Easy and quick to get in with my Volkswagen. A lot of other places can’t provide service for my Volkswagen.
Honor your appointment times, don’t over schedule if you do not have time for it
The communication of the associates was very helpful, they provided me with an extensive overview of my car’s problems, but prioritized the most important and relevant ones to make it easier for me to plan for my next visit. I’m happy with the quality of their work and the quickness of the visit. I’ll definitely be returning in the near future to get the recommended maintenance taken care of.
Excellent service and friendly service writer Robert Hefferna.
All of the staff I have dealt with and ownership in the last 10 years in completely gone. Even in the in last two years is completely gone. Even the last owner from my last oil change is gone. When I tried to ask questions about mu low oil to Rob, he got very rude and essentially tried to put it all on me being a bad owner because his computer showed him I hadn't been there in over '20K miles'. I showed him the sticker from my car with the date of my last trip and milage and that I was within the time but he still wanted to fight about it until he finally admited he was somewhat new and his system might be wrong but there was no way he was touching my car or my tire and I was on my own because I had low oil.
They did everything I asked for. I haven’t had my engine tuned up for a long time and they explained what needed to be replaced when they called. They told me what was most important to fix, though I fixed everything. They had great customer service.
Fantastic customer service. Very welcoming and friendly. Explanation’s were made to be easily understood and ample time for questions. A great experience.
Timothy was a pleasure to work with. He made sure there were no hidden fees and was very concise about what work they were doing today. Would recommend Tim and his team any day!
Honestly I would bring more staff on if possible. Maybe have someone who can work the phone and someone who can check in people. The guy at the front, Timothy, was awesome, but he’s doing the job of two people and calls are ringing in the lobby all day.
just the friendliness of the staff. there was no issues. It felt like I was in and out.
All employees were nice. They explained what needed to be done and gave me options for the services needed.
The associates were very professional and explained everything very clearly. I would like to specifically mention Timothy at the Champaign location and commend him for his excellent customer service. His level of customer service is very rare these days and it was a pleasure doing business with him!
I have always gone to this Midas location for several years and have been very satisfied with my experience. The service has always been great and I have been very satisfied with the work that they have done. I especially have been happy with the inspection they do with any service they provide. I will continue to have my car serviced at this location.
Tim, at the front desk was super friendly and helpful. My oil change was completed in a very timely manner for a great price and they even pulled the car around for me and held the door open for me to get in!
Amazing service ever since I began coming here. They aren’t condescending and do their best to try and be helpful as people and providing their services.
I wanted an oil change. It took them over an hour...... I said I think my heat shield is loose or rattling and asked for it to be looked at. Then he said there was no oil in the vehicle and wanted to try and charge me an extra $69.99 to clean it out first. I said I didn't want to. He tried saying they needed to since there was no oil in it. And they put a special dye in it to see if there is a leek. I denied the service. But it took over a hour and a half for 1 oil change. From start to finish. That's ridiculous. The. Tried up charging me and add services. Not professional at all.
Squeezed me into an already busy afternoon, on very short notice. Affordable price, friendly service and a nice waiting area. Can’t ask for much more with an oil change.
First of all, they used the wrong oil for my car, second of all my oil was overfilled by 2 quarts… a very serious problem. When I spoke to the manager he raised his voice at me and talked down to me… I am happy that I received a refund for the oil change but I would like to speak to someone from corporate regarding this experience further.
They are not afraid to give their extra wok to fix the problem.
Make a appointment online three days early but didn’t go through
Sam was very welcoming and easy to talk to. He showed me what was needed to get fix at a Ford dealership, since they wouldn't touch my transmission. I am very grateful for this.
Efficient service, questions answered clearly, great staff
Although the staff was new and they explained that ,they were so friendly and helpful. My car battery was dragging and my car was due an oil change .I took a chance they may be able to work me in and they did this I really appreciated , I didn't want to get stuck somewhere and my car would not have started . The guys treated me like a long time customer this made me feel comfortable, I am really picky about my car and they respected my concerns .Another company almost blew up my engine by not putting oil plug in correctly. These young men deserve a shout out....I was in customer service 45 years I was impressed with their customer service... you don't get service now a days and want them to know...they made an old lady's day so much better THANK YOU !
