Honestly, I was there a lot longer than anticipated. But the staff kept me informed as to what was going on and gave me an oil change coupon for the time. The gentleman at the front was very professional and I've already told 20+ people that I went there.
Great service and very friendly associates
The associate changed my tire. I didn’t expect or ask for an overall number to bumper evaluation of my car. I so much appreciated him telling me that my car was in good condition and my service was no charge to repair my tire. I told him I would be sure to have my oil changed there and will tell my sister to do the same. OMG, he even came out and opened the door for me and wished me a blessed day!
I was very satisfied with the visit because they identified the problem and were able to fix it same day which was very important to me being a single car household. Only complaint was a list of 3 other issues that may or may not need to be addressed bringing the bill closer to 2k. I asked what was minimum needed to fix the presenting problem and the clarity of what needed and what could wait to be fixed was unclear. Ultimately left for around 1.2k and a working car so over all satisfied. No on was rude or unprofessional just tough communication clarity on what needed to be addressed and what "extras" were being suggested.
I went to this location for the first time for oil change and alignment check. Even though my Honda Odyssey van identified to have the alignment problem but I decided to correct that next month. When I drove the van from the workshop I immediately started noticing my van is making sound either from the tires or axel or the suspension. I clearly could not point out where it was coming from but one thing I knew that noise was not there, I called Midas the same day that I want to bring my van back to find out why am I hearing the noise, but the associate who answered my call said he cannot look at it today. For past 1 week, my wife driving the van and she complained to me many a times about the noise. I am planning to contact them agin to check if they have damaged something in the suspension while doing alignment check. I am really not happy with this experience.
Location is handy form work and not as expensive as others
Prompt service. Attitude/approach of manager
I have returned to this location regularly for maintenance and repairs. The staff is always friendly, knowledgeable and helpful.
Everyone is very friendly and explains everything so you understand what is going on with your vehicle.very professional.
Staff were friendly and understanding of the time I had.
I was shown what they would be doing to my jeep to make sure my pil change was done correctly and with ease. They fixed something that another place broke!
The person working the desk was very helpful. He informed me that my car needed new air filters without being too pushy about selling them to me and was very nice and polite while working with me.
Midas scheduled my 3 buses that I needed to get oil changes done all in the same day. They were super fast and got the work done very quickly and efficiently
Everyone person I saw who worked there was on their phones and it took way longer then it should of to change some oil and I would like to get what I asked for and only what I asked for not sneak me with other stuff about the car that I know is fine but you claim it needs replaced and that you threw it away already, lying to me
My car's muffler piping came loose/broke at lunchtime. I called Midas, and my car was repaired by 4pm!!
I called the Midas store on Hamilton rd first to schedule appointment for my daughter’s car. He recommended Henderson road because it was minutes away from daughter. Damien at Henderson was great,
I had a coupon for an oil change. Friendly cashier
T.J. is an exceptional mechanic who works tirelessly with passion to discern and fix cars. He's done this twice for me. Phones were always promptly and courteously answered when calling about repair updates! The work done has always been excellent if sometimes expensive!
All the employees were super nice and very honest!
Great service. I complaints.
I can trust the shop not to take advantage, fair prices and excellent service/care/maintenance.
They were very professional. Very friendly.
The staff are friendly and knowledgeable. They work with me to finance the work, and my car was done the next day.
Our daughter was in an accident. The vehicle needed an inspection for safety reasons. Due to the age of the there were items needing serviced. We were able to bring the vehicle in and it was ready the very next day. We are a military family and they offered a 10% discount on our service! We were kept informed several times through the process and it was ready the next day!
On line appointment was quick and easy. No waiting when I arrived. I was recommended more services that I had not thought about which were very important and I purchased them.
courtesy, trustworthiness, clarity
The only drawback is that I had new wiper blades and said they could attach them. No confirmation. Perhaps the mgr. forgot. It's a minor job and something I usually have someone else do. I would have liked to have known or shown condition of brakes and any belts - how soon they might need to be changed.
I was very satisfied with my experience. No complaints. The details were relayed to me for all prices and the scheduling was easy to do online. The timing was quick and efficient
Great group of employees. Friendly and very knowledgeable. I will recommend this company to everyone. KUDOS
Change oil light was not turned offNo tag placed with mileage to remind me of date of this service.
