Extremely fast and pleasant customer service
I had interactions with two people while at Midas. A man, possibly the manager greeted and welcomed me with a big smile and quickly scheduled my car for an oil change. He was friendly and certainly made me feel that my business was important. I also had help from a young woman who located my ticket and was very helpful in helping me check out. They were busy that day. I will continue to recommend Midas at the North Rock Road location.
I am not going back so this is moot, but being honest and upfront about what it will cost to do a repair is not negotiable. If you say "can't tell until we do an inspection" is honest. If you say well, it will cost $297.00 for front brake pads before an inspection and $526.00 after the inspection because mandatory ancillary services are included but not initially disclosed until the vehicle is on the repair rack could well be described as "bait and switch or quote and pinch." Take your pick. Both are unacceptable.
I was shown what needs fixing and spoken to with respect.
I’m a nurse and I see the same thing at the hospital. It’s obvious that you didn’t have the amount of help you needed for the amount of work you took in. It puts the mechanics in a bad situation and things get missed and rushed.
Knowledgeable, experienced, friendly, close by, confidence.
Salesmen were quick to help and they took quick action to get me back on the road!
You guys are the best! Always great to work with and always take care of me
I have been coming to this service location for years. The staff are highly professional and always friendly
Vertu kind employees, quick service and great direction on what needs done.
Staff was extremely nice & professional. They worked as a team & didn’t leave the whole work load to one person. I liked how eod duties were handled I can’t remember the names but kenny I believe the manager & the girl did awesome
Midas on Rock Road in Wichita, KS is my preferred service provider although I live in Dallas, TX now. I made a service appointment for Saturday while visiting with friends. One would think this location’s manager, Michael, was the owner. He is so invested in the customer and is always so pleasant and knowledgeable. He explains everything, in advance, and sets the expectation. No surprises! Never disappointed. Highly recommended!
If you are busy, stop making appointments until you get caught up. This has happened before to me years ago so I stopped visiting for about 5 years. A waste of my time and my oil change still not done. I do not plan to return here ever for any of our househokds 4 vehicles and have used them a lot over 22 years since we live within 3 miles from the store.
Was greeted by friendly staff, made comfortable while vehicle was being serviced.Was advised of upcoming maintenance needed.
Good service for a very reasonable price. Called last minute to come in and was able to bring in the car that very morning.
The price is too much, the price I was expecting from midaas was around 300 dollars but with a salvage part it was around 440 dollars
I arrived at the dealership late afternoon about an hour before they were to close down. They took me all handled it first class was able to get the part that was needed and performed above and beyond what I was expecting as I did not know if they would be able to work all of that before they close I was very pleased with their professionalism and how they made Lee take over and made sure that my problem was solved in order to part to get it done. I was not expecting service that good and yet that day even though there wasn’t much time left they were above and beyond what was expected Adam Walters and the mechanic were great to deal with
Don't leave oily foot prints on my car mats!
I called Saturday after a belt broke on my car. When I called they didn’t have anything available. Some how they managed to get me in @ 1:00 the same day with my repairs done in a couple of hours. They went above and beyond to help. The best customer service I have ever dealt with. Giving them 5 stars on review. Thanks to Mike and team for everything! Midas N Rock RD.
The inspection report I got. Do not match the services I had done just prior to my appointment with Midas.
The employees working on the day of my service was dedicated to provide the highest level of customer service.
Took the time to explain everything in detail. Recommended things to be done that I knew needed done and finished with getting me a ride home and back. overall great friendly atmosphere!
Knowledgeable, professional employees
Michael was very friendly he explained to me what was wrong with my car he worked with me . The last time I brought my car in I didn't have an appt but he made me a priority. He told me Alex was the one who worked on my car and I felt like he did an amazing job.
Walked in, employees were in the office hanging out, the emoyee at the register was on his phone, tool 30 to 45 seconds to recognize me standing in fron of him, the the service was taking place the front counter employees were chatting itvup with one of the mechanics for 7 to 10 mon while other customers were waiting
Had muffler replaced. Done in a timely manner and in the time that was quoted to me.
Very pushy trying to get me to pay for things I didn’t need. Telling me everything negative about my car. Telling me I shouldn’t buy a new car but fix everything wrong on my car. Telling me that if I can’t make decisions without husband then they need to talk to husband. I told them several times what I wanted and they wouldn’t listen to me
They were fast and friendly. Any questions I had they answered them all for me and made sure that I was okay during my whole visit
Your employees are on the ball. I could feel the resolve to solve my problem from the moment I called Kenny. Then a service writer provided me with an estimate. Then the work was done, and I was surprised by an unsolicited offer to pick me up from my home 10+ miles away. The next day I called, and the driver Jerico arrived in 15 minutes. What service
$89 for a synthetic oil change. Gave $20 off coupon. Bill was $81. If you advertise a price of $89, Then there should be no hidden fees.
they did a great job like always
no comments. no disapointments.
