Very friendly and very professional. Dave was awesome and very knowledgeable about what needed to be done.
Fair price, convenient location , great customer service.
I know Dave genuinely cares about his customers and staff.
The agent was aware my child was not feeling well and expedited the service as best he could, and I asked to him in a friendly manner. He put a human touch on the service ! And he also communicated with other techs and customers in a respectful manner.
I come here all the time. The manager is very knowledgeable amd nice. He trains his team well. I would recommend this location above all.
They went above and beyond to get the needed obsolete part for my 22 year old civic. I am so very grateful they fixed my car when I know the Honda dealer would not have even tried. They are the best!!! They deserve a raise.
Manager Dave is great…been dealing with him for years..he’s always straight forward and polite..
Both the service & employees were exceptional!
Unfortunately i had to wait for my car to be serviced and it was really cold in the lobby. I was told 2 hours initially... but it took 2 hours to inspect.... then another 1.5 hours to complete. I personally would like to have opted out of the inspection as i knew exactly what i needed and the inspection simply clarified what i already knew. I needed rear brakes and rotors so i overall feel like 2 hours were wasted
They took the time to explain the repairs to me and my boyfriend. Answered any and all questions. Was helpful with getting my child seat out of the second car we had there when the first was finish. Treated our vehicles like their kids or family would be in there!
Staff was courteous and tire issues was resolved quickly.
Got me in right away, assessed the problem and I was driving away 2 1/2 hours later with new brakes all around
I explained the cars "issues" to Dave, he suggested a Tune Up & fuel filter clean up, which I had done. The work was done on time and the price was the amount we discussed prior to service. I have used this MIDAS several times in the past and trust Dave, the Manager & the staff working with him. I expect MIDAS to stand behind their work.
The expertise of the technician and how he explained my problem with good communication
I had a donut on my tire and I called before the shop opened to ask if anyone could fix my flat asap because I was nervous driving my child around in it and I had work. The associate said “of course come on in” and I arrived a few minutes after opening. They got me in right away and fixed the tire for free! Shop and waiting room were a little dirty and freezing cold, but I know it’s an older shop.
Dave was great, friendly, and prompt. He went into detail what was needed to be done to my daughter's vehicle
Staff is very professional and accomodating
The mechanic’s that I dealt with were very helpful, not only telling me the problem but showing me. I could not get the work done on site because the alignment machine is down at my local shop and they don’t know how long it would be down. They didn’t just do the work charge me and give me some goofed up alignment. They actually told me they couldn’t do the work and told me where I could go to get it done. Midas is the only repair shop I will go to if need be.
The friendliness of the staff
The guys were very friendly and professional and was on top of the game the whole time
Scheduling the appointment was easy and accurate. Work was completed in a timely manner.
Parking and accessibility is very difficult when the location is crowded and busy.
Dave and the staff are nice guys.
Visited this Midas fist time Will go back for our car when need service
They are always very friendly and get me in right away
I was told that the battery checker was broke and that they would rather send me away than fix it just in case something was wrong with alternator, or starter. I said I just want a new battery put in then the service member seem a tad bit aggravated almost like he just didn’t want to do the service, but finally agreed and gave me an estimate for 467 dollars which I find outrageous, my dealership only wanted to charge me 250 dollars so why is the price for a battery change so much higher here, I can do it myself for cheaper that that. It almost made me feel like he gave me the highest quote he could just so I would refuse the service. When I told him how much my dealership would do it for he suggested I go their and get it done, so I said okay and that’s where I’ll go from now on. I had planned to have my cv axle fixed and new tires for my wife’s card put on but now I think I’ll be taking my cars back to my dealership instead.
They spilt the oil all over my engine now I have a mess in my driveway and garage that I have to clean up
From start to finish they were the most honest and non pushy bunch of people I have ever dealt with on car repairs.
I have an older truck and they respected my desire to fix it as cheaply as possible to make it safe for the road. They didn’t try to over sell my repair
The service person that greeted me was very friendly, cordial, and knowledgeable. Great guy! I can’t remember his name, but I believe he was the manager; if he wasn’t he should be!
