Because they were very helpful and provided professional information and willing to help if there were other problems.
Communication from the team was very good.
Easy to schedule and got an appointment the next day. Explained well what needed to be done. Very quick and efficient.
I came a little early and the staff communicated their appreciation. The staff were friendly and communicated the service and fee clearly. The appointment went by fast and the lobby was very clean.
The team was absolutely great and was able to alleviate my anxiety with bringing the car in for all the maintenance that it needed! Travis Legrand was awesome!
I have a fleet vehicle and the manager was great about explaining the process to me. He was highly communicative and effective, and everything was done efficiently and completed in a timely manner. I appreciate his help!
It was just great overall, when we got there initially it was just us and one other customer. we got checked in fast and were out in less than an hour! Fastest I’ve been in & out of a place!
My appointment was easy to schedule and I was able to get in at a good time. The price seems very reasonable and the staff was super friendly.
I was in town for a vacation and my muffler fell off on the way. I stopped in and they told me the issue and they were not able to fix it before o left but suggested an alternative. I was impressed with the kindness and honesty of the service. Thank you for being amazing in my time of need.
Chris was extremely thorough in explaining what was wrong with my car as well as detailing the prices of everything. He also gave me a quote on other stuff that needed to be repaired other than what I came in for.
I thought the oil change was quite expensive compared to other places I could have gone. I had seen on the website that an oil change was $29.99 and after I got done checking in it was priced over $100. I received good service, but won't be coming back due to high price for an oil change.
Went in thinking my alternator was the issue with my car’s noise and smell coming from under the hood. When I arrived to get it checked out I was told nothing was wrong with the alternator, even though I pressed that it was the issue multiple times. Was sold a new battery and air filters instead, and my car continued to have the previous problems when I left. The issue was not resolved, and the next day I went to advance auto parts and got an alternator test done, since Midas did nothing to test the alternator. Turns out my alternator was not good, as I suspected when I went in to Midas. I bought a new alternator from Midas, what I actually needed instead of the battery and air filter I was sold from Midas due to the lack of thoroughness on the inspection of my engine bay. I’m not sure if the guy didn’t believe me that it was the alternator, was lazy to check it, or was just pressed on time but I ended up spending $300 that I didn’t need to spend.
The crew and the store manager were polite and knowledgeable.
The technician physically showed me the problem with my brakes, which was actually very reassuring. As a single woman, it’s hard to leave my car in mechanics hands as I have been scammed before.
I was extremely pleased/happy with the interaction with the staff. They all knew what they were doing and were excellent in explaining what was wrong and what needed to be done to resolve my cars issues.
I had my car towed to Midas around 1 pm and the problem was immediately diagnosed. They called to explain the process to me before the diagnostic tests, after the diagnostic tests, and after the repairs were complete. I picked up my car around 4 pm. They were so kind and I so appreciated the help!!!!
I've been coming to Midas for years to get my oil changed. They are always great about letting me know if there is anything else going on with my car. Travis and James were both awesome to talk to and deal with.
Went in for a problem and turned out to be something else, staff was very helpful in explaining the problem and a path forward.
The staff are always friendly and very nice! Always helpful and give great service. Very well spoken when explaining mechanical problems with a vehicle.
I just wanted an oil change in the person kept pressuring me into buying more and more stuff even though I didn’t need it. It would be nice if they didn’t pressure so much especially with being in college student. It feels like they are trying to target us.
The sales pitch and pushiness was too much. Three of us there and 2 of us had ticking time bombs and the other shouldn't drive their car because it was a death trap. Then after I declined the first 2 services was told I needed 2 other items immediately. This is all after I said I had a funeral to go to and didn't have the time or money to do extra things. Instead of condolences or backing off, the trip to the funeral was used as a way to try to talk me into more things. And it was so much pressure to everyone who walked in the door.
The device here was unbelievably quick and kind. The staff here is willing to show you and tell you exactly what is wrong and going on with your vehicle anytime that something would show up.
I was talked to like a person, they showed me respect and told me everything I need to have done with my car for future reference..
Assistant manager, who is very nice and respectful, was trying to tell me I needed new tires and alignment. Tires are a year old, as is most recent alignment without much hard driving. Plenty of tread left on the tires, probably 30-40,000 miles. The manager is far more honest about what really needs attention on the vehicle.
