Mark is awesome, great service. Will return again.
Associate was friendly and accommodated a last minute oil change with ease.
I know that my VW needed work, but the manager, Mark went over the necessities that needed to be addressed immediately, and we were able to Postpone others until my next visit. Very Good Business Practice.
It was an excellent service provided by Mark from the start to the end of the service
Ease of scheduling good price friendly greeting
All went well. Went out of their way to assist.
Very professional knowledgeable thorough friendly. Great service
I dropped my car off at 9:15 and it was ready in an hour. The service was excellent and the staff was very friendly.
Don’t manually fold customers power mirrors and if you fold them do it before you hit them pulling in.
Service excellent as anticipated. Tech discovered another issue and explained issue in detail.
The waiting area has been downgraded since my last visit, and I had to wait a while for a tech to "come back from the store" before work on my car was started.
Excuse me, I was very Satisfied
I had asked for all the fluids to be checked , I knew the coolant had to be top off so I don't know if they check them all wasn't told but they did let me know that the wipers were striking told them not to change them
First of all, I waited two hours for an oil change they did not have the correct oil filter. They called the police did not bring the right one granted, the receptionist or the girl did go get it, but I waited two hours. During that time three people called complaining about lights on and issues they were having with their car. The next day after the oil change and tire rotation, my tires were all messed up and my check engine lights on. I go back Ken I guess he’s a manager or whatever talk to me like I was garbage disrespectful telling me it’s not their fault it’s a recommendation on my car. I called the dealership and he tells me exactly what Ken was going to tell me and he did my husband called corporate. We were waiting for a phone call never received. I’m taking my car to the dealer I have to pay $200 for the diagnostic and to get it fixed and I am submitting it to corporate and the Rockaway location. I already have a lawyer because I have a lawyer but I will be making sure they pay for it, and I blasted them all through the neighborhood .
Ease of scheduling. Fixed problem while I waited. Friendly
Fast and car is good to go
Friendly staff, good price, eager to be of service
Ken was completely open and forthright with information and helpful with any of my questions from the very start. I believe he went above and beyond his duties to make sure I was happy.
The Rockaway staff is friendly, knowledgeable and professional.
Samantha was very detailed explaining the situation about the car b4 replacing the parts and repairing.
I had an electrical problem; the battery and alternator needed replacement. A transmission leak was also found. These were repaired in a reasonable amount of time, though I did have to wait for parts.
Although my car needed exhaust pipes from the engine all the way back, there were no aftermarket parts available and My Midas had to order it through the dealer, which was on backorder 2 to 3 weeks, Manager Brian let me know they were in and I could come in next day at noon, he and coworker Eric immediately set to work removing old and installing new dual exhaust system, while I went across street to grab lunch, while I recognize the price was high, I already know it would have been much more if I had the work done by the dealer. In all Brian and Eric and Samantha (lady at the desk) were all very friendly and professional, that said, I will definitely be returning for my cars maintenance and service needs.My car is about 20years old but in great shape, and with your help I want to keep her that way, Thanks Again to Brian, Eric, and Samantha, in Rockaway NJ Midas, making your company look Awesome! Thanks Again.
When I arrived they brought my car for a test drive after I explained what my needs were. Upon return they did a thorough inspection of the entire vehicle. Explained and showed me the issues and explained all the pricing details. The work I agreed upon was done accurately and in a timely manner. I was assisted by Mona securing the financing I needed.
Miranda was very friendly and knowledgeable about the questions I asked about my car. The mechanic showed me what needed to be replaced and explained why. Great service!
From making the appointment to leaving everything went so smoothly. Miranda is so nice and helpful. Everyone was great…I wish I had the names of the mechanics bc they were great too. Explained everything to me. I will definitely be back.
the associate at the desk was very informative. Let me know every step of the process to replace my breaks. Told me of a discount for the service! Great!
Easy, good price and perfect service. My car is great conditions now I will bring the car here for the next service.
Miranda was thorough and friendly. The $20 off oil coupon was well received
Miranda the store manager was very professional and listened carefully to my needs
Service was explained to me which I could understand
It was a great experience
The receptionist / mechanics, were extremely friendly and explained what needed to be done very clearly and efficient on servicing my vehicle.
I did not think an oil change/inspection would take over an hour. But they did take me without an appointment which was very nice of them.
Midas would not resurface the rotors on my brakes. The rotors were fine; Midas just doesn't resurface rotors, so the price quoted included $360 for replacement rotors that I didn't need. That is unacceptable.