Dave and his crew do a phenomenal job. This isnot my first visit to this Midas, and it won't be my last. The prices are generally on par or better than others, and the service is always amazing, which propels me to come back even more than pricing.
Staff was through and friendly and service was great.
My problem was why have an appointment if it’s gonna take 2 to 3 hours!!!!
Dave was great! He booked my appointment and had my car serviced quickly. My car was ready the next day and the problems are all resolved
Dave, the manager at this location is great. I have an old car ( 57 Chevy) and they are very careful with it.
Dave and his team were thorough, knowledgeable, and professional in every regard.
Everything was communicated to me very clearly and as promptly as possible. I was not talked down to at all. The estimate I was given was very accurate also.
Came to fix my headlights paid $68 just to check 10 minutes after leaving this location my light wasn’t working
Dave and the folks there are always in a good mood and ready to help with whatever you need. Always nice to stop in and see them.
I HAD 2 TIRES WITH NAILS IN THEM AND CAME IN TO SEE IF THEY COULD BE REPAIRED. THEY REPAIRED ONE AND PUT MY SPARE ON THE OTHER AT NO COST.
They got me in and out quick. The price was right.
Dave was very welcoming, friendly and personable. He explained what they recommended for my vehicle and why they recommended it. He broke down the pricing for me so I knew what I was paying for. He answered any questions I had and explained things in an easy to understand way so I felt confident know what was being done and not intimidated by something I'm unfamiliar with.
The staff was very friendly and helpful
Service Mechanic did not reset message on my dashboard of completion of the oil change it still shows Service mechanical needed
Provide an estimate. Ask what type of oil is used in the car rather than just putting in whatever oil you choose. LISTEN! My main concern was my tires (my car sat idle for 1.5 yrs & tires were flat. Likely at least 2 tires had flat or shifted foundation under the rubber surface layer) & this issue wasn't addressed until I specifically asked when cashing out. The technician didn't drive my car to check out the problem & the manager said there was no problem with the tires until I insisted there was definitely a tire issue. He finally drove my car w/me in the passenger seat & he agreed there's definitely a problem. I needed 2-4 new tires. Even after driving my car & finally acknowledging a problem, new tires were not discussed. Big missed opportunity to sell 2-4 new tires.
Been coming to this Midas for years, always treated me with respect, always explained to me what they were doing to improve my cars function.
Dave was awesome! Everything i needed done, was finished in a timely manner.
The guy was very friendly and the other mechanic was very helpful too. Explained to me what was wrong and how much it would be to buy the tire. Tire was pricey. But gave me other prices on things I asked about.
I called them cuz my valve stem was broken and they quoted me a price and done it very quickly.the people in there were very friendly
Knowledgeable technicians
The manager Dave was very knowledgeable and confident. I brought it in with a radiator problem and got the car back as promised the same day. Dave has assisted me with problems several times and is always sharp.
very professional and courteous employees made me really feel welcome and acknowledge that I was a veteran keep up the excellent work
My dealership let me down on service and Midas was able to get me in right away for my oil change and to check the reason for my engine light being on. Car is running great now and all for a great price. Not to mention your staff was extremely helpful and friendly. I will br back for future service.
Had car alignment done an is worse than when I brought it in. It still pulls to the left like I told the associate at the desk. It shakes now an still pulls to the left not sure why my car is worse. Thank you
Friendly staff, in and out in less time than was quoted
awesome, fast service at a great price! Can't ask for anything better!
Everyone was super friendly. The associate was very communucative and gave me the estimate prior to working on the vehicle. Overall, I was highly satisfied and will return in the future.
Everything started off great, they didn't have my tire in so they took my rim and had me come back after work so it would be quick and easy to put the tire on my car. And when I came back later the tire was taken care of very quickly. If this was the end of the story I'd have been a very happy customer. BUUUTTT the next day my tire pressure system light wouldn't go off and I had to go back to have them fix it and it took FOREVER because they couldn't figure out that they had to recalibrate for the new tire. It's a Honda Civic not a Lamborghini. Not complicated. And then, yesterday when I went to put groceries in my trunk, I couldn't because instead of putting the "donut" tire back where it belonged they just threw it the main part of the trunk. I had to move the tire myself and got my work clothes dirty in the process. VERY unprofessional. I will not return.
