Was quick and job done right. Thank you Damian and Shawna
I have been a loyal customer for over 20 years. This last visit was great, even more so than previous visits, because the ASE Certified Mechanic was behind the counter, apparently due to a back injury, anyway, he met a competitor's quote immediately and got me in right away and treated me much more cordially and professionally than Mark did as store manager. While Mark was always jovial and gave great prices, his level of compassion and integrity could never match this ASE Mechanic who helped me with my front brakes this time. He really works very well with customers, even though his prior work has been "behind the scenes", per se. Incredible experience here this time, and just pretty good every other time before. Thanks! 🙂
I brought my car in for a check-up before going on a road trip. As part of this check-up, I explicitly asked for the tires, tire treads, and tire pressure to be examined. I mentioned that the low tire pressure indicator light had recently come on, and to check whether any of the tires had been punctured. In the end, the mechanic said there was nothing wrong with the tires, but one day after the tires were re-inflated, the tire pressure indicator light came on again. I went to Walmart and it turns out the back right tire was punctured. Somehow, this incredibly simple problem went undetected by the check-up. I am no longer confident in the quality of work done by Midas and I will not be recommending Midas to anyone.
They employees were extremely nice and help me understand what was wrong with my car and why I need to get things done. They also explained the order I should get things done so I can have my car functioning and fixed properly
My family has been going to Midas for as 20 years. If there was a problem after working on such as power windows or windshield wipers etc. Then Midas would fix the Problem! 🙂
Everyone treats you like a friend. They are very friendly and know their stuff.
I had my issue arise the evening before and had to abandon my vehicle and my vehicle just happened to break in a gas station lot right next to 'another' tire place but I've had more then one bad experience with them so I called Midas and my quote was a fraction of what the other guys quoted. They also told me it would take at least an hour but not Midas, nope, gentleman on the phone said bring the tire right in and we'll work you in... And they did. GREAT JOB AND EXCELLENT CUSTOMER SERVICE!!
Jona Ewan quoted me the wrong price multiple times prior to arriving. Did not honor the deal I came to this location for. On another occasion told me they had to push start my automatic transmission vehicle with a straight face. Visiting manager Mike was great and made things right with a free oil change card. Jon is also great.
The staff was friendly and attentive to me. They called when they found an issue to see if I wanted it addressed. They explained what the issue was and why I needed to get it fixed.
Timely, great customer service, good price
All of your associates welcomed my friend and I with the utmost respect. All of them does a great job of communicating with us. I would recommend the Lafayette Midas gets more customers because they are genuine.
They were professional, friendly, efficient, and got me in quickly.
Actually complete some work. Even though one issue couldn't be fixed by Midas doesn't mean that you keep my car for 2 days and dont complete anything, not even the oil change. My time is important as well.
There is no other facility I would take my car to for service of any kind. They are reliable,have excellent technicians and can be trusted for an honest opinion. Have been going here for years and will continue to do so.
They did what was asked and Donna is very polite and professional
Mark and Mike were wonderful to work with. Both communicated clearly what the issues were and what my options were. They didn’t try to force repairs that could wait on me, and they were extraordinarily friendly throughout the process.
I only go to Midas because of their customer service and service in general, Where else can you go that does a courtesy check and tire rotation for free? I Love Midas!
Marc and his staff have always been of the utmost help to me. Johnna and Mike really helped me with my process as well.
The mechanics explained what was wrong and were very friendly . They took very good care of me
The employee made a comment to a customer along the lines of, I can’t talk to you like this, “the customer was a lady” but then said I can talk to my coworkers like this tho. My windshield wiper fluid was completely empty in the reservoir. After my oil change. And then upon praying with cash, the employee made a comment to me, “you and I can start dating with all of that cash” That is completely unacceptable!! I won’t even let my wife go to Midas at all now.
The mechanic has no idea what he is looking at. You fuys try to rip somwone off 2000$ for a simple fix. Always helps to get second opinions. This place will rip someone off in a heartbeat with unnessary work. Crooked place.
Very professional and friendly service personnel
I was very satisfied with the experience that I received, considering I wasn’t planning on even going into Midas on this visit, but I had no choice. Hub assembly was going out But I had no idea it was going to go out that fast and pretty much leave me stranded
Great customer service explained everything very well and completed service on time
The guys was great very helpful
I was from out of town and needed to leave the following day. They worked me in on a weekend to get my brakes fixed. Fast and friendly service!
The staff was great. They didn’t talk any different to me than they would have my spouse.
Employees were very friendly and mindful of timing and concerns were addressed properly
Mark is an awesome manager . Give him a raise
Associates are very friendly and easy to talk to, they don't pressure you into anything you don't need and, but tell you if you have any other problems you're not aware of.
Aside from the timely fix to my issue, the customer service was exceptional. The staff members are positive and clearly educated in their area. Explanations of the issues and their fixes were relayed.
When I called to schedule the appointment I was quoted a different price than when I arrived. All though after the service was completed I was only charged what I was quoted over the phone. I’m very happy with the mechanic, he inspected my vehicle to find marker lights out and replaced them as well as airing up my tires. The only thing that I have to complain about is letting me know the status of things. Such as when the mechanic comes in to get his work order to give an announcement when he is starting on said vehicle.
