Just an all around good experience!
As customer I felt as if I not very welcomed and everything was wrong with the car and previous workshop were terrible at what they did.
Alex and his staff explained everything I needed done to my vehicle and was able to give me discounts
Everything’s went well! Alex was very helpful and friendly!
Easy to schedule and available appointment Friendly and knowledgeable staff
If I can find a cheaper price
I was giving the price for 4 rotors when only two was making noise address my walk in issue and then give me your suggestion for other future repairs. Because I’m thinking you trying to get extra money because rear rotors wasn’t making noise like front so I don’t know if it’s true or not that l needed rotors all around
Not only were the employees friendly with me, but I was also given discount-related opportunities. What I paid for was wayy less than I expected because of them, and I was able to save money, even though I came to spend it.
Very nice and friendly and helpful
The staff are professional, experienced and knowledgeable.
Great Customer service. Fast and easy.
My Midas experience was a very mixed bag. There were some very good things, and there were some not-so-great aspects.Pros:Staff was very friendly; location was close to my house; job price was lower than local competitors; common areas were kept clean; tv programs were available to watch while waiting; Midas offers a military & first-responders discount.Cons:Regular discount was not able to be combined with military discount; partial exhaust leak remained after work was done; shop closed at 6pm but job continued until 6:45pm.The last "con" was simultaneously somewhat of a "pro" if you look at it from the perspective that I didn't have to come back on a later day to have the job finished up - but at the same time, I did have to cancel dinner plans that night... so it was kind of a wash.
They always have good communication skills and very knowledgeable about the services you ask about
I was satisfied because they had the part for my car.
Your technicians were very dishonest. They drained the oil from my engine and then told me that i had o=an oil leak. I took my car and had it inspected by the dealer and was informed that my car had no signs of loosing oil!
Alex and the other associates took their time to explain everything, also showed me the issues my van had,
The service and how George explained everything
The customer service is excellent
I brought in a coupon for the oil change for $59.99...and paid over $90.00 for the oil change...not to happy!
The Service was fast and efficient. The Employees was very informative and Professional.
The front desk gentleman has zero customer service! He doesn’t need to deal with the public. His interaction when speaking with people is nonexistent. I observed him numerous times speaking to people and he acts as though you’re bothering him. I had a $29.99 oil change coupon. He told me my price was $49.11. I stated I know about taxes but why was the price that high? He said well you know taxes and shop fees. No where on the coupon does it speaks about shop fees. He told me to sign the receipt in which I did. But as he noticed I was reading it, he hurried up and pulled it away from me and handed me mines. He said everything is the same in your copy. I then asked for my keys. He stated the gentleman Ed, who was really pleasant, will bring me the car. Upon waiting for my car, I notice nowhere on the receipt did it show $29.99. Everything said $39.99. I brought it to the guys attention and he said it’s on his receipt. He goes and looks and says oh that weird. Then rushes and give me $10 out the drawer and say I owe you $10. Sorry about that! That was beyond unsettling with me because I feel he was trying to cheat me on purpose
Reduce prices, absolutely rediculous that an oil change is almost 100 bucks.
Be accurate with repairs. Went for something to be fixed and the real problem wasn't identified
I needed to work while my car was being serviced. The facility had a table, a clean lobby, restrooms, and free wifi. It was very quick
I was greeted promptly, everyone was very friendly. The oil change was don quickly. Check out went smoothly. Took a few minutes to get my car, but total visit was fast.
I have been a Midas customer for 14 years.Brake estimates. I was not happy, I asked why the $50.00 wasn't applied to my estimate and the technician advised I received discounts for my brake pads and cannot have additional discounts applied. The coupons are for regular price or New services. However, the coupons doesn't state that anywhere in the coupon.Not happy customer. Call headquarters on Monday morning. Thanks 😊
They took care of me here, fixed my car and got it up and running as good as new
The prices are ridiculous high. They’re marked up and the workers are saying they’re not. I called two places for a radiator and they were 200 dollars or lower. But the manager told me I was WRONG and they’re all 400 dollars are higher. It was a flat out lie, I called HOMEWOOD Chevy dealership across the street from the shop and they stated a GM recommend radiator would only cost $208… compared to the $536 I was charged. This is a serious issue and feels like I was scammed! Also, I was told when I had previous work done there that they get parts from the Chevy dealership, so why is the price so different? Also, if the parts are bought from the Chevy dealership why isn’t there a possibility of a warranty if the work isn’t done properly or any further issues?
This Midas location does really good work.
The professionalism and knowledge of what was needed
Overall my experience was smooth.
