Second time having service at this location and have been very satisfied on both occasions I will be utilizing this shop moving forward for all my service.
All were kind and professional
Made an appointment for an oil change, which was honored. It took about 1.5 hrs to get the oil changed and tires rotated, which was honestly longer than I expected. However, I am left a little bit frustrated that they did not respect my car. No protection was used for my car seats or floor mats, and now I have oil all over my mats (see photo) and shoes and will need to clean up the oil off the mats. They also did not put in a new sticker in the window for the next oil change reminder, which I think is pretty standard. And they forgot to put on all the hubcaps on my wheels, until I reminded them that one is missing. Very sloppy in my opinion. I think I'll go back to Tire Discounters as I have always done.
After I left my coolant light came on 5 miles down the road. I had to pull. The last thing I asked the service person was will you check all fluids. He said definitely. Obviously they didn't. I had to walk to a store and buy antifreeze. They should gave noticed that.
Every thing went smoothly
Everyone was very nice and helpful
This my go to Midas and I have been very satisfied with both management and techs.One recommendation for the techs is to leave settings the way they found them. My lights were turned off. I just bought the car and still learning the switches. When I got my car back I had to struggle to find my default settings. Not their fault but just a recommendation. Excellent folks.
I wish the tv was not blaring or playing dirty unchristian shows. It be nice if it was of and will be greatly appreciated if I come back!
Great staff. Great and quality service
Great service and friendly
I used to visit a Midas location in Dublin, OH for a similar service, when compared that that this location performance on all account is sub par
On this occasion there was no charge and hence no surprises.
They did not try to "up sell" me in any way!
Service you can trust in getting the job performed as planned
They were very rude. Communication was rude as well. I was told there was nothing wrong with my vehicle took my vehicle somewhere else was told I need a thermostat.
Remove that manager and find someone like you had for many years. 30 plus years I been going to Midas. And never was there such an obnoxious arrogant manger at any of the locations I attended. I will not go back there again as long as he is employed there
I had a flat during a two day wedding event. Located the nearest tire repair, luckily Midas! Next morning at 8 o'clock opening I booked at 9:30. Arrived at 9, in bay at 9:05, out at 9:27....FREE! Beat that!
I came in for a routine oil change. During the visit they noticed that all four tires were cracking including the sidewall. They recommended that new tires be purchased. And I agree with that assessment and I appreciate it. However,The quote of tires that he showed me is different than what was actually installed. And looking at whenthe tires were manufactured, it was in 2021. (2521). That means those tires were manufactured two years ago. So for just a little bit more, I would go to another shop to get a better brand and knowing those tires were more recently manufactured.
If there are coupons available, the associate should let the customer know that. It seems a little unethical for a customer to unknowingly pay full price when there are coupons available. We can all benefit from saving a little money nowadays.
I have done business at this location for over 15 years and all my 8 vehicles were maintained here. My latest experience showed me that the change in management has reduced the need to be reasonable on charges and justification of the charges.
The people were friendly and efficient.
The manger was bety informativr
The staff was extremely helpful and kind.
Employees were friendly and professional
customer service was very rude. He was not informative of the process and made us feel dumb about our description of what was going on. He was very rude when i asked about the process as well as wait time. I did not mind waiting but just wanted to walk outside rather than sit in the room.
They didn’t fix my issue as promised when confronted they didn’t give a clear answer
always fell i was treated fairly
I've been to this location many times. I would and do recommend to others. Service is quick and priced fairly.
David is an exceptional employee salesman and always does a fantastic job I love MY Midas store
Didn't try to upset me on additional items or services.
Quick serviceGood customer service
I always receive excellent customer service. They are very knowledgeable, professional, helpful, and clear
The manager Dave is knowledgeable and friendly. Service is great! I will continue to come back!
I trust the service desk and technicians based on past experiences.
The employees were very friendly and explained everything to me prior to doing the work. I was also kept informed about the process during my wait.
All the associates were professional and explained things well. They were respectful and did not try to sell you other services. They were just spectacular and on point.
