Make sure you're doing the service package I asked for.
I broke down & the next day I was back on the road
The problem was not fixed at all so will not come back
The quickness and the suggestions to fix, instead of over selling the recommendations and making it seem it had to happen soon, no pressuring to get stuff fixed.
Brian scheduled my appointment, and he was personable. He remembered a statement I made on the phone as I paid for my vehicle. They were willing to change my lights when I asked if they could. He let me know the bulbs had burned out. I am grateful for their service, and I will definitely use Midas in the future!
I was highly satisfied with my visit because they did not take advantage of a woman by herself. They were very kind and didn't talk down to me. They checked exactly what I asked them to check and didn't try to add on all kinds of things. I appreciate their kindness, efficiency, and ability.
New manager that I’ve never worked with before got approval from enterprise to spend unwanted repairs. Open checkbook and commission from pushy manager. You’ve lost a customer
I stopped in to get my truck serviced and was able to get in and out of there fully satisfied that my truck was taken care of professionally and at a very good price!!
The communication is the biggest issue. The regional manager did a great job explaining some other products at the register and he took the time to inform me on why they were beneficial. There is one guy specifically who ruined the experience. I didn’t catch his name, but he had short hair, kinda slicked back, and clear classes. He sighed every time coming in and out of the shop and did not seem engaged in the work. When I asked what exactly was wrong with the vehicle he was short and didn’t offer any extra information. He made the experience crappy.
Our oil filter and oil pan plug are above a plastic guard. It seems they don't take the time to make sure the oil is not cleaned from catching in that guard. We then have an oil leaking on our garage floor.
They always tell me what they are going to do to my car and if they run into a problem they let me know before going ahead. Everyone helps a Woman understand about cars... a mans world. I know not always true but most of the time.... Have never had a problem with my car after they have taken care of it.
I WAS SATIFIED WITH EVERY THIMG
Even though I didn't receive the news I wanted on my coolant leak, the service writer was upfront and honest about everything needing done in order to replace the water pump on my vehicle. I do a lot of my own repairs and at times I just don't have the time to run my own diagnostics and to be able to bring my vehicles to a shop and know I can trust them to diagnose and repair as needed without extra unnecessary steps/parts speaks volumes about the integrity of the business.
The manager was friendly and considerate in my hour of panic .
Good attention to detail. Got the mechanic when I had a question on some suggested brake work.
No problems, everyone very helpful.
On way to Texas...spotted low tire...Midas fixed...safely on our to and from Texas back to Nebraska
I was called and explained what they suggested our vehicle needed during the inspection. It was completed in a timely manner.
Appointment was easy to arrange. Appointment was on time. Done quickly. Suggested service problems were explained. All in All a good experience, and good value
Quick diagnosis of the problem and they were quick to get it taken care of for me.
Everyone was very kind, service was quick, I feel very well taken care of. I will for sure be going back when I need to.
I like going to Midas here in Huthcinson Ks. They are friendly and honest with how much time and cost for my service. I was pleased on my first visit and have been using them since.
Ability to complete the repairs we needed, the upfront cost of each of them & time to complete them was quick.
Great customer service. Great price for the services.
I absolutely hate to leave a “complaint” (if we can call it that) but the only issue I had is when the mechanic put back my dash, the air vents weren’t clipped. Instead of complaining or asking Midas staff to put them back correctly, I tried to do it myself and broke my a piece of my dash, which is going to cost about $150.00 to get it replaced…..Other than that, 100% highly satisfied. I had a terrible experience last year and now it was a complete 180. The manager was very nice and I noticed he was in the shop sweeping and helping where he could. The mechanic was awesome and stopped to chat with me about my car for a while. Staff was amazing. Cudos!
Simple oil change was over $150. The same exact service back in Lincoln nebraska runs me $80 something— felt like I got jobbed.
Professional and courteous. Work was done in a timely manner. Cost was decent.
