Management explained in detail what l needed and they did not over price .
The manager was very helpful and courteous.
I brought in my vehicle at the scheduled time and there was no wait whatsoever. They took my Information, I handed them the keys and they took care of the problem. Great service!
Tim made my experience the best, he is so knowledgeable and extremely friendly to all. I was very impressed by the professionalism of all the mechanics! ( no playing around and stuck to what they were doing) the pricing met my budget . Thank you Tim for being an excellent manager ! I will be back!!
Always friendly answered all my questions
Friendly service, very detailed in car needs
Tim the manager has integrity and take pride in his job. Very professional. He is the manager of the Hobart location.
The price was great and its close to home.
Tim was great in knowing what I needed and getting it to me in a timely manor. Great professionalism and efficiency
Everyone seemed polite and professional, didn’t take to long to fix my car. Everyone greeted me and asked how my day was. And mike made sure the job got done quickly.
I was waited on by a guy named Tim who was very personable and professional. We chatted amiably while my truck was being worked on, and he pointed out a couple of things that my truck might eventually need to have done, with price quotes and all. I will be returning for future oil changes, and to have the things Tim pointed out to me that will need to be serviced soon!
The person I spoke with was very polite and professional.. The wait was average as expected.. The service performed was well explained..
Staff was incredibly knowledgeable, friendly, and timely. I would recommend Midas!
The service and wait time was great
Nice fast and efficient service!
The customer service was great. They took great care of my car and me. The explanation of my service was very clear and the honesty I received was great. Highly recommend this location
The Manager and technicians were knowledgeable about the jobs being performed.
Tim at the Hobart,IN location is a saint! Grateful to have him and the team there.
Tim was very friendly and when I explained the situation with my car battery he went above and beyond to try to save me money for my car
Knowledgeable staff. Helpful staff. Figured out my vehicles needs and fixed it quickly
Employees are incredible. This is my 2nd visit and will be 2nd of many because they are really awesome. I will be recommending others to them as well
Associates were polite and lobby was clean and comfortable
I was greeted by Tim and after I told him the issue with my car he told me I can leave it there and the can diagnose it for me. Every step after went beyond well and the quality of work I am beyond satisfied with. Will return for future maintenance on my vehicle.
Very friendly and comfortable atmosphere. Love the pictures of my car.
Friendly service work done well and fast.
I was able to schedule an appointment last minute, and was called the next morning to confirm my appointment. The service was done within an hour, and the associate who greeted me, checked me in and out was really nice. He also explained any issues they found with my car during the oil change, and gave me a price estimate of how much it'd cost me to get my issue fixed. I really appreciated that. I always go to this Midas, since they're honest people and not trying to scam you.
I do like the price they charge and one of the most honest people ever seen in this industry
Tim at the Hobart location is the most helpful person I have ever come in contact with. I was very satisfied with my visit. Give Tim a raise.
Total understanding of what I wanted done plus more checking to see if anything elsemight be on it's way to give me any future or soon to happen problems. Very happywith my total experience .Thank you LJG
The staff were great and very efficient with everything.
The service and knowing the problem I had
The friendliness and clarity of everything regarding my car
Very professional Tim experience was very rewarding
I was very satisfied with the employee trying to explain the price difference. Although the price quoted was not the price charged.. the price charged was not much more than the price advertised.. overall the employee was very courteous and friendly... Very pleased with their attitude and professionalism..
The employees there were extremely knowledgeable and super friendly. They explained the problem and how they were going to help me with the problem. They told me the cost of everything in advance so there were no surprises.
Tim was very friendly and helpful, even stayed after a little while so my car could be taken care of and ready for the work that needed to be done in the morning. All the workers were friendly. Will definitely recommend to others.
Very nice manager, and they took care of actually what I came in for an oil change. And not trying to sale me something I didn't really need.
Price was high for the service received
The gentleman was very friendly and knowledgeable about what they were doing to my car. He even took pictures and sent it to my email which I thought was great! I didn't feel like I was getting ripped off like other places I have experienced. I appreciate that because I'm a widow and I never had to do all the mantience on my car before. I was very pleased and will be going back for sure.
Tim was fantastic. I called to schedule the day before and he took the time to ask the right questions to ensure he would have the right tires in stock. Plus, he is so friendly and welcoming and knows his coffee!
The manager is a really nice person. He was very thoughtful in explaining everything. Very good vibe. I Didn't feel pressured at all. The tech who inspected my vehicle was knowledgeable. It beats the last place I went to by a mile.
