The staff are always very friendly and they are very courteous and if you have an appointment they will get you in on time and get you taken care of quickly only issue that I would have would cite as an issue is the way that the scheduling takes place online you are kind of Uncertain as to whether your appointment is invalidated I showed up one time in my appointment had not been validated and I was turned away that particular day so what I did this time was I called to make sure that they had me scheduled and I was due to come
Quick turn around, clearly laid out pricing (although of course it did feel quite high!), and professional interactions with Lane at the front desk.
new Decor, wasn't a long wait.
They did get me in shortly after I arrived. They did point out some issues my car had & would need attention to shortly. Sadly they didn't have the engine Air Filter in stock that night.
Was very please with the staff, service was quick and thorough, price was good for the work I had done.Didn't try to sell me other things I didn't need.Was able to drive in without an appointment and had the work done the same day.
Great people great service
Not have an oil change take 3 hours. That's ridiculous
Not waste my time and communicate the price before the service and go over everything I requested
I was having serious brake issues and they were great. They answered all my questions honestly and called to explain everything that was going on with my car which was a lot. They had my car fixed and back to me quickly.
Maybe a tad bit friendlier first time or two I talked to employee seemed a little agitated but then was nice they out the rest time and I also had an issue where when they got done with the car that the tire was gonna fall off I had to take it back immediately for them to fix it and I told him to keep the car all night so that was a little bit scary other than that pretty pricey when I had to flip that a month before the time I would’ve expected to know the issues that was going on that I had to get fixed now but other than that it was OK
Didn't know I had major undercarriage problems until technicians explained the problems.... thankful I took it there!!!
I came in for an alignment, and after the inspection, I was shown pictures, of why it couldn’t be done. I’m extremely grateful, because we did not know how rusted the front end was and we could have been in accident or broke down on the road. The staff was professional, courteous, and customer oriented.
My car was towed to this location without an appointment. Problem was fixed in 4 days. Employee was consistent when trying to find contacts for my new Midas Credit Card which I have not received yet. I received a new starter. These folks certainly came through for me.
Very timely, excellent communication.
The guy was new who did my oil change. He forgot to reset my system so my oil light isn't on. I'll take it back soon so they can do that. The guy who works the lobby, sign-in area is awesome! He has the best customer service skills!
The location was not in a great part of town. A lady came in and was very rude to the rep and started throwing stuff around. I know it's not the location's fault but I felt a bit unsafe.
Shouldn't take an hour just for an oil change
I believe I was dealing with the manager, who was very professional, polite and thoroughly explained what would be done.
Very Friendly and knowledgeable. explained everything to me
Friendly workers, the person at the register was super friendly and helpful especially with financing options. Showed me exactly what was wrong and told me what needed to be done with the brake pads and rotors got everything done in a timely manner
The workers did not even acknowledge me for some time, although they were busy. Then I was quoted an extremely high price for an oil change and when I explained that's over double what I normally pay, the man basically called me a liar. I did not stay for service and will NEVER patronize a Midas again.
Service was fast and easy and the associates where super nice
Went to get struts, shocks, brake pads, and rotors. Car was still squeaking badly when I would drive longer than 5 minutes. And after a few more minutes, brakes would start to run against rotors again like nothing was fixed. Everytime I would go over the smallest bump or dent, car would still squeak very loudly as if the struts weren’t touched. Took it too PEPBOYS the next day to get new tires and had them look at my brakes and struts, was told that they were bad.
I went in to get my oil change and tire alignment. They refused to work on my car. They said and in their exact words that it's a lemon. I drive a nice 2009 eclipse. I went in on presidents day. I think they just didn't want to work on my car.
The new rep is great ,u past experiences weren't that great
Was to get a last minute appointment on the Saturday.
Workers were extremely helpful and friendly. I didn't have to wait long. The cost was great. I will definitely be back.
The price was too high for the work performed plus they were not able to complete a full diagnostic.
