The ability and professionalism of the staff the time was very fast and prounbly
They were able to get me in first thing in the morning, they diagnosed the problem, got the parts, and had my car fixed before the end of the day.
Very satisfied the service was quick and detailed no wait time met arriving in my vehicle quickly greeted quick and sufficient did not wait long at all
I use to go MIDAS FOR OIL CHANGE/ Oil filter. Years ago I bought tires. At this moment I have to do some work in my car like Belts , front brakes / Rotors, brake fluids and auto transmission fluid exchange . So will set up an appointment for those services that I need.
Was a good experience all around.
very knowledgeable workers. Explained what was wrong with my car and proposed the solutions with the cost element. which I find very appreciative. very good experience overall.
Very friendly, professional and so helpful. All the staff is great!
Went out to my car hood not shut oil all over front grease etc,
Out of town, needed service
Friendly, clear honest. I walked in and the service was done in a timely manner, communication was great. I don’t live in town so this was a little unusual for me but went great.
Nick and the team are incredibly helpful as always. After having poor experiences with other mechanic shops in the past, it's a breath of fresh air to have honesty and communication prioritized here, thank you!
Nick and the crew are very professional and expert at diagnosing problems and presenting solution options. They were very communicative throughout the process and explained everything in layman's terms.
I stopped because I thought I was having a brake problem but wasn't sure because I had only had the vehicle for about a month. I did not have an appointment. The manager said he would assess the problem for me while I waited; he heard the noise I heard. He found the problem, explained what it would take to correct it, told me a price and then although it was late in the day, he called for the parts and said they could fix it while I waited. It was costly, but justified as he clearly showed and explained the pricing. I am very satisfied with the fix. I was very impressed that they were able to do the work while I waited since I did not have an appointment.
Best place around, hands down.
The staff is very friendly, and very professional. They did the job the same day I brought the car. I thought Midas was only for oil change and brakes… but they fixed my engine problem in no time. I highly recommend that shop….
Both Joshua and Nick communicated effectively with good customer service skills, patience and empathy. They were both detailed in their communication. The staffs were friendly
As soon as I walked in I was greeted and taken care of. I explained my concern and was reassured they would make sure I was taken care of. They explained and communicated everything and showed me what was wrong with my vehicle and gave me options. Everyone was friendly from the front desk to the technician. I will definitely be back.
Manager Nick friendly, and helpful.
Guys were great but Josh was Awesome as my Service agent
Was told 7:30 and appointment would take 40 minutes. Got there at 7:20 and didn’t leave until after 9. Mentioned that steering wheel was cocked and they said no problem. Drive home. Wheel was same way. Now I have to go back for another alignment to fix. Please don’t mention this until after I have it taken care of ….. thank you
Very friendly and helpful would definitely be back
They explain what they did in the time they did the rear brakes service. The people were friendly and I even got a coupon off my brake service.
i dont live near mount holly. i live 50 miles away. so i may choose near by locations.
I phoned to confirm they had the battery I needed one day before the appointment I made for brake replacement. They confirmed immediately which was load off my stress. Pricing was discussed in detail before proceeding with the work. Everyone was personable, upbeat and friendly which I greatly appreciated. A spring on one of the brakes didn't sit properly and I had to come back, but instead of arguing with me or telling me it had nothing to do with the work done (which I've had the unfortunate luck to have experienced) they took care of the issue promptly and without any attitude. The professionalism and respect was very much appreciated. I am new to the area and will be using Midas for my automotive needs going forward.
I liked Nick. He was very helpful and personable
The tech working on my car used a flat head to take my wheel cap off and chipped it. They also left two wheel mounting tools still attached to my tires. I had to remove them when i got home.
Nick was analyzing help, not just to me, but several others there AT THE SAME TIME! We did have a snag, but it was fixed so easy that it wasn't even that big of a deal. Most places make you feel unwelcome, this place was not that. I won't be going anywhere else for my service.
