Be up front with possible unexpected costs. Price at first was different than final price.
I got a second opinion and found the Midas shop was going to charge me $2,800 for air conditioning work another AC shop said only required a refrigerant charge for $218. The Midas shop charged me $368 for nothing. They said my AC system wouldn’t hold a charge, it leaked that bad and needed a new compressor and condenser.
Scheduled appointment when I need it.great started work on time. Finished quickly. Friendly staff.transactionwas quick Also got a price on tiresfor another car.good price tooOver all a pleasant experience As is everything I come to this location.
because even if there is/was an issue, it was resolved. They are honest and cares about each customer that comes in. I like the fact they will tell you what's wrong with your vehicle and then suggest solutions without pressure. They are knowledgeable.
Person behind desk was very rude. Keys and paperwork was brought out to desk. He waited 15 minutes to finish his Panda Express meal before he said my car was ready. They, when I asked about the card for return service for getting free oil change after 4 changes, he stated they don’t do that anymore even though my daughter was there the day before, and had here card initialed.
Dusty, the store manager took care of the problems and concerns that I had with the brake service that was performed by another Midas store. Dusty was a big help and a great problem solving. I was highly satisfied when I left his store.
I called and he said come on in so they got my car done pretty quickly. They also notified me of another problem that I'm having to look into see if it's under warranty
I had an appointment for an oil change and it took longer than I expected. Adding shop fees may be a common practice, but I don't see any reason that all required costs are not included in the advertised price.
we needed tires and I trusted Midas for purchasing tires and getting some other work that needed to be done. I have been using Midas for a very long time, because I always feel that they can be trusted in providing me with the best service.
online appointment scheduling does not work
Dropped off vehicle during a scheduled appointment at 8 am, I was called at 12 noon saying my vehicle was ready for pick up, and came back for my vehicle at 3:30pm. Just to be told my inspection is still not done. Could not wait to get inspection
Everyone that I talked to at Midas was very nice and friendly, I will be bringing my suv back for oil changes.
I will like for them to fix my car the correct way. My car run’s worst than it was before I brought it to Midas to get fixed.
They started the work but didn't finish. I had to come back the next day.
online scheduling didnt work
I went in to schedule an appointment and there was instant opening and I was be to get my car worked on.
I've been going to this Midas for at least 10 years, maybe for service on my car, and have only had a few issues but they were resolved.
Great communication and assistance with getting my repair claim filed
My sister and I has been here before and had no problems with getting an appointment I have been at this location with my other vehicles in the past
My oil change reminder was not programed, everything else was good.
Prompt attention, explained and showed me the belt that needed to be replaced. It may have held for a while longer but didn't want to take chances. They were able to fix same day.
I can count on them to get work done in a reasonable time.
Ryan and Tim are a great team. I had additional work completed.
I was advised that the bake fluid had deteriorated and should be flushed out. I took their advice, and the brakes worked much better.
I always get great service,,been a customer for six years
The staff was extremely friendly. The mechanic explained everything to me, the positives and negative which allowed me to make a buying decision. I wemt im for an inspection, but also got new brakes on the front of my truck. Its my go to from now on.
Everyone was friendly , and professional!
Tech knew his job well,nuff said
I will never let Midas work on my car long as I live
I wasn’t satisfied with my wheel alignment was told my wheel was straight and it wasn’t when I left
Everybody & Everything Just went well on my visit! We all had conversations me the other customers & as well as the employees I really had a wonderful time that morning! THANK YOU GUYS !!! BE BLESSED 🥰
Wonderful job great crew. Thanks
Great customer service, great service in general
Always satisfied with services
Get a better customer services rep to manage the office. Pay more attention to detail. Don’t stand in view of customers chain smoking cigarettes while a customer asked you a question and you said you’d be right back with an answer… don’t have supervision that suggests outrageous solutions with potentially detrimental consequences.
I came to get a tire fixed that was losing air and was able to get it repaired the same day of it's occurrance.
The group was highly professional and helped me out. I was traveling through the state and my exhaust went out. They were able to squeeze me in and help me get back on the road. I cannot express how thankful I am for their help.
