Staff were very professional and understanding to explain all things that needed to be updated and replaced with my vehicle
Other then charging $15 bucks to top off antifreeze, is extremely to much when u can get a whole bottle for $11. The service was great other then that. Will be going back
There is always room for improvement in any circumstance. I feel if a business offers free tire rotation with oil changes and you are a regular customer that should be done every other oil change without the customer having to mention it or ask for it.
The manager was professional an courteous.
Scott, my technician was very knowledgeable, friendly and professional. He provided a great service and completed my service in a timely manner.
I take my. 3 different vehicles there and have always been satisfied with the service I have received. THE service manager Mike has always been accommodating to my needs.
Great communication, standard service.
Customer service, explaining the process, and cost for the service. And what may be needed for the car in the near future.
I had just ran over a blade in the road in my new car, I pulled in to get air but when I saw the blade I could hear the air rushing out. They were able to patch it free of charge.
I was highly satisfied! Mr. Mike and Mario took good care of me.
The friendliness and transparency of the staff will have me coming back! THANK YOU
Scott did an amazing job taking care of my car and explaining everything I needed.
I was exceptionally satisfied with the customer service qnd work quality. I brought my wife's Toyota Scion to have a routine e maintenance done her vehicle as well. Great job and I will recommend your automotive services to all NY family and friends. Continue exceeding the customer's expectations.
Keeping the promises when we make appointments
Always friendly and they do an awesome job
Midas associates were very customer service orientated, professional, and communicated the battery issue in detail and easy to understand. My wife was very impressed, that she will scheduled a complete Maintenace on her vehicle in the very near future. Therefore, the Hawkins family was very satisfied with your professional service and gratitude with attitude from us.
Put a plastic seat cover on the driver's side and a paper floor mat to keep floors from getting dirty. I asked the guy at the front desk to make sure plastic was on my seat. My car us white on white. Your tech Mario laughed at me. He got the plastic because he seen ne witching him through the glass. When he was done no plastic was in my car and the floor was dirty. Technician get on the ground when looking under the car. That's why I asked him nicely. But they both Mario and front desk guy laughed in my face. I was rude or disrespectful. So why was I treated disrespectful. Why?
Everyone I interacted with was great! It just seemed to take much longer than I expected, especially because I could see in and actively not see them working on my car in that moment. However, I want to reiterate all the staff were awesome and kind and helpful and service was effective
I have been going to the Refugee Rd location for over 4 years and always pleased with the service and professionalism m.
Stopped in on Saturday to have a tire replaced. Was informed that they didn't have one in stock but could order one and would be available on Monday. I stopped by after work on Monday and they replaced the damaged tire.
I was satisfied , there was no reason for not being Highly satisfied, I have been going to Midas since i moved back from Florida in 2017 , and I have a Honda fit . I like dealing with Mike the manager , he goes above and beyond more so then how I have been treated at a Honda dealer . I feel that he and the other worker there are honest in their assessments of my vehicle
I love this place Mike the manager makes you feel so welcomed and part of the family .Explaining my vehicle issues to me and having patience to answer all my questions and concerns. I’m loving it
Per your website it stated a different price than what my actual charge was. You need to update website with correct pricing for oil change.
I have never at an issue with any repair(s) made to my vehicle over the years. Service is exactly what you pay for and sometimes more. Have had my repairs done at this location for multiple vehicles and will continue to do so.
I was satisfied overall with my experience with Midas. The customer service was great and when I brought my vehicle back because the issue was still happening they handled it and got the issue resolved within 24hrs.
Waited 3 hours for an alignment that I had an 8am appointment for due to a car from the previous day still being on the alignment machine. Common sense would’ve said get my car done first since I’m waiting and had an appointment then get back to the car that was on the lift previously because the owner wasn’t waiting on that car. But what do I know. Then when asked for a coupon because of how long I waited I was told there was an alignment coupon last month but not this month. It was Sept 2nd. Did nothing for me. Waited 3 hours for a 30 min service operation.