The sale price on the site was not accepted for my service. I got a coupon and it was still $20 more expensive than my usual place. I was told ALL the things I needed and was pressured to buy / do them. But I feel it was not necessary… as a female I was taken advantage of.
Did what was promised, professionally and correctly. Was honest which was most important.
Communication and explanation of what was going on and what I potentially needed and why. The wait was not very long either and the staff was super helpful and friendly.
I forgot that I Needed and promised rebate was not in paperwork. They left a battery tester in my car that I returned and was not thanked.
Terrible, wouldn’t recommend and most definitely would sue if you ever went there for any type of vehicle problems. Made false vehicle problems to milk money out of me.
I came in the day before Thanksgiving, before I was about to drive 300 miles and I had a decent amount of work to get done with little notice and the crew was able to everything completed in a timely manner. I also greatly appreciated the military discount, THANK YOU
Needed tires for my work truck. Called in made an appointment. Got an estimate for all the work and three different tires.Made the appointment for Wednesday. Dropped the car off on Tuesday night and James called me at dinner Tuesday night to tell me I could pick it up.
Great service and very professional! I appreciated scheduling online and the communication after I arrived. The work was completed and the staff were friendly and helpful! Thank you!
They didn’t try to oversell. I thought I needed brakes & they said “no”. I really appreciated that.
Everyone was super friendly and I really liked how I was able to get an appointment fairly quickly. Also, the service did not take too long and everything was detailed in the summary nicely.
Travis and Chris operate a very smooth pleasing ship of automotive expertise and ideal extraordinary service! It's a joy to witness how their team of fine techs join them in analyzing and fixing your vehicle! Communication is the prevailing watch word with pricing and repair concerns! You get the feeling they are on your side in ensuring your car is road worthy. They even offer a priority list of maintenance concerns if you want to spread them out in two visits to suit you! What remarkable and memorable service to keep me as a very satisfied customer for sure! Thank you each and all!
Quick, easy, professional.
It was very easy to schedule and appointment, and the associates were very friendly upon arrival. They explained everything taking place with my car in great detail and answered all of my questions.
Happy with the call to confirm scheduling.Great update for vehicle drop off.Happy with call for completion on work.Informed of condition and any areas of corniced without excessive discussion.
If you are going to advertise about thanking people for their service, you should thank them on all the services you provide. I was told you only do the discount on the brake work and not the oil change. When I told you I wanted my tires rotated you told me you know best and if you dont think they should be rotated you won't do it. The friendliness of the sales manager can be vastly improved.
It was the fastest car repair I think I have ever had. They were quick and thorough. Other shops had weeks to months for a wait, but I was able to get in within minutes of calling to schedule an appointment!
Staff is very friendly informative
Easy, did good work, fair price
The associate was friendly and thorough in the examination.
I have been going to that location every since they first opened. I have always gotten 100% great customer service.
I like that there's a report given on items that are suggested or are coming close to needing replaced. My oil change was done faster than what I was told so that was great!
Customer service was great! I had a random bolt snap on my car and the staff was willing to inspect the bottom of the car to confirm it wasn’t serious
Tanner, Chris, & Cole were all very knowledgeable and helpful.
The guy running the front and servicing my car was just super helpful and informative.
It was so easy to drop my car off and for them to explain what they were doing to my car! They were super transparent and very kind!
The front desk staff was very knowledgeable and very helpful in allaying my fears.
The associates were very helpful and friendly. Got in same day for an oil change we desperately needed. Knowledgeable staff.
Haven't I been specific enuf already?!?!
The staff at Midas was so friendly and kind and were incredible at communicating what stage they were at when looking at our vehicle. This is one of the first auto shops that I have felt completely comfortable asking detailed questions about my vehicle knowing that the staff will explain everything in a way that is understandable for someone who doesn't know a lot about cars! We will definitely be back to visit this location for our auto care needs!
I found the center console completely flung open and it seemed that my stuff had been jostled around, so please ensure that your employees don’t go through private property.
My mom sent me there she's been dealing with you since high-school she's 58 you do the math lol thank you so much
They were very friendly, very helpful and didn’t want to charge me for anything they weren’t confident would fix the problem. Very helpful with my questions and even helped me contact other places to try and alleviate this issue.
