Able to schedule for next day drop off appointment, very communicative about cost and options, helpful suggestions and prompt/respectful service
Very friendly staff that got me in quickly, even without an appointment.
The manager was a very friendly and professional man. It was very comfortable to wait for my car to be serviced. Our family has come to Midas for years. We highly trust them .
Because I am singl. Retired and in need of my car. They were very helpful
The guy who helped me was super cool and was super patient with all my questions about things I know absolutely nothing about.
Everything explained in detail. No surprises. Always great service.
Great customer service and knowledgeable associates working. Full transparency and customer is key focus.
They installed two knock sensors my car is still leaking antifreeze fluid I need to go back a third time but I'm afraid they won't keep their promise and finish getting the leaks taken care of which is frustrating because I had no leaks before I took it to them but they were very nice nice about doing the work to get it right but it's still leaks not as much though but it still have a little bit of a leakage of antifreeze
The customer service that each tech showed was highly satisfying
I was quoted at one price, Dropped my car off and then was called that the price would be double as they ran the wrong install price initially
If the mechanics are checking on why I have an issue, that they check all of my fluids. I did not have my transmission fluid checked and when I checked it myself, there was not enough to even register on the dipstick. They did not tell me that, and that's dangerous.
Hooked me up with a great deal and was in and out!
The whole experience over all was good!
Appointment was at 7:30am, and there were no employees in the store until 7:45. When I checked in, he didn't even mention the late opening.
Explained what was wrong with my car and got in fixed in the same day. Simple, easy and hassle free
For services, the price is good.
Basically everything that I checked prior. The appointment was easy to make, the drop off was easy. The person behind the desk was very friendly. We left the vehicle and he called later mentioned that it would need a tune up due to mileage and give us the price. Picked it up easy and he searched for coupons to help us with the payment.
Labor prices were outrageous. Paid more for labor than the actual parts.
Setting the appointment was fast easy. Service was done on time. Pricing was fair
Problem was hard to diagnose and they never gave up. Highly professional and friendly.
From call to scheduling and service complete nothing but perfect service!
Never had a bad experience at a Midas, but always appreciate how the Midas techs at the Douglas Ace shop go above and beyond to make sure I know what’s going on, what’s due next, how much that may cost, etc. they are lovely to talk with and just great people in general!
Efficient and professional. The associate was knowledgeable and helpful.
Quick, friendly, professional. Did not push the up-sell.
They took care of my problem and my worries like true professionals.
The manager of the store was awesome. He was friendly, professional, and very knowledgeable.Had a great overall experience and definitely will be back in the future.
Loved the service and the communication was excellent.
Everything was done right and in a timely manner
The staff is friendly, funny and easy to talk to.
I heard metal on metal with my rear brakes on the way to work. I called to see if they could fit me in. I only had a 30 min lunch window to drop my vehicle off. They were able to check the problem out and fix it all in the afternoon. They also found another issue with the vehicle that was under warranty from another shop. I appreciated their friendliness and the time they took with me to explain everything.
The employees were very friendly and helpful. It made the experience very enjoyable. I would come back again when we need another oil change :)
Friendly people.m, easy to deal with, convenient, pricing was very fair
Chad Trullinger is amazing and makes any visit worth wile. He has a great crew at this location. You can be confident that whatever the job is, it will be done right the first time.
The associates were very friendly,knowledgeable and accommodating. Everything about this service was excellent!
The wonderful staff and the great technicians
Very quick and friendly service. Able to get my vehicle in quickly.
The manager was very honest and very friendly
It was an oil change that went as planned. Not much to be highly satisfied about.
Was not a long wait for the service.
Quick, friendly staff, and reasonably priced.
I got in and got out in a very timely manner and the staff was very friendly and helpful
Great communication, Priced within the range that was manageable. Fast service. Excellent inspection. Would recommend Midas especially this location to anyone.
The crew and staff were wonderful to talk with while I waited for my oil change. I was able to schedule another appointment while I waited for another vehicle as well.
explained the work I needed done, the vehicle was checked for other issues, such as tire wear and tie rod being loose, issues needing work now were done, those that could wait were detailed on my receipt so they could be addressed later
They diagnosed the issue quickly, gave me an estimate and kept to the estimate. No one tried to upsell me or BS me into additional purchases.
The oil change was within thirty minutes
The cost for the amount of service was astronomical.
I am from Green Bay and needed to get my muffler up. I scheduled online and was called right away the next day. Everyone was amazing helpful and super fast
I had some electrical problems that they fixed at no cost to me. I ended up with an oil change and a fully functional car.