Just an overall easy experience. No BS-ing about "extra stuff" needed. Workers were friendly, upbeat and had great communication.
The oil change was finished quickly and the employees were very nice.
Great service. You are treated as family or friends
They were fast and at a reasonable price.
Always had a good experience at this Midas. For this particular visit I needed help correcting a “questionable” exhaust repair on a very old car. The car was fixed in less than half a day, and I can only hope the handy work of my father in law, gave the shop a good laugh.
Very friendly and helpful.
Good manager friendly and good service
The gentleman was polite and knowledgeable.
Great customer service & was able to complete the service in a timely manner!
The staff is always friendly. I got there at my scheduled time and I was helped right away. Was in and out quickly! But they always answer any questions I have regarding my vehicle.
The gentleman at the front desk was very friendly and helpful. He was able to explain the services and made sure we were taken care of.
The service was quick and friendly and I waited less than an hour once I arrived with my vehicle.
I always use the Midas on Miamiburg Centerville Rd and the staff are so friendly and helpful. They know my name everytime I come in and greet me with a hello. They keep my car in wonderful condition plus advise me if my car will need any work in the future. I've been going to Midas for several years and I'm very satisfied with the work, service and staff.
David is very friendly & personable, made scheduling quick & painless, then when I came in he was at the desk & was very nice.
Both front end managers are very easy to work with. I trust them that they will not over-diagnose the car and fix what needs to be fixed and not a bunch of BS!
They are quick to take care of my car. They suggest things that need fixing but do not push. They always leave my car clean.
Team was extremely attentive, and got my truck in for a tire check (needed balance) in an expeditious manner. Everything fixed in a reasonable amount of time and I was on my way.
Amazing staff, friendly and quick. I know Im in good hands. I also take my car to this location
I was a female and a lot of times you feel like you are going to be taken advantage of, but everyone was very friendly, and I felt comfortable. I felt like I was safe while I waited on my car.
I misunderstood the timing set up for my appointment. I thought it was a 2 hour window, but I ended up showing up about an hour or so late. I explained my confusion, the man at the service desk understood my confusion and had my car in and out for the oil change without any delay and with kindness and understanding. A win in my book. Thank you!
How fast and friendly service they have. We have been their customers for over 10 years
Great employees! A little pricey for an oil change but the fast service and convenient area is worth it!
The manager Dave is excellent. Great customer skills, friendly and knowledgeable!
I’m always satisfied with the customer service I receive at this Midas. I’ve been coming to this Midas for more than 25 years.
When the customer makes an appointment for an oil change the expectation is that Midas will essentially get the vehicle in the bay within 10 minutes of that and perform the service in a timely manner....else what is the purpose of making an appointment? Appointment was at 10am - vehicle didn't go into bay until about 1115. Not acceptable.
The manager was very polite and knowledgeable. The employees were kind and kept busy working on vehicles.
The front desk person is highly knowledgeable, honest and transparent.
The associates at Midas were friendly, professional, and easy to work with. I've never had an issue with this location and that keeps me coming back.
Texted oil change near. Saw, read your great ad asked for appointment at 10am, arrived and 35 minutes later all done for $59.95 People were trust worthy I felt, young man that did the work was very respectful, no hustles or tell you what you need for only $267 more. I will definitely be back in 7K miles or less.
The staff was very knowledgeable and diagnosed the problem and explained to me. Very satisficed with the staff who were very friendly
Called at 8 AM to make appointment for a new tire. "How about noon today?"Arrived at noon, left before 1 PM with a new tire installed.
Professionalism of staff and quality of work.
Lifetime Midas muffler failed after 7 years on my wife's RAV4, so visited the closest Midas shop to my house. They told me they couldn't access installation records when the work was done at another Midas shop, so I took it to the Midas shop that did the original work. They looked up the paperwork (and told me that all shops were tied in to a central recordkeeping computer), confirmed the muffler had failed, ordered another and told me to come in anytime after its arrival (3 days hence). I did, they installed the new muffler while I waited and that was that. BTW I still have a Midas muffler that was installed on my 73 BMW in either 1989 or 1990--and is still in good shape. But someday...