Just seemed like some good folks which is not always the case in car buisness
Better with appointments and time
The guy that changed my oil told me that the Cabin Air Filter needed changed. When I went to change it I saw that one of the clips was broken. He was the only person that has ever touched it as far as I know. The cabin air filter has never been inspected or touched in any way before this visit.
Very friendly,Helped a lot with my car, Told a lot of information that we didn’t know about very helpful for the future. Will go back
The Manager and team at the Dixie Hwy location in Erlanger was and has been amazing always attentive to my needs and very convenient awesome service good job guys thanks
Don’t be sexist. Don’t be rude. He gave me a quote over the phone of $1,900 for my repairs, when I asked for an itemized quote it was magically $1,670. He tried to say I asked for an oil change in the store, when I said I think my car is leaking oil. Why would I ask for an oil change if it’s leaking? What kind of stupidity is that? That’s literally throwing money away. When I even talked to Dave he kept interrupting me and telling me I was wrong and being EXTREMELY rude and condescending. He did not get off the phone with me until I made a payment for an oil change I didn’t want and would not release my car to me until I paid it online. My boyfriend then called him and ripped him a new one for the absolute disrespect and for the blatant lying he did about the oil change. He then refunded the oil change. I have yet to receive an apology for his actions. I’m just so frustrated that he tried to take advantage of me. Personally, I don’t care about the refund, my dad is paying for any service on that car anyways, I am just flabbergasted by the absolute rudeness and the price changes of the staff.
I brought my car in for an alignment, they repaired 2 tires from nails and replaced 1 tire from nails. After the work, they drove my car when they did that, the car started pulling to the other way. They came back in, told me what was going on. They had to realign my car and rotate my tires again. After I left the facility, my car was shaking VERY bad on the interstate. I took it back up there the next day, they rotated my tires and balanced them again, this happened TWICE. I took it somewhere else, the control arm was damaged from the alignment and is now having to be replaced. This is very very poor service and I feel as though they should be responsible for the cost of the damages.
Upon arrival I was greeted immediately asked what brought me in… told them my symptoms lol I then took a seat they test drove it came right back gave me a price nice and smooth I was in and out no worries excellent service and communication
I am single and i got a flat tire last week. I went to another tire place to replace my tires. the place told me that i needed a alignment before getting a tire and they couldn't do it. I called so many places for help and was quoted almost 300 dollars for alignment and a tire. Freaking out i called your place last and literally was in tears afraid my car was not safe. I spoke to Dave who not only calmed me down but had me come in and explained everything i needed. Even made sure i needed that alignment or was being lied to. He said i did showed me why and how it looked. Three hours later my car was ready to pick up. Everyone there was amazing Midas is where i will always take my car. They are a woman friendly car place
Very easy to schedule an appointment & everyone there is very friendly
The right rear tire on our Buick Encore went flat as a result of a nail puncture. We took it to our local Midas shop. Even though the tire were not purchased at Midas they fixed it in probably fifteen minutes ...... for FREE! The two associates that helped me were as friendly as if I were spending hundreds of dollars for service. Thank you Midas for your great service. We will be back!
This location addressed a problem that occurred while on an interstate trip. I approached the Manager, with the hope that he could get my vehicle in for unscheduled service. He got my vehicle in for diagnosis & repair as requested and spoke with me regularly throughout the process. The crew went above and beyond to get me back on the road. Thanks for helping during a stressful time on the road. PS ~ Even the coffee was good!
Workers were very professional and knowledgeable and was very kind to me and my daughter
Greasy hand prints on hood and roof top..car has oil on right wheel well..cars were spotless when brought in..disappointing
Very courteous and helpful
Been going to this location for years. Always good and friendly service.
The guys at the shop were great and didnt try to bs me into anything that I didnt really need. Chandler was able to find an alternative for getting me a replacement tire ASAP same day. Thanks again guys.
Called ahead to inquire about cost for having my A/C recharged, scheduled for 2 that afternoon & car was done & ready by 3:15. Tom explained the service details & pricing. I trust this MIDAS location & will use it for future auto services!
Great work. Dave did a great job of taking time to explain the install.