I could drop my car off to Jona at 6pm the night before and picked it up the next night after getting back from KY
This location is the best! Highly trained, professional staff. They care about their customers and want them to return. They are compassionate when it comes to the cost and time. They give you every avenue to help you make your decision. Awesome team and now they have a customer for life! Thank you!
The staff is friendly and knowledgeable.
Was done quickly and works now
Super lovely staff, very swift service
Made and appointment and never got confirmation. Pricing issue.
Everything from the reception to pricing and attention to detail was perfect.
My car had a new transmission put in at another repair place. Shortly after it was driven away from repair place, it died. The repair wasn't equipped to repair what they felt was wrong. They had our car towed to Midas. Mark was AMAZING!!! He test drove my car and told me there wasn't anything wrong with the car, it just needed to be re-acclimated to the battery. Mark also has a great personality!
I AK from out of town for a college football game, where I experienced a stall in my car turning into a parking lot the night prior - where my battery light came on and power steering failed. I called the next morning around 7:30 am and talked to Mark on the phone about the issue I experienced, and was told to come in. Upon arrival, Mark was able to explain potential diagnosis with the information given, in a way that someone that is unfamiliar with car lingo could understand. Mark was extremely friendly and personable and I felt comfortable that things would go smoothly. Luckily, the issue my card had that caused me to make the trip to Midas seemed to be a "fluke". I was not charged for the process of diagnosis and was able to make the 4 hour drove back home. I did leave a tip for the above and beyond service that Mark was able to give. You could tell that he was passionate about his job and loved life, and the world really needs more of that.
Starting from making an appointment online, it was easy and quick, the representative was pleasant and friendly. I was welcomed with smile when I got to the location, the service and cost was thoroughly explained. Overall, it was a wonderful experience .
Overall, I was satisfied with the service and how they got my car fixed in a timely manner. I work Wednesday-Saturday 6:30am to 5pm, so they fixed it right on time.
I was very satisfied with my service!
As always,excellent service,good explanation of problem. Reviewed pricing with me. I was very happy that vehicle was diagnosed properly,a part was available for the repair. Always seem to know what to do. Thank you !!
1. I had to wait 30 days for a repair that should have taken 5 days. Your technician damaged my front differential. It needed to be loosened in order to remove the oil pan. It took approximately 30 days for YOU to replace the part YOU broke! 2. My engine still has an active fault code. 3. The new oil pan gasket leaks.4. There is a missing cotter key for the castle nut on the right front suspension. 5. The steering wheel was dirty. 6. The cab smells like oil. I live 355 miles from this location. But if I lived 5 miles from them, I would not return to this location. It was a terrible experience. A refund would improve my experience!
Midas move in on the trouble right away ask me a few question And they test the part that way bad and replace the part All is well thank you
I went in for brake pads, then it was said i needed rotors (which i thought i might have needed) so i was okay with it. then a battery. i just dont think i should be charged for labor to change out a battery...
Marc and Jeremy were extremely friendly and entertaining. My car was fixed in a very short period of time and a complete explanation as to what occurred was provided. The price was fair. The car that I had repaired is an older car and after my experience at this location, I feel comfortable that my daughter who will drive the car will receive excellent service there if another issue arises.
Scheduling was very easy. I was able to get my car in fast. Everyone was very friendly. Price was much lower than the other quote I got and service was fast.
I brought a spline in to have the lower ball joint removed and install the new one. It took less than 15 minutes and I was charged 75 dollars for such a simple task
The staff was very helpful and courteous with my car troubles.
This is my third visit to this mitis location. The staff is wonderful. I’ve been completely satisfied every time they call me when my vehicle is ready I live in Indianapolis I work in Lafayette but when I need something done to my vehicle I wait to walk. I’m in Lafayette so I can go back to this Midas location for help.
Jeremy did the vehicle reservation, intake and payment processes. I enjoyed that Jeremy was willing to engage in basic, friendly "banter" relating to the day, current events, vehicle assessment. Said "Hello" to Mark on the way toward waiting for service to be complete. He, too, engaged. Good fellas.
The people a Midas Lafayette were very professional and a pleasure to deal with.
Easy to work with and no hassle at all. Good people at desk and in shop explaining all there is to know about vehicle.
Nothing was explained about my service, windshield wipers needed to be replaced and it was not checked. Associate tried to upsell a product to me that I do not believe is necessary at this time. Not sure it the person was an employee, but there was a person sleeping in the waiting room. Only guessing because the person was wearing a mechanics uniform. Two of the three employees I had an interaction with were impolite. The third person who checked me out was the only good interaction I experienced at the store.
Jeremy is very rude every time and has the attitude of not wanting more customers. Mark and Johnna are awesome and always make it work!!
Quick work and honest people telling me what I need to fix my my truck
Because they were honest about what my vehicle needs and they made feel like they really cared about my safety
Always a friendly atmosphere and great service
Don’t tell customers that they need something that is not bad on their vehicle. Be honest about it. Had my truck checked out by another garage and they found nothing wrong with my truck. Your shop wanted to charge me 1200 for a steering shaft that was not bad.
