I was kept informed every step of the way and made aware of all the options I had for maintenance.
Midas employees were the best. Knew exactly how to diagnose my problem and quick to fix. Best mechanic experience I've had in awhile. Highly recommend.
Quick service. Great communication. Excellent work.
There was a misdiagnosis of what the problem entailed and what services could be provided. It was rectified by compensating the needed oil change.
I was very happy with Midas. I called and made an appointment. Got in immediately after I arrived. And the work was well taken care of. I was very happy.
Easy online appointment scheduling. Upfront pricing. Quick service. Good communication during the appointment. Polite workers.
Always honest and upfront with work that needs done. Great customer service!!!
My engine light was on and the manager helped me to understand why and gave me information I needed to find out the reasoning. He took the extra time to assure me about my car and I was much appreciated.
The Newport Kentucky location has always provided excellent service to me.
Love Brian and the guys at this location. Always treats me good
Manager Brian Dill took great care of us after being at a competitors shop and getting the run around. The service and communication were fantastic.
I was told by representative that my vehicle required full synthetic oil and the vehicle could not take semi-synthetic oil. I took the employee at his word but did research on this later that clearly states my vehicle can definitely receive semi-synthetic oil. I would have gladly taken a recommendation from the salesman but not a complete falsehood.
The manager Brian couldn’t have been nicer
The team at the Midas Newport, Monmouth Road, work every well together and everyone will take the time to explain the steps and where they are in the steps of repair.Did I say friendly? You bet.
BRIAN DILL WAS VERY HELPFUL AND FRIENDLY EACH VISIT ILL GIVE THEM MY BUISNESS IN THE FUTURE
Brian, Gary & the entire staff go above & beyond 365 days of the year. I have been working with Brian and his staff for many years and will continue to do so. I always look forward to the thorough customer service that I'm given at this Midas location, in Newport kentucky.
Gary is always courteous and helpful
I was having a slow leak in my tire and suspected it had a nail in it. Midas was recommended so I stopped at their location, which is close to my home. Service on the tire was completed quickly and professionally. To my surprise, there was no charge for removing the nail and plugging the hole. Thank you for your excellent service!
They were helpful and friendly.
Brian at the Newport, Ky location is awesome let me look at car the crew showed me everything they were seeing
Friendly and very communicative. They show you the problem with your car. Very pleased with the service. I always ask for Gary to work on my car. He always does a good job. Very good service there.
Well the customer service was extremely great, and the work the technician did was very good
On Sat. 1/20 it was 10 degrees with a bone chilling wind factor. I had a flat (not near the Newport location) and waited for 2 hours for AAA to change the tire. So, needless to say I was annoyed. While waiting I called 5 different tire stores and this store was the only one that could get me a tire on Monday. On Saturday (late afternoon) I went to the store so they could check out the flat and my other tires. Decided to get 2 tires. It was so cold, I felt bad for the manager who was looking at my tires. They were ordered, I received a call on Monday morning asking when I could come in. My appt. was for 12:30 and I was done at 2:30. I was able to work on my laptop during the service which was helpful.
Always fast, friendly service. Very accommodating
The mechanics explained thoroughly the work that needed to be done on my car and why the work needed to be completed. I don't know much about cars but they didn't talk down to me and were very helpful.
Said I needed new rotors wanted to charge me 1000. Took to another brake place said they were fine!!!!!
Brian took care of my car as I explained the situation to him. It was truly a real emergency.
They got me in quickly and did everything quickly
Friendly, quick, professional service.
Brian was very professional in providing service needed for vehicle. Tires and alignment. Very friendly and quick service. Will return and recommend to others.
Bryan is outstanding service advisor
Friendly, professional, knowledgeable
Reasonable prices and excellent communication
Had great service by Karson who was very friendly and knowledgeable. Very satisfied with my service and experience.
Work was quick. Friendly people. Everything explained.
I went to this Midas location for free tire repair, and the service was fast, friendly, and efficient. Brian and Gary did an excellent job!
I enjoy doing business with Brian and it’s easy and easy out
I was in and out in know time. They got me in right away. Excellent service.
service guy was very helpful, problem came as i was leaving ,tire pressure light was still on and NOW the check engine light was on, tire stem that was installed was not correct part , ended up having to go to another shop to have problem resolved ,so i ended up paying twice
Communication during the process was great. Felt very friendly and welcomed at the shop. Tech installing tires was hussling and very thorough
Whenever I go to Midas I receive excellent customer service, which makes me feel valuable as a customer, this is the reason I keep coming back to Midas.
