The tech completing the oil change took multiple vape breaks. I was told I’d get an estimate about replacing a tire, but didn’t.
hire better employees who do not lie about doing inspections or checking fluids, or adding fluids to the customers vehicle
Fredie was very thorough and helped in my car needs and was very knowledgeable about my issues
Freddie P was an amazing guy who welcomed and greeted after a few minutes of waiting in lobbyExcellent service I even say an elderly lady almost in tears bc of the kindness shown
They were on time & quick to get me out. Chuck was very friendly & explained everything
Inspection and services took longer than anticipated
The price for the service, the location and the quick turnaround time.
Brakes are worse than when I brought the car in. First stop out of the lot I had to almost stand on the brakes to stop the car. The old brakes stopped when you barely touched the pedals. I spent 3,000 dollars and am worse off now.
Just did not feel valued as a customer. I was just a number standing between them and break.
Because every associate that I came contact with was very nice and treated me as I was a family member. The young man that did the work on my car is always there when go into the shop and is always so friendly. Thank you again.
Friendly associates, honest about pricing, courteous to all guests that came in while I was waiting, offering to make sure my air filter got there in time for me to return home for a conference call....
I had 2 issues. One was cleared up which was they left the indoor filter in the passenger seat with the glove box opened. (I was if I wanted that changed and said no so I'm not sure why it was open let alone why the filter was removed). The car computer was not reset and now my car keep telling me I need an oil change.
Associate communicated and answered all my questions no problems at all
At first when I walked into the building with my 14 month old daughter the first man I talked to said my oil change was going to take 2 hours when I was a scheduled appointment! Then a man who seemed way more qualified for the position than him came in and I asked him "if my oil change is going to take 2 hours then I need to reschedule because my daughter won't last that long" the man then said "don't worry about it I'm going to go grab your car right now and get it done within the next 30 minutes, you don't need to reschedule" I was very happy that this man was honest with me and knew it was possible to get my car done in the time required for my appointment. I'm not sure what the other guys problem was but he definitely did not want to be at work that day.
Nothing. I will not return nor Will any employee vehicle in my company
I work midnight to 8:30 everyday. I was tired and wanted to get home. My oil change was five efficiently and effective and I was in and out and home in my bed in no time.
Nick at the Glenway Midas location is the reason I keep coming to this location to have my car worked on. He is matter of fact, honest, and meets the customer where they are at.
Not charge more than promised.Used the website to book an appointment with the $34.99 oil change deal. Wrote in the service requests the coupon code for the synthetic blend coupon code and stated the price. The employee asked me when my vehicle was on the lift which oil we were doing today. I responded with "synthetic blend, the one on the 34.99 deal". Finishes the work, rings me out, comes to $80.83. My comments requesting the $34.99 oil change WITH COUPON CODE are printed right next to the inflated invoice price.
I had to come back to have them fix something that wasn’t an issue prior to my alignment
I arrived twenty minutes early and was informed that the technician assigned to my car was at lunch, so getting there before my appointment time was useless.In case I am not given the chance to post more comments - I asked for an inspection because the check engine light was on (which I assumed was because I was due for an oil chance), and the 'low pressure' indicator displayed that all four tires needed air. After my oil change was complete - when I saw my car parked next to the office door = I waited for the desk person to come back and tell me what was found. All he did was ask for payment and hand me a receipt. So I assumed that everything checked out. When I got in the car the 'low pressure' display indicated that one tire was still low and the 'check engine' light was still on. Two days later the tire warning has gone out, but the 'check engine' light is on. I guess I will have to go back to the garage and ask them to check again - which seems to be a pattern over the last couple of years. Every time I have service done at this location it requires two or three trips.
They messed up my car I had no issue before bringin it in now my car drives slow and misfires
Have company equipment to send emails and pictures. My insurance company asked for information that the store could not provide properly. The claim number could go in the subject line, so my car was kept for a week because this couldnt be done. My car was left open and something was stolen. I'm not please and I want me car repair correctly.
The person who checked me in kept me updated and was very nice. I didn't wait long at all for the service.
