Employee went through my glove box & left important paperwork on the floor.
I was never informed of price or authorization. I think from the disscibed work done I may have been able to do it on my own and gladly pat the diognostic fee
Very friendly and thorough service
Well to encourage future business I would think you would be less demanding on simple task to develop a good relationship. I did feel $70 dollars was excessive to remove one bolt, 10 minutes work with commercial tools. And that why l do most of my own work and I understand what is required and how to do it.
It wasn’t that I was not satisfied. I just know that there’s always room for improvement in businesses. Everyone was polite and I believe they were thorough. There was a missed quote on the amount that I was told I would be liable for. But when I made the payment it was about $40 difference. And then I had to wait a day before they could provide the service because they did not have the equipment available. Otherwise everything was well and I do appreciate the service.
Please do not tell customers a specific time and then go back on that time. I waited over 2 hours for a scheduled oil change
It was easy to get an appointment and also to reschedule. The staff was very friendly. They did my oil change in one hour. I would definitely come back.
I was thrilled with my experience because I expected to pay more then I did and I expected to sit a little longer then I did. But it was a quick and easy process. And the guys are so nice
Tara H. Very professional reasonably priced
I am highly satisfied I check the wrong box
Super convenient location, they never try to upsell things I dont need.
Midas always does great work on my car!!
They went above and beyond in checking my vehicle for additional issues that may have been missed during my last service last week at a different mechanic. They were able to inform me and repair what the other shop didn't do.
Being fair and honest with a customer with keep them coming back. I was told that I needed 17 K oil change. I had to ask multiple times if I actually had to have it because it was a necessity or if it was a recommendation and was left still confused whether I needed it or not, I decided to not get it until I could ask my brother. I was also told that I needed to have my tires balanced before I could have an alignment and I found out that was not true when I went to get an alignment somewhere else for a cheaper price
I had a coupon for an oil change/tire rotation. When the clerk was inputting me in the system, she asked if I wanted new air filters. Since a "multi check inspection" was included, I said I doubt it, but can you just tell me how bad they look? Later when I was checking out, they didn't mention the filters; when I asked how bad they were, the service person said "oh you declined to have us change them so..." I said you checked them right? Eventually he said yeah, they looked fine - but honestly, I don't believe they were checked. Then when I got back in my car, there's not even a sticker on the windshield; the old oil change decal was still there. Did they even change my oil?? I hope so. Anyway I don't trust this location now and I won't be back.
Since 2017 the service has definitely improved extremely well at my location in Leawood. The current staff is very good now.
When a customer tells you that they have a certain problem that you don’t tell them something they already know.
Went in for a tire repair/plug. It took 2 hours to complete. And the repair did not hold. Which put me trying to have it repaired on a Sunday in a very short window before a flight!!! Not good. Super slow service and the repair did not work. Staff was friendly and did squeeze me in. But it was too long of a wait and was not repaired properly.
The service personnel are very courteous and informative. This was my first experience with Midas and I will only use them from now on. Very impressed.
I came to get a oil change I got here at 2:30 and they finish at 3:00 they’re pretty fast and comfortable prices was very low I will be coming back here next time thank you guys for your service
The midas on troost didn't tighten my oil filter. Oil leaves out. I went back and they said everything was dine but it still leaked. I had to fix myself
The people were very friendly
The gentleman working at the front desk on Saturday morning 8/19/23 and the gentleman with wearing sling that worked on my car were both excellent. Fast and efficient service, and it was so hot outside for them!
They were friendly courteous and fast.
i loved loved loved the fact that I spoke with a live person right away without any automation!!!! I spoke with Jeff who could not have been anymore pleasant and helpful! He provided Chic Fa La service!! He represented God and Midas extremely well. His personal touch to service is what I will share with everyone, along with a human representative answering the phone. Just awesome
I loved the service I believe jeff assisted me he was a great guy & very helpful. I waited for my services & his communication was great
I had been looking for a place to get my brakes done. I just don't trust all the mixed reviews on all these smaller shops. I happened on a Midas and they were so helpful and got me in even without an appt. The man who helped us, who I believe was the manager, was very helpful, friendly and approachable. He made sure I knew what was going on as much as he could.
The service man running the front door and acknowledging each customer was extremely helpful, great communication, excellent knowledge with the services being done and informed me what to expect and also extra info to keep my vehicle running smoothly and stay ahead
Great service communication detailed information knowledgeable
Everyone there is very helpful and understanding of needs to get done and help the customer. Very pleased with the service. Thank you Jeff and his staff
The customer service was fantastic. Better than none.
