin was great, and fit us in his schedule with no notice.
Do throughou check to make sure coolant systems are bleed completely. Do not forget engine oil after has been drained.
Nice, friendly, professional, clearly explained the work needed and associated cost. Work was preformed in a timely manner at a reasonable cost.
Jay was very informative and detailed. Got me in quick and communications were clear often and correct
Satisfied that the work was done right. Took a bit longer than I expected, but in the end done right
5 stars all day long!!! They get it done!!!
Stopped in without an appointment but was waited on immediately. Thought I needed a new battery but turns out it was only the battery cable. Was replaced immediately and I was on my way. The attendant was very honest with me as to the problem when quise frankly they could have replaced the entire battery and I wouldn't have known the difference. I more than appreciated this.
I used the coupon/deal from the website for a 24.99 oil change and tire rotation. However, my vehicle uses 6 qt of oil instead of 5, so instead of $25 oil change and tire rotation, I was charged $87 and no tire rotation was performed. I didn't realize a single quart of oil was so expensive. Does that seem like the appropriate way to charge for 1 additional quart of bulk oil? If I had known there was such a difference in price, I would have had them just add 5 quarts of oil and I would have driven down the street and bought the additional quart at a gas station for $7. Or, I would have brought a quart with me to add on-site. Or, more likely I would have gone somewhere else.
I bought one tire and asked them to order the other 3 tires because I couldn't leave the car right then. That is a total of 4 tires. They wouldn't let me use the $100 off 4 tires coupon. I have spent $15,000 + on all my vehicle over the last several years, and I couldn't have this. That is horrible customer service and I don't think that I will be coming back. Your company will be losing thousands of dollars instead of a hundred when I don't come back I am very upset!
Saved me money and explained things well. I liked his honesty.
"We had our F350 King Ranch towed to the Clive Midas back in September. They said they fixed it and returned it. Very quickly we learned the truck was not fixed. We had it re-towed to Midas. Claiming faulty parts, they corrected the mistake and returned it."
Took 2 hours for a ******* oil change when you guys weren't busy at all. Multiple people coming in with appts after me and their cars going into the bays first. I would have asked what's going on but there was never anyone in the office. Could have had
"I came in with a coupon for a synthetic blend oil change for $24.99, requesting specifically that. While they gave me the synthetic blend option, the final charge was: Parts: $36.74 Labor: $16.25 Job Total: $52.99.I was told the discount had been applied. "
Everything works now & that's great! Thank you for your kind service. I?m very pleased.
My experience was first rate. Manager took care of my questions and service was completed in 30 minutes. All pleasant and efficient.
"The Midas in Urbandale,Ia on 86th has Truly been like a Our family car Nurse practitioners! I respect, and value our Quality friendship and Appreciate service From thee entire staff. The honesty and compassion is as if they treated me like the CEO every t"
"I watched through the waiting room window as the technician did a thorough job of checking everything, including the tread on tires that I said were nearly brand new. Nice work"
"Straight forward, honest, good communication. Didn?t try to upsell me, applied discounts without asking me, told me what I should keep an eye on, 20 minute visit. I?ll be back."
"The service was fast and pleasant. The manager Nick have the knowledge on the vehicle and was real nice to speak with, not to mention the time as well was right on time! Now I know where to go anytime my car needs any type of service Thank you!"
"Nick and mike offer great customer service and the technicians solve problems effectively, recently nick and mike have been able to work with my warranty company to get my vehicle functioning safely I?m extremely satisfied with the Midas crew in Clive Iowa"
First visit to Midas. Friendly greeting and complete information from mechanic on a couple of repairs for future. Staff was very professional and I was not pressured in any way. Will definitely be a customer when my car needs further servicing.
Did what was required. Oil change and check up.
They were able to get me in right away. Good service. Thanks
Love coming to this Midas the guys are so friendly and they do an excellent job on my new car. I will always use this Midas
"Three mechanics where trying to get a light colored Buick into the shop it would not start so they were using either to keep it running one was spraying while the other was driving,it took so long they had to get more either. That car was hammering when th"
"***** recommended. I like the check list of the car condition so that it would be a to be list to repair. Oil change includes tire rotation too. Manager Steve is a great asset for their company - knowledgeable, honest, exceptional nice personality. "
"I took my car in to Midas to repair a significant noise from the underside of the car. After charging me over $600, the noise was still there. So, I paid $600 for nothing. Even though I've been a regular customer of Midas over the years, I'll never go ba"
Ive been really happy using this garage for many years now. Much better pricing than the dealer.
Dropped vehicle off & they called me when it was done. I checked to make sure they had set the mileage indicatror back, that they had done what was on the ticket as I had tire marked to make sure they did as they said only if needed.
I was quoted around $500 and ended up paying twice that. A bit outrageous.
Steve did a great job explaining the repair. Bob did a great job doing the repair.I?ll be back. John
"I rated them with 5 stars. When my 2006 Toyota Camry needed brakes they took my car right away, without an appointment. I was on the road again in less than an hour. Thanks to the team for providing such great service."
I?m happy with my Midas. I even had my sister bring her car up her (2 hour drive one way) to have them work on it - I trust them.
Fast and friendly service
"I never have to wonder why I do business here! Brought my car in to have the front end components checked because of a noise when turning. I was afraid it might be wheel bearings, or the axle, but found out the front tires were worn and cupped, causing tha"
I scheduled a simple oil exchange appointment this time and they had an open bay waiting for me when I got there unlike when I would take it to JBA Chevrolet - gone are the days when I wait for two hours to get a simple job done at the time I was scheduled
Performed all services as requested including showing any concerns.
"I have taken two of our family vehicles here for the last few years and I have nothing but good things to say about the knowledgeable staff, speedy, and great service for each of our visits. Would for sure recommend them to anyone."
"I was visiting Des Moines the weekend of February 15-19. After I was off the interstate, I noticed a 'shaking' in the front end of my vehicle. On Saturday I called the Midas location that was closest to my hotel. It was almost 3 and they close at 5. I was "
"I had a scary experience....my brakes on my Escalade after no warning went out. Luckily, at least I thought at the time, it was in front of a Midas. Had several calls back and forth with Brandon and Steve, agreeing on getting my Escalade back to be safe."
I always love how Midas takes care of me. Identified and fixed a rattling under my hood for free. This is the second time they have done this for me for free (previous time was years ago with another car). Know me by name when I walk in the door!
Excellent service, reasonable price
Great service car feels better thank you!
Midas is fantastic, never tells you something is wrong when it is not. Doesnt try to gouge you on prices or services. Great place all around
As always excellent service at this location
I really appreciate the team at Midas. Quick service, quotes prepared for upcoming service I need to prepare for, and next door to the best bagel shop in town!
Midas always does a nice job on my car. The manager, Brandon, is great to work with.
"Although a tad spendy, they get it right the first time and do an excellent job."
"I have had Midas service my vehicle several times on a pretty regular basis - oil change and buying new tires, etc. The last time I was there which was last month, I was treated so bad by a guy I had never seen there before - he was rude, haughty, and had"
Rich and all technicians are always helpful and courteous. They go out of their way to ensure excellent service. I only take our vehicles here.
