I made my appointment online, my information was there and I was greeted when I came in. I waited and was in and out.
Everything was good, the service wasn't explained in full detail as the service wasn't even needed, after the service was completed the service tech noted i didn't need the service on a pre check as it was advertised this could of been avoided.
Customer service was great! The timing for when I got my car back was amazing! It only took an hour for oil change which was great!
I have been going to Midas of cherry hill for about 5 years and their customer service is great along with mechanical service, they have always tried to help me to the best of the abilities.
Everyone was very amazing and very Informative about the car. I was also having trouble with my remote start and a few items. The manager the whole staffing crew explained and took care of all my issues and concerns just from the conversation at the front desk . Thank you so much fellas and I'll be back next month with all the miles I put on my car for work . Have a great day and thank you for getting my car done last minute and with quick service. 👍🏾👍🏾👍🏾
Jason was amazing! His other associate offered me a ride home instead of waiting inside of your business. Did my oil change and inspected the entire car. They did a free rotation and even added a clip to the bumper at no charge. They were very friendly, courteous, Accommodating, and stay in communication throughout the process. They even applied at discount I was not aware of during my check out! I would highly recommend Jason and his staff at this location for your next service!
Everything was handled and taken care of really well. Even though I didn’t book an appointment, they quickly checked my car as soon as I walked in! Everything was great!
The team was nothing but nice to me from the time I called on the phone (because I was at the wrong location), all the way up until I left. They kept me informed every step of the way.
We were so satisfied with Sam Rios !! He went above and beyond to provide us great service!! So much so we just dropped our other car off to have the oil changed!!!
They always do an amazing job, been a client here for 10 plus years, they always get everything done right, they even give me discounts which is great, never had a complaint against them
The staff was pleasant and professional. They were knowlegeable and helpful. The waiting area was clean.
From Angel and Jonathan up front to all the crew in the back. That are good at what they do and if everyone was that way the world would be a better place’
Very professional, kind and communcative
The mechanics were extremely friendly, knowledgeable, and did what they could to keep the price down. They were all communicative and great
I have been a loyal customer at Pep Boys for years. They have turned over staff and could not find the problem with my car after 2 visits. Midas found the problem immediately.
I tried doing an oil change at home but my oil plug did not want to come off. Midas took care of all my headaches, these guys are super professional, fast and very customer friendly. They took my oil plug out within seconds and took care of the oil change for me. I will most definitely come back to them moving forward and recommend anyone in need of help.
The manger has great customer service !!
Less wait time when an appointment was made for a simple oil change. Bathroom is disgusting too
I walked and was immediately in contact with Service Rep. I was informed there would be a wait due to a shortage of service techs and there were other cars in the bays. I did not have a long wait. I appreciated the tech informing me of the cost of the rear brakes before I agreed. He did not try to talk me into purchasing the brakes but showed me the issue. The fact of a lack of high pressure tactics to purchase immediately sold me. I could have shopped around for a lower price but the convenience and customer service made the decision very easy.
Great customer service, Friendly welcome and detailed communication of what was needed and recommendations of other areas of the Auto that needed attention. I will highly recommend it.
Angel, Matt and the other technicians at this Midas location are excellent. The issue with a rhythmic pulsating noise coming from my car was found and fixed quickly. Replacing the exhaust clamp was inexpensive and the part was ordered/received same day. Thanks again for another excellent experience.
WEB SITE WAS CLEAR, STAFF WAS VERY PROFESSIONAL
Availability of tires, great work and communication.$70 rebate.quick service
They are friendly there and take good care of my car. The guy who works on my car is really good and explains what I need and when. Joshua Eberele who works at the desk is very friendly and helpful and nice to chat with.
Josh is very knowledgeable
They gave me an appointment I could work with. They told me my battery needs replacement. I would have purchased it there but had a warranty with Toyota. Very nice employees.
The Manager was very friendly. He fully explained the services that were needed.They did a complete evaluation of what needed to be done to the car.
This Midas did a great job hiring true professionals. Sometimes the worst news you can get is about an unforeseen auto repair. Especially when you rely on your car for employment. But, somehow these guys calmed my concerns and tended to my needs with the level of teamwork and pride that can only be mimicked in movies. THANK YOU!!
Call to give progress as promised.
I knew manager Angel from another facility. He ans his techs are here now. I trust them wuth my vehicles. Plus this midas does a lot more services for my vehicle
Everyone was friendly, and Angel, one of the managers, was most helpful.
Quick service with the ability to get me a rare tire size in stock. staff was professional and informative. highly recommend
Asked for an oil change as well and they never did it.
Friendly associates, informed me of a discount for break fluid service, performed all work requested.