There was a significant misquote manager made it right
communication of issue which was complex
The staff was incredibly helpful and friendly when I had my brakes go out. They helped me get in line after the had already closed. Then on Monday, they called me multiple times to tell me pricing and what they were going to do in a way that I could understand. I will definitely be back when I need other services.
have better customer service people who communicate the charges for the work need to be done.
The service was quick and the people were friendly.
Midas treated me well. Am from Colorado Springs and go to a Midas there and they take excellent care of me and this one did as well
Kenny made the process quick and easy. Explained everything well and let us know exactly what we needed and why.
Michael was very kind and courteous. For example, he took me out to the car to look underneath and discussed the state of the entire vehicle, not just the key issue. Afterward, I realized I left something in the glove box. He brought the car down from the lift and allowed me to retrieve it and was glad to do so. While I was away, Michael called to give me an update and request approval to do additional work that was needed to fix the issue, providing an update to the estimated pricing. The 2011 Nissan appeared to have been in an unreported accident, as I had suspected soon after purchase in 2014. While a wheel bearing was originally suspected, the entire drive shaft needed to be replaced. I was not surprised. Midas was the first in a decade to find and address the issue. I had requested help from numerous mechanics in the past and was never believed. I had not even mentioned it to Midas. They found and fixed the problem based on a noise complaint. Others told me to replace the transmission. I knew better, just needed the help. I am returning shortly for an oil change and additional maintenance. My mom is going to begin using Midas as well. We were quite impressed!
The service Mgr. Michael was very accomodating and professional. I also appreciate the Military discount offered.
Well explained and price quoted before service.Price was fair and unchanged even though there was a little extra time needed to complete the task. Overall a good experience with friendly people. Very well run business.
Inwas satisfied, just took toi oong since I had an appointment. And the filters replacement costs were ridiculous
Appt made immediately...received OEM parts...alignment needed camber bolt...was shown and explained the difference of getting a new one vs not
The customer service at this location is always TOP NOTCH. I have been a repeat customer here for years simply because, no matter who I deal with, they always have great customer service. I also appreciate the convenience and getting my vehicle in, even last minute.
Cause the guys provide good service and do there job in a decent time frame
Midas treated me well and even gave me a discount for waiting as I did.
The service of my vehicle was very good and accurate. The mechanic (Jeremy) always does very excellent professional service. He has worked on my car before! and I have never been disappointed.The manager (Adam) was very helpful and kept me informed during the process, plus he personally took me to my house during the 6-hr. service period and personally picked me up and drove me back to the shop at the end of the day.Very much appreciated his commitment to take care of my personal needs!
It took like a week to get the vehicle back and what I understood it be done the next day. But am happy with the service
They got me in last minute for a radiator replacement. They ensured it was completely safe and ready for me before I left and the problem resolved after they fixed it. I waited in the lobby with my 3 young kids for the whole time and they were so kind and patient, even let me turn on cartoons.
Wait time wasn’t long. Excellent customer service. Kept me informed about the progress of my car. Explained what I needed and gave me the opportunity to decide what I needed.
Got me in super quick. Offered a ride to and from work. Super friendly and pleasant to work with. Fast service. Communicated nicely.
If you can't perform a simple task as putting air in the tires, even before my car was taken in the stall, HOW do I trust that I got what I paid for???
I will not be returning as I was told one price and then charged a different price. I was not told it was a rebate but that I would get the $40 off then.
They knen They knew what I need,ordered it, and installed itat the price quoted and timequoted.
Service was fast and staff was very friendly
Went in for an alignment and it was discovered that we needed a wheel bearing replaced. They took care of all the repairs in a matter of two hours. Only downside your labor rates are to high.
The team was so friendly and fast
I don't have any mechanical knowledge. My car's engine temperature warning light came on due to a bleeder hose leakage. The total cost of the repair was $1338.78, with $437 for parts and $757 for labor. Although the labor cost was higher than the cost of the parts.This is the first time I have encountered a situation where the cost of labor is higher than the cost of parts.
I've been a returning customer since 2016. Great customer service, Explaining everything, and reasonable price. Specifically go for Jeremy the mechanic-always make sure our vehicle safe and job done correctly
Service was fast and friendly
The process was quick and great value for my services on my vehicle. I never had a bad experience here like other places I been to.
The staff were super friendly and explained everything before they started working on my car.The service was done super quick and efficiently! It was a little pricier than what im used to but the service was excellent!
When making appt confirmed oil change was $29.99. True to say it was $39.99 when I was checking out.