I feel there is always room for improvement and I prefer to have a sticker placed on my windshield stating the mileage for easy access of knowing when my mileage is close to needing to schedule another oil change rather than having to look at the invoice. Your locations don't seem to performance anymore or maybe you have to ask in order to receive the sticker I did the last time I received an oil change. I was in a hurry this time and did not ask. And as i got on the main highway and looked it was the old sticker on the windshield. The invoice also stated a different mileage than my vehicle actually had.
Switch was fixed in a timely manner
There want be a next time... very poor service.. and they wouldn't work with my car Shield insurance company... and I think that they botched my tune up
They were ready for me/my car when I arrived. The work was done at a reasonable amount of time.
Management and mechanics valued customer service.well informed customer with info needed. Seem to be honest about the customer needs and not try to rip anyone off. Well informed us. Give that particular midas a A+. The Management also explained mechanics first day on job he did excellent job for first time experience. Give him a A+ too. Will be coming back in the future for more services.
Mike and all the guys very friendly and knowledgeable. Very professional
I needed an air filter for the engine of my car. I was told it would be 10 mins longer as it had to delivered. The part did not get delivered until 45 minutes later. The guy at the front desk was so nice and kept calling to see where the part was, although at other Midas’ they have always had the engine air filter in stock and I’ve never had to wait an additional 45 mins on top of the hour it took for the oil change alone .
Mike and his staff are always professional, friendly and takes care of my car in a timely manner.
A good friendly straight forward handling of the problem and what I felt was a fair price for the service received.
Ease of scheduling, availability of the equipment, friendliness of the associate, and the wait time wasn't very long.
When I made my appointment, I explained that I need my rotors done and I will get my brake pads fixed the next weekend. My car was dropped off at the scheduled appointment time four hours later I come to pick up my car and the only thing was done was a brake inspection even though that is not what I asked for. I had gotten oil change April 1 and I was towed my brakes look good. Two weeks later I started having problems. I asked for the paperwork on my last oil change and the manager told me no even though he had it he told me to get out of the store and never come back he didn’t apologize for the inconvenience or anything.
Mike doing very good to take care of customers.
I always go to the Midas on Refugee Rd. Mike is always helpful and very nice. His staff always take good care of my car.
Most places take 30 minutes to an hour for an oil change not two hours
Mike was very knowledgeable and personable. He was helpful in getting me what I needed and not pressuring me to do anything else. He made all of my options clear and communicated clearly what the charges were. I had yo ask for clarification because the website was a little confusing when it gave me the price breakdown. While I waited for my vehicle I also saw Mike helping multiple other customers who were repeats. He knew their names it made it feel like a neighborhood/family shop. The technician cleaned up my rims from corrosion and had my vehicle done in great time. My only complaint would be that the television should have the closed captions on for deaf and hard of hearing customers. And I personally wouldn’t want to watch doctor Phil ever again. Thanks Mike and crew.
The employees were rude and disrespectful to me and other customers. They did not care about me or my car. The guy who checked me out upped prices that I did not agree to. Also I asked for an oil change and they automatically charged me the pricey one. They did not give me an oil change sticker. Got oil in my car and reset my trips which I did NOT want done. I will never give my money to midas again
Friendly staff, as little as they had. Was able to get it done in under a day so that was great. Only issue, which i did not communicate, was that i think the added fees on purchasing tires are ridiculous. i looked on line as they were recommended to be replaced and you are charging 2 mounting and balancing fees??? Makes no sense. Too many fees just to put 2 tires on. Will go elsewhere because of that. But do not take away from the job they did on the brakes, they were excellent. Just your Corporate pricing is out of whack on getting tires.
Very friendly and efficient service
All of the guys at my Midas are very friendly and know what to do when I go there. I get called by my first name when the talk with me. I am treated like family.
Made progress very friendly and very easy was aslo very fast progress from taking the car to the payment
labor cost was high for work done
I have been back in Columbus since 2017, and Mike and this location have been servicing my vehicle since. What is needed has always been explained thoroughly to me. Also, if I ask for my old parts I get them. Also, things are done in a timely manner as well. The pricing is a little less than if i took it to a dealership.
The manager was professional and courteous.