Great service, friendly workers
Always n excellent service
Manager Miranda is a wonderful person who can handle anything with intelligence and kindness. She does everything she can for everyone who walks through the door. Her team is fast, efficient and knowledgeable. They got me back on the road in time and I am eternally grateful
Miranda, the manager, was very helpful when I needed two new tires for my car. She called another store for the tires since she didn't have any at their location and everything was done very quickly, all things considered.
I was on time for my appointment but had to wait for my car to go in. Then the service took a little longer than expected.
Miranda the manger was very helpful and so were those working on my car.
Convenient location, friendliness. good price, dependability, quick work, etc.
Overall very good Samantha was explaining in details and thorough.
I brought my older car in for an exhaust leak issue and i thought for sure that i was going to need an entire new exhaust. The technician was able to determine that the catalytic converter flange bolts were loose from an earlier repair, "probably by me", and he tightened them up and i was good to go. while i was there i had some regular maintenance done and i got my daughters car back the same day! Fast friendly service and i appreciated the fact that i was not sold an exhaust system that i didn't need. Honest quality work is hard to find and the team at Midas certainly deserves high marks in that regard.
Friendly, competent and efficient at a fair price
Completed task in a timely fashion
Pedro was so helpful and kept me informed. He is a great asset to the company!
Everything was really good, a little bit of waiting, because there was a miss understanding about the time of my appointment otherwise everything was excellent.
The people at the Rockaway location are the best! I walked in on a Saturday morning without an appointment but the were still able to diagnose the problem, get the parts and basically do a custom fitting and install job on the resonator pipe and put 4 new tires on my car in 3 hours! I was blown away! They're now my go-to place for car maintenance.
Staff was super friendly and even took the time to drive me to my job while my car was being serviced
Put the honest person in charge. The person working at that place was cheat. He did that before with me and stupid me again went to him
I think that it just cost too much.
I feel more comfortable going to the dealership because they have all the parts on premises
Quick and reasonable. The next oil-change mileage on sticker was off though (added 1,000 miles instead of 5,000)
Pedro was incredibly accommodating on short short notice on Sat afternoon for an oil change/filter change. I will be going back going forward. Not only did I feel comfortable with the service but also the communication
very easy process and clear communication of pricing
Midas had all of the parts to repair my vehicle, the man at the counter was courteous, friendly, and helpful.
Just the pricing of the service is a bit excessive considering what was done. The service rep I spoke to was friendly, and even offered some of the pizza they had for lunch. But the service could have been less than $200 in my opinion.
Pedro was excellent to work with and had my best interest in mind.
Pedro was fantastic. Not only did he save me $1,200 ($2,000 quote vs. $3,200) compared to what the dealership mechanic wanted to charge me, he over delivered by including replacing the back brake pads and rotors on my vehicle (for the same price). I couldn't believe the value. Also, his shop guy picked me up in the vehicle at our home (about 2 miles away) and shuttled me back to the shop so I didn't have to arrange for someone to take me. A real class act and concierge to the letter. Thanks MIDAS!
I got a synthetic oil change like i got for the last year and my oil filter was not changed only oil drained and filled again
Courteous, knowledgeable manager, easy transactions, and prompt service.
Travis was awesome in accommodating me with the questions I had, the service I wanted and the process to accomplish it all.
Travis was extremely helpful and friendly he made my experience even greater. The establishment was well kept and easy to get to. Very happy with my service.
Toilet wasn't flushing well room was dirty floor was disgusting.over 2 hours to get oil changed. Had to wait in a yucky room assistant manager was very nice .
they need to commit to a date and time of service completed, AND SOMEONE should check the car before return to the clients, in the last month I expend $3200 +$1500 + people that I sent expended a lot of money as well, not recommending to anyone.They talked me into open a Midas credit card and the charge on the card was duplicated, still dealing with nonsense to get it corrected, ,very disappointed.I am going there from the past 3-4 years.
I came in for an oil change with a coupon from the web, 24.99. When checking in my car I hand over the coupon and the cashier tells me it's 39.99. When I question it I'm told I need an additive because of the mileage on my car and the oil filter was not included in the price of the oil change. Additional fees should be understood before the vehicle is brought in the coupon should list anything that would not be considered part of the service
I was quoted $3000 work on my car which is just worth $7000 now. I went to my dealer and he did none of those are immediate concern . Saved me a ton to not trust Midas , not likely to com back . You guys really lack transparency
The workers took care of any issue easily.
Samantha and Travis were very professional and kind..Very thorough!
Travis assisted me during my visit. He was able to make a quick assessment of my vehicle, provide and estimate and get the part needed for repair quickly. I was super stressed when I arrived and he put me at ease.