Service was quick. Little expensive, but I got what I needed. Overall good experience
Customer service was excellent! Timing was good. Help me out the whole way being there.
Andrew, Josh and Angel were extremely helpful in explaining and showing me what was going on with my Subaru. They also chatted with me for a while about dependable vehicles as I am in the market for a new car. I would recommend this location to all of my friends.
Joshua and the team were very helpful and clear with me what was needed on vehicle. They explained it in detail to hubby on phone and we were really happy woth their professionalism, knowledge and quality of work. This Midas is my new go to for all things car related
Josh and the guys their were so welcoming and they explained everything that needed to be done very satisfied will be back
My daughter-in-law was having serious brake problems but did not have the money to get them fixed, so I called my regular shop but they could not even look at the car for 4 days. So on Saturday, I started calling around and when I found this location was open on Sunday, and they could get her in, I was thrilled. Anthony was very understanding, patient, and helpful. He sent a tow truck and by Monday her car was fixed. I did worry that I would be taken advantage of, but they did not. When I went in to sign for the repair costs everyone was very courteous. Even though there are shops that are closer to me, I will be using this shop again and recommending it to friends and family. Thank you everyone in the shop for your help.
Excellent customer service, very friendly people. Excellent Manager Service.
This location is very clean, restrooms are clean and the staff were very warm welcoming and friendly. I choose this location because you have great staff here and I never ran into a problem there.. I love the fact that they don’t just assume something is wrong and take your money they will say Ms. You don’t need any brakes at this time and I appreciate their honesty so much and than you again for servicing my vehichle
Great mgmt and staff and techs
Nick and Josh received my truck after brakes failed on a Saturday afternoon. A few hours after they received, I was aware of the damage and additional care necessary. My Car was done the next day on a Sunday! Guys were friendly and informative. great experience.
Angel, Josh, and the rest of the crew at this Midas location are excellent. The technicians did a thorough suspension diagnostic on my Mercedes and gave me very clear and educated advice regarding next steps and pricing. Always a great experience at this Midas location. I’ll definitely be back for service in the future.
Angel the store manager was very caring and explained everything that was needed for my vehicle in detail. He took the time to provide information about the Midas credit card, and how the process works. He was super funny, and clearly understands the meaning of customer satisfaction. The staff was great and very welcoming, and kept me update throughout the repair process!!! Great job to the Midas Team in Cherry Hill at 1877 Marlton Pike!!!
The employees & staff were nice & friendly.
Angel was so helpful and kept communicating updates with us! He understood our want to keep the price as low as possible and helped answer all of our questions!
The guy at the desk was so bored.
Josh was amazing with explaining the service and getting our 2 cars in and out quickly
I felt as if i was being upsold on services i didnt need. I was at another midas in March and was told the brakes looked great. At this appointment i was told i needed front brakes.
I went to this shop for replace 2 front tires on 1st week of April this year. One of the employee did not put the wheel lock key back in the trunk.Earlier this month (May), I had a flat tire and could get the flat tire off because the wheel lock key was not in the trunk.Drove my other car to this shop and spoke to the guy in the front, and he gave me a wrong key.I have to go to Lexus dealer to purchase a new lock key and it causes me $55.
From the moment I walked in the gentleman at the front desk was courteous and polite.
The staff was very professional and helpful.
I walked in Midas after being told from another shop they couldn’t help me. I’m 9 months pregnant and it was 80° out, so I was low on patience. The gentleman assured me they would be able to fix my tire when I pulled up, then the gentleman at the desk was extremely friendly. The work was finished in no time, and the waiting area was clean and accommodating. I will be back for future car repairs!
A nice new set up and friendly employees. The special oil change price is great.
After taken my 2022 4 Runner home and parked it until Monday I did not notice that the same problem I had before I took it in was worst.I called to telling them what was going on and could not get back until Saturday at 730 am since the lady advised that they did not have any appointments available.So I am very disappointed and will be going to the dealership going forward cause I rather pay more and have the problem solved then to keep running back and not have the problem corrected and not only that I will be presented with another upsell product that I will have to get to make the daily qoute.Eugenia Robb 856-473-5267
The staff was great and explained everything to me.
People working at Midas location at 1877 Marlton Pike East, Cherry Hill, NJ are knowlegable, friendly, and highly professional. The service was done very quickly, without any delay, took shorter than I expected. I will deflnitely take my car there for the next service.
Joe at customer service was terrific!
The associate was very nice and accommodating, the building is very clean
Great customer service! And conveniently open!
Great service and they worked hard and were very helpful and respectful.
