The employees were extremely thorough and not pushy. They explained the situation and what they thought would help - but not in a pushy way.
The ease of getting in and getting the repair scheduled was very easy for me.I was able to drop off the vehicle before the job was scheduled.
I always bring my car here and I am always treated well. When I was concerned about not having a ride home, it was going to take 2-3 hours to get it done, the manager offered to drive me home and pick me up when completed.I never have an issue with any of the associates at this location.Also it is very clean in the waiting area.
They were upfront was honest friendly show me everything that needs to be done kept me informed every step of the way.
Everything went as scheduled. Staff was friendly and informative.
Prompt scheduling, quick assistance, very friendly staff, very transparent pricing
their team did a great job
I always go to Midas I have for years
Outstanding service. They were very knowledgeable and patient when it came to explaining everything they were doing.
Just do the oil change! I don’t want an inspection so you can sell me other services.I always have to sit there way too long.
Ease of scheduling. We are from out of state and they went out of their way to help correct our problem.
The employees was friendly and nice, quick service
Employees were very helpful and communicated very well the issues with the vehicle.
Staff attentive. Staff knowledgeable. Staff courteous and friendly. I would expect to pay about as much as I payed for this service anywhere else. It really came down to the staff!
A problem was brought to my attention and I know nothing about cars in general. I have only had this one 6 months so I am getting a second opinion just to be on the safe side.
I would recommend better organizing your computer system. When I make an appointment, it seems to create a new client account. When I get to the locations, they basically have reenter or delete the appointment and recreate it under my client account already stored in the system. Feels a bit cluncky and repetative.
The Manger was honest and very polite and plus the macanic was also polite and helpful I am very satisfied from their service they were good people
The manager Alex was extremely kind and helpful.
I took my Subaru to a dealer for an oil change. They detected a problem with both wheel bearings. They gave me an estimate of $1700. Midas took care of the problem and installed brake pads for $1400. I got better service and a much better price at Midas.
This Midas location is always fantastic. They get me in and out quickly, they don't try to upsell a lot of extra stuff, and they are friendly when dealing with me.
They are very friendly and honest. Their communication is great. I have been to this store for the last three years and the service is always great. I wouldn't go anywhere else. I always tell my friends.
I love going to this Midas. The employees are always very friendly. I will return to this location to get all my services done on my car!
Able to get appointment next day, friendly service, explained everything, convenient
It just took longer than I thought, when there is 5 minute and ten minute oil changes on every corner. I HAD A COUPON FOR $20.00 OIL CHANGE FROM EASTSIDE REHAB CENTER WHICH WAS A GREAT BARGAIN MY OTHER CAR COST $57.00 AT THE 5 MINUTE PLACE
Fix the exhaust correctly the first time
In this email my first name is Mia spelled , it’s Annette , thanks
Employees were wonderful .
Alex was friendly and thorough and honest with me.
Good service and friendly
The associates were very prompt and transparent with needs of my vehicle’s break system. Their work was thorough and complete. I appreciated their dedication, even though I showed up without any appointment.
This location checked my tire that was losing air, quickly determined it was a leaking valve stem, and replaced it free of charge. I was there for a very short time.
Spoke with 2 differeent associates. Both were efficient, knowledgeable, recommended battery change as it measured low. Were both courteous, helpful, considerate!
My appointment was supposed to run from 12:30 - 2:30. We dropped off our car at 11:00. I didn't even hear back on the estimate until 2:30 and my car wasn't ready until 6:15. I called around 5:45 because I hadn't heard from them and they said they were just finishing up. Ended up charging me over $1,200 for just the front brake pads, rotors, calipers, and lines. That is an insane amount for just the front.
Went out of their way to replace driversid headlight bulb on VW which isn't that simple. And saved me some money in the process.
Alex and Kyle are the best.
Honestly felt like the price for the new radiator was extremely high. I asked about the price, and was told that’s what our vendors charge. I could have gotten a radiator myself for 80% cheaper than what I paid. Other than that everything else was okay. Me and my wife have spent a tremendous amount of money at this location over the last 4 years, and we’ve had several bad issues. The staff has also been constantly changed , which I believe is because of bad issues. We’ve used this location because it’s convenient, but it’s not worth it anymore
Alex was great to work with. Provided option for my exhaust concerns an honored the discount coupon without hesitation. He also offered transportation if I needed to get a ride.He was well groomed and courteous.
