Everything was explained as to what service needed to be completed, and estimates for the cost was provided for my review before approval to do the work. The customer service people and the workers in the service bay were friendly and answered any questions I had. I will likely return for future needs.
It was a little expensive
Fast very kind and excellent work
The person up front was extremely nice and talked me through everything as I didn’t know much. It was a very clean store and the wait time was short
Always friendly and honest !
Andrew is great at communicating. I never had a question about what was happening, what to expect, or what was next. He makes it easy to trust my vehicle with that location, and as long as he is there this will be my shop of choice. I can't recommend him highly enough- but I will try.
They need to communicate better with customers. To much fast talk and a lot of pressure.
The staff was incredibly helpful and accommodating! They could not have done more to make this a pleasant experience.
Everything went smoothly!!
ANDREW AND JULIE WERE VERY EASY TO WORK WITH. CLEAR COMMUNICATION OF WHAT WE COULD EXPECT AND EXCEEDED EXPECTATIONS IN TIME AND PRICE
Worked with me on my schedule at work , when I had to reschedule they were understanding and worked with me, and was treated very kindly,
Very helpful and quick service
El servicio fue muy bueno y me entregaron mi vehículo muy rápido cuando creí que tendría que dejarlo varios días pero no solo se tardaron un par de horas
Knowledgeable, explained everything. Friendly
Got me in right away for new tires, did what they said they would do. Very satisfied
friendly staff, with good service in timely manner
Midas has been my service provider for several years. The team is friendly, knowledgeable, professional...everything one wants! Two of the mechanics I have known personally for several years; I trust them completely with our cars.
Bill Gansemer is courteous, friendly, professional and knowledgeable and his service crew is likewise. I've always trusted my vehicles to him and never been disappointed.
EXCELLENT FRIENDLY & PROFESSIONAL SERVICE, ALWAYS!
Bill was professional, friendly and knowledgeable. He made the service spectacular.
Cost is becoming an issue. I will be shopping for quality service with a lower price.
The personnel and the service are both the main reasons I keep coming back to this location. I have never had a reason to be disappointed here!
Bill took the time to explain what needed to be done. When I returned, he went over why it was necessary to do an alignment.
It took the team of a half dozen mechanics close to two hours to change oil and to unmount and mount two new tires. As someone who has worked in this field before, that is a extremely long wait time.
Bill makes it super easy to schedule service and it is very convenient for me to drop off and pick up due to location. All of the people who work there are great
Very friendly and through. Explained the service and the bill. Stand by their service
They got me in at a convenient time, performed the work to my satisfaction and the charge was reasonable.
Been going there 20+ years at least. Bill is thorough, friendly, honest. Never any complaints.
$130 for 30 minutes work seemed pretty steep.
I've been to this location many of times, and always receive great service.
Excellent service, will never go anywhere else.
Nice people friendly help
I love the convenience of this location and everyone on staff is great!
Overall, the process was simple, easy, effective for the cost, there were no attempts at upselling other services or processes for me, and I was in and out in 30 minutes.
I get in without any problemthem.s. The service is explained well. I just trust
The gentlemen servicing my car were attentive and respectful. They explained everything and gave me options. I couldn't be more pleased.
Always have been satisfied with Bill and his crew. Great work!!
I took my van in since my light went on saying I had lost pressure in a tire. When Bill Gensmer (owner) checked all my tires he found a bolt stuck in my front tire. We made an appointment for 8 am the next day to either fix the leak or give me a new tire. Bill made the appointment for me and I drove home all reassured.
I have dealt with Bill since he purchased the Midas franchise (25 + yrs). Bill and staff are very accommodating, nice and knowledgeable. They explain what's wrong and shows the part replaced.
The staff are so professional and explain everything in full. Would recommend family and friends to your business.
The price was right and the new all terrain cooper at3 looks great on my Ram! I was also very happy that the tech pointed out that my lugs were bad and got them replaced along with my tires. I'll definitely be a returning customer.