Felt price was fair and drove away with confidence that my vehicle was fixed.
The manager was very nice and friendly and explained a lot of things to me and offered me a coffee and water which was very nice
Ease of making appointment, Service was quick & informative on my vehicle.
Same day inspection and service. Associates explained the work needed, gave me an estimated time to complete the work and finished the work quickly.
Unfriendly service advisers. Bryan not there. He’s tremendous. Advises me of offers. These guys said no offers available.
Scheduling was easy and the person at the location called me quickly to confirm the appointment. After dropoff, the next morning I was called to go over what they recommended as well as the pricing. Car was ready before I needed it and pickup was a breeze.
Came in during rush hour for oil change, unexpected wear discovered on tires leading to realignment. Car controls much better after work, employees very friendly and communicative
Love the guys there and very fast
Service was done in a timely manner. Friendly, efficient service
The estimate was a massive inflation of the service needed. He estimated $800 for the job including rotors and a new caliper. Only after I told him I would do the job myself and was going to leave did he start being reasonable. Because I know cars, he conceded and the final bill for a basic job was $223. Why do that to a customer? I felt like I was being hustled and I know many people would have been taken by the up-sell job he did on me.
I feel I got what I paid for. The employees were extremely helpful and friendly. I felt that Brian was very honest, and that Gary knew his stuff.
Staff was courteous and thorough with explanations of work being done and results of their investigative inspections. I didn't drink it, but coffee in the waiting area was a nice touch.
They explained everything very well a d I liked the mechanic that did my work
The manager and the service tech were extremely knowledgeable and made it an incredibly easy process . And I would be happy to return for the next service
it was done very timely and everytihng works great
I am the regional manager for a security company but for our vehicles in the Newport area, I always send my cars to Midas and always have a fantastic experience. Being located remotely sometimes makes for a challenge in communication but Midass always does a fantastic job.
Technician Brian was very helpful, keep me updated on the status of my car.
I have been coming here for years, and I always love the service I get from Brian and Gary. Andrew showed me nothing different. They have a great staff, and I just trust these guys, they know what they are doing.
I was highly satisfied with my Midas experience because they took care of a frustrating issue and up sold me on another issue I had been wanting to get fixed for awhile. My front headlight. They were very quick, knowledgeable, and the pricing was excellent. Great job guys!
The services for the car was as expected, I’ve always take my cars to Midas due the experience and knowledge for the team. You can always get their feedback
The manager at the counter was friendly and knowledgeable, the service was done quickly and efficiently
Mechanics were very friendly and professional They resolved my car problem efficiently.
mostly it was the price i had to pay but it is what it is. i get it was a big job
Very thorough, checked all fluids and tires. Got discount with coupon.
Was able to get the work done quickly without an appointment. Workers were friendly
Andrew who was working at the time kept me informed and in the loop about what was going on. This is my second time at this location and both times have been great and I always feel like they do a great job and make sure they give me the best deal on what I would need.
I was able to drop it off an hour after I made the appointment. It was finished the next day by 3PM. Much quicker then I expected!
Satisfied with service. A little upset with the cast, but did a good job.Staff was informative and friendly.
I think there are other places with more competitive prices but i was in a hurry and needed a last minute appt.
They always great care of myself and my son whenever we step in to get a oil change!
No other shops would even look at my car. Brian told me to bring in my car and they were able to fix it.
The whole Midas Team was helpful and informative. Was given the price at the beginning and that's what it was in the end!
Was in for service on April 14. Several things were addressed, including front brake pads and rotors. Yesterday I heard a grinding noise that sounded like a brake problem to me. I returned to Midas right away as a walk-in and they replaced the parts at nocharge. I was certainly satisfied.
The issue was quickly identified, the work was described, and the associated pricing provided. The timing of the job was given. I was provided an update while I was there and the job was completed within the timing provided.
Price reasonable, prompt, friendly
The time to check the problem should be less, I was sitting there for almost two hours to get a diagnostic , and then I have to find a ride home because they did not have the parts needed and I will have to come back the next day , I was far from home .
