Hard time getting appointment. Wouldn’t answer phone. Had to book appointment online.
Service advisor was friendly and knowledgeable. Pricing was upfront and there were no hidden charges. Service was done timely.
It was ok . Everything was ok . The stuff that needed replaced can wait except for breaks . Those will be done very soon
Liked how the manager was very helpful and made things easy to understand
I have just went thru a bad situation with my vehicle. However, Marcus Boles and the tech Ed helped me thru the whole process.
I love to way they handle things and how they explain things and help me to understand what was going on with my car and timing of getting it fixed and done so I wouldn’t have to miss work thank you Midas
Good communication and mechanic service
I have been burnt by other shops but not this one so I needed to find a shot that I could trust and I have found that at this Midas. Marcus is awesome and explained everything that needed done to my vehicle to get rid of the check engine light
You could actually check what the customer asks and not say the underneath inspection was good. You could ask your employees not to talk about how worried they were about to get fired because the district and regional manager were on their way to the store. You could make sure your employess don't get on personal phone calls telling their kids to climb to a second floor balcony to get in their apartment because she can't leave work because managers are on their way. Just not a very profesional atmosphere.
Marcus "my man " Boles is a world-class manager of an excellent staff. I had a difficult problem and they solved it in 24 hours making my life much less stressful than I had anticipated. I wish they would teach that lesson to my insurance agent and to the Tesla company!
Due to the frigid cold my battery died and I knew I needed a new one. I took it to the Midas I visit and they had the battery I needed. They installed the new one and sent me on my way.
I have been using Midas for many years. They do a good job. I have told many people to call them when they need work done.
Unsatisfied midas customer
Be honest, call if the service is taking longer than I was informed this was a three hour visit when I was told it would be one hour. This was for oil change. They did a deep inspection and they just called at the courtesy visual check, although they were trying to sell me on multiple items.
I had scheduled an appointment on line and did not receive an email to confirm appointment. I then called by phone direct to the Midas shop and received great service and confirmed my appointment and had very good service.
Everyone was friendly, they made me feel welcome .the technician was very knowledgeable and answered my questions and I had plenty . He completed the job in a timely manner, I will be a repeat costumer at this location.
Friendly staff and knowledgeable. They didn't try to get me to purchase things I did not need. They were very helpful.
Location was close to my home,, called for an appointment. They said yes bring it in,, i was dropping it off,, I did use a value coupon for an oil change. great price n value,, as i also needed my tires to be rotated. The mgr. at the front was friendly, Marcus, explained everything to me and offered for My Police, Fire and millitary discount as well
Although the work took much longer to complete than I was originally told, I realize it was out of the control of the shop as they had to wait on a part from the dealership. Fortunately I didn't need the vehicle during the time it was in the shop, but, for it to take 3 days longer than originally quoted was unusual. As far as the work that was done, the friendliness and helpfulness of the staff, etc, I was highly satisfied.
Everything was quick and clear with no pressure to purchase additional parts or services.
I need a mechanic I can trust
Marcus and his crew are amazing. They were friendly and informed me of issues with my vehicle and got them repaired. Marcus is an asset to this location of Midas. Thank you !
Actually put coolant back in my vehicle
They do good work there. And everyone is very nice and friendly
This Midas always provides good, honest work. I don’t get surprised by prices. And they respect my time and money spent. That’s why I keep coming back
STAFF AT THIS FACILITY DID EXACLY AS ASKED. THEY DID NOT PUSH TO DO BEYOND THE REPAIRS THAT WERE REQUESTED EVEN THOUGH THEY DID NOTICE AND WRITE UP SEVERAL OTHER POTENTIAL FUTURE REPAIRS.
Friendly workers, quick service. They explained everything in detail
The guys are helpful and nice and got the job done in a timely manner
Vehicle was towed here from out of town and from beginning to end our experience was nothing but polite, informative and kind.
The manager was very informative and knowledgeable regarding my vehicle and services needed. He thoroughly explained everything and was easily understood.
The mechanic was super nice and explained everything well, he helped me choose the right priced package and didn't try to force anything on me. Overall it was fast and friendly service
The work they did was excellent and the employees were very helpful
Terminate the lying scan artist managing the store at the front desk. His communication skills are extremely rude. He made the wrong diagnostic and attempted to cover it up as if I was stupid. He even slipped and called me stupid as he said "I am tired of dealing with stupid people today then walked out of the store and went home. The mechanic contacted him on the phone and he soon returned and remained rude and I began video taping his rude activity.
Friendly staff, excellent service.