Kind, quick, not pushy at all, and prices are reasonable. I appreciate that they are honest about what you need, and they don’t upsell. I bring all my vehicles to the N Rock Midas
Walked in and was helped right away. Scheduled an appointment at a great time. I came earlier then the appointment time and they got me in right away and patched my tire. Everyone was really friendly. Thank you for your service!
The main issue I had was when I was checking in. The associate that checked me in really needs some customer service training. He is rude and did not ask me anything or explain anything to me. He was demanding and rude! I was not going to let him check me out if he was the one to do so. The other guy was amazing and kept me informed through the whole process.
This is a very well ran Midas with a good location.
They was trying to get me to purchase things I did not need done at the moment. I talked to my brother who has his own shop in Alabama and he let me know they were trying to over sale me on items . When I let the team member know what my brother's opinion was on what I really needed done at this time they agreed with him .
Got in and out after work fairly quickly for a reasonable price,
Took 1.5 hour to complete oil change. Recommended upsale items would have cost $1400 but could be done in a hour. Doesn’t seem right.
The price I paid was very good compared to surrounding auto care centers.
The service, the people, the location, the price, oh did I mention the people.
Very helpful and professional staff. Great/reliable service and patiently explains additional services need.
The gentleman who took care of our service was knowledgeable and extremely helpful in offering all services, but not pushy or condescending. He did a great job!
Very courteous guys. Gave me a ride home while waiting on care. Told one of them I was on night shift and he allowed me to sleep before calling to tell me to pick up my car.
Great communication. Ease of the process. Great service
This Midas was amazing I will get all my cars serviced here 5stars everything was done right in a timely matter and the employees were great
The staff is great! Justin is super nice and helpful when scheduling my appointments. Rob is a great manager and not afraid to help or get his hands dirty. Brandon is also amazing. Just really incredible staff that are willing to go the extra mile to help you. They always take great care of my car and I always recommend them to everyone. They even are willing to sit and explain exactly what’s wrong in terms so you can understand. They also are willing ti test everything they fix ti make sure it’s good so you aren’t getting bad service.
Professional communication
Very professional and pretty quick
I'm not sure I was given all of the options for the repair of my vehicle. I feel like I was given the options that had the most financial benefit to the location.
You over charged for labor. The guy only worked on my car for 45 minutes but got charged for the 3 1/2 hrs. He was working on other cars while my car just sat. Service is good the labor charge is not fair.
done fast and overall inspection and a free battery
Great customer service, high quality work, for a competitive price. They don’t try to sell you anything you don’t need, like other places. Thank you!
Very informative, professional, and friendly staff. My service was completed very efficiently.
I saw that they didn't torque my lug nuts down to the right pounds and only used their air gun to tighten lugs on. Alisa said that's the way they do it. I'm going to take car to have the lugs redone at dealership. Over tightening of lugs can put stress on the lugs and since I travel with the car all over the country, I don't want any problems. Other than that I was very satisfied.
Gave me a discount and very competent
Clear and no pressure. Very polite.
I showed up early and they got me in and out fast. I really appreciate that it wasn’t only quick but also checked everything else my car needed.
The technician broke the handle off the oil dipstick and noted it on the invoice. However, this was not brought to our attention at the time. I noticed it on the invoice the next day and contacted the store. Through email they said the type of dipstick on our car is poorly made and they see breaks all the time, and offered to replace it for a price. This would require removing the dipstick tube. I asked why they didn't tell me about it and asked how much to replace it, but they never responded. I refused to follow up further and will either replace the dipstick myself or have someone else do it. Had they mentioned it at the time I could have had it fixed right then. However, I'm now 750 miles away from the car (my son's) and unable to fix it at the moment. Very disappointed!
Quick and easy access, in and out in reasonable time
I’ve been bringing my fleet of vehicles to mitis for almost a year now, I couldn’t be happier. Robert, the store manager is a great communicator make sure his team gets the job done promptly. I’ve already recommended a few other fleet owners to use our local motors for vehicle repairs.
Showed up with no appointment and they had the product I needed and installed it in about 20 minutes. Friendly and helpful employees and the price was right.
Everyone was very friendly. I really appreciated the communication at drop off and during the service about price and time. The price that I was quoted was the price I paid. I really appreciated that they took the time to check my brakes for me even though they didn't require any service. Overall, a great experience and I will be back!
Well I got 4 new tires. I asked to keep the back ones for spares. I ended up getting charged for all 4 tire disposals and they gave me the front tires instead.