Nick is amazing. He went above and beyond to make sure I was able to get the parts needed for my car and kept me up to date with everything going on.
Every one was nice to me and explained everything to me very well
Everything about the experience was what I would expect. No issues with the facility or personnel. The only thing I wish a repair shop would do is offer their oil changes at reasonable prices. Get us in there for a good value, make a little money on the oil, and develop that trust/relationship. Then when we need something larger we would feel comfortable coming back. Everyone knows it's hard to find a mechanic you can trust. $85 for a synthetic oil change doesn't start that relationship very well. If I can purchase the supplies for $30 I know a business is paying much less. Again, get us in there for a good price for a very basic oil change and keep us coming back by pricing it at $50. You still make $ and later make much better margins on all the other services.
Norm was very helpful and explained everything clearly. He not only found an issue (my tires being dangerously damaged), but he even took the time to show me the issue so I could see it for myself.
Product avaibillity with brand and options, the associate made the experience highly satisfied with knowledgeable explanations of products and services.
Great customer service. Professional atmosphere.
Friendly associates. Manager checked in on me. Recommended to two family members same day. Second visit for me, I feel like I can trust the information be given.
The person handling the operations makes sure to attend each and everyone who comes and whenever he’s to busy to even greet the client he still makes sure to acknowledge their presence inside the receiving area.
#bevwissupersatisfiedwiththisMIDASSHOP
Excellent quality of expertise and excellent knowledgeable services always experienced at this location. Owners and staff has a definite commitment to customer service satisfaction!!!
The service was completed within the time I was told.
My overall experience was great, no problems they let me know other things that had to be done to my vehicle and I will be returning within the next two weeks to get my vehicle done
Nick was very good did job quickly
Arrived without an appointment, got scheduled for an hour later. Friendly staff offered coffee up on my return. Was told about the need of tires and ordered them on the spot.
The work on my vehicle was expected to take 4 hours to complete. I actually had to leave the vehicle over night because the shop did not have a specific tool that was required to complete the job. Nick, the manager, was supportive. However, I had to go home without my vehicle after having waited all day. It appeared to me that the technician would work on my truck for a while and then stop before the job was completed.
The ease of dropping off my Vechicle, getting my car back exactly at the promised return time and the exact price quoted.
Nick was very helpful and accommodating in getting my tire patched first thing in the morning so I could get to work. I appreciated being able to use the WiFi in the work area space while I waited.
You are open on Saturday when other places werent.
Customer service was excellent and service time was good
I have been bringing all my vehicles in this maintenance shop for the last 3 years. Highly satisfied with their service and care on all my cars. Just purchased another vehicle and will be bringing that one also.
Nick was awesome! He’s a perfect fit for his position! Thank you for making me feel welcome!
They were friendly and fast
Staff is always extremely friendly and welcoming. I have been going to this location for years because of the service I get.
Definitely would recommend coming Midas from day one Nick has been transparent and very supportive. I feel so blessed to have had Nick and very thankful. He went above and beyond to make sure everything was good. Norm was also very very helpful and definitely made things so smooth. He also didn’t everything he could to help. Very Very satisfied with the overall performance and quality work that was done on my vehicle. Thank you Nick and Norm!!!!!!!! :)
Thank you Nick and associates and lumberton,NJ Midas! You guys were kind, knowledgeable and quick. High key recommend!
I arrive a few minutes before closing with a flat. They could have said we are closed but they took care of my issue and never complained. They went above and beyond
Nick Simone and Norm although very busy keep they're cool and are so very courteous.
Service was quick and explained very well
Employees were very friendly and very detailed about pricing. Overall I will recommend and will continue being a customer
I don’t plan on returning. I believe I should have my money back for the A/C check because they did not check many parts of the A/C that I asked about in the beginning of my appointment and they did something to my tire which caused me to have a flat when I left
Spoke to Norn Borard and he was excellent. Very pleasant and professional.
