Not enough staff only one receptionist and one worker. My appointment was at 12 didn't get seen til 1:30. It's not the employees fault its the lack of workers to get the job done in a timely manner. The receptionist was very nice!
Easy to deal with. My truck drives great. Friendly staff. Shop area was clean and organized. Convenient to my work location. I would highly recommend the shop to any and everyone.
Why are there NO posted pricing of services offered?Scheduling was not so easy.Have you seen the parking lot at this location??
Easy check in, quick and thorough service.
Both staff working were very informative and helpful with my situation. I believe his name was Tony, took the time to show me where the damanage was under the car and explained things so I could understand.
The price was good. The service was friendly and they explained everything.
Reserved online with 39.99$ coupon, walked in 15min early and stated ready for appointment. Was given bill of 102$ but refused for coupon conflict. Desk manager said “I only see a 59.99$ coupon” and proceeded to apply manager discount to final bill. Oil service was completed, but unsure of the integrity and honesty going forward.
I like the customer service
I like the price it was cheaper than going to valvoline, and the service writer said they use valvoline so I only use that oil
After having the oil change completed within 12 hours of leaving the shop my oil gauge went to the extreme and peg out on the right side of the meter and then the very next morning when starting the truck there was no reaction at all from the oil gauge so basically since I obtained an oil change from your shop my oil gauge no longer works my engine light is now on and I'm really worried that some damage was done to my truck I have never ever had this type of problem with my Chevy and the only difference between then and now is that I had the Midas oil change and had your people work on my truck
Don't make the customer feel guilty for purchasing a Groupon. Don't make the customer feel guilty that the staff doesn't get paid for Groupons. I walked in to see if I could get an oil change but once I told him I purchased a Groupon his attitude changed. There were literally zero customers in the store at that time, and he told me that I just "walk up in there with a Groupon." I will never return to a Midas ever again because of this employee's lack of customer service.
I trust Midas and am always made to feel welcome.
Good price compared to other places and the staff was very friendly. The employees recommended some places to eat well I waited for my truck.
I was in and out they did an awesome job and explained some things to me
I’ve always had the best Customer Care and won’t get my oil change anywhere else. usually the timeframe is a long wait but I went into the location off of San Mateo and Academy and my weight time was almost nothing and they were a little slow. I’m sure that has a lot to do with it but it was a very very good experience, will start to continue to go to that location.
I love the fast and friendly service from Midas and will definitely keep them in mind for any other services needed in the future.
Be honest. Don't use gimmicks to try to make parts look bad and talk someone into an expensive repair when it's not yet necessary. They used the old "use a large crowbar to force a tiny movement in a ball joint and say it's bad and HAS to be fixed before doing alignment" trick, for $1,103. I've seen it before. Ball joint area was clean and no tear in joint. Moved maybe 1/64" with force of large crowbar: that is not enough movement with that type of force to indicate replacement needed; IS enough to check again in 6 months to a year. I took truck straightaway to another shop mechanic, who put it up, inspected brakes & ball joints, and said rear brakes were about 70% used, front about 30%, and ball joints were fine. Not happy with Midas.
Raymond was an excellent communicator. He explained everything and was very welcoming. The process was efficient and I left wanting to to come back. I have no complaints!
The man at the front desk was very helpful and even took me to the back with my vehicle to show me a broken hose that I didn't know about. He also had solved the problem with the broken hose.
I wasn't completely sure what was wrong with my car and how much it would cost until I received the bill. But otherwise everything was fine.
Great customer service and fast
I was satisfied. Got my two vehicles on right away with no appointments. Staff was extremely knowledgeable and friendly
Great customer service, Ray was extremely helpful.
Staff was very welcoming when I walked in, and helped me find the best value for my services. The wait time was not long as well, but it was pleasant and chairs and waiting room were very comfortable.
Love how easy it is to make an appointment! They're very quick with services and straight forward. There's always a great deal at this location and online!
Experience met expectations and did not exceed them.
Ray has AWESOME customer service. I will return, if needed for repairs on my vehicles.
Very friendly, explained service received, time as promised, AWESOME discount coupon.
The new manager here is amazing! Had some issues with the manager previously! New manager is super friendly and knowledgeable!