Manager explained the proceduresParts came fastThey shared where we could eat while waiting Clean bathrooms
Everyone was very friendly they explained everything that made complete since instead of going around bout things..i most defiantly will be returning and recommending Midas to anyone thay needs their car serviced. I highly recommend Midas.
The service was excellent and the people were so friendly.. it made my tire change go by pretty fast. That was the best experience I've ever had at any shop ever to be honest.
Each person I communicated with was extremely professional and kind.
Felt so comfortable with Misty and Anthony and Jared !!!! So glad I took my car to Midas and will return as needed. I was taken to bay to see what was wrong and what was going to be done !!! Satisfied with cost !!!
The time your people took to look up information for me and the promptness at getting me an appointment. Really appreciate the checking of everything, brakes etc. even though I was only getting an oil change! Employees were super friendly which I appreciated because I forgot my cell phone and had nothing to do while I waited, so they talked to me.
I like scheduling and dropping off so I can do other things while my cat is being maintenance. This requires trust, which is great when staff are friendly and professional. I also really like getting print outs of all the items checked and their current status so I can reference them when I need to.
ease of making an appointment. free check up on all systems.
Great phone appointment and in person. So very happy to experience two women in the know!
Great service at the douglas location. I previously went to the ingersoll location and they didn’t inform me of any of things that were wrong with my car so I took it to the Douglas location and they were awesome about getting everything squared away for me!
Waited 30 minutes after my appt and never received service. I left. This was after my original appointment was never put in the computer. That Midas has horrible time management skills. Midas well give someone else my business.
They got my in when another company canceled my appointment idk who did my inspection and oil change but the dude was legit and I hope you all pay him an above average wage do not loose him
Customer service was great the two managers was friendly and helpful 👍
Misty the new manager was very professional and courteous.
Was told regular charge was $79.95 charged $95.95
The manager and her new employee were a pleasure to work with excellent customer service.
Friendly and very helpful willing to go the extra mile to please and explain to my wife all the details about what they were doing
the staff is friendly and knowledgeable
Huge discrepancy regarding what repair is actually needed. Another shop doesn't find nearly the same repair concerns on the vehicle, but rather an issue regarding items that should have been addressed with warranty provisions from your store. I don't know that I can trust Midas any longer with our vehicles.
They were amazing. Very friendly people and quick quality service
There was a disconnect with scheduling online, but a phone call straightened it out. The staff was VERY pleasant and is the biggest reason I'd return. I can get an oil change anywhere, but this was the most pleasant experience I've had with a shop. Brandon and Misty were both SUPER nice and worked with me to get my cars (3 of them) serviced. I'll be back.
Making the appointment was easy could get my car in the next day the person on the phone was very nice and helpful
The way you treated my husband a few days later is horrid. The 7/16/2022 crew.from 2pm and beyond should be fired (or at least reprimanded) for him having an appointment at 2pm and at 4pm his car hadn't been touched). This is 100% unacceptable.
The price was really expensive, I wonder how competitive it was but didn't want to bother checking around. I wish you would have had the parts needed for my late model KIA Soul in stock -- had to wait around 75 minutes for those to arrive from two different places. That made my wait for my vehicle longer. Overall, I was there 3.5 hours.You need a television in the waiting area and perhaps a coffee machine or cold bottled water for patients (in the summer months). For these kind of prices, these extra "little touches" are what is expected nowadays.
It was quick and painless and it was nice they pulled the car up by the door when it was done since it was raining.
I've started bringing my vehicles to Midas as it's close to work, they get it done in a timely manner that works for me, and they beat the local dealership on price.
The customer must always be informed of any delays. I should not show up expecting the vehicle to be completed and find that there is yet another delay. Always keep the customer informed of any delays and always make sure you have the correct parts.
Brandon was an exceptionally thorough and delightful manager. He kept me informed of what my car needed, how long it would take, and the price. He was also very good in explaining what my car needed.. He treated me as family!
I really enjoyed this Midas. I had gotten a flat tire and was able to get it to this Midas. When I called they were very helpful and it made me less stressed about my car. Really loved the service.
I was able to discuss how I wanted the repair to progress with alternatives along the way.
I was having problems with my car wanting to start so I drove straight to Midas. My car was taken in as soon as I finished checking in. I also asked for an oil change. Technician could not duplicate my car not starting but did find something major wrong with something under the car and let me know. My oil change was completed and I was very grateful for this service as I did not have an appointment, I just showed up. Thank you all for accommodating me and my needs that day. You are superb!