I only worked with Bill but he was AMAZING - very friendly, took the time to really explain what was needed with detail. He even researched why my computer was throwing the code with other repair teams and identified my tires being an issue. Easy drop off and pick up, was surprised they could check it out AND service it in the same date. AND they threw in an oil change - just because it was due, with no charge. VERY grateful!
Bill (the owner) is just the greatest! He is so friendly, welcoming, and knowledgeable.
Owner was friendly and explained things thoroughly
I called into Bill to see if I could get in for an oil change. I needed to go out of town and my check oil light was on. They rushed me in and did a GREAT JOG!!!
Bill and the Mason City crew are the best. Have been going to Midas for years and NEVER disappointed.
One of the best places I've been to for a oil change very friendly and quick I left to run errands and not even 20 mins later they called and my car was done very excellent severice will be going to nowhere but midas from now on very satisfied customer
Provides good value for my time and service work they do.
Bill and gang always makes a person feel like he/she is important. They are always professional and they know what they are doing.
We normally take our vehicle back to the dealer in Rochester for oil change, maintenance, etc. Thought we would try local ti save time and possibly money. Our last oil change at the dealership was $87, this one was $188. No savings there.
Friendly and welcoming check in. Quick and efficient turn around.
My oil change was quick and the front was so nice and friendly
Bill and and staff are trustworthy and so friendly
Bill and his technicians were very helpful in diagnosing our issue and kept our repair at an affordable cost. Will definitely come back. The service was excellent and prompt.
Put your prices on the website so people know what o expect. I will never go back for an oil change. $106 dollars is double anywhere else.
It feels old school and yet high tech.And if they don’t know something they tell you.Excellent on communication.
Scheduling was easy. The person who checked in my car was very friendly and helpful. I anticipated it taking a lot longer than it did - they were very prompt. It was in for just an oil change, and they didn't try to sell (push) anything else on me.
All the staff are incredibly kind, honest, and trustworthy. I will never trust my vehicles with anyone else. They don't pressure me to get anything extra and they always, Always are more than willing to explain things to me.
Not pushy, very thorough and explained very well. Even showed a video.
I did an oil change for $56 but had to come home and check my own antifreeze which was below the minimum line. How was that a full service.
Always straightforward advice. Friendly staff. Honest. Professional.
The forthright manner everything was explained. Didn't "talk down" to me. Courteous manner manifest by the Manager AND the Technicians. Work completed in a timely fashion. "Listened" to all my concerns. Thank You, Bill & Team!
My MIDAS guys know how to keep my 21 yr old car in good running condition for me every time I check in. They are friendly & helpfull in describing to me what work will need to be done. Thankful they are here in Mason City, IA!
Bill and his team always provide great service and explain everything very well. They are knowledgeable and trustworthy.
They listen to you and explain in simple language what is wrong with the car.
Always friendly, fast, efficient, and welcoming.
How quickly I got this done.
I was very satisfied with the service performed.
Bill is a great communicator and always works to make sure I am satisfied.
I've trusted my local Midas with my vehicles for years and have always and consistently been impressed with their exceptional communication, care of my vehicles and fast turn around. I recommend them to everyone and trust them with the care of my vehicle every time.
Bill and his staff are all very knowledgeable. We can’t say enough good things about them!! Bill is great at explaining what is going on with our vehicle!! Thank you so much!!!
If it weren't for Bill or Jacob,I'd probly go elsewhere.When I show up,they know me and very promt on getting me taken care of..Excellent communicating skills...
Great service, I needed an oil change on an older vehicle. They were able to schedule my visit within an hour of me calling. Everything was fast and the staff very polite. Waiting room was clean and neat.
I went in to do a vacation check on my FJ and the technician found a front wheel bearing out. Not what I was wanting to hear but so thankful it was found. No added cost of an accident or serious injury to others.
The owner and all of his employees are highly professional and very knowledgeable when it comes to everything related to maintaining and fixing my vehicles. I highly trust them to get the job done right.
Oil change was done in a timely manner and I didn't have to wait very long to be on my way.
