Same day appointment, was in and out within an hour.
I was checked in immediately after entering the shop, got a call soon after I dropped off my vehicle giving me a breakdown of what was wrong and what work needed to be done and estimated cost. Work was done quickly after that and check out process was also fast
Dave is very customer focused. He explains the process and lays out the expectations of the job. Always willing to explain and answer any and all questions.
Dave is always a pleasure to see when you walk in and he is always and eager to help
Big Dave took time to explain all issues w my vehicle and safety concerns were addressed. He is a valued asset to your team.
Clearly state the estimated price before servicing the vehicle and make sure you print out or that the customer received their receipt thru email.
Not have a rude individual greet your customers. Explain to your workers the more clients you get the easier it is to staff And pay them fairly
Do not overcharge and do not coerce me into leaving a 5 star review on google.
Expert services and the management Dave was awesome thank you
The speed that this Midas serviced a flat tire.
Your prices are too high and not giving worthy for that price I have taken a used car inspection I got the report for visual inspection for 70$ visual inspection doesn’t gives exact health and body life of a car where as other automobile are offering a complete detailed inspection for just 25$ it’s not matter of money it’s matter of detailing the inspection
Because of not only the services rendered but the professional courtesy of the manager and the staff, as a whole.
Dave was great to work with and the tech was detailed even cleaned his finger prints off my jeep
No appointment but accommodation was made.
The staff was courtesy & help me make rigjt decisions
Complete the good and professional work
If they give me estimate time they have to finesh on time
Dave and everyone there always give 100% my kind of place.
Knowledgeable and friendly staff at this location.
Great service done in a timely manner
They were very professional and explained things to me so that I understood..
Looks like they were having fun / playing around the entire time I was there. I think they need a person in charge. They need to focus more of the job than talking to each other
Associate highly overestimated the labor involved and did not properly estimate what work would be involved which created a price overestimate that was much much higher than quotes received from dealerships, etc
I had booked my appointment for later than I thought, but even with a call off, they worked me in since I was there. They also didn't automatically tack on an air filter without asking first. I REALLY appreciated this because, at times, funds are limited, and we know that some places will change out parts and filters without asking. Midas, and this location, is the only place I take my vehicle. Thank you to the wonderful, friendly, knowledgeable staff! You are MUCH appreciated!
Great Customer Service!!!
I believe in associates name was Daniel and I know the second associate was Monty they were very professional efficient and friendly.
I heard a noise in my car,so I took it Midas for inspection and repair
Air filter was not n stock and had to wait for it to be delivered. They should have known b4 my appt.
When almost damaging someone car at least have a sincere apology
They were very helpful with my car emergency. The mechanic worked very hard
I did not have an appt. Sales Rep. was very concerned for my needs and took care of me immediately. I might add he was personable and friendly. Made my say.
I told the agent that I would like to get the horn fixed. I bought a new one. He didn’t tell me that he couldn’t fixe it . When I came to pick up the car I was surprised because I saw the horn at the same place inside the car.
Necesitaba un diagnóstico del aire acondicionado. Pero solamente me pidieron repuesto y nunca vi ese diagnóstico en papel ni los datos de lo que encontraron.
Very professional and friendly. Prices were extremely fair.
Everything went great. They didn’t check the Key drop box when I called to check status. They were still able to have work finished before I finished work
The mechanics are making jobs longer for more money charging 130 an hour saying it will take 3 hours for a tune up
Good communication and quick service.
Everything went smooth. Great service for my first visit.
Fast, friendly service. Explained everything well!
I was very satisfied with the service I received on my car also every staff member was very nice and friendly I will definitely bring my car back to Midas to get serviced again thanks guys
I was able to schedule my wheel alignment in less than 5 minutes. Once I arrived at the shop I was checked in and out in under 20 minutes. I’ve been to this location 3 times and have had great experiences each time.
I had a coupon for a free oil change. Didn't cost me a thing
The retailer and customer service was excellent
Everyone I encountered during my time waiting for my car to be fixed was very pleasant. I was kept in the loop about the entire process.
Deceptive place of business. Was overcharged for a 100 dollar part by an additional 200 dollars. Charged double for another part. Tail pipe hacked off on the end irregular cut. The manager apologized and refunded 230.00. I thought this business was a reputable place but now I believe they took advantage of me being a single white female senior citizen. Very hurt still by this. They didn't count on me looking underneath my car when I got home and seeing what part they actually installed. They probably get away with this often. Sad experience for me.