The service representative did not give me options for which oil change service I wanted. Instead he made it seem as if the one I purchased was the only option for my vehicle (which was not true).Also compared to other places the oil change service was too expensive. I also asked that they check out my tires and rotate if needed. The representative came back and told me “You have 2 new tires on the back and two older ones on the front.”… And that was it Well, I already knew that. I just feel the service I received was not up to par given that I paid over 100 dollars for this oil change. I could have gone someplace else and received much better customer service and service in general for 50-60 dollars. I am Very Dissatisfied and will not return to this location.
Friendly, good communication, clean, not too long of a process. Overall a good experience. Especially as a newer car owner.
The person that checked me in was extremely knowledgable and friendly. Overall, a great experience.
They staff was extremely friendly. It was busy(based on how many cars was there. They was able to get me in and out in about an hr. And they also explained everything to me. Unfortunately I didn't get any names but they was great over all on 12/30
Alex, is always a great help with explaining repairs clearly and end expectations of price.
Everyone was friendly and professional the store was clean and I had no wait time upon arriving I checked in and they told me how much it would cost before I even got started. The overall experience was great and Alex explained everything to me before during and after.
Because I'm never highly satisfied with anything except my Wife
Not schedule the same time of appointment to 2 people.And before you start to inspect vehicle let the person know that they will be charge a 49.99 fee for inspection if they choose not to get the wheel alignment after they have inspected the vehicle and told them they need some work done on there vehicle..
Nothing. This is the second time have being to This same Midas Homewood IL. The service had only been terrible.
fix the problem the first time
I can in for an oil change and found out other problems with my vehicle they informed me of the safety of the vehicle and other shop just did my oil change and sent me on my way they were polite and gave great customer service from the time I enter the building
Great service and car performance.
Went in with no appointment, Alex took great care of us, he explained what we needed and why, he also detailed the cost so we were not surprised. They fixed the car right away had us in and out, the car is running great👍
"My Mom came into the store last week with squeaking in her tires. Ultimately they were not due for a brake change and were squeaking due to non-use. Store Manager Alex Gutierrez worked with my Mom. He was kind, honorable, honest, had integrity and did not "
My overall experience with this midas is mostly good they have one bad apple at this location I spoke with the manager regarding this matter
Service was great and quick.
"I had a very good experience at Midas in Homewood,Illinois. The employees are very friendly and professional when it comes to auto care. I also appreciate how quick you can get an appointment for service. There are few auto repair shops that even come c"
Employees are very nice and they have a great experience.
Just want to give a shout out to Tony and the rest of the Midas employees for their work and customer service. This was my first time using Midas after comparing Prices with another company. The price was very affordable. What I appreciated the most wa
"This is my second time that I have had my vehicle serviced at the Homewood Midas store repair location. So far, I am very pleased with the service that I have received. It is this kind of service that will keep me going back! I also appreciate that they "
I?ve been coming to Midas in Homewood they have absolutely great customer service been coming for a while great staff wouldn?t go anywhere else I definitely recommend them for ur car service thanks guys
"I highly recommend this business. They are informative, knowledgeable and professional. The manager- Alex- was super awesome."
Fantastic service. Everyone was friendly and honest! They fixed my car quickly and wont rip you off.
My last service was GREAT!!! I spoke with the tech ED and he explained all my car issues and he was very detailed and informative! And he fixed my car within a reasonable amount of time!!! This is what I look for when it comes to GREAT customer service!! H
The Manager on this was very helpful and very informative. He let me know exactly what was going with car instead of trying to gouge me of my money. And most importantly he was very kind and has very good values.
Always please with the service and prices at Midas in Homewood Illinois. Cesar was especially helpful on my most recent visit.
I made a appointment you guys were crowded but took a vehicle out the bay to attend to my vehicle you'll finished in a timely fashion overall service was fantastic give you guys a 10.
Left car for ac job and they it upped labor charges. I feel they take advantage of women I know alot about cars and I'm not naive I asked for the job to be done and went and paid for the part they said I needed and saved myself some money. They were charg
This place really takes care of your car. Alex is very good. He always knows the solution. I hope this Midas never goes away. They always take care of me and my 2010 Pontiac G6?
Service people were awesome. Friendly service. Car is running great. Very happy with the service I received.
"I was greeted when I entered. The service took a shorter time than quoted, the rep was very knowledgeable, kind, and respectful. I would highly recommend this establishment to anyone in need of basic car care. The tire selection was slim though."