The gentleman at the front desk explained everything. I was able to see him deal with several customers and was genuine and helpful
Manager very helpful and went the extra mile for me in a pinch
Regional manager Nick was knowledgeable, friendly and explained everything that my vehicle would need to last longer.
I was going out of town and I couldn’t get an appointment with my dealership. I didn’t want to travel without having an oil change. Your company had been recommended by two friends. I called for an appointment and I was able to get it at the day and time that worked to me. I was also impressed as how clean the waiting room was.
Everyone I talked to was very understanding, accommodating, and friendly. I needed something done quickly because I was traveling through the area and they made it happen. I was very glad to have my car fixed in a timely matter so I didn’t have to adjust my travel plans!
I go here regularly and always get good service but this time was even better the store manager Brandon Banks was awesome went over every detail with me even gave tips to help with the upkeep of my car and other useful information regarding my car also very friendly and very professional
I will never give you guys my business ever again. To high priced, unprofessional, communication is horrible, not timely.
Hi. My Midas is locating a replacement piece for my 2007 Jeep Liberty.
Always nice and explains every clearly.
Brandon was very informative and right on with the price. I was in our out in a short time. Also very friendly.
Requested a quote online. Midas called and asked that I bring the vehicle in for an accurate quote. Brought vehicle in and was quoted a price and scheduled. Took off work and brought vehicle in at scheduled time only to be told that the information and price quote I was given was inaccurate and Midas could not perform the work that was quoted. Instead they wanted to replace multiple parts at a much higher price. Complete waste of time.
The attendant was very friendly he explained everything to me and the cost before I even dropped off the car
The tech did not put bk the oil stick in correctly. This caused my epc light to come on and ended up taking it else where to fix the light.
"I had an oil change appointment on 8/28 at 9AM, when I arrived I was advised even though my appointment was on the schedule my oil change would take 1 1/2 - 2 hours to complete by a very rude person working the desk. I noticed that only one car was current"
Scott was great got my truck in right away for new tires and let me know about an issue that was found...great service...highly recommend going there
"I had my Silverado in to Midas, it was making a noise, Scott Johnson took me for a drive in my truck, he figured it out in no time and said that it wasn't anything major, he fixed it. He took me out for another drive, noise was gone, so I told him let'"
"Great place, friendly, recommended by friends "
Always great service and with a smile!
They are knowledgeable and dependable Scott Johnson was great and kept me updated he is courteous and knowledgeable I would recommend this store to my friends and family.
Great Manager great environment and a great bunch of technicians couldn't be more happy with the service thank you
Paid the most I ever have for an oil change but got the best quality work I?ve probably ever had too. Service was flawless as well. I?ll be back.
"These guys will scam you for every penny you have. They?ll tell you what you need and you?ll say ?sure okay? and end up with a $5,000 bill because they don?t tell you the cost they hope you don?t ask. Scammers"
This was my first time at any Midas store and they made a great impression. They explained everything that needed to be done and did it in a few hours time and the prices are great too. Thanks for the help Nick and everyone else. I will be coming back.
"They were able to get me in and out quickly to not delay my road trip, which I really appreciated! They were also honest and made sure I understood the repair that needed to be done. They even recommended I went down the road to the nearest auto parts stor"
"The fellas at Midas rocked. From the initial greeting to the time I drove away they were efficient, courteous and honest. I will be recommending them to friends and family. "
Took my vehicle here for the first time. Talked to a guy named Nick. Definitely knew what he was talking about which helps you put faith in a shop. Will be back.
Friendly people and outstanding service
"I always take my car there and they do excellent work and good customer service. Midas on Douglas in Des Moines, Iowa."
"Flex plate broke again torque converter sounded to be moving back and forth off the line in its seat I am broke Down in the cold walking miles to use a, phone scott Thompson stated he has a 5 star ford mechanic at Ingersoll repair shop should have went the"
As always this service shop is tops. The mechanic is very experienced and the guy who runs the place is sincere. Tells you exactly what is wrong. Whether it needs immediate attention or not and the cost that is involved. NOT every car repair is URGENT. So m it helps. They always did a great job and this time was no exception. Very difficult to find trustworthy mechanics. These guys are God sent.
Great Job I was in and out quick. Service was pleasant I was not disappointed. Will be back.
I was a litttle dissatisfied in how I was treated during the duration of my car being worked on. I also wasn?t happy with the outcome of my brakes because they are starting to squeak an squeal when I slow down. Now I don?t know if that?s supposed to happen
Great service from Midas it was above and beyond!