How fast they got me in and repaired my truck
My partner and I were casually driving to work when our tire popped. The employees there at Midas helped put a spare tire I just happened to have on hand with ease! Got us in and out. Will definitely be a returning customer. Also, all the employees had such great attitudes!
It took a long while about an hour and half to get an oil change.
VEry satisfied. No issues and easy tooget an appointment
Have been using this Midas for many years. Jona,Marc make it an easy and pleasant experience.
When scheduling my appointment, I asked if there was car service to take me back to work and was told yes. When dropping off my car, a different person checked me in and was very annoyed that I needed a ride back to work. They took me, but I felt as though I had done something wrong. Also, I saw the sign that states Free Tire Rotation with Every Oil Change so I asked about the service. I was providing my own oil and filter because you don't carry the brand we use. He stated in a rather condescending tone, "For customers who buy their oil from us!" That prompted me to rethink requesting an estimate for new tires. Not because of that policy but because of the way he was treating me as a customer. I understand not offering an additional service in a case like mine, but he didn't have to make is sound like I was trying to steal from him. The lady that was working was very nice and helpful.
People bringing their cars in are already having a bad day. Staff who are unknowable shouldn’t be treating customers as if they are doing them a favor by checking them in. I would have rather been turned away than talked to the way we were. The man who took my information was so rude and condiceineing if I was able to take my car someone else I would have in instance. We will not be returning.
Marc is always very friendly and pleasant and makes the experience satisfactory. If there's ever a problem or an issue, Marc always stops what he is doing, goes out to the bay and ensures it's taken care of on the spot. But it's not just Marc that makes the experience pleasant, all of the front counter staff and the mechanic (Joe specifically is who has done my recent repairs) they are ALL very friendly, informative and keep communications flowing. Always a great experience all around!
fixed engine sensor issue
The front desk guy first told me to go to tire barn because he didn’t have any staff to remove mail from tire. I hate tire barn. Turned my frown upside down when a worker came back from lunch and serviced my car.
Friendly service, explained what was being done. Checked for anything that would be a problem in the future and explained in detail what had to be done. Marc is excellent in helping to get what I need done.
I was treated very badly, and the store was trying to get as much money as they could while my car was there. We wanted a certain type of service done, and Marc/mgmt was pushy and nasty because we didn’t want to have any other work done. This type of bad behavior wasent the first time, that I experienced from this store. I will never return there again. It’s really to bad, I had a really good relationship in CA. but not in Lafayette.
I purchased 2 new tires with an alignment. However, when I went to pick up my car the alignment had not been done. I had to wait for another hour because I arrived 20 minutes before closing. I would say the techs could have had these completed verses standing around doing nothing 30 minutes before closing.
Brakes were failing and Midas got me in for service immediately even though they were very busy. Manager was very kind and welcoming (and humorous) All the employees I interacted with were very friendly.
Manager and everyone went out of their way to make sure I knew what was happening and they worked with me on the repair. Love this Midas shop and will continue to return to it. The service is excellent and so is the Manager Marc Horton. The tech who worked on my vehicle went out of his way to make sure things were right. I appreciate all that were involved.
Great value for the service I needed completed. Fast scheduling. Clear communication. Friendly associates.
The service was excellent
Convenient location as my car was overheating. Excellent on boarding and efficiency with completion of car issue resolution. Even gave me ride down to my other car over a mile away since my daughter is driving, the overheating car and I had to come get her.
It was easy to schedule an appointment. I dropped my vehicle off before work and they text me by my lunchtime, saying it was ready to be picked up. The overall price at the end was very pleasing. I will definitely be returning to Midas.
Two employees called off. The technicians were very accommodating. I was there for two hours but they were very very busy and apologetic!! I was very very happy with the cost and care!! I will definitely be back!! “Word of mouth, is the best advertisement!!”
It’s the third time I had work done at this Midas. They are very nice and do a great job.
Mostly the cost, everyone was super friendly though.
Midas has always been my go to place and will continue to be. I feel they have always been honest with me.
The waiting area appeared dirty. There were wrappers on the floor. The bathroom was clean. My vehicle was done and it took a while for my paperwork to be called. I Normally have a good experience. This was not this visit.
Don’t promise something you don’t follow through on .
Great customer service took a day to fix my car I loved my experience
Everyone was very friendly and helpful.
During previous oil change at same location, guide tube on the oil cap was not put back. I was asked to purchase a new oil cap for $60+ during this visit. The associate refused to accept their fault and the car was running last 5k miles without a properly installed oil filter. I had to haggle to get $20 discount and ended up paying $40 for a $20 oil cap all due to their fault. Will not return to this place.
Everyone was friendly, informative, and honest.
Fire the owner and they need to have better communication
Even though "construction" that was not even going on inside like they said it was they need to have the lobby open! I was told by the same woman on the phone I could wait for my vehicle a few days prior but was not able to do so so I had to just get the parts and do the work myself
Mark and his crew go above and beyond helping you by answering questions and explaining in depth on what needs to be done to fix the issues that are happening at the moment.
I had the a rear tire blown out. They fit me into the schedule. I had expected a longer wait because of the amount of customers. They were friendly and made me laugh.