Allow me to use my valid coupon that I've used at other Midas locations in the past for a full synthetic change and don't claim "by law" that I'm required to get the most expensive oil change. The pettiness from other employees that was clearly rehearsed was not required.
The cost ended up higher than I thought it would be.
Scheduled for 2pm got there almost an hour early and they got me right in. Was done in a very timely manner and checked tires and all.
i had a oil change and fuel cleaner done.it seems to me that 115.00 is a lot of money for a oil change.
My warranty was still valid and they didn't do anything to fix the problem. They were very mad about me even being there. They treated me like someone who didn't know anything about my vehicle. They were suppose to show me the front brakes and rotors and they didn't. They just told me they were fine so they weren't replacing them. It's so apparent that it's the front brakes and rotors and they did not want to do the warranty work. They just said you need the back ones fixed so here's how much and sent me on my way. Very dissatisfied. I will never go to that midas branch ever again. i can't drive my vehicle at all. Hope you fix them!! Good Luck!!
To expensive for them not do finish the job
I paid 1,499.37 dollars for brakes and wheen alignment, and left Side Control Arm, after getting my vehicle back, it wasn't aligned, the brakes don't stop quickly it had very loud screeching noise casue the they didn't finish the job I paid for!!! And was told they couldn't get me back in until a week later
The workers, especially the front desk person, were very scammy and kept trying to get us to add unnecessary services. even took out my clean engine filter and told me I needed to replace it since they removed it costing me an extra $30 on top of an already expensive oil change. The price was too high as well. I can go elsewhere and spend $70 on an oil change, not over $100
I was wary of going to Midas, bigger chains tend to talk down to me because I’m a woman. These guys were great and they really cared about my safety. I even talked to them about purchasing a new car and which ones I should avoid. I would go here again and again.
Quickly serviced without an appointment & reasonably priced
Staff was very friendly, helpful and knowledgeable. This was my first time at Midas…and I will be getting all of my auto work done at Midas in Iowa City since I became a widow.
Managers seemed to try hard to solve problems and seemed very honest.
Travis was very friendly and thorough in explaining services and prices. Service was fast and within the time estimated. Highly recommend Midas of Iowa City!
Great service, I just love that they pull your vehicle up to the door when they finish 😊 chris was great
The visit covered a requirement I had at the time. They made it work to get my vehicle in and serviced. They didn't have to do it, yet they did.
They were able to get me in the same day, explain how to maintain my car, and showed me a future repair underneath my car while it was lifted!
Employees were very informative, helpful and kind. They made sure I had a full understanding of what I was paying and any additional work my car might need. Have already recommended this location to others and will continue to do so!
I have been coming to the Iowa City, Midas, every since they opened.
Quick service, clear communication and affordable prices made the experience very easy and low stress. Scheduled online and didn’t hear from them until afternoon of the following day - which wasn’t a huge issue cause they got me in same time anyway.
The workers were very nice, efficient with time, and communicated very well.
Courteous, friendly, very clean (even the restroom) and reasonably priced I felt they actually cared if I would come back!
I couldn’t have had a better customer service experience. Ron was great. My only issue was my dad said I overpaid by around $300. The service was top tier, the price was the only issue.
The person working there was very knowledgeable, kind, and took the time to explain pricing and possible work needed to me.
I was fit in the same day that I called for an oil change! The staff was very friendly and my oil change was done quickly!
Great service and excellent customer service!!
The men were so nice they explained every in a way I could understand and even showed me what was mess up on my car
Stopped without appointment had a mechanical issue staff took good care of me
I didn't have to have an appointment and once work began I didn't have to wait very long for the work to be completed.
Midas was able to get me in on short notice to diagnose and then fix a tire that was going flat. I was taking the car on a trip the next day so it was imperative to get the tire repaired. They got me going again for a more than a reasonable cost. I was very relieved!
Great customer service. Especially from Paul.
They was able to fit my oil change in between the other jobs.
Communicate prices better. Parts were ridiculously expensive compared to what I could find after the fact. Pre-set Labor cost was extravagant, car was only in the shop for 30 minutes-paid $250.
Trying to sell other services.