Great guys and great service
Exhaust work done. Nicely done. (Custom job )
We have used this Midas in the past to complete work on our hotel shuttle and when our tire went flat, I knew exactly who to call. I called them up Hoping that they would be able to come and take the tire off on our property, take it back to the shop, swap the tire out and bring it back and put on the vehicle. I would have totally understood if they would have told us no, but without hesitation, they said, yes, absolutely, and were at our facility within 10 minutes. It was a very hands-free process which allows us to keep running the hotel without missing a beat, I appreciate you guys going above and beyond for us..
Every step of the procedures were explained thoroughly to me.
Make sure price quoted was for correct part. The part quoted did not fit and part that did was about $5oo.. higher. Was allowed to find part on my own and shop installed it for me. I had car towed to shop, so really didn't want to have it towed again.
Great customer service, did a great job with my car, and were very helpful and communicative
Went there for oil with receipt they charge more than expected
I have been coming to midas for a long time as my children and my friends over to midas because of great service and warranties . Very hss as pot eith staff and mechcanics very knowledgeble
I have no problems going to midas they help me they are nice friendly positive people I have my friends go there
Everyone that I have spoken or worked with has taken the time to explain things and make me feel welcomed.
From the ease of scheduling the appt to after the service and repair was complete, all went well.
Beyond control, but pricing was the reason.
Tire stem caps were left off. Had to go back for them. Did not receive a report on the inspection that was said to be done.
Found a cotter pin not installed properly. Informed them on the return trip and still didn’t get fixed. I had to fix it myself at home.
They were friendly and they told me what they changed in my headlight and gave me a discount since they only did a few to it and there wasn’t a lot to do with changing in my headlight.
I have used this location for several years and have always been treated well, I trust them and continue to be happy.
For starters the problem that seems to have been resolved is worse than when I took the car in and now my car is leaking antifreeze when I brought the car in that was not even an issue. I had to call in to work today because the car was leaking antifreeze away from home after I left the Midas shop!
I came in for a Oil Change, I had a coupon that included tire rotation. I didn't have an appointment, but they were able to get me right in. The young man that was working on my car came in told me that I needed a filter I told him to go ahead and take care of it. He explained what I should have taken care of on my next visit. I then remembered that I had a flat tire in the trunk. They were able to take care of that too. My experience was a great one, I will gladly bring my car into Midas again. Thank you.
The two gentleman working in the lobby were extremely friendly and knowledgeable. In addition. I wasn’t sold anything I didn’t need.
They were able to look up my car and see when the last oil change was because I had just bought it and wasn't sure. They were able to tell me my tire sensors needed replaced.
Curiosity, helpful, and very professional.
No pushy sales tactics. Let me know what needed to be addressed and how quickly and gave quotes for those options.
Rob did great, same as last time! My boyfriend has his car there now, we always use y’all. Great work, thanks!
Personnel were friendly but it seemed that costs were hidden or mis-communicated. Definitely did not a good value for what was paid, but no worries - I won't be back. Have been coming for years but no longer.
Cost was much higher than other Midas’ as well as other non-Midas facilities.
I had a free brake check, which was very thorough, and indicated brakes were not needed at this time. The pads had sufficient pad left. I did not need anything else, and they informed me I owed nothing. I appreciated their honesty and have found that to be true with them in the past. When needed I will definitely return to have work done.
The lead did a great job explaining everything and was extremely informative and friendly. Very professional atmosphere only complaint would be the pricing higher then expected
I had a warranty issue. Brought in and they had to order it. Told would have it that Wednesday, got a call Friday saying they got the part. Then was the wrong part. So had to order again. Then when they finally got the next part I worked out that I would drop it off Sunday night so they could do the work Monday. I called them after work (5:30p) Monday and they was not aware it was there. Didn’t get my Jeep back till Tuesday after work.
I was just Satisfied with what they did for me. I will be going back.
Efficient and timely in their work.
The employee I talked to was super informal and kind which I appreciated a ton.
Nothing special to give highly satisfied
I just did not the amount paid but that is what it cost
Ease of getting an appointment. Very friendly staff and quick service.
I appreciate that the mechanic looked my car over while the work was being done and once a problem was seen that he communicated that to me and explained the problem, hazards, and repairs.
I showed up at the location around 6:10pm, not knowing they closed at 6pm. I needed a new battery for my Jeep Cherokee and I was fairly desperate. Even though they were already closed, they offered to stay and put a battery in my car. They were all very nice about it.
The price was right at what I expected and the service was above what I have received from other sources.
A problem accorded, and the people who work there came up with a solution to fix it.Over-all they did an excellent job. The technicians and the people at the front desk. Thanks you for your good work, have a nice day.
they got me in fast and service was great and it didn't take long.
They always explain what is going on with my Jeep. I am so glad they are close to me. And I like the people that work there.