Tire blew and they were able to get me in immediately and replaced the tire within 30-45min.
I will never be a customer there again and will tell everyone I know not to go there
Alex was very detailed and patient in describing the problem and solution to the problem
Alex and his crew are amazing. They did a great job and addressed all my needs!
I got an appointment the same day. Wait time was not too long.
Prompt clear explanations.
Got in the next day. Handled some custom exhaust work quickly with high quality at a great price. Midas exceeded my expectations.
I was immediately greeted and set up my service. He explained the options throughly. Called me when it was done, no problems checking out.
I just dropped in w/o appointment, Alex the service manager explained the written estimate, I agreed to pay what he quoted, it took a little longer to receive one of the exhaust parts, but the exhaust installation was completed on time & everything was great… good job…
Alex was extremely flexible in getting me in at a time that worked with my schedule! He kept me updated on the progress throughout the visit and answered all questions I had! The tech Rob was so kind to look at my headlight and fix it for me, the clip was loose! Rob even took the time to show me how to fix it if it happened again!
I was satisfied with the work done and they were prompt in getting my car completed.
One day service was helpful. Friendly customer service rep
Alex is a great manager and Rob was friendly and efficient with the work performed.
I drove in with a tire loosing air and drove out with it fixed. Had to wait for it but others were ahead of me. Very nice staff and nice waiting area.
Repaired a broken wiper blade that we hardly used but had been on the truck for almost a year.
Everything was smooth and easy. They even helped my wife arrange picking up the car.
due to the managers talking care as needed!
I appreciated that they called me to let me know what they found during my vehicle inspection, and when I questioned specifically how my brakes looked, he went and checked them himself and told me they still looked good and explained that they also offer a more extensive break check if I was interested.
They found a better cheaper way to fix my car.
I came in for a used vehicle inspection and so glad I did! Saved me from buying a Lemon!
My problem was identified and fixed. I had taken t to a dealer who wanted $4000 for a similar product
I was in town visiting. I had a rental car and had a nail in it. I have used Midas before and my family uses this Midas location as well. The guys helped me out in a pinch. First trying to plug the tire but ended up needing to patch it. They got it fixed and quickly. Thanks guys! Great team at this My Carmel location.
All went smoothly and staff was friendly and communicated well.
The management and staff was phenomenal
The service I received was very good and the satisfaction of being able to satisfy my doubts regarding the problem that my vehicle has.
They replaced my work truck brakes at 77K. I complained about the brakes every time I had the truck in, every 5k miles. Cost the business over $600 for new brakes from Milage of 77k to 98k. NOT HAPPY, can not take my work truck there anymore. Owners decision. Rotors were not covered after 10k miles. Not good business practice, especially with my complaints of shuddering every 5k miles! I know this store is under new shop advisor, but this should have been covered.
Everything went smoothly! I was called to discuss the price and services.
The only problem that I had was that they were using a propane Heater to heat the waiting area and the fumes were giving me a headache
Very professional and I was super satisfied with the expiation I was giving about my breaks.
I visited on a Thursday and the techs said there was nothing wrong with my car. I came back a few days later and the tech said I need breaks, rotors, a wheel bearing, shocks and new tires. When we went in the garage to take a look at it, the only things that really needed replaced were the shocks and wheel bearing. He tried to back track on needing the tires replaced.So, instill in your techs to be honest and upfront. I would have been a loyal customer. But now, won't me back.
Nice People Explained Every Think
I took my Dodge Journey in to have a battery I had bought at Walmart installed. Walmart supposedly does free installation, but because my battery is in the fender well, they wouldn’t. When your men went to install it they found out that Walmart sold me the wrong one. They showed us the difference. ( fortunately my friend took a picture of them). Your men had the right battery and so I bought it and they quickly installed it. Always polite and kept me informed. Awesome work!
Great service, helpful associates
Manager wasn't very friendly. Short with answers and very little communication at all.