Chad was amazing. He got my car in and got the oil change and tire rotation done quickly. He was very professional and very welcoming. I will be coming back!
Of all the places in Des Moines this place seems to always be trustworthy.
Saved my trip home to see my mom!!!
Customer service was very good.
Friendly staff and quality service. An overall very good experience.
The manager is straight forward great dude
they care about customer are trusr worthy do a good i have been going there several years i will continue to do so i trust them and recommend them
The Manager was very knowledgeable and nice. He made sure I was well taken care of. They did a fabulous job of fixing my brakes
Service tech found a screw in my tire. Most places only look for that if there is a complaint about a leak.
Chad is an excellent manager and he has a great personality and good interpersonal skills.
everyone cares that you are well taken care they do good work i plan to have all my work done there wed im having frount breaks and rotaras fixed
Setting up my appointment was easy to schedule with my availability. Chad was very welcoming when I arrived. Listened to my concerns on what was going on. Explained what was going to be done to my vehicle. My repair was done in a timely manner. The Shop was neat and clean also the restroom. Very Very Satisfied!!
People were friendly and efficient.
The team at the euclid location is so nice and never leaves you in the dark about anything. They are upfront and honest.
Noah was the service tech who helped me with my car. He did a through evaluation on my entire car and was able to provide me the knowledge I lacked when it came to what was going on with my car. I came in because something under my car broke apart and within an hour it was welded back together and I was on my way! The best experience I’ve had with a car repair place ever!!
They got me in quickly and did what they said they would.
The car was fixed properly as I asked them to to tires are aligned and tracks down the road like a new car
I am satisfied with how the person in the lobby could hold a conversation and was very friendly, he was approached and wanted to help the best way he could. Also, the worker Joseph in the Bay Area was really helpful with future needs on my vehicle as well and was really informative and approachable. They all seemed very professional and kind while I was there and kept me informed, offered their best advise, and great service! Thank you so much!
The manager Jay is an awesome guy. He knows his stuff an has my vehicle running like new wich I didn't believe was even possible.
Jay was very friendly and kept me informed of their progress. It was a good value for the services performed.
Jay at the local Midas on Euclid Ave in Des Moines IA was amazing. He knew more than me about my girlfriends Prius and made sure things were done correctly. I have never met anyone at a shop that knows as much as Jay about cars and his passion for them and working on them. I will definitely be returning to this specific location just because of Jay and he team. Excellent customer service and we are extremely pleased with the tires and total price. Jay went above and beyond to make sure I was pleased before I left with the car and that shows a lot about his character and making sure customers are satisfied when they leave. New to the area I will be bringing the Prius and Lexus in for service on Euclid Ave for future repairs.
Jay did a first rate job of taking care of my vehicle in a timely manner.
Called to make appointment rep scheduled it on the wrong week and told me to come back the next day at 9am. Rep did did not schedule apt. And had to fit me in taking much longer. Then kept calling people over at car and each person added on things that needed "fixed".
Coming from out of town, I experienced a disturbing noise, which turned out to be my transmission shield dragging on the highway. I saw the midas center just off the highway and stopped to see if they could help. The person at the reception desk was very helpful and they put the car up on the hoist right away. They did a temporary repair and then noticed that I had a nail in a tire. They were able to repair that as I waited. I really appreciated the attention they gave my problem. Since I live out of town, having regular service there will not be possible, but I will recommend it to people and be happy that I know a place I can stop in an emergency when in Des Moines.
I order my tires and scheduled my appointment but when I arrived the computers were down and the tires I had ordered were not in the system at all so there was no tires for me and no way to get them so it was a complete waste of my time.
Because everyone cares and works hard and still smiles
EVERYTHING went very well. It is a friendly, clean, and quick place to go. The only thing that makes it even better is the fact that it is close to my home.
Be more upfront about charges.
I scheduled 2 appointments online. The scheduling said I would get a confirmation online. I didnt get either of them.
That is very good with a work and they take care of the customers very good and I'm still make sure I bring my car every time
An overall good experience. Suzzane was very helpful and explained the process clearly.
Don’t try to take advantage of the customer and rip them off
Marcus explained to me in detail what was happening to my front rotors and brakes. Showed me on my vehicle. This was very helpful.
Did what they said they were going to do and timely fashion
They were professional, friendly, they like their job.
