Communication with your customers you didn't keep your promise I'm in my vehicle would be returned there was no line of communication about this process My vehicle was in your shop almost 2 weeks because you couldn't get a part
Jeff provided great customer service and the vehicle was ready to pick up when they said it would be.
Well, the frustration I had was that after I returned home from the oil change I remembered that we had the oil changed less than a month ago when we replaced the brakes. I had forgotten about it because it was a last minute add on but... The oil change light should not have come on 3 weeks later! So, they did not re-set it. Also, I realize I should have remembered it was just changed, BUT YOU should have reminded me when you pulled my car up in the computer! You should not have just changed it and charged me again.
Andre and his team always takes care of my family.
When I brought my car in they took it in right away 20 minutes later they told me what was wrong with it what parts were needed how much it was gonna cost. It took me out and show me the car and the parts that were needed and why. They finish the job That day and I got my car back. They were very professional and extremely friendly.
Every time a schedule an online appointment, it creates a new profile in your computer. The tech showed my name listed in 8 profiles for the same person. You should fix that.
Good service got us out quickly even though busy and short staffed. We get all oil changes and most work done here
Jeff went above and beyond for me!!
Very accommodating and friendly. Explained my issue and how to have it taken care of. Did not try to take advantage of me by offering things I didn't need.
Amazing customer service and very informative technicians. The store was very organized and relaxing environment.
The front desk person, Jeff, was friendly and professional. The team that worked on my car was fast and did a great job.
Everyone was friendly, and courteous, explained everything in terms I could understand. Work was completed in a timely manner.
I was thinking something serious was wrong! but Michael knows what He is doing! and had me on my way in no time!!!
Pricing I was charged first time Muffler was installed charged $120 second time Muffler was installed
un buen servicio super satisfecho
Friendly knowledgeable and took as much time as needed to answer all questions
Jeff went above and beyond in explaining everything that was done. He was very professional and kind!!
Jeff the store manager and Mike the assistant manager greeted me at my appointment time and started working on my car. They were friendly and very knowledgeable. GREAT JOB!
plain language "this is our price 59.99 that's what I Like
I had them order the parts and done perfect with a full explanation of everything important.
Got an appt same day, mike went above and beyond to fix my car quickly. Was super nice. I googled prices for cat conv once home and tho't $1000 was a bit high. But i was in a bind. Would google parts prices in advance next time.
Fast service, good prices, the workers were informative, friendly.
Jeff at the front desk was a great help to me and super friendly. He explained the price breakdown and got me a few discounts which helped considerably. I would take my vehicle there to be serviced again in the future.
Fast getting my car completed and returned
They were friendly and assured me they would get my service done quickly since I was waiting. When I was leaving they explained the rewards program to me. It was a very good visit.
Did an amazing job with my vehicles straight pipe. Loud and proud alredy told others about y’all. Keep up the good work boys
Trying to upsell repair unnecessary
As explained as performed as it has been for the last 32 years.
Manager was extremely knowledgeable and personable. Work was done well and a timely fashion was given a ride back to my job and pick up.
I called the morning of the appointment. The car was serviced in good time. The price was just right. I made another appointment for my second car. Happy Camper.
The customer service was excellent.
All 3 employees I dealt with were extremely nice & courteous. They explained exactly what they were doing & what the issues were. Great guys!!!
Jeff did an amazing job, could not have asked for a better service experience!
Found the issue and fixed it right away.
Recommended replacement of struts - upselling. Address the service and then perhaps what to look for not upsell.
I had a quote from Ford to have four ball joints and arms replaced, I bought my car at Ford first time anything major has happened in 10 years. I went to Midas because I had an oil change there and and they were very helpful so I went back and got a second opinion. The manager and the staff were very helpful, he showed me that I only needed two ball joints and arms not four.
I tried to reach out to customer support and have not heard back yet. I had a muffler put on and it looks like a high school shop class performed the work. The welds are awful and they covered everything in some sealant. I would like someone to reach out to me so I can share pictures of the work performed on my truck.
The whole process was easy and went quickly. Things were explained clearly to me and the price at check out was the price that I was given when the mechanic called to talk to me about my car.
I have been coming to this location for over 30 years, I know what to ask for, they are always friendly and upfront even through the many mgr.s they have had over that time.
The techs were thorough and precise in the inspection and communication of the car's strengths and weaknesses. I felt like I was being regarded with professionalism.
The Honesty and politeness of your employees
Do not pad the quote on labor.