The customer service was great and the people took the time to explain everything
Marc and Jeremy were wonderful! Will definitely continue to take my car there for many more services.
The staff was thorough with our arrival and focusing on our needs for the repair to my vehicle. We were in and out in a timely fashion. During pick up, they were able to explain everything they did without making it difficult to understand.
great explanation and advice for the next visit and check-up
If a customer schedules an appointment, they should not wait over an hour for service.
Fast and nice and friendly. Will be returning
Technicians were nice and were very helpful. Diegnosed problems and explained problems to other customers in the waiting area. Desk staff and management were very nice and informed of their jobs.
They didn't call me back about what they found on my car until I called and asked.Their labor charges are ridiculous. I showed MIDAS estimation to the other mechanic, the other party charges me only 1/4 price on same services.
A weekend before thanksgiving, when all the other service station said they cant do alignment, Midas representative Mark said bring it in buddy, we will figure out something.
Manager was very accommodating.
Superior staff!! Friendly, helpful!
Very satisfied! Mark and his crew always take great care of myself and my mom when we come in. They are amazing and we will go there for as long as they are around!
Please honor your schedule, when someone signs up for an appointment from 8-9, you should at least try to do ANYTHING for them in that time period. Also, not take random unscheduled people ahead of someone who actually scheduled. I also do not appreciate being upcharged 100 dollars, that was really shifty, as my sister had the exact same oil change for 30 dollars less. They didn't make a single effort to communicate and when I asked since I informed them of my semi tight schedule.
Excellent customer service. Staff was friendly and accommodating. Price, service, and product fit budget and schedule. Great experience!
Excellent service with very friendly people. I was really impressed by the kindness I received during my visit.
They were very knowledgeable and explained to me what needed done. Fixed it right away and didn’t charge me for things that didn’t need done.
I dropped off vehicle for oil change and check up at 11:00. They called me at 5 to say that it was ready to be picked up. Got there and said it had to have repairs and would be done by noon the best day. The next day they never called so I called them back at 5 and they said oh yes it is ready to be picked up. Picked up next day and it made metal rattle noise. Took it back and they said oh bring it back tomorrow. I told them I am not driving it till it is fixed. They said give us the key we will see what we can do but probably won't get to it till tomorrow. They ended up calling me.saying they forgot to tighten my bolts after they put my shocks on I can come pick it up tomorrow.
I was highly satisfied. Associate at the desk was friendly and knowledgeable
The staff were very helpful and gave me a much better understanding of my vehicle's issues than I normally get from car shops.
Everything was explained to me and they gave me different options for my vehicle. The manager was friendly and helpful
To be highly satisfied, the price of the service has to be highly competitive. I have other mechanics who service my vehicle. They charge a significantly lower price than Midas. However, for the sake of fairness, the customer should be aware that outfits such as Midas, are there when others aren't available. There's a price for convenience. And for that being said, I have been generally happy with the quality of work performed on my vehicle.I've had Midas work on my vehicle several times. I've spent a lot of money at Midas. I depend on this vehicle for one of my sources of income. Personally, I spend a little more, but they allow me to continue to make an income. And I have no problem with that.
Scheduled on short notice, quick, good price.
The staff at Midas was beyond accommodating. We had battery charging issues while on a family road trip. We called on our way into town to get work done on the vehicle. The staff was prepared for us and checked the vehicle right away. It was late in the day and the job needed for our vehicle was projected to take 4 hours, meaning we would have to stay the night. The staff recommended a great hotel in town and even provided transportation. The next morning, we received a call that our vehicle was finished, they picked us up from the hotel with our vehicle. The customer service they provided was the best we have ever experienced. Thank you for taking care of our family.
Always great service, everything is explained. It’s nice to do business with a trusted local business. Have been using this Midas several years. Thank you.
Staff very friendly and took excellent care of my truck
Upset not a customer again
I will not be back, took my car in for a brake flush. Was told this would take about an hour but wouldn't be until the next day which was fine. Called the next day in the late afternoon and car hadn't even been looked at yet, asked if it was going to be done or if I needed to take it elsewhere, the employee put me on hold and then came back saying I could come get my car...so I did. I took that as being very rude and very poor work ethics. That store used to have a fenominal reputation but not anymore.
Unattractive waiting area. TV too loud.
The place was clean and the people were friendly. The associates were understanding of my financial situation and explained why I was getting some of the services. Because of the situation I described, Midas called me and had me come in days earlier due to safety concerns, which I really appreciate!
The staff at this Midas were incredibly helpful and despite being short staffed fixed my car in a very quick amount of time. I will absolutely be returning here next time I have car issues. They’re really life savers!
I was passing through Lafayette on my way to Wisconsin from Virginia when I encountered issues with my brakes. Midas was open early, 7am, the team at that Midas location were very accommodating to work me into their schedule to evaluate and fix my car problem so I could continue my journey safely.
Simply put.Best service, best smiles on faces, was fun to be there, they were honest, and left knowing I would absolutely bring my vehicle back.
I took my car for a brakes change, and the technician explained very well the details of the service. Good price-value.