Friendly staff and great service
Tires supposedly rotated but tire pressure was uneven. Immediately after leaving the shop, within 10 minutes, check engine light came on. Arrived home and check the chk eng code. Result? Faulty Catalytic converter. Seems odd or perhaps coincidental that this first alert is following a brief visit to a muffler shop. The percentage of probability is unlikely it is a coincidence. Basic tire rotation normally includes air pressure check. Pressures were 35, 37, 37, 38. I adjusted all to correct and equal pressure and ran the code for the new check engine light.
Damian kept me updated with the work on my car as I was waiting. He and his teammates worked hard to get things working again in good time.
Professional, knowledgeable staff. Ease of scheduling
Easy to work with, solved my issue
I brought my car to Midas urgently after it broke down and needed towed. I got there right at closing but was still able to leave my keys with an associate and they got back to me promptly the next morning. I was given a clear explanation of my options and was also told I could leave my car on the lot for several days while I had to buy a new car/get old car towed for a trade in. Thank you!
They were able to fit us in with no appointment when Toyota tried to overcharge us and misdiagnosed our vehicle. They kept in constant communication and the part came in a day early too. They were able to fix it too with enough time for me to pick up the vehicle by the end of the day. They were also very understanding and friendly.
Very friendly staff, quick turn around time. They patched up my tire free of charge as advertised
Friendly and professional as always. It’s why I will keep coming back.
From scheduling, dropping off, receiving a call, explanation of services, pick-up, and checking out - everything was so easy! The best part was that they did not do any unnecessary services, that another service provider said I needed to do. I was thrilled that they did not try to take advantage of me.
They guys were just amazing!
This survey is toooo...long
Quick sevice & Friendly staff
Excellent service, attention to detail on repairs, no surprises, the car limped in and glided out as if on air. Customer Service Reps 10/10 service, friendly employees with great results.
They did what they promised, and TJ, the associate who worked on my car, spontaneously fixed a rattle on my exhaust pipe. They went out of their way to fix whatever they found. Refreshing
I was satisfied with everything at this location, however the service providers at the Riverside location have been hard to beat in my experience
I had an honest appraisal of the problem and the solution.
Work was accomplished quickly and efficiently within expected time frame. Service manager was professional and knowledgeable.
I brought my vehicle in for brake service because they were squeaking. The technician found out that all of my rotors were bad but the pads were all fine. I bought my used car in December and the technician told me it looked like the dealership put new pads on but didn’t do the rotors. Thanks to the technician for his due diligence! He knew exactly what the dealership did and didn’t hesitate to point out their wrongdoing. I will definitely come back to Midas for future service!
Appointment online-3:00-5:00. Arrive 4:50 and service men said we close at 5:00, cannot do work, yet I showed him appointment and they did work.
Tim Sedergren was extremely helpful, friendly and knowledgeable, and technicians working on the car were both fast and thorough at getting work done.
I understand managing a location that is a little short on staff is hard. But the knowledge of one of the managers was a little hard to trust my car there. She was not rude at all!, but the customer service part was not there. I had a lot of communication problems with multiple managers. All was worked out though and I appreciate it being fixed. I did notice an item was missing from my glove compartment. Even though it was not an important item, still makes me nervous that maybe something else is missing that I can’t think of. I’ve been coming here for years and have never had a single problem. So I’m willing to give another chance to this new team. Hopefully customer service and details can get ironed out quickly.
Excellent customer service and explanations.
I was but had to wait longer than expected because of one of the techs calling in.
ODIE.... our experience at this store was great. The manager Mr. Tim was friendly and so very helpful. My daughter is going to school there and we are from out of state. He was so friendly and helpful to us and made her feel safe and comfortable abou
I was very highly satisfied
I scheduled an appointment for the simple fact I knew I would be waiting on it , did not expect to wait 1.5 hrs for an oil change , was not communicated to that the wait would be this long
Tim the manager was friendly and professional. The tech, she did a great job on the tires and overall car check.
The person behind the counter went over what I was getting and the specific cost associated
There was no communication about my vehicle. I had to call multiple times over multiple days just to figure out what was happening. They could not give me a time frame or stick by one.
