Very helpful and professional
Enjoyed talking to other customers in the waiting area Polite associates and respectful manners all around
Nice guys, took 30 min, honored verbal coupon since I didn’t have the email, recommended services without being pushy, didn’t make me feel dumb for lack of car knowledge like some places do
Always quick to get me in when I have vehicle issues. Always show me the issue after repairs are made. Communicate well and always do quality work.
I don’t even no where to start. I needed an emergency tire replacement because my tire blew out on the freeway. With all the shops being close to closing, the team at Midas were the most compassionate and caring with my situation, and they fit me right in and just so happened to have my tire size in shop. Luke, Zach, and Ivan took such great care of my car, and I can’t thank them enough. It was a huge blessing that I happened to be close to this location.
Recommend to replace tire rods before alignment, and had to reschedule another time, staff ( Lucas & Zach) very nice people to deal with.
Zack and Lucas were nice & professional. Courteous & good communication.
Very friendly customer service. Didn't wait that long. Was a general, all around easy appointment.
Zach explained everything in terms I understood. The work was completed on time and the process was efficient.
I was expecting a significant issue with my tires requiring thousands of dollars of repairs. They suggested addressing the simplest problem first before exploring more significant problems. We did that and the problem was materially addressed with a much more modest repair bill. Even if other issues still need to be resolved, this step was necessary in any event.
Our daughter stopped in at Midas in Leawood because of a concern with her exhaust. Lucas and Zack were terrific. They got her car in, Zack showed her the issue and explained it well. They were friendly, competent, good communicators and skilled in fixing the issue. They got our daughter safely back on the road for her 3 hour drive and I am grateful.
Everyone was very friendly and willing to explain what they were doing. I don’t know much about cars but I appreciate that they shared the health of my car without me asking.
The service was explained very well and the customer service was very good. Overall, I would say that Midas does a great job explaining the issues with the vehicle, and what to expect with pricing.
I live about 75 miles away. Had a screw in tire and they were great to help
Vary satisfied with the work done and with the communication from the staff. They did whatever they could to produce an optimum outcome
Great customer service and quick service.
When I walked in, they said, "This is a drop off!." I said, "I have to wait." They said it would take 1.5 hours. But at 1.5 hours, when I called they said it would another 1-1.5 hours. I was waiting all this time in the area walking to businesses to kill time. The funny thing was that when they finally got to my appointment, it was the time I scheduled on line. But I was called and asked to bring car in at 9 a.m. Was a bit frustrating.
It was easy to schedule an appointment, and the employees took the time to talk through all the possibilities with me and really clearly communicated what was happening and how to go about making the repair. All in all, everything went really smoothly, everything was timely, and I will definitely come back for any future repairs!
Manager seemed reliable and knowledgeable.
The personnel in this service department is always really honest with me that means a lot
Great customer service and excellent mechanics.
I was surprised that it was completed so quickly.
The person who checked me in/out. Was not knowledgeable about car repairs. He was more like a paper pusher. I had to ask if he could go over with what additional work needed instead of just giving me a paper. It took him 15 minutes to check me out
Prices were too high. Wait time is also too longer even for the small issue.
I can't remember his name but the front desk guy was very friendly. Zack is also a great manager at the location.
Really explained the problem and showed me recommendations Very very thorough
I cannot remember the gentleman's name who was the MOD but he was struggling to communicate with customers and came across like Midas was suggesting service that was unnecessary. Not a confident communicator which causes his message to get lost and somewhat unbelievable. In my opinion, he should not be the person left in charge. It is not a personal attack on him, some folks just are not secure enough in themselves to be effective managers. It takes time and training and it appears he has neither under his belt.
I have used Midas for several years and always been happy but within the last couple of years not so much. They break things on the car and then want me to pay for their mistake. This has happened twice. They tell me something needs fixed when They did the repair just a few months previously. Recently I take the car for a simple fix and they want to upsell for a higher price but I take the car somewhere else and get it fixed perfectly for a third the price. I believe it is the manager since I never had this problem before. I will never go back and am telling everyone I know or come near about my experience. Midas has serviced my last two cars but will not have the opportunity again!