Got in right away & work done quickly
I asked for a simple task to be completed and the quote included stuff that didnt need replaced
Fully expected a bait and switch with the free tire repair. It didn’t matter because it needed fixing. BUT…it never happened. The associate didn’t push for an unnecessary repair. I will be back. Your oil charge price is in line with others in the area, so you earned my business with this visit.
Tech forgot to reset my tire collaboration so my tire light went on after I left Midas
I had no problem scheduling the oil change and it was promptly completed. I used $20 coupon that was emailed to me which made me a happy customer.
Quick service, got in and out. Was brought out to see what needed repaired and explained the cost options.
The tech that did my oil change seemed very nice, although he dropped an f-bomb while he was explaining the problem he had during the oil change. He said that I was getting a "free engine cleaning" because "he had spilled some oil due to not 'f-ing' tightening a screw a quarter turn more." Again, except for the f-bomb that was unprofessional, he seemed like a nice guy. However, he DID NOT explain the extent to the complete mess he made. The outside of my car, and the windshield were completely wet, and he delivered the car with both windows open. I later realized why. After I drove off, when the engine heated up, the entire car cabin was filled with smoke and a strong chemical smell of engine cleaner and burnt oil. There was smoke also coming out of the hood area as well. I had a commitment that I had to get to in Columbus, and had not counted on dealing with this mess. I had to run the car through a car wash because of the mess on the outside, and when I opened the hood, there were large areas that still had spilled oil, overspray of engine cleaner below my windshield, under the hood, and all over the engine block. It took me an hour, and many paper rags to clean up the mess. MORE
Easy to get in and the service was able to bo completed the same day.
I know there are every thing expensive but this midas shop is way expensive either the guy front desk have no experience or too greedy or he thinks customer are stupid,
This location has attempted to sell products unnecessary on multiple accasion. This is criminal! If they have tried to do it to me then I'm sure they are doing it to others. Corporate should investigate before law enforcement does.
Was given the option to select tires was just informed I needed them I agreed to purchase but wasn’t told what kind they were or what kind I should get
Very disappointed manager was disrespectful
The guys at this shop were both friendly and professional. They got me right in and performed a brake service that was time critical to me. I am very happy with how it all turned out.
Waiting area was nice and the people were friendly.
Follow up with the information when you say that you will.
Easy to schedule. Job started as soon as I got there, with explanation of what was going to be done, as well as expected costs from least to catastrophic. I was also made aware of the time from diagnosis to repair. I was in and out in about an hour and a half. My once hot van was blowing ice cold air. I came for one service and left with that service completed without a bunch of upsale.
I used oil change/tire rotation coupon (49.99 + tax) Oil change did not include labor for installing cabin filter while every other oil change business includes installation labor.Tire rotation did not include balancing cost and coupon didn't state balancing an extra charge and this was not communicated until tires were already rotated leaving me no choice. I would have skipped tire rotation if it was! Also, new cabin filter was not in stock, so it was ordered and took 45 minutes to arrive, adding to the labor time and cost. My 49.99 job ended up $150. VERY disappointed!
Ease of scheduling, check-in, professionalism of the employees, in a nice environment. Will likely return.
I brought my car in just to get tires on at 10 it did not get finished until 4:30. And I was supposed to be at work at 2. It should not take that long to do 4 mount and balance and alignment.
Complete the job I paid for 6 months ago so I'm not back in to midas trying to get it fixed and being treated like a 3rd rate citizen.
I went in and wanted a simple alignment. Half an hour later they called me and said my car needed over $4,000 worth of work. I didn’t ask him to look at anything else. I just wanted the alignment. I took it to another shop. They told me only one of the three suggested repairs was for real. I already knew this because that repair was already scheduled for next week. This is a shady business practice. I’ll never return to another Midas.
I needed brake work done and I was able to get my car in immediately. They inspected the brakes and called me to tell me the status. I authorized the work and it was completed promptly. The price I paid was reasonable and it was a flawless transaction.
When scheduling online, it doesn't link to the local database. They have camcwl the online apt and reenter it in the local system to maintain our vehicle records
Eastgate location is where I went and Ed was very very knowledgeable and thorough. His customer's confidence shines very bright of wanting us to believe he has our best interests in mind not trying to sell something. Again, very much recommend Ed with Midas Eastgate Ohio! Maribeth
The team did a great job and got me back in the road in no to at all. I quality of the work they did was amazing.