My sister called ahead of time to see if they have any openings he said yes but you may have to wait I said Ok but when we got there someone cancelled so we got they spot
Took longer than expected for a oil change; appointment was for 2pm and was not completed until almost 4pm.
I had a 2:00 appt - car not taken until 3:30 - no one communicated to me there was a delay when I checked in. Car not finished until 4:30 = employee trying to sell me an additional $1,000 in services/repairs during a miserable experience. After car was done and I left, interior of car in driver area is filthy with grease - steering wheel was black with it and I now have black grease stains in my carpet (my car is maintained extremely clean.) Worst car experience I have ever had - had female employee had the courtesy and presence of mind to tell me there was a 90 min delay I never would have stayed.
On 02/20 I made an appointment with Midas for an oil change for 02/21. I said that I had a $49.99 coupon for it and asked if there were any additional fees. I was unconditionally told that there were none. When settling the account I pointed out a $3.00 "Shop Supply" fee and was told that it was part of a breakdown of the coupon amount. However, the pretax subtotal was $52.99, exceeding the coupon amount by the amount of the "Shop Supply" fee. Midas charged me for something that I was told that I would not be.Midas should refund to me the overcharge.
Friendly, competent people service tech and staff.
The staff were very friendly, nice, pleasant and helpful.
The team members were professional. They showed care for the customers and were a pleasure to work with. Sarah went above and beyond to assist me and other customers and she was great to speak with.
Because they care and there prices are reasonable the wait time was exceptional.
My wait time for my service was 30 minutes
I can with a noise on the front of my truck. I was told the problem was fixed.But I had to bring it back and was charged $500 more .To fix the same problem.
Rachel was amazing with scheduling my appointment
They didn't recommend in unnecessary maintenance. They didn't try to get over on me. This will be my permanent place I take my vehicle for future oil changes
MIKE, RACHEL, SARAH AND THE ENTIRE SERVICE STAFF ARE TOP-NOTCH AND IT'S ALWAYS A PLEASURE DOING BUSINESS WITH ALL THESE FINE FOLKS!
The only thing I did not get a window sticker to remind me of my next oil change.
Several years ago I came to Midas when I needed to get the ABS system for our car, because I felt respected and the service was great, plus they kept me informed through the process. I also like the dicsounts Midas offers for some services. So I've been coming there for all of my Oil changes, and for the other things I need done to keep my car in shape.
Lower prices no one should have to pay 2400 dollars for brakes unless they're getting a whole brake system
I always get taken care of with a friendly attitude and they give me good car service.
The associates worked hard to find the rotors needed for my vehicle because they have been back order so long. I was also called and informed about a possible price change due to the high demand of product but things were still done in a timely manner.
I have been delinquent on most of the required periodic checks and preventive maintenance since purchasing the vehicle 8 years ago and racking up 103K miles. Mike and his team discussed all of the systems I should have checked to bring myself up to date for maintenance. He determined I did not need a brake replacement, but did flush my brake fluid, my coolant, and my transmission fluid, per our agreement. There are several other fluid changes required, but I want to do those myself. During the entire maintenance process, I felt The staff were being completely honest with me and helping me make the appropriate decisions for upkeep to keep my truck running for a long time. That is critical for me, as my daily round trip drive to work is long and breakdowns down in the city can be dangerous. The prices was very reasonable for the maintenance done compared to several other maintenance centers I received quotes from. I think I will stick with my local Midas team for my automotive maintenance needs.
Great Service! Mike and his Team are a pleasure to deal with.
They found out the problem n got it fixed
Professional services received.
Midas they are receiving nice, there fix everything good, If any parts needed they’re provided they are reasonable price if I need today fix my car they will do that that’s why I like it Midas thank you
I’ve been bidding on jobs all my life and you should know what you’re looking at before you give out a price don’t start at 300 then end up at 1300 feels like a bait and switch after they cut the parts off they found out they couldn’t weld to them muffler sort of left me hanging like I had nothing else to do but to go with a more expensive job other than drive my car home all chopped
Another vehicle being serviced at the same time "just exploded" according to employees/mechanics. Lots of smoke flooded waiting area and chemicals apparently got on my tire vehicle and now won't come off. Especially my driver front tire.