Well, llike lots of places, some things about Midas were highly satisfactory while others were satisfactory. I have no complaints at this time.
Everything was fixed that I needed and the car is doing well
The manager was so helpful when my online scheduled appointment was not received at the location. He fit me in, such grist customer service
I have used them time and time again for my old Honda. They always get my car in as soon as possible. They are friendly, great at communicating your options and provide a very reliable service!
Work was done in the estimated time of one hour. Midas employees reattached the broken hanger and even added another to be sure, all under warranty
Service rep explained repairs
I trust the Service folks at this Midas. No one has ever tried to up sale me on anything. The workers are honest and the prices seem fair.
As with previous visits, Zach Tipton, mgr. was very professional and he explained the service required and approximate cost for parts and labor. My A/C has never worked better and I am glad that I took it to Midas for service. I have confidence in this store and will return for future service.
Clean, quiet environment to stay while my car gets worked on. All associates were so pleasant, helpful, and accommodating.
Everything was explained, the work was completed in a timely manner, the employees were friendly and professional. I saved money
The service is good, friendly and mechanic knowledgeable. Most of all they are honest in their evaluation. We have used Midas for years and they are reliable and stand behind their workmanship.
Manager was very friendly and professional
The price for the oil change was fantastic
I arrived early for my appointment, but my vehicle was ushered in promptly. My wait time was minimal for the services performed, and the explanations of services was succinct and cheerfully related to me. I will return as often as my vehicles need servicing.
they are professional , short time waiting , guy in front desk name zick i think he is professional and amazing with customer service
Very friendly staff. Good communication and timely service.
Quite simply the staff were great. Explained everything to me clearly. My only issue was they didn’t put service sticker on windshield and my car still says oil change required on the dash.
My customer service reprensentive was very knowledgelble and helpful. He did not try to sell me somethoing I didnt need.
I paid $2800 for a cracked manifold. When I was quoted an estimate I was told likely an exhaust leak and $500 fix, or worst case 22K. It ended up being $600 more than the 'worst case'. Furthermore, I did not think to call and check the warranty (which should have been suggested). However, when I did call this morning, the gentleman stated, "they charged you $2800 for a manifold?! That seems very high". This did not help my growing suspicion of the charge itself. I will learn from this to call other locations to check estimates before I tell Midas to proceed. The persons there were kind enough, but I do have concerns with the overall cost of the repair, and I do feel taken advantage of.
Zach was very professional and helpful. All the fellows that do the work seem well trained and knowledgeable. All staff was professional and answered all questions.
Chad was very busy, but yet communicated with me and many other customers while I was there. He explained things well. Went above and beyond in my opinion. Was very honest and knowledgeable.
I wish I could remember the other guys name at the front desk but Zack once again was great getting my auto service taken care of.
I was told that a new cabin air filter was recommended, but was never asked if I wanted to purchase it on this visit, when I left and was going over my invoice I found out that they installed it anyway
Zach Tipton is an excellent manager and he took care of me and my car in a very professional manner. I have had other work done at this Midas for several years involving brakes, radiator, A/C, and water pump replacement, all done successfully. I can trust and highly recommend Zach and this Midas facility.
I came in for a certain thing. And they Didn't look for a solution my car kept changing mechanics themm.
First, they did it when I want it. Our communication went very smoothly. Since my car broke down last year and they fixed it for me, I trust a company that actually repairs my car now. That's all!~~
Accomodating and friendly staff
I brought my vehicle to this Midas, which I have been doing for over 20 years now, because I have Always had Excellent Service done there. They have always been able to Diagnose the problem and make the necessary repairs to get my vehicle back on the road. This last week was exceptional service and guidance when it came to a Pesky Fluid Leak that was hard to find and to decide where the problem was. It did take several days to resolve the problem, and it wasn't fixed the first try. But, it did get repaired and All Is Good now. Zach ( The Store Manager and Willy the technician ) were the Best to work with and Exceptional Service, as usual, from this Midas. Thank You very much and of course, I'll be back.