I was extremely happy with the service I received. The employees were very helpful. I will definitely be using them on a regular basis.
The associates were friendly, efficient and quick. Very knowledgeable and I was in and out. So happy with my service and the fastest I've ever received ever!
Next time ask or communicate with the customer the service you think the car needs. Not what you think the car needs. I was charged without even asking if that's the service I wanted.
Your service writer Mr.John. Very professional and kind.Couldn’t ask for a better experience.Mr.John should be considered as the employee of the year. Every customer that. Arrived, Mr.John was just a cordial Respectfully;Harold Ryan
I was happy with my service.
Was given.an estimate that was reasonable, the work was completed with in the time frame. Did a very good job.
The front desk associate doest not show that much interest of the problem. I had to ask about details of the problem. no handled documents explaining the issue. the technician did not care about the car cleanness, he made my mat so dirty with the black grease.
They did a good job and are conveniently located
Simply put convenient, great service for a great price. The staff is always friendly and willing to fit you in and the facility is always clean.
Everyone was pleasant. Took my car in right away and I didn’t have to wait too long for service. The price was also good. Thank you!
The way I was treated with kindness and respect
Manager highly effective. Communicated all likely issues explaining price differences and warranty matters.
I called on Saturday morning to get my car fixed because it was leaking coolant. I go in and they inspect my car and say they can get it done by the end of the day. They couldn’t get it done by the end of the day so luckily I was able to get it by afternoon on Monday. My temperature light was still on in the car so I brought it back and they fixed it. Then I go to leave for work Monday night and my car was leaking again. So I had to borrow my husbands car to get to work causing me to be late. I brought my car in on Tuesday morning and got it back before closing hours the same day. So far so good. They apologized for the inconvenience and took my car right away when I returned on Tuesday morning.
They came out immediately, helped me jump my car twice, and helped replace the battery and air filter the same day. Midas is better than any other auto repair shop.
Norm and the other gentleman (i forget his name) have always been so incredibly nice to me. I’ve taken my car there for years. One time they forgot to do my oil change and i brought it back the next day and they did it for free. The customer service can’t be beat. As a single woman i never feel like I’m being taken advantage of or ripped off when i go in there like other shops I’ve been in before.
John understood my request, checked the exhaust system and performed a transmission fluid change while I waited.
Technicians are very pleasant, friendly and took the time in explaining what they were going to fix. Even provided payment options. Thank you
Communication was excellent, Jon the manger was extremely helpful to make sure everything went well. I would definitely return for other services
Norm and John are always very friendly, very helpful, and go out of their way to accommodate my schedule and keep my vehicles running. The rest of the service staff is always friendly and knowledgeable, too.
They were very pleasant and friendly and informative about the hold experience
Entire staff was professional and informative. Highly recommend!
Primero para arreglar el aire acondicionado era el compresor, $608.00 luego era el condensador $719.00 estuve yendo 45 minutos 8 días a la semana y hubieron veces q ni tocaban mi carro y esperaba 6 y 7 horas diarias y nada hoy me dicen q es otra cosa perooo ellos son mecánicos, está mal adivinar y una pagando están supuestos a arreglarlo y si no saben qué hacen ahí, al final estoy igual como llegué, sin aire acondicionado pero pagué para q lo arreglaran es un fastidio y lamentable q esto esté pasando
I was very satisfied over all in how they welcomed me as I walked in and they did tell me every step of what they were doing and I didn’t wait long either. So this was better and faster then Mr. tires
very professional, and clean
I really needed brakes and an oil change and it was 4th of july weekend when every other place turned me down midas not only looked at my car they did all the work that needed to be done fast and efficiently and kept me updated every step of the way yes I will go back to them and I highly recommend them to any one who needs work done
They were very friendly and helpful.
The hospitality, kindness, prices, and the help that was given to make the best choices
Been at this Midas for years. The service was under warranty, so it was free. I trust the staff.
