Midas Merrillville est votre centre multi-services en matière de freins, de vidanges d’huile, de pneus et pour tous vos autres besoins d’entretien d’automobile

The staff was friendly and helpful. They started with assessing the problem and providing options. They gave me space to make a decision and one I felt confident with.

Matt was fantastic to work with! Can’t say enough great things about him. He was knowledgeable, kind, and it was clear I could trust him with my car

Customer friendly they got me in and out and explain everything on my car

Took 2 hours for one vehicle but phone was not working . Second vehicle was completed faster. All good.

Great customer service

I went in for my regular oil change and chose to pay for the tire rotation which is no longer free with oil change and my tires were found to be dry rotting. These were the original tires on 10 year old car. Had I said no I may been driving and the tires could have caused an accident when they finally shedded.

I brought in my 2012 BMW 535i for suspension noise. I am still having this issue after being told the vehicles suspension was fine and all that was needed was a wheel alignment. I was told that the vehicle was inspected by two technicians and was test driven. No suspension issues were found. I had the wheel alignment performed, as suggested. I can still hear/feel the worn shock bounce around while driving.

They were Very nice and professional people, Explained the problem with good communication and detailed. Kept us informed all the time and the place was very clean and had great service to keep us comfortable and safe. Thank you 🙏

Excellent care. Quick service and friendly staff. This location was a great place to go and very knowledgeable personable people. I'll go here for all my car care needs.

Excellent customer service, explanation of work and possible negative situations that could arise, timelines were great with little wait time.

Car steers good

It was pretty easy to set up the appointment and when I pulled up they were ready for me. I went across the street for a quick milk shake and by the time I got back my car was done Midas is pretty much going to be my go-to from now on.

I was highly satisfied with my experience because my car was in bad shape for a while but after getting it fixed it feels so much better and brand new.

inspect auto after service make sure the auto is in same condition it was before servicefix any problems caused by Midas service techs.

Great value. Great and fast service

I called to get a price, it was nice that they told me of the on line discount they offered and I was given a range that I should fall into. Once I got there and the oil disposal fee (which I think is a BS charge considering I can drop off any waist oil at any oil change site for free) the shop fee's and whatever else was added jumped the price up by about $20 from what I was told on the phone. I would not have driven out to this location if I was told the actual price. I felt like it was a bait and switch. The same thing happened to me at another oil change place and I won't go there any more.

What can i say? if it was free i would be highly satisfied, otherwise it was better than most other places i have used in the past

The staff was incredibly helpful and thoroughly explained the issue as well as the possible solutions. Matt was able to explain the issue over the phone to my family member to ensure the best decision was made.

This was my 3rd of 4 visits this year, Oil Change in March, Front Brakes in April, Back Brakes in May, Muffler replacement in July, Oil Change this visit. Each visit was exceptional service.

I am completely satisfied

I think that there is always room for improvements

Oil change took 90 minutes and as I started to drive home I noticed an engine warning light . My first thought was maybe they didn't put oil in . A number of years ago a friend had that happen and the engine was damaged. I turned around and went back to Midas and the tech said he knew exactly what was wrong. In checking the air filter they unplugged a harness and didn't plug it in.

Every worker I encountered were nice and helpful. They explained everything to me to the point that I didn't have any questions. Also, everyone seems to get along well with each other.

Nothing particular. Not the fault of the facility it was understaffed.

Management was great and was able to give me a detailed explanation as to what my issue and other problems were. Tech did great and was thorough.

The staff were very friendly and courteous. They were prompt in getting our car seen and the part was delivered and our car fixed all within 3 hours

My husband only used Midas for services to his cars for years, he passed away last month and I only knew to use and trust Midas for fair priced and good service.

I scheduled an oil change for my 75 yr old father who has cancer, a heart problem and is on oxygen. We scheduled the appointment so he could be in and out and not have to wait, the oil change took over 90 minutes. Additionally, I called to verify price because I get my oil changes at the Evanston location and have always been more than happy and think it's a fair price...I was told it was $39.99 for up to five gallons...I told them he needed semi-synthetic or synthetic and confirmed it's the same price...then he was told it was going to be $85.99...He told them forget it and was going to leave, so they gave him $20 off, but that's not even close to $39.99...The whole experience was so upsetting to him that he was wiped out for the whole day.