I had a screw in my tire. I called they said I could come and that they had time. I showed up by noon and by 1245 I had a fixed tire and was on my way. They were kind, efficient, and provided great service.
I brought my truck in at 1 o’clock. was told it would take 45-60 minutes for the oil chance. Walked about a half a mile to get a workout in at the gym nearby, to kill time. This took about a 90 minutes, keep in mind I have not received a phone call from Midas during this period.keep in mind I have not received a phone call from Midas during this period. Stopped by a friends place and chatted for about 20 minutes before walking back to see if my truck was done which it wasn’t. I was told it had just been put on the rack and that the kid working on it came back late from lunch. So I sat there watching them do the oil change and noticed the kid working on my truck had not done anything for about 10 minutes. Turns out he went outback to take a smoke break before completing my oil change, overall the whole process took about three hours. I am a small business owner and could not get any work done sitting in the shop waiting for my oil to get done. I went there because I thought I would be in and out in about 45 minutes I understand that things happen, but it just seemed that too many things went wrong.
Gary was very transparent and helpful. He earned a loyal customer for life.
Friendly knowledgeable professionals who could explain my problem and what was needed. I brought my car in for an exhaust problem and they did a free safety check and told me my car was good. One thing I do want to mention about Midas, advertising and your surveys.I have gone to Midas over the years in OH before moving to KY and I only went to Midas when I had exhaust problems. At this location in KY they explained they do all types of car repairs except for rebuild of engines. I did not know this, I have been looking for a local mechanic and never considered Midas except for exhaust. One thing odd when I applied for you credit card and took some surveys exhaust work wasn't even an item to select, I had to use other. Get the message out, full service vehicle repair, 6 days, professional reliable service with a guarantee done quickly. My only negative is you are not open late at night for those of us that get off a 5 or later.
Prompt,and courteous. Professional
I spent over an hour waiting for an oil change. If that process could be reduced to 30 minutes or 20 minutes I would be more likely to come in and have my car serviced again.
Explained clearly with preapproval on work scheduled....
Friendly customer service and the speed in wich they were able to fulfill my need.
Service has always been good get to watch technicians work on my car from the waiting room.
The staff is always friendly they always explain what needs to be fixed and how long it will take and have very fair prices . Wouldn't go anywhere else .
Fast, Friendly, Professional
I’ve been taking our cars to this Midas for service for years. They’re friendly and very good at what they do. Also, Brian makes us feel welcome
The manager there was friendly and accommodating to my schedule
got me in, explained options, took care of oil change quickly, let me know about battery
Billy explained my options and didn't make any repairs until after he had spoken to me. Will be a repeat customer.
Excellent communication between staff and myself. Low cost of service performed. Friendliness and professionalism of staff.
Have been to Midas in Newport Kentucky several times with 2 of my vehicles it is always a pleasant experience the prices of service seems fair I can watch the technicians work on my vehicles from the waiting area.The employees work hard at getting my cars serviced and me on my way.
Brian. he is a very kind person. he serves customers very well.
They was very nice and I didn't even have to pay for the tire repair.
Brian is a good man. Doesn't upsell you anything you don't need. Friendly and very personable.
Friendly people and did not have to wait very long.
The manager explained everything thoroughly especially when they had some difficulty replacing a signal bulb...my headlite assembly and inner plastic fender liner had to be removed
The employees were so friendly & efficient. As a woman I often dislike taking my car to a mechanic but this experience was SO pleasant. I told all my female friends & posted on social media.
Quick repair turn around, good price, great service. Mike
Needed quick turn around muffler pipe repair due to travel plans, made appointment and had same day repair with very quick turn around.
My car started making a squealing noise , I stopped by and left it. Within an hour they called me back saying it was done
Communication and experience
They forgot to tighten all the lights on the left front tire. When I got 50mph there was a clunking noise and vibration in the steering wheel. Had to pull over on highway. Upon looking at the r front tire found all lights loose. Had to tighten with a lug wrench on the side of the road. Had only driven 5 miles from shop. Upon calling store was told sometimes when cold they don't hold their torque. After work went back to have them re torque.
Staff was friendly and communicated when the job would get done. Only waited about 2 hours for service to be completed. Service was free since the tire was easily repaired.
Everyone was so friendly and explained things to you.