Norm and John were very friendly and professional. Clearly explained issues I was not aware of and the costs to repair. They still had it done same day and my car handles so much better than before.
I will not be back. Paid $400 for an oil change and new alternator belt. The new alternator belt snapped while driving on highway 4 days later .
Completely satisfied with the service experience and came to Midas after a couple poor experiences with the local Dodge/Jeep/Ram dealer Lucas Dodge. A conventional oil change with tire rotation was nearly 50% of the cost at Lucas Dodge and when I called to make an appointment, Midas got me in the same day, as opposed to Dodge who generally takes a week to get schedule and I have to leave the truck. Also, as a Technical Support Manager for Cummins, I liked the fact, that Midas uses Valvoline Oil, which every Cummins Engine comes with from the factory. Use of quality products in servicing my vehicle is important to me as a technician.All in all, Midas is convenient, easy to get an appointment, the staff are pleasant and professional, facility was clean and great service at a great price. I can assure you I'll be bringing my wife's Chevy Equinox in for service, as well as my Ram 1500 and would certainly recommend to others.
They were very professional and very courteous.
My appointment time was not met snd I waited nearly an hour and a half for an oil change
John, the manager was straight forward with his explanation of the problem I was having with my lift gate door. He determined that not only the actuator solenoid was defective, there was much corrosion in the wiring harness, water somehow leaked into the door lock assembly and someone had previously glued together the switch and broke the wire harness. John was trying to avoid replacing the entire rear lift gate which would have set me back over $3000. He and his technician replaced the wiring harness, motor and solenoid, switch and siliconed the inside where he could see light from the outside piercing through. This was the cause of the water covering the connectors, corroding them to be in-operatable. After all was reassembled, the lift gate was back in operation and saved me much money. Thank you John and team !
I had recently come in to have an exhaust put on. The first visit ended poorly. They called me back and I was able to come in and have the problem solved for no extra cost. Very professional/competent staff.
I needed a new exhaust system. They made an appointment for me the next day and had it installed by the end of the day
There’s was an awesome mechanic named rich I believe was his name as well as the mechanic who physically worked on my car and the general manager all 3 of those gentleman whom I encountered were amazing the general manager was friendly honest and upfront the mechanics were knowledgeable and answered my questions! And Richard was friendly and when my car was in the way of the bag he needed he kindly approached and asked if he could move the vehicle so not to bother me during checkout! I was pleased with my experience!
We were told by a local Honda dealership that we needed a major alignment on all 4 wheels. Norm not only told us that wasn't true, he showed us why and showed us what other parts we needed to get my son to the west coast for college. Being a military family, money is tight sometimes and he helped navigate us in the right direction. I was so satisfied and he saved us so much money I bought a full set of tires for his trip. Norm has made a lifelong customer and I will refer every person I can. Thanks Norm!!
Norm and the entire team are always super friendly and super helpful. They do everything they can to make sure we're happy and satisfied.
Great service. Great price. ASE trained technicians
"Whether I just need an oil change or a major repair, Managers Brian and Norm ALWAYS get me back on th road as soon as possible with as little money out of pocket as possible. Thanks, guys! "
I have been to Midas in the past for other services but, did not consider going there for tire service. I contacted a buddy asking about tire service and his recommendation was Midas. I thought, "why not?" I am happy that I went.
Very helpful and knowledgeable and very nice service was impeccable! Thank you!
the issue i brought the car in for was serviced promptly, when the rep told me my car was finished he said it could also use a filter change, so i said ok, because i only expected it to take a few more minutes, but i had told him when i arrived that i was in somewhat of a hurry. After more than a half hour i went to check on my car because i needed to leave, and saw it in the garage not being worked on, so I asked about it and was told the filter was not in stock but they were waiting for it to be delivered, i told them if it wasnt already in stock there i couldnt wait, they apologized and got my car ready and accepted payment for the completed work. if a part is not in stock the customer should be told and allowed to decide if they want to wait or not
"The shop was timely and efficient in servicing my vehicle. Unlike other shops, they didn't try to sell services that weren't needed."