Samantha was great, professional, helpful
Made appointment based on feedback from dealership on recommended services. Once mechanic checked the vehicle it was determined those services were NOT needed saving me money. I tremendously appreciate the honesty and integrity of the staff at MIDAS
The manager was knowledgeable and friendly
Did not honor midas coupon , switched to higher cost service ,then did not complete.
Very knowledgeable about European cars and the price was good as well
Samantha at the front desk in Rockaway NJ is very good with customer service plus.She is very good.
ALL DETAILS WERE EXPLAINED...DIDN'T HAVE TO WAIT LONG FOR THE OIL CHANGE
Mechanic was taken his time talking and walking around a lot. Front desk talking to much to each other with people where waiting.
Everything worked out great
New management, And the service is way better than before.
Great Customer Service with Andrew
I did not have an appointment, but they were kind enough to take care of my car right away. Friendly, efficient, thorough staff!
This is the third and final time I’m ever going to this midas, I still have all my receipts of my oil changes and it went up way to much for no reason, you can’t tell someone the price before they go in and then slap on and extra $70 to the price when there car is all ready in the bay and lifted.
Satisfied with all aspects of my car repairA job well done
Ever since this location went under new management it’s been awesome! They communicate what may be wrong with a car and they’re honest about whether you need the service now or if it can wait. I’ll continue coming here for anything not covered by warranty!
I requested an appointment online, the location was not open and was told that I would receive contact from the store with in 30 min from opening. No one ever reached out to me. I had to call the location later that day for an appointment
The manager name Andrew was very rude! The associate at the desk was nice! She has answer all my questions and very helpful!
My break lights weren’t working and I was in a bit of a panic. The employees were EXTREMELY friendly and helpful. They were able to get my car liked at right there and then. My car was fixed within 15 min. It was such a wonderful experience. I would go back in a heartbeat and recommend it to my family and friends.
The staff was very friendly and took the time to explain what they wete going to do to my car. No pressure sales
Special thanks to Andrew Salmond, manager of this Midas. Andrew is friendly, knowledgeable and confidence-inspiring.My wife's car had a cooling system problem while I was out of town due to a family emergency and this Midas fixed the car and we are quite please with the results.
Great customer service and very satisfied with the work done
My appointment was at 8am, and they knew I would be waiting. I was checked in exactly on time by Andrew, but I soon learned that there were no techs available to do the work. That was concerning to me... how long was I going to have to wait for them? And why did they schedule the appt. at that early hour if the techs were not also available at that time? Andrew apologized, but it was clear that he was expecting only one tech that day, and that person was "stuck in traffic" -- this was probably around 8:30. He also made another call to try to find another tech. Eventually one man showed up and my vehicle was taken into the bay. About 45 minutes later I was checked out and on my way home. My total time spent waiting for a routine oil change was about 2 3/4 hours. Andrew was apologetic throughout, but I couldn't help wondering why an 8am appt. was set up if they were having difficulty actually getting techs to work at that early hour.
I have a wonderful experience from beginning to end. Samantha is outstanding, always smiling and ready to answer any question you may have. The mechanics did the repair in a timely manner. My car is running in perfect condition. Thank you very much
Samantha was very pleasant on the phone when I scheduled my appointment. Andrew was very good and made sure everything went smoothly.Thank you for your service. Another satisfied customer.
Everyone was very friendly. I went to Midas-Rockaway for a break job. I left my car at Midas and they took me home and picked me up when the car was ready. They inspected my car and told me what maintenance I would need soon and other repairs that could wait until later. I know that an honest repair shop is kind of an oxymoron but this shop was awesome. They earned my business for all my car repairs.
Coupon stated “free” oil change, but more realistically was $30 off. No prices online, I was unable to determine that prior to check-in.
Staff was excellent. Friendly, helpful, went above and beyond to help me.
"Coming into a new shop with a new / used car you only hope you are taken care of honestly and the work is done safely ! Well it was, had to slam on brakes and survived . Dwight the mechanic is A*** The manager is making sure all things run fluid and smooth"
Just wanted to state that the manager should be replaced. The sign say under new management. So I thought I would give this place a chance. The waiting room is filthy. The short guy behind the counter who says is the manager was rude. Without getting int
The fellas at this Midas are the most professional and competent group of mechanics I have ever encountered. The job was done quicker and for less money than I expected.