They were informative, quick, efficent and it was comfortable waiting.
Easy to schedule an appointment vehicle serviced on time have been to Midas before and will be back.
Employees should never be dishonest. I would love the opportunity to speak to someone at the corporate level.
My truck was vandalized involving destroying part of my exhaust where I live.......the Midas manager knew exactly what I needed to fix my vehicle and communicated well with my auto insurance claims adjuster with much needed e-mails for my insured vehicle...
Personnel were professional and friendly. Price quoted was the price charged. My car was returned to me clean (no dirt or debris from checking filters, no grease marks on the seat, steering wheel or carpets).
There's always room for improvement in any business.
Excellent customer service with fast and accurate work.
Brought my 16 year old daughter for service to her car. The associate spoke to her and not me so she would know what to do with her car which was very nice.
I don’t remember the guys name that called me, but he’s an older gentleman with glasses who is very kind and made sure I had good service right before he left for the night. I’m a young female and I didn’t feel uncomfortable at all while being there by myself. They also didn’t try to charge me anything extra or push extra products on me either which I really appreciate. The mechanic was also a very nice gentleman, whom I asked a million questions about tires and he did not once make me feel dumb for the questions I was asking and was very helpful. I really appreciate the friendliness and the non sexist bias as well. I’ll definitely be coming back for my next oil change,
The staff were friendly, accommodating and very communicative with me. I felt they were very professional and fair when it came to sevicing my vehicle and communicating the issue.
Very friendly and informative and explained in detail.
Very professional, easy to talk to, gave fantastic detail of what was wrong
Everyone was friendly. What stood out to me was the mechanic was super efficient with his work and very organized. The entire area where the cars were was extra clean and I liked being able to see the work they were doing.
Your location is convenient and your service manager is very knowledgeable and the service was quick
Billy my tech was amazing. He went above and beyond and helped walk me through the entire process. I recommend to everyone.
Friendly & informative service. I liked that they informed me of what my car needed done & showed the issues. Did not over push other services, like other places.
The workers always treat me fair.
Being a repeat customer, I was able to utilize my loyalty card and redeem a free oil change. That it’s a great rewarding program.
Pricing was fantastic, scheduling was easy, staff was extremely friendly & helpful (Gary was a fantastic mechanic), & the overall experience was great.
The man who scheduled me and was answering calls while I was there was friendly and knowledgeable. He helped me to understand what they were doing with my car. The mechanic complimented me on the consistent service on my car and it’s condition.
Reasonable and and all the guys are very friendly
Brian Hill provided excellent customer service. He is professional and easy to talk to. My brakes & rotor were done in time for my trip out of state.
Brian and the rest of the staff are always helpful and communicate with me often every time I bring my car in. Couldn't be happier with the quality of service I get there!
Mr Darrell took the time to explain the service and gave me good information bout my vehicle
I've been going there for many years. Brian and Daniel are friendly, knowledgeable and fair.
I only bring my cars to midas in Newport I won’t go anywhere else. I love the workers there. They are kind,honest and always do a wonderful job.
friendly knowledgeable, polite service technicians and manager; outstanding service -- YES I will return.
I’m coming here for years Brian and Daniel and Gary treat me with highly respect I refer my children to this minus and others
Whenever I come to Midas at this service station I am always treated with the best customer service, and I never leave without the care that I needed for my car to keep running properly.
Always cheerful and friendly to everyone who enters. They know me by name.
Prong was fair for the differential and transfer case service......they did replace a license plate at no charge....Brian and the tech were both easy to talk to and answered my questions to my satisfaction
Knew issue with car was evap leak. Had to do diagnostics again with midas since original was done awhile ago elsewhere. Asked to come in an hour earlier than scheduled. Waited 50minutes for my car to be brought in, for what feels like a 5 minute diagnostic run. Asking me to come in earlier for what felt like no benefit to myself and company was the downside to experience
They didn't try and "upsell" me on services not immediately needed.
Staff are friendly and took care of me right away, when Isaid had an appt at 9:00am, will do it again next year, took care of my vehicle needs which I need to have a replacement of my back wiper took care of that also price is co
Brian, Daniel & Gary(even the ones not mentioned, Brian's entire crew are the best around) they are friendly, thorough, quick & 100% care about the customer's needs. They very much go beyond taking the best care, all while being classy & courteous. I've taken 3 family cars to this location for years & will for many years to come...