Improve product avaeilability
Mike was a great tech and very informative.
"The staff at Midas is very friendly, the shop is clean, they have reasonable prices, quick and reliable services. I wouldn't take my car anywhere else to get worked on. "
"Everything went well, but when turning on the engine the dash light indicates ""Change Engine Oil"" and the milage is 54,387 not 84,387"
"Even though the store was busy, the people were very attentive and friendly. I was able to get an oil change and a full vehicle check in a timely manner!"
"I came into Midas for a simple diagnosis on my transfer case. I received this in good manner, however, when I return to pick up my vehicle a pinch weld from my door had been snapped and the employee refused to acknowledge that he was the one who broke it "
I was pleasantly surprised to find an oil change included tire rotation and a multiple point inspection. I was able to drive in without an appointment and get it all done and out of there within half an hour. It was also cheaper than jiffy lube across the
"All of you guys were professional , knowledgeable, and super helpful. 100% you have my business"
"Our 2006 CR-V had a noticeable pull to the left.Turned out a front tie-rod end was bad.There were other, more expensive possibilities but they wanted to start with this as it was the most likely. Replacing the tie-rod and and an alignment took care of it.T"
Tried to buy tires for my daughter?s car. My wife called to make sure the tires were in stock before coming. Salesman said yes. They dropped off the car and returned several hours later to find out that they had no tires in stock. General manager happened
Did a great job and great service one of the best thank you
This place is a joke had a appt at 1 they said car would be done in few hours they didnt even look at car til 4pm then told me it needed a bunch of stuff i didnt want them to fix only do alignment theu rold me it would be another 30 to 40 mins got there wa
A great job as usual. Everything checked including one we were concerned about. Keep up your good work guys. Do all of our work
A LAST MINUTE PROBLEM THEY FIXED SO I COULD KEEP GOING TO WORK! THANK YOU VERY MUCH MERRY CHRISTMAS
They did an excellent job took care of me and my daughter the car runs great so much better than it did. I've gone there for years they've taken care of me all the time I bring a lot of cars thank you
Terrific people and terrific service!
"Came in for oil change Manager wore gloves had the waiting room sprayed. Got oil changed and cabin air filter, wich never thought about but was very dirty. Great job well done, will return for service."
"The Midas team really delivered an outstanding customer experience for me! Exceptionally responsive, professional and informative as well as genuinely helpful. When I need additional car related services. I will head over to see Ed and. Cory! Thanks for "
Thought it was my brakes. Dave and the guys do a great job. Thank you.
"This midas has honest and affordable service, along with prompt service. The manager is very helpful, honest, friendly, he did not try to sell me anything that I did not need.. He gave me an estimate, the same from tire discounter, midas is Much more aff"
"The crew was very courteous, and did a great and fast job. I will be a returning cutomer"
Fairly quick service good customer service
"I come to this Midas shop for all my car issues. I trust them, which is all important in the world of car repair shops. First class work, prompt and with no surprises. Real professionals."
Went to beechmont midas to get back brakes an rotors replaced on my dodge avenger thursday 12/19/19 . Ed took care of me he was very professional bout his work but also friendly offered me coffee checked back with me frequently to keep me posted of the wor
"Ed was my primary contact at this location, I had an issue with my vehicle and brought it here. I bring all 4 of my vehicles to this location and after it was determined that the oil plug ***** was leaking Ed got the part and replaced it for free. I coul"
"Local Beechmont Ave Midas continues to make is easy to not only schedule appt. but flexible in drop off and pick up. Use them for many car service issues, and have always felt taken care of and given cost saving options and assistance. Recommended. "
Went in for oil change came home 10 miles away Next morning start car to knocking oil light and engine light had to tow car back to Midas was told it was a faulty check valve in oil filter I guess it had a bad bypass valve also bad day at oil filter factor
My wife went in for an oil change that came with a tire rotation. She says that the mechanics were very nice to her and that they got the job done quickly. They did find that she needs new rear shocks and printed out a cost sheet so that we can save up and
"The service was fine, but it took over an hour just to have the light bulb for my turn signal be fixed. "
They did a great job and got me in and out thank you for your services!!!
"New tires, brakes and some minor repairs "
Last evening on my trip home from work the check engine light came on. I drove directly to Autozone and they diagnosed the part MAP. I immediately walked rapidly to Midas across the parking lot since i knew they were closing. Eddie was locking up but walk
"Repeated noise in van, Dave went on test drive. Will repair no charge Friday."