Bill actually came to my home with a mechanic and picked up my vehicle. Once they diagnose the issue they prolly replaced the battery, and called me to tell it it was under warranty and being returned. There is still another issue with they do not have the equipment to resolve. They recommended another local shop and mechanic by name, and have an appointment to take the vehicle there.
manager goes above and beyond to make sure I am satisfied with the aervice provided. Employees are very knowledgeable is the work being performed
Bill listens to find out what is needed for the car and then explains what was done in plain terms. He is always pleasant. Service was very fast, in the time quoted to me.
Friendly service , easy location, you can go into shop an watch the mechanic if you want to .
friendly, efficient, easy scheduling, willing to accommodate customers
The crew at the Mason City, IA, Midas are always very kind, honest, and quick. They're not pushy or make you feel pressured in any way to have work done on your vehicle that isn't necessary. I will be a loyal customer to them and I always recommend anyone who needs to have work done on their vehicle to go to them.
I needed my brake pads and rotors replaced. They got me in immediately and was really nice about it. Didn't seemed irritated as if they wete very busy and ugh another person needs help! They were able to get me in earlier than the time alloted. Just overall very customer friendly!
"It was fast and great, but didn?t tell me when the next time to change it (to be on the safe side)"
As always Bill and his crew gave us excellent service on our recent oil change.
"Bill, and his team does make you feel like the old Mechnic shop. I brought my cars for service reasonable prices and outstanding service. Thank you bill and his team! I do not like to write reviews but he deserves one,"
The Team at Mason City Midas is awesome! Very transparent about the work they are to perform and future work that will be needed. They gave me information on the products they use to repair brake lines including detailed photos of the problem areas on my 2
"As alway, great place for all you auto needs!"
The front desk was super friendly and so was the people fixing the cars simple whole in the tire but our budget was 50 dollars JACOB WAS EXTREMELY GREAT I WOULD DEFINITELY COME BACK AMD UNDERSTANDING
"We had a break line fail while on a trip from Mobile Alabama to see family in Mason City. After several calls looking for someone to do a fast repair so we could continue traveling on a tight time line, the crew at Midas Mason city said come now and we w"
We were in town for a memorial service and just left to go visit other family in Kansas then home to Alabama. It was a Sunday and we were 30 miles away and blew a brake line we made It back to Mason City.First thing Monday morning you guys took care of us.
I'm always very well taken care of by Bill and his crew they are extremely professional and very friendly. They bend over backwards to help
Bill and his crew were great....Very friendly and knowledgeable
"I've always had a mechanic in the family so I've only gone to a shop a handful of times. Midas was all around amazing. Efficient, quick, knowledgeable and never any pressure. Bill was very friendly and put me at ease from the moment I walked in. My mechani"
l knew I was due for an oil change. I wanted to go on a long trip and needed my car serviced right away. I called Bill and he got me right in. Oil change took less than 20 minutes. Service tech pointed out tire wear and the need for a new battery in the fu
My car was making a strange noise and Bill got it in right away and test drove it. He had his guys replace the back brakes and test drove it again. The noise stopped. They also found some other potential problems underneath the car that they showed me. The
" Midas did a great job for my car. I needed new shocks and struts but Midas took an extra step and checked my brakes and so at the same time I got new brakes and also they showed me I needed two new tires. It drives like a new car again! Thank you, "
Went online made a appointment and within 10 mins I received a call say they could get my truck in earlier. They got it in fast and done fast great service as always.
"Our family was on vacation and stopped in Mason City, IA overnight. We had just had an oil change at Midas back home in Indiana before our trip. When we got up second day of vacation we noticed a major oil leak coming from our vehicle. We looked up local M"
You guys did an excellent job on my brakes and I will be going back to your shop
I called and got in the next day. The repair was done in a short amount of time and correctly. The price was very reasonable. I was very happy with the customer service and even a follow up text a few days later to be sure I was happy. I will be sure to re
"Always get great service. Fast, friendly, and very helpful."
" Ran over something yesterday on I-35 blew 2 tires, had to sit on I-35 for 4 hours waiting for a tow. The only good thing was the guys at Midas in Mason City very kind and professional thank you so much"
The guys were very personable they interacted with me and explained well .I do however feel that the charge for the job was slightly higher than the job reflected by about 25 percent. However they did a good job so.
thank you for the quick service!