Manager Ray was extremely knowledgeable and nice
The associates were very helpful and communicative during my visit. They also gave me a discount coupon to bring the price down! I appreciated the friendliness as well.
Raynard was friendly, explained everything and answered any questions that I had.
They inspected my brakes and my headlights with zero charges.
Customer service was great service was fast accurate and car is running well
Such excellent customer service with Raynard. This will be my place from now on. Couldn’t be happier with the service today! Thank you so much!
I have used you in El Paso TX, I was always satisfied with there service. I keept my car running very well, one of my car's had 480,000 miles befor I traded it in for a Ford Focus. Then I traded that car with 280,000 miles. I now live Albuquerque NM and was so glad I found a Midas. I has very happy with everything
I was highly satisfied with how fast my service was. I scheduled and my car was taken back. I used a groupon that was over 30% off retail. My cars alignment was straight and im very pleased with the results.
I purchased a $40 full synthetic oil change on Groupon. When I presented the voucher I was met with disdain. Employee Raynard Jacobs informed me that in the future just come in and he will give me Groupon price. Says $ goes to corporate and they never see it. Then proceeds to charge me an additional $20 for services I already paid for. The Breaking Bad vibe in that store is STONG!! If Midas is this sketchy, I won’t be back!!
Every thing ran like clockwork. Good pricing and the manager was really friendly.
Hire better leadership with integrity skills. Sales experience is great but if your management can't handle being told no by a customer while still providing the best quality service, you might want to think about how those leaders are affecting business.
They did not put the oil plug in the oil pan correctly and it leaked All over the place and left oil all over the bottom of my brand new truck. To me
scam pricing and rewuire servicing needs. already telling people not to use Midas. you sll sre scamming theives preying on the uninformed. iI hope karma catches up to these people!
I got Groupon the person helping me got upset and when I went from my appointment they deny it I had to go to another oil place
Marcus was very friendly and tried to help me out as much as he could. He gave me great recommendations for tires and the service was quick. Unfortunate that the tire balancing machine went down.
Everything was fully explained and the work performed in a timely manner. Everyone was friendly and professional.
The staff was very friendlyy highly competent and worked well with me
Good customer service. Knowledgeable Automotive technician.
The manager was clear and was very knowledgeable on what needed to be done.
The service provided by Marcus, your team member, including giving me bottled water when I was extremely dehydrated.
Hire Mechanics that know how much oil to use correctly as mine was over filled and hopefully didn't do any damage
I was treated respectfully and each part of my brake service was explained clearly to me.
I RECEIVED WHAT I EXPECTED. I KNEW FROM EXPERIENCE THAT SOMEHOW MIDAS WOULD INCLUDE AN ADD ONFOE EXAMPLE SHOP SUPPLIES WHEN NONE WERE USED
I bring my hybrid Prius here every time. I trust the advice they give and they have a always done a good, clear job, especially letting me know what needs to be done right away and what can wait and why.
I brought my vehicle in for a diagnostic when CheckEngine lights came on. They had the information within a few hours. They provided a detailed analysis and quote for service.
associate very professional, service information clear and friendly. the oil change about 45 minutes , I was relaxed and comfortable. Will visit again the oil change affordable--coupon.
Very happy with service and courtesy of the attendant
I always bring my vehicle to this Midas for repairs. I've learned to trust the people who work here.
Mike was very friendly and accommodating. he had a technician inspect my vehicle very quickly.
Well, you could give a discount if the service takes twice as long as told. My times valuable also. You had a delivery guy quit, not my fault
I am big on customer service. The minute I walked in someone greeted me with a smile. Great first impression. They were fast with my service and explained any additional info that pertained to my vehicle without any pressure to buy anything. Thank you so much for my pleasant visit to my first Midas.
Stop trying to upsell other products, just fix what’s the customer came in for nothing else.
The service was completed quickly and without an appointment
We live in Los Lunas, and had a dead battery. We brought our car in, and even though they looked really busy, they still got us in and out in less than 2 hours!!!
Fix what the mechanic broke ( broke my passenger side window.