The associates at this location could not have been nicer. The oil change was done sooner than I expected. The price of the service was reasonable.
Great service and associates. We have been coming to this Midas location for many years and have always been highly satisfied with the service and advice.
Been going there for years and have always been happy with their service
Kyle at the front desk was wonderful and had excellent customer service!! Super friendly and helpful! My technician was also great. Both were upfront and honest about everything.
If scheduling online is an option, it needs to be live and it needs to actually get the okay from the store. This is the second time I've scheduled online and then waited over 2+ hours for my car. I also have a Kia Telluride and it has a "special filter" so then it had to be ordered and delivered. I dropped my car at 12 and didn't pick it up until after 4. I had to get a ride back to work at 1, and then had to get a ride back to Midas at 4.
Service, price, explanation of findings and results, and the ability to ask questions to the service personnel were extremely satisfying and rewarding. Randy and the other desk rep were very easy to talk with about both the professional care of my car as well as topics in general. I will definitely return for service.
The associates at this location are very friendly and they don’t try to jam you with extra services
Always receive great service at Henderson Rd. location in Columbus Ohio
Okay, so I come here because I am now familiar with the manager and recognize most of the team here. In return they acknowledge me. I like the fact they know me and my four cars. They have patience with me and they tell me the straight factual information that I need to know. I feel comfortable with their reporting on my car specifics and trust their recommendations. I like to keep the same people to service and keep the maintenance up on my car & home. These Midas workers I want on my side to maintain my cars' services.
The staff were very friendly and provided great information. They understood my tailpipe issue and got me scheduled in promptly. They also worked in a second bus for repair, which our children's center really appreciated. I was super satisfied with the employees and the service I received.
I got a appointment last minute on a busy Saturday, and my tire was still fixed in a timely manner. The staff, especially Justin was very helpful and friendly. I was charged 0$ for the tire repair and was pleased to hear that. I recommended this place already to many friends and family.
Employees there all were friendly. The job was done correctly
Randy is great! Very friendly, professional and great communication. I am a life time customer.
First, the technician did not call or text when the tire check was complete. Second, she did not return my lug nut key where she got it from, which required a return trip. And lastly, it appeared someone took a nap in my car as evidenced by my passenger seat being laid completely flat with the head rest elevated and trash remnants. To improve, communicate, follow through, and if you're going to nap in my car at least clean up after yourself.
I’ve been coming here for years. Randy runs a tight shop, and we constantly bring 2 vehicles here.
We have been taking our vehicles to the Henderson Road location for many years. They have always provided great service & advice regarding our many vehicles over these years.
great operation, always satisfied, have been long time customer
I continue to service my four cars here because I know the people there and they know me and my cars. My expectations continue to be met and or exceeded.
Very reasonably priced for services received.
Your survey is too long so no more.Bailey and team did a great job and the location is next to bar so waiting is very enjoyable
The people explained everything.
I have an older car. The reps at this location have been honest about repair needs/priorities. Plus, they always include my OSU discount.
I have been going here for 5 years and am extremely pleased with the service
Customer service representative was professional and helpful. He communicated what the service would cost and did exactly what I expected.
An amazing experience! Thanks for taking my appointment so last minute, and thanks for getting me brakes that don't make noise when I use them! Lol.
The guys were super nice and helpful when I came in for an oil change and rotation. They were kind and the drop off process wasn’t hard at all.
Everything went as it was supposed to
Friendly manager and quality staff working on my car. I couldn’t be happier. Thanks much!
More training for mechanics.
The manager Randy is ALWAYS so helpful, communicative and so friendly. He truly cares about each and every person he assists. Jacob is also so helpful and wonderful and why we continue to come back. We are moving to Hilliard soon but we will still be coming to Henderson Rd. Midas because I love the service and the way we are treated!!