They were friendly & explained what would be happening in a way I could understand & showed me on the car what they were talking about
I’m just a satisfied customer
Marc was incredibly communicative and lively during my visit to the Lafayette, IN. location. He was also very friendly and kind to every visitor that came in. The service was phenomenal and they were very willing to work with me on the price of the repair.
I feel that the problem was misdiagnosed from the beginning and I was told the work had been completed. When I went to leave I realized the problem had not been fixed. They tried to convince me that it had been but to only find out the problem was something else that needed additional services. I spent over 7 hours waiting for my brakes to be repaired.
Every aspect of this visit was terrible. At the end of the visit, the manager said "next time, come in on a Wednesday, it won't be as bad." My response was "if I have an appointment, no matter what day it is, it should never take 7.5 hours to replace my brakes. And, there won't be another time as my last visit here went almost at poorly." After my right turn signals didn't work immediately following the visit, a technician named Mike was the one bright-point of the entire day. He immediately offered to find the problem and fix it and he did so within a few minutes. He would be the ONLY reason I would ever return....but, that will not happen as the rest of the staff runs the place in a terrible fashion.
The price I paid for the alignment was more than across the street
Felt welcome, was waited on immediately. They pulled my car in close so I wouldn't get wet.
Mark and the rest of the team were helpful and cheerful to work with. Communication was clear and timely. Pricing was fair and within expectations.
Friendly staff, love Johnna!
I like that they physically show you what a problem is and explains the importance of fixing it properly.
Extremely friendly and offered to help drive my truck home for me as I didn’t have anyone to help me.
The final price was $50 under what I was quoted. The boss has great energy and fun to work with. He knows I can't afford all the repairs during my visit and tells me what's most important and what can wait.
I went in for the rods, but after joe lifted it he informed me it was the wheel bearings. Well they had recently done wheel bearings on it so they just fixed it up under warranty and went ahead and changed the outer tie rods and did an alignment. They were honest with me about what was going on and as always, did an amazing job. Marc also gave me a quote on new tires after noticing how bad mine were. It did take them all day to get it done, but they got it done and made it right. I will be returning for some work here in the near future.
Called a got an appointment right away and job was don’t on time and finding were explained when we picked the car up.
Mark and Jonna are always very friendly and professional. I also liked the ease of dropping off my vehicle and picking it up at my convenience.
Communicate what the hold up is. Personally, I felt $1200 was quite high. Especially when we stop to check on car and it hadn't been moved yet. Was told we would be taken care of and didn't happen.
The staff at my Midas are winderful!
Every time I try to schedule an apt. online I get a message saying that someone will get back to me within so many hours to confirm the apt.-no one ever gets back so you never know if you have an apt. or not. I came to this apt with my 8 y o son there were a couple of people who went out of their way to make us feel welcomed and take care of us (particularly the woman in the office). I did very much appreciate this.The mechanic was working on three vehicles at once- which i understand the need for productivity but at the same time, how do you finish one job if you are constantly going back and forth between vehicles. I was there for an oil change and tire rotation. I was told i had some corrosion on my back rotors, which i thought was odd since i was just there a few months prior spending almost $1000 to fix the entire brake system of my car. After they looked this up, suddenly it was just a hardware issue and they would take care of it for me. I watched the mechanic the entire time- my tires never got rotated. Then when I asked about if they got rotated or not I got told that they were supposed to but "i wasn't here so i don't know". No offer to ask or anything.
The team is awesome great experience
The staff was incredibly friendly and communicative.
Mark is literally amazing, understanding and cares whole heartedly about his customers. He’s friendly, personable, real, and considerate of every aspect you can think of when it comes to customer service. When he says “if you come hang out with me- we will get you taken care of” he truly means it. Thank you Mark!!!
Don’t hire racist’s people
The service manager Marc and Jhona were very professional and friendly.
We always take both of our vehicles to this Midas location sagamore pkwy, Lafayette INEveryone there act very professional. We have always been happy with everything. Mark is the best at customer service. He is our favorite there, but everyone has been great.
The people who I interacted with were funny, helpful, and knowledgeable.
waited more than 3 hours for simple engine light. in the end, they said to me to come back within a week to recheck. the problem didn't solve. I already knew the codes on my engine light and was expecting for diagnosis and getting an estimate for repair. They didn't do or say anything I didn't already know in more than 3 hours of the visit.
The store manager is amazing person and has a great personality. All the employees there are so friendly understanding and caring. They listen and talk. They make u feel very comfy
They inspected my rear brakes which were grinding and called me within an hour to tell me the problem. Then they ordered the parts and had it fixed by mid afternoon. I picked up my vehicle after work. I was so happy that I did not have to go without a vehicle for the weekend.
"Had work done on the car, they said it would be done the next day. I had to call the store the next day just to hear about a new discovered problem on the car. Why wouldn?t you contact me for that? It?s seriously unprofessional, better yet I still had to call them to figure out when the car was ready. I?m only giving 2 stars because the work was done, but the lack of contact is not a good sign. I?m never getting work done at Midas again."
The service and work was exceptional.
Friendly staff. Made everyone there feel welcome and interacted with everyone.
Great service and communication. I’ll be back
Midas took my vehicle in without an appointment and I know they are very busy. Performed necessary work much sooner than expected. Professional,courteous and get the job done. Have been using this Midas for my auto care needs many years. Thank you very much!