Whole experience from making appt to final product was easy. Unlike other sites, navigation was easy
Online scheduling not connected to local service location’s schedule. This meant I had to follow up to confirm.
Javier at Midas Champaign was incredibly helpful, kind, and communicative throughout the entire process! Will definitely return!
Very easy to schedule. Polite people and didn’t have to wait long at all for my car to be done.
I have gone to this Midas for years because of the excellent service, friendly environment and clear answers to any questions I might have.
Great place and employees
Fixed my breaks
The staff was very friendly and understanding.
The attendants were very articulate and explained the details of the service. They were very customer service friendly and professional.
Everyone was so nice! Very thorough with their work and explaining everything to me
They were very friendly and professional.
the selection of new tires was very disappointing
I was able to use a coupon that was mailed to me and they fixed another small issue I was having with my vehicle. Very accommodating.
I appreciate the time the mechanic took to diagnose the cause of exhaust fumes in the cabin and that they were honest about what they did and didn't notice. It's too early to tell if sealing up an exhaust leak under the car completely solved the problem, but so far the car smells better! I am new in town and am happy to have found a car place that I trust! Thank you!!
They are always very Courteous & had coffee made!
No issues at all, the Champaign IL location has always been a great experience.
It was quick and well-arranged process. Almost every thing was on time. The behavior of employees was great. I liked the after-service benefits ( free alignment check for one year)
Great service, explained clearly prices and products, very helpful
I scheduled an appointment online. As soon as I hit submit, I was getting a call from Midas. There was no wait so I could go right in. I was in and out in under 30 minutes. I’ll be back.
Went for an oil change. I figured getting some air in my tires would be standard but it was not done.
No haggling or trying to sell me things I didn't need or want, we felt as if Brandon was very trust worthy.
Very friendly staff who did a good job promptly.
Friendly service with satisfactory communication
They did an excellent job in a timely manner. the price was more than i expected though.
The guys make you feel like you're important. They explained everything in detail to you.
The employees were fair, speedy, and the parking lot layout of the facility was nice. We also very much appreciated that appointments can be scheduled online
I had an issue scheduling online, when I called to check on my appointment they were helpful in making sure I was able to get in at my requested time. As I sat waiting for my car to get finished, the techs helped everyone who came in with service that day or quick checks on low tires.
Very pleased with the service I received
The low tire that I specifically mentioned was not filled as promised and the tires were not rotated.
Train your people to make sure lugnuts are tightened properly. I am sure a total overhaul in training would be beneficial.
Correctly did what I asked in the time promised, as expected. No big deal, nothing but what I expected.
Good service and reasonably priced
Very accomodating staffs, works professionally, honest and fast. Reasonably priced parts and labor. Will surely go back again for my next appointment
My oil change was done in a timely matter and the additional thing that the service man did for my car.
Been going for years, always have been informed about what was being done and why. Prices are reasonable, have always had exceptional customer service
It was my first visit and I was comfortable in a very clean and friendly environment. I waited for my car and was happy to use a coupon I got in the mail. Thank you for an enjoyable visit.
Always helpful, informative and friendly
Everything went very smooth, the employees were very helpful and informative and really helped me out getting my truck fixed in a timely manner since I needed it back somewhat fast for a trip the next day.
I have had extensive front end work done at this shop. They didnt balance my tires or line the car up after installing lower control arms amd ball joints .I specifically asked if this had been done and they said yes . I took it to another shop amd theybsaidnit was so far out of alignment their machine couldnt read it .they had to donot by ey e just together the machine to work. I have been lied to and gotten unfulfilled promises from this shop for 3 years and 3 diffrent General Managers. The only good one corporate ran off . I am now going to another shop ... good luck
Matt went above and beyond to stand behind product.
I have had my vehicle serviced at Midas for over 10 years.
Satisfied with my current level of service.
I called to have an alignment late in the afternoon and they not only fit us in, they were willing to address another belt issue that would have seriously impacted our road trip.
They are always so quick & friendly & Affordable!