We always take our Ford Fusion to Midas for oil changes and other service work. They do a great job of completing the work on time as promised. They also do a thorough inspection and explain any concerns that I need to be aware of. Thanks Midas!
"you guys are awesome. keep up the great work. You know your job well, and that is making your customer's happy."
"We were travelling from southern Iowa to Minnesota for a weekend trip for our anniversary when we had an issue with our muffler and pipe coming apart. They got us right in and were prompt, courteous, friendly and explained all options and what they could d"
"Got new tires (very much needed), new brake pads and air filters, oil change and now ready to drive from the Midwest to CA feeling very safe on my journey. Great technicians at Midas!"
Bill & crew take personal care to be sure all issues are addressed & explain what needs to be done before the service is done. All while remaining absolutely professional!
fast and work done right thanks
"I had my vehicle inspected by dealership. It was brought in for specific work, front brakes. It was taken against my orders on a prolonged ?test? drive. Charged for time not related to work. Went in, all fluids ok. Came out missing 3 quarts oil. "
Bill and the employees at Midas mason city are always helpful and knowledgeable. They never try to sell you things you don?t need and explain the repairs before they do them. I would recommend them to anyone.
Both jobs were completed in a satisfactory manner. Everyone was professional with exceptional workmanship
"I had the best experience when I was desperate for an oil change.. Got me in right away, and were done before I knew it!!! Will definitely be back for all of my maintenance needs!!! Thank you!!"
Went in for an oil change and fortunately they inspected the entire truck and found a serious problem with the suspension. They showed me the problem and fixed it quickly. They are the only ones I will let service my vehicles.
"Our college kids came home for the weekend, arriving just before dark on Friday night. Headlights burned out on two vehicles! We called Bill at Midas and he got both cars in and out on a Saturday morning. Thanks, Bill! "
"I was relieved that Bill Gansemer was able to work me into his schedule in an afternoon when bitter weather had revealed the shortcomings of my old battery. Josh did a great job installing it, while preserving my radio setting for which I do not have the "
"Took the car to Midas for an oil change last week. Bill got me in right at our scheduled appointment time. They do a thorough, quick service and also showed me that my air filter was in need of replacement. It's nice to be able to trust them for taking "
I have heard nothing but great things about Bill and Midas! I thought I would give them a try. I am not disappointed! Midas is here for you not your pocket book!! Sorry I haven't been here sooner!! Great job Midas!!
Regular oil change and brake inspection. Recommended changing the oil fill cap. Drove 30 miles home with the smell of burning oil and smoking from under the hood...NO OIL FILL CAP when I arrived home!!
"Honestly, I am beyond impressed with the FAST, DEDICATED & EFFICIENT service that Bill and his mechanics provided! I would definitely recommend Midas 100%! The best mechanics in the area! "
"Stopped in to make an appointment, Bill stated he could look at it right then. Serviced rear brakes and I was on the road 1 1/ hrs. later! Thanks, Bill!!!"
Knowledgeable techs and great management!
"very knowledgeable technicians, great management!"
Service was done promptly and with friendly service.
"Check your oil, tires, windshield wipers & fluid, brakes, and air filters -- Midas does a great job of making your next road trip a safe one!"
"did great got my car in on time and done one time ,someone did turn off my day time running lights and I did not notice til night other wise great thanks"
"I was calling around for a quote on a trailer hitch receiver installation. I had another place telling me $50 cheaper than Bill's quote, but he was so nice and talked me through EVERYTHING I couldn't see myself goimg anywhere else! He really took his time "
I needed to have my oil changed so Midas is always on the first place to go list. Told Bill that I?ve been hearing a rattling noise coming from underneath and didn?t know where it was at. They found a heat shield was loose and tightened it up. No more ratt
Saved the day for our agency! Angie just made into town with vehicle and you were able to get it fixed for her so she was able to return to the Fort Dodge office the same day. We appreciate your promptness in getting vehicle fixed for us. Thank you. Am
Bill and his crew always treat us right and do great work. We trust our vehicles with them.