Price match, guarantee and next day appointment
Everyone was very professional
Brandyn, Rob and Justin were great. Friendly, easy to talk to and completely transparent. I really enjoyed working with them. Highly recommended.
Very professional and helpful. Explanations were presented at a level I could ununderstand and plan for future services.
I have taken my car to Midas for years. I have always been treated well. I am very satisfied with the work that was done.
This was my first time getting my oil changed on my own, I was in a time crunch and trying to find a good place to service me quickly! When scheduling my appointment they gave me their soonest availability. When I came in they went over my options with me without pressuring me into buying the most expensive package they even told me about their coupon they had going on. They also came to inform me about a few lights being out on my car and looked up how much it would cost for me to buy them next door at auto zone. All in all I had a wonderful experience!
They treated an elderly lady well.
Friendly communicative front clerk who was very knowledgeable
Charged my wife $97 for oil change only. I can buy at retail cost 5 qts of Mobil1 and oil filter cartridge for $36
On vacation and needed immediate service
I have been going to this Midas shop for many years. They are very helpful, and always accommodating for my situations. I will continue to use there service.
Ease of scheduling, communication with staff, friendly employees. Well run location.
Everything went Great Friendly service Friendly Courteous staff
Midas didn’t complete the service but it wasn’t their fault. Stevens VW claimed there was no part for FIVE WEEKS, but one magically appeared the very morning I took my car to their shop. They claimed they got the part that morning even though I was told the night before they had the part…and it’s the same part Midas ordered. My anger is towards Stevens VW and I let them know it. I’ve had trouble with them before and I don’t trust them. Good work guys. I will always prefer you over them. Thanks.
Great service and everything done in 35-40 minutes… outstanding! Young man checking me in looked everything up for my next service and all done perfectly.
The location was having something done to the roof and there was "ceiling" all over the bays on the ground and all over a chair in the waiting room. The guy who changed my oil left my seat position how he changed it and left greasy fingerprints all over the door of my truck. Just didn't feel comfortable there. Will probably seek another location or business with a cleaner waiting room and employee protocol.
Ron and the rest of the team there is amazing. They do such great work and are so nice. If I have a question about anything they will break it down till I understand. I’m not a car person and usually shops will take advantage of that. They don’t with me. I now only trust them with my car. My car only goes there if it needs anything.
Friendly and prompt service
The staff were AMAZING! It was one of my best experiences when having my oil changed. The conversed with me as I waited just to help pass the time. I’ll definitely be coming back again.
I paid off my car and ended up having some pretty serious damage just days later. In this difficult time, I was overwhelmed by how friendly and empathetic that the staff was. I can honestly say that I have never dealt with a shop that was so apt when it comes to customer service. I appreciated how well my concerns were handled, effectively and efficiently.
Been come to you guy for years we always get great service and the guys are very friendly
Been using this location for years and always satisfied
Great and Friendly Customer Service- easy scheduling online
Convenience courtesy honesty integrity
The status of my AC was well-communicated, service was expedient, and the cost was quite competitive. Overall, it was a very pleasant experience.
Customer service was great
The service guys were very friendly and helpful, the man working on our car took me into the shop and asked questions regarding my vehicle and what needed to be done so I really appreciated that showed he cared about what he does
The technician missed the fact the backplate was to be installed before the hub. He pressed the hub in and then realized he was missing the backplate. The bearing is ruined if the hub is removed.
Communicate a little better with customers. I got talked into buying the two to three-year package on wheel alignments and if I go and every time I don’t need a wheel alignment is going to seem suspicious.
Very friendly service. Communicated well with options, service requirements, and progress updates. Very quick service. Very easy scheduling process.
Oil change and tire rotation was fast and the guys were awesome! I had them weld an exhaust tip on my car and they immediately fit me in on their busy schedule, these really care to make your experience a great one. Thanks to the guys at this location, especially Justin.😎
Amazing job with evaluating issue related to cars needs.
I have been coming to this Midas for many years, and seen a few managers and they all have been very helpful and knowledgeable. They are always very close to the estimate and very professional. The best auto repair facility I have been to. I recommend them to anyone. My daughter and son-in law go there also. Keep up the good work. I will continue to go to this Midas.
Friendly customers service, quick service, informative of what else I need done for my car. Easy to schedule and appointment. Offered savings with an online coupon. I love my Midas guys!
Everything was done well in a timely manner. I was even advised that the tire rotation I requested was not necessary due to the amount of tread on the tires. I will do it next time, if needed. The people are super friendly.
Ease of repair and transaction. They came and picked me up to get the vehicle, much appreciated.
Everything went well I was able to get this done in a timely manner. The communication on what was done and the place was clean and presentable for an auto shop.