Friendly staff. Quick service.
Discounted pricing for Ohio state employee
Customer service is great, while my oil change was being done I found a $20 off coupon and asked the guy who helped me (may be the Mgr) if it was too late to use the coupon and he said no...made my day. Custome service is everything to me...people are so rude but not at Midas!!
Because when I got there I didn't have to wait long, then he fixed more then what I needed to be fixed. I will definitely be back.
Let the customer know in details any problem you come across with the car while working on it
No reason really. I thought the work done was expensive but my car is running good now.
Excellent communication with the attendent who received me in the shop. I've had consistently good service on all my trips here.
There's always room for improvement in any organization or a person
I was satisfied with the service but the price was a little more than I would have liked to pay but they were very helpful and professional and I will be back
The front desk and the mechanic were very professional
The staff was friendly and kept me informed with the status of the service. Staff was very considerate of my time and clearly communicated with me.
Fast friendly service. Did not feel that I was given the run around.
Superior customer service. This is always the case when I go to this Midas location.
The overall experience was great. The friendliness and welcoming of the employees was A1 from start to finish.
Appointment was easy. Oil changed in a timely manner. Loved the customer service
They were able to get me in the same day I scheduled for, only took an extra day to get the car fixed. Quick, quality work to replace my whole exhaust system. Price was fair, a little high for what we were expecting, but still fair. Called a couple of times to update me and tell me my options, pickup was smooth and painless too.
They fix the truck it made it new again
Service than earlier than expected even though had no appointment and it was before a major holiday so everywhere was busy. Just wish the alignment warranty was longer.
The service was excellent the person that waited on me was very friendly
Because of the superior service that I received. I can trust this Midas location to provide the best service on my vehicle.
Associate took my car right back, the wit was not long at all, he came out and told me I needed a cabin filter but not the air filter...he brought both out for me to see and the total price wasn't bad considering I need 100% synthetic oil and the cabin filter.
In my busy schedule, this Midas location made it possible to drop off my car and pick it back up after work. Staff friendly and professional.
Great friendly service!!!
Because of the professionalism and the superior customer service that I always receive at this particular Midas location.
I think that the price of the alternator was very different from the dealer shop.I checked the price from the dealer, and it was only $450.But Midas guy charged me $550 for a refurbished one!! + labor charge $250.It is extreme Price~!! the refurbished price on the market was around 100~200 only~!!Why should I pay $550 for the no-new-alternator?I found the truth of the price later, as I was in hurry that day!
The customer service guy was very friendly and nice to me
Employees looked very tired like they needed a break. They were still friendly and informative with my questions but looked like they hated their job. Maybe some employee appreciation is in order? They did great and my old car has never sounded better, but I wish they were happier.
They did a great job, highly satisfied
Customer service, staff took a break and just let my car sit for 25 Minutes, had my car running gas out for 10 minutes till I askew what was going on and then they pulled it out gas is too high and I never received a thank you, really bad experience. Thank you
I was made aware of the issues and the service was awesome.
Ease of scheduling online. Friendly service. The right price.
I was very satisfied with my visit at Midas. They explained my situation about my leaks and eased my mind. I left feeling better about it.
The price and confusion of the lifetime warranty on brake service
Staff is very upfront about problems, solutions, and cost. The manager stands behind the work. Work is done in a very time efficient manner.
Show the parts that was removed from my vehicle.
I like the time spent the vehicle to do the oil change the guys did very well didn't rush
Deje mi auto a la 10am, cita programada. Regrese 11.30am y no habían atendido mi auto. Recién 11.45am empezaron. Al mediodía me indican que mi auto necesita cambiar el filtro de aire y de gasolina, les dije que procedan. 20 minutos despues me dicen que no tenia el filtro de la gasolina, les dije que procedan con el filtro de aire. Después de 20 minutos, me entregan el auto, pero sin mi recibo final, ellos dijeron que lo enviarían por email. Al llegar a mi casa, veo que no resetearon la computadora del auto, seguía indicando cambio de aceite. Tuve que regresar otro día para que lo hicieran y me entreguen mi recibo.
I only got an oil change during this visit. Everything was clearly laid out to me from the pricing to how to even schedule an appointment. Very satisfied with the amount of time it took as well. Quick, easy, and fairly priced.