MY car suddenly started rattling. So I called Midas and asked them if I could bring it in. They said that they could fit me in the next morning. So I took it in early and they diagnosed the problem and fixed it. They showed me that it was just a rubber flap that had come loose. They diagnosed it and fixed it in about an hour. They were very friendly and accommodating.
Matt has always been accommodating and if there isn't an immediate solution, he will always find one.
Communicate with customers respectfully.
They're always on point...friendly...professional...patience with you in explaining the service you need...if they can save you money they will...work is good...Matt is the bomb...I will always bring my car there...I have recommended Midas in Champaign to friends 😉
Sam was very friendly and informative.
The manager took the time to make sure we were satisfied
I appreciate when I am told what is wrong, how it is fixed, why it broke xyz and not felt like I was dumb for not knowing. I appreciate the honesty on how much time I have to do said recommended service as well.
I has recently had my car in a previous shop and there were rude and didn't know the full problem. I decided to take my car to midas in champaign and I couldn't be more happier. The guy Matt & Joe went avove & beyond to help and service my car. I'll will be getting my car needs from them and only them from this day forward.. Thanks So Much Matt and Joe I appreciate you guys.
You have a 5 star crew!!! They are very knowledgeable and extremely detailed in explaining what needs to be done to my vehicle, and what a difference!! The car drives great!!!
Matt was great with explaining what was needing to be fixed and the cost options as well. Will definitely be returning! Awesome service
The service was excellent, but the pricing was a bit deceptive. I had the coupon for the $29.99 oil change and tire rotation (synthetic blend), and my bill was $80. Was told after the fact that my car should get full synthetic, and the coupon was just $20 off.
I will be taking my car to them forever I had a very great experience and I feel very safe with my car being there and being serviced I know that I won’t have any problems
Did not offer tires rotated. Said that they didn’t see a stored code that was later found by advanced auto parts. Also refused to do an oil change for a girl that showed up when I was there. Even though they were open for about an hour more.
Matt made it very easy for me. Scheduled my appointment for me, when I got there the staff was ready and got me in and out with reasonable timing! They even checked tire pressures for me, and looked over everything under the hood. I was very impressed with the entire staff at this location!
the quote I obtained when scheduling a service was very different from the quote on the day for service.
I did not have an appointment and they took care of me!
I have nothing bad to say about Midas. Been going to the Champaign location well over 15 years for my cars. My recent visit I needed new brake pads and rotors. The team worked fast and efficiently. I will continue to bring any car needs to them. Thank you!
i was over 200 miles from home when a tire completely failed. the personnel at this midas location were very helpful in making an appointment and providing 4 quality tires. i would have preferred the same tires as were on the car. however, the timing and the availability didn't work out. they completed the removal of the old tires and installation of the new in approximately an hour. since i live far away, i doubt i will have the opportunity to use that dealer again.
We were satisfied, maybe my wife who was actually at the shop was more than me seeing I was never there but communication over the phone was good. Over an, we were both pleased.
Despite having an appointment, it just seemed to take too long. Also, when my car was finished and I had paid, despite having been there quite some time, I had to wait another ten minutes for my car to be pulled around. The saving grace was that I had enough cash on hand to pay, otherwise I would have been there longer, as the credit card system had crashed.
"I have been coming to this Midas for several years, 5 or 6. I used to drive in for oil change, that got difficult so started calling for appointments, usually 1 or 2 days out. This oil change I had to schedule almost 2 weeks out. When I got there about 10 "
The service was great. Manager was very polite.
BY FAR the BEST auto shop I've ever been to. Very knowledgeable and genuine. Very respectful and detailed in their explanation of the problem! I would recommend a million percent. 12/10. Patrick Johnson the manager of this store does an amazing job!!!
"Had an appointment. Greeted by desk person who had my paperwork ready in quick fashion. I have been going to this location for a few years. They got my car in quickly and did the oil change, checked and filled fluids etc. Then the manager explained they we"
"They have always been professional , quick and honest. I have never had an issue with their service "
I had a problem with a wheel and tire today and the staff at this Midas worked me in and took care of me this afternoon. You do not find service like this everywhere and it is why I keep going back to this location.