Cannot believe they only put oil in my car and didn?t swap the filter. Just something I check when I want to find a new place to do business. Charged me 65.00 for an oil change and put the same filter back on my car. How do I know ? I marked the filter an
On Monday feb the 21st The store manager advised me on breaks for my car while the techs were performing an oil change and rotation. I told him I would consider it but not today. When he walked into the shop I heard him tell the mechanic that I was a stupi
Personal advisement don?t bring your car hereThe manager is a extremely rude. He yelled at me telling me to get the **** out of his shop after I asked if I could apply a coupon to my oil change.
"I been a midas customer for a while they had a new ""owner"" the prices are more and the 2 employees very nasty guys horrible customer service...I will never go back there"
Went to our local MIDAS to finish an exhaust replacement that became more and more difficult as the parts came off. We had already purchased all the parts but ultimately needed some welding work to complete. The manager and assistant manager were professio
"Have brought my last three cars here and they are always honest, efficient and friendly.Highly recommend!????????????????????"
I came in for an oil change and tire rotation. Everything was going good. They took my car in promptly and it appeared to go OK. I then noticed they did not rotate my tires. They put the car back up and started to do the work. When I went to the parking lo
Super friendly customer service! Big guy wants to save you money and use their coupons, no batting away. And The Boys were fast and efficient. No complaints
Excellent and friendly service.
Excellent. These guys do a great job!
Great service on short notice.
Stopped in for a normal oil change. I was told I had an oil leak near the timing belt and should go to Mazda where it was covered under warranty. Thankfully they caught it and recommended I go to Mazda instead of charging me to fix it. Thankfully they c
Courteous, quick and prompt service
"Arrived at 8 and asked me to come back because they were to busy. Come back at 2 and says sorry we are closed. Store closes at 3?? It?s a 20 minute fix at best. Like I said, guess you made too much money today, smh. "
I expected these services to take all day, and it did - but they did finish in one day.
Made an appointment and was in and out in 1/2 hour.
As always the management at Midas in Rockaway have been professional and accommodating. I'm happy with the work done on my Jeep and will continue to use Midas in Rockaway for all my needs. Thank you
Midas truly ROCKS!!!!The staff WAS so great and helpful with my situation. The best work ever in very short time. I highly recommend this place to everyone they are very honest and true gentleman. GREAT JOB !!!THANK YOU MIDAS!!! I WILL BE BACK AGAIN AND AG
"Excellent, Nick and Billy were very helpful and professional. I am taking all 3 cars for service soon. I am getting new brakes, on my Buick, snow tires replaced on my Jetta VW 2019 and my oil changed on my other Jetta VW 2019. "
Quick turnaround, good prices, friendly and professional employees
Nicely supprised by this Midas place, great customer service the mechanic came out to let me know how things look. Priced very fair.
The guy that did the front brakes was very nice and so was the front desk person. The next morning the brakes were screeching and making a loud dragging sound it was really frightning. When I spoke to the mechanic that did the work he tried to help me pr
The mechanic let some black marks scuffs when inside door when applying sticker for future service and this is probably easily cleaned off Otherwise very pleased with the service and staff
I called Nick the owner and made an appointment. The mechanic changed my oil checked the all of my safety concerns and reported them to me. They were quick and the shop was clean.Great job.Thank you very muchBlair B.
"Normally a great location, I have had many wonderful experiences. Including all new tires for both vehicles. This last visit I don?t know what happened, but we got our oil changed, they didn?t seem to do the normal full checkup and then the check engine li"
Nice repair and good service too
Done on time with suggested repairs/ maintenance
Service was outstanding. Young lady at desk wasVery nice and helpful. Young man who serviced myCar was outstanding. Hub cap had fallen off andHe replaced it for me. I always come to thatLocation
"Took in my F150 for full syn oil change and tire rotation with a coupon that was sent to me by Midas, was told by owner or operator that the coupon was invalid for trucks that I would have to pay full amount. Why do you have coupons if the company won't ho"
Had a custom adjustment to my exhaust system, the tech was very good and kept me informed as he progressed to my final approval.
"I brought my Toyota in Jan 2019. Air conditioning was shot and had difficulty with getting it repaired and the price was getting way over my head. After all said , I was driving without heat in the Wintertime. Some told me I needed a new system. Nick, at M"
Everything went well couldn't ask for any better
Great costumer service and convenient prices.
As usual I was greeted by a friendly counter person (this time it happened to be the owner) I had a 1:00 appointment which I had to wait due to a vehicle before me needing more work than anticipated Which could happen in any business. I was constantly kept
They do a great job, very nice and trustworthy service
The work was well done and quick service!
I brought my 09 Pilot to Midas to diagnose and troubleshoot a noise I've been living with for the last few months. Honda had diagnosed the noise as a power steering pump and said I could hold off if I wanted as the worst thing that could happen is I lose
The front desk person was helpful. Explained what had to be done etc. Didn't try to sell me on anything I didnt need. Done pretty quickly too.