"I called and talked to the general manager. I said my breaks squeak, is that something you can fix? He said yes. I rented a car and left mine at midas. They called and said it will be $800 for brakes. I said ok if you promise this will fix the squeak. The"
I took my car to this location due to my sway/stabilizer bar breaking. Then took it back 4 days later to get my power-steering line replaced. I informed them that I began hearing a slight grinding noise when I turned left. I was given an excuse have had
Chris is amazing! He is the reason I come back. The district manager was the one that checked me in and was quite rude about things. I never asked for anything for free and I almost turned around and left but I needed my car repaired. Chris took great care of me and I appreciate him.
Dont rip people off! 150 bucks for 20 minutes of exhaust installation...robbery
Do not lie to the customers
You never charged me and fixed my tire. I am greatly appreciative for you. God bless you in Jesus Christ Holy name🙏🙏🙏 I may not tell everyone I meet but if someone is needing car care I will tell them about you.
I also need you guys to take me off the credit thing also !!!!! Why would a customer keep having to pay for this every month and they didn?t get everything as expected I simply Midas to do right #1 refund all my money back even what I have already paid for
"I got a call from the manager in sharonville bout saying they wanna fix the issue and I called them back and they havnt called me back they have no integrity no character, he didn?t Call me back , keep in mind I went to the Midas in east gate and the one "
"Took my car becouse it was shifting funny , tried say I didn?t have fluid in it , Said I needed this and that , said my axle was popping and everything , and they ****** up my axle , they was like why isn?t it going in? It?s the same size !!! One of the wo"
Great place for an oil change. Very fair pricing. Mechanic was great. Manager was very helpful. Will bring my other car in.
Great place for an oil change. Very fair pricing. Mechanic was great. Manager was very helpful. Will bring my other car in.
Great job and quick service!!
"Manager was super friendly. Got in and out. My truck has a factory rebuilt engine with 40,000 miles on it. Since my oil change at Midas in Mt Carmel. My truck is making a tapping sound in the engineI?m guessing it?s the oil quality or possibly the quantit"
very satisfied with price and service. 1995 ford ranger rides like new with 4 new shocks.
Been here few times. Jim and his team are always nice. Some places don't acknowledge you. Either Jim or one of his team always come and make sure you are waited on in timely fashion.
To me Marc's an excellent mechanic. He's always been very good to me and I have followed him with all my seven cars to the places he goes. I've never had any problem with his work I've never had a return anything for a second time. I like his attitude towa
We've been coming to this Madas in Mt Carm eff l fir 4 years. Never disappointed. Mike is always friendly and helpful.
"Love this location. Getting work done on car, is never a fun situation. But, they at least provide spectacular car as well as customer service."
"no gimics or pushy sales, just honest work at a fair price."
I took my car to the shop on aicholtz rd for a new cat. converter. in the process they ruined two electrical sensors worth over $3000. they refused to own up to their mistake and left me with the bill. I had to put one star on the rating because you can't
"Mike the shop manager was thorough, detailed, friendly and professional. Will return to his shop the next time I need any car work done."
This shop and manager are the best. I feel they are number one honest and two do quality work for a fair price.
Ha 45 reviews on here and they're all four out of five stars or 5 Stars when everybody know these guys are a couple crooked hustlers. Went for an oil change the other day and turned out one wild and expensive roller coaster ride without the proper safety r
"Dropped my car off. They did the agreed upon services. Called me when they were done, which was very quick. Picked my car up in perfect condition and paid the amount expected. Tech was very friendly and efficient. I could not ask for more, everything "
I really appreciated being able to have the service completed when I asked for it. Thank you!
Taylor was able to figure out what was wrong and did a awesome job getting my car repaired. Mike does an awesome job as well!