I scheduled both of our cars online for oil changes. When we arrived, the associate said that the apointments made online "don't know how busy we are" and "don't know" what service you are going to get. He said this would affect how long our vehicles were going to be in the shop. It wound up taking an hour longer than reported online which isn't a big deal, but somehow the online appointments have to "communicate" with what is scheduled in the shop. Finally, the associate stated that the VW needed either 5w30 or 5w40. He said the 5w40 would cost twice as much and he would call to let us know about the price increase if it was needed. He never called and he said the vehicle did require the more expensive oil. He stated that he would call ahead and did not, which is the first issue. Finally, the last time the oil was changed on that vehicle a different shop used 5w30. Maybe that other shop used the wrong oil..... but combined witht he lack of communication just didn't look good.
I had a serious problem with my car that was able to be fixed on the same day.
Randy, store manager, & all the employees are wonderful! I’ve been here many times & am always very happy with my experience
Been going there for years and like the service.
The Midas shop on Henderson road met all of my expectations. The gentleman at the reception desk was polite and knowledgeable. They called when the car was completed as they said they would. Car was not dirty or greasy (my wife's car and she is particular!) The price was fair (nothing is cheap any more). I will definitely use this shop again!
Randy has consistently taken care of my issues with my tires. Great communication and honest. I'm a happy and loyal customer.
I had an issue come up the morning of my appointment making me very late and the workers worked with me to still get in later that day
Randy is an amazing manager. Always great service. Randy and associates always take good care of my husband and my cars when we take them to Midas.
Better timing and needs more workers
They're fast and helpful.
Didn't reset computer screen to eliminate message showing an oilchabge was due. I also am not aware that all fluid levels were checked.
"As always, a safe go-to place...meaning they may find other things that might need fixing, but not the ""pressure"" pitch to get it done immediately. They give a thorough explanation with a written estimate. "
"So clear. Perfect. Nothing more than I can say. If you guys have any kind of problem on you vehicle, you should be here. They will take care of you vehicle as best as they can. "
They took care of me quickly and efficiently
"While visiting, I drove my sister's car and quickly realized it needed new brakes. I used the Midas website (very user friendly) and made a service appointment. Later that day, I the brake noise increased, so I dropped the car off and left if for the nig"
"Randy was patient listening to my concerns and needs on the phone in the morning, and although they didn't have any same day morning appointment times open, he was certain they would be able to take care of my brakes by the end of the day if I could drop i"
"As always Randy, Jacob and their staff do a great job without any extra sales or nonsense. They are helpful and keep me updated on the situation with my vehicle. Repeat customer! Highly recommend! "
"as always the most friendly, fast and trustworthy service. Would recommend them 10000% of the time!!!"
I called and dealt with Jacob on the phone. He was very helpful and accommodating to our needs. My company's work truck had it's Catalytic Converter stolen and we needed it replaced quickly! They were able to get the vehicle in the same day I called and J
They was up front me. They didn?t sell me things I didn?t need like other places I have been at before them
24 hours after my appt my check engine light was back on.
Great experience fast all employees were polite
"Saturday late afternoon, I got in my car for the first time in a couple of days (thanks to the pandemic) and discovered that the splash shield was dragging on the road. I tried to hammer it into place or pull it off, but with the tools I had without being"
"The entire staff at the Midas on Henderson Road is outstanding. Everyone there is very knowledgeable, helpful, professional and courteous. They go the extra mile with service all the time. I am grateful that they are nearby, and I highly recommend this "
It was great, crew was informative about everything and i left with a great experience
Replaced front catalytic converter (and all of its parts), plus four fuel injectors that were defective.
"Great place and friendly staff. Every time I have been to this auto shop I have left a happy customer. Weather its an oil change, break replacements, battery change or an entire rear light fixture needing replaced the head man Randy and his crew have gre"
Was good first time there
I would highly recommend this Midas store. Not only was the customer service friendly and courteous. My van was ready and at the price I was told. Great Job Team!!
Took an hour longer than estimated but otherwise great.
"I take both of my Honda's to the Midas store on West Henderson Road in Columbus Ohio. I keep going back because Midas has treated me and my cars with excellent service at a good price. I return however mostly because of the store manager, Randy, who is f"
Friendly service and timely delivery
They found nothing wrong, but did a thorough check..