Great service and welcoming staff. Manager is treating customer very good. He stuck because of my car on Christmas Eve. But didn?t frustrated because of the work.
"Do not go here as they will rip you off. Took my vehicle in using their coupon for an oil change and tire rotation. And asked them to do an alignment. They called and told me I need a new ball joint on the front right, which I just had replaced 1 1/2 years"
"I an shocked when i read the reviews for this location, First almost everyone gave them five stars, That to me seems like made up reviews, This is why. I picked and ordered tires online. The man whom i spoke to was very helpful and set me up for an appoint"
"Fast, efficient and professional service. I recommend this Midas."
They forgot to do an oil change on my car.They also forgot to take my cat on a test drive and change my front brakes.. I won?t be back here
I will definitely be coming back here. They all were very knowledgeable about everything. They explained everything in very in depth on what was going on with my Malibu.I will not go anywhere else going forward.
"I got everything done here, my oil change, my brakes and change my tires. This is very friendly help you right way and make sure you have a appointment with them? Also they do accept walks in "
Norm was very helpful in getting my jeep together and running right
"Hi,I had a great experience at Midas yesterday , needed brake line repair stat ! We all have options to wait around or drop off. I chose to hang out. I learned a lot about this particular staff and how their professionalism , customer relation , and multi "
Liked the way customers being taken care. It was my first time visiting this place. Sure I will be recommending to others ????
I came in at my appointment time and waited one hour before my car was seen. A tech came out for my OK to change the air filter. This took another 60 minutes. ( possibly longer) The part place had car trouble and it took way longer than they expected. I w
"Midas Lumberton, NJ completed the work on my car in a timely manner. Did not over charge. They show Yu the work they've worked on. Good customer service. Mech named Will knows his job. Cust rep John is squared away."
"I had an emergency and needed a tire replaced. I called and they said come right over, they looked at my car and replaced the tire right away. They did their best to help work within my budget and were very understanding. Thank you so much! I?ll definitely"
I brought my truck in after making a call to the store manager sal marotte. Explained I need the exhaust system repaired I purchased the pipes and had what I needed . Sal installed and added 12 inch pipe fabricated to complete the repair. He said sure brin
"Over the years, I have taken my cars to all of the auto shops on route 38 in the Lumberton area. None have come close to Midas!As a single woman, this is the only place I have ever felt like they do not take advantage of my ingornace in regard to cars. The"
"Competitive pricing, clean shop, informative staff!! I will be back!"
"I really shopped around for cost after visiting Lexus for a 30,000 mile checkup. They quoted me approximately 650.00 for a cabin filter change, wiper replacement, tire rotation and oil change. (Plus all the usual checks, fluids etc.I priced out several pla"
"I took my car in for maintenance work. Upon calling to see if it would be ready that day, they proceeded to tell me that they had to take my car to another shop because the guy didn't have the tool he needed but was too big to bring. I understood that but "
I was so scared going in to Midas today. But they was friendly and help me out a lot. I had my son with me and they even changed their tv program for him. I had my muffler and exhaust replaced. They did a great job I am pleased. Thanks to Mike Donnelly and
"My experience was very pleasant and satisfying, those I came in contact with treated me as a friend instead of a customer in spite of using the mister. Their parking lot was clean, the displays of tires in front of the Bay Area was stacked neatly, to me it"
Did a good job. Appointment was quick and easy
"I needed a tire mounted. I bought the tire elsewhere and called to ask how long to get a tire mounted. The man who answered the phone, Ken, assured me it would be 20 minutes. So my wife and I took our tire and headed over. Ken greeted us when we walked i"
Didn't know how to align vehicle or how to use alignment machine. Took too long.