The staff was great! Very friendly, made I understood what the problem was with my car, and they fixed it the same day despite having a problem with their welder. I’ll be back to get an oil change soon.
Good service and explanation of the problems with my car.
Fast and friendly service.
Friendly knowledgeable great customer service
Had a great experience and even gave me a detailed sheet of how everything was running. They also kept me in the know of when I should come back in for some upcoming maintenance.
Appreciate the kindness of the service rep
Previous services that were paid for were not done & I'm being told I still have an issue in the same area. I've spent a lot of money with this company & trusted you as well.
I had an Axel replaced and the mechanic did not put a cap onto my vehicle post service so all of my transmission fluid leaked out the vehicle on my way home. So wasted money on new fluid and I have to bring it back to get serviced again. Now, after paying nearly 500 dollars for repairs,I have to pay for a tow service to bring my vehicle back. Definitely not coming back after this.
Manager was very kind to work to get the work on my car started as soon as she got confirmation on availability of parts. Tyler the mechanic was quick at assessment of the problem and reporting what work needed to be done. The manager and Tyler worked together as a good team to make things go smooth and quick... I noticed that the location needed more help...even though they where short staffed they still made things work
Mechanic was backed up but was intentional whenever he got to my car. He came out at a with me and explained everything thoroughly in a matter than made sense to me. Made sure I understood. Very kind man and was apologetic for the wait as he was only one in at the time.
Friendly customer service
I have used this Midas location for 20 years. Managers make all the difference is customer satisfaction. The current manager, Michelle, is great, like so many others in the past. (There have been some who, frankly, were terrible.)
Michelle Rodriguez, the manager, and the technician Mark were super friendly and helpful. They are amazing
No one came out to tell me what they did to my car. I needed my battery check for corosion,but was told that the guy who did that wasn't there. Very disappointed ☹️
I've been working with Midas for 25 years. The location I currently use is near my home. This particular visit involved my sister's car. She called me and said her car wouldn't start. It was around 10AM when I suggested Midas. We called Michele and she asked how soon could we get there! What a great response. No appointment needed. Experienced great management as well as service. Price was fair as well. You folks made me look like a hero to my older sister. I should be thanking you!
Right rear taillight worked off and on and Midas wouldn't even check to see if it was a loose bulb.
I am satisfied with the repairs. I still hear a squeak so I'm concerned about that sound but the car handles well and I feel comfortable driving.
I feel we should at least have one black person is able to work in this shop.
They got me in and out and the place looked great.
I came in with no appointment and about an hour before they closed. The customer service was very friendly he almost immediately went and looked at my car and said that we can do it we needed to order the parts right now or within the next 30 minutes so they could be delivered and then everything went smoothly from there. So I am highly satisfied with the service as well as it could have cost a lot more and he gave me a great discount. With that and the fact that I came in last minute with no appointment and had my frozen up brake calipers replaced and brakes fixed I am extremely happy and will not go to anyone else in the future.
I feel like since I am a woman they mad up things wrong with my vehicle and seemed upset they could not say anything about my engine because I just had a new engine put into my vehicle.
Good honest service, didn't try to sale me service that wasn't needed. Thought I had a brake and it wasn't. They were honest !!!
He made sense of everything that was needed to happen with my car,He had a time for me to return an he was right on time with it THANKS MIDAS
I wasn't scheduled for an appointment.I had an emergency tire replacement that was needed.This Midas was booked up for the whole day and still managed to satisfy my needs despite being fully booked for the day.
Came in and told them what I needed. They ordered it made an appointment for in me in 2 days. told me it would be around 2 1/2 hours
The pricing was great . They did the work in a timely fashion and had me on my way.
I always feel I get professional service and I am not bullied into things I don't need to do with my car. The proce is fair and they always go above and beyond.
This midas location always does good work on my vehicle. Leland is a great manager. He is great at what he does with his customers.
The manager, Leland, was very personable, accommodating and knowledgeable. Plus, convenient location.
Staff was polite and helpful. The oil change was quick.
Midas manager Chad was great fitting me in on short notice during what seemed to be a very busy weekend. He also kept me informed with updates during the day prior to pick up. All around an informative and professional experience. I will be back.
The man working the front desk was super friendly and made me feel welcome in the shop. He explained everything to me really well and made sure that I understood what was going on.
I did not receive a copy of my inspection checklist, and they did not rotate my tires or tell me why they were not rotating my tires. I had to bring my car back to redo the safety inspection and find out if my tires actually needed to be rotated. I am satisfied with how the issue was resolved as I was given a free oil change for the next time.