They made shorev I knew what was wrong with my vehicle then gave me a price to get it fixed after fixing the vehicle they showed me the parts they replaced and test drove the vehicle before returning it to me great 👍
Mike the sales associate/Technician was super cool and helpful.
I don't especially know the difference between Satisfied and Highly Satisfied. The service was what I hoped for and what I received. I was Satisfied. I didn't get anything for free or unexpected discounts.
Well nothing happened unusual, I just did not mark highly satiisfied,
The employees were all nice and we had an issue with a mad customer which involved calling the police and I feel Mike handled everything well.
I have dealt with this midas for several years , they have always been prompt and knowledgable with my services. They are very friendly and willing to go the extra mile to make sure I am satisfied with the work performed on my vehicle.
The lightening in the bathroom was horrible. I could barely see. it wasn’t handicap accessible either.
I don't take my cars anywhere else, Mike is very professional and I like the the customer service.
They were very professional and did a Great Job. Thanks
Acie C was extremely proud of the service.
Knowlege of the associate and the service was delivered on time.
Communication was awesome Suggestions were greatCleaner than I expected Great smile Made me comfortable with suggestions I'm confident of the knowledge the knowClarified misinformed I had I will be returning as long as that guy is the He is the best experience I've had with Midas and I've went to different one over the years with different vehicles
The first Midas I went to and scheduled an appointment with could not service my vehicle so I had to go across town to get my vehicle serviced. Then by the time the new Midas looked at it they told me the parts would not be readily available for a few days.
There was no complications in the process. The wait time was adequate and the mechanics were accommodating.
No combines. I feel as a woman, people take advantage due to the "ignorance" of auto repair. They did not.
Tire repair and resetting of odometer were done satisfactorily
Everything went very smoothly--from scheduling the appointment online to the check in and check out. The personnel were courteous and professional, and did a great job of explaining that I had some issues with my two rear tires.
Just how long it took for the parts to arrive..other than that the employees were professional and they worked quick once they arrived
This pickerington locations is thorough and professional at what they do.
No delays, and wonderful customer service
Usually fast and friendly
I would like someone to call me to work out a fair resolution. thank you
Thank you all that work for midas you guys rock and plan on being part of the midas family you took care of me and told me everything that needed to be done too my car and I will recommend all my girlfriends to your location thanks for everything 😊
Every thing went smooth and in a timely manner and very friendly
The staff was kind not only to me but to all the customers I saw them interact with. The tires I wanted they quickly got from the warehouse and my car was ready the the afternoon.
I called after realizing that I had waited too long for an oil change. Upon reaching the store & identifying myself, I was told that they could do my oil change in two hours. Arrived at the store & my work was completed in a timely fashion.
Had an appt for 8am dropped my car off. They called about something that cost 45 dollars or in that price range. Came back later on to pick up my car and then they tell me that the hose that my car needs they don't have. I ask for my car and when would the
"Had an appointment for 8am , came back a 3pm car still not ready . Needed more parts can't get till next day. Car won't be ready until 6pm. I'm spending 2000.00 on my car and this is the service I get. Really"
go somewhere but Midas four trip so far for them to try to fix it and it is not fixed yet. The one star rating is way to high for there service
I have used these guys about 3 or 4 times. They are very good at what they do. Everyone there is so nice and friendly. They explain everything to where I could understand. I will continue to use them.
The shop manager Mr. Mike was very professional and prompt when I walked in for my appointment. The technician who serviced the vehicle was thorough and also friendly. The entire staff is awesome!
The staff was friendly and courteous. The issued I had with my vehicle was explained and brake service was completed in a reasonable amount of time. I would recommend this Midas shop to others.