For all of the tire help they gave and all the work, the tire mount and balance didn’t cost much. Definitely went above and beyond!!!
Excellent communication great customer service had a products that I wanted very professional
I have been a loyal customer for 10 years and always been treated with respect and good service.
You guys need to take responsibility for y’all mistakes and fix what y’all brake also if you have a customer paying so much for work to be done it needs to be done properly and right the first time also my car should be worst than what i left it with you guys with also you guys needs to follow up and have the district manager call me cause my car is make noises that it wasn’t making at first also I have a broken radiator and it wasn’t broke before it came to you guys
Everything was cut straight and dry and to the point.
staff was friendly & efficentcar was in before scheduled time.
Timeliness and communication!!
BOB ERNST (WEBER CHEVROLET)
DROPPED OFF WITHOUT AN APPOINTMENT AND WORKED IT IN AND CALLED WITH ESTIMATE AND WORKED WITH ME ON THE SERVICE TOO.
Amanda gave outstanding customer service!
Don’t go there often, but when I do Mike and the team go out of there way to take care if my issue.
even though it took a while for the car to get fixed, I am satisfied that the problem has been resolved.
Adam was very informative with diagnosis the problem and working on quoting the prices for the services.
Good 👍 price for the work 👌 done
Staff was very professional. Service was very good
The manager was great. The young lady at the desk was friendly and professional. They gave me a price and a time. They did exactly what they said.
The check in was fast, the personnel were great and waiting time was quick.
They are very professional
Madison was awesome! She kept me informed. The store manager gave options so that I was able to get the services that I needed. I have been yo shops where the manager was not understanding and was very mean. This location was not that way. I will return. Great service.
Very easy scheduling an appointment. The service didn't take long. Everything was explain clearly. My issue was resolved
Appointment was made, a got a reminder call and the actual service was quick
"I have been going to this Midas for several years now, and even if I've had a problem after they have fixed something they have always stood by their word to make things right. I recently had my brakes worked on and I've not had any issues."
They made my van run the way I purchase it at the dealership. I love their work. I would definitely recommend Midas to my friends and family.
I needed my brakes checked and when I called I was able to get the appointment when I wanted it and the time it took to have my car worked on was very reasonable.
The technician did a terrible job. He broke the end of my signal bar. He did not do a reset to show that I had a oil change which also let me know when it?s time for me to get a new oil change. He also turn my light switch bar to on to stay on and did not
Took a while for alignment that's because they made sure they had it right good service overall
Took a while for alignment that's because they made sure they had it right good service overall
I had an appointment for brake service first thing in the morning. When I arrived I was greeted immediately and I asked about an additional need to replace my rear view mirror that someone had destroyed the day before. The manager found a replacement and h
The staff is always helpful and customer friendly and my family and I never had any issues when we had work done on any of our vehicles. We appreciate your hard work!
got outstanding work done from MR. Patrick.
fixed the problem with my car. THE SERVICE REP WAS OUTSTANDINING
Very good service and a very friendly staff.
Awesome, they provided me with a 24k miles warranty on my brakes.
So who ever reads these told there employee who wrote review because now he is calling and threatening me for writing review.. mind you this was something that happened 2 weeks ago..so why does the employee still has access to my contact informatiom
The guy at the counter was maken racial jokes and had something rude to say about everything.. he was outside smoking and yelling on the phone for 45 mins very bad for business
I have never been so disappointed with a company like I was with yours...I sent an email 2weeks ago about it and never got so much as an apopology so stop sending me anything from your company and I have left reviews on google about your horrible company
Midas on Lindbergh is my new go to shop. Staff is friendly and efficient. I will continue to have my car serviced there. I would definitely recommend this shop to friends and family.
I initailly went to this location because of good reviews and wasn't disappointed. Exceptional customer service and car service. Thank you. I recommend you try them.
I initially came because of the reviews and to see about getting rear brakes. Not only did I get the $50 off discount plus a free oil change. The staff were friendly and explain everything before completing the work. I recommend trying them. Great service
Good service received keep up.