The ease of making an appointment on short notice. There was only a 10 minute wait to get my van in for service. Van was checked for other problems.
Waited over 20 minutes to be checked in and had to call the store number in order for anyone to even acknowledge me. Then was told they didn't hear the door
Everything was explained, employees were very friendly, service was done as quickly as they could, considering whoever delivers the parts needed delivered the wrong ones and they had to get a second parts delivery
They did an inspection on my serpentine belt and oil change. As I was driving it around I noticed my car started overheating. It turns out there were rags in the fan and the coolant was completely empty.
Had a wait time. But it never bothered the stuff. Willing to take you to store Willing waiting. Friendly clean restroom. Very pet friendly.
I was told that a transmission fluid filter was included in the price of my transmission flush. Then I was told it was not included and it would be another 100+ to add it. Everywhere else this is included and was cheaper.
Cheyenne was totally awesome! She went out of her way to help, very friendly and knowledgeable. So, was another employee but I didn’t catch his name
Everything was great. Vehicle seems to be driving much better.
I just don’t know anything about car maintenance; I would’ve appreciated some explanation about what they did and why. I would like to be learning as I do these maintenance check ups.
The service was fine, the associates were friendly, and the tech was fast until I got my vehicle back. The service light was still on and when I back and asked if they could rest it for me, I know service was done it was more of annoyance to me to see it while driving the many miles a day. The associate's answer was "I don't know how but you can google it or find it on YouTube and rest it yourself." To say the least I was not very happy that this was the response. Honestly, I am not sure if I will return for future service.
Employees were very polite and professional.
Maybe do the work that I paid for the first time and say you did it. Had to bring back cause it was never fixed and was charged more money the second time cause midas didn't fix the problem AT ALL
How about putting on the parts in the location I asked for? How about offering to do something specific to satisfy the customer? All I was told was "I"ll make it right." When and how?
I use Midas for all my vehicle maintenance. I have never had an issue and they have always gotten me in by my appointment time.
If i ask for the Price of an Oil change….. give me the Price, and included fee Labour ect
Easy to schedule same day service, they installed a fuel sensor that I provided. Communicated the process and checked all fluid levels. Trevor was very considerate and helpful.
I answered All of the above
Friendly staff and receive the service requested.
Midas tech was able to solve an engine malfunction in two day's time when the local dealership could not schedule a diagnosis check for EIGHT days! This is the second time the Hutchinson Midas store outperformed the branded dealer's service shop for me. Outstanding customer service by the Manager and his shop techs!!
Oil change a little expensive
The employees were very friendly and explained everything to me like it should be and most shops don't do that anymore. Their alignment machine was having issues so they told me they were going to have someone look at it and they were going to call me to come back when it was fixed. They did the best they could do under the circumstances.
The pricing on a direct mail coupon I was given was deceptive. An advertised “synthetic” oil change coupon told me I would pay $39.99, but I ended up paying $85 AFTER my $20 off coupon. $100 for an oil change is ludicrous, especially with an intentionally small disclaimer voiding a $39.99 service. The staff at the location was kind and professional, but I can’t be the only one upset when my total amounts to double what I thought I would pay.
This pricing is outrageous. Over $700 for a front brake job is ridiculous.
Knowledgeable and courteous employees
Vehicle was serviced on time. The visit went very well.
The service manager and mechanic were both extremely nice and helpful. They were able to get me in and fix my car fast enough to continue my road trip. Really saved the day! Shane also took the time to answer questions over the phone after I had got the service done and was well done the road. He made me feel confident that I would get to my destination and I did!
I had a tail light/brake light out and so i stopped at Midas to ask about replacement. They were able to look at it right away. Turned out to be a burned out bulb. They replaced the bulb and had me on my way on no time.
The only complaint is they didn’t replace my oil change sticker and I rely on that to know when my next oil change is.
The ease of scheduling the appointment via the web was great and the resposne was quick with what I needed. Staff was great.