Tech was very knowlegable about the suspension issues on my GMC truck
The manager at the counter was friendly and articulate and the technician was quick and knowledgeable.
After I arrived, I was told that they were running behind and would I be able to come back a couple hours later. I did and was given a discount for my inconvenience.
Very professional and the location is great.
Great customer service and very thorough on courtesy check and what my vehicle needs
They offer tire rotation that’s included but balancing is not. As a long time customer I was never asked to pay for balancing before. I would have skipped tire rotation if I’d been told.
The associates that helped me very very nice and knowledgable. They serviced my car quickly and the results were great. I didn't have to wait long either.
took longer than I expected; remnants of food on table in waiting room
Even though they were busy, my car was pulled in and worked on at my appointment time, and was finished quickly.
Took to long for an oil change and tire rotation
I've been using Midas for many years for multiple cars. They are always friendly and fair.
Showed me what was wrong and also showed what I could get to fix it
Brian & the ENTIRE crew go above & beyond every single time. I trust & respect these guys. I would not go elsewhere. they are the best with every visit I've made to them.
I was in and out very quickly and the fella at the counter was very pleasant and knowledgeable
Midas is honest and efficient
Professional and very courteous. Free tire repair from Daryl who did a great job. Did not make an appointment, but handled my tire repair immediately. They want repeat customers and I will definitely go there in the future. I feel i can trust them, also.
great service. great communication, friendly.
Unfortunately, the necessary rotors weren't there in the shop. They had a problem with the supplier and I didn't receive any communication to come later. I ended up waiting 30-45 minutes in store (after it had closed). I don't think it was the worker's fault and they were friendly, but would have been nice to just arrive and go! The workers stayed past closing time to get the job done.
Quick & friendly serviceExplained things very well & would show you if there was an issue or not
Go over auto, give customer a price. It shouldn't take raising your price 3times. Make sure auto is running good , don't just say it's ready to be picked up but it isn't running well. Fix it properly.
The price was lower than most places. I had some filters that needed replaced and they way he recommended replacement didnt make me feel pressured like the dealer normally does.
Service scheduler should actually schedule service
The people are kind and efficient they explained everything thoroughly about my car explaining what I need and don't need they're just good people
Very pleased from start to finish,I thought the repair cost was fair and service exceptional.
Employee working the desk was extremely friendly and helpful
I have been coming here for many many many years at least eight years Brian Dave and Gary is always took care of me
Great service, great knowledgeable mechanics, friendly outgoing manager.
I like the service, friendliness and convenience
Explanation what they were doing in the work was great
I took my truck to Smith muffler to have donut gaskets replaced on my truck and they told me I needed a new exhaust that I had broken bolts and my exhaust manifolds was rusted and needed replaced that it would be $2500.00 to $3000.00 to get it fixed. I took it to Midas in Newport and explained everything to Gary and left it with him. He got it in quick and called me with 2 prices. 1 price was if everything went smooth and the other was for if bolts broke. I told him to go ahead and fix it. On top of that, he was very honest and said there wasn't any broken bolts like Smith said and none of them broke while he was fixing it. They had it done with in a couple hours and the price was very affordable.
Oil change went from 19.95 to 35.95 in a year and a half.
The guys are always super nice and caring. I go here for all my cars. Oil changes, tires, anything! I love this location specifically
Everything was done right and communication with issues was on point.
The Midas associates were extremely helpful as always. They fixed the issue very quickly and communicated well the entire time. I always go this location because they are very reliable and honest.
Misdiagnosed my car then told meThey couldn’t help me that I would have to take it to the dealer and would not give me a refund for the damage they made .
Got me in on time and did quality work
Brian was very professional and helpful
Staff is very friendly. They tell you about any issues upfront and prices to fix issue. They tell you if there are any specials going to help save on cost
Everything went extremely well. I called to ask about dropping my van off. Dropped it off the next morning. Was called a couple hours later and was told my van was ready. I picked it up shortly after I got the call. The gentleman that helped me was extremely nice. Thanks for a Great experience.
Friendly environment. Always feel comfortable here.
Everything went smoothly, from making the appointment, to entering the shop, to having great service.
Brian and the guys always do a great job and are perfectly plain and honest with their evaluations and prices.