Store didn't properly honor my Groupon voucher. Imposed extra charges that were not specified in the Groupon details. They marked the Groupon redeemed before revealing the extra charges or I would have walked out. I felt ripped off.
quick, convenient, friendly, professional, good discount pricing
Mike was informative and helpful
Got us in and out quickly
Mike was awesome at customer service very friendly arrived to the store with zero problems and zero wait time definitely made my day easy being friendly goes along way
The employees were terrific. I used a Groupon and was not expecting to owe any money but a shop fee was collected. The parking lot and landscaping seemed neglected, and the waiting room and rest room seemed run down and Ill maintained.
They always ensure job is completed promptly and correctly.
i was charged 186 dollars for a part that autozone sells for 30.00
They did a good job. My brakes dont squeak anymore and arent so sensitive like they were. The person upfront gave me good advice on what i needed to do.
Fast courteous service. Associate was very professional and polite.
Everyone there were nice and professional. Mike the new manager is great..my car runs way better then it used to and I will be showing up again in the future
Decent waiting room. Good service work. Good value for tire rotation and oil change.
Mike was very helpful/ knowledgeable.
Customer service and service was great! Thank you!
The staff was friendly and professional and explained everything in detail. I was very happy and will return.
Thought service provided was too expensive and took longer than anticipated
"Midas quickly replaced the power steering pump on my 2009 Ford Focus, but two days later, the steering became very stiff. I took it back in, and they finally located a leaking sensor which hides beneath the pump and reservoir. They replaced it, cleaned up,"
Excellent team with fast service and they listened to me
"I have never experienced anything like this ever, first time going to Midas, I did not get the full service that I expected. Midas is not to be trusted ever again!!! I'd rather send family n friends to BRAKE MASTERS FROM NOW ON!!!"
"Your specials are dumb, I will not recommend anyone to any Midas locations!!! You guys cheat, mislead, n don't do the job right!! ????"
Isaac and the boys were great.
100% Attention and 100% Service. This is what you get when you go to the Midas on San Mateo
Did what promised and very professional service. Thank you
This was my first and probably last time at Midas. Chose Midas over one of their competitors because there were offering a Free Tree Rotation for the month. I purchased a Groupon and also had a store coupon with the Free Tire Rotation. The Manager Will sai
"I notice you do not post bad reviews, I guess you do not want the truth out there!!SAD! Midas sucks!!"
"I went into the Midas on San Mateo, and because I had made an appointment there for two vehicles. I tried to explain this to the big-hudge man behind the desk. He was already in a bad mood he would not let me get in three words. He said, "" hold on boy I do"
The shop tried to get me to change shocks a seal in my rear end and all 4 brakes. I?m from salt lake and by the time I got home my front brakes were grinding again. Took it it a honest shop and found the bolts for the brake caliber were loose the shocks w
No one plays were wearing mask. I?ve seat in the lobby watching the mechanics vehicle in and out are not being sanitized. Manager not wearing face cover or enforcing guidelines with employees.
I did my last oil change here and my oil plug is totally screwed! Will never return or recommend to anyone.
I?ve taken my vehicles to this shop for multiple years and will continue to do so. I appreciate the service.
Well today i went to geta oil change at midas which i have the past two times..well i drop it off and wait for it ...i would say 30min goes by and then the ....get this the General manager call my name and say well your filter needs to be replaced ....you
Review is for the Midas at 1129 Juan Tabo NE Albuquerque NM. In short AWESOME. Manager is extremely knowledgeable and courteous. His staff did a great job on my exhaust system and tranny problem. Accepted my military discount. Many thanks guys!
I am happy with job and have recommended in the past.
Will is always very professional and gets the job done to my satisfaction. His workers are very good too. They don?t pressure me to buy anything...they understand what is needed to be done.
"Did the online appointment request. Thing said I?d be contacted within 30 minutes of opening time today. Well, it?s now 8:30 at night and I still have had no contact. Sorry it was too much for you to follow through. Don?t worry, treat enough customers as t"
"I had a 7:30am oil change appointment, Michael showed up at 7:29am. I walked in explained I had an appointment, I am the only customer here and he tells me its gonna take an hour and fifteen minutes. That's how long it would have taken the previous day w"
Came in to shop the team was able to start on my Jeep right away. :). The rep explained the process to me on what needs to be done. He didn?t try and sell me anything or tell me what I already heard but took me outside to see the issue. We went to several
"I took our vehicle into Midas for a routine oil change and tire rotation, which were performed a little slower than I was expecting. When I paid for the service I asked if the oil change warning light had been reset and was told that it had been. I drove"
"Great customer care, knew exactly what I was talking about. Found a good place for oil change, because dont need any deals or coupons. Thanks midas team for making my day better."