Joe at the front desk was very polite when scheduling my appointment. Joe was also the person that checked vehicle in, and completed payment. He explained everything that should be done, and where I could find the pricing, etc since I had to come back at a later time for that. I appreciated the time he took as customer service is so lacking in many places. Thank you.
My experience at this shop was not what expected, the techs seemed helpful at first, however after listening to there excuses about how they botched a simple flat repair the first time , then listening to them flat out lie about the work they did . I am not happy about the service . Not mention i feel ripped off and my vehicle is missing a matching tire. I was lied to about work and basic steps that was taken to to fix my vehicles problem.
Customer service was beyond great Josh was Awsome friendly and explained everything as he did the service my car needed! I would recommend this location to anyone in the mount laurel area
The workers were very polite and experienced, everything was explained clearly and was shown to me so that I could understand.
Joe, Josh and Matt were excellent. I was clear about the issue with the car, what needed to be done, how come it happened and the cost. Was also given payment options to alleviate the fact that it was an expensive part.
Excellent employees, communication, and service at this location.
Very friendly and helpful staff.
I had a leak in my tire. With no appointment Midas was able to get me in quickly and diagnosis the issue. After explaining and showing me the screw in my tire they were able to replace to tires for me.
Friendly staff and fast service
Great group of friendly employees. Good communication regarding repairs.
Another great experience at this Midas location. Customer service is key and the front desk personnel at this location know exactly what they’re doing. Techs seem to complete jobs quickly and accurately and the car came back clean with no oil/grease spots etc. Excellent overall.
Excellent customer service!
Greay team, great service and pricing
Josh was extremely knowledgeable and friendly. Have an older vehicle and he was able to track down the replacement part and get it in the same day.
Excellent customer service from Jason. Very good skills, very friendly and customer oriented. We need more people like him. A pleasure to do business with.
the associates were amazing, kind, patient and thorough. they were also very efficient and helped me out of a jam.
I had two flat tires on right side of car . Salesman said he would match up tires on back and front so same tires on each axle . Was not done .
Chris was amazing. He provided service beyond service. I work with the public so; I know hospitality and Chris went well and way above what I could imagine from any store. He listened to my problems and all the hoops I was jumping through and told me to sit tight. He took it over from there, called me back and got me sorted out. Knowing how much time I lost working on this, and the stress I was dealing with, Chris offered to pick my vehicle up for me, at no charge, work on the vehicle while I myself was also at work, ensuring little to no interruption to my day. Absolutely fantastic service. Thank you!
Chris is the reason for such a high review. He was polite, caring, helpful, and best of all, he never raised his voice or spoke poorly about any customer, even when you could tell he was frustrated by a situation. He remembered my name after 1 visit, which almost never happens, and was willing to work with me on an expensive repair. It took way less time than I thought it would and it was so easy to come pick up my truck, pay, and head home. I will absolutely be coming back to, and recommending, this location!
100% honest people that dont just do a service to make money or commission. If you really dont need it, they wont sell you it. If you really do need it, they will let you know. You get what you pay for. Its not the cheapest at all, but amazing great quality parts, work, and people. Dont come here to save money, come here to get it done right
customer service was outstanding!
They worked along with my repair insurance company to inspect and report the condition of the car. They provided the pictures and paperwork to make sure the repairs were covered. Most importantly they fixed the problem with car!
I needed tires and wanted Bridgestone's. Shawn recommended Coopers, and I am pleasantly surprised about the ride. I really appreciate his help and guidance.
The staff was friendly and explained the situation thoroughly. I needed to completely replace the tire--instead of just fixing a flat. But was in and out within an hour, so I could pick my mom up from her appointment on time! I will definitely go back (but do hope that I don't have to :) )
Chris pandolfo and his whole staff made the whole experience easy for me. I caught a flat on the road. And needed immediate service. I had to drive to my tryout in Buffalo for the Buffalo bills. Got me new brakes and tire set. Even navigated through mistakes that a previous shop I went to made. Highly recommended. Will speak highly on him and his staff
Chris was amazing to work with - he kept me updated on the status of my vehicle, explained what was happening and wha was needed so that I could understand it, and didn't pressure me to make additional purchases. I will 100% be back for all of my vehicle's needs, thanks to him.
Customer Service- ExcellentQuality of service- ExcellentPrice for Services- ExcellentOverall satisfaction- Excellent
Very nice location. Everything is new and very comfortable. Check in took 20 minutes and I arrived 5 minutes before my appt time. My car did not get taken back for the oil change for close to an hour. By the time it was finished, it was almost 2 hours after I arrived. Too long for someone that had an 11:30am appt and didn't leave until almost 1:30pm. Other than the timing, the service was excellent and the new Midas location is comfortable.
The manager and asst manager were great
Professional and informative
The customer service was great from start to finish. I will be a returning customer.