Driving across the country and my drive shaft started acting up. I told them the problem and they were convinced it was my rear end. They changed my diff fluid and said that might fix it the problem.I took my car to a real garage and turns out the problem
Always great service and friendly
"I'm actually not a bad mechanic myself, had to learn, ask a lot of questions and make some stupid mistakes that have cost me a vehicle or two. These days I'm older, I have a 2 year old little girl who is a very loved chaos generator and I have arthritis in"
The guys that work there are the best. Management tells you what they?re going to do an approximate the cost that to me is worth a lot. I own a 2019 van Midas is the only shop I go to I don?t even take them back to Ford
Yesterday my daughter came in had tires balanced in the process they damaged the tire sensor and is not helping to fix it never had that light come on until this service! Don?t recommend them period manager is an idiot
Love this place nice employees
I'm from out of town and was in need of a oil change..Everyone here was AWESOME!! I will be moving to desmoines soon so will only be taking my car here!!!!
"After getting 4x tires, front shocks & sway bar the Breaks began to feel like they were failing. I thought this was caused by Midas fixing everything listed above & wrote a review depicting this. - I am/was wrong! -Scott, management of the shop, called p"
"I had 4 new tires mounted on the SUV & 8 day later the ABS system is failing & the breaks are no longer stopping the vehicle. $2,000 * spent on Tires, Shocks & a Sway Bar... Now it feels as though i am sliding on a sheet of ice & waiting for the breaks to "
Charged $60 just for inspection too much
I been going to this location for 3 years. The service is good and sometimes they do it for free. My girlfriend and I was having problems with changing battery at home and we took to them and they do it for free for the work.
As a female with 2 daughters driving & a husband that works long hours we have had to rely on a mechanic for car repairs lately. It?s not easy finding a shop that works so hard to have gained our trust & confidence. Scott (the manager) is amazing! Along wi
Great customer service and close location.
Good................................................
Very Nice..............................
"This is my 3rd time to use this shop. Two of the times, including this one, I did not have an appointment as the situation was urgent in nature. Even though I was there a half hour before the shop technically opened, Scott was gracious and took my car in f"
Fast and Friendly! I went in to get a quote for several services that needed to be done including 4 new tires and an alignment on my way home from work and was able to get all of them completed while I waited. They made me feel very comfortable with my cho
Advance and High Quality Service done for long run.
"I've been to this location twice & had great service both times - oil changes were done when I was told they'd be, and pricing is fair. Definitely nice having a go-to where I know I won't be ripped off or have a bad experience."
They were great with the mechanic work and customer service.
Full tune up that was needed.
"The guys have always taken care of me! And that keeps me coming back. I often recommend my Midas to others. Last week I had a noise issue pop up, I got in quick, fixed up and on my way. Thanks again guys!!"
I wrote a complaint about tire rotation issue. (taking advantage of a teenager) In matter of hours Midas contacted me and resolved the issue. Great to see a company take care of the customer with service issues. I will return to Midas in the future.
"My daughter had oil and tire rotation special. When she paid she asked if they rotated tires and they said yes. When she brought it home, I noticed they did not rotate tires. I feel they took advantage of a teenager, lied to her, and didn't do what they "
They were quick to get me in and fast at getting my exhaust repaired! The pricing was very reasonable too! Thank you to the people there for helping us out on such short notice!
Kevin and the guys were awesome! They serviced our car for less than dealer prices and took only a few hours to repair! Plus Kevin was super nice and very informative. We definitely will take our car there again to be serviced. Thank you Kevin!
"Tom and the guys were great! The repair cost less than a competitors estimate and it took less than an hour, not a day as noted on the estimate. I'll be recommending this shop, and I'll be planning my oil changes there. I couldn't have asked for better s"
"Had a problem with the oil change a week prior, so i called them. The manager Tom, was very friendly, respectful, an did everything in his power to make it right. I had a gas leak in my gas line an tom fixed it for FREE!!! best customer service i have had "
"I went there for an oil change, they were very friendly an told me about my radiator......BUT...tried charging triple to fix it. An to top it off ONE WEEK LATER..... now my car is SMOKING from the oil area..... And leaking!!! keep in mind it was NOT leaki"
"I went there for an oil change, they were very friendly an told me about my radiator......BUT...tried charging triple to fix it. An to top it off ONE WEEK LATER..... now my car is SMOKING from the oil area..... And leaking!!! keep in mind it was NOT leaki"
"I went in to get a full oil change service and asked for Mobil One oil knowing it is a little more expensive than other oil but I've never paid more than *50 for a complete oil change*change oil, filter etc* using Mobil One. So I put my faith in Midas to d"