I had a $2 bulb replaced which took a very few minutes and I was charged $30 for labor and $3 shop fee. My total bill for possibly 10 minutes labor and $2 part was $38. I felt that was too expensive. I will not be bringing my car back for any other service.
Good reliable service. Good prices. Available on short notice is really convenient too.
I was able to walk in explain my issue and the Midas team had a solution for me within a few minutes. I appreciate the thoroughness and quick explanation.
Bought tires as part of a promotion, was given multiple competitive offers and felt affirmed I got a good deal.
I had a balance on my Midas card i wanted to use for services and the card would not work at checkout. I would like to know why it would not work and how I do I know this will not happen again??
I have be coming to this location for a few odds and end repairs and add ons and have always been amazing.
I just wanted the pads replaced I was charged for several ad on
Staff was friendly honest and fair.Very helpful.
Zach, the manager, explained all of the services he recommended and was quick to respond to the questions I had.
Honest technicians did not do needless work. Good communication. Trustworthy.
This was my second visit and each time I was treated with respect. The appointments both were handled with the utmost professionalism and all things were throughly explained to my satisfaction.
Price was fair and service was timely
I visited this Midas at 10342 State Line Rd Leawood Kansas for an alignment after I was verbally abused and kicked out of midas at 7648 Troost avenue Kansas City Missouri. I took my car to midas on Troost on Wednesday October 5, 2022 for abs light check up and brake check up. They damaged my car alignment and gearbox, forced me to buy a new gearbox and it took 4 days for me to get back my car on Saturday 8 2022. The mechanic threatened to call the police on me if I don’t leave his shop. I was overcharged for labor labor I end up paying $2850.00 for a maintenance job I didn’t ask for. Midas on Troost Kansas City treated me badly
Chad and Zack ere both very helpful. They understood what wanted and told me up front what it would cost me and then accomplished the work very quickly.
thorough service. knowledgeable. Professional.
Staff was very helpful and I was at the facility less than 45 minutes.
Had experience to properly fit the plastic oil drain plug so it wouldn’t leak
My first interaction with the attendant (manager?) was via phone. I inquired about bringing my vehicle in same day to have my cabin air filter changed. He said that would be no problem, bring it in anytime during the day. When I arrived a few hours later, he immediately took down all my info and went back to get the part needed. I assumed I’d either have to wait a while or come back later. He immediately got started installing the part, rang up my purchase and I was on my way within 20 minutes. I’ve never experienced such a matter of fact, let’s get this done kind of attitude in vehicle care. Very refreshing and reassuring. I am recently a widow and know that I will be depending upon honest and trustworthy professionals to care for my car going forward. This Midas location will be at the top of my list for where to take my vehicle in the future. Thank you!
Battery price was a little steep.
The way the guys at this shop helped me in a pinch helped a lot! Also very easy to work with these guys.
The process was very efficient and we have consistently received good service there.
This was my first time at Midas, and I was so surprised at the excellence of service provided! Most places I’ve ever been to have my oil changed lack customer service. Especially if I present a coupon. But this Midas did an excellent job communicating pricing and time to complete the job, and treated me kindly. They even went above what I had asked and let me know the condition of my brakes and tire tread. The representative that I primarily worked with was extremely professional and courteous. I hardly ever complete reviews or surveys, but this experience really impressed me! I will most certainly be back!
I arrived early (before 7:30). So did 3 Midas associates. Michelle greeted me on entry, was very pleasant & professional. and was my sole source of contact. No suprizes. Pleased.
Everyone was very professional and “by the book” in every aspect.
The price of an oil change has gone up significantly
Ease of getting vehicle in and the quick diagnosis. Parts were in over the weekend, vehicle done by 5 on Monday. All good!
I had an oil change, brought the recent returning client mailed synthetic oil coupon for $29.99 I gave it to the attendant. They changed the oil and checked all other aspects. The charge was $97.00I will return and ask why, I was conversing with another patron and did not notice the discount had not been applied.
First time customer since last July of last year...never have a problem whatsoever...highly recommend this place!
The associate (manager?) became short and less friendly when we did not agree onthe value of the oil filter that I provided.We promptly worked out the miscommunication. the Associate neglected to say thank you to me and offered me nothing positive as I left.Until this episode, I never experienced anything negative, it was always a positive experience. (New management change?)