I would recommend my family and friends to come here because everyone there is awesome and very helpful and they helped me out within my budget and I'm definitely going back if I ever need any work done again..Thank you everyone that was involved.Judy M
Trying to hold MY car on mechanic lien for repairs that they caused is not good business... Gone to Corporate for resolution. Case # 4241002.
"I do not even have enough words to say how much I appreciate ""Everyone"" there at the shop. So, I am going to stay with, ""Thank You ALL"".Donna D"
"A great place to enjoy yourselves, jam to their great ?? while your vehicle gets worked on & great group of ?? guys n 1 gal ?? ... Thanks for being nice, fun & clean w.my cream Lincoln ?? #1 ??"
Awesome job!! Thank you very much
Awesome job!! Thank you very much
My wife was not happy after brining car in for oil change and check breaks . They where looking for me but my wife waited extra hour before they called me and told them my wife is there. She was told need new brake pads and rotors and they received the wro
"I have, and will, only bring my vehicles here! You can?t beat the service or price!! They won?t play games or charge for unnecessary things...I can?t say enough about them! Marc...you rock!"
These guys are like a family. They know me by my first name. They do the job if they can?t figure something out they help one another. I leave in kentland there are auto repair shops here. Nothing like the service i get at Midas. I?ll drive the 50 miles.
The employees provided excellent customer service and got my car fixed in a timely manner at an extremely fair cost!
I recommend this autoshop with 100% guarantees that the mechanics will fix the problems!!!
Yes my vehicles love your oil lube and filter replacement . I recommend this shop as always....
"As usual, the Lafayette, IN location completed my service very well. They double checked with me to be sure I knew what I'd be charged and in their review of items did not suggest I replace parts that weren't needed, as many other service stations do. I'v"
As a parent of a child who that go to Purdue and Don?t live there and her car breaks on a Saturday night and you don?t know what to do. You go to the internet. They were the only place open on a Sunday to look at her car. They got her car in and fixed it
These guys are wonderful. Makes me feel safer driving knowing they have checked everything. The manager at Sagamore location rocks! She is so awesome
"This is the only place I go, they are all so awesome and Marc is the best! Great crew and the service is always fast!"
"I talked with a Midas management about a oil change and a squicky noise from my brakes. The mechanic that worked on my truck knew exactly what was wrong with it, and replaced rear shoes ,oil change, and replaced air filter. Thanks Midas"
I only had to wait 30 min and all of the staff were super friendly
"I would absolutely recommend this location to everyone! Mark is absolutely so friendly, very friendly atmosphere and very knowledgeable. I definitely will be going to this Midas for all my car needs. Mark is the manager there is absolutely hilarious too! T"
My experience at Midas was excellent.! Mark the manager there is so awesome and honest. He is also hilarious. Makes you feel at home. Prices are very reasonable and they do a fantastic job and my vehicle was done exactly when he said it would be!Definitely recommend Midas !
I visited your shop after confirming with in-shop customer care lady that I can get my vehicle in for a wheel and suspension check. She told me to give her until 1130 -1145 to bring it in and it should take about 30-45 minutes. I check in with the vehicl
Completed job quickly and efficiently great customer service
"Although I had an appointment, they took 1 hour 30 minutes to just change the oil.Other than that, I have no complaints. I reduced two stars just for the slow work."
It was fast and honest service
"I'm an old customer of Midas Canada, and now the US as ever they are professional, welcoming and reliable. "
Did an half an alignment I requested after waiting all day. Wait theirs more . The car pulled really hard to the right when they finished. I brought it back the next day. They said they would look at it. They tell us about a part being wore out and needed
The service was good. The facility was clean and the service personnel was very nice and polite and helpful.
The Guys are Awesome .... From the front to the Mechanics...But when it was time to pay the Lady up front did want to do the paperwork so I could use the Midas cc... That I got accepted for and I was ******... I Had to spend over 600 dollars...Because sh
Great guys and love to help out vets. Was in the shop and over heard what they did for a veteran could ask for better service or guys.
"I have never once had a bad service from these guys! They not only do their job well, but they have personality, and excellent customer service! Marc is the best, and will do what he needs to in order to take care of his customers! You picked the best mana"
Good service at the fair price. Timley and prompt services with good customer service.
Job was done well and was done timely for a reasonable price.
Always helpful, welcoming and accommodating. Mark and the team are great!
The shop was quick and efficient. Setting up an appointment was not difficult and service was prompt.
Wont be going there again 4 hrs for a front end work should have took an hour. Poor poor srevice
"The staff was very friendly and eager to help, the oil change got done quickly, but never in my life have I heard of an oil change being $76. Never again! I will learn to do it myself for that price. "
Very happy with the service and customer service
I went to Midas for an oil change and of course they found some other things wrong-which I knew there were some issues with the car. The repairs were quite expensive. But Mark and Brandon and I believe the owner helped bring it down to a manageable cost. I
"While the service seems to have been fine, the experience of getting it done was not. Staff were not wearing masks, were not maintaining social distancing, and lobby capacity signs were being ignored. I was also checked out rather slowly by a gentlemen who"
These guys here run a wonderful business it?s always a friendly place to be at and they get you in and out ASAP which you can?t beat they are pretty busy at times but with their quick and reliable services it still wouldn?t take to much of your day
Web site says work estimate in an hour. Twenty four * hours and still waiting. Gave me time to read other reviews. Guess they don't want and won't be getting my business.