"I feel that Midas is responsible for the damage to my waterpump after leaving my car overnight for a totally different repair. I know this because my car sensors tell me everything about my car and I had no indication regarding thermostat, seal leaks. Ther"
Did a great job and keep up the good work
"Great customer service, made me aware of what needed to be done, Courtesy and reliable. "
"went in for brakes and rotors, upon the courtesy inspection of the car, it was shown that I had 2 broke rear coil springs, and a bad ABS speed sensor looked like it was chewed in two. my Abs light had been on for a while. Roy the mechanic was fantastic, "
Nasty manager. You can repair a tire with fix a flat. He just didn't want to. Went to Goodyear and they took care of it. Will be going to Goodyear from now on
"Had an appointment at 1pm, came on time, the guy told me that I will have to wait for 2 hours before he pulls a car instead of calling me in advance to let me know that they?re tied up. I told him that 2 hours is too long for someone who has an appointment"
I stopped in to have the brakes done on my car. They took care of me the same day. They did a great job on our car and my wife couldn't be happier. I got the same great service on my other car.
"Have been going to midas since 2017, Mike the manager is excellent professional and patient , will answer questions and give you good understanding what your vehicle problem could be "
I highly recommend this Midas location. Everybody is professional and helpful. I appreciate the same day service at a reasonable cost.
Mike is very hands on and explains every step to me about what is being done to my truck. Thanks Mike
My check engine light came on after a oil change and they tried giving me excuses about what could of happend without telling the truth!!!!!
"I was a walk in for an oil change and tire rotation on a Saturday late in the day, The store manager was able to get me right in. The service was quick efficient and professional. Manager""s demeanor was very personable and welcoming. Highly recommend."
"The installation of my exhaust was lengthy, but definitely worth it. It was installed perfectly. I appreciate the manager getting me an appointment on such short notice. Everyone was friendly. However, once I went to clean the exterior of my car, I noticed"
Always get the best customer service !!!
"We were on a mini vacation and on the way home, still about 2 miles from home the car started making a horrible buzzing noise out of nowhere. We called Midas and they told us to stop in and had us on our way in less than 20 minutes. AMAZING customer servic"
Mike and his crew are the best!!!!!! Thank You
"My car broke down driving home from work, naturally this was not exactly a great end to a work day. It was comforting working with the same crew members from our past visits, and having a friendly person on the other end of the line when calling for availa"
We brought in a tire we had bought previously that had sustained sidewall damage. The road hazard coverage took the pain out of the replacement cost and although they didn't have that exact tire in stock they were able to fix it overnight and replace the s
You guy did an awesome job..
"The staff was extremely friendly and the service was fast. I had my tire issue diagnosed, replaced, and out the door in half an hour. "
"Seems excellent, efficient, and inexpensive thank you Midas and thanks to mike at the refuge location he has been awesome too me for years and always helps please recognize him MIKE REFUGEE RD ?next to Kroger and express auto sales?"
"I would definitely recommend Midas. Matter of fact, I sent my sister there to have work done on her car. They were so nice and friendly. The manager Mike was awesome"
"Every time I come to Midas, the service provided by Mike and Roy has been excellent. Roy typically is the guy who services my car and he takes the time to explain why and what he needs to do to ensure my car continues to run properly. My level of comfort w"
"Decided to stop in Midas on Refugee Road for an oil change. This was a great decision. After my last oil change at another ""well known"" shop, I was told I needed tires asap. Michael let me see that I did not and would not need tires prior to next winte"
I appreciate Midas for providing excellent work and friendly service. I feel confident when I need car care that Midas will attend to my car in a timely manner and also provide good service. Wait times are usually short for routine maintenance. A friend re
"Love this shop. I know all of the guys that work there and I get greeted by name when I walk in. Best service, and best ""this is what you should get done to your vehicle, however, you don't need it ASAP. But plan for it with in X-months."" Very trustworthy "
Owner left a response to fill info out after bad experience
"After going to 5 places to have my car worked on without success, I stopped in Midas. They took me right in and had me out in no time. They did and gave A* service. I will be back the next time I need any service."
"Mike and Roy took care of my flat tire right away!As always, GREAT JOB!"
Just came into get my oil changed . Kind and respectful management . Didn?t try to hard sell me on anything crazy . Just made honest recommendations . This locations not in the best area but I?ve had issues with places in the past but this place gets my ap
"Ive been here several times and now with multiple cars Mike is always so nice and helpful and i know very little car speak so he always helps me understand without treating me like a dummy. Everytime ive had work done (brakes, tires, engine light checks an"
Always have great service and very friendly
"A/C wasn't working... took it Roy at Midas.Couple hours later, it was fixed and at a good price."