They gave me a review on everything wrong with my car AND did an oil change in a timely manner for a cheap price- will be coming back!
They provided me with synthetic oil at an unbeatable price. They also informed of upcoming maintenance I needed to perform on my car and of future issues that might come up. Great staff and very kind
"Needed a break job done right away and they got me in immediately and they were the nicest people. We discussed any other recommendations for the service, did not push for us to have them done, just made recommendations for possible things to be done in "
EVERYONE WENT OUT OF THEIR WAY TO ASSIST ME. FERNANDO WENT BEYOND THE CALL TO HELP GET MY TRUCK REPAIRED. NICK GOT ME IN QUICKLY TO ASSESS THE PROBLEM. THE MECHANICS FIXED THE PROBLEM IN A VERY TIMELY MANNER & MY TRUCK IS RUNNING GREAT!! :) THANK YOU!! FOR
Basically I was charged a 100 for them to tell me my A.C could not be fixed. Absolutely ridiculous
Excellent service, clean waiting area and friendly staff.
I had my brakes done last year- rotors and pads. A year later the brakes are making the same noise so I figure - no big deal I am covered with a lifetime warranty. Accept that was not the case. I was told the pad failed due to the caliper problem which cau
I had to get my oil changed and was in and out in no time! I would definitely come back!
"Stopped in without an appointment to ask if they could plug a tire, all garage bays were filled with cars, without hesitation they said sure, tire was repaired in 15 mins"
I will NEVER use this Midas Rockaway place again! They lie and cheat. They fake worn tires and costs for items. BEWARE! I don't know if they even DID the work they claim to have done. The guy at the desk is an idiot who can't keep his lies straight.
"I purchased a performance exhaust for my 2016 Dodge Ram and brought it to them to install. I as apprehensive, thinking maybe I should take it to ""a real mechanic"" but I heard good things about Midas so I decided to give them a shot. They did not disappoi"
I wrote you the other day to complain about the service that I received at the Midas that I do business with in Rockaway New Jersey. Yesterday I received a phone call from that place and they could not have been nicer and will gracious and attempting to sa
I have been using Midas for approximately 30 years now and have never had a problem. The Midas that I currently use in Rockaway New Jersey I know recently changed ownership or management. I know the current group is trying hard but I do not think they are
"needed a front pipe on my Rav4, the check engine light, VSC and 4wd lights were on. Midas ordered the pipe and an Ox sensor just incase. They replaced the pipe, reused the old OX sensor and gave me the car back. When I got in the car the three lights we"
As usual they did an excellent job. The only issue I had is they did not inform me that my car need an alignment. They noted it on the paper but they should have told me up front so I wouldn't have taken the car home I would have just had it done immediate
"Went there last time, oil change and tire rotation with coupon, they said my tires didn?t need rotation ( because I had a coupon I guess) so they didn?t do it, then , couple weeks later I noticed an oil leak , I went under the car and saw my oil filter was"
Nice manager. Good staff. Honest was not pushy. Good expierience. Will be back
They did a great job and are always good about checking over everything.
These guys did a great job getting me back on the road.They stayed after hrs. no extra charge and did a great job I highly recommend the crew at the Midas.
I had discovered that I had a headlight out hours before taking a long trip. I hustled down to Midas and they fit me in and installed a new headlight in less than a half hour and I was on my way. They are fair and honest.
Installed part without informing me at a price 3x market rate. Fuel tank, sending unit, fuel pump, and bank 1 cats 1 & 2 were replaced at same time.
Went above and beyond to help me save money. Bank 1 cat 2 price too expensive though.
they are the best in the town ,it took 45 mins to do service
"The guys do very good work, on time, honestly and at a fair price."
Oil change was good, estimate given on fixing the exhaust system was garbage.
These people are liars plain and simple. Overcharged me by about $250 dollars. Will not recommend to anyone.
"These gentlemen are fantastic, real hard working, honest Americans that treat you like family. Suggest and fix what needs to be done to keep your family as safe as if, your family were their own. Fast and friendly and even funny, be real with them and the"
"I have been taking all of my cars to Midas the past few years because of their auto knowledge and friendly customer centered professional service. Today, Ed assisted me. I apriciated the time he spent explaining the services that was performed on my vehicl"
"I have been taking all of my cars to Midas the past few years because of their auto knowledge and friendly customer centered professional service. Today, Ed assisted me. I apriciated the time he spent explaining the services that was performed on my vehicl"