Great communication and speed of service
Always excellent service and professional service
The closing tech went above and beyond he stayed after hours to handle my service needs
I scheduled that morning and was approved right away. I waited and that was very short. My only issue was that I scheduled using a discount but it was not there when I checked out. The person fixed it for me, and he admitted that the website is not always the best way to schedule an appointment and suggested I call next time. So all was good except the website scheduling.
Very nice, straightforward, and got me in and out.
Took my car in for a brake check and they were very knowledgeable and honest with their assessment. They worked efficiently and communicated in every step of the way. Very happy with the Manager and the workers there. Recommend highly.
THEY ALL WAS GREAT AND FRIENDLY AND THEY DO GREAT JOB
Yes highly trust staff experience
The service manager told me the status of the work load, how long it would be before they got to me, they diagnosed my issue and they took care of it.
Always get GREAT service here at this location.
Wait time excessive because they ran out of welding wire. Why wouldn't they have a spare for something they use every day?
My car had grease all over the car şeatIm glad İ was not wearing Nice clothes that day
Midas was quick to diagnose my brake problems, then provided professional and affordable service to fix the problem and get me back on the road. The staff communicated well and were friendly and professional.
I asked for a check on the bottom making a popping noise, the associate did a very thorough check of everything under the vehicle, showed me the items and explained all the issues. He was helpful. The Manager was very friendly and communicated well.
Manager is always friendly and helpful
Customer service, Explaining and honesty, and Price
The Manager was really helpful and honest makes sure the costumer is aware of everything including future issues gave exact quotes. Staff overall were professional worked at a sense of urgency. Will be recommending people to come to this location.
I dropped my car off because my breaks are starting to make some notice. I told the check in guy I was getting ready to sell my car but wanted to see about stopping the squeak. They called me later and told me it would be over $900 because all of my pads and rotors needed replaced. Obviously I didn’t select to have services done. Instead I went to another shop and paid $100 to have my front pads only replaced and my car breaks quietly now. Not sure why you’d try to back me into paying $900 with no other option when I stated from the beginning I was selling it. My car is old and run down. What a total joke.
I always have great experiences with taking my cars to the Midas on Miamisburg Centerville Road. People that work there are great.
This location has always been friendly and helpful, no matter what my car issue has been or how short the notice I've given. I've never been unhappy with the work they do or any of the people there.
They were very friendly and speedy. Love that they don?t charge labor for putting in the air filter they just took out. Honest. Decent. Friendly.
"Waited forever in waiting room, even though I had a appointment. Two hours after my appointment time, thy had my car on the rack fifteen minutes. Had worn tires on front, and wanted them rotated to the back. They never asked for lug key so I checked my tir"
I went to have my car checked out to see why my check engine light was on in my dashboard and the guy at the desk informed me that there was a recall on the power steering and gave me paperwork to take to Toyota. The paperwork he gave me didn?t even have m
Service was done in a timely manner only thing I wasn?t too happy about they usually offer to top off your washer fluids check tires and rotate them - none of this was done. But besides that everything else was good
Recently I just had an oil change however I've used the Dayton Mall Midas for years. They are consistent and reliable regardless of the service.
"Super friendly, discussed options with me. Would definitely recommend "
They did a really quick job getting me in and out but there was no tire rotation done with my oil change. I kept looking at the sign for the oil change and I'm not sure they even topped off the fluids like the sign says. All I saw completed was the oil cha
My oil change was done on time and used my discount card and more.
I handed over my keys ... walked across the street for Salvation Army shopping... came back a half hour later and my car was waiting on me. The staff was funny and friendly. If Midas continues with the $25 coupon I will be returning with all my vehicles!
Friendly people and great service
"As always, Midas has never let me down. Keep up the great work"
Very happy with the service
"After I received my oil change, it stated on my paperwork that I declined a tire rotation which I did not,I thought it was part of my oil change but I was Informed after years of going here that they only do it when requested even though it?s ?included?."