I was greeted warmly by Alex when I entered the door. I was notified how long service would be but they still found a way to service my vehicle the same day. This Midas location in Homewood Illinios has friendly service & great pricing. I will definitel
I have been coming here for years to get oil changes. Suddenly I need the coupon printed out rather than on my phone. When i set up my appointment I let the gentleman know i had the coupon on my phone. I arrive to get my oil change and they try to charge m
"I simply needed a vehicle to be inspected before considering a purchase, because I am a couple hundred miles away. The inspection was done right away, without a hitch, and very thorough. I asked that it be looked over as if they were purchasing the vehicle"
"I just got an oil change at Madis. Perfect Service..Champ chgd my oil in less than 20 mins. He was very professional n courtesy. I will continue to come here for my oil changes. Rugina from Homewood, I L "
"I?ve trying this location numerous of times. No one never answers the phone , I personally went up there to make an appointment which was a waste of The because the technician for wheel alignments was not in that day. While I was there I mentioned to the y"
The service was very professional. I told of the time it would be to repair they did it under the time frame.I was shown the old and new parts. I would tell my friends this a place that can be trusted to do the work!I continue to go back for my car repairs
"Excellent job my Wife?s 2013 Kia Sportage purse like a kitten. I drive a company car, I will be bringing my vehicles there from know on to Midas in Homewood. "
"The manager at the location in Homewood, IL was the worst I have ever experienced. I went for a oil change that i scheduled an appointment for. I told them the year and make of my car and indicated i needed synthetic oil. When i got there i was told i had "
So slow and the customer service was irritatingly bad. I had a 2:30 ipill change appointment and I've been 2 hours here and it's still not done. I'm never returning to this location. Should've just changed it myself...
They did a really quick oil change.
I made a appointment for 9am and when I got there for my appointment their were 3 people In front of me also I had to wait 3 hours Just for them to start on my car .
"I have always loved Midas for my repairs but this time I have had an awful experience. I was forced to take out an easypayfinance loan. When I seen the cost of repairs I said I couldn't afford this the girl said to put it on a midas card,so I signed for th"
I am now having issues but I will be back
"I had my truck towed here for a no start condition . The manager Joe said leave it and We'll take care of it . The next day I pick my truck up and he said I needed a new fuel pump and a starter $1600 . I leave there and go to the gas station , fill the tru"
"I Had A Really Good time At this Midas Wait wasn?t Long, Service Was Great Also"
Excellent customer service
Having an appointment does not guarantee that they will see your car within the hour of your scheduled time. I have been here 3 times this year and each time I have waited it 2 hours with a scheduled appointment with my car being pulled in by the second ho
An oil change that shouldn't take more than 3o minutes has been an hour. I am still waiting an until I said that I was unhappy about being scheduled for 12:30 and now its 1:45 and my car is just being started. This shop is poorly managed when employees g
Joe was a God send! Super helpful and extremely knowledgeable. Had a brake job done car ran perfectly afterwards. Fantastic experience overall!
"Not sure what happened at this location but it doesnt seem to stock oils, filters, and is slow at moving customers. The slower they are the less money that comes in the door. Then I was told I had to ask for my tire rotation, when I am so use not having "
"This is the first bad review I have ever posted. The only reason is because this was the 3rd time they did a bad job. Last time the drain plug wasn?t tighten and I lost almost all oil. No apologies or anything, this time , they stripped the drain plug and "
I went to get an oil change. I sat there 2 hours after my appointment just for them to say they forgot to print my paperwork. I received a complimentary oil change for that. Came back next day for that and it still took an hour and a half and now not even
Very friendly and got the work done in a fair amount of time
"I brought my Jeep in last week because it?s making a squeaking sound in the back. I dropped it off at 8am and received a call from Greg within 15 minutes stating what was wrong. I agreed to the $1,100 charges. By 5 pm I had not heard anything about it bein"
"This has to be the best Midas experience I have had in a long time! I was far from disappointed with the entire experience. Champ, the associate there was very accommodating. "
I went in for a check engine light and car jumping when it accelerates. When I left the check engine light was still on and the car was still jumping when it accelerated. I paid 949.67 and six hours of my time for nothing. The district manager was unreason
"They did a good job , and are very friendly. The only thing bad thing is that you have to watch them to make sure they Complete the job accurate ,and on time."
they were very helpful with the cost. Also reduced the cost on another service I need
Fast courteous and professional service
Worse service ever. Technician told me I needed a part I didn?t need. I wasted my money on the part and labor. And have the same issue. I went back and the desk representative said the other rep was on vacation he doesn?t know why I was advised on buyin
It took 3 hours & 18 mins to do a oil change & my car was inside already
They got my car running like a Champ.