I will never ever go to another Midas and will be contacting corporate about my last visit.I want for safety and emissions and was told I had to replace my muffler and my thermostat then I left it there and they killed my batteryI went to a reputable place
Great people. Fast and precise
I have been going to Midas for over 5 years now to get work done on my car and I've only had a couple of issues but they did fix them right away when I brought it to their attention. They stand by their work and its always a friendly atmosphere when I have
"The new lady Katie was awesome, she got my van right in and gave me the best price. We are up the road and will return. Thanks to the techs that put the converters on. "
Very rude store manager Deo or Theo with no customer service skill whatsoever. I will not use MIDAS again and will make sure that people I know won't use it either.
Please beware of the up selling for unnecessary repairs of this particular Franchised business owner service department employees! Please make sure you obtain a written/printed estimation/quote for the repairs that they recommend or they will contradict y
Excellent customer service.
Been having my car serviced there for years !Great service !
Customer service was great efficient professional quality of workmanship was excellent
Fast and friendly! Will definitely go back!!
There always so professional.
the smell of the waiting area gave my son an asthma attack and the service writer continued to spray and mop with the cleaner.
"wonderful treatment, but received no phone call to say car was done. when i called 6 hours after dropping off car, they were like ""yea it's done."""
The staff was not only polite but very efficient with the service. They were able to get me in and out in less than 20 minutes as a walk in which is unheard of anywhere else! Thank you so much!
I go to them all the time, they are nice fast and friendly!
Had a screw in my tire, was a Saturday afternoon and they were more than willing to fix the tire for me , at a reasonable price.
I Had a problem for the first time a few mos ago but the owner stepped in & take care of it! We absolutely appreciated that! My last visit which was this month was absolutely great! Thank you ???? God Bless! #5Star#
THE MIDAS THAT I WENT TO GAVE ME THE BEST SERVICE.AND I WILL KEEP GOING BACK ALSO THE EMPLOYEES WERE FRIENDLY AND SPOT ON!
"This is my go-to shop for my car, great people with great personalities from managers to the mechanics."
Oil change car is in good condition
"Joe and the team did a great job in providing courteous customer service and addressing my family's tire needs. Great service, great price, great tires equals a smooth ride. While I hope it's a while before I need further service, I know exactly where I'"
"I brought my vehicle in today August 31, for an oil change. I paid and then picked up the vehicle at the end of the day. Upon leaving the location I caught a whiff of burning oil. About 1 mile down the road I smelled it again so I pulled into a parking lo"
HORRIBLE! Went in at 8:30 didn't leave until after 12..
My wife brought the car up there to get an oil change & they failed to rotate the tires check our lifetime brakes after she ask them too. She went out in the shop & request it when she should not have to do. And they still didn?t check the breaks r rotate
"I had an safety emission and inspection was done within an hour. The vehicle did not pass safety inspection but was told once I got it fix I could bring it back. Which I did get it fixed, brought it right back. Safety inspection passed with no problem. Goo"
I don't know the tech name but he did my oil change then pulled my car up it was stalling barley moving and I replied my car was not doing this before I bought it there he basically called me a liar and said yes it was mind you I live in belfontaine neighb
Very pleased with customer service and work.
They did a fine job and kept me informed of what was going on.
"I have been coming to this location for moreThan 10years I have always had great service,fast,efficient,courteous."
thank you for your 5 star service I called for appointment on may 7th and I got a open slot on the same day and only waited for about 45 minute for my service to be completed. great job technician
"I normally take my car to the dealer, but I think you?ve won my business. I?ll be back."
I had a great experience with everything that needed to be done including my oil change and the additional work done to my vehicle. The customer service was great also! ??
"They claimed I needed all four pads and rotors for $800. They charged for the inspection, which would have been fine had they not lied. I got a second opinion. A mechanic looked at it and said I still had 1/3 of the front pads left and that all rotors we"
Thank you for getting me in and out quickly
Will never go back they have put the fuel pump on my truck wrong and I almost wrecked my vehicle. And I had to get it towed twice. Then on my F150 they did not put my exhaust in correctly. I?m very disappointed in the old and new management.