I was in Midas in centerville maimisburg yesterday to oil change my car and try to re check my sway bar link Bec my car has have knocking noise and they give me the price and I told them I will be back to ask my gf the price but the maneger is being rude a
"Been going to my Dayton OH Midas for years for mine and my husband?s car repair and maintenance. Mark, the manager, has always taken good care of us. He knows me by first name. It?s good to have a reputable company that provides good customer service to go"
Making the online appointment was great. Got a response in a few minutes. I scheduled the appointment from 2pm - 4pm. I?m x military and always show up early. Around 1:45 I arrived and spoke too the assistant manager. He was a very nice person. I had a quo
It wasn't long at all. The staff was nice and my car feels better.
Friendly staff and knowledgeable.
Great service, polite staff
I have known Midas for many years and they have always been friendly and professional. My vehicle has never gone bad after Midas services. Thank you as always
Excellent service. Friendly staff
Great service, no appointment required +++, fast work. Only negative experience was a $500 for hub bearing replacement. I think that was high but i was in a hurry so i did it anyway.
Excellent! They did a great job!
Terrible Manager. Rude and lacks professionalism and how to talk to people. I filled out a complained against him and I called the Relationship phone number and spoke to agent and requested a manager to call me back based on my concerns. This has been 2 we
I went in about 3 weeks ago for an oil change and specifically asked for a quote on brakes due to chirping brake pads (not to mention tire rotation and brake inspection supposed to be included with oil change anyway). I was told when I picked it up that a
Great service! Arrived without an appointment and received excellent service with a very minimum wait time of maybe 10 minutes. Seems I arrived, and was in an out in like45 minutes which also included my wait time. Thanks Guys!!!!
"I used to love this shop-now I'll go to the one on Dorothy. I asked if he could check & see if the tires needed to be rotated-I don't think they looked at them at all, as I needed to go back & have air put in them. It's been weeks later & they are still fu"
Service was excellent they were so friendly got me in got me out
They treat me right so i continue to return
Very happy with service there ??
Great value and fast turnaround
Have been going to this Midas fo about a yer and a half now and you Alena few of my family cars there to get oil change. I will never be going back as the Manager there( Mark Hurd) basically told me he didn?t want my business anymore. Not to come back. Cal
The Manager's Mark and Chris exceed in exceptional customer service. The whole crew there are the best around. I have went to them for years they do great work. I dont let just anyone touch my vehicles. I trust them to do the job right. They have the kind
Been going to Midas for about 5 years now and it?s convenient and I like the customer service.
"We have always received excellent service at this location. We feel the team is honest and straightforward without any ""sales"" pressure. Service and quality is better than Lexus dealer."
friendly and great service
Made an online appointment 2 hours before the arrival time. I show up and they apparently had someone call half an hour before I arrive and put them ahead of me then said ?well we can?t guarantee we will get you done tonight they have this online thing and
Midas provides good service
"I took my van to Midas to have them check into a bumping grinding noise near my left front tire. They called to say I needed an axle shaft replaced. They did the work, and charged me $392. I picked up my van only to discover the same bumping grinding noise"
The Midas I visited has a very friendly staff & keep you well-informed.
"The manager was nice and very accommodating. However on the checklist the technician that done the work checked that he checked my fluid levels. However,my power steering level was low when I went in there and afterwards I checked it and it was still low. "
this one particular midas location on Miamisburg centerville rd i only visit, they don't try to pressure women to get unnecessary repairs or upcharge etc like most shops for their commission. Only had one minor issue with one of the guys (don't remember his name) but Mark is preferred! The other locations i went to they suck in my opinion. Been taking my vehicles here for a while now. Keep up the good work guys!
"Made the problem I was having worse. Infact, after getting back home (only minutes away), I popped the hood to check ""the work."" As I was looking, the radiator hose slipped off (clamp and hose was not on tight enough) and hot coolant splashed up on me. Slo"
HEY THEY DID A GREAT JOB THEY WERE VERY HELPFUL IN A TIMELY MATTER
The staff are great & very professional. They goes out there way to make sure there consumers. Thanks
Good customer relationship. They do a good job on car repairs. Family oriented environment. Thank you Mr. Chris for all you do.