Extremely expensive but overall the experience was pretty good

They did a wonderful job, as quickly as possible without rushing and were professional.

Based on my experience, I would suggest that you hire well qualified personnel that actually perform their job and complete their assigned jobs in a timely manner instead of constantly walking around on their phones and vaping. As a mechanic shop and not a cigarette store, I think that your employees need to be retrained in the ACTUAL purpose of a job and quit trying to be hip or cool and milk the clock.

Fast service , great deals, nobody forces you to get extra things done…

I brought my truck in to get the steering linkages looked at and never expected them to fix it the same day. They stayed late to get my truck fixed and I really appreciated it.

Very friendly and knowledgeable employees

Susan and Alexis made the experience great from start to finish.

Josh the Lead Tech is very knowledgeable and respectful of my vehicle. The team up front were very informative and so knowledgeable

Staff very unprofessional, was informed they did not know how long something would take or hiw much it would be. Grease all over interior after pick up

Staff was extremely friendly and knowledgeable. Took both our vehicles in the same day and wait time was very short.

Dean Pearson was professional, courteous, and knowledgeable. Explained the problem clearly and completely. I trust his assessment and that he will take care of all my car issues.

There was No pacific, leaving room for service

I visited your store for an oil diagnostic on an issue I had already brought my vehicle in for. The tech correctly identified the issue this time ($60) but I had paid over $1000 on my last visit. I wish it had been correctly diagnosed the first time so I could’ve made an informed decision about what to purchase.

It didn't take long to finish the work and it was done right

Love the staff very friendly and professional

Price and speedy service and clean associate driving my car

Nicer customer service providers. Listening to concerns of customer. Explanation of policies

Good service

When it came to the new midas card I had applied before bringing in my car it stated upon approval that if I brought my car in for service before my card arrived that the associate could easily look up my info... that was sorely not the case

I was the first appointment of the day and it took nearly 1 1/2 hours to complete. Nobody tried to explain why it was taking so long

Improve customer service, train counter staff on product knowledge, follow through on customer requests, justify outrageous mark ups…$590.00 to replace a car battery with a retail price of $250.00

I WAS REALLY IMPRESSED WITH THIS VISIT

It was just an overall good experience.

Jeff was pleasant and helpful on tire purchase and scheduling.Was not told of filter replacement before it was done.CHARGED TWICE FOR ALIGNMENT - CALLING TO GET THIS ADJUSTED.

This location was my favorite. I’ve gotten my car serviced there before and I was always so nervous to bring my car anywhere so I always did all the maintenance myself but i gave it a try and I was very pleased with the service. how ever this time to start it off I was over charged and I’ve never experienced such bad and unprofessional customer service. It was horrible and the problem was never solved I am furious that I even had to pay a Penny to this place. I will never come back and I want to speak to someone about this altercation that happened.

Labor to do a simple weld way too high.

Very consistent service

Actual do the job that was promised and not leave parts of the work order undone.

I was quoted a price and then there was an issue and they charged a lot for labor

Brittany was very helpful from when I called to tell her what I needed to when I walked in and assisting me with what I needed to setting my appointment to making sure my tires were there when I came in. She was awesome.

I was on a 700 Mile trip to see my 88 year old brother and as we we’re about half way we had brake problems and we had just stopped for lunch, there was a Midas shop next to us so they looked at it and came to where we were eating with the estimate and went to work on it and had it fixed in 2.5 hours and we made it to our distination 3hours later. The only thing wrong was the mileage they put on the bill.Don Tilus

Pedro work on my truck. He explained everything he was doing and ordered the part for it. Didn’t take long for the part to get to the shop. Thank you

Problem developed immediately after service

Great service and great price

Both locations I've been to have been pleasant

i like the way it was done

Be faster with service. The place appeared run down. Prices were high.