Good explanation to my grandson. Needs to learn how important service is to car
That you were able to assist me in a short time being that I I have a very slim schedule with my time off working two full time jobs
Over priced parts and labor.
Very friendly. Always helpful. Not pushy.
Zach was very efficient and friendly. He wrote up the work order and explained the cost and gave me an idea about how long the work would take. He called me to tell me when the car was ready.
They took care of my problem with my vehicle quickly and the repair was done within the same day that I brought my vehicle in. That is a Big Plus in my opinion. Nothing worse than having to leave your vehicle over night for repair. From the Front Desk to the Technician that did the repair was Very professional. I've been going to this same location for more than 20 plus years now without One Single Complaint.
Stand behind your work and products
I have always come to Midas for my car needs and I have always left very satisfied with the service I received
The gentlemen who helped when I brought the car in were very courteous and said they would get back with an estimate as soon as possible, which I believe happened within 24 hours. They worked on the car and gave me a call when it was ready. I would certainly come again if the need would come up.
My tires were rotated and the back right wheel was not properly secured when this was performed. I was on a road trip and my wheel almost came off before I was able to pull off the interstate and figure out what was wrong. This caused severe damage to my vehicle and put me in great danger for a horrible crash. This is unacceptable and I will not be returning to your business. The technician who worked on my vehicle should be talked to so that this does not happen to anyone else.
Zach and Stephen were super helpful and really friendly guys. Definitely going back for my next service they recommended.
"Chad, Stephen, Zack, and Beth were awesome! Definitely bringing the Impala back here for service! You do things right and your customer service is top notch, and BBQ is next door for meal time while you wait. It's a win-win! "
Almost threw away my antenna because parts were left in my car.
I don’t think foul language is appropriate by staff in the place of business
Made an appointment and was seen within minutes of arriving. Appreciated the free tire rotation and online coupon. Staff was friendly and pleasant. Have used this site before and will use again.
"Honest pricing, along with prompt and courteous service. 10/10 experience!"
Took car down to get oil change. Told me I needed gasket on back motor. Told them to reset tire monitor. Forgot to do . Called to set up following week for Price to fix gasket gave me wrong price off $150. Disappointing got work done. Again asked to reset
Thanks Midas for doing the maintenance to my car and dealing with old problems of my car!!!
Had new rear brakes installed 10/19/2021. Job was done to my satisfaction and appreciated the help from Jeremy and the great work done by Robert. Definitely will go back for any future needs.
Jeremy was friendly and the repair job was finished as expected. I will highly recommend this shop to others!!
"William and the store manager (I can't remember his name) were extremely helpful and polite. They were busy, but still took the time to speak with me and treat me like my car service was all that matter. I would recommend this Midas to anyone! Thank you"
Taken my cars there for years. They are professional and tell you (even show you while the car's on the rack) what exactly is wrong and what it will cost to fix. Never any B.S. and that's greatly appreciated especially if you've ever had bad car repair e
"This visit just confirmed my previous opinion about chains like Midas whose business models are based on up-selling services. Saw a $20 special advertised: oil change and tire rotation, both of which I needed, so I thought I'd give it a shot. As it turned "
"Very pleased on my service! They addressed a situation I had with my Oldsmobile very promptly and squeezed me in that day to fix it that another Auto repair shop messed up on. Again, very pleased"
the service was so good could not ask for better everybody was so helpful with my 2009 honda civic love this place would recommend
Midas worked until they found my problem and also welded my Catalytic Converter back together where someone had tried to steal it off the GoodYear lot because I had left it overnight. They where very reasonable with pricing considering all that had to be done.
"The staff have been very courteous and helpful. However, I have had to return 3 times, so far, for re-work. The first time I didn't even make it out of the parking lot. The check engine light has come on twice. "
Fast and fair price-good job...
Great service easy to work with and fast
Took my car in on time explained everything clearly
Great customer service and professionalism. Will definitely be a returning customer
Very honest in explaining to me that my brakes were fine. No unnecessary recommendations just to charge me for something I didn't need.
