The staff are very knowledgeable and friendly. I get a company car serviced and I will never go anywhere else now for this car. I love these guys!
Friendly personnel, quick service.
Friendly manager, convenient location, free Wi-Fi, competitive pricing.
Staff was great. Was able to solve the issue I had with my vehicle. Waiting area was clean and comfortable.
Midas Liberty Township OH - Great Service
My experience with the Midas team was exceptional. From walking in to repairing my tire I was pleased. Can’t thank the team enough.
They were great. Explained everything of why the brakes were problematic this is the 3rd set of brakes in last 2 years qnd previous place did not look at calipers where the problem resided.
Really friendly and excellent service
Staff very informative, professional and friendly. Prices are reasonable.
I scheduled my appointment on Friday night and was able to get in on Saturday. Pricing was communicated quickly and they were able to complete my repair in the stated time.
I checked my tire pressure when I got home and all 4 tires were between 23-24.5 psi on tires with a 29 psi recommendation. That is highly unacceptable after all 4 tires were rotated and balanced at the store.Glad I checked them!!
I am highly satisfied. Will certainly go back.
Been using this Midas for car service for a few years now. They’ve always been fair and honest with me. Highly recommend this Midas to family and friends.
They have been maintaining my vehicle for the last five years. I don’t take it anywhere else. They do a great job
Ben was very friendly, informative and service was completed in a timely manner
Because they help me with my car
I called and was quoted $140/ hr for labor, they told me it would be cheaper if I brought my own part, so I did ( oil gasket , $40. And an hour of time spend driving extra to go get it and bring it back in time to save the money. I clearly stated I needed it to be as cheap.as possible as I was limited on funds. They said that'd be 90$ cheaper of I brought the part myself. They told me at 530p they'd have it finished by 6p. They did indeed finish in just under 30 minutes and instead of charging me $70, they charged me $290. When I questioned them they said the labor was higher because I brought my own part. When I told them they said to bring my own part as it would be cheaper, they said the part was cheaper but the computer makes them charge 1 1/2 hours even if it only took 1/2 hour. The math doesn't add up. At 140$/hr and it only taking 1/2an hour, that should have been 70$. I had a 30$ off coupon and they said they removed that bringing my total down to the 287.00 I was charged
I understand Midas is a franchise owned enterprise so some services I can do myself would be more economical to perform myself, however, when you don’t have the time to do it yourself , you will pay quite a premium to have it done for you.
Brought my vehicle in for an alignment. It is worse now than when I brought it in
All staff was genuinely caring and concerned about taking care of my needs. Also showed and explained what needed to be done. Very personable. I will recommend Midas to anyone needing car repairs. Thankyou
I’ve used this particular Midas location for years. Every single experience has been top notch. The guys are all working hard to get the cars done. The manager at the desk is so kind pleasant and professional. While waiting for my car I observed him diffuse a few angry customers who had to wait a little longer than anticipated.
Because I was treated with respect and was in and out quickly. I was amazing. The wait was amazing and I was early to the place I was supposed to be at. This is actually amazing
The manager is great to deal with.
They were able to identify the problem quickly
Professional. finished on time. Friendly
Stop ripping off customers, stop giving them wrong quote, stop being rude and unprofessional.
I was highly satisfied with the customer service and overall experience.
The associate that checked me in was unfriendly. The service took longer than expected. The waiting area could be cleaner and more inviting. Cold drinks should be offered during hot weather.
Good customer service.Issues on the vehicle communicated before repair was carried out.
The overall guest experience is just always good when I visit the Liberty township locations.
Expensive! I have to bring my Jeep in routinely for service that could have been completed better during a previous repair. I now have a catalytic converter light on. BOTH my converters were replaced last year.
Staff friendly and didn’t talk down to me. Completed service quickly and efficiently. Asked if I was comfortable while I waited and made sure I knew what amenities were available.
Final price as quoted. On time. Friendly and professional.
I like how i could book without having to call.
Quickly got schedule and work done on time.
Very easy process, from appointment to service, everything was top-notch!
The team was very helpful, open and honest...very good employees!
Prompt and friendly service, no appointment, still out in less than an hour.
Scheduled an appointment online in the evening and no one got back to me the next day to confirm had to call the next day and make another
Friendly. Quick service. Online scheduling was great.
I used to deliver auto parts in this area and this Midas was always clean and friendly.