The works was nicer then any place that I have taken my car to be worked on and explain every thing to me so I thank God for that that hard to do now days
Tim has been incredibly helpful and understanding he has helped me get my car fixed while being honest snd trying to give me the best service and repairs the car needed during a time when my husband had been on life support and then again after my husband had passed away The worst time to have to have my car repaired Thank you for that
Got appt as soon as needed. Didnt wait long. Ck in person very courteous.
The manager was very friendly. Pricing was given up. Front. Service was completed as expected.
Everyone was courteous kept us informed.
Every time I come to Midas for an oil change it’s always a pleasant experience. The guys are friendly and explain everything in detail. Midas offers great service and a good price
excellent customer service and quick service
Everyone at the shop was so friendly and helpful. I’m definitely going to be a repeat customer.
When I've been to Midas in the past, communication was excellent. I felt this time communication was lacking. It took a little over an hour before I received info about the check engine light. Then I had to wait another hour for the sensors to be replaced. The counter person was friendly enough. Also, there seems to be an issue when scheduling appointments online. I never received a confirmation email. I called and was told that she had okayed my appointment. So, I don't know if a step was skipped in confirming or a glitch. I know people don't seem to stay long these days, but I miss Kyle and Josh. The current staff was fine and the mechanic seemed thorough.
Friendly, honest with the work that would need to be done in the future, communication was excellent. The MOD was very passionate about his work, and very helpful with his knowledge.
I called for a same day oil change on a Saturday. I was surprised to get a slot. When I arrived my vehicle was taken in immediately and they even alerted me to a possible problem with my car battery.
Friendliness and clarity of pricing
$566 I paid to get a new belt and belt tensioner put on. Are you serious? that's waaaayy overpriced. Yes I had the diagnostic ran on my car which also added to the price I understand, that was like $120. But still, $400+ just to put on a new belt and belt tensioner is beyond ridiculous I think; it feels as if I was scammed. It's only a 2003 trailblazer not some super car.
Do not charge a $1000 for labor for a job that should only take an hour.
Service manager was very helpful
they directed me to a tow company and examined the problem and had my cat fixed the following day. This was an emergency and I was informed of the midas credit card which helped tremendously for this emergency.
As a very Satisfied Customer, I'd like to give itmost Special Feedback for- Mr. "VINO"/Front Desk Midas Representative, (and the Mechanics), whom gave EXCELLENT Customer Service!
customers check to see work was done
techs need to do all services and not blind side the service adviser!
Brandon was nice but, he does not know how to file a tire warranty claim. He also didn't check to see if the tire was in that I needed. So I waited for 2 1/2 hours and went home with a donut on my car. Then had to return and was told I owed 49.00 to put the tire on. Semi-trucks only charge 41.00. Then I aske for my tire no. So have to go and pay. I was promised an oil change voucher still to have not received it.
Call before doing a wheel alignment, when they found out I needed struts. Now when I get struts I will still need a wheel alignment. Keeping my car for 4 hours when I had a 9:15 appointment.
The communication, detail, pricing, the friendliness, and the overall experience was a wonderful experience, and I will be back very soon for some more work to be done on my car.
If I have a coupon for a price I think that should be the price and not double
I believe the man filling in was named Jeff. He was extremely helpful, great customer service. My sensor in my car went off and an annoying beep kept going off in my car. Jeff was awesome and went above and beyond to help me. Not sure what location he normally works at, just know he's awesome.
this is by far the best oil change shop at lake station. Staff is very kind and helpful
Kyle was amazing and talked me through the whole purchase. Kept me updated on timing and was extremely friendly. Probably one of the best customer service representatives I've dealt with in a long time.
The manager Gary was very awesome. I will come get my oil change here for now on... keep up the good work...
Extremely friendly and very professional
i have been getting a oil change at the same midas for a long time i think i should not have to pay for part the mechanic broke
Price is not worth the convenience, but I needed the work done. Waited four hours in lobby with very little communication about what was being waited on. Desk attendant (Gary) also made uncomfortable commentary regarding Caitlyn Jenner and transgender people during the wait. Very unlikely to return after this experience.
Professional , friendly , cheap and done quickly.