The service was quick and the guy at the front was very friendly and knowledgable. He gave me lots of helpful information while I waited for my vehicle to be ready.
I was satisfied with your service.Iwas just away from my usual place of having my regular service shop.
Very professional and friendly. Easy to talk too
I had a slow leak, the guys immediately got me in without an appointment and had me taken care of quickly and kindly..great customer service!
Was very friendly and efficient
Easy to make appointment, no wait to start oil change
Communicated well, timely with appointment, priced competitive.
Friendly employees. I waited for my vehicle and appreciated the speed of the service.
I went to get my oil changed and found out I needed a couple filters replaced also. I went ahead and got my tires rotated. I found that I probably need to be looking for a new battery too. I think the price was reasonable for all I had done and it really didn’t take very long either.
We were in a tight spot with a flat tire late in the afternoon on a Saturday, with my dad needing to drive back to Florida from Kansas the next day. They went out of their way to fix us up quickly.
The guys took the time to make sure my tire balance was just the way I wanted it and went the extra mile to make sure I was please.
Service and the people were super nice. The price for the repairs needed to complete my alignment were very high. $434.00 labor to replace tie rods is insane in my opinion. I get it, advertising and franchise fees are probably high. My remedy was to go to the parts store, buy parts at a third of the price and do the work myself. I might reschedule the appointment at a later date to get the alignment done.
Didn't have appointment got my problem fixed quick and got me going for what seemed like a fair enough price
5 star ratings all around an amazing place took care of me and my needs for vehicle work as soon as I called they got me in within the next 10 minutes
They did the job, and they were MORE than nice guys there.
They got done in great time
Nah. Not here to step on anyone’s toes.
Easy of setting an appointment and no waiting time.
Quick and painless transaction, very reasonable pricing. Thanks
Had a flat tire on the day after a winter storm. Had no appointment, but they took care of me right away. Didn't get new tire at Midas, because they didn't have them in stock. Given the outstanding service, I'm scheduling my oil change service for Tuesday the 3rd of January. My wife also loves the service that she receives at the Midas in Hutchinson, KS.
Brian was extremely helpful and Friendly.
They were great!! I’m new to town and I found Midas online and they had great reviews so I decided to look at the website. Multiple other places I’d tried to get in with we’re booked out too far and I needed to get an oil change before Christmas. To my amazement they were able to get me in the next day and I was so happy!! Service was great, and friendly and they even filled up my tires for me. I’ll be back next time!
Bobby was amazing. Friendly and informative
Money is never discussed as I take a n my fleet work car. I have always enjoyed all the workers and their customer service! From the first time I took my vehicle in they have all been amazing! I choose to take it only to the Hutchinson center every time.
Always treated well... like my car matter's to them.
Product, ease and great customer service!
Customer service was great the install went well and it was a good overall expeirence.
Fast and friendly staff. I will not go anywhere else for any of my vehicle needs.
The employee showed me the repair to be done and explained it in a friendly and courteous manner!
The staff was friendly and explained everything to me. They offered options for repairs. The service was quicker than I expected.
The team got my vehicle in super quick and they explained what they were doing about every 15 minutes and kept me up-to-date on the process. They were all super friendly and the price was phenomenal.
Only reason was because a tire rotation was to be included with the oil change and I'm 99% sure the tires were not rotated. It was a N/C courtesy so I was not charged for it anyway and my tires only had about 5,200 miles on them from the last time they were rotated so it was not a big deal to me. It will not keep me from coming back for service the next time.
So they warned against doing an alignment due to uneven ware on front tires and I get it cuz they was different brands and patterns aswell, so I told them to throw the two new back o es that have been wore evenly on the front and give it and alignment, they wouldn’t , then I said okay well I’ll buy new tires, o we don’t have your size in any brand,(frustration) okay do the alignment anyways and I’ll get new tires Tomorrow. “Well we won’t give you a free alignment after u get tires” lol I don’t want an alignment afterwards, do u want to give me an alignment yes or no? “Okay we’ll give u an alignment but the warranty is void” idc just give me an alignment. They did, I thanked them for trying to save me money but they did the alignment and I got new tires on today at wal mart and it drives straight, I knew it would but boy if it wasn’t a little back and forth.