The overall pricing and the knowledge of the Manager explaining things to me
The front desk guy was friendly and kept me update also was very friendly to other customers even walk in's when they was very busy
Easy and fast. No issues at all. Wonderful communication with staff. Affordable service. I will return if any other issues arise. Keep up the good service!
I had purchased four brand new tires for my 2012 Madza 6I Sport Sedan)license OH. #GRS1056), including an extended warrantly on all tires and required service rotation. However, I began to experience a leak repeatedly on my from Driver's side tire, and subsequently took it to the Midas Shop#204 on four different occasions, and was given a different explanation (Incompetent) to what cause the air leakage, however, no inspection, the technician just inflated the tire @ 321 PSI and that was it. The fourth time, I was told that I needed a new tire rim, which was causing the leak. My question, is it normal procedure to inspect the rims before replacing four brand new tires, and why did it take four attempts to remedy this problem. I spoke to Mgr. and demanded a new tire replacement(invoice #0161263). Dissatisfied customer.
The black guy don’t remember his name . He was very friendly and assisted me very nicely . Great job thanks for your service
Very courteous staff. Service was quick
Got my car back on track and me back to work
The tires I needed were not in stock, there was fear that the tires would not be in that day, so I had to take the day off from work to wait for the service to be complete.
I had no complaints whatsoever. They were friendly and explained things very well. They apologized for a wait that I thought was an appropriate ti.e
I was overall satisfied with my service, however it was not communicated very well that the wrong part came in for my car, I had to call at 6pm which was closing time to see what was going on with my car luckily someone answered the phone or I would have been left in the dark.
The experience did not exceed my expectations, it met my expectations which is why I was satisfied, also the waiting area was very congested for the amount of business you guys received on that particular day. I assume weekends are your busiest days.
Nothing. Do not plan on returning.
Well, the guys were very nice and polite, the problem I have is when I left the shop. They put no sticker on my window to tell me when my next oil change is, they did not reset my car. I have a push start car and it has to be reset after every oil change. I've been other places and they just do it.
Stop rushing people to get Service there and they don’t have everything to do your car
OK well satisfied with the service I use them very often
Worker were nice and service was fast
I’m not highly because I don’t know a lot of people here but if I did I would
Midas is completely honest when it comes to servicing my car and they always show me visually whats wrong with my car I highly recommend midas
I really appreciated the mechanics taking the time to squeeze my vehicle in for diagnostic. They weren’t able to service my vehicle, but I appreciated the honesty. The fact that they acknowledged they wouldn’t be able to help me, but still provided me with valuable information at no charge shows the integrity of the workers at Midas. I would 100% bring my vehicles back for service as they’ve earned my trust.
Sam and company did exactly what they said they would do and did it well. Car drives like new. My neighbors thank you.
Explaining the price before the service and providing details inspection.
"Car was towed to Midas on Main. They put on new fuel pump (way overpriced, charged over $600 for pump that cost $277 at auto zone). When we drove off car stalled and hesitates. Gas cap warning light came on. Took back to Midas they put on new gas cap and "
"Great service, the staff was friendly and very knowledgeable."
i had a flat tire fixed and shop refused to put my spare back on underneath my car. i am still riding around with my spare in the back of my van taking up space i need for work. the attitude of the manager and the employee was disappointing. i will never u
The person who fixed my tire refused to put spare back where it belongs. Manager could make him and told me to go down the street.
Refused to replace spare in its proper place. Became agitated with me when I asked him to. I will be going elsewhere for my auto repair.