Scheduled online but the time I selected was not available. Associate called prior to appointment and told me when they had an opening. Set up the appointment. Got in and service was fast and efficient. Very courteous and professional.
Leland, Chad and Scott all took great care of me and my car. Best experience I have had with a repair in years! They fixed a rattle that the dealer missed. They will be my go to for service from now on.
I wanted an oil change. I did not want a list of other problems. I know what my car needs. The location is walking idstance from my house.
The job was well done. The job was in good time. The price was ok. The service attendants were helpful and professional.
It’s fast, friendly & the work is consistent
Leland is a really good manager.
Leeland was very nice and very explanatory with my vehicle and I would definitely be returning
I was treated like a V.I.P./celebrity!
"I came in to Midas to get a new catalytic converter, and Leland helped me through the entire process! He was absolutely great to work with and made sure the service was completed in a timely and professional manner. Highly recommend this location and if you go ask for Leland to assist you!"
Great place and good service
"My brakes failed and my car was leaking brake fluid! I called the nearest Midas location and was relieved they could get my car in the next day. Speaking with Leland while making the appointment, I was reassured because he was so knowledgeable and personab"
My services were very poor...the manger talked to me like he was addressing something in the streets in his way.. He talked very irate to me then he said he wouldn't do what i asked him to do and he hung up the phone on me. Called left a messenger with the
"From end to end your customer service , Was the best i*ve seen in along time ,We are living in a world where everyone is out for themselves ,I didnot see that on my visit ,He told me my problem just wish i could have came there months ago . Thanks again se"
Very honest and skilled mechanics. They found the problem that other places could not find. Manager William very helpful as well. Great staff.
The store manager was amazing!!!
My cousin took her 2003 Chevy cavalier here after her catalytic converter was stolen. They went to replace it and damaged the rear passenger strut and even in the dealerships report said the repair was low quality. Took it to general manager who was a snob
"the staff was very knowledgible, and provided the service i needed in a quick, professional manner"
The staff was wonderful at this location. It went smoothly and I will be a returning customer.
Excellent service and the manager is truly exceptional and puts customers first!Mr. CHINN KCMO
Didn't have to wait all day explained to me what needed to be done told me the cost & time it would take to fix the problem. I would give them 10 star's if I could I recommend Midas @ the Troost location
"Everyone is great, I am so glad I found this place in my neighborhood. The store manager and the mechanics are great!!! They do great work!!! Definitely would recommend!!!"
"I went online and requested an appointment, was sent an email confirmation for a different time than I requested so I called to see if they had any earlier appointments. The guy said no that my appointment would actually be the last of the day. I go in for"
"Great work and customer service, plan and simple. "
"I'm sorry to leave a bad business review publicly, but hopefully it's used as a coaching tool for future visitors. I brought a vehicle in for exhaust work. It took three days to diagnose with an empty shop. I called each day and was told they would call"
It took over two hours for the part to arrive and just ten minutes to install.
Kyle and his staff got me in and out doing a wonderful job! They were also very polite and professional! I recommend this shop and give it top ratings!
Left with my dashboard saying to inflate tires to 32psi on two different tires sooo I guess they forgot that step. But overall good service and I will be back.
I took my car to Midas today on 1-11-21 for a oil change. This is not my first time getting a oil change with them but today they messed my car up . They stripped a bolt by the oil pan and now my oil is pouring out like water. I had a little oil leak in wh
The people are friendly and the service is great! Keep it up!
"I've been a customer since college in the 1980s. This Midas location at 7648 Wornall has consistently delivered satisfactory service, timely, and always at a competitive price. I'm QUITE Satisfied :)"
"Dwayne had his tech spend several hours investigating an overheating problem on my 2006 Nissan Pathfinder. He conducted pressure tests, chemical tests, visual and mechanical inspections, and informed me every step of the way. Ultimately it was concluded "
I had a great experience..the tech was courteous..explained everything and it didn't take long at all.. will be returning
Even though they were a little busy, service was friendly and fast. I will definitely go back in the future.
"Over charged, over priced. Didn't fix car use timely or correctly. Go somewhere else!!!!"
"Quick, prompt service, gentlemen at the counter was friendly and answered my questions"
Very fast service, and did just what was needed.
Outstanding ! Love this Midas
They are great! I will always take my car to this company. They are nice and help you in anyway that they can. I will always tell others about this company.
Service was just right. On time. My new go-to shop for service.
They got us in and was very friendly. Since we are new to the area even gave us some nice recommendations. Thank you we will definitely be bringing both of our vehicles back.
Did a excellent job car is running great!