I was able to get right in to get my exhaust fixed and the workers were very hospitable
Very professional thanks to Marcus East Euclid Des Moines Iowa though I had a coupon saying $30 off for each hundred I spent and he said I was wrong but this was under the scratch item the scratch on the ticket that was mailed to me I didn't want to argue but I was right he was wrong but he's a professional every otherwise
Made an appointment to have oil changed and tires rotated. Upon leaving, heard noise in front end. Returned next day to have them look at the problem. Noise got worse over the next 2 days. Took to another shop to find out that NONE of the lug nuts were tightened more than finger tight. I will NOT be returning to Midas for any of my service work and will tell everyone I know about this experience with Midas. This could have been a life changing issue! Myself, and Midas, should be grateful that it was not!
Make sure before you quote a time to customers make sure you have the oil you need before you start the service. 2 hours into what i was told would be aa 1 hour service i asked what was taking so long they finally told me that they ran out of oil. Only had 2 qts to put into a 7 qt service then took anothee half hour or more to get the oil they needed. Had 2 very impatient kids with me so i was very displeased
Friendly lady we were a walk in customer and was able to do our oil change in a timely matter
Amanda was great and the 1 tech was amazing and quick. Best midas around if you ask me. Will continue to bring my car there for service.
Due to unforeseen circumstances, a part had to be sourced from elsewhere, hence the delay. But staff were communicative, kind, and comped the oil change because it took so much longer than usual. Problems like this one happened, but everybody leapt into action to get it resolved and they kept me in the loop and apologized for the inconvenience. They took excellent care of me and I have no complaints.
They fixed my truck quickly and correctly on short notice and didn’t try to sell me a bunch of crapp I didn’t need.
I can’t say enough how friendly the staff are there. I came in without an appointment after getting a flat and they were SO polite and friendly! GREAT customer service!
Amanda was VERY friendly and courteous. She was very knowledgeable and took care of each customer as they walked in the door. Her handling of phone calls both incoming and outgoing was very professional especially when the day seemed to be more busy than I have experienced on previous visits. The service by Amanda and the tech was GREAT!!!!
Friendly staff. Work done as I requested.time wise it didn't take too long and done right. They took me in a head of my appointment which made me really happy.
When a customer presents a coupon with two different options I feel the associate needs to ask which service the customer wants nit just pick the service they’ve gotten prior or the higher cost for the customer.
amanda and the guys are doing a good job and care about customers they make midis proud keep up good work
Found my parts and kept me informed.
They did a nice job. They kept it moving and kept me advised as to the progress.
They told me my strut was making the popping noise when I turned so I paid 1000 to fix it. They call me said noise is gone ready to come get. Go pick it up and it still made the noise. Well after they fixed what they said the problem I took it back . Now it's my subframe that's making the noise so I gotta come up with another 1000. I don't recommend going there
Friendly, fast, smart, and professional!
The staff was so friendly and did a great job. I was in a few weeks before getting a new belt put on and it was squeaking and power steering was out. They fixed the belt and had no problems since. The next day I went in for a oil change and I noticed I had sludge in the oil. They did a oil change and did a treatment with it and got it back to normal. Overall they did a great job and were very friendly.
"If I could of given a 0 rating, I would of. They pretty much robbed me of 1k. They installed a new AC compressor and the compressor broke a month later. Most likely due to poor technicians and poor products. They said a rock did it so the damage wasn't cov"
"Steven and Mr. Cruz are the best. I was having trouble with my suv on my way to go out of town. They explained exactly what was wrong to me so i understood exactly what was wrong, gave me a reasonable estimate i could afford and assured me i would still be"
"Steven was excellent! Very on time for my busy schedule and totally accommodated me. He did everything i requested online. Was professional, knowledgeable and respectful of his consumers. I will call him again to have my car serviced!!!! He is fan"
These guys were awesome did they?re work super fast and extremely professional. I will absolutely recommend my family and friends here
Great service good people
Great people good service
Quick and reliable. Worked with my schedule to accommodate my needs. Manager was very personable and easy to talk to.
"All I needed on this visit was an oil change. Car was in the bay promptly and work was finished in about30 minutes, paid with cash money and was on my way. One hundred percent satisfied."
"Lightning fast service. Very courteous and accommodating. Wasn't sure if my mechanical situation could be solved, but not only was it repaired, it was done so very efficiently. This was a pleasant surprise. Great hours of operation, too. I'll definitely be"
"I had a great experience with Midas getting my oil change. The man at the counter was very pleasant, and professional. I was all smiles that day Nov. 18th. I will be returning to the E. Euclid location in the future!! Thumbs up Midas!!"
Didn?t put my oil cap on and oil is everywhere. Appointment was at 3:30 had to wait almost an hr to even get in. Wouldn?t recommend.