Excellent........ .........
Took 4 hours and they forgot to put the updated mileage sticker.
"I went to 3 car places before Midas, they completely made up things that were wrong with my car trying to get me to spend $2000 to fix it. I then went to a reliable place the day after they told me that and there was absolutely nothing wrong with what they"
Very friendly! Got me right in with little wait time for service to be finished.
"I went in early Morning, and was barely awake. I got there and was promptly greeted by the front desk guy. Mark I think. Immediately had my car in and out for a basic oil change, I was laughing so hard in the waiting room I almost paid them to fix my catal"
"I went in for an oil change and told them not to rotate my tires because one would lose air every once in awhile. When I got my car back they had taken my tire pressure down to 32 because that is what the car says on the inside of the door, but the tire sa"
NOT HAPPY AT ALL WITH THE SERVICE I HAD DOWN. THE FIRST TIME WAS FOR BREAKS AND BATTERY WAS TOLD DIFFERENT STORY. THEN WENT BACK FOR OIL CHAMGE AND A HEADLIGHT THAT COST ME 100.THEN I WAS TOLD THERE WAS STUFF WRONG WITH MY CAR AND IT NEEDED FIX. LIKE ASAP
I go to Midas for all my car needs. They take care of me well and do it in a timely manner. They are always honest and willing to show me what is wrong with my vehicle so I'm never left wondering if i made the right decision. I would highly recommend Midas
Only place in town I trust to get cars serviced! They are honest and upfront! Fair prices. Great customer service.
"The last time I had my car serviced by the technicians I was told without hesitation that the car would be ready by the end of the day. I dropped the car off, with an appointment scheduled early in the morning. When I returned at the end of the day, they h"
It is always a great experience.
Done right and in a time manner!
They did not talk to me about iany issues that there was and didnt even try to sell me ttires that i need
We took our VW Diesel Passatt to be worked on and asked upfrom is they worked on Diesels and said that Mike did. We had an engine light so they ran the tests and said they would have to order the part but it was okay to drive. We took it back and they pu
Fixed my tire in no time. I am going back for oil changes and new tires for my sons car.
Great service from all and Sundays are great......
"Best prices in town to get tires mounted, balanced, and installed. Would've cost me well over 300 to get them put onto an early 90s Honda. By going here with the tires I bought I wasn't even out 200. And the people there are great. They keep it light which"
Everything was pretty good.
It was an excellent service. I am pleased with the attention received. CONGRATULATIONS
I like the oil services your employees provide they are fast and Friendly. I was recommended to use this location and I do recommend to family and friends.....
The Guys at the Front Desk are awesome....All the workers are Great and do and incredible job... keep up the gods work Ladies and Gents
I was in there a week a half ago. They told me it would be 45 minutes. I waited 40 minutes and my truck wasn?t even in a bay yet. So I left. I tried to schedule an appointment online yesterday. It acknowledged me and told me when they opened up they would
I can always count on great service from the crew at Midas
Marc Horton is a outstanding manager taking our car there for brakes next Would highly recommend them
Staff are friendly and helpful to get my vehicle back on the road quickly!
"I made an appointment for an oil change. I arrived 15 minutes early however, almost 2hours later and my truck wasn't even in the garage. So, what was the point of making an appointment? I left a very unhappy customer without an oil change."
I was a regular customer at Midas but they cannot even fix a tire that was losing air without breaking the tire sensor and their fix was spray tape! Will never trust the care of my car to these guys and this was with a 3 1/2 hour wait. If you love your ca
Took 4 hours after appointment time Before car was actually serviced. 2nd time in a row this has happened. Will not be talking it back there
These guys have been nothing but fantastic to me! They never try to sell me things that I don't need and are always looking out for my safety. I will never go anywhere else!
I routinely get excellent service from friendly staff
Service was prompt and very friendly. Will definitely be returning.
Took my car in and told them need front pads replaced. 2hrs later they tell me I need new pads. Hello!! This place is a joke.
I stopped in just to see if they had the time to check my breaks. I was greeted with a smile and they were extremely helpful. I was told it was no problem and they could get me taken care of before I had to get back to work. Less than 3 hours later I had m
"All good as always, except for one detail... The new guy who performed the oil change left grease and smudge marks all over my wifes vehicle. Other than that, service was great as always..."
"I am a regular customer at the Lafayette store and have been getting my oil changes there for the last 2 years. I understand its an economical place and I do not expect the environment of a dealership, but the least I can expect is decent behavior and the "
"Kind and thoughtful employees, satisfactory service on my vehicle, and helpful information sum up my visit. I had the oil changed, tires rotated, and battery terminals cleaned. It took a long time, but it was a pleasant experience. And I wouldn?t want the "
Excellent service. Highly recommmend.