I dropped my truck off at the scheduled time, 2 hours later I received a call and was told I needed to bring my truck to a different shop, because that shop didn’t have a pipe bender. If I knew that from the beginning I would have never wasted mine or the shops time.
So the oil change was over priced and I had a problem with my breaks they were trying to overcharge me $1800. I took it to a different Mechanic and Paid $400.
I loved that they got me in the same day and was able to service my vehicle. Also there was no rude behavior
Went in for an alignment. Tech claimed the hub bearing had play in it, which was why he couldn't align my car. Hub had no little to no play when checked by another mechanic at 2 different shops.
Nick was honest and right about what he explained
Good fast and reasonable price
It took 3 1/2 hours to get an oil change and tires rotated the technician left grease all over my steering wheel he should’ve wore gloves besides that everything else was satisfactory
The store associate was knowledgeable and courteous. He listened to my concerns, asked probing questions and we finally settled on giving the car a tune up. The work was done in a timely manner and on the way I went. Overall great experience.
Everybody was so nice n well understanding
Waited a few hours longer because wrong part was sent to store. Had to wait for correct part to be sent
chris and ron are good excellent customer service i would prefer anyone
I made an appointment for an oil change and ended up waiting 2 hours for my car. The service guys were all young kids and I sat for 30 minutes before someone came and checked me in for my appointment. They all were playing around too much and didn’t seem to care how long I waited. The waiting area was absolutely disgusting. And when I brought up how long I waited to one of the service guys he chuckled and said that they were “busy”. They were busy with walk ins, not appointments. What the point in scheduleding a service if they let walk ins go before you? I’m extremely upset, this location didn’t used to be like this.
Communication with my vehicle was great. My vehicle was taken as soon as I arrived. Their was fresh coffee and tv on while I did wait. I was told if my vehicle had any other issues and they remembered to apply my military discount .
Always good and professional
everyone was very friendly and helpful.
I didn’t get the free inspection and the car ride worst after the alignment
Always Great service at Midas!The guys there.. professional.. Knowledgeable..Fast...ect!!!
Sometimes I don't get the service early
i received an oil change that I desperately needed. Service was great and people were awesome to deal with.
Chris went far above and beyond to accomplish an unusual and difficult exhaust repair that another shop couldn?t do. I?m very happy with the atmosphere of the shop and management for allowing Chris the time to help a friend and myself out ?. Thanks guys .
"Overall, I am extremely pleased with the service provided by Midas on Glenway Avenue. There was a mix up with some parts, however, Chris reached out to me and kept me informed of when the parts arrived. The only caveat was I was informed that a new air fil"
This shop needs to get it together. Would not recommend
I asked for synthetic oil change and received basic conventional oil change. Service manager said sorry we are busy. Gave me my keys. Did not offer to change oil correctly or give credit for oil change. I will not be going back. They change managers ev
"Before finding out that a rodent ate some wires in my car, my car was acting up out of nowhere. I had it towed here & within a short period of time, they called me & let me know the issue. I was thrilled when I got the call that my car was ready a few hour"
I dropped my car off a day ago and only to hear that we havent started working on it. I had an early 11am appointment why does it take close time for me to hear back. I had to call too them not the other way either. This is the next day 2 hours before clos
"I brought my Chevy in for brakes and warped rotors. All brakes were checked and the offending rotors and brake pads were replaced in no time. Everyone there is friendly, and provides great customer service. "
Took my car there for brakes. Also rotors were warped. Rear rotors and pads were installed and I was on my way in a flash!
"My car did not get fixed. My car sat for 3 days and was not touched. No one seem to know what they were doing. No one could give me an answer, it was back and forth with them. Was told they were working on and would be ready to go. I pick my car up nothi"
hello my experience with Midas on on Glenway Avenue was horrible my car got broken into my system got stolen while it was in there Care on their lot I have not pursued it because I know they're going to cover it up
Everything went fine except my wheel was a little off. I was never told the results.
I took my car to Midas on glen way ave in Cincinnati Saturday 12/12/2020 on Sunday it was driving weird with blue smoke coming from my exhaust and by Monday it was vibrating violently contacted Midas who told me to pay to have it towed to them.