I came for a oil change and rotate another tires I had a coupon for $29.99 so he inspect my tires came up with all this tie rod stuff and all the okay I understand that part but you still charged me $45 on a $29.99 coupon I don't think that was right and I told her don't you think that's a little bit too hot having the coupon with it too just for oil change
Communicating with me on the service being provided. I had an oil change and the tires rotated. I had to remind the technician to rotate the tires. There was no air put in the tires and I am not convinced areas of the oil service were not checked. With respect to payment, Midas advertised one price and charged me another.No, I am not happy with the services I received. However, the gentleman who checked me in and out was friendly.
I’m not that easily satisfied at any car repair shop when it comes to paying for car repairs, I am retired. But I also know everyone has to make a living. I am very pleased with service.
Well everyone was nice and friendly
I was told by Brittany at the Merrillville location to visit this location as she was very busy. i made sure to clarify my groupon would be accepted to which she confirmed. I called the Hobart location for appt to which he said, " yea just bring it in. If you gotta wait you gotta wait" Of course with no other communication, He said AFTER the oil change that the groupon is not valid here. I had to come out of pocket 70 something dollars bc this was not communicated. When asked why I wasn't told before oil change, I was told they cant take it. It's already done, you need to pay.
So friendly, kind, understanding, very reasonable priced and so fast. I don't do oil change at other places less I have to.
They finished the job a lot quicker than I expected.
Kyle and his men were amazing and they helped me with no issues .. Will always go back there .. 5 stars ??
The guys at Midas have always been helpful and supportive whenever I've had issues with my vehicles. They do great work and go out of their way to provide a pleasant experience!
They were super friendly and very informative about everything they were doing.
"All three men in the shop were kind?explained what needed to be done?let me actually look under my car and showed me the part to be replaced. I was there less than 2 hours. So far everything sounds fine. They even checked my battery life for me. Good job, "
"Great environment, quick and kind people. Kyle is great & Noah did a great job on my vehicle. All around great service, it will be my go to store! Thank you gentlemen!! "
Great Service! Great Environment!! Great Prices!!!
"The workers were pleasant when making an appointment for an oil change. Upon my visit, my oil change was done in a swift manner and the workers showed me how my vehicle is doing (if I need cabin filter air filter, etc). They were very respectful and attent"
I'm so glad the Lord lead me to Midas. I was on my way shopping and I saw Midas across the road I jumped in the next lane and drove into Midas shop. They were so friendly and did a wonderful job. I'm so thankful. Great job well done Midas. My SUV is runnin
"I always say you have to have a honest doctor, a honest plumber, and a honest mechanic,. I wish I can get these guys 10 stars"
Came in after work and was right out of here
These place has never let me down. They will work with you no matter what. Great place to go the only place I will take my car too.
I want to say thank you to Kyle and Nick today for helping me with my car today (clown horn lol). They do amazing work and I highly recommend!
I received a great service at this location. I was educated on my vehicle's needs. As well as given recommendations on future services to keep my vehicle at it's best. I will continue to come here for my vehicle maintenance. Thank You.
"The GREATEST MIDAS TEAM I have ever met. I am so very satisfied with its MECHANICAL REVIEWS that I will NEVER search out another such team for such an job. FIVE STARS for the Midas Hobart Team at 3654 N Hobart Road, Hobart, IN, 46342. Phone: 219-963-822"
The car needed some continued work from previous repairs and the Hobart team worked to bring my car back to working order. Great people including the owner and mechanics. A huge thank you for salvaging the rest of my weekend. Feeling safe.
"I had the honor and pleasure to return to the Midas Shop in Hobart. At one the point, under a different management team, I had a very terrible experience, long wait times for an oil change, and rude behavior. By chance, my husband decided to see if the s"
I've been to the shop 4 times in the past 2 weeks to fix the same problem. The problem was never fixed but they charged me anyways. The Owner is very unprofessional and refused to talk to me . Every time I've spoke with midas there's always a new problem o
I went to this place thinking I was gonna have work done proper instead of going to a laid back spot to get my work done I went their had to leave my car for hours like normal I go back to pay I paid 364 and they didn?t show me my old brake pads or air fi
They did not have the drain plug for my vehicle in stock and sent someone all the way to another store when I did not call ahead to see if they could service my vehicle. Exemplary customer service and will be returning for all my vehicle needs. Manager was
What's the point of making an appointment if you still have to waite over an hour to get a oil change?
"Would like to start this off with, when Tony was manager this place was amazing!!! It however is NOT now. Had taken my truck and my son?s Nitro here for quite a while never had any problems. The last time I went for an oil change I am just going to assume "
So After Almost Having A Near Death Experience From Dealing With Midas And Getting Cursed Out By A Manager. I Was Taken Care Of Free Of Charge And Given Options As Incentives For My Troubles Which I Appreciate. Just To Find Out Days Later That My Car Was C
Fantastic customer service. Will be a forever customer.