Very nice people and great mechanics
Y?all are really good about working on cars
Came in to get my alignment redone and Mike was the only technician working in the shop. He did fantastic work and in a timely manner. He is knowledgeable of cars and seems to take pride in the work he does. Brandon was the manager there and was very frien
"Well I'm sorry to say that after spending $300 to replace a thermostat and flush and fill coolant, that my car overheated again in one week. I ended up taking my car to a shop that had the ability to do a more thorough evaluation. I had also had an issue w"
"I'll definitely go back. They're close and got me in right away. The new manager Mike, gave me options. They were friendly and professional. "
"I am disappointed. I spend over $1k on brakes, pads and routers on my Traverse 6/18/21. The last day I drove it was 6/21/21 and I noticed squeaking. I immediately called and they said they would get someone to pick it up and check it out. I called several "
"I was in your shop last week,the special stated all fluids would be checked and topped off,my power steering fluid wasn't checked nor filled,it also stated tires would be rotated,didn't happen,Never get my money again"
"I took my car in to have my oil pressure sensor and a wheel hub assembly replaced. For starters I paid about $900 for the repairs, when I went in my car was not leaking oil at all. I picked my car up and noticed oil heavily leaking from what I thought was "
Mechanics were very knowledgeable and observant. Very pleased on the way they explained things that was wrong with vehicle.
When I walked in they were very welcoming and friendly but very professional. Best of all straight shooters when it came to what my truck AND van needed. Oh yeah I took them two of my vehicles I was so satisfied.
great people and great service. thank you
I have been going to this location now for several years now. When I went in there I met the new manager this time he treated me great and this is why I go to this location everyone is First Class. I also met a new young man who was working the computer
They are awesome. They they gave me a huge discount to make it possible for me to get my car fixed.i highly recommend them
"As usual, the moment i walked in the front foor and i was greeted by Tanner. We went over what was being done to the car today and the manager came out and we got the car in quickly. Tanner gave me a bunch of cards because I hand them out to people. The re"
"I went in with small brake leak near front of vehicle. After a half hour in back "" checking it out"", they called me back showing a huge leak in back. Said when they started looking, rust fell off where new leak was. At this point the vehicle was not dri"
We dropped of that morning and it was ready for pick up by 1 PM.
This midas is dedicated to working on cars/trucks doing quality work with experienced professionals trained in the automotive field with years of experience thank you for your dedication.
Very good had to wait a while but it was good
I have been using Midas for my car maintenance now for several years and have been very happy with them in the past. I went in for my oil change last time on June 16 and my appt lasted over an hour. The technician decided to do a brake inspection. The mana
"I have to say that I have used this Midas location several different times for different vehicles, and each time I was pleased with the customer service and the quality of work done. Today I called at about 9:15 this am looking to get my truck checked out "
I stop here and tried to get help to remove a tire off of one of my machines. I have never been to a place with such disrespectful people. All I wanted was to use one of there 3/4 inch sockets and they refused. Tried to ask for help nothing. Absolutely ru
I have found that my man Steve has been let go. Only manager I have ever known that got my vehicles fixed right and always honest and would not work on it if was not done right. Good man. Guess I will be finding me another place to get my vehicle fixed. Re
Courteous, fast, & efficient!
Absolutely fantastic work the guys at Midas are great
Would not recommend one person
Very good job, very good people.
They always do quality fast work I would recommend them to anyone that?s why I always bring my vehicles back
Steve notified me when I took in for radiator to be flushed that it was GM's scheduled time to check and change all fluids per GM's recommendations. So that is what we didGreat job as usual no leaks, all is working great. Great team great service and a straight shooter when it comes to what needs to be done.
Great job, Steve and team are pure professionalsAlways on top of keeping my vehicle in TIP TOP Shape.
Took Cad in to have A/C fixed not cooling and oil/fluid leak and to check out for anything else. Well they found several things needed fixing that I never would of found. They fixed them all and it runs like a smooth machine. Steve and his team do all my v
I had exhaust work done on a 30000 dollar car and my 4 year old could have done better. Bad welds different size pipes and just all the way around bad work. Never will or should anyone go to this site it the worst ive ever seen!!!!
Had air new air dam installed. Did not have clips or they did not come with package Steve went on his own and picked some up plus no charge. Great peopleoil change, fluids checkedFront tires wearing on inside will need ot have checked again soonAs usual they did me a great job. Great place good people.