"I use Midas every time i get a chance. they never let me down. always courteous, and the get it done fast and right the first time at a competitive price. "
"This place is a joke,treat the older man very rude almost elder abuse,the man his name was Dustin very nice and helpful,but the 2 younger boys and I mean boys are rude to customers won't help others they claim not there job.sit out side and watch. If they "
My friend took his vehicle to the Karl rd Midas and advised them of the codes he got from his vehicle scanner. The company went thru with the repairs that he suggested from the code reader without doing a diagnosis on their own. They originally received
"Midas customer service sucks ,not very compassionate about other people ,I lost my job because Midas promised me my car on a certain day and lied about it ,Consumer Relations hung up on me and didnt even try to call back .....I will never recommend anyone "
I had my car here last weekend and Travis and the crew there really did a very nice job. Thank you all..
Was very nice if everything we asked!
Very nice service I wish everyone to go there and get the cars fix ????
Hello and good morning...I had my car worked on here and I must say that I had a great experience...I brought my car in and got a phone call shortly thereafter. Explained to me what the problem was and fixed it for me in a timely manner..Travis was very fr
Great! And very fast timing.
The wait was long and they were very busy, but the brakes seem to be working fine. They even noticed that the engine was idling rough and tightened a loose spark plug!
Best oil change experience i ever had the guys were great. Very helpful. Thank you so much guys you made my day.
caused more damage than was originally there it wound up costing over 2300 hundred dollars
"1st time i walked into store asked desk attendant the cost to replace brakes on 2010 sebring and was given an astronomical price...i left.....tried again, this time to replace thermostat cause car overheats....480$.....walked across street and had thermost"
Great service and time saving
The guys at Midas were amazing upfront and did amazing work!!!! Would definitely recommend it for anyone to go to the Karl rd Midas
The online scheduling process was simple and convenient. Upon arrival the staff was accommodating and quick I will using this location for my family with all 5 cars.
Great I go to them every time I need an oil change
I just want to five this Midas a good customer service rating. I was pleased with the job that was done.
"very negative answer to customer no respect to talk making price just looking and point that damages and my exhaust flame and ridiculous prices of $1,500.00 this guys are out of controlling the holyday I'm very offended with this situation of yesterday t"
"My husband dropped off his vehicle as soon as the store opened ( 7:30am) and was told his four tires would be changed in about two hours. Which was fine, turns out they broke the sensors and now it?ll take another two hours. I am writing this at 1:03pm and"
Scheduled an appointment online for tire rotation and oil change. Completed quickly and did great work!
It was amazing . I received the best customer service
Professional and done in a timely manner.
"Honest, fair, professional, and quick. What more could one want from a shop?"
"Customer service was fantastic, my wait time was low which I was excited that I didn?t have to wait long. Keshawn went up and beyond to make sure I understood everything he was informing me about my vehicle. Thanks ?? Store#216"
Called and made an appointment and was told it would be about a 45 minute wait. When I got there I was told it would be an hour and 45 minute wait. Left and went to Jiffy Lube who had me in and out in less than 30 minutes. Won't be back.
"Professional, kind. Took time to explain things."
Grrat service. Vert professi9 and courteous.
I had a great experience at Midas on karl rd. Josh the manager was awesome I recommend everyone to come to this location
The seal in the filter case apparently was not replaced and or tighten and all my OIL leaked out the vehicle started acting up and I thought the transmission had gone bad so I has to take it to aamco who had to do the very thing that I brought it to you f
The service was great. I appreciated the the fact being a woman alone I don?t feel like I was taken advantage of like most often time happens. Trust GOD in everything and he will work it out. Romans 8:28
I am so thankful for the mechanics at this location. They were extremely helpful and generous.
"Treated very well, by Joshua. I will return for future automotive service.Thank you."
I had a good experience at this shop. My 2nd visit here in 7 mos. I dwelt with Jordan who was very informative about what I needed and gave excellent customer service.
I'm total satisfied with the service I received. The staff are amazing one of my shocks blew on the way to the shop and they replaced both shocks along with my break replacements. Everyone is very helpful and they even showed me some very bad areas of rust
Had a muffler issue and they took real good care of me. ???????? the best customer service I?ve ever had.
Excellent service no hassels about anything. Manager did very well with customer service
"My husband got his Honda crv towed to midas on 4320 Karl rd Columbus Ohio 7 days ago, they changed the starter and yesterday the car did the same thing and now they saying this time it's my alternator, my question is why ya didn't see that my alternator wa"
I was in your shop this morning and witnessed a manager screaming at the top of his lungs at another employee that was working on a car. The employee seemed very calm and honestly blindsided by the altercation and then I witnessed him being told to leave
"Recently brought vehicle in for repair. They misdiagnosed the problem and charged us for it. Didn?t even properly diagnose the car, instead took customer?s explanation of the problem and went off of that. Very unprofessional and greedy. Don?t bring your ca"
Good job very nice group of employees
"Every time I bring my car in for oil change they give good feedback and recommendations. I'm not rich but they always find a discount for me, thanks guys. I'll be back to see you."