Service associate clearly explained the problem he was having completing the alignment. We were not charged for the work that was done as they were unable to complete the alignment.
Scheduled my same-day appointment time online. Call back with exact time came in minutes. They stayed on schedule and got me in and out as promised. No high pressure add-ons like belts and hoses.
They recognized some extra problems that other shops may have missed if they didn’t do their extra inspections. They were also able to fix them the day of the findings and didn’t get delayed.
Ryan was very friendly and provided me with a complete breakdown of the vehicle inspection and services I was interested in getting in the near future.
They got the job done quick and they let me know exactly what needed fixed on my vehicle
Drop off was easy, work was accomplished in good time, communication was excellent.
Everything went EXACTLY as I was told it would be.
The male associate who assisted me with my order was very professional and helpful. Also, the female associate who helped the following day was very professional, and kind, and placed an item back in my vehicle, which I could have left behind. Great staff. Reward them!
professional, felt like Ryan Kimble is honest, trust worthy and knowledgable
The customer service rep, Harley was excellent in communicating to me. I asked her for pricing and she gave me what I needed in a timely manner. She made sure I had everything I needed.
It was fast and curtious service, they showed me everything that needed to be done gave me an estimate that I was satisfied with did the job and I was back on yhe road same day!
I go there late before they were about to close. They still did the job without complaining, and we're exceptionally nice about everything.
They service my fleet vehicle, I never have any issues getting a appointment and if I have to cancel it I never catch any slack. The employees are nice and informative of anything they find.
Easy to schedule service. Young lady name Harley was very nice. Even shop guys when they walk to the counter they say Hi. Friendly and professional environment.
Ryan made sure we had an appt time that met our needs and communicated well during the appointment. He made sure the vehicle was performing well before we let it off the lot! Thanks Ryan!
Great staff. Took the time to explain what was needed and what should be done
Great services and great communication. Felt treated right and everything was completed timely
Immediately took my car in and finished the job in less than an hour
I know the Hyundai Santa Fe has a plastic cover with just small openings for the drain plug and oil filter, but we always experience a leak when we get home, due to oil somehow getting splashed in between cover and under carriage. Please take more precaution to clean that area before returning our vehicle. Thank you!
Everyone was professional and weren’t trying to sell me extra stuff. They got me right in and took care of me and got me on my way in a timely matter.
They were super friendly and helpful. I felt very confident in the services that were performed.
Well you could make your prices affordable in comparison to other services and businesses! there is an obvious difference at costs!!! Midas is way too expensive for a lot of people!!
They did absolutely nothing wrong, but noone is perfect and there is always room to improve on things. I have been here a few times now for alignments, they do a pretty good job on them.
Both the check in guy and the car worker were professional and friendly, best I've ever had in hutch!!
The staff was easy to talk to
The price the service the information about my car
I waited for my oil change service to be completed. I was watching through the window. Lights were not checked, general condition of the car not checked. Tire rotation not performed. Also this was my first time bringing this vehicle in and was expecting the normal ~29.99 price. I was not told that the only 0w-20 on hand was the high mileage and it came at a considerable price difference. I didn’t find out until check out.
I miss the old manager, Greg. I think I was overcharged for the job and no personalization from the staff at all. I think because I am female. Also the car was damaged while there and there was no accountability taken.
They do great work and Ryan the manager is helpful
From the initial call to make an appointment to the pickup of my vehicle the manager was very helpful and polite. He answered all my concerns and questions. Their attention to details was spot on. I would highly recommend this Hutchinson location
"Very friendly customer service, after bringing my car in, and it bring checked, I was given suggestions what it might be. Planning on coming back."