"I wouldn't recommend this midas location. Person didn't want to see my coupon, 29.99 oil change plus tire rotation brake inspection, etc. Was told my car uses synthetic oil- after the oil change was done- my car does not use synthetic. btw, never have had "
"I had a 8:00 to 10:00 appointment to have brakes done, oil change and tires rotated! Work was done by 9:45! Excellent! "
"Wow! I am very pleased! I called and advised Anthony that I thought that I was having brake concerns and he said to bring in my car. I did, He inspected my vehicle and it was NOT my brakes, but my sway bars. I bought new sway bars and everything is gr"
"Wow! I am very impressed! Anthony took care of all of my needs! I called and brought my car in for what I thought was a brake concern. Anthony advised me that it was the sway bars, not my brakes! He did not rip me off nor charge me extra! Excellent e"
Everyone at Midas did a excellent job.
Went in with brake issues and things quickly went South at no fault of the mechanic. My car needed to have a few other parts replaced... it took more than several hours and I even had to return the next morning... however all employees were professional an
"I went to these guys to help me with A/C. I knew I had excess in there so I politely requested them to drain everything and refill it. You know what they did,they added more into it,took $130 from me and asked me to leave,30 minutes later I called them to "
"3209 E Main Columbus Ohio 43213 oil change ,did not rotate tiers ,did no check air pressure, tried to charge me 40* for reg oil change said 2 tiers and Tyrod was bad not I went to Katz to get it looked at , Car Ok , left me in lobby with another customers "
"I thought I scheduled an appointment online but there was a mistake, they still helped me out as soon as they could. I didn?t even wait long. They got my car in & out and they even told me about other problems I needed to get fixed. I loved my experience I"
The manager at the location I was at was extremely rude and charged me over $330 for a new battery and to get it installed when I was told a different price over the phone the day before. I then called another local Midas and even a local competitor and w
So nice and friendly.. Also the employees helped out a senior citizen while I was there. Saved him a lot of money.. Shawn is the man!!
My visit was awesome I love the customer service and the peoples there and they do an excellent job with my car!!
A you always do a great job. Nice customer service as always I can not complain. Took care of my coupon ????
Big shout out to they guys at Midas. Ty was amazing and very helpful he had my car in an out in no time. He also took the time to talk to me and explain things. He was gracious with his time and attention. I would recommend this store to anyone looking for
"I pushed it a little too far and needed new brakes and rotors ASAP and walked in they had me in and out as quickly as possible, I had my morning coffee, got to watch the OSU game in the lobby, and they also showed me exactly what my truck needed! I will de"
"I love this shop. They are great and informative. Only issue i had was my tire pressure light didnt go off so i had to put air in my tires myself and my ""Service Car"" light wasnt reset, but overall they are a great location and ill continue to go there ind"
They do good job. Can't complain thanks
My car was over heating and I took it to Midas. HUGE mistake! While Drew the service manager was nice enough my car continued to over heat. Took it to another out of state location after it overheated again and they said the radiator fluid was low and w
I like taking my car to Midas for oil change because they treat me like a VIP customer.
"Horrible experience, having an appointment doesn?t matter , they tell you different times when they will be done and it?s not! I was overcharged for labor on a sensor that I bought that I needed put on my car .. messed up my radio, YouTubed to fix it. Had "
First of al wrong phone number
Recently had complete brake service and was completely satisfied. Developed major engine oil leak and was told by another shop that I needed major replacement of gaskets-lots of money! Brought my Jeep here to have it checked out. Drew Peters had his techs
Had an appointment scheduled for noon. And my car was ready way before I expected it to be!
"I would never, and I mean never again take another vehicle of mine back to any Midas to get a diagnosis done on my car. Took my car there on March 8, 2019 I paid Midas on E Main Cols. Ohio to see why my car was making a noise, and why it shake when you dri"
I love coming here because I know I?ll recieve the best service. William is genuinely a great guy and doesn?t take advantage of the fact that I?m a girl who has no experience on dealing with a vehicle. He was THE ONLY person who gave me the proper reasons
Oil change and tire rotation was smooth and fast.I?d definitely recommend Midas to anyone I know
Very satisfied with my visit got me in super quickly. Was not too pushy about selling. A great businessman and mechanics. Joe Riffle Is doing a great job taking time to get to know each customer and their needs.