"Awesome shop, I came here for an oil change and they scheduled me in and got me 4 new tires because my tires were about to blow and they did it on the spot! They were fast and had very nice customer service. Would highly recommend coming back for all my ca"
Very thorough and honest with explaining any repairs that need to be done. The prices have always been extremely reasonable and they finish any repairs I needed in less time than they estimate. I have been to both the Champaign and Urbana locations and the
"I?ve always had great service here! The staff is friendly, efficient, and honest. I would highly recommend! "
Made an appointment for 830am this morning Bryan called at 805am im already on my way there and told me I couldn't have my appointment because he was booked up and that I'd have to be a walk in Unprofessional bryan Loyal customer for 9 years. Gee....do m
I took my truck in for brakes and tires. Staff members were knowledgeable and friendly. Work was thorough and fast. The improvements are incredible. Highly recommended.
"I usually have only positive comments when I've had my vehicle serviced here. The last time was a little disappointing. I'm not sure whether it's because of the pandemic but previous trips had the mechanics check everything--brakes, fluid levels, etc. This"
This Midas is my favorite in Champaign-Urbana very good service. Also very friendly staff.
My 20 year old Silverado had a custom exhaust from the previous owner that was finally at the end of its life. Tara and her crew were able to get me a much quieter and far more efficient factory-spec exhaust that makes the truck much more pleasant to drive
Brought my car in and they took care of me I was vety happy ?
Nice place for oil change very professional employees and short wait time
They explained everything and went above and beyond to get my car fixed. I really appreciate this place. Thank you!
Timely Service....Great Explanation of issues...All around great Sevice! ??
I will be going on a trip. So I took my vehicle in for an oil change and a check-up. They found that my front brakes were only in a 6% working order. So I gave them the go ahead to fix it. They fixed it on the spot and gave me 6 months to pay for it wit
"I took my 1998 Cadillac to this Midas shop without an appointment and they changed the oil/filter, repaired a tire and rotated the tires all within 45 minutes and even applied a small discount without any coupon from me. And they were very courteous and p"
"Man, where to start. This is by far the best Midas I have ever been to. Pat and Misti are just wonderful managers. It seems that they go way out of their way to help customers. This business really cares about helping out the people in their community and "
Midst asked me what type of oil change I wanted.I requested synthetic. They gave me conventional.
Had my wheels aligned 2-3 months ago and picked up a report everything was aligned.... went to Midas after getting 4 new tires and was told I was going to have a big problem but they wouldn?t give me a report on the alignment done... went immediately to An
"I asked for a computerized 4 wheel alignment and when it was completed the receipt said ?adjusted to the manufactures original specifications? and was told I had 1 year or 12k miles. I asked for a report and he wouldn?t give me one, said his printer wasn?t"
kept my car over the weekend no call for a 45 min oil change the blonde hair lady at the CHAMPAIGN ILL MORELAND DR STORE i am not the first i found out do not know if it is a race thing or not but if it you black do not go to this MIDAS
Was quoted $500 at midas!! Went elsewhere and paid $160. Didn't care about this working man.
I went with my Jeep because if was having trouble breaking. They pulled it apart and explained that everything on the rear brakes needed to be replaced to make it safe to drive. They said the front brakes could wait until I could afford to do more work. Th
this is one of the best service places I have ever observed.The service was prompt professional and performed at a reasonable cost I would trust them for all your vehicle service needs.
"I brought my car to Midas 2 weeks (Feb 9th) because my brakes were making noise, they informed me I needed a ""caliper slide service"" for the front and rear brakes and to change my brake fluid. I did go ahead and get the front service done even at the ridic"
"For a girl knowing nothing about cars, coming to a repair shop is somewhat intimidating because I don't want to be ripped off. That was not the case here. I came in for a simple oil change and Misti, the assistant manager, and Patrick, the manager, made su"
I love this place!! They always are so friendly!! They are honest and fair in their prices. And always do a good job. I have always taken my vehicles there and always will. They offer such great service
Can never go wrong coming to Midas they always save my life MY FAVORITE SHOP
Brake problem with my Ford Edge. They got the brakes to respond. They spent more than an hour to make sure my car was safe. No charge at all!!! I will be back to Midas for all my car service. Patrick and Mark's priority was my safety. This issue is know
Earlier this week I?ve taken my jeep to one of their competitors for an intermittent starting problem and had a radiator coolant flush down on it.I spent two days without my vehicle while their competitor tried to find the automotiv earlier this week I?ve
After calling the Ford dealership when my ford truck broke down and told they could not get me in for six days I called midas and they assured me they would do everything they could to get me back on the road. An hour later I was back on the highway. Thank
"An item has recently come to my attention that an elderly (64 years old) friend of mine was charged in excess of $1500 for brake work on her 2008 Dodge Caravan. She is presently living on SSI and supporting her US veteran husband, who is wheelchair bound"
I called to verify an earlier time to come in for a oil change because the time on the computer said from 4 p.m. to 5 p.m. I spoke with the gentleman who answered and told me that he does not do oil changes after 4 p.m. and that he wanted to know what time
"Best shop I ever go to ,love and trust it "
Thanks for going the extra mile to look after my Jeep!