Absolutely wonderful service. You have a customer for as long as your doors are open. Randy as always provide not just quality work but unmatched customer service. I trust this location not just with my car but with my daughters cars. Thank you for everyth
This is the only shop I have taken my car to for two years. It's easy to make an appointment and get your car in if there's an issue...the staff will really work with you. I appreciate that they take the time to explain things to me. They have gone out of
The person I spoke with on the phone was very helpful. The work was done on time and I can tell that it was done well by how the car drives. Mechanic who took my payment gave me some good information on other work that needs to be done.
"My car recently broke down, and I figured with the way it was acting and operating, that I needed a new alternator for my car.Upon inspection by Midas they were able to determine that I only needed a Alternator Belt and the Tension Pulley Replaced, and not"
I went to this midas today to get a tire changed and they had excellent service. The guy at the front desk darrell was very nice and helpful. He even gave my dog some water and a treat.
I called Midas this morning after the battery warning light of my car came on last night. Randy was very courteous on the phone and stated he could look at it right away.The group at Midas checked my car out within a few minutes of me arriving and determi
"I very much enjoyed my experience at Midas. Randy, the manager was courteous, helpful and professional. He explained the issues with my car in a way that was easy to understand and offered options for needed repairs. Top notch service! I?ll be back. "
As always Midas Henderson did a great job. Thanks to Randy for excellent customer service.
I'm happy to know that Randy Monte is now the manager of the Henderson Road Midas shop. This positive young man has displayed kind integrity again and again. He won my trust the first time I met him and he had continued to keep it. I go to this shop bec
"I am so happy that Randy Monte is now the manager of the Henderson Road Midas. When I first met him, he not only displayed a positive attitude, but kind integrity. He earned my trust! I continue to take my truck to Randy's shop because I know I can trus"
"I am so happy to know that Randy Monte is the now the manager of the Henderson store. When he first worked with my truck, he displayed a positive attitude and kind integrity that won my trust. I have continued to take my truck to the Henderson Midas loca"
These guys are highly skilled, quick and efficient.
Have used this shop for two major repairs. Randy and staff have done excellent work and got solutions right the first time. Excellent customer relations and even better mechanical work!
Great customer service. The manager was very helpful.
I had gone to this Midas in years past and Bob was always clear on what things were. I needed brakes replaced on my car and all they could do since bob left was try to up sell things after I was misquoted. I was given one price based on the year make model
Replaced faulty part and changed oil. Per mechanic O ring failed after change. O ring failure caused major leak on my driveway. They did fix but I am stuck with the clean up.
Great service as always. They never disappoint.
"On Friday 4/12/19 I brought my car to Midas and purchased a set of 4 brand new tires. Left with the new tires at 6 pm when the shop was closing. On my way home I noticed my low tire pressure light was on. Because the shop was now closed, and I assumed they"
"These guys are great and I will continue to give them all of my business. I religiously have them change the oil for my two cars plus other repairs. In the past three years Randy and Ben have been fair, fun and easy to work with. I've just recently purch"
"I went in for an oil change and the things that go with it. Two hours later I was done much too long. The ""inspection"" came with all the time it took to research the prices.....which I had not asked for and took plenty of the staff time and made me very "
"We have had to go to this Midas a lot lately, for several repairs to an older car. They've always been really accommodating and helpful. They're always able and willing to explain what's going on with the vehicle, so we know what the problems are, and that"
"I had my brakes changed. 3 days later, the vehicle started to make a hard knocking noise while driving. We then inspected the noise and noticed the front drivers wheel?s lug-nuts were very loose. They had no resistance when attempting to turn them by hand."
"I had to get a new control arm, tire and tie rod. Randy did a great job and was very helpful. He answered all my questions and my car was done in one day. Will be going back in the future."
Nate was very helpful. It was my first time getting an oil change all on my own. Wonderful service and timely.
Scheduled my appointment online and dropped my car off for the oil change. Got a call about 45 mins later that it was ready to be picked up and everything went well. Nothing but good things to say.
Love customer service and clear explanation.
Randy continues to amaze me with the high level of customer services and ability to diagnose issues and make me aware of what needs attention! First class manager.
It was a nice service . I refer Midas to my friends as well.