They went above and beyond in service
when I returned home I noticed one of my hubcaps was damaged. But since I didnt check them before my appointment I have no proof it was damaged at midas. If it was I could understand, because todays hubcaps are pretty cheap. but if it was damaged please dont cover it up. Thank you.
The men working at this store are top notch. Never have any problems with the service I get here
Brian and the other employees at the Alexandria Pike location are always great. Very friendly and always let me know exactly what I need to make sure my car is running the best it can.
Workers need to care about the work they are doing on the cars. They need to pay attention to what they are doing and what's supposed to be done on the work orders. Pretty bad when a manager makes a commitment that the mechanic is lazy.
The GM was great & appreciated the business.
They were super quick! Super polite!
Excellent service and honest about what is recommended being done on your vehicle. This is my second time bringing my car in for oil change/service and don?t plan to go anywhere else.
The Customer Service was excellent. They were respectful, kind, and articulated everything to me in a very professional manner. They are truly obsessed with the customer and that is demonstrated by the efficiency and quality of work.
My tire pressure light came on n I spotted a nail in one of my tires. I called Newport Midas at 9:30 am on Monday. They told me there was no wait and to come right up. I was leaving Midas at 10:15 with a fully repaired tire and a bill for $0. The counter
I got a great oil change and tire rotation and balancing. Everyone was great and very helpful. THEN I went back two days later to inquire about getting my headlights fixed and a different older gentleman was incredibly rude and disrespectful. This used t
If you can't leave your car they don't want to work on it. Lost me as a customer
I have been coming here for 3 years now. The staff is excellent in customer service as well as mechanical. I bring it in so far for oil changes. Tires
Love how fast they could get my car in to fix it. Did a excellent job at communication & fixing my car issues.
"Great service, great team, knowledgeable, very reasonably priced on their services. I have a foreign made sports car and trust these guys excplicitedly with any repair needed. They have just gained a life time customer here."
"Believe the technician did a wonderful job on my oil change. I like it when I don't feel any pressure for any other service requested. The technician was quick, thorough, and got me out the door. Very kind also. "
"I took my truck in for a brake check, the technician there found that my rear axle had a leak and the differential grease had ruined my rear brakes. I dropped it off on Wednesday morning they promised it would be ready by noon the next day , it was finishe"
"The crew at Newport Midas are always quick and thorough, they recently did axle work for me that I?m very happy with. While I was there a man came in after having looked at all of the garages in the area looking for very specific tire size , he was also pl"
"Highly recommend! Fast, friendly service for a great price! "
"I needed a muffler repair job, and I called ahead to see if Midas could squeeze me in that day. The interaction was friendly enough, and they told me that I could bring my car in. When I got to the counter, the man working the counter talked over me and st"
Excellent service and work on ypur car right away did not wair that long.
"My son took in vehicle for estimate and was given a list that included everything from fixing the front bearing and half shaft to a four wheel brake job including flushing the brake line on a 2002 vehicle. Total cost was over $2,000......I transported the"
Brian runs a terrific shop. They took my car in right on time and promptly completed the service.
Daniel got me in fast for an oil change. Very professional and I would recommend this shop to my family and friends
"I received competent, fast, and friendly service. I was very pleased."
"I scheduled a last minute appointment with this store during crazy Memorial Day weekend, and they took care of my car and maintenance of it in under 40 minutes. They were super friendly and even offered to replace my licence plate back light. One of the be"
"The person who took care of my car, again for the third time, forgot to put the mileage sticker in my car. Very poor customer service. "
Took care of my car's needs and didn't have to wait much.
"Very pleased with the service and repair,I will be back."
Been going to this location for a year and have always had great service. Staff is friendly and feel the price for the work is great.
"I ran over a nail on my way to work, and frantically drove to the nearest repair shop. Midas just happened to be the closest, and I?m so glad they were. I was immediately greeted and acknowledged, and I felt very welcomed. Daniel, the man who serviced my c"
Knowledgeable mechanics. Friendly. Fast service! Willing to go the extra mile to help me!
"The staff and technicians were professional and friendly. They completed all repairs in an adequate time frame, on a busy day, and I was a walk in customer. Recommend them to anyone. Thanks again."