I have been going to Midas for years and they are always nice and courteous. They always take great care of me and my car!
I use this particular store often - great service and trustworthy opinions.
Greeted me by name and immediately started working on my car and got me out of time in timely manner. Will bring my car and any cars I have to this location anytime.
Service has been outstanding. Mark is the best service person I have ever dealt with at a service place. He is straight forward and I appreciate that.
I went in for my most recent oil change and was in and out within a half hour! I come here regularly and the staff are always enthusiastic and friendly. They always explain any issues with my vehicle and are understanding with my timelines on repairs.
Great service, wait was kind of long for a appointment but overall worth the wait
"I went for oil change with an appointment set before. This took me 4 hours.Never mind, i took the car and went home then i noticed that the wheel knot was missed.I drove back and i asked gently for the knot.The man told me yeah we lost it somewhere and we "
"Save yourself time and go somewhere else to check or fix your car. Mark Hurd, the ?manger? is very rude and disrespectful. "
Always a friendly Midas. They were organized and good timing on their estimate of when to be finish. Great job guys
"Save your self time and go somewhere else to check or fix your car. Mark Hurd, the ?manger? is very rude and disrespectful. "
Always a good experience . Plus I like the reminders when my car is due for an oil change.
"The entire male staff treated me very well. Mark and Chris are a great management team. Except for the missing center middle piece that covers my lugnuts on one of my brand new tires, I'm pretty satisfied."
"The Midas men take excellent care of my car needs. Mark, the manager, is kind and knowledgeable. He takes time to explain everything. Chris is the same way. As a female, I trust these men to take care of my car. Except, the middle circle to my hubcap is "
Good service, and they check the car status
Excellent service as always
Would highly recommend this store. Mark has done a grrat job over the years
I called on a Wednesday afternoon and was set up very quickly with a Friday appointment. Very cheerful and upbeat atmosphere. I will definitely continue to bring my vehicle here for all my vehicle needs. Great job!
You did a great work on my vehicle
"Had and oil change from them, Got to work and the o-ring from my oil filter was not sealed correctly leaked the entire reservoir onto the concrete and left me stranded #neveragain"
Was very pleased as usual
Mark and the team have done an exceptional job determining what needs to be repaired on all 3 cars I have taken to them. I am very happy to know a job well done will happen at their midas shop. Thank you
Great customer service! Wouldn?t want to go anywhere else.
The jeep man fixed my jeep quickly and gave me useful info on my jeep and things to do and look out for. It was a very good experience and I will continue to use Midas in the future.
Did oil/filter change & multipoint inspection. They are pretty quick and professional.
The crew at this location is top notch!They make me feel like ?family?
"on time, friendly service"
I found leakages after they did oil change and they had to fix it after I found the oil leaking
Great customer service! Always do great work however I had a coupon and was overcharged.
"Friendly staff, great service and very informative on service options"
"I have been going to Midas for several years,taking all three cars and they do a great job and very friendly,They tell what needs to be done now and what can waite."
"I noticed that during the repair ( I waited ) the car was never started ( overhead door never opened ) Ibut did not think anything about it at the time, I did not tested it till around 4 or 5 days later (got warm enough) and the compressor clutch would not"
"The appointment window was from 9:30-11:30 and I was served promptly at 9:30. Mark, the Service Manager, earned more of my business by matching on the spot pricing I was given by Sams on Michelin tires based on my quote from Sams without requiring the quo"
This location actually answered the phone and scheduled an oil change quickly. Staff was very friendly and the wait time was short.
Wonderful service. Very helpful and explained to me what needed to be done. Great Staff!
On time and below estimate.
"I have always been greeted with a smile and courtesy. Even when the job is expensive, they seem to understand my concern about the expenses. They have done a wonderful job with my Honda and they inform me of future recommendation."
"Service was great and car seems to be doing great. Only issue was that it took a week for the part(s) to arrive and in this day and age that seems very, very slow to me."
I always get great service whenever I bring my vehicle in at Midas.