Even though the guys kept me there are kind of long time they did a pretty good job and he gave me a free oil change for my weight so I think you got a pretty good bunch of guys working there
I have been going to them for awhile now to get my oil changes and have loved them. This last time I got my oil changed they only rotated my two front tires instead of all 4. I also asked them how much they would charge me to put my window back in track an
"Thanks to your service representative ""Taylor"" who was able to repair my exhaust for over $1000 savings from what the dealership quoted. Your shop is able to cut out the bad part of the pipe and repair what is needed instead of replacing the entire system"
"I was in and out in less than an hour. The staff is very friendly and considerate. I?ve used Midas services for years and will continue to do so. Midas vs dealership, I will always choose Midas. They listen to your concerns and don?t treat you like a woma"
Great service. Great product. My man Mike hooked me up. Thanks again Mike.
The manager went above and beyond to take care of my car. He bought me a shake while I waited. He even had a family emergency and waited to leave until my car was done.
Had my wife's car towed in on Sunday. Talk to Mike on Monday he got my car in called me back and explained everything that needed to be done. Car was ready by the time I got off of work. Was very pleased with the service. I would go back
Great!! The workers are always so nice and efficient.
"I had been getting my oil changed at this location since 2016. I met Ed the mechanic today and he was so educational. Plus l was press for time and l needed more work done on my car then usually. Ed did not pressure me, he told me what needed and the impor"
Great service very friendly
NEGATIVE RATING! I had to give 1 star in order to give this review.I took my car to this location to have a catalytic converter replaced. I thought they were capable of working on a 12 year old Lexus. This is what they are supposed to be specialist at. I
"I have been going to this Midas Location for years now, and I am going to keep the Store as my service center for all my cars and trucks as long as I drive. This store has the super best people working there. and they know there stuff. "
The customer service in this location is outstanding and the time it takes to get an oil change is much shorter than anywhere else I've been. I 100% reccomend this location.
My car broke down outta town & had to have it towed but thanks to the Midas guys I'm already back on the road. Couldn't have asked for nicer helpful guys. Big shout out & Thanks to the Manager Kyle Monroe & Tech Taylor!!!! Definitely recommend going here ?
Best Midas shop I have ever used! The manager is courteous and went out of his way On everything he does.if you don?t know where the shop is he will talk you in here on the phone. These guys are some of the best mechanics I?ve seen and used. I have used
I would not go any where else.
Dropped car off in the morning and oil change was finished in a reasonable time along with additional items that needed addressed taken care of.
Ken and the guys were very informative professional
Ken and his staff continue to do an excellent job in keeping the customer happy. I took my jeep in because of low air pressure. Ken replaced the tire with a new one because the object was in the side wall which was unfixable. Keep up the continued customer
they got me in without an appointment and took care of me. Very Pleased! I will be back
"Each & every time I take my car for an oil change or a repair, MIDAS is my choice. Excellent care to my car. Service with a smile & concern for professionalism."
On saturday morning I discovered that the exhaust system on my sons 2002 Mazda had rusted and broke in half. I took it to Midas on rust lane. They provided an estimate quickly and had the new exhaust installed and running and sounding much better. My s
focused on what needed done.. didn't try to sell me on other preventable probs.. have confidence in current manager.
Took my car to midas waited in the waiting room for 25 mins before any ever knew i was there then when i asked to get a oil change they told me they were busy and i couldnt get in without a Schilling frist then i was told i could wait around see if somethi
Ken and his staff did a great job in finding the root cause of my issue on the brakes. They fixed the issue and after changing the oil and tire rotation sent me on my way. Thanks Ken I'll be back.
I've already had to replace all of them after less than a year
"The techs at Mt. Carmel Midas continue to earn my family's business. They are friendly, honest and the prices are fair. They've completed several of our vehicles' services over the last few years, all of them without issue, including the latest brake servi"
"Midas from Rust Lane, 45245 Excellent service, Thanks Kenny for your help."
"A little long wait but, overall wonderful service!"
"The Manager, Ken, and his people went out of his way to help me with a ignition problem I had. They are great."
"Very pleaded with my multiple experiences with the Midas crew. Recently had 2 wheel bearings and power steering pump installed. They were knowledgeable, fast and courteous. I had my vehicle back right away running like new! Would definitely recommend to m"
The easiest most trusted location and knowledgeable & cheap to get the basics done!