My breaks are working great now. Your diagnosis and evaluation of my problem was correct because the brakes are working smoothly and no more pulsating or vibrating of the steering wheel. Thanks for work well done.
I had a bearing go out and pulled into Midas at 5 on 7/3 and they went to work on my car and finished it up after 7. They stayed until the work was done. Bless them because I could not drive my car and they were closed Saturday and Sunday. I will always
I have used this Midas many times and have always received great service. Everyone courteous and nice. Will continue to use this Midas.
I can always count on Midas to do a great job!
Came in and thought I would have to come back or wait a long time. But that was not the case. I enjoyed fast service and genuine concern for my car being right.
"Keenan seems to have our best interest in mind to help take care of our cars, Great job on the recent visit"
The manager/owner was the first to greet me. Work was done immediately and he explained the need for different oil for the newer cars. The waiting room was clean and there was plenty of hot coffee! I will be using MIDAS for future car care.
Great..... comprehensive and a clean bill of health!!
I gave them a tough job and they still gave a fair price and had to stay over to get it done.
They got me in quick and at a great rate. The shop down the street was going to charge me triple the price. Thanks
Didn't expect so prompt and best service. Appreciate the response from the manager.Well greeted and explained the technical issues very clearly.Thanks for the assistance.
Personable very good service reasonable price took a little longer but I think it was done right
Keenan was able to get my car in for a badly needed oil change and replacement of TWO headlights on my car ... which was/is greatly appreciated since it's getting darker earlier and I needed headlights. I will return to Keenan / Midas!
and emissions light came on about and hour after I left. I returned and got it fixed. Mileage for next service on sticker was about 10000 miles off had to go back again and get it corrected all of which was taken cared of eventually. Just hope nothing else
We have used this Midas several times and have had a great experience every time. Keenan goes out of his way to make sure that we are satisfied. They have saved us thousands of dollars over the last couple of years and have always done great work. I hig
"Joe was the fill-in manager on a Friday at 103rd State Line, Leawood, KS with the usual manager out of office. Joe charged $800 for one axle to be done on breaks. Co-workers who are race car drivers/mechanics told me that's too much money. When I got t"
I was actually excited to give Midas a try. The tire rotation with oil change was the hook. I made a reservation online and when I showed up the agent had no record of my appointment. Thankfully he was able to fit me right in. It took about an hour whi
"Thought the over-all experience was good. The manager was instrumental in handling a problem that occurred. While I have had my car serviced at the State Line location before, I will continue my association with that location indefinitely for my future car"
Horrible went out of town to find out that my oil was not filled up correctly and had to pay another shop to add oil to my car. Will not be back and will be speaking to manager.
Thoroughly explained the details of my issues with the car.
Ryan was great, very friendly. Follow up to any concerns by Store Manger Keane, impressive.
"Our son is a college student and had some mechanical issues going on with his vehicle. Keenum and the other guys were very honest, did not over charge and communicated with our son and us. As a parent you feel helpless when you are not there to help your c"
Had to take back car because AC compressor not working . Told me I needed to get Hose assembly for AC This should have been diagnosed 1st time car was in shop instead I got charged another $392.00 2nd time around . Not a happy customer! I am done
Very helpful and. Prompt. Always go toMidas for repairs.
Was approached by a technician who overheard me asking the manager what it would cost to look over a car (used) before I bought one. He told me he had a very good used car to sell me. Walked me into the shop where he shows me an engine he has been workin
"I love this Midas location. They are always efficient, fair priced, and great communicators about what my car needs.Today I had a great experience with Gabriel. He took the time to explain auto mechanics to my curious 4 year old in such a kind way."
"I seldom place reviews on line, but after the superb service I received today, I had to write something. Gabriel went above and beyond keeping me informed of the progress with my repairs. He even offered to come pick me up when my car was ready. Tyler d"
Great pj on my special circumstances.
I Came in for oil change for Veterans Day not only was it complementary for my service in the Army I was very surprised on how fast they got me in and the job down quick and efficient. A special thank you to Robbin who was very helpful and friendly. She