They had me in and out within 40 min. Loved how flexible they were with my appt time
Midas in miamisburg Ohio just completely sucks and Im going to leave it at that!
I came here to do a full car inspection. I was supposed to get a detailed car inspection with a report and I was told it was suppose to take around an hour. They ended up kicking me out in the first couple minutes. My car has a rebuilt title and has been i
I had my muffler replaced on my 2010 Equinox. They did it for a fair price and in a timely manner. I liked the fact that they did not try to sell me anything else. No pushy sales guy to harass me.
"Friendly, thorough, and inexpensive."
Mark and crew did a great job for my 100k miles service. Excellent service at a great price!
This is the third time I have to change shocks in last few years. They provide poor quality shocks. Although there is life time warranty but I had to pay labor with every change. One time all my tires gone bad due to these poor quality shocks. Poor quality parts ended up costing lot money than genuine parts.
Mark was extremely helpful to my daughter when she took vehicle in for service and also noted to her the need for new tires. Upon my call to him he quoted me a comfortable price for 4 new tires that will fit her needs.
Got my truck right in and out over lunch. Thanks!
"I was there for my car's oil change I had an appointment, took a bit to get my car in, then I got called in to pay, first he call me for the wrong car and charged me for the wrong car, when I told him that my car was still getting the oil change he said "" "
Extremely rude employees. They ignored me at the counter even though they seen me standing there.
great guys there. I am confident in thier work.
Always the best service and prices
The people and especially Mark at the Midas store I visited have been very friendly and courteous. I highly recommend people to visit this store for all your car repairs.Craig A. Morris
I live in a different location than this particular Midas and I come to this one because of the absolutely amazing customer service I recieve at the Miamisburg Centerville location. They get you in and out quickly as possible and do a fantastic job! They t
My 2006 Honda Civic needed front struts. Staff was knowledgeable courteous and friendly. They did a quality job and now my vehicle rides great.
Well that will pretty much be my last visit to this location... i took my car at about noon on a Saturday to see how long the wait would be for an oil change. Understanding full well it would be a long wait. I asked very politely but the manager there basi
I had my oil changed here & they used the wrong viscosity for my high mileage vehicle. They also neglected to tell me that my oil pump was going bad. Two weeks later, I had to take my car to my mechanic to have the oil pump replaced & the oil change completely redone.
Midas blew my cooling system on a test drive I didn't know would happen. Manager Mark kept telling me car is designed to red line. Regional manager Darrell still expected me to pay to fix $1500 in damage. Mark wouldn't give up my car until I paid for al
I refuse to take my truck anywhere else! The employees are very friendly and explain all the routine maintenance my vehicle requires. Plus they charge $50 less than their competitors on oil changes. I highly recommend Midas for your service needs
The manager went out of his way to provide me the service my car needed and got me back on the road at a good price
"I have an older car, and I've been worried about who I could trust with repairs as things start going wrong. I'm not worried any more. Midas on 725 by 625 will have my business as long as I'm driving."
"We had a 2 o'clock appointment to have our oil changed. It took over two hours to get the car completed. We witnessed the manager yell at another customer and throw candy on the floor that she had given him as a Christmas gift. Overall, it was a very distu"
They put poor quality shocks.
"I went in to simply get an oil change. Yet come to find out, they damaged (stripped) my oil pan thus costing me $406.85 to get it replaced. I am so upset and will never take my car to a Midas ever again! "
"I went in to simply get an oil change. Yet come to find out, they damaged (stripped) my oil pan thus costing me $406.85 to get it replaced. I am so upset and will never take my car to a Midas ever again! "
Car service was ok but one of the sales person (Mark) did not have manner to talk to customer.
I have been here twice now and both times received excellent service! I was very happy with the reasonable estimate for work and timely completion. The technicians and manager were very helpful. I'm glad to find a service center I feel I can trust!
Very professional people. I always prefer to get my car service from them.
"I was given estimates on replacing shocks, struts, a tie rod and several other items that I got a second opinion on from the dealer and they were not ready for replacement. I think I was mislead. Also, I had a coupon for a $21.95 oil change that ended up"