The manager was helpful and informative, and I observed him diverting people with needs they didn't specialize in, mostly tires, to lower cost competitors. Trustworthy guys 👍
Very good work very nice people they explain everything they do very amazing job on the manager. It’s very understandable and he’s trying to help us a lot. Thank you.
Wrong estimate, was told $80 to change head light, changed at Toyota for $25. Recommended changing my breaks, I changed them less than year ago with them. Over priced and slow and rude service.
Fast and efficient. Good price
Midas has exceeded mY expectations. I appreciate the workers they have in west Chester ohio.
Because they are very professional and friendly like kikell
Knowlegeable and very friendly. Informed me that a lug nut may break off if trying to take off the wheel. I told them to go ahead and try. It broke off with the bolt but at least I was aware of the possiblity to decide what to do.
Miguel was awesome as usual. Thanks for being thorough guys.
They were able to order and get in the tires in early. We dropped off and it was completed in an hour.
My car was handled with care, pricing was fair, and making an apt was easy online. Employees provided great customer service. Likely to come back and recommend to others.
The manger on duty was very helpful and was attentive to my questions.
I did not experience any problems at all. The whole procedure was done in a timely manner, including ordering the parts . Great customer service, very polite and professional
I needed a muffler and tail pipe after being in a minor accident. I scheduled the appointment online and when i arrived I was greeted by a friendly manager. He looked up my appointment and said he would take the car and give me an estimate. He came back quickly and let me know all that needed repaired. I agreed and the master technician worked on my car and had it completely repaired much faster than I expected. Great job!! I was in and out in 1 hour. That is incredible!! My morning wasn't wasted sitting in a repair shop. I appreciate the quality and car taken to make repairs to my car. I'll be returning when I need future repairs. Thank you!!!
We had this car in for a checkup about 4 months ago. It seems odd that no one found this problem then.
I was able to schedule the appointment on line and then I went in and they had it fixed before the appointment window even started.
Because they are very professional and friendly doing a good job but the price is high
Heavy handed sales tactics. Don't trust the advisor. Came in for a check engine light, claimed I needed to replace the whole EVAP canister and several sensors... he ordered the wrong part and reused the same sensor and part and said it should be fine. If it is fine why did I need to buy it in the first place. I don't believe this guy and feel as though he was dishonest. If I didn't need the part after the fact, why did I need it in the first place and what other parts did I not need. He claimed I needed to replace 4 parts and 2 sensors. He only replaced 3 parts and 1 sensor but now it should be fine.
The manager fit me in on a busy day before the 4th of July holiday…I really appreciate his help!!
They are very professional and friendly
Get out of the oil changing business. Waited over 2:30 minutes. When I checked In I had a coupon for $29.50, which is what I was quoted and was charged $54.50. Never will go back k to this or anyother Midas again. I try to support localbusiness
In February of 2021 I had my oil changed they lost my keyfob the manager at the time gave me 5 free oil changes (he is no long their. Then the 1st time after that I got my oil changed the manager honored the card (again that manager is no long their) this time I went to get a oil change and this manager would not except the card. When they lost my keyfob I was without my car for over 24 hours and luckily they found my keyfob. I had to get someone to drive me home over 30 minutes away and then had to have someone pick me up and take me to work the next day again over 30 months away
James is an absolute gem! He got us home after waiting for us to be towed to the shop. Miguel also provided us updates on the work and pricing. Will definitely be back, hopefully later than sooner.
The service was faster than expected. It was just an oil change, but they called me as soon as it was done so I could come in and pick it up.
be upfront and honest, when the vehicle was accepted the parts were not available. Next time, tell that to the customer and ask if they still want to be serviced and wait longer?I was not told about this until after about 90 minutes that the part was ordered from local distribution center, and they are just waiting for it to arrive. The waiting hall was smelling oil, no coffee and untidy coffee station
This was the second time I had to come in for brake noise. It's still there. The service manager told me it's just dirt hung up between the pads and rotor. B.S. I don't understand this at all. There should be no noise at all especially on the second time it took the car back. "Just need to drive the car more" I was told. Again, this was the second time I needed to have the noise inspected. Secondly, I took my other car, a Toyota Venza in for front end alignment. When I picked up the car, I was not given a diagnostic report on what was out of alignment. I was told their printer was down, and it has been down for six months. WHAT?? When I asked more about this, I was verbally told what the adjustment was. WHAT?? Finally, I asked for a cabin air replacement. I was charged almost $60.00. WHAT?? This is a $20 part. I understand labor costs but not that much to replace a filter. I really don't understand what has been going on here.