"Steve and his team are exceptional. I've been taking my cars here for several years now, and I've never had a poor experience. I recommend this shop to my friends, coworkers, and anyone who needs car work done right and fast. Sure, you can find chea"
We all have to service our vehicles and want the best service. Midas on E. Euclid has the knowledge and the best staff to accommodate you. I highly recommend them. You will be extremely ? happy as I am.Thank you Midas!!!See Steve Webb store manager for you
"Mr. Webb, has always gone above and beyond for me as long as I have been doing business with him. Runs a good honest business, it's nice to have a reputable business ran by owners you can trust!!! Great job Steve!!!"
Forgot to add that they replace tension belt pulley, the checked air in tires but did not rotate tires. These guys do great work just for got to add they replaced tension belt pulley.
My sister had work done on her van was ridiculously overcharged Steve?s quote was 700 dollars more than tires plus and Midas even other midas?s In the area separated a hundred and some dollar fluid flush that all the other places didn?t charge seperste for
I was recently in the Midas on Euclid and had work done that was totally over priced they added parts with no notice wouldn?t work with me at all 500 dollars more than other Midas shops in the area Steve the manager just tried to talk circles not a good pl
"Attention all women do not go to this store this guy is unfair to women just charged me almost 1,800 and when I called around to other Midas stores in the area they were $500 less...."
100 percent plus part mark up and not worried at all about what your spending more worried about what he is making bad bad attention Steve Webb
This guy is HORRIBLE TO FEMALE CUSTOMERSDONT GO HERE CHARGED 800 Plus for a part it only cost four hundred he should not be a manager of any Midas store or any store for that matter
My son brought his car in after some issues he was having. They were told multiple times by him and myself to call him once they figured out what was wrong and what a rough estimate would be BEFORE they start any of the repairs. They never did that and sud
service was prompt, right no schedule. Adviser kept me informed on progress.
Work was performed in a timely manner. Great job as always.
Oil change, fluids and grease but there was no rotation of tires. This is a dully and not sure that you can rotate front to back never the less no rotation of my truck tiresGreat team and Manager no problems they do great work and very upfront and honest people. drdavis
They do fantastic work. Good people great mechanics and the boss man/owner is superb person. drdavis
Ummm I dont know where to start..I been taking my car to midas since the day I had purchased it..but this last time I ran into a huge issue..Steve and hes guys went up n beyond there job title..and that's very rare these days..words cant explain the way i
Ummm where do I start..midas been working on my car since the day I got it..these guys are really good guys..I was in a really tight spot in my life..these guys went up and beyond their job title..to help me. I appreciate everything..words cant explain the
The guys at this Midas are SOO AWESOME!!! They explained everything to me in detail and walked me through every step of the process. They diagnosed everything that was wrong with my car And let me know if it was a serious problem or just something I should
Fantastic. Steve and his crew been taking car of my vehicle for a few years now. Wouldnt have anyone else touched... Good people and very honest he tells you straight up no running arounds... Dr Davis
Would like to commend Steve and his crew for outstanding performance. I have been going there now about 3 years and have had nothing but the best of car for my vehicles. If they can't fix it they don't charge for the work they do. Had electrical problems o
Went to Midas to get new tires and an oil change recently and customer service was great. Would recomend this location.
"Went here last week and had some issues with the service I got. After talking to Steve and Chad, they made everything right and made sure I walked out pleased with a fixed vehicle. I am not confident going back to this shop with any issues that may arise."
Received an estimate on line cost was almost 70% higher. I questioned this and was told they can't control the estimate on line. I asked that what I had done was priced out of a repair program or book and manager said yes. He didn't care they over charged
Everything went great! Midas gives you a two hour window for appointment. So if you are waiting, it might be that long.
Excellent service. Vehicle was completed on time as promised. Updates on progress was a plusHighly recommend Midas on Euclid in Des Moines Iowa.
Great job they do. Good people
Took us a while to find the electrical problem but they finally accomplished it. Good job they do.
Great service. Free drinks while waiting. Received all services for under $100.
Very friendly. Follow up emails were short and to the point. Not pushy on trying to sell me something that I didn't need know. But showed me future items that may need attention. Also have me what mfr suggested for service.
Good service the tire machine damage my aluminum rims by digging in and marking themHad Michelin tires put on and balanced rear duals. Front tires ok.
Engine was missing at start up. Stopped in and talked to Steve. They had my car in and diagnosed in 15 min. His staff had me back on the road in an hour. Couldn't have been more pleased. These guys really seem to enjoy what they do.
Great service, good poeple.
I took my car in to get just an oil change and the men found a dangerous situation with my ball bearing (considering I was traveling to Missouri that afternoon). I had them fix it and I haven't had any problems since.
"Simple place, good location, attractive pricing, plain but competent mechanics. Fast * no ""frills."" No BS up selling. "