You did a great job all through the other day when I pulled away I heard a weird sound that I hadn't heard before not sure if it was just because it was cold waiting to see if I hear it again before I bring it back out
"In December., I went there for a new battery. They were very profession. They always do great work. I will keep going there for all the work on my vehicle."
"Brought both my cars for tire service and I couldn't be more pleased with the whole team. Daniel, Garry and Walter are happy to assist their customers and do their best at a very reasonable cost. Thank you guys, you rock!"
Yes definitely they took the time to let me Know about everything that is Wrong with my car.
Took my dodge here to get an oil change that was obviously mistake #1. Not even an hour after getting the oil change it was leaking from my car from the filter. We then proceeded to check the the oil left and it was completely empty.... We proceed to call
Very happy with the overall service and speed of repair. Had a new set of tires installed and a new complete muffler from the cat. to the back. It was done very quickly and well and the staff was pleasant to deal with.
You guys are the best...Gary did an awesome job fixing the car tires. Thank you.
"I went in for an oil change yesterday I asked for the regular oil change that I always get. I presented a coupon for 2999 with a tire rotation and the gentleman at the desk told me the coupon wasn?t valid for the type of oil change that I need, he said tha"
"Newport Midas should be ashamed of their-selves, the charged my mother 100's for a repair and zip tied the sway bar. Refused to honor their work or even refund. DO NOT USE THIS PLACE. I've already spoke to a specialist my lawyer suggested and he believes I"
Great service and Also great workers I appreciate the way they took car of me and my kids while I was their also want to thank the man who took my car and did **** of a job And kept me updated about everything sorry not good at name but thanks for buying
Had an exhaust leak and got it repaired... fast/friendly service...clean/well managed shop... RECOMMENDED
"Came in for just a quick quote and prepared for bad news, but left 7 hours later with spending far less than expected and a better understanding of what was wrong in the first place.Even caught another potential issue and fixed that on the spot.Will be ret"
Great service as usual. Convenient and courteous.
The employees you have at this location are a great bunch. They are all KEEPERS...great customer skills
Excellent job. I would recommend any type of automobile work there. I would also recommend you ask for Gary. He is a perfectionist, and will not stop until the work is done right. Thank you Gary!
"I have been going to this Midas for several years and will keep coming back since they do a great job. They actually dropped me off at work and got me finished in less then 2 hours. They did the install on 4 tires, oil, fluids, brakes and alignment. I t"
I had a lot of work done to my car and was pleased with the service. The only problem I had was is was to cold in the waiting area. My car is running well and I've had no problem.
"Great shop ,have been to defferrent locations with TERRIBLE SERVICES!!!!!!!!!!!!!!!!???????? FOUND A GOOD ONE MANAGER,SERVICE TECHS good job fellas will be back????????"
"everything went well,very good service."
Very great place for all of our cars, trust this place
"Great service no wait. Extremely pleasant and helpful. Will return, would recommend."
Mike w I would recommend this shop to all of my family and friends they where very nice and explained everything to me thanks for the help midas Newport
I felt like I received excellent service. The technician did an outstanding job. My van runs smoothly. Keep up the quality work. Thank you.
Fully satisfied with work done during last visit to MIdas.
Brian dill is the dumbest mother ****** I have ever seen working on cars his techs they are fantastic that?s the only reason that place is still open
You guys do awesome work fast and friendly I would highly recommend you guys to anyone you guys even go the extra mile you keep me safe on the road I will always be a customer for life
I would highly recommend this Midas store to anyone no matter what they need done on their car the guys that work there do great work they even go the extra mile to keep you safe on the road I can honestly say they have a customer here for Life
These guys have continued to do quality work on both of our vehicles!! Daniel is a great and fair mechanic down there. Thank you for taking care of us and doing professional work.
I've been bringing both of my vehicles to this MIDAS for the past three years. I started coming here for the usual oil changes and tire rotations but then needed some more involved services like control arm bushings and engine troubleshooting. Most recentl
Diagnosed and repaired.Showed me the damaged parts and educated me.Glad this Midas is in my neighborhood.
Had my oil changed on my 1995 jaguar xjs and James did a great job for me. Highly recommend this shop for your automotive repairs.
Midas took excellent care of my car. I needed an oil change and after checking my car thoroughly. The manager took the time to show me what needed to be fixed on my car. I recommend the Midas store on Monmouth Street in Newport Ky.