I took my car in and it repairs were completed on time and per estimate. No surprises!! Would return to have work done again.
Bill and his team efficiency diagnosed and repaired my car ABS issue. Thanks guys for doing such an awesome job!
I went in for an oil change. Bill and his tech's were very fast and pleasant. I called a few days before to schedule an appointment. They got my car right in. They were prepared for my car. They know what they are doing with cars! Highly recommend Bill at
were easy to work with and done in one day. very happy with the owner explaining what needed to be done and the cost.
"After bringing vehicle in for an oil change, the light for the oil on the dash continues to come on, mostly when I step on the break and oil was changed 4 days ( 2-16-18) ago. I don't know why this is happening"
My F150s coil spring broke. Tried to get in at a different place were I normally go. I wasn't able to get in. My next call was to Midas. Bill got me in. We discussed the work I wanted done. I was kept informed of my options and cost. Got my truck back by
Bill and the crew have always done a nice job and are very attentive to concerns you may have.
Did a very good job. Truck ran real good.
"When my pickup needs service, I take it to Midas in Mason City first. Bill and all the employees are friendly, efficient, and technically superior. They go the extra mile to make sure their customers keep coming back. "
Good experience with Bill and his Midas crew. Bill is very thorough and he and his crew will take good care of you!
Took car in cause it wasn't starting. Brought to Midas since was told might be my fuel pump. Midas called me next day to say was fixed my fuel fuse relay were bad. Was also told my battery was bad but not something I needed to worry about right away. My ca
"Excellent service, Bill explained everything for pre-approval before servicing."
Bill at Midas is great at listening to your concerns and figuring out what is going on with the car. He explains the issues in easy ways to understand. He and the technicians provide fast service!
Excellent customer service...great technicians!
excellent service...great people who work on my vehicles
Midas lent me a loaner car whilst they did the work. Very satisfactory. Thank you.
Nice job, as usual. Gave the Element a good looking-over, and found the leaky crankshaft seal, which apparently was the source of the oil smell I'd noticed lately. No such odor now.
B-e-a-utiful!Very friendly and efficient service!I'll definitely be back.
"I made an appointment to have my van safety checked for a trip from IA to CA and it was done very professionally by the staff at Midas in Mason City, IA. Checked tires, shocks and basic things like windshield wiper fluids and air filters. Know I'll be sa"
I trust Bill Gansemer totally to take good care of my 2008 HHR.
"Bill and his team spend extra time explaining the service performed including videos, explanations, and visual inspection of the recommended service. They use high quality parts which sometimes cost a bit more, but last longer and perform better. The tea"
Things get finished in a timely and neat manor but too many trips to find and fix the obvious. The parts markup could be a bit more competitive. $78.00 for a $20.00 belt is extreme.
Great they were really fast and got me in with no problem
Midas always does a great job at getting me in and out for service work on time as scheduled. They are good about checking over my vehicle thoroughly whenever I'm in for an oil change and recommend services to keep my van running at its best. They're alw
"Whenever I take my car in and talk to Bill, He treats me like an old friend. Bill and his staff is very accommodating. He gives me a ride home so I won't have to wait in the shop. He explains and shows exactly what they did. I'm so thankful to Bill and"
Called Midas to tell about my dead battery on van sitting in my garage and they were out charging it within 1-1/2 hours. Drove to their shop and diagnostic tests showed a new battery would be needed and I was able to be back on the road in another hour.
"As always, Bill was very accommodating of my needs (fuel filter change), and cordial. And he got my truck right in. When I picked the truck up, he took time to point out what had been done, and showed me the old part and we checked it for signs that it h"
Timely installation and quality work at a reasonable price.
"When I needed work done on my Honda CR-V, but did not have a lot of time. Bill At Mason City Midas fit me in without any hesitation. The work at this Midas (Mason City, Iowa) is always top-notch and I was not disappointed last week, when Midas accommodated"
"While driving in town, my muffler dropped and was dragging on the ground. I called Midas and the man on the phone understood that I was on my lunch break and said he would ""drop everything and take a look at it"" for me. I arrived at the Midas shop around 1"