Overall Midas is an okay mechanic shop aside from the issues I've had with them. Their mechanics do good work but the customer service from Gary makes the place that much better.
I called this store when they opened this morning and asked when I could come in for an oil change. They said right away so I was there in 10 minutes. I gave them my info and sat down to wait. First thing I noticed was that none of the employees or custom
Manager wanted to charge me $114.00 for diagnostic, when all they did was pull off a flap behind the headlight and jiggle the turn signal bulb. The mechanics are cool, though. They looked up the cost of replacing the whole assembly, which is the only way to permanently fix the problem...for over $800.00. Well, I wasn't going to pay that, of course, for a front turn signal bulb. But I was grateful they showed me how to fix it myself. The guy at the counter only charged me 20 bucks, though.
Good and effective customer service.
They were a little slow. But the service was great. I would go back
No waiting, no big sales pitch on thing I didn't need done!! Polite.honest.
"I've had work done there before I will not be going back for anything but an oil change. I needed my windshield wiper transmission changed. I was told on the phone that my price was just over $400 because the part was $248, and that was the cheapest they "
I waited 2 hours and 15 minutes for service. No tire rotation was done on my vehicle. I will not visit this location again..
Big shout for the help today!!
Tony likes to bs he gives me prices and then when i come in to pay its 200.oo more.He tells me stuff is wrong with my vehicle and not to worry about it right away then says he never said that when i come back.He quoted me 750 bucks for repairs then i get s
No New owner Jeff is selling customers repairs that are not needed. i used to work there.
"My wife took her car in for an oil change this month, and was told they could not honor the $19.95 conventional oil oil change coupon, that had THEIR NAME AND ADDRESS ON IT, because they do not carry conventional oil any longer. ( new owner's policy?)Sound"
Called up Midas of Hobart to schedule an appointment to look at my exhaust system on my 2002 Chevrolet TrailBlazer... Louis The Manager said bring it in and we'll take a look at it... When I arrived my car was in and up in the air on the service rack withi
They tried first day to support my exhaust pipe from hitting/ knocking on cross bar by just wedgng a bracket in between them but it fell out the next time I dove car. Brought it back second time and they said they might have to take it apart and weld brac
"Had front brake job on our older model MB. Very courteous, prompt and professional staff. Didn't try to sell us stuff we didn't need. By all means we will shop there again."
Great Service! Great price. I made an appt for noon. Turns out I was available sooner and Tony was able to get me in. He was very respectful and polite. You have gained a regular customer! Highly recommend.
I took my car to them because there was a shaking in the front end. They never did a pre inspection on the day of the service they charged me $650 and told me there was another issue for another $200 they could fix it... I still have the same problem toda
"This shop is only out to get more money as they don't disclose all the items that need to be fixed at the time of drop off if you get and inspection prior to work being started your lucky, I never got on when I first went to them let alone when I drop it o"
"Just had over $1500 in work on my 2005 Chevy van done, brakes, shocks, hoses, tune up and a battery. The mechanic was awesome. Your manager is great to deal with too. Will never go anywhere else again. Thank you."
Don't go here if you are a woman or a widow they prey on you! They will not do an inspection then hike up the price to cover additional repairs (initial problem) owner is not willing to make things right! Tony the manager works wonders at adding additional
I was mislead by Tony and then tried to get the issue resolved and they want to cover the labor but not the part that they failed to tell me in the beginning I needed to fix the problem. I will NEVER go back here nor will I refer anyone there! Corporate wh
"I stopped by to get a quote, (he called me later with it) set appt for Saturday after dropping it off on Saturday...4 hrs later Tony the Manager calls to inform me he finally got around to doing my inspection (that was supposed to be done when I got my quo"
"I took my 08 Sonata in for the lifetime brakes. Not but a few months later, the brakes are making a noise again. The shop manager admitted that something went wrong and they would warranty them out. Foolishly, I agreed to also have my front brakes done by "
I had to stop due to my back breaks making a grinding noise. They immediately checked everything and found my break pads were worn out and scraping against the routers. They gave me a good price and quickly replaced the routers and break pads. They were ve
"Took my vehicle there...gave me a final result to my trouble by reaching up and pulling out a part that caused my muffler to rattle profusely. A piece of aluminum had some how decided to make my muffler its new home. Down the road, they wanted money to r"