I went for an oil change. It was done in a timely manner. Other areas that might need my attention was pointed out to me. I was pleased with the service and the attention paid to my vehicle.
The manager Champ understands customer service. He waited for me after hours to pickup my car. Not many people do that anymore.Thomas A. Green
Excellent and timely service.
Terrible Service Awful Guy at the front desk has a smart mouth he?s disrespectful and has no sort of care he?s nonchalant and needs to be reprimanded for his unprofessional behavior. Also they had the never to tell me they don?t know where my air filter is
"The Manager is outstanding. The mechanic that worked on our car, did a great job also.TAG"
The staff at homewood midas always makes my visits awesome...
"fast, efficient, pretty girl with wonderful customer service skills. ill be back!"
Made an appointment online for the same day. Got to Midas and the team members very very professional and efficient !
"I came in for an oil change, I had an appointment at three. I showed about 240 and asked the young man if I'd be waiting because if so, id like to wait inside my car because I had a one year old who was sleeping. He assured me they were about to pull my ca"
"Two days after having an oil change at Midas, and only 20 miles of driving, the oil plug fell out spewing oil down the road, unknowing to me. When the engine started getting very loud and making grinding noise I stopped and discovered the oil pouring out. "
They get you to come in by offering $19.99 oil change that includes free rotation BUT they fail to rotate the tires. I had my wheels numbered with permanent marker since I suspected they weren't rotated last time I was there. The numbers are still in the s
"I called for an oil change appointment and i came in and had me in and out within 10 15 mins. Great service !! I had a heated plate that protects muffler somehow can distracted making tons of mNoise a day later , I called Midas,explained what happen, the"
i called and scheduled appt. when i went in they said they couldn't take me. The guys who run look shady too.
"When you need a service, you want that service from a trusted specialist! Midas Techs will treat you like a king!"
I was very please with service provided by the Midas team!
"First time going into this location and Mike Ross took care of me. From my questions to just informing me of everything that was going on with servicing my car, Mike was clear and knowledgeable about it all. Very professional and timely with my services. I"
The customer service lack sensitivity and acknowledgement of customers.
I arrived at the Homewood location and found the Open light flashing but the doors were locked. I sat in the parking lot and waited until 8:55 a.m. but no one came to unlock the doors. I also called but no one answered. I wasted a lot of time and money
I brought my car in for an oil change. I bring all my cars to Midas!
I was dissatisfied with the time frame I waited for the muffler to arrive at the store.I had to keep asking for updates on the arrival time although I was told innitialy it would arrive in 30 minutes it did not. My scheduled appointment was 9:00am. I wait
I recently had major work done to my car at Midas in Homewood. Dustin and his team was very professional and I got the best deal on my car repairs. The work was done in a timely manner and the price was reasonable. I was with another local repair company f
"Arrived at 5:30, Hours of operation are until 6. The employee at the counter said ""we are closed"". I replied and said I thought you were open until 6. Employee replied the mechanics are closing up the shop, see? (Gestured to the shop). I suggest the hours "
"I dropped my car off at 8am. There were 4 cars in the bays and no other customer in at that time. I brought my car in for an air conditioner check and an oil change. Between 10 am and 11:45 am, I called 5 times to obtain a status on the work with no ans"
I went for a oil change the did not change my oil or filter all they did was add more oil and a quart too much
"I visit the Homewood location for car service, and the whole staff is very friendly and professional. I feel very comfortable and trust them with my vehicle."
"Fast service and very good customer service, Thanks,"
I started bringing my car here for service because the staff here is awesome. They are very polite and helpful and willing to work with you. They inspected my car and let me know what was going on with it. They offered me coffee while I waited and treated
I normally have my car service at the dealership. My friend Erica Harris mentioned Midas. I was impressed with the team at this location. Tim and AJ was great. Thanks for showing me what was wrong with my vehicle and getting the best pricing for the parts
"My service experience at the Homewood Midas was pleasant, and my Service Technician was (as always) helpful and knowledgeable. Yes...I would recommend Midas for all your Auto Service needs!"
I came in for a oil change and when they did the free inspection and discoverd another issue.They worked with me to come to a reasonable price and didnt charge me and arm and a leg to fix it. Very satisfied. The customer service was great.
The staff at Midas was professional and very helpful. I didn't get the feeling that I was being hustled and everything was explained to me so I could understand it. I will be a returning customer because of their good service. (P.S.: if you want more p
"I went to Midas for the first time about a year ago and haven't taken my car anywhere else since. I mostly go for oil changes and, let's face it, all the Comercial oil change places pretty much charge the same price and do the same work. When I went to M"