They were able to fit me in at the last minute and get my side view mirror replaced before a busy holiday. Job was well done and the staff was friendly!
My car died on the interstate, I was able to get it into the location to diagnose the issue and even thought the team wasn't able to make the fix I was highly satisfied with the information I received.
Everyone was super friendly, the service was great, and everything was explained to me in ways that were easy to understand.
I believe the paying customer should be able to chose if they want to use synthetic oil or regular oil when they are getting the oil changed. Some people cannot afford the price jump when their vehicle holds 8+ quarts. Let the customer chose and note that the customer declined synthetic oil.
Incredibly overpriced, and tried to upsell on anything possible.
Every time I bring my car to Midas for a simple service, when I return, there is always something astronomically wrong with my car estimated at well over $1,000. I’m happy to bring my car to Midas, but not when it seems all they want to do is find more issues and reasons to take more money. The last time I had taken my car here they had given me an estimate of over $1,500 for an issue that I was able to fix myself for about $50. When I picked my car up again after this most recent oil change & there was another $1,500 issue, I start to wonder if Midas actually has my vehicles best interest in mind or if they just have dollar signs in mind. Staff was friendly enough, but I will not be bringing my vehicle back.
I needee 2 tires that they said would be 564 dollars. Since then i have found out i could have gotten both tires for around 325. I think there should be a place you all work for a better buy.
It took a couple of days before my appointment was confirmed. When I arrived, I waited five minutes before an employee came to the front desk. The work was started 15 minutes after the appointment was scheduled. I was given a very high estimate for work that needed to be done but without explanation of why the quote was so high. As I was waiting, it seemed other customers experience the same kind of service (or lack of). When you give a customer a very high estimate (like over a thousand dollars) there needs to be a breakdown of why it's so high (e.g. parts, labor).
There won't be a next time
The employee that was working in the waiting area when my van was towed in, took the time to communicate with my sons on the phone all the problems they found. He called my warranty insurance and explained what they found. He explained the difference between the credit card and loan paperwork to help me cover the cost that wasn’t covered by my insurance. Overall I will come back to this Midas when I need repairs on my vehicles even though I live in Davenport, IA and not in Iowa City, IA.
I have several choices for oil change in this area, but I had never tried Midas before, and thought you looked and sounded reputable. Very short walk for dropping off and picking up. Paul was very helpful on the phone and in person, and encouraged me to schedule the apt while the most qualified person was working. I was happy I could be accommodated on such short notice
I was expecting an unforeseen issue that would increase the cost of my estimated service but it turned out everything was just as they quoted and now my wife is quite happy with the service they provided at the time of service. If she is happy, I’m delighted!!! I actually thought the tech was going to announce major repair but checked everything out and made everything better than great! Thank you Midas.
Employees very friendly and knowledgeable
The manager was friendly and got me going as fast as possible. I appreciated his clear detail on the packages.
The employees were very friendly, informative, and good at keeping me updated about my cars status.
Just ended up paying more than I expected to pay for the service.
Call people back when they made an appointment online in a timely manner. Especially if they had appointments soon after.
The guys are always friendly and seem to be knowledgeable about their craft.
Very nice job working with Ty to keep me in the loop as far as knowing what was being done to get my vehicle back to me in a timely fashion
Don't over charge for a simple job. And don't mark everything up by 80 to 100 dollars.
Clear and concise communication of what’s going on. Don’t try to confuse me and tell me that my tires don’t match my rims and that’s why it’s taking so long, as if it’s MY fault? I also would like to say that my car has been acting very strangely since it was serviced, although, I’m pretty sure that may be a coincidence. Associate was also EXTREMELY RUDE. He acted like he didn’t want me to be there, and was honestly really petty. I arrived at 1PM to check on my car (it was supposed to have been done at 1), and it was still on the lift, with no tires. It took them until 3:50PM to get it finished. Very unhappy.
Great service at a great price. Completed oil change quickly.
Provide realistic, honest part prices and not overly inflated prices for profit.
Great people and workers. Clearly understanding and allowing to help in all possible ways! Showed me kindness and also we’re hard working!
Very efficient and productive. They treated me kindly and did nice work on my car.
The price for my oil change was very expensive.