We went in for oil change and to have brakes checked and also see if we were ready for oil change. They were all very helpful. Checked everything and topped off fluids. Told us air filter next time and tire rotation due. All were helpful and didn't try
My car needed an alignment after I replace the struts. Midas has the best price and could fit me in. They did what they said they would do as agreed. No hard sell on other work. My car tracks great!
"First experience with this location was rocky, however I left a review and Ed called to follow up on it. Ed went above and beyond to confirm that I was taken care of and fully satisfied. Thank you very much Ed thank you very much James,."
I stopped in for an oil change without an appointment and they were willing to take my vehicle right away. They did a great job and were very nice. I would definitely return for service on my car.
Came to this location as the one I normally frequent was packed. When I showed up this place was empty. The guy working the counter was not in any sort of uniform but nice enough. They did not do the full inspection on my vehicle that comes with the oil ch
i recently made a review without seeing the process through first. and i want to say that they handled the said situation professionally. i would like to apologize for my last review. i have been around this company for my entire life because my dad being
I had too much transmission fluid in my Dodge truck after calling over 10 places on Beechmont Avenue I called Midas Ed the manager ask me if I was checking the fluid in park or neutral I said Park you said try neutral and the fluid level is perfect I did n
The service experience I received for an oil change was good. Service seemed timely and customer service was good.
"I brought in a used car I was considering to buy for an inspection. The mechanic and manager were very thorough and showed me areas of concern that i would not have even noticed. The car had a lot of problems and had they not pointed everything out, it c"
Highly recommend! Great service. Been keeping my van running for nearly 15 years now and hopefully many more!
"This is directed directly to Gary lindhurst, randy lindhurst, ian,randy cats. I think this is your low point 30 plus years and this is how you treated my dad, idc what issues we had. My dad was loyal to you for 30 ******* years and this is how the"
"Made an appointment the previous day for an oil change. Price was good, friendly tech, but 52 minutes for an oil change? With an appointment? Jiffy Lube, Penzoil have gotten me out in 25! 3 stars because of price of Syn-Blend oil change."
They were very friendly and called us while they worked on my vehicle to keep me informed every step of the way
"I had my work van in for a service and had the coolant flushed due to no heat. They told me the heater core was plugged and they would try back flushing it. It worked when I left, but quit the next day. I took it back and they priced out a heater core repl"
I received the best service and the customer service was superb !
Good work at a substantial savings over the dealership. Fast and courteous service. Lost a hubcap but made good on it by replacing all four.
"Honest and trustworthy! Finding the broken sway bar links and replacing them is incredible! They could have scammed me for brakes and pads, but they were totally honest. That?s hard to find! My car is running smoothly. Thank you! "
Awesome guys that do their jobs well. Great service. Will return.
Courteous staff. Fast repair. Fair pricing.
"Good service, however did not call me back after recommendations to tell me van was officially ready. "
"Made an appointment for 11 am oil change on 09/29/18. Arrive at 10:50 am. At 12:20 I told them to give me my keys and I would go elsewhere. Had they said when I came in that they were behind, could they reschedule me, I would have been perfectly okay wi"
Oil change went great other than my fluids weren't topped off like I asked.
"I'm beyond mad, it took 2hrs for a oil change and tire rotation, which should've only taken 1hr max. I saw the dudes just standing around talking the whole time and not actually working. Then to top it all off, it cost 25$ so gave them a $100 bill expectin"
"All I got was a oil change and tire rotation, no one was here while I was here so I was the only customer. It took 2hours to do that both. I could have changed the oil myself in 30min. I?m just annoyed, I saw them just stand there and talk half the time an"
"Another great job by the Midas crew on Beechmont! I especially appreciated the $200 discount from the original estimate. The van is running great, thanks to the awesome technicians at Midas. Keep this up and it will be another 14 years before I have to tra"
"I went in for an oil change,tire rotation, and to have the muffler examined. The servicemen pointed out that I needed rear brake replacement, shock replacement, and some type of fuel system cleaner. All of these repairs came to over $700. They charge"
Thank you for the quick and thorough service.Dan knows his stuff.
"This was my go to oil change place. Then they failed to inflate my tires....said just drive it a bit, tire light will go out...it did not and 2 days later, checked tires, each 8 psi under inflated. Despite that experience, went back for another oil chang"
I've noticed a little leak on the garage floor and brought the car for inspection to Midas. The mechanic found out the cause - water pump. The repairs didn't take too long. The manager provided transportation to take home my family who was with me at the
Great service from this Midas. They have been servicing my Toyota for years-it is over 13 y/o now. Honest & dependable!