"I spent about 90$ bucks for an oil change, I am going to every place to see how much each costs. Midas is overpriced I could do it myself for 30$ at most or go get it done at firestone for 45$. Don?t go. Rip off, then didn?t even bother doing the free tire"
"Midas has always been my go-to place for auto repair and service. Always friendly folks and very fast service. Where else can you get an oil change, tire rotation and inspection for less than $25?"
It was a great and wonderful experience. Dedicated hardworking and on Point. Enjoying my car.Thank you Midas
It was a great deal through Groupon and my car ran fantastic afterwards. Thanks for the great job and noticing my air filter needed replacement.
"Clerk made rude comments and was bery disrespectful. Seemed he was more concerned with leaving work on time than taking care of customers. He stated ""we need to hurry up so we can get out of here on time"" when i was trying to show my groupon. Then he didnt"
" Quoted me $1300 for new rotors brake pads and calipers, said that was what I needed. Took it to my mechanic of over 30 yrs and brake pads were fine at 50 and 70%, calipers were fine and rotors were still good with some resurfacing... all for less than $"
Great job and special thanks to service manager Will.
Because of your crappy alignments done there I had to buy 2 new front tires and another alignment.. Between what I paided for the alignments and the tires out 300 dollars.And no my tires weren't old thet were purchased last March. But because your sho
When I left after getting an oil change my car seemed like it was a little bit worse. It was running a little bit rough and making noises that it was not making before
"Great guys! Efficient, respectful and quick. Head dude worked with me as I'm a senior on a fixed income.. See you again!!"
"Took my 2005 Cadillac with only 85,000 miles to Midas for oil change and it was recommended to do a transmission flush by Allen. Which, they did in May of last year . 2 -3 months ago, reverse gear would not work I called Allen, Manager at that time an"
Will @ San Mateo and his crew were awesome great job will definitely be back shout out to Will great job
"You need to bring Allen back to this location, he brought in a lot of customers and kept them! Allen was a good employee and was good to your customers!"
Allen and his crew are awesome
We have been taking our vehicles to Midas for many years. The store manager at the San Mateo store is super great. He is always so friendly and kind to us. This is something people our age (70's) don't see very often. He is truly an asset to your organ
Beyond happy with the service I receive I got to Midas for all my vehicle needs and it?s quick and affordable
"I was able to get a next day appointment, the staff was very friendly and professional. Another customer walked in to inquire about his vehicle, the staff was extremely helpful with him as well. "
I went to the Midas on San Mateo blvd and i was treated extremely rude. I WILL NOT go back to Midas
"The shop I use to go to, San Mateo and Osuna in Albuquerque, has gone down hill since Feb '18. Most notable are the mechanics. I would not recommend this shop to anybody."
great service quick honest trustworthy. thank you
"This was my first time taking the car to Midas. I usually have someone to help change the oil, breaks, etc., but this time around that person was out on vacation and i thought why not take it here. A brake change and an oil change came to a $700 bill. Most"
Allen and his Team are on top of their game when it comes to maintaining customers vehicles. Keep up the good work!
"Brought the car back home, noticed oil stains the next morning on the driveway. Jacked the car up and saw drips coming out of the drain plug. The bolt wasn?t even tight! Seemed to be only hand tightened. So torqued it down and the drips stopped. Also seeme"
"I originally went in to get a gasket changed in the oil pan, but that did not solve the problem. The guys found there was also a leak in the crankcase. Even though I spent over $500 in repairs, the leak is gone. My truck runs great and I am hoping it wil"
They always give me great service and their staff of very friendly. I refuse to go elsewhere !!