Will continue using this Midas because of the excellent service.
I'm a repeat customer. Manager Michael Hardaway is personable and friendly. He has a great attitude and always gets me in and out in a timely manner . Let's me know right away what the issue is pertaining to my car. Orders the parts and his guys get righ
Reasonably priced and very professional service
"When I make an appointment, I believe I have to get my service on time. A mere oil change should not take more than 3 hours, this is unacceptable and totally wrong. "
Midas is the place I have been going to for years to have my car service. Excellent work
"I?ve been a customer here for years, mike has always been such a professional person, honest and respectful. I always recommend this shop on Refugee rd for any repairs. And tell my friends to ask for mike.??"
All of the guys at this location are always very helpful and are willing to explain what is going on. If you do not understand they will explain it in a way that I understand.
I am exceptionally pleased with the service at Midas. During the spring of 2017 I had extensive repairs done on my car. My car runs like it is brand new. The service personnel are extremely courteous. I feel secure since I've been referred to Midas. Before
The service at this Midas location was great. They showed what I need fixed. They were very helpful and great to have my truck serviced by.
After visiting Midas and having my car repaired it is running much better. I'm so glad I can rely on Midas to do good work on my vehicle.
Mike and his crew are THE service center you can trust! I am and have always been pleased with the results!
Mike is always so professional. All of the staff is so friendly which makes this process so much better. They are so quick so that you are not there forever. Keep up the awesome work
First they closed up with my vehicle without calling or giving me any information about my car overnight!!! The next day I still had to call and they still had no idea what was wrong with my car!! Then I finally talk to them another day later and they say
Mike and the guys at the Refugee Rd location are amazing and have never steered my husband or myself wrong. Been going here for 5 years and will continue to go until we move too far away!!
"Quality service, friendly, knowledgeable staff. "
Shawn Raney was the consummate manager. He provided a clear explanation of what services were needed and which ones could be delayed. He made it all a pleasant experience. Definitely someone to trust.
You guys did a great job!
My 2002 PT Cruiser has never driven better!! Thanks Mike and Joe!
Mike and Joe did a fantastic job on my PT Cruiser! It drives like a new one!
Well I wrote a very long review and it wasn't posted on here my guess is because it's very negative.
"My wife and I took our rodeo isuzu to the shop on refugee road in Columbus, Ohio to have a transmission leak fixed that Mike the manager had fixed when he was managing the store in Pickerington about 3 years ago. Mike has always been good with us so that's"
Love Mike. He is always so happy to see his customers and is always so helpful
My husband and I have been a customer for more thatn 2 years and really appreciate Mike and his crew. My car is fixed in a timely manner. I'm also given coupons which help me with more saving. I trust their expertise and would recommend them to anyone!
I felt like they were not just telling me this or that needed fixed just to get my money. I trust them 100% with my car..And the mechanic Victor is a genius.
"Mike that manager and his staff explained everything in simple terms to me and did an excellent job on installing and aligning my tires , the cost was what I had been quoted ."
Very polite. Fast and efficient.
"The tech stripped my oil drain plug, I lost approx 2-3 quarts of oil and to add injury to insult I had to wait over 2 hours when I brought it back. I probably will never return to Midas. I was given 1 free oil change as a token gesture, also Roy made sure "
"My experience at Midas has been outstanding. Mike the manager treats all customers with courtesy, his dividend attention, and he makes sure your satisfied before leaving. The crew also does an outstanding job to have your car back to running in a timely ma"
I took my 2007 Pacifica for oil change. I waited in lobby . They then informed me that they had discovered an oil leak and transmission leak. However never had there been oil or any liquid in my drive way. And they said I would need a new oil pan and charg
I needed a water pump and they wanted almost $160 more than another place and wanted $90 for engine coolant. Another woman in the waiting room had a new pump put in and it still leaked! Friendly and attentive but I wouldnt recommend it.