I have contacted Midas already requesting a new oil change, a total cleaning of my engine bay, a complete check of the engine, hoses and filters for damage. I'd also like something in writing that this happened and what was done.
Making the appointment to have my brakes checked out was easy. Dropping my vehicle off was easy. The communication to me with my options after inspection was clear and honest and that is what makes a great auto care experience. Chandler went above what I had expected trying to see if I had a warranty on my pads. I'll be needing exhaust work and tires sometime in the near future, so I will be returning to this Midas location for sure. Thank You
I forgot the guy who was working the front desk, chandler maybe? Whoever he was he was amazing!! Very friendly, thorough, relatable and yet professional! Just my interactions with him made my entire midas experience great! He deserves a raise!
Staff was kind and professional.
Great friendly and timely service, well done!
the people at midas in erlanger ky are very helpful and friendly. They got back to me right away and were very efficient. I will be back again!
The manager/front of house gentlemen was extremely helpful. Polite and overall a fantastic experience!
The customer service here is outstanding!! Whenever I come in for maintenance/ repairs I know without a doubt my vehicle is in excellent hands. You guy’s exude the true meaning of INTEGRITY!!
Needed 4 new Cooper CS5 tires. Not in stock but came the following day as promised. Waited on the service which was accomplished as promised. Had an issue in that a LF balancing wheel weight fell off causing wobble. Took it back and the issue was resolved promptly. Everyone will have a problem occasionally, but what makes the difference is HOW that issue is resolved. These guys exemplified empathy and great customer care. Thank you!
Dave and the staff is awesome. They are always polite, honest and explain the repairs which provides an excellent customer experience. Well done!
Paid $80 for a power steering fluid flush. The fluid was overfilled and didn’t appear to be changed as it was still black in color
"I just had the single best initial diagnostic experience in recent memory! Chandler did an incredibly thorough job looking into the problems on my 2006 Honda CR-V that I needed looked at, as well as pointing out other areas of possible future concern, AND "
The manager Dave is awesome! So friendly and easily explains things!!
Excellent job in a timely manner.
I didn't have in issues and the staff was friendly
Friendliness and the quality was completely right and they got my vehicle right in at my appointment time and I didn’t have to wait long
Dave is nice and helpful.👍
Train others not to overfill when topping off. Teach difference to mechanics between spray and leaks.
The manager Dave and the technicians are always very friendly and efficient. I feel the price for my service was fair.
So on Saturday I left a bad review about the Midas shop on Dixie highway in Erlanger.I am happy to report that the Manager Dave personally came to my door this morning and picked my daughter's car up and took it to the shop and fixed the problem then broug
Technician and manager did a good inspection of my car and we made an appoinment for next week. Keep the good work guys.
Although I do not enjoy spending money on car repairs I felt comfortable with the shop manager's knowledge and the mechanic's skills. The result was satisfying and I feel much safer as I am driving.
"I booked an appointment time online and received an email reply that I was confirmed in the window of 4:30-6:00 pm... not an exact time. I arrived at 4:40 after fighting heavy traffic. ""Dave"" told me that since I was late, he might not get to my brake in"
"I stopped in the Midas in Erlanger, KY. All the bays were empty and I requested an oil change. First in at 4:15pm, I saw many other people come and go. I didn't get out until 6pm. ""They weren't sure of the right parts, etc."" NO SOMEONE CAME IN WITH LI"
"I had the best experience on 6-19-21, my air conditioning went out an my car was having some problems with the tires, I couldn?t believe I was going to Midas for these problems over the years I only thought I would go if i hade a problem with my muffler, t"
"These guys are my heroes! They made what was a nerve wracking experience for me, painless and simple and were super friendly! I'll be back for anything vehicle related as they earned my business thru and thru. "
Great customer service and honest.
My car was taken at the time of my appointment. Good customer service!!