I have been going to this Midas location for about 2 years. They always explain everything to me so I know what?s going on and show me so I get why it is important to fix and when.
"Excellent, knowledgeable service with friendly staff. I return to this store from Arnold, MO because of these reasons. I bring both my vehicles here and recommend this Midas to my friends."
"I made an appointment for 9:00 AM for a emissions test and oil change. I dropped lt car off at 9:03 AM. When I made my appointment, I was told 1.5 hours and didn?t pick up my car until close to noon. No one called me to pick up my car, so I called around 1"
"I was there a few days ago because my Service ABS System light came on, they did a Visual check and my car was okay, I've been going to Midas for several years now and I do trust that they will always do whats right by me and my car. "
Had my old changed great price excellent customer service.
Bill the service manager and Tom the mechanic were great to work with they explain everything and let you know the cost of the work!
Fast service they got me in and out fast.
"The guys at Midas are great! Patrick is a true hero, thanks for all his help!"
"I've been taking our car to Midas for several years, I trust this shop and will continue to take my car there as long as they are available to do the work I need on my car."
You guys are always helpful and very nice my experience there has been good
Very professional with a smile and answer my about my car
"I am very appreciative to Patrick he makes sure his customers are satified with their work he explains everything to the best of his knowledge ,he addresses any concerns one may have .I will be a customer for life as long as Patrick is there..THANKS FOR AL"
"I trust this shop, the manager and the mechanics. I have been coming to this shop for several years and will continue to bring my car to Midas. I just had my car checked out last week because I was taking a trip to Kentucky. All went well."
Wiring if repaired didn't work. I have to get work done elsewhere.
The shop ALWAYS repair any issues I have with my vehicles. They are a GREAT TEAM
I schedule oil change/tire rotations over my lunch hour. I arrived at 11:30 dropped off my car returned after lunch and waited until 1:45 for my car. I had to cancel a Skype meeting because I was stuck away from my office. In fairness the techs found a gas
Air conditioner was not working and was quite hot in the waiting room.
Awesome people! I live in south city and they did all mt repairs same day. Wonderful staff!!!! I will be back!!
Great service and flexible
Great service and promptly
The manager and mechanic who work on my car did an excellent job.
Had a great experience! I got my air charged and it was fast a easy! Will definitely go back! So hard to find good mechanics these days.
Everyone was very friendly. Service was great.... I did have to wait a while as they were very busy. But I just sat and read my book while waiting. :)
Excellent customer service
"I've been going to this Midas now for several years, my first encounter was when my ABS system went out and they replaced it. and I've had work done since then, and even a few weeks ago. I've found a place to have work done on my car that I trust and I don"
QUICK GREAT PROFESSIONAL SERVICE
"The Midas crew was friendly, knowledgeable, professional and quick to serve. I am glad I found this shop. I will bring my wife's car in next. I will recommend this to anyone who needs service. Thanks crew."
1. On time2. Price waa as quited
"I always appreciate the Quality service I receive and the reasonable prices. Now ture it isn?t a get in and out type, but I?m gland their not, it make me feel at easy that they take their time to make share the job is done right and they do price matche"
"Had an "" appointment"" for my brakes to be checked, FREE of charge, to let me know how much it would cost to repair. Scheduled for 10:00 AM. Left at 10:30, car had not even been taken into the bay. Other cars were taken in, so I left. Will not ret"
This is an excellent to have car repairs done.
"Friendly, knowledgeable staff. Excellent service. I will be coming here for all my automotive needs. I recommend this store to anyone."
Watch to see things that are done
Have to watch changes and services!!
"I was very pleased with my service on my vehicle.The staff was very sufficient and professional.i just went in for a oil change knowing i needed a few other things and they pointed out exactly what i needed ..I was a little surprised by the total ,but what"
The best personalities ever in this shop however the info provided on sheet for tire reading was inaccurate and my fluids were not topped off not sure if this was a honest mistake but paper works says this was done and it was NOT!
Had some issues but all was resolved.