What a joke they said the truck was too wide for their lift hmm I wonder if only there was a.. I don't know maby a tire shop that could take off the spacers hmm oh they will for 300$ too lazy too stupid too expensive!!!!!!1real stuff r&r got us right in ch
"I made an appointment at 1pm and was literally out of there less than an hour. Fast, courteous and customer conscience. Thank you "
"I took my vehicle in for a noise it was making. I called beforehand to ensure they could get it in, and also ensure they would check the belt. They confirmed. When I arrived, a person (who I believe is the manager) told me about an oil change, and asked if"
When the customer has 3 gals of ratiator fluid to use and you get back two and with the oil change your to get a free look over and they didn't just cuz your truck isn't pretty doesn't mean your not gonna fix things over all your service was very very **
"I had a great experience at the Midas located in Hutchinson, Ks. I first called in and spoke with Adam. He was very well spoken, very respectful and he knew his product. He was also very well groomed and had on a mask. This is typically not what you expect"
"Came in for an oil change. Great price, great service.Great experience all around (I kept it professional y'all YAY ?? lol)"
Way to expensive quoted me 1000 dollars for new rotors and brake pads took it to Anderson alignment got the best parts from rose motor and for everything parts and labor was only 560 dollars midas has lost my business for sure I will only be using my midas
Yes Midas. My vehicle like it was their own vehicle service was excellent and also had a little better ask for something done to the vehicle while it was in the shop.
Going to Midas has always been my best decision. They let you know what?s going on and communicate with you to ensure you are getting the best service possible. Highly recommended!
Really need assistance with wiper issues during bad weather. Fit me in immediately and fixed the issue. Always provided fast professional service and made sure work was done to last. Thank you
Never again. Brought in a restored 1965 chevy pickup to get a factory looking exhaust put under it. Single pipe exhaust. Made an appointment 4 days ahead of time. When I got there I was not on the calendar anywhere. They did work me in and when I went back
Expensive but very good people and service
"The front desk was very polite and made me feel like I was welcome and comfortable, "
Will not go back. They were supposed 2 rotate my tires and I asked if they did. They told me yes but it never showed up on my carfax. They rotated them one time b4 and now I found out they did it backwards and has been tearing up my tires!
"I recently got a flat tire and while I was trying to change it myself, Andrew pulled up and helped me with changing it and even looked at the tire to see if it could be patched! He was very professional and helpful and made a bad situation a lot better! I "
Everybody was friendly and professional and explained if they found something wrong
Over priced. I called kansasland tire down the road and was quoted $400.00 cheaper. And kansasland is much better quality
Went to pick up the key to my girlfriends car. The key was left in the car. Didnt ask for any verification of who I was and my relation to her. Also the car ran before hand said it wouldn't start when they went to work on it which was a lie. It may have a
"Midas & a BIG Shout to the tech ""Andrew"" he did an awesome job with changing out my cars exhaust system . They did not have a few parts that were needed for the change over ,but they where able to get then for the job the next day !! If you need any w"
Got my sons car in while he was here for the weekend. Great customer service!!
I will return for sure. The service was fast and friendly
"Went to your store in Hutchinson Kansas. While the mechanic was checking my truck, I visited with the manager ?Josh? he was very professional and friendly , but also honest . A lady was paying cash for her vehicle and accidentally paid to much, he counted "
Fast friendly service. The price was fair and they answered any questions I had. They explained what they were doing and why. I will be returning for any maintenance do on my car.
Wrong side of the truck tech said it was on the left side. And it was on the rightside that the brakes were rubbing
"Had a few things done, they are quick! Josh and his staff are always helpful and knowledgeable, I would highly recommend these guys! "
"I had no idea how bad a shape my vehicle was in. Thanks to this wonderful group of dedicated mechanics, they showed me the problem and then fixed the problem."
Thank you for your services on my car . Very freindly staff explained exactly what possible things needed my attention and offered their services for the jobs .
This shop works quickly to get the job done and still provide excellent quality of work. They provide excellent customer service.