"I have used the Midas on Henderson Road for a few years now. I'm willing to drive further to this Midas because I know that my problem will be fixed. Brakes, tailpipe, muffler, several cars, I have never had to return. Oddly I have had terrible luck at "
"When Midas aligned and balanced my tires, they put the driver side tires (directional tires) on backwards and almost killed me. They refused to refund my money because I did not take the car back to them. I would never recommend them to anyone and they hav"
Manager Kyanti check my tires filled as needed and instructed me on how hot weather makes them get little flatter. Very nice
"you did a very good job on my two Toyota cars, and also gave me good discount."
Great service and attention to customer concerns
Honest and friendly customer service. They're always good for letting you know when something is going to come up. It gives you time to actually save up for it. Awesome safety check!
The service manager in charge went over service provided and suggested recommended services in in a courteous and professional way.
Glad I found Midas. With my Audi requiring high end service for almost everything.
They are always amazing and very professional. Plus the pocket friendly prices are a plus.
I work at the bar next door. The lot was full that night so I parked in the apartment complex behind the bars lot. After my shift I discovered that one of my tires had blown. Already had a doughnut on the vehicle so I was a little SOL. Got home and wen
Great service. Great staff!
"They are always up front with you in explaining what it is they found with your vehicle, be it good or bad, and explaining it in terms that you can understand. I have been going here for over four years and woudn't go any where else."
I would say that the mechanic who worked on my car did a very thorough job and the car is running much better. It was an expensive repair and very difficult to handle due to the cost. Many employees came together to help get it done on an extremely hot day
good service, warmhearted
"Typically we take our car to the dealership for oil changes, because we have had bad experiences at tire shops for service. My husband recently donated blood and received a coupon through Midas, so we thought we would give it another try. Both our mechanic"
I was in recently for an oil change. I arrived at 7:30 a.m. at the store opening time hoping to get in and get out quickly. I did have an appointment. Unfortunately it took an hour and 10 minutes to get the work done. Although there seemed to be several me
"I received excellent service at this Midas location! My tire pressure light came on and I was on my way to another service center and happened to see the Midas sign. Randy was ready to help, and fit me into his busy schedule. The tire was fixed with no cha"
Randy Monte as usual did an great job taking care of my vehicle and giving me advice on what needs to be done next. I trust him and the rest of the gentlemen who work there completely. They are honest and do a wonderful job. Randy and the others that wo
Great value and awesome customer service. I'm always concerned about my tire and breaks but they check everything with an oil change. They ease your mind and show you how and why. I will keep coming back.
Honest service at a very modest price
"I recently moved to Columbus. I chose to no longer service my car at a dealership and by chance I drove into one of Columbus (Katz) Midas stores. I'm super pleased with the courteous staff and personable Manager, Ben Connver. I often will wait for my car a"
"service was fine, only concern i had was the lot was not cleaned up very well of snow and ice. It was plowed but more attention needed on walkways. I mention this because i just had knee replacement and it was challenging to move."
"Randy helped me understand the problem with my vehicle and gave me an honest estimate, compared to another auto shop that tried to over price me."
Exceptional customer service and a great price
"Very helpful, took the time to explain everything, I didn't feel swindled."
"We'd bought our tires and the extended warranty last year. When I got a flat tire, I called and they got me in promptly and provided an estimate of what my out of pocket expenses would be. I knew there'd be a cost, and they did their best to minimize it. "
i ALREADY WROTE A GLOWING REVIEW OF THE KIND AND EXCELLENT SERVICE I RECEIVED AT THE HENDERSON LOCATION RECENTLY. RANDY AND A GENTLEMAN WHOSE NAME STARTS WITH K. (KEONTI???) DID A GREAT JOB...I CONSIDER ALL OF THE WONDERFUL PEOPLE AT THAT LOCATION TO BE M
Kind service. Professional staff
"Once again the guys at Midas on Henderson gave me spectacular service. They are kind, trustworthy and go out of their way to help in whatever way they can and as quickly as possible. I took my truck in for a simple repair...they tried and discovered ther"
"They fit us in unexpectedly, fixed a very serious problem at a reasonable price - & without more issues suddenly 'popping up'... the few times we have been to this location they have been great to us. We will definitely be back."
It is an excellent service
They tried to sell me a lot of things that werent even wrong with the car Horrible place, the will rip you off.