Schedule a appointment to have a wire harness put in. Told me to bring it in, and drop it off. Then later was told they would have to order it and would take an additional 3 days. Then when they got it the second time. Was told it would take all day to run the wiring. From what I seen this process should have taken just a couple hours, but in fact I dropped it off the night before and did not get it back till closing the next day.
Just satisfied with whole experience
Professionalism of the staff
They addressed and fixed the problem.
They were polite they helped me out very well told me how long it will be and it actually took that time and they were professional
Mechanic takes truck for a test drive, comes back and notifies the manager that the rear brakes were smoking. Manager goes out to check the truck out and comes notifying me of the problem and tell me thaat something is sticking and that I needed to get checked out ASAP because it is dangerous. I step into the truck, start it up and noticed that the EMERGENCY BRAKE was engaged this whole time that it was being test driven. So yes the rear brake WILL SMOKE. Told the manager and he just said he was sorry about it.
They were honest, and guided me through the process, and I could trust them. I never felt like I was being “fooled” they made sure I understood what was going on and why and that I had buy in
We were charged for a service that we did not request and was not necessary. We were not asked to okay the work prior to it being done.
Front desk CSR was nice. The technician however apparently thought it was alright to lie about my tire rotation. He reset my tire maintenance light and changed the oil. He didn’t think I was smart enough to know he didn’t do what was paid for. Problem with that I have a center piece on my wheels that doesn’t remove when taking the tire off and it was still in the same spot as it was when the tech said he preformed said services that were on the work order and My receipt. No, he reset the light and didn’t do his job. I know my car, and by no means am I ignorant when it comes to vehicles. Shame on y’all for thinking I wouldn’t notice. That tech shouldn’t have a job, and the fact I had to come back a second time to have it actually done is ridiculous. So two trips to complete very basic maintenance.
Lock car when done and placing it out side. Dont put old broken part leaking fluid in a box and put on uphostered seat. Dont break side mirror.
Very friendly, got the job done in a very timely manner.
They took the time to explain the problem until I understood the situation.
Nothing specific, basic wheel alignment, process was satisfactory
Great service, nice and knowledgeable people.
The people working there were extremely friendly and professional. My car was taken care of quickly and there were no problems at all.
They took care of the problem in a timely manner.
Great customer service. Able to get in for the service next day. Completed in a very timely time.
Friendly And a great place to do business. The found what was rubbing under my car and removed it. Check my oil. And charged me nothing. I am taking my other car there soon
I do Not recommend this place specially if you are a woman. They try to pretend my tire was flat by placing a nail on it. They said I needed to buy a new tire but Did not need a new tire nor did I need to fix a ?hole? in the tire. All I needed was an oil change and they failed to do so. Also their coworkers were fighting with the manager In front of customers
personal friendliness of service managers.
Truly the golden touch. Amazing place and will be back in the future.
I was in town for a doctor appointment and I had a punctured tire that was fixed promptly.
Everyone was friendly and the service was fast
Definitely 5* ?? from the time I entered the store and the service provided.Thumbs up and keep up the great service. Thank so much.
Wasn’t highly satisfied with this service. They was supposed to check my vehicle out and let me know what work was needed. Kinda knew it would be the thermostat. But also asked the belt to be changed, and was not.
Appointment made easily for the same day and I was able to get in early. Nice guys, clean waiting area.
I usually do all of my own services, but an exhaust job was beyond my home capabilities. They were all unbelievable from start to finish!
The people are awesome, this is why I go to the location and I feel that they do a great and fair service I don’t feel oversold or hassled. They do what I ask and point out anything that might be a problem. You should buy them all lunch this is your gold crew
I was told it would be a wait but I kind of did not expect to be waiting from 10:30am till 2:30pm. 2 off the associates were really nice and one was a complete A???? and had a tone that I did not appreciate regarding my wait time. I appreciated the fact th
"The person who changed my oil in 2010 Ford Sport Trac pickup on Friday, Feb. 11, 2022 had oily, filthy hands and left stains inside driver's side door panel all the way across door and arm rest.Also felt as a woman was disrespected and talked down on as "
"I got there service was great, when I left there it was great! These guys are the real McCoy till the end... One satisfied customer, thanks again!"
I wouldn't recommend anyone go to this store. I went in for a routine alignment and they tried getting me to spend 150p dollars more than intended. They said my brakes were non existent and needed changed as the caliper was seized up and upon inspection my
"We were very happy with the service that we received at the Midas at Rock Rd & K96 in Wichita, KS. Rob & his team were great to work with. We will definitely be back."
"These guys did awesome! Very fast too! I was in a pinch and had to have my car jump started at work by another coworker to leave. I was far away from home, didn?t have any tools on me, it was very cold, and I had to get back to work ASAP. I went to O?R"
Great customer service and speedy work
Very friendly good customer service!