I don't know who is running Midas as of today but the customer service there sucks big time I wish I would have gotten the person's name but I scheduled an appt he gone tell me well I have people scheduled for the same time to come back in a hour I never h
"I called asked for the 19.99 oil change,( I get it all the time for years) was told it wound cost 29.99 ok that?s cube,( it was for my sons 2008 BMW, we get there, was told it wound cost 49.99 ok, We dropped it off and left, they called when it was ready ,"
They are super awesome they are always happy and Will put a big smile on your face!! Keep up the great work!!
Great service and communication. They had to order the part which arrived quickly and they had my car back to me the next day. I come here for all of my car needs.
"Colin Owens went above and beyond with his service. Overall, great individual with a great establishment. Highly recommend this place for anyone who is looking for great service with even better employees. "
I received great service.
Great service will return
A employee name David helped me and reminded me of other parts that needed to be replaced and its been a very long time since I had great service with midas but I would definitely recommend everybody to go midas on glenway fast and professional..
"Is there any rating lower than 0 stars? I made an online appointment but when I got there, they did not know I was coming. They were short on staff & unable to perform the oil change requested. The technician was not helpful. I would not recommend Midas to"
I had a great experience there. Customer service was great
stop in and Colin Owens greeted me immediately and offered me assistance due to my vehicle having a service light on. He diagnosed the issue and gave me the best case scenario and had me up and running asp. I would highly recommend service with Colin becau
"I had such a horrible experience last time I was there I was hesitant to go back. I can honestly say they took really good care of me this time. My car is running so smooth, the manager made me aware of everything that was going on and made sure that the t"
Friendly staff, timely maintenance!
Very nice with quick service
Very good fast work the best.
"This review, is a team review that I need to grab your attention. I had recently taken my car to an out of state mechanic when I arrive at Midas, and I mean this particular Midas, I was informed that there were quite a few defects, that could have caused a"
GREAT CUSTOMER SERVICE, WORKED WITH ME ON PRICING
"I will come back here for all of my future oil changes! Assistant Manager David was awesome - respectful, kind, and knowledgeable. Work was done right on time and quickly. Keep up the good work. You have a new loyal customer."
after dealing with the noise from my exhaust pipe for longer than I should have I took my old car in to see them. After about an hours work I can hear everything that happens outside the car again . Thank you Thank you Thank you!!!
" Back in February I left a review about how Midas had damaged my door during an oil change. After leaving the review, I received a call from David the district manager of Midas asking me to explain what had happened. After explaining everything he told me"
Midas has exception customer service. They were so wonderful and I am very satisfied.
"I went to get rotors and brakes on Saturday morning at the Midas on Glenway Ave, which isn?t the one I would normally go to. I went back on Monday because my rotors were sounding like they were grinding and my brakes were still squeaking. The guy that look"
I would like to start off by saying that everyone that worked there was very kind to me and did their best to make sure that I was satisfied. However the service that was done to my car would not be recommended!! When they pulled my car out they could not
Was supposed to be LOF and tire rotation. Funny, they keep forgetting the rotate part and yet tell me I have uneven wear.
Excellent. Daniel & Mike waited for me to get there at closing time. Welded the piece...in and out 10 minutes.
"The Midas team member was great he helped me in every way he was telling me what was going on with my car and to get some costly repairs completed on my car he suggested that I try get me financed through Midas, which I wasn't approved, then he lead me to "
"I was cordially received. They fixed my leaky tire, at the time I needed, in order to get to work!Very grateful for their prompt service. They went the extra mile and found a way to fix the issue without charging me for anything that was unnecessary.Good j"
"My appointment began right on time, and my oil change was completed in a timely manner! Also, the gentleman who checked me out was very friendly and well mannered. I will definitely continue to trust Midas, as they have proven quality service year after ye"
HORRIBLE! The manager is super rude. I will never spend my money with them ever again.
Fair prices and friendly staff! I'll be back for sure.
Quick service and a good price for the work.
Everything was great.5 stars
Good service and good mechanics
"As always, friendly service with someplace I trust. Thanks!"
Gabe and James were very friendly and did and outstanding job on switching out my head light .