Everyone was extremely polite as usual. Service was provided in a fast an exceptional manner! 5Stars
I took me*y car in feb and nothing was wrong with my car per there inspection except for the DRIVERS side hub assembly. Second time i took it in to get hte DRIVERS side hub assembly done and was told my tie rods needed it worse. i agreed to do it and id co
Always wonderful service from friendly and competent staff!
I have used this Midas for a long time for oil changes and have always been satisfied. Yes they would try to tell me I needed tires when I didn?t but no big deal there. The last two oil changes from here have resulted in big problems for me. The first one
Sorry but I was not happy with my recent visit to Midas. I was ?sold? an air filter which now I recall they sold me the last time as well. Also it was recommended that I get new tires and my tires are less than a year old!! Not happy with such pressure. Y
I go here for oil changes all the time I love the friendly staff and front desk associate Johna. So far I have only had an oil change done but I am possibly going to get my ac fixed there as well. I trust the team to do the job correctly ! High recommend t
I have never been unsatisfied with the level of service I've had done to any vehicle I've owned and brought in to Midas. They have always been courteous and very informative in regards to work being performed or on work they suggest getting done. Highly sa
I have never been unsatisfied with the level of service I've had done to any vehicle I've owned and brought in to Midas. They have always been courteous and very informative in regards to work being performed or on work they suggest getting done. Highly sa
Great price and good job ??
I made an appointment for brakes and found out my brakes were not the problem. I needed wheel bearings and a sensor. Much more money than I was able to pay at the time. They gave me credit options I was not aware of. I do not have good credit but they g
The staff is so fun and make waiting for your car a breeze. My toddler was with me and they made sure there was something on TV that she was able to watch. We will definately bring my car back whenever we need work ot tires.
Customer service was great. You can in and he made you feel very welcome. He kept you laughing and made sure that you were in good hands and that the job was getting the job done good
Battery wasn't in stock but was three the next dayService was good and knowledgeable
I depend upon the skills and service of my local midas to keep my vehicles operating in a safe and efficient manner. I regularly recommend them to others.
"My experience at Mdas for my oil change was a little disapponiting this time, they were slow getting my car in my appointment was at 11a.m. it was almost 1:00 p.m. whe they finally got my car in and that was only because I had went up and asked. And then "
Not all that great. They fixed an issue and created another. They tightened everything up that was needed but ended up breaking a seal on the arm under the power steering box. So now Im leaking power steering fluid. Ive called and left messages and no one will get back with me
People where friendly and fast i listened to me
"Fast, friendly service. No complaints."
I will never take my car to this place again. They had it can didn't fix everything and now my car is in another shop. I wouldn't recommend going there
"My family recently had a house fire and are living in a hotel, so in an effort to try and get back to normal I decided to get some everyday life things done. My wife's car needed the oil changed, so I went to Midas and was able to relax and forget about al"
"This business' strategy is clearly to earn loyal customers rather than overcharge people. Earnest, friendly, helpful employees, especially Marc!"
My husband and I Came in to Midas yesterday because my truck was acting like it wanted to die/hesitating. Fast forward to an hour later...The manager tells us he ?thinks? it just needs a tune up and new spark plugs.They actually were messing with the spark
Job was done quickly for a reasonable price.
This was our 1st time coming here and i really enjoyed the service we received!! Plan to return!!
Already recommended to several people.
Excellent service, the team at Midas got me in and out quickly.
"Awesome manager & sales personnel , pleasing atmosphere. Great technicians.Always a pleasure to bring our business to Midas! "
Yes everything was great. Thank you
"I went in for just an oil change and then decided to get my front wind shield wipers changed too. I was there for 3 hours total, granted I was told 11 and arrived at 10:45. The coolant needed flushed and I thought they did that for me, but apparently tha"
Staff was super friendly. The oil change was quick and they also include free tire rotation during an oil change which is great!
"Quick Service. Good Price. I appreciate every time I'm there, the employees are respectful and personal without being fake about it. "
"I wasn't looking forward to getting my oil change, but while I was waiting it was very entertaining and funny with all the employees. You did a great job with my car and put me at ease with all my concerns. I would recommend midas to everyone!! Thank yo"
Good service. The basic maintainence is free.
Real Professionals. Great service at a fair price.
Poor service. Dislike midas
Nice friendly place to go.
"Staff was very friendly and knowledgeable. Completed a full inspection of my car to make sure it was safe to drive even though I was only there for an oil change. Service was quick, thorough, and affordable, and I even learned something new about tires whi"
Great service. Was in and out in a good time
"Everything was done timely and very good. TV in the waiting area had ""Naked and Afraid"" on. I didn't think naked men and women were appropriate to have on. "
"First time coming to Midas I had a wonderful experience, they did not replace anything without telling me first, and they listen to my concerns. "
Rockstar team that makes you feel like family. Hands down the best place to go for car service and repair.
I love this location! The staff is always super helpful and friendly. They do a great job on my oil changes and also rotate the tires for free. I definitely would recommend this location !
Yesterday my car started making a noise on the way home. This morning I called and tried to describe the noise. Your staff said bring it in now and we will take a look. My husband drove the car in. Both calipers had to be replaced and you completed it
Wonderful customer service and great Tech's!