If you do a alignment job yiu should be able to produce a print out of what was wrong and how you fixed it. I never received that info so how do I know the work got done. I suggest that location gets that fixed
Staff and Manager were friendly, staff dropped me off at home to wait the 4+ hours for the repairs. An item left off initial estimate was covered by the Manager. When a back-plate was grinding the following day, they took care of it promptly at no cost.
I was surprised that the tire repair was free. I was expecting to pay for the service so I was pleasantly surprised. I also expect to wait hours and they had my tire fixed within an hour.
When a customer makes an appointment for repairs, the manager shouldn't need to ask who you are and the reason for the visit. Don't your managers check their appointment log before opening???Not good business practice.
Great knowledge and amazing communication. The staff works as fast as possible to get you in and out. Will continue to go to this location.
The most favorable part of my service at Midas once it was diagnosed was not feeling like I was being taken advantage of by saying I would need all this work done. They kept it to what the problem was and said that all you need at this time is awesome!
"James was awesome. He didn't think he was going to be able to work on the truck due to the time of the day but when he heard of our predicament, he was able to squeeze us in. He also brought us something to drink and helped keep the dogs comfortable. I "
"Back in December I had an unexpected failure of my alternator in my Lexus GS. Fortunately I was about 500 feet from the Midas location on Cincinnati-Dayton Rd. On short notice, they got my car in and replaced it and had me back up and running in about 12 h"
"This is NOT a reflection of the company Midas as much as their employee James that I encountered today. He was rude, kept cutting me off and wouldn?t let me speak, cursed at us and asked me to leave. That?s fine. Even though he was unprofessional and compl"
"Poor communication skills, said one thing and charge another thing, didn?t finish job as said. Won?t go back and won?t recommend anyone. They ripped off customers. Price was very high for worse service. "
"Shortly after arriving in the Cincinnati area, we had a funny odor and smoke coming from under the hood. Midas saved us. They were able to help us on short notice and quickly diagnose the issue. Our van was repaired in a timely manner. We are a lot less st"
"I was having an exhaust issue with a car I may have 6 more months. James from this Midas location was awesome. They found a flange or sesl issue. Another leak may have existed. I authorized the flange to be fixed, with the hope that would take care of it."
"I took my vehicle in for an oil change, and was told it would be ready in an hour. Glad I called first, because the shop had not completed the work. They said they tried to call me but had an incorrect phone #. I was told they saw that my car needed br"
"Very happy with service performed, old car needs tender loving care."
"Did you notice that phrase at top of their website? My son took his Escape in for a simple oil change: that's it. Nothing else. He was subsequently presented with a list of several items needing repair totaling a few thousand dollars, one of them being"
Great service and good price
"I had my Escape catalytic convertor replaced July 2019 for $1200 at Midas. Within 2 weeks, it sounded just the same as worn out convertor. I brought car back in Aug/Sept, Midas kept it a week, replaced it free per warranty as inner welds had let go on the"
My car needed attention to several serious issues. The team at Liberty Township Midas took care of my auto troubles thoroughly and efficiently. Tony and Cody were very professional and took the time to explain and show me what was going on with my car and
I recently had my car break down and had it towed to this Midas. Little did I know (as I do not live in West Chester and my insurance only Towed so far so I had to go here) I was going to a great repair shop! They fixed my rear carrier assembly and even t
"Getting car repairs is never fun, however, the staff at Midas made it alot less painless by being very professional, accommodating, and open. It was so easy to work with Cody, he was very professional, and easy to talk to he was awesome! My car is runnin"
"You guys did another great Job as always. I appreciate being dropped back off at work, while my car was being worked on. Your team is always courteous and very mindful of others time, and I am very appreciative!"
Midas goes the extra mile and stands by their word.
"The techs were all very nice and caring. They worked with me to get the work done. When it came to financing I was told I could have 12 months, after which I approved the work. At checkout I found out it was only 6 months. At this point they were trying to"
"Bryan Thompson, the manager of this location, diagnosed my car properly and professionally. He went out of his way to see that I was pleased with the price owed. His kindness to me was really appreciated in a rather difficult issue. I would definitely r"
"No, I would not recommend this location. I took my wife's car in for an oil change and tire rotation. When I picked it up I could tell they did not rotate the tires because there was a newer tire on the back drivers side. They told me to bring back anytime"
"I dropped my car off in the time window appointment I had made online the previous day. I explained I wanted an oil change and then to look at my rear tire for a leak to patch. Of course when I got a call back, 4 hours later, I was told they couldn?t patch"
This is an awesome place to take your car to for repair and full inspection.Very helpful and respectful teamBeen a customer for 5 years now
I?m a regular customer at MIDAS. Today I wanted to get some information about my Acura and was greeted with managers that I never met before. Cody and Bryan were awesome. Very helpful. I?m so pleased that the mechanic Bryan was still employed there as well
Brian was excellent. Very pleasant to deal with and was accurate with estimate.