Was informed of needed repairs
perform the service, that is why I went to MidassMidasrvice, that is why I went to Midascuate, d assumingly via suction. The bleeder valves were untoched (still dirty) and reservoir was refilled. The brakes lines were not flushed. I was charged $100. for a $8 fluid replacement. Verified by my mechanic for 11 years. P.s. he does not perform the service, that is why I went to Midas
"I have come to this Midas location a few times for oil changes and they are always friendly, knowledgeable and extremely helpful. "
Deceptive coupons! Deceptive Midas representatives! Very unhappy customer!
"Every since I took my car to go get oil changed, I have never wanted to go anywhere else everyone is professional and it?s affordable. "
My sister got her oil changed and it was very fast. We are very satisfied.
Service was great and done efficiently - very quick and easy to pick up my car.
"Got an oil change today, very professional crew!"
Nice people and very good customer service.
"I am the owner (Tiffany Wade) of the Ford Mustang, and my son Kalil brought the car in for brakes and sensors. When my son picked up the vehicle, he stated his exhaust was extremely loud and he could smell gas after your service. I am not sure if my son ha"
"My son's car had a flat tire and he was having trouble getting one of the lug nuts off. Called early Saturday AM and spoke to Marc, shop manager. He said to bring car in and they would get to it ASAP and gave me an estimate, great price, right on the spo"
The guys there were cool. The manager was a genuine guy. I would definitely be back.
Went in there awhile back and they treated me with their golden touch of theirs! Walked me through the steps of the repair and even went out of their way to hook me up with some coupons!-Jake
"Came here with a flat once, they got me in and out in under an hour with a brand new tire."
"I went to Midas to get my battery and alternator checked because the night before I had to jump start my Acura. They checked out my car and said My alternator was in great condition, That my battery was bad and need to be replaced. I got my battery replace"
I received the Midas Touch. I am so appreciative of all the guys that work at the Iowa City Facility. When I Tell You Those Guys Rock! They Rock!!!!!! A Big Appreciation goes out to Mark. He really came through for me as far as price goes. I Will Not Be Ta
I went on Thursday to get my oil changed and car maintenance for my daily commute to work 35mins away. I was happy with the oil change after I got my car back. Unfortunately I saw that they didn?t bother checking why my tire pressure light was on constantl
"You guys scheduled my car as expected, diagnosed the problem, and solved the problem with likely the cheapest option. Thank you. At my last visit, the manager was very helpful and got me in asap without an appointment for a small but important issue. He wa"
"I sent my daughter to Midas (Iowa City) for an oil change hoping for honest, fair service since I am 550 miles away from her while she is in college. They told her the axel needed to be replaced and gave her an estimate which I thought was very high. I m"
"Went in for an oil change, was told I needed new struts, shocks, brakes...over $2000 of work on a 2018 car. Had it checked out elsewhere, absolutely no work needed. I've been going to Iowa City store for 10 years, management/work has gone down hill. "
Lucas was great. Got my vehicle tuned up and back on the road quick. Great service.
"I have been coming to Midas for years and they always go above and beyond. Lucas helped nome today, and was super kind and knowledgeable! will be coming back"
I just found the best place to go for my car very friendly and informative. They told us what we needed to fix now and what could wait and they were very helpful. I drive clear across town to get to them. My husband went first to them and now I will too. W
Marc and crew are extremely knowledgeable and professional. Helped me make an informed decision on what to do with an older SUV that had a catalytic converter give out and gave suggestions on a the possibility of purchasing a newer SUV.
Very friendly and helpful. They don't pressure you into buying extra services and are willing to give you the best deal they can. Very pleased with their work, kindness and professionalism. Thank you.
"Incredibly helpful staff, get you in and out super quick. They really know their stuff, thank you guys!"
I am still amazed at the level of service Marc gave me and my family. We knew we were needing repairs but they made us feel like we belonged there frrom the very beginning. Most shops have a bad name and give you a terrible feeling when you walk in. But Ma
"Great team of professionals that go above and beyond, to ensure the best customer service experience. The Midas team has been very transparent and reliable in my experience with them."
"My son and daughter-in-law we're headed back home from Montana oh, they had bought a very old car that was running awful. I told them they needed to get an oil change. By the grace of God they came to your establishment where they were taken care of by Luc"
very pleased with the work that was done.