My mom was having open heart surgery and the water pump went out in my car.Dan the manager told me they could do it and it would take 2 hours.I told him i was from out of town. He told me 750.00 to fix it but they would do it. Well Dan! It is a normal 300.
"I brought my car in for a second opinion on an exhaust issue identified by a dealership's service dept. The dealership wanted to replace some parts, but I wanted to see if the issue could be repaired for less cost. I made an appointment at Midas, and I was"
DAN AND ALL THE STAFF DO A GREAT JOB OF TAKING CARE OF ALL MY AUTOMOTIVE NEEDS.THANK YOU
I?ve been going to various Midas locations for my oil changes for about 4 years now. No problems. I went in a week ago and will not be going back to this particular location. Instead of taking me back to the shop and walking me through the review of my car
"Slow as molasses, for an oil change. Manager had no sense of urgency and seemed maybe a little too relaxed, as if from substances. Never again"
"If u didn't do any good I wouldn't b coming there,and Dan(the old man) is a big part of us coming there for all these years.??"
I know a friend of mine who worked for Midas and was fired wrongfully without any explanation as to why. He kept trying to get a answer as ro why but all the highest up of the store he was transferred to kept giving him the run around but I believe they j
"Have to give a ""great"" review on my first visit to this Midas location. Although I went in for just an oil change which was badly needed, also suspected that there might be a problem with the brakes. Turned out I was right and the manager was quick to call"
"I was happy with having my oil change priced so low, it was $19.99 with a tire rotation. You can't beat that. The time it took however was quite long, I was there with my car for an hour and 20 minutes. The mechanic stated it wasn't normally that slow. The"
best and most friendly service I've had in years. Paul and Dan can't thank enough!
I made an appointment last week showed up today for my appointment was told that they were running 2 hours behind something about 2 people not showing up for their appointment which makes no sense as to why they're running behind but if call would have bee
Beechmont midas has the most honest mechanics. Brandon went over everything in my car . Dan waited on me a few months back and I can say it's nice to have honest people you can take your car to ! Thank You !
"With Dan (old man) being there the wife and I have had great service with out all the bull ****,Dan has done us rite and we always tell other people to go there."
"Had engine light problem with noise coming from exhaust area. Auto Zone scanned it, but cldnt figure it out. U guys did. Paul was incredibly helpful in diagnosing it & helped me save some $ in the process. He's a good tech & a really nice person. Please co"
"I needed a lot of work done on my Dodge Neon. After getting multiple estimates, Midas was the most competitive. Paul and his team got the job done in a timely manner - even having to stay late to finish my car. There were several additional findings during"
As usual i was greeted by the manager on Saturday and she explained that as i suspected they were booked solid and it would be better to make an appt. Showed up 10 min early for my monday appt. Once again greeted by a smiling and attentive lady mgr. She pe
With out an appointment i was in an out 30 min good job guys as a viet nam dam good job guys
"At first I was happy, I usually go to the one by my house on the west side but they were booked so since I was on the east side I went there. They were all friendly but I don't really know much about oil and figure there were going to use the cheaper stuff"
"I took my car to Midas to get a basic oil change. They put the car on a jack, and was changing the oil. I was in the waiting room, and about 30 minutes later, a mechanic told me my car wouldn't start. I was scared, that it was something wrong I thought the"
"Robbie and Kennie were very helpful and courteous and did my brake work effectively. I had previously stopped coming to this location,but Robbie and Kennie have won me back."
"I first came to Midas after Tire Discounters tried to charge me $1600 for a repair that seemed too much to me. After I finally got my car out of Tire Discounters and into Midas, the bill for the same repair was about 1/3 of what Tire Discounters was tryin"
"Let's face it, when you need a mechanic, it is not the time to find a mechanic! We were in a situation that was not good, a vehicle that just stopped working and new to the area. We drove down Beechmont looking for a shop and came across Midas. The associa"
"I cannot say enough great things about this location and the Manager, Steve, who has given me THE BEST customer service each and every time I have called or been in. I was referred to this location by my father-in-law mainly for the honest, good work and e"
"The entire staff there is helpful every time I go in for service. They let me know what is going on with my vehicle and then let me make decisions on repairs without feeling pressured or scared into buying something. Highly recommend for full service, they"
I made an appointment yesterday and today I get here at scheduled time manager was very rude about it said I didn't have an appointment he wasn't here yesterday when I called it would be over an hour wait will never go here again