"Excellent service! The gentleman that work there are all professional. Honest, quality work. I would highly recommend this location."
"On January 12th, 2019 I came in early morning frantic, my 18 year old son had to be at the DMV for his driving test and my tire light said low pressure, I knew that he wasn't going to be able to take it with the tire pressure low, so I explained it to the "
"Nice people and they show you about your car. I like these guys, they give good service. "
The main reason I'm writing this statement only pertains to the noteworthy service I and my family received at the midas outlet 3209 east main st in Whitehall from Joe Riffle and his staff everytime we have a problem with one of our car's or truck's. Mr Ri
"Joe Riffle has not just served his Country (Thank you for your service Joe!) but he and his team will serve you with Professionalism, integrity and a knowledge to get your vehicle repaired or simply maintained in a timely manner and you can rest easy that "
Just want to acknowledge Joe Riffle on his great custumer service.
My oil change went every well. But I needed to know about my front wheels and the tech was unable to help me..
My son called me from Columbus saying his brakes making noise. Look up locations for him to go. Good reviews from this location. So I decided to drive down to columbus from toledo to take his car myself. Well the service and employees were great. Ifeel
"Friday my brakes went out there were no warning lights, grinding, consistent squeaking. I called Midas 4-430 ON A FRIDAY ...they were booked really til next week, Joe allowed me to come in and be checked out. I left with brakes... Rotors..a diagnostic for"
I stopped in Midas to ask about tire pressure and how much air my tires should have. Joe Riffle the Manager answered all of my question without making me feel like I was a bother. He went outdoors and showed how to read a tire gauge and he filled my tires
The customer service was GREAT!!!!!!!Best in Columbus!
Joe helped me out extremely alot!!!!!! Great place for my car to get fixed!!! Keep up the great work guys
"Steve and the other technicians were extremely professional, prompt, and nice! It was my first time visiting this location and I?ll definitely be going back for my next oil change"
My First time going to this Midas I met Joe Riffle who is the manager it was a great experience I usually go to places that just try to get your money he knows his job and he was very professional and was eager to make sure I was satisfied and I will be ba
They where very helpful and courteous. And timely
"The guys did a good job. Been going there for years, will continue to do so."
The team at Midas was most helpful and provided excellent service.
"I received exceptional service on 8/10/2018 from my mechanic Phillip. He is very honest, thorough and a hard worker. He has integrity and is knowledgeable of my concerns. He goes the extra mile when servicing my vehicle and I hence get exceptional work "
"The guys were awesome ,troy, steve ,and phil who worked on my oldsmobile ,thank you all , great job !??"
I had a problem with my heating shield. They fixed it right away! Great service!... Midas is my go to when my mini van needs repairs!!!.. Thanks guys!!
I was very pleased with the service I received on my vehicle. I have been going to this location for years and have never been disappointed. I would recommend their service to anyone.
Stopped by for the first time yesterday since I am from out of town. Steve was exceptional! He was super friendly and helpful!
Customer Service was excellent!!
The got me in same day on a weekend at a fair price. excellent service too!
My experience this past visit was terrible and I will not be returning
"I had the best experience at the Midas shop on 3209 E Main St possible regarding the repair provided to my brake system on my Ford Escape. The manager was extremely knowledgeable, helpful and supportive. Frank Q. "
Told them it was starter on my car. They said are you sure? I said yes my step dad whose worked on cars for 50 years checked it. They called couple hours later said it was battery. I questioned them they advised that's what was wrong. Week later my starter
"Danny wias fantastic, I really like the fact that he was honest with me, respectable, polite and answered any questions that I had, he kept it real with me. I appreciate honesty when you go to get your vehicle service and the mechanic tells you what is wro"
I like this Midas location. The staff is always courteous and respectful You get a wide variety of people coming in and I have never seen the staff be rude to anyone. All customers are greeted nicely. I have had a lot of repairs done here and get a good