"I took my car in because my muffler was making a noise, not bad, but they said it needed welded,15 minute job, 20.00 in parts 304,00 labor, when I got my car back, it was now making more noise, now my ac compressor was loose ?? was not making that noise w"
They take your car apart to find the problem then they go to another car and start it with out putting my car back together. 4 hrs the car just sat there apart. Who does that.... Suck
jim helped me with both my cars that needed tires and he did everything to make sure i was happy with the service. This will be the only place I will take all my cars as long as Jim is working. Wonderful experience very helpful and great customer service
"I went in for a simple oil change. Left with engine light and tire light on. They tore up my car. Tried to sell me 400.00 worth of tires and all kinds of filters. Told me ""someone"" had torn off my engine filter. Funny how everything was fine an hour before"
"i had a appointment last tuesday i had a coupon for the 17,76 oil change and tire rotation i gave him the coupon and he threw it in garbage. they charged me 76,00 dollars for oil change tire rotation and balance 4tires so he said. one star is to much"
Dylan fixed are car and he was very nice and made us fill like we were part of the Midas family thank you Dylan ....
Service is Fast and CourteousGreat PricesThank You
Always very friendly when I visit
This is a great place to have all you automotive work done they are great the manager and assistant managers and employees are great and friendly they do honest work they have my business forever now keep up the good work I will send my friends and family
"Took my car in due to the fact my ABS light was on, to make a long story short after having my car 8 hours and charging me $277, my car's ABS light is still on, they didn't fix anything!"
Customer service friendly however the oil change and tire rotation took over an hour. I Asked if they could check tire pressure when I brought the car in tire light was on. The car was returned to me after an hour with the tire light still on. Went back in
"Tried to get appt,no one ever contacted me,I'll get my oil changed at take 5 or valvoline ,won't be returning "
They are always very nice and accommodating at this Midas. They get my oil change and any other service i have them do done quickly and have even stayed past their closing time to get it done.
A few months back I stopped for an oil change and had a terrible experience that is still getting me today. The day I stopped the guy at the desk acted like I was bothering him by even showing up because I didn't have an appointment. Told him ok would come
"Yesterday I called at noon and set up an appointment at 330, when my wife got there they told her it wasn't in the system but they cold fit her in. I have a 94 buick, so after 45 min of waiting they finally tell her they have to order oil for it ,that it w"
The hood latch release cable was disconnected when I was checking the oil 2 hours after leaving Midas. The crew was fast and even replaced a motor mount ( at my expense).
I was given a 3pm appointment to have 4 new tires mounted. The tires were ordered the night before and delivered to the store the next morning. I arrived at my appointment time and waited over 3 hours before my car was even pulled in and started on. Okay y
Stopped in for the service. And they said they could get me in that. They were only working on one car. Went outside got online and got appointment in one hour for that day. But they said they could get me in at all that day. Kind of upset me!!
"I was more than satisfied with the attention given to my vehicle and the timeliness to which the repair service was completed, given the number of other customers and staff availability and given the amount of maintenance to be completed. Since this locat"
"I only go to this enlarger location, Everyone there is very nice and helpful. I have been going there for years and have never had bad service"
" My van was immediately brought in for service (oil change, fluid check and visual brake check-no need of tire rotation) and was done in 30-35 minutes. I was happy with the service."
I wish I?d taken my car to Midas sooner. KY Auto Service in Elsmere did not stand behind their word or work. And it turns out did less but charged considerably more than Midas would?ve to do it right in the first place. Ed walked me through the repairs nee
"I went with one issue and many others were found. I considered them to fix them and to pick my vehicle with black smoot on my inside driver's door panel, the floor mat was covered, the steering wheel as well. They didn't even complete everything I requeste"
I'm always happy with the service I get at Midas and the special attention to fixing my car problems.
"I was in on the 9th at noon for an oil change appointment I had scheduled the day before. I arrived right at noon went in gave them my keys, confirmed the oil change I wanted, and sat down. I waited 38 minutes before they even took my car back for the oil"
I went in for an oil change. I needed my car inspected as I was losing power/engine surging. As the mechanic was pulling my car onto the rack he already knew what was wrong (the clutch). No inspection needed. I will be back. The diagnosis was correct.
I have no complaints with the service. The one issue I had was it looked like the manager was handleing my service would stop working on my vehicle every time a customer would walk through the door. So he couldnt just focus on the task at hand and instead
They went above and beyond to fix my car. They did everything they could for me and it was greatly appreciated.
Best place for a job well done
I always have the best customer service when I take my car(s) to Midas. They are always honest when they tell me the issues with my car and they are willing to show me these issues while my car is on the rack. I really do appreciate that.