"I called on Friday morning to get an appointment for a simple oil change and was told 5pm was the last appointment and if I was 5 minutes late they wouldn?t take my car. Since I was driving my car from Ohio to Florida Saturday morning, I asked how long it "
"Went here before our road trip, told us 45 minutes and took 2 hours. As we were checking out he told us a part was broken on the tire unable to fill the tire leaving the pressure at 25. No apologies. Went to discount tire and they fixed it in 10 minutes!"
I called to get a price on tires and brought my car in right after. Everyone was very friendly and I was in and out quickly and pricing was very reasonable. I?ll definitely be coming back.
They got me in for service right away. They serviced my car while I waited and in the time that I had been told. The manager and crew were very friendly and informative.
"I called early in the morning and was told that I should just come in because they had plenty of spots open after 11. I called 3x and my car ""hadn't even gone back yet."" By 4:30 I had enough and went back to just to take my car home. It was done by then"
I had a good experience and jpb was well explained and completed while I waited. I had not made an appointment in advance.
Thank you for being so nice and completing the service for me.
"Scheduled an oil change - manager came out to the parking lot to meet me! They were fast and thorough and walked me through the basics - tires looked good, air filters adequate etc. I waited in their waiting room and it was done under an hour. Very helpful"
"I worked with a wonderful responsible honest young man. Oil change, Light fixed and bought tires. I had had a really bad experience there before a couple of years ago where I found out later I was gouged in price. Randy (I think that was his name) was g"
"Sorry, but my car burned up about 4 weeks ago and the brand new tire went with it. :("
"Why bother make an appointment on line if you can follow through I made an appointment on line for oil change, got an confirmation via email...so far easyI showed up 30 minutes before the appointment the associate confirmed my appointment but to my shocki"
"Henderson Road, Columbus OhioMade an appointment for a ""30 - 45 minute"" oil change via phone. After waiting in the office for 1.5 hours, car was finally finished. (No additional work was suggested or completed)This had happened once before and I had told "
First of all I will be upfront and tell you I use to work for Katz Midas for 11 years up until January 1st 2016. One of the reasons I left was the direction the company was headed with customer service. They had a great plain but just couldn't implement it
"Outstanding Service.Both the new manager and the service technician, Nathan, were informative, helpful discussing the needs of the car now and in the future. I like the personalized care, their efficiency and follow through. This is the only place I go for"
Not good service. I went on one coupon with 21$ oil change with tire rotation. They took 35$ even after coupon and they did not rotate tire saying tire are in good condition.
As usual prompt service in time promissed and within estimate. Like the fact this shop provides me advance warning of forthcomint issues.
"The customer service blew me away. Considerate, courteous, informative, helpful, reasonable in cost.My car drives like new. So happy!. High fives to Mark Earhart, Ben and Chris and the entire staff. They have the ""WOW""factor. They are my go to service."
"Hello All,We are so pleased that Midas overall, makes sure that the service one receives, never changes. We have always been treated with utmost respect and the care for our vehicles is always the best. The manager of this location, Mark, i can say, has go"
"I have been going to the Midas location in Powell off of Sawmill Parkway for several years. Steve, the manager, is the most honest and nicest person I have dealt with in the industry. We bring all of the family cars there and are dealt with promptly and wi"
"I have been a Midas customer at this store for several years and was only hanging on because I was one oil change away from a free one. The current manager, Mark Earhart,came along and I haven't left Midas. He brought along new employee hires, quality cu"
"I have been a customer at this Midas for many years but today was my best experience there. Mark Earhart, the manager is an honest,ethical,knowledgable guy and you don't always find that these days. Thank you Mark and the Midas staff for giving a woman g"
This store is the best Midas I have been to. The manager Mark Earhart is a great guy. He has always been honest with me about issues with my car. He runs the store with the intent to ensure that your getting the service that you need/want without trying to
"My engine light came on in my GMC Yukon Denali and I went to this Midas to review the codes. Midas replaced the catalytic converters, since then I've returned on a monthly basis over the past 8 months for ongoing issues with my exhaust system. The worst w"
I was told (and work was begun before I got my estimate) my serpentine belt was cracked and would cost about $200 (I got it fixed elsewhere for far less). When I told him I did not want the belt fixed he said not to come back when my engine breaks down an