I switched to Midas awhile back and have been very pleased. Mike always tries to work me in since I never know when I will be called out.
I was also shown areas of situations that should be monitored.
Service was good just had a little longer wait than usual due to a call in
"We had an emergency work truck issue, they stayed after to get us back on the road. In the last year we have had several issues with our vehicles of different types. They have always taken great care of them. I will not go anywhere else, you can't find thi"
As soon as I drove off your lot my steering wheel was pulling to the left. It was fine before the oil change. Tires were not to be ?touched?! Maybe a weight ?accidentally? fell off in the shop. I believe it?s only right that you balance my tires after this
"I needed a replacement for a damaged tire, the manager obtained one as quickly as possible and had me back on the road in no time!"
I had the following items services on my vehicle:Oil Change (and appropriate filter)Transmission Fluid Change (and appropriate filter)Brake Fluid ChangeTire RotationTire BalancingWheel AlignmentThis was NOT an inexpensive service. I'm going to break out th
As usual they performed excellently and professionally.
Well done and on schedule.
I was very impressed the the service given my was not even expecting to be able to get in right then. I have a lot of miles on my brakes and was sure it was time for a change but the service tech notified the manager and the manager showed me that my brake
took vehicle in to have a muffler replaced for the 2nd time. was told 1st time nothing wrong. got it home climbed under and the muffler was split at the seam. while I had it there the stability track light was on. was told it was because of check engine li
got in quickly, and friendly service
Thank you so much for your help Mike.
"I requested a price estimate on my 2000 Mercury Grand Marquis headlight issue at 5:30 this morning.Still haven't heard anything back at 4:00 this afternoon.Turn my ringer off so I can sleep since I work at night.If they did call, they didn't bother leaving"
"Jerry the mechanic had a hiccup last night,,, but he made it right all the boys at Midas pitching in,, thank you"
"I would like to thank Mike and Josh for going the extra mile for getting all my parts,, great people persons,, drop my truck off on Thursday a.m. and they promised me it would be done on Friday a.m.,, Jerry the mechanic worked all day stop for a while work"
"I took my vehicle in to get new shocks and alignment, they took my vehicle back put it up on the lift. After about 20min. The mechanic came upfront spoke the guy behind the counter and gave him a list of things that needed fixed right away to make my vehi"
"My Belt On My Chevy Cobalt Had Ripped Off all Of A Sudden While Visiting Hutchinson Kansas, So I Asked For The Nearest Mechanic Shop I Was Told Midas In Hutchinson was The Closest Which Was 2 Blocks Away From Where I Was At, Mind You I Was Short On Funds F"
Mike and Jerrry are very helpful.
great guys, very knowledgeable and friendly
"I work in Hutchinson, but live in Buhler. On my way home from work last night, I received an alert on my dashboard indicating that a tire was low. I came back into Hutchinson to drop off my son at baseball practice, then went to Wal-Mart to see if I could "
I have gotten oil changes for years for my vehicles from midas and decided to get the midas credit card and fix some mechanical issues. I broght my 2005 nissian in on thursday and was told it would be done friday but at closing time the manager said that t
"Due to schedule issues, my wife had to take the car in for an oil change for the first time. Wow. only good thing to say is the oil is changed. Techs were to busy flirting with customer if work bay which I have been told was not allowed. Manager was up"
"$400. Welds on pipes where large & clumpy, had leak. Took it back next day. They grinded welds down, redid some. I waited 4 hrs on my day off. I was happy they tried to do something. Truth is, shoulda been cut off & redone. Next day start truck up, moistur"
"Would not recommend the Hutchinson location, they installed the wrong parts. Had to pay another shop to fix it."
"Paid For Full Service And Got Back From My Trip FindingOut From Local Service Man How The Job Was So IncompleteI""ll Never Be Back.....Sorry You Fooled Me Once......."
Lifetime warranty brakes were not replaced with same brake & warranty. Tires were not rotated as part of the brake service.