"They simply don't do a good job, and aren't willing to work with you if you aren't satisfied. New problems magically arise every time they look at your car. A light comes on that wasn't there when you gave it to them, a noise appears that wasn't there befo"
In passing I was talking with the manager at Midas about a strange knocking sound with my engine. He said to bring my truck in and they could at least do an inspection for me. I said sure and found out I had several manifold bolts that were broken. The mec
I took my vehicle in for a second opinion today about my AC working intermittently. I was impressed that the gentleman that helped me today was a good communicator and talked to me about the issue...and was going to charge the AC but when he saw it was wo
"Finally getting around to posting a review. I had work done there last spring. Four new tires.Two months later, I had a flat tire thanks to a nail it picked up in the road. A local towing company was nice enough to come out to change my tire, but the sp"
"Nice people, but I tried to get my oil changed a couple of times on a Saturday. Make appointment online in the morning, and then someone calls later and says they are booking for monday. Glad that business is good, but the appointment systems is a total di"
"I always trust Midas to properly diagnose, advise, and repair my vehicle. Their team is skilled and always honest with when repairs are necessary and when they can be delayed. The cost of repairs can be more than other repair shops, but I'm willing to pa"
Great CustomerService always check everything let me know what's going on with my car. I won a free oil change!!!
"I had called due to a bad experience I had with different Midas location and Nathan, the manager at this location, changed my mindset by the way he answered and took the time to explain everything to me. He made me feel like I was the only customer that "
"I have had all the vehicle servicing done at this Midas. I will not take my Expedition anywhere else. I never leave feeling as though I was told something was wrong with my vehicle when it wasn't. As a woman, I know some shops see you coming a mile away an"
"Midas in Champaign is literally the ONLY place I will ever take my car to get worked on again! Patrick was so thorough explaining the inspection sheet to me, and he didn't try telling me I needed everything done immediately, he was very professional and gr"
"I went these in a frenzy because I had a really bad leak. I first went to Carx right next to my house and they used ""vechicalese"" on me that I couldn't understand and told me they couldn't look at it until next week. Upset by experience, I drove to this Mi"
Kind and professional personnel. Amazing reception and service. Will definitely recommend. You can know your car is in the right hands.
Had a lot done to my 97 Pontiac Grad Prix. Worth around 1200.00.These men showed great respect and managed to give me a competitive price not charging me as much as my other three quotes. As soon as I okayed the work they had my car ready in less than 24 h
"I've been coming to this location with 3 different vehicles, spanning roughly 7 years. Always treated me with respect, always honest and tries their very best to accommodate busy schedules. Never fails to recommend services that are upcoming/due and gives "
I went in for an oil change. Patrick Johnson (owner) changed my oil but also told me I needed to change my cabin air filter. I get really skeptical when car places tell me I need to do something else. I think Patrick could tell I was skeptical when he was
"My mom and I were heading to Champaign for the day from two hours away. We were literally 10 minutes away when our car stopped accelerating on 74. We were able to get off the next exit, but since it was Saturday, no one was open. I googled nearest body sho"
"I absolutely enjoyed coming into the shop, and the customer service was phenomenal! Patrick Johnson, the Manager at this store location was very knowledgable and made sure that I was aware and up-to-date with what services I needed and why I needed them. I"
"Very very good service, they know their job and know what they doing. "