Great group at this location
"I have been coming to this Midas Hazelwood store for a few years now, and I have come to trust that the work I need will be done properly without being ripped off. From the Manager down to the Mechanics, I trust them."
My experience at Midas was great! They got me in and out on my way fast! The service tech Charles was very professional!
My alignment still feels slightly off and now pulls the opposite way that it did previously.
"Nice and friendly staff , the oil change was quick and yes they tried to upgrade me with fluid flush and new tires. But that is expected , i will definitely be back. Great service."
Patrick mgr at Midas is always willing to work with you! The service is excellent!
My truck showed no repairs to it still had same problems once I pick.it up tires pressure light was on i drove the truck to air pump and once I filled it light went off goes to show that they did not do a complete check on the truck
Great service explained what they did !
Exhaust is Awesome! Been wanting to do this for a long time
Great service!!!!!!!! The only place I go to
Everyone was polite and friendly and professional. Service was rapid for what needed to be done. I recommend this location and will definitely take my car back to them.
I was very happy with a quality care that was given to both me and vehicle thank you all so much I only went for a oil change but they where kind to do a full vehicle check of other services that may be needed with my car . Thanks
"I love this place! Professional, quick & knowledgable. Only place I go"
"The team at Midas are great. They are knowledgeable, communicative, and respectful. Been coming here for little over a year and have not been disappointed. Kudos to all of you."
Very professional. Manager knows you by name and remembers you. Willing to look out for you especially as you become more of an regular.
Very professional... dropped my car off and they called when it was ready. Took my car in for an inspection and oil change.I did end up needing two new tires to pass inspection.... but I'm sure that's not their fault.I will use again for my next oil change
"My family has been going to the Hazelwood, MO Midas for years and we have always felt confident and trust the services they provide. The staff is friendly and attentive. I love that they honor competitive coupons. I even heard them tell another customer to"
"Needed checkup and oil change for trip. Did good quick job. Needed my air conditioning looked at, not working well. More complicated plus my time was squished out of shape. The mechanics worked with me, let me get my errands done(crucial) came back and t"
Patrick and Lexi are always super friendly and courteous and very knowledgeable! I highly recommend this location for 5 star service!
The service was great I got what I needed, but I still don't understand why they have to up sell you.
Car was fixed in a decent amount if terms and they explained everything out in easy terms. Very customer friendly
DISHONEST! I went in for an oil change. The serviceman told me that I needed a new battery. I had just purchased a new battery 8 months prior. I got a second opinion and found that my battery was fine. He also told me that I had a serious oil leak. My oil light came on not long after leaving. I took the vehicle to a different place to be checked and found that the serviceman at midas didn't fully tighten my cap. I.e he caused my oil leak. I got another oil change and have had no problems since.
The store manager (Patrick) is great. The service is good and I am always satisfied. These guys will work till the problem is solved. Terrell and Chris are good at what they do.
The service at Midas is always a pleasure. I love how Patrick is very personable with everyone. He explains everything to you.
Had appointment for 8:30am for safety inspection, arrived at 8:25, & didnt get out till 9:40. What is the purpose of appointments if they take walk-ins first.
I went in for a routine service and had no major issues. However, when I drove my vehicle on the highway it was shaking and very loud and rough. I regret taking my car to Midas.
Patrick is an awesome manager and I love Tiffany too. Wen was running the store at time of service and I have a great relationship with him too.
this is my second time at midas both times great service. they fixed what other shops could not fix.
"i will go back to this store for future service.the new store manager dave is very pleasant,knowlegable,and shows he cares about his customers.i will tell all my friends and family to go there."
love them good personally love them my shop 4 my vehicle
"I've been using this shopfor about 7 years and have nothing but praise for their work and fair pricing. Dan, CJ, Mike and Chris are all knowledgeable and very skilled at their respective crafts. They are willing to work with you in any way they can. I wo"
"I wanted to mention that my service was provided and the manager at the 7790 Hwy 67 location in Hazelwood is so pleasant and knowledgable. He is recognized as a great manager. Everyone in the lobby agreed and he delivers what the customer expects ""Good Se"