"This rating is for Midas in general. Not for this specific location. The service staff were good, prices are not set by them. "
Midas was great. They gave me all the options and prices up front and even recommended a better deal for fixing my loud muffler. The alignment is perfect and the service was quick. I'm driving straight and my car doesn't sound like a **** cannon anymore.
Dropped my car off on a Saturday at 8:30am and y?all didn?t finish my car until almost 12 noon on Monday and also you guys are way over priced.
"I never respond to requests for 'how did we do,' because (1) it always sounds fake (just a way to put me on more lists), and (2) they rarely deserve a good review. I make an exception for Midas because you ALWAYS do a great job, in a way that is extremely "
"The Midas location on North Rock Rd....is the best in customer treatment, friendliness, & effort to meet my needs. Rob is best!!!"
excellent job and great customer service!!
I was very happy to stop by and get my car serviced.
Staff was professional and accommodating. I have used their business multiple times and have been satisfied.
very polite and helpful weather you end up making a purchase or not
My vehicle is a carpet cleaning van. I informed the front desk that they could not let the van freeze inside do to all the water lines and parts in my cleaning unit. I was informed that they would not let it freeze. The next day I picked up the van and not
Tried to force me into a bunch of services I did not want. Very unprofessional
"We came here after the cat con went bad on one of our vehicles, and we realized we were getting ripped off by Christian brothers. The service was fast, efficient, and we haven?t yet to need repeat service on our cars. A car with an oil leak hasn?t had its"
My experience with Midas was great. They gave me a free quote and thoroughly explained what was going on with my car. They even gave me a ride home while they completed the job and picked me up when it was done. I would recommend their service any day.
Great experience with them will definitely go back on
Everyone was so welcoming and willing to discuss options with me. They were willing to go over and above.
The company was up front and honest about what work needed to be done on my car. My car is running great since it has been serviced. The company had my car fixed within a timely manor. I highly recommend them.
Drove in and they fixed my breaks same day.
"AWESOME staff!! From the office staff, even the gentleman in training to the mechanic that helped get my Bluetooth connected, you guys were GREAT!! I would definitely recommend this Midas location!!! ????????????"
Great service and manners!!
They got me in pretty quick on a Saturday morning and the customer service was awesome. They didn't try to pressure me to pay for additional services
My Grandson Aaron and I stopped at this Midas when our brakes began to grind this Saturday. We could not have been more pleased. The work was great thanks to Dallas. But the customer service was outstanding. Evan and Jordan did everything the could ha
"Doesn't Matter What Your Vehicle Needs. Midas Can Fix It. Prices The Best In Town. Honest, Professional, Kind Human Beings. Sending All My Family, And Friends, To Midas East. 96 And Rock Road."
Excellent, the staff were very knowledgeable and friendly. The service was quick, the environment was safe.
"Don?t go! My young daughter had her air conditioning go out. We asked them to see if the filter was dirty or if it needed more Freon. They called and said the compressor was out, a $2000 fix. She can?t afford this so we picked up the car and they wanted $2"
Went for oil change and tire rotation. Had to go back because guy forgot to tighten lug nuts on front tire. Can you imagine driving on hwy 70 mph with tire falling off?
Awesome people that wi get you right..
Great service and very respectful
You guy's where great !! I decided to come back to Midas at this location because you guy's were so fare and honest. And that's what i remember. Sooooo... With Midas i will stay.
"Beyond my expectations. Thank you staff at Midas, North Rock Road, Wichita, Ks."
"During this time of so many disappointments , I can clearly state my experience with my service work on North Rock rd in Wichita was not one! It was fast, professional, and I was thrilled with the price. Thank you !!"
I brought my car in to have my Entertainment dash radio connector checked because after they installed it the dash will cut off(lose power) and then it will cut back on constantly and they didnt even look into that problem and they charged me $81 to install windows washer blowers on my hood when I had all the supplies for it and I even left my car with them a whole day and had to call them to find out if they was finish with my car or not.
"Will never come back, always an issue when i come in with price. Double what a oil change cost from a dealership. Made the mistake of having to visit again due to corona virus and all other places not accepting any vehicles. "
They told me the truth this go around & i appreciate the honesty to keep people safe is important & my car is not safe. I do recommend this shop to anyone. Tom is a good manager/mechanic he's very honest & will tell you the truth on what's going on with yo
Excellent job replacing the catalytic converter and ensuring vehicle is safe to drive!
They Always do a great job!
"My truck has over 100,000 miles and is in tip top condition. I?ve been in this location several times. Now, it is ?company policy? to only use synthetic oil as an option for my truck. My truck doesn?t require it! If I want to use a regular then get it done"
Great love the service and shares my own needs
No problems at Midas, employees were professional and very few attempts to purchase something I didn't need. Good visit.