My grandson stopped there about brakes. You quoted me over $700.00 dollars to fix them. I had them fixed for over $200.00.
Midas in Erlanger made the process easy - from scheduling to completing the work. They kept me informed of their progress- from diagnosis and estimate to when the car was ready to be picked up. Great value as I was able to take advantage of an ongoing p
This place is one of our go to places now for our car needs.
Arrived at 7:30 with a pre-arranged appointment took an hour and a half to get one or oil change
"Engine light comes on late Friday afternoon, engine is kind of knocking and not running correctly. Quick call to the local Cadillac dealer, they are already closed, no appointments available until the following Wednesday, according to their online appoi"
"Dropped my truck off at 2pm for a simple oil change, they said they would call when it was ready. They never did. I had to call to see if it was ready to pick up several hours later, which they said it was. After waiting 45 minutes in the lobby, along w"
"Midas was recommended me from a friend of mine. Last month, I tried an regular oil change and I was very satisfied. They check balances and make rotation with a regular oil change for free! There is guy named Don in Dixie Midas. He works very carefully and"
"Great deal and so friendly on the oil change! Not pushy about other things you may need, but educational about them so I can decide on my own"
Such an honest place! These people fixed a flat tire for my mother and didn?t charge a dime! Didn?t try to rope us in to anything not needed! Such a blessing.
"Well educated, honest and helpful "
I was impressed to go to the shop and not be treated that i was stupid because i was a women. They didn't talk me into anything that was not needed. Honesty is the best policy in my book and the prices are reasonable I thought.
I am new to the Fort Mitchell area and was looking for a place to get my oil changed. I found Midas in Reach magazine. I checked out their reviews online and found them to be well rated. I easily made an appointment online and received a fast email confir
Glad to get great service. A lot different than last time I had my car in.
Staff was polite and worked quickly to service my van. Work was performed and all is well with vehicle
Customer service was excellent!
"The service we received at Midas was excellent, we're extremely satisfied with all aspects of our service visit. Thanks Vincent Lane "
Did a fast oil change but did not set my indicator in the info center of my car back to 100% I had to do it myself.
I called the store needing a last minute appointment for a tire fix. I was turned away at several other places that morning but they were able to get me in for an appointment about an hour after I called. The gentleman working the front desk was so kind
"I've been taking my car there for years and always receive friendly, great service and associates are very knowledgeable."
"After having a grinding noise in my 04 Tundra for about 6 months and the dealer and other shops telling me my truck was in fine running order, I decided to try Midas. Taking it to Midas was the best and the mechanic Gary diagnosed my problem within a half"
"Great customer service,will be back!"
My husband and I went to this Midas to get a significant amount of work done to his 09 Honda Accord. We were extremely pleased with Gary the mechanic who worked on his car. Gary was very honest and very friendly and did an outstanding job on my husbands c
"I went into Midas for a scheduled oil change and to have a steering issue checked out. The staff at this location were willing to extend their time in order to complete the work on my car so that I could drive it safely. They were knowledgeable, friendly, "
"Could not have been more pleased w/the service I received today. Cara was friendly & was ready to answer any questions I had, she was very informative. Got there 30 minutes before my appointment & got in right away. Where else can you get a full synthetic "
I could not have been more impressed with the service I received! Courtesy-full explanation-fast service-and successful! I will always go to Midas first.
"Bad service. I have been coming to this midas for a long time. This time they say they fixed my car but it isnt fixed . I went up there on May 18, 2015 also. Each time i am there for at least three hours. MY CAR IS STILL NOT FIXED. So im out of 900.00 and "
45 minutes after my appointment time of 5 I was told they were about to pull my vehicle in for service. 15 minutes later with my car still sitting in the parking lot I walked into the garage and asked for my key. They handed it over without an apology and
These guys were wonderful saved me money by fabricating a piece of pipe for my moms car great job good communication and very personable A* service THANKS GUYS john
"A 21.99 advertised oil change turned into a 54.99 oil change because of some nonsense about the manufacturer requires synthetic oil. They messed up my tire pressure sensor. So it now says my right front driver tire only has 6lbs of pressure, even though it"