They sucked! Truck is worse then it ever was and I?m never going back. The manager said he was mad and didn?t want to do an alignment On my car. Had to argue with him to get it done the right way. Still isn?t right with the parts they put in my car. 600
Had my stearing gear box changed out. Got the truck back and drove it straight home. Felt fine. Still a bit loose but expected on a 88 Ford F-150 due to the stearing shaft. Went to take it for a ride and the truck?s stearing began to squeal. Went directly
"Came in for brakes, not being the brightest car-wise, but weary of being ?ripped off.? They testdrove the vehicle and were honest with which brakes needed replacedment and how my front brakes were great! "
Fast service fair pricing
"My car was towed here 3 times after they tried to fix it and rigged up a solution after they broke a bracket on the engine block when changing the alternator. Now, they are giving me a difficult time getting the money back I paid them and another auto rep"
Happy with the price I paid for fixing my car and that I was able to use their online coupon to get additional savings.
I went in for an alternator bc my car stalled. They called me and said it was ready for pickup and running great. I got there and out stalled and they asked to keep it another day. I will not go back here for any work ever again. Oil changes is about the b
I love the guys at the Midas in lumberton nj they are amazing friendly and very helpful
I had my car towed by them to fix my alternator. They said it was ready for pickup and running great. I got there my car stalled 2x and they didn't know why. They never even tested it first before calling me.
Provided clear explanation of work to be performed. The tech did his own check to make sure car ran better. Very pleased with service. Will continue to use this shop.
Chris runs a great shop running this Midas location!
FIRST OFF I AM NOT A FRIEND OR FAMILY TO ANYONE AT MIDAS OR AFFILIATED WITH MIDASI have previously allowed 3-4 other well established shops work on my 99 Explorer & 97 F-150 over the last 8 years. They have been well maintained but constantly needed to be
They fixed what was broke and didn't replace 2 catalytic converters that were still good.
Very friendly service team. Exactly what I needed from a company.
I called over the phone prior to coming in to the Lumberton Midas and for one the man whom I spoke to was very unprofessional and had no clue how to answer any of the question I was asking as if he had never even worked on a single automobile a day in his
This is in regards to my last review..I forgot to mention that I also heard this putz of a manager screaming about the reviews and how he wants the team to write good reviews on behalf of all the ****** ones you guys get but never post so I wonder when tha
"Okay so as bad as this review will be you?ll probably wonder why I gave this shop 2 stars, so let me clarify that now instead of giving y?all 1 star I figured I?d give some gratitude towards the actual mechanics in that place because I never have a problem"
"From what I can tell, the technicians performed the requested service. The person that waited on me was friendly and explained the services completed. Thank you!"
"I need it two new tires and i call and the gentelman Cody help me with what i need it, they have perfect service and the mechanic were excellent. I will recomend them 100% is a brand new place clean and very honest and very good prices. I'm a new happy cos"
"Believe me! If I could give this place no stars I would. It seems like every time I come to this shop the manager is always running his mouth to the mechanics in a disrespectful manner about work that he obviously doesn?t have a helping hand in, they shoul"
I went into the Lumberton Nj Midas today for a routine oil change and immediately noticed that they had a backup bc there was only ONE employee working on cars and while this was already irritating I also noticed that this young man had absolutely NO HELP
Went for oil change and tire rotation. Brought car out said it was finished but looked tires were not rotated. I mark tires for this reason. How many others does this happen. Don't think I will be back!!
"2 thumbs up, very satisfied with the service. I will return with my other vehicles for service too. "
The guys were extremely thorough and did a great job! Keep up the good work.
"Overall, Cody and the mechanic were a pleasure to deal with, both went above and beyond to get my jeep running smoothly and repaired it exceptionally. I am extremely confident in Cody's expertise and the mechanics talent. Thank you for making my nightma"
Received excellent service during my first visit at Midas. Very friendly! Will definitely be returning!
"Cody and the crew were very accommodating and fantastic! They were able to quickly plug & patch my flat tire on a rainy Monday morning so I could get to work. Thank you, again, guys! I'll definitely be bringing my truck back for further service."