"My Hat is Off to Kyle (Alkoltz 45244 Garage)You don't see this kind of thorough customer service these days. ****, this young man is even BETTER than when Customer Service was alive and well 30 years ago. Thanks for having him in our district! Grant Basse"
Daniel and Gabriel wer so professional and helpful very nice guys thank u so much
This store has excellent customer service. Very helpful and tell you the truth about what is wrong with your car.
They found my problem. Explained to me what the deal was. It seemed like he was so busy to answer any questions. As i was trying to ask some questions he was walking thru the shop door. I needed more information. Then they charged me an arm and a leg. Well
they did a good job they always do .love the place and the people. Kendrea Smith
I recently had my car serviced to get an Oil change and all the employees were very professional and thorough and did an excellent job!!! I would definitely recommend this location to anyone. They were clean and very respectful and polite.
"Always have great service here, feel very well taken care of. Thank you!"
Daniel and Mike were great! This Midas location is my new car repair shop. Would highly recommend them.
Overall my visit was OK. It wasn't a long wait and the staff was nice. My only problem is that I got a oil change two weeks ago and my oil light came back on and when I checked my oil it was low. Now I have to go back to let them check it to see why its lo
Everyone was helpful and friendly. The new manager is awesome!
I was satisfied with the work that was done to my Honda Civic.
Took 2004 Ford Ranger in because something along the exhaust system failed. Sounded like a monster truck. Daniel had someone weld the part. Two weeks later another exhaust component failed. Daniel again took good care of me and got the job done with th
"I stopped into this Midas this morning, needing a puncture repaired, and the assistant manager helped me immediately, with a smile. He took the tire off, repaired the hole, showed me the little nail that had done the damage, and put everything back to righ"
The mechanic that did my oil change did a great job!
Everything went smooth. No one tried to upsell me like other places. They did what was asked and had me in and out in a reasonable smoking of time .
Work there for 8months as a asst manager. This company is scam they steal from there employees and customers there over priced they mark up parts at least 3x they don't honor warranty. Also they discriminate against Mexican African American pretty much if
I HAVE BEEN A FAITH MIDAS CUSTOMER FOR THE LAST 3 YEARS AND I WENT TO SERVERAL LOCATION AROUND THE TRI STATE AND NOTICE YESTERDAY WHEN I TOOK MY DAUGHTER TO THE LOCATION ON GLENWAY THAT THEIR WAS NO BLACK STORE MANAGER I WAS TOLD FROM A FEW OTHER CUSTOMER
Adonas was very polite and helpful. He walked me through the things that were wrong with my car and what might need repair soon and gave me pricing on them. All I had was an oil change but it is nice to know what my next repair is likely to be so I can bud
"I made an online appt and got there early. They took my right in within 5 min. Very nice employees, extremely pleasant and efficient. They only place I go!!"
I went to get an oil change when they went to put my car in the shop they drove it into the building totaling it the insurance is paying bluebook price that leaves me with a 3000 dollar bill and have to find a new car very disappointed. And a very hard fin
Made my appointment 2 days pryor. Went and kept my appt at 2:00 they had me in after finishing the customer ahead of me within 15 min. I have no problems with this. They told me about their lastest savings and so I opted for this. which included with my o
"great job,came in for break inspection was told that I needed brakes&rotors.In at8am out at 10am,great job thank to Mike &Tim."
It really be awesome if they can fix my loudness of my car at a cheap price.Customer Service
I had low air in my tire and went to a nearby competitor who said they could not get to it that day. This was around 9am. I left and stopped at Midas expecting the same service. I was greeted immediately and informed that they can assist me. The technician
Made a opt online arrived in advance. Told them of violent front end shaking at 60*mph. They recommend tire rotation and balance. Since they also had a special on oil change and rotation I ask them to add the oil change. I also asked them to check my e
"I've worked with the guys several times over the past 6 months. The front desk manager Sean is very courteous and professional. All the staff seem knowledgeable, fair and honest in their work. I would recommend their services and will continue to do bu"
"I had an oil change and tire rotation and balance with an estimated time of completion between 45min to an hour. When I dropped my vehicle off, the manager said they could get mine in fast and should be only 45min. Over an hour and half later my vehicle "