"Don't do it ! My brakes were squeaking, so I went to Midas for repair. They called me with an estimate. They said ball joints needed to be replace and other things which totaled about $1,800. They read the list of repairs and costs over the phone. One ite"
"It took over 2 1/2 hours to patch two tires and replace a third. I told him several times I did not want to replace the third tire, but he argued with me until I reluctantly agreed. I also made it quite clear I was in a hurry as I had someone waiting for "
West Wichita shop refuses to admit that they overcharged for services rendered. The legal remedy for this is Small Claims Court where one can collect up to 4 times the amount in question. The customer stands a good chance of winning his case due to the neg
"I had to reschedule and they were very kind and lenient with me. I always appreciate that they do a diagnostic on my car and are very transparent about what my car needs. Ended up adding a air filter replacement along with my oil, great service and fast."
Midas did a very good job for us and always does!thank you Midas!
"Excellent service as usual, which I expect from my local Midas"
Please take me off your mailing list. You all have made it clear that you dont want anything to do with me or my car after you took off my original parts and put faulty after market parts on my vehicle that didn't work therefore I want nothing to do with M
"So after I came in less than a month ago, and I thought the guys working on my car were acting weird, I?ve gone to my trusted mechanic and my oil cap is missing. After a vehicle inspection that?s very odd that the oil cap would just disappear. I don?t want"
Quick and easy oil change. Didn?t try to sell me a bunch of stuff I didn?t really need. Will be back!
"The guys at midas all have great talents from prioritze down to customer satisfactory. They're knowledgable on occurances, and have great takes when it comes to communicating with sure certainty . thanks for the support"
You usually do a great job but the day after this visit my husband noticed my car was leaking oil on the garage floor. He did some checking and the oil filter was barely on. It had not even been hand tightened. It didn't leave us with the confidence tha
Earlier this year I had my ball joints replaced. The very next day I brought my car back because it was making the same popping noise that it was making prior to have ball joints replaced. One of the service techs went on a test drive with me and told me i
Techs were very knowledgeable and courteous, would highly recommend this location!
The first time my exhaust fell fell off I didnt think anything about it. I had just had midas change my oil and the exhaust fell off. Took it back to them and they fixed it. This time have an oil change and within a day what do you know my exhaust fell off
Nothing scarier than when your car overheats and the engine light flashes on! They promptly replaced the fan assembly and provided courtesy rides to my home. Very satisfied with their expertise. I highly recommend this shop!
After picking up my truck I drove to menard s right down the road and my message center said oil level low so I checked my level and it was barely showing on the dip stick had to add 2quarts of oil 30 mins after oil change would not recommend this business
Very good service speak to me professionally and respectfully explained everything and showed me the issues and explained the cost line by line.
very fast and a great price.
Midas always does a fantastic job!
Very helpful in fixing my car. I thought it was the muffler but they found the real problem and fixed it that day. Everyone was very friendly and explained what the problem was
People are very friendly, excellent service
had appointment with note to add Lucas oil stabilizer to oil change in lieu of 1 quart of oil as was done on previous visit. Note was on the invoice and i was told it had been done. the bottle was still in the console and not opened. when asked the coun
Service technician reported Wrong mileage and they have still not fixed the problem
"The positive is that their staff is very friendly. However, on 2 of 4 trips for oil changes I have arrived at my next destination with parts dragging on the ground. The first time I brought it back they apologized and immediately to my car in to fix the p"
Great service. I liked that they took me into the shop and showed me all that they did and showed me the filter that needed replaced. They were very thorough with explanations as well. I was only there for about half an hour as well so it was very convenient.
Clean and friendly with great service
"My wife to our car in for an oil change....and went back to pick it up and had a list of 2600 dollars worth of items that needed to be repaired, mind you that when my wife took the car in we were having no problems. The list included broken springs, tie ro"
"After being to several car maintenance shops around town, we tried Midas on Rock Road and had a great experience. We went back again for more oil changes, when we needed new tires, and again for other misc. maintenance needs. We have been very happy each"
My husband and I used this store on several occasions and liked the work they did. However this last time we got an oil change they said the left tag light was out. We didn't choose to have them replace it for $10-12 because we figured we could do that on
"watch out for Midas. I took my car in for service in April to have the ac fixed. I was called with a estimate which I approved. I was told I had a leaky valve, and my compressor had a small leak, but it was blowing cold air and would blow cold all summer. "
They worked us in without appt * spent all day on our car to the point of staying open an hour late to complete the work in one day* Great service * quality work as always * this was the 3rd time we have had work done here * have been happy with all 3 vis