"This Team delivers consistently EXCELLENT service--exemplifying integrity, as always. I didn't do without my vehicle for a single day, so my elderly husband will not have to walk to or from work in this oppressive heat wave. "
"Friendly ,,,tends to customers needs,,,"
"got there around 3:00 and they had me back on the road by 6:00 replaced rear brakes and rotors and hose and replaced steel brake line that ran along the frame from front to back brakes. I was expecting to drop off truck and pick it up in a day or two, n"
"The staff is always professional. The experts on brakes, exhaust systems, tires. They need to develop more expertise in diagnosing and repairing air conditioning issues. I would use them again."
The service was outstanding and very timely. The technicians were very understanding, listened and ensured my truck was up and running properly.
They always are efficient and honest
Good people and fair prices. Best oil changes and tire repairs in the area. Highly recommend their services
They talked so rudely to me before I even got there that I didn?t expect great service going on. Some guy named Brian on the phone had my appointment time wrong which I was willing to come in the half an hour earlier than I was supposed to just to get my c
"Very nice people and fast, professional service! I had a flat patched and they put the spare tire back in it's appropriate place. That was appreciated!"
These guys were amazing. We are from out of town and they got us in right away and fixed the problem.
Gary is my guy and has always done a great job! He is very thorough and will go the extra mile to insure your experience is a great one! He prides himeself on pure and honest hard work and it always shows! Thanks - Gary!
Brian Dill and his crew took care of my car in record time. Will return to this location when needed
Gary has done countless repairs for us and we have been completely satisfied. He cares about his work and his customers. Thanks Gary for all the good work!
I'm very grateful to be able to go to a business that offers excellent customer service where it treats you like you're important to their business each time you step through their door. You are always greeted with a greeting and a smile. This is why I tra
"Had a good experience with Brian and Gary, my tech, who did the work on my 2012 Dodge Grand Caravan. All work seems to be good. I would recommend this Midas in Newport, Ky."
Dropped car off to get fixed. 2 hours to complete. Called to see if they had completed task. Did not call to let me know that car had more problems than they could repair at the time. Had to call to find out myself. Will not go back to place to it again.
I came in trying to decide on fixing or selling a vehicle. Brian and his team quickly and efficiently accessed my problem and to my relief I was able to have my car fixed for a much smaller amount than I had imagined. Thank you for making my week so much b
"Quick, friendly, knowledgeable, great price. Oil change and tire rotation!Highly recommended Brian and his team!"
Great service and great employees. Love this service store
"The guys here are very nice,and the kept us posted on how everything was going. Thanks guys."
"Gary did a great job on my car today, fixing an exhaust problem. "
"Quick service, great product"
"I dont know how this place has a 5 star rating. Im not a hars person to please, but this is my second tine here and will be my last. They are never on time with scheduled appts. And the worst part and my biggest problem is how rude they are! I have not ket"
"It was the Saturday before Christmas and I have to travel on Christmas Eve, I was driving doing errands and my brakes started grinding the more I drove the worse they got. So when I went home About noon I started calling around to see if I could at least g"
Great place to go for your car work. Great ppl and good service.
Best customer service around.
Thanks for taking car of my car & letting me know what was wrong with it. I will always trust Midas with my car that I may have.
I always am greeted by your techs with most upright respect and they are a friendly bunch of guys...I give them a 10!
Good place to get oil change
Gary was so friendly and walked me step by step and I was grateful for that. Thanks Gary for your excellent service!
I came in for an oil change and was told my engine light was on. They checked it out and it was a minor fix. I had great service and I will trust to bring my car(s) back again.
"I dropped off my car yesterday at Newport Ky. Midas for an exhaust leak, it turned out to be minor and Manager Brian called me within an hour to tell me it was done. I'll definitely be returning for all of my automotive needs."
Great service.Very friendly and professional.
"I was travelling with my sons baseball team from Toronto, when I realize that my oil was very low and in need of a change. Not only were the servicemen from Midas professional but they were extremely sincere and accommodating to me and my son?s tourname"
"I just wanted to take the time to post my opinion regarding the great customer service that was provided by Ed and crew at Midas Newport. I only bought two tires this visit, but I will think of them first regarding any future purchases. Good communication"
"yes. pointed out some things that needed attention, but were not pushy."