They did well. My only gripe would be that it seemed to take longer than it should have. I was there for a little over an hour for an oil change and tire rotation. I feel it should have only taken about 30-45 mins tops. I have had shocks replaced on a my t
Best service ever. The gentlemen were prompt and curteous. They did not try to sell me anything I didn't need. And were very informative of possible future needs and deals.
"GREAT PEOPLE TO SERVICE MY TRUCK .VERY PROFESSIONAL , COURTEOUS AND MADE MY DAY A GREAT ONE !! THEY ALSO SERVICED OUR 2004 GRAND MARQUIS REPLACED DUAL EXHAUST SYSTEM !! PERFECT JOB AND GREAT PRICE. CANNOT SAY ENOUGH GOOD THINGS ABOUT THESE GUYS !! WILL K"
"I had my rear brakes replaced at Norwood Midas on my '99 F-250 Ford 2 weeks before they seized up, smoking, coming up Mt. Carmel hill. Pulled into Rust Ln Midas. I had 2yards of mulch in my truck, so they said they could not raise the truck up. After using"
"2 weeks prior, at the Norwood, Ohio Midas, I had my rear brakes replaced. They dragged, but loosened up after a day. No problems for 2 weeks, until I picked up 2 yards of mulch in my pickup truck. Going up Mt. Carmel hill, they started smoking. Luckily, Mi"
I have visited Midas several times in the past for oil change and have always received quality service and customer service has always been great. However this most recent visit has left me a little confused as to how something like this could happen. I to
Made me feel comfortable without trying to oversell me things that weren't wrong with my car and were even kind enough to pull my car up to the door with the ac running on a hot day knowing that I had my baby daughter with me.
"I made an appointment, but still took an hour and a half to complete an oil change and rotate tires."
called at opening asking for oil change. was notified it would be able to be done that day and finished by 5pm. took my car to lot and was greated with DO YOU EVEN HAVE AN APPOINTMENT!! i responded no but i had just called very rudly told ohhh well we have
"The mechanics were extremely professional. My car was running very rough at 142000 miles. They diagnosed my problem right away. It needs a tune-up, an oil change, air filter replaced, and the fuel system needed a cleaning. They worked dilagently and gave"
There was an issue with the left rear brake line after the wheel cylinder was replaced. Ken took over and resolved the issue. I'm very pleased with both Ken and his staff. I will be going back when service is needed on the car. Thanks again Ken for a job w
Thank you for doing the work in a timely manner and for being so efficant. Great customer service !!!
"No problem with the service, but it is rather annoying that my mileage has been reported incorrectly despite mentioning it several times. The service technician placed the wrong sticker in my vehicle and has reported the wrong mileage on my vehicle's accou"
"I want to thank you Scott from Midas at Rust Lane, Cincinnati, Ohio location.Excellent customer service, problem solver! 5 Stars!"
"My mom has been a loyal Midas customer for years. After 3 visits this past year of issues with her radiator, her car continued to overheat. We brought it to a family friend and proved to be in terrible condition. Midas charged her over $3,000 this past yea"
"I brought my car to this location after poor service offered by another facility. The service manager (Dwayne)and service mechanic (Colin) were great. They understood my concern and willing to help resolve my issue. They diagnosed the issue, promptly calle"
"I received excellent customer service from COLIN , an intelligent service tech. who had knowledge of my vehicle and was very informative. He also took the time to review the work that was done & gave excellent advice. THANK YOU COLIN @ MIDAS AUTO SERVICE"
I brought my car to this location for a routine oil change and vehicle inspection. While my car was receiving service a worker showed me a shard of glass that was in my tire. I was highly upset because my finances would not allow me to get my tire replaced
This is not the first time I had very good and fair service from the Rust ave shop. I had purchased two new tire in mid February. I notice the front left was going down. I took it to the store and the Manager himself look in to it and found a defective val
"Lifetime resident, first time customer of this locally operated shop. Was impressed with the speed, quality of workmanship and affordability of repairs. Will definitely be back and recommend to others !!"
"I took my vehicle to the Midas on Rust Lane several times thinking thing would change,but almost every time I took one of my vehicles there, I had to take it back to have the same problem fixed again. I felt like I was over charged on top of it. I am havin"