Everyone was friendly and went above and beyond to help me out.
The staff there is excellent. Chris is very friendly & flexible.
They are the Best Crew Ever !!!! Chris & his team was amazing !! Their communication was 100% amazing! Made my car feel brand new !
The communication and service was great
Service manager Chris was so very helpful & honest. He explained things to me & fit me in even though I didn’t have an appointment. Chris & his staff were very professional.I’ve been to other Midas locations & have never received such wonderful service. It was a pleasure to have my vehicle services at this location. I will definitely be back.
I was able to easily get an appointment. My car was repaired quickly. Joshua got me checked in and out quickly and efficiently.
After going to 3 other tire dealers with a tire that had a leak, and being told it would take up to 3 days to look at it, this dealer took me in right away! Customer service at it's finest.
Price was a little high for my liking but the work was wonderful
Chris was very straight forward with the items that needed repair and potential issues that could arise. He communicated well and got me back on the road quickly.
The time and honesty the service people used when handling My car. They went above and beyond to make sure I got great service and pricing.
I had no appointment and was in a dire situation. The manager Chris saw my dilemma and acted immediately. Honest and fair. Also got me out in a timely manner.
Great customer service and quality work
Very professional, friendly staff, fair prices
Survey to long for most. People usually answer 5 questions max. This location was so exceptional I kept going. Unfair to ask about length of time. If problems with your car exceed time client is willing to wait you get lower score. People want immediate in/out service. Pricing also unfair question. If discount is not offered no one wants to spend more unexpectedly. Nice to be awAre if car problems. Nicest Cleanest Most comfortable waiting area. Josh was outstanding.
It was very easy and quick to schedule an appointment. The station was so clean and new. The staff was very friendly and the manager himself updated me on the service and his recommended service. I will be sure to recommend this Midas station to family and friends.
The mechanic who went over my car was very thorough and responsive, and the front desk staff was very polite, also.
Everything just cost too much.
Customer service outstanding,very friendly, I am a repeat customer, the love the ease of the service,It’s like seeing old friends
Excellent service and the workers are extremely nice, especially Chris!!!!! Thank you Chris and staff!!!!!
This is a new Midas service center and the facility was spotless with a comfortable waiting area and coffee available as well. Everyone was friendly and very knowledgeable.
They worked with me at every step. Communicated very well.
Only because I had to wait for tire to be delivered to correct midas location. All employees very friendly and helpful
very professional a real good visit, Thank you
Pruitt worked on my vehicle. He found the issue quickly and repaired it expertly. A very highly skilled and friendly technician.
Very professional and pleasant
I came in for a oil change and found out the last place they did my oil change did a horrible job and was causing other issues with my truck. Your guys detected the problem, explained what my choices were. And I am headed there in a minute for a second visit because I definitely feel like I'm in great hands now!! Thank you guys so much!!
Attendant acted professionally and personable
Great experience. Came in without an appointment, the tech located the nail in the tire and plugged the tire very quickly. Location is clean, well organized and the people always call about the service and give updates. My family and I will be back for our next service
This was my first time at this Midas location. When I first walked in, I was immediately greeted by Jodi. I explained that I had made an appointment online for my oil change and she brought up my information immediately. She let me know that the filter had to be ordered for my car, but it wasn't a big deal. She confirmed the price of the oil change with me over the phone a short time later. I was then notified promptly when the car was complete, and the pickup/checkout process was a breeze. I definitely plan to return to Midas for tires in the near future. Thanks for a great experience Jodi and the rest of the staff at this location. I've already recommended you to others at my workplace.
I’m from Long Island and the team at Midas in mt laurel New Jersey got my jeep fixed in a timely manor,thank you!
Very friendly associates, comfortable waiting area.
Stop giving people false information before the visit.
I have been going to Midas for years, my eclipse and now my juke are all maintained well by both locations (cherry hill and marlton). Staff has always worked with me on the problems my cars have had and are honest in telling me what the issues are that need to be fixed and what can wait.
Waited 2 hours for a diagnosis, never finished it
"The mechanic if that is what you call him took apart things I did not ask to have taken apart. After I had brake work done i went down the road and got on 295, because Midas did not close my hood completely, so it flew up and caused damage to my car. For some they looked at my air filter but did not secure the cover back properly either. I am CPA, I do not charge $150/Hr, but I would get sued if I damaged someone like the damages Midas cause me by not closing my car hood. Do the job right or just don't do it. "
"Beautiful store brand new, every comfortable for me and my children, staff got right to work on my car, great prices!"
Wow open Sunday on my only day off. 4 tires that I previously could not find anywhere. Very friendly staff! Will return.