"On the list of inspected items, my wipers were listed as having been inspected when actually the wiper blade on the passenger side was in extremely poor condition during this inspection. On the checklist my wiper blades were listed in good condition. If my"
Midas took exceptional care of me! I went to them for a second opinion on my car since another shop said I need new wheel bearings and Midas took a look and said there was absolutely nothing wrong with my wheel bearings! Thank you for the honesty Midas! Ke
I got a flat tire on my new car and was super distressed about it. I went to Midas at this location and they fixed it really quickly. It had a nail and a chunk of metal in it and I thought I?d have to get a new tire. They fixed it and didn?t charge me! Goi
The staff had me in and out within the hour. They were honest and showed me the dirty air filters and broken hoses. Management made it a pleasant wait. I would definetely recommend Midas to a friend!! Thank you for your amazing service!
Allen was great to work with.
"Thank you for your service on all my veicials Clean and comfortable, friendly staff most of all thank you Allen for your knowledge and experience skills ,and a great staff they do what I believe in !!!TAKE CARE OF THE CUSTOMER AND THEY WILL TAKE CARE OF YO"
"Went in for an oil change. All the bays were full when I arrived, but they were able to get me out of there in a little under an hour."
"Remodel on location is great, very friendly people who did a great job quickly for my Kia!"
They took over three hours to do a job that should take an hour and over charged for it.
You did an excellent job on my brakes. It is soo sad I let it go down to to haveing to replace the rotor.
When I first purchased my SUV I was getting on average 20 miles per gallon. Lately it had started to run rough. My mileage had gone down to an average of 16 miles per gallon. It was time to take action. Back in California I had real good service at the lo
Well not to happy you would think after pay $1800 to fix my brakes I should I have nothing to worry about but not had to go back with my squeaking brakes to come to find out they put the cheapest brake pads and charge me for the expensive one that was not
"Went in for a new catalytic converter and price was way too much. A RIPOFF. Besides that the weld cracked because these jackasses welded it without argon because they were out. Sold truck, it cracked on new owner and he had to have it welded by a decent"
Damaged one of my lug nut's and one told me.
"Years ago my personal mechanic, Coulter Morgan, the owner of New Mexico Car Care had recommended this particular Midas location to me because my work schedule made it difficult for me to drop off my car on weekdays and Coulter was not open on weekends. Si"
"My brakes weren't working so i stopped there they said they flushed and replaced the brake fluid and sanded the pads, but when Toyota actually fixed the problem 4 days later, they reported that it didn't appear that anything had been done at all. When i w"
"I had suggested my RAV4 needed a new cabin air filter, due to musty smell in car. The technician removed the filter, but noted it had exhibited no odors. I avoided a cabin filter replacement that would have not addressed the underlying cause. Thank you"
"Yes, I would recommend Midas on San Mateo. They are very honest people and they work hard. "
"Ad is confusing.... ""Up to $200"", then when viewing ""Details"" it says $50.00 Is that $50.00 EACH, when buying FOUR? or $50.00 TOTAL. makes me suspicious."
Are old service manager at the San Mateo location Mike was very honest and upfront with all services I've been using this location for the past 7 years and planned and never use the service again the new service manager Matthew Lucero was not upfront with
"Only reason I rated a 3 star was because wrong part was brought twice & on 3rd try, 2 parts were brought in hoping one would be correct one. A different customer waiting on his SUV also stated they brought wrong part for him. Manager was apologetic & curti"
The service was fast and efficient and the staff was very friendly.
"Fast, efficient and friendly."
"I had multiple problems with my Jeep that required 2 visits. On the second visit, I got to talk to John, the mechanic. He gave me 2-3 suggestions that I tried at home and solved half my problems. The next time I bring my vehicle in, I'll try to talk to "
" I was blown away at the terrible service from this Midas. I was so glad to have found one by my house, but will now make sure to travel so i can get good service. First of all, i had a 10:00 appt for an oil change, and i didnt get out of there until almo"
"Don't go there. Spent 5 hours to get two cadillidic convertors put on an old truck and their original price was 200 dollars more than competitors. Also had them check why the running lights For the back of the truck were not working, that took an additiona"
"Was a little upset with this store at first, spent a lot of hours and money on stuff that ended up not working. I took it back in and they fixed it with no hassle and were very accommodating. Thanks for not being ******** about it. "