Friendly & informative staff. Got estimate for 2 U bolts. Ended up needing all three replaced but they honored first estimate and didn't charge for part/labor on third U-Joint. Truck rides smooth. Highly suggest.
I had a wonderful experience at Midas. Stopped in for an oil change and was greeted with quick service.Casey took excellent care of me and answered all of my questions and concerns. Would do business with you guys again
"They were very respectful and truly cared about me, and my vehicle. I've been going here for a long time and will continue too."
They took over an hour for an oil change but they were nice& thorough.
I arrived at opening time for a simple oil change and was done within an hour. I liked this service better than a fast dive in 15 minute service.
Were right in time with appointment to change oil as I waited. Made recommendations for additional work but did not feel pressured to have anything done immediately. Just the way it should be. Very friendly and orofessional.
EVERYTING WENT WELL. THE WAIT WAS OK. AND THE ATMOSPHERE WAS NICE.
"Love the guys, the service and the price! Everyone I have worked with has been very professional. Great store. Thanks for everything!!"
"I had a coupon for a tire rotation, oilChange, and to look over my car. I made an appointment to get it done at that time and still waited for over a hour before they pulled my car in, and still didn?t do everything like the tire rotation or checked over m"
I received fast and accurate service
"Was estimated 45 mim for an oil change, instead spent 90 min there however, the staff was friendly and work was as expected. "
Going here from the 1970's and they do a great job. Takes great care of my car. I won't take it any other place. They are the best.
" I have been taking my 1999 Ford Taurus to the Midas on Karl Road for more than five years. Even with management or crew changes, each staff member is kind, considerate, and explains what they are doing to keep my car running smoothly and helping me prior"
Intake Manifold Runner Control replaced. midas remembered my diagnosis and i was in and out within hours.
Very friendly and great service
Theses guys take their time and have the customers best interest. This is the ONLY midas i go to and i live out east
nice work but expensive. it excellent job
Everytime I visit this location its always a great experience...Damon Boggs is Awesome
Called to get a quote and the person hung up on me. Dan the owner of Karl road are rude I call to tell my son I'm in hospital and they hung up told me I was going to bye tires so my son could get the ticket they hung up I want apology or I can call the B
Austin bibb and Karl road texted my phone saying he going to kill me
All the stores Dan runs he is taking money no one is certified and there very rude they all should be fired austin bibb is collecting a Ssi check and telling them it's some one else
"It was my first time visiting Midas, I must say I left with a good experience. I got an oil change. Damon was very up front and honest regarding the price since it was a A foreign car."
I made a review they did not like the owner Dan cause they won't fix it and the sad thing Dan is making my son Austin Bibb call me and harassing and if he don't he will lose his job what a place and some time ago another co worker did brakes on a car in th
The one on Karol rd the work was Austin Bibb he is not Certified found out my van is liking they but a fuel pump in and that has been almost a week the owner did not care and it's a handicap van
the guys at midas are very courteous and helpful they did put my mind at ease for the problem that I had with my car and they even fixed my tire which turned out to have a nail in.
Very please with the service that I received from this visit but I am sad that I found out that my car was not fixed properly the first time and then I was told that the problem was back I was very upset and had to call the district manager who allowed me
"New customer that is satisfied / pleased with all aspects of repair visit. Based on what I saw, Midas should give Mngr. Cody Bachinski a raise in salary. I'll be back ! Dan W"
"Had great customer service, they were fast an did a great job as well!! With all the help of Cody Bachinski"
"I dropped my car of a week ago and it was not fixed properly. A gentleman from the Refugee location was in and had been hearing of Complaints all day. He asked that I give my complaints to the GM Dan W. Which I did, after letting him know what was going on"
Although the customer service was great I am not sure how much longer I will be coming to Midas since they have discontinued the military discount. I have been coming here for almost three years but I may be going somewhere else.
Came in for an oil change in the middle if the afternoon on a Monday and was told it would be HOURS before I could get an oil change. No offers to call another location or set up an appointment for another day. Just a curt dismissal. Rude. I'll be going to