"I have taken, many cars, and truck to midas to get fixed over a span of 5 years. Every time i get repairs done, the iowa city midas team knows where to get parts needed, or will tell the customer the estimated time parts will arrive, if the repairs needed"
Great service, quick response.
Midas has taken care of our 2000 Mountaineer as long as we've owned it. Approx 17 years and counting. Good care and advice on what is important.
The staff is alwats friendly and helpful and I trust the work they do
"Had the alternator go out on my newly purchased used car, stranding me in Iowa City. The manager Keaton and his crew not only provided me with exceptional service, but treated me so very kindly. Truly helped me in way possible! I want to tell everyone abou"
"I was so pleased with my trip to Midas in Iowa city today, all the mechanics I talked to were so nice and I felt like I could really trust all the information Keaton gave to me today! Great customer service, he was lovely!"
"Took my vehicle in for tires and an oil change, bender brought the wrong tires and it was not noticed before I came and spent 4 hrs waiting for the right ones to get there. Then 2 days later a control arm broke (not highly visible) and had to get it towed,"
Fast and easy to schedule
"Have had several items handled and these folks are always helpful, efficient and friendly"
Friendly stuff, great priceThanks at all
"I use Midas Iowa city for most of my cars' service and repairs they are always friendly and Sincere ,Always doing great Job with my different Makes cars .Very honest and Reasonable prices .Thanks For Jay .Keaton ,Eric and Dave and all team ,I mean Best Tea"
Excellent service with speedy diagnosis. They were able to order parts and install quickly with minimal waiting time.Will definitely recommend and use them again!
Excellent service with speedy diagnosis. They were able to order parts easily for this --older-- car and install quickly despite difficulty with 28yr old boltsWill definitely recommend and use them again!
"Always great service, prompt, and courteous."
"Stopped in town from Oklahoma to visit my wife, and she had been talking about how good of a job Jay and this Midas had done. I needed to get my car's oil changed and window wipers fixed. My wife had talked about how honest Jay was and how it felt very g"
My son is at U of Iowa. He was driving back to Iowa City from Canada when his muffler had issues. I checked the web and it rated this Midas Shop very High. I told my son after I had called late Thursday and talked to Keaton. Then my son booked with the man
" Although I am a customer of Midas Iowa city for many years ,I noticed that there is great improvement in their care and services during the last couple of years probably with the new manager . Jay Kunasek and his team were outstanding .Excellent care an"
Hands down the best shop in Iowa city. Very knowledgeable and friendly staff. Been treated right every time. I?ve been very satisfied after every visit. Highly recommended Midas of Iowa City
Five stars is enuf! Thank you Jay & crew!
Midas recommended that I NOT spend money on some unneeded services.
Excellent service. Thank you.
I was offered a good deal and they always do a great job!
I scheduled an appointment 1 week out in order to get an oil change and a tire rotation after seeing a commercial advertising $29.99 oil change and tire rotation. I arrived at my appointment 5 min early and waited for 20 min for assistance. Once seen I w
"I needed my oil changed before traveling for the holidays. It was nasty weather and they were swamped, but they fit me in plus changed my front headlight in a way that saved time and thus some money. Great service, especially right before a long holiday w"
The service representatives were very professional, worked efficiently and their time estimate was spot on.
I always appreciate your service. Thank you!
When i finally was able to get in they didn't even want to work on my car. i usually go to midas in des moines and they are all great and happy to do any service and try to save you money when they can. i come to the midas in iowa city and they all unorgan
"My husband and I got in an accident late one evening and were able to get our car in first thing the next morning. Being on a roadtrip, it was quite frustrating being in an accident but were extremely grateful for how quick we got in and were taken care of"
Good service fast service
I took my niece's car in to have it inspected and to get an estimate. Ken Caskey was the person that helped me and he was wonderful!! I highly recommend Midas in Iowa City to anyone looking for great service!
"Customer service done just right. Friendly, helpful and trustworthy. Great team leadership. Will return and recommend this location. Take care of these employees, they make the location excellent."
Ken was great******** He really took the time to explain to me what needed to be done and how much it would cost. I sent the car in for an alternator but learned that the transmission needed work also. The only problem with that was I'm new to Iowa and