Well, jerry, i could write a term paper and email it to you about my last experience, but since you didn't care much about the fact that i was here in 5/11/22 and 7/19/22 and you couldn't figure out that i needed a line hose, which costed me another $287 in labor and $40 in freon not 7 days later, it shouldn't surprise me that you didn't catch water pump either. also, i shouldn't have been at surprise to see that the original estimate from our agreed upon $1250 at the beginning of saturday went to $1,600 at the end of monday, because you can't seem to remember to tell me that all three motor mounts needed to be replaced.well, jerry, we are in a real situation now. i wouldn't come back, but in 11/18/21 you sold me an tie rod outer right and then made me come back on 11/23/21 because i had to have the'replace right front hub bearing'. labor was 120.99 plus396.99. britany didn't seem to remember. well, i know i should get some better tires, but i might need both of those things replace. britany seems to think it will cost $275 because she says theres no kit, but i would think otherwise. i don't think she looked hard enough.

Staff was extra helpful & personable

they made me wait at least 3 days for a condenser, but they forgot to get a line hose.they said that i needed a line hose, which would take another day, but i couldn't leave it there, because i had to go to work. so, i told them to put the condenser in, but they put more freeze on in as well, for $100 i see. the good year woman that i was on the phone with just told me that after she finds the part for me, that she'll have to put that freeze on back in, because she's sure that i'll wait that 2lbs of freeze on put back in.

The Golden touch. Very pleased with service

Everyone there was really nice and talkative towards my hubby and myself.

Quick service, clean waiting room, an available washroom, friendly personnel.

I came in an hour before they closed Zane got my oil change done quickly

Service was great

Paid for service. Had to leave because how long it took. Got a text that it’d cost more money. Don’t know what else to say.

The sales associate was extremely friendly this was my 3 visit there and I always enjoy the service I receive from this location

I bought a Groupon and scheduled an appointment and when I got there after traveling over 30 minutes they refused to honor it and wanted me to buy another oil change.

Everyone there was extremely friendly and nice and when I had questions they did answer them the best they could Brittany and Ryan were amazing 🤩

Very helpful in explaining what I needed.

I really appreciate the mechanic that worked on my car..he was very very thorough and professional with the oil change and car inspection

I had my brake service there several months ago and it seems as if I was charged again for the same brake pads that I was under impression that I had a lifetime warranty on those brake pads

Customer service was great I didn't have to pay more than I was quoted. I'm very happy with how Brittany kept me informed

I brought my car in back in February I hit a patch of ice and ended up in a ditch there was grinding in the front end John the technician told me it was the front brakes and rotars so I had them replaced when we took it for a test drive the problem was still there he told me the brakes needed time to work themselves in. The problem never went away only worsened I brought my car back after having a friend test drive and it turns out the problem was a wheel bearing not brakes at all so it cost me $500 and 3 hours of my time for service that was never needed. My original brakes were less than one year old but what do I know I'm a single women. When I brought my car back trent confirmed it was wheel bearing very professional and extremely talented young man but I still had to pay another $300 because Midas did not owe up to being responsible for fixing something that wasnt broken. The original tech had a severe drinking problem which I saw his mug shot in the paper for DUI if it wasnt for Trent Midas would have never touched my car again especailly after not being willng to work with me on pricing or even try to make the situation right. I commend Trent for his honesty. Next google

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They were quick aligning my vehicle and gave me my truck back well aligned.

"They were able to get me in as a walk-in which in the time we?re living it is frankly astounding! Worth every penny just for that, thank you:"

This review is actually for 7/21/21. I scheduled another appointment for 8 AM to have two tires put on. I arrived at 8 and I didn?t leave until 10:30. Why should it take 2 and half hours for two tires? I left the shop and noticed my tire pressure light was

They did a great job. I have always used Midas seems like they are in most towns.

"As usual, service was great. Work was done in a timely fashion. "

Very satisfied. Was in and out within the time we were quoted.

"I arrived at Midas after 5 pm, they close at 6, they didn?t rush me & didn?t act put out that they might not get out in time. Ryan The intake guy was friendly and extremely informative, I left with my exhaust fixed and a bill of $71.00, thankful I left th"

I've been coming to this location for over 15 years just recently turn my son on to this place (Joshua) I've had nothing but great experiences there they've always been honest with me they have never charged me more than expected. I've also recommended the

Service was fast and friendly. This location took my car during final hour of business for the day when another location couldn?t. Saved a lot of money versus going to dealership. Always have coupons and deals. Midas will continue to get my business.