Everything they said they would were done to fix the problems and they have worked out the cost accoding to what I could afford for the 18 years old car. I really appriciated it.
Midas was swift and professional, had my vehicle in and out in under two hours to repair a slow leak in a tire.
High Quality Work in a timely manner...
"These guys are wonderful!!! Very knowledgeable,proactive & extremely reasonable. Unlike other places they will not try & cheat you out of your money but instead make sure you are getting your money worth. I recommend these guys at this location to EVERYONE"
The Manager has No customer service skills. I wrote a review telling my experience there but obviously it looks like they took it down
I am really not sure why the manager is a manager. I did not get his name be he is a Big white guy with his stomach hanging over his belt. First he made all kinds of gesture as if he was tired or did not want to be at work. He told me he works 6 days a wee
Thank you Dwayne and chris bird for your fast and friendly service. The prices are fair and the guys here at Midas are very knowledgeable
"Matt was the technician that performed the imspection on my car. He is extremely thorough. He showed me exactly what was wrong with my car and I could physically see the car was leaking from the rack & pinion, Matt along with his store manager have liter"
"I had a very enlightening experience with Dewayne the Midas Manager at store number 5300 on 77th Troost in KCMO. He shared so many valuable nudgets of knowledge with me regarding car buying tips, his 35 yrs of experience in the car maintenance industry a"
The manager Dwayne was very professional .they got my car in took care of me in a fast and timely manner as always.
Got an appointment the same day for an oil change and used the online coupon to pay significantly less than other spots around town. They didn?t try to upsell me or convince me to do anything I didn?t need. 12 pt inspection is the cherry on top. Thanks guy
Dewayne delivered the best experience I?ve ever had at Midas. I usually try not to go here because I haven?t always had a decent experience. I will say this is the most expensive visit I?ve had (major repair) but it?s been the best experience I?ve had. Tha
"I took my van to Midas on 5-24-18 for a starter. Got charged $442.00 for parts and labor. On 9-6-18 my car stopped again. Took car to another shop only to be told that it was starter again. Midas put a ""refurbished"" starter in my car -but charged me full p"
I brought my Pacifica back to midas and as usual they went above and beyond to get my car service. The mechanic Eric I absolutely think he is the best mechanic I have ever had! And the guy nathan that worked at the front desk was awesome to very polite a
Timely and curtious. Good job. Will come back. I recommend you
I have been coming to Midas for YEARS to get my oil change and other work done and this will be my LAST. I came in Wednesday to get my oil change and when I went home I notice my oil was leaking. Which it has never done before. So I waited a day and the oi
"So, I called to get an appointment for the 19.99 oil change. Last year, I had my oil changed twice at this store. The first time, using a 19.99 package and I brought my own preferred Mobil 1 diesel truck 5w-30 - didn't have a problem. That was under a diff"
Great service, they actually show you the work and explain the costs, all the options and help to prioritize repairs.
"I had an oil change at your troost location. I needed 7 quarts of oil for my car .I. paid $74.00 for the oil change but when I got home I checked my oil and it was short 2 quarts, so I had to buy more oil and spend more because of the technicians error. I "
Service was excellentCar fixed and runs better than before
I didn't receive the window cling to remind me of my next oil change and I didn't notice until I was home. Everything else was great!
"I went into Midas on 76th and troost Ave. On 6 march 2017. My vehicle was leaking motor oil.I was quote $1700 to fix the problem.I was then asked to bring it in on Wednesday 8 March 2017.When I asked how long it would take ,I was told six hours.Three days"
Very thorough work done very good communication
Very happy with the service provided. There was more damage that needed repair than the original quote provided for. Midas stood by the original quote and provided the required repair without charging me additional fees.Ill be going here for my auto repairs from now on. Thank you Midas.
I HAD MY CAR TOLLED TO MIDAS ON A SATURDAY BECAUSE IT DID NOT START AND I WANTED TO GET IT FIXED. I RECIEVED A CALL MONDAY SAYING IT WAS THE FUEL PUMP AND IT NEEDED A TUNE UP. I SAID OK GO AHEAD AND FIX IT. MONDAY EVENING I PICK UP MY CAR AND PAID TO $40
I thought I could trust Midas. For the last two years I have taken my cars to Midas to be worked on from everything from rebuilding my engine to checking the tire pressure. I was very disappointed with the summer of 2012 my car kept over heating so I took
"I am not sure how much these guys make but its a sign when every other time I go back they have changed most the staff. My daughters vehicle kept overheating so they put a new water pump in then checked the cooling system, but her car still hasn't stopped "