Took my F-150 to Midas on Cin-Day Rd in Liberty Twp. They do a great job of getting my vehicle running right. On top of that they are quick and efficient!!
Fast and efficient great experience
From the moment I arrived I was treated with respect and told exactly what was being done to my vehicle. After about 30 minutes they had me out the door!
Didn't put a new sticker for the next change in my window and I have an oil leak on my garage floor.
"Daughter went in today because of a roaring sound she was hearing from her front wheel. Well we get a call from her saying they said she needed two new tires brakes, left ball joint, wheel bearing and hub assembly and an alignment at a total price of 1402."
I have used Midas for years. Cheaper and handier than the dealer. They can always get you in for service and they do a great job in a timely manner
I?m very happy with people and service at this Midas.Thanks Brent
"They are very helpful and knowledgeable. They showed me the problem and took care of it. Rob, the manager, is very nice and it is great to think you're not getting ripped off when taking your car into a shop."
Pricing was a little high for material they jumped in and got it replaced for me. The only issue I had was that they did tell me that the power steering pump hose had a leak and the pump was making noise. Which I appreciated. What I didn't appreciate wa
schedule is respected and work done as well.
"As I'm about to leave for work, I get my flat tire warning. I tried to inflate it myself but the valve was not working correctly and wouldn't let air in, only out. I stopped in, they took in my car immediately to take a look and fixed it. I wasn't there lo"
I waited a very long time after I made an appointment and the day before was told I would be in and out in 30 min I waited about an hour and thirty min. The manager I?m assuming made it right and was very genuine making the wait okay. Thank you for getting
Told me I need struts because my brakes were squeaking. What does that even mean? Took it to another shop and they said your struts have nothing to do with your brakes (obviously). This was after having to have them fix my brakes 3 months after replacing t
Brought car in for oil change and tire rotation. They were quick to get it done and weren?t pushy about getting extra service done.
Great service! Took us home and picked us up
"My oil change experience was great until I drove around 1,000 miles the next week and went through some water. The screws on my splash guard I believe (the black piece of plastic under my car that needs to be removed for oil changes) were put on way too lo"
"Fast and friendly. Cheaper than the ""quick-change"" shops, and I trust Midas not to try to upsell me on things I don't need."
Excellent job. Very satisfied. Kept me informed and worked me me on repair options. Thank you :?-)))
"I have a 2013 Dodge Durango. I took it to this shop for basic maintenance - transmission flush, oil change, shocks/struts at 100k miles.Without going into the bloody details, I paid about $2600 - after 4 months, they couldn't complete the work - and the wo"
"The store did a good job getting us a quick appointment and changing the oil...but even though I presented a coupon for $19.99 oil change or $10 off premium oil, my oil change was STILL $45. Seems they don't honor their coupons. "
"Great service at this location! Identified issues, reviewed with me and work was done perfectly."
Thank you to the staff of Midas who were able to get my son?s car in for a new battery on very short notice. This mom appreciates you!
"The customer service I received was great. The manager remembered me from my last visit and was very accommodating in getting my oil changed with the multi point inspection in under an hour before they closed. The price was a bit high, but I had a coupon s"
Quick but efficient service at a reasonable price.
They had my tire changed before I could even get comfortable in the lobby.
"The staff was very professional, and kind. It was my first time visiting the store, and they have earned my business going forward. "
"was told my Midas that my front differential was leaking, and quoted $800* LABOR to take apart my front differential to see what was needed to repair, and then would add on the cost of the parts for repair after review. I was also advised not to drive my v"
This place is a rip off!!!! Quoted $1100 to fix alternator and a new battery! I have a lifetime warranty which covers market price of $400 which leaves me with a $100 ded. Midas was going to charge me $650 out of pocket. Politely declined and took my car t
We have been getting tires and other auto work done at this Liberty Twp Midas for a number of years and they are super. Professional diagnosis and workmanship. They tell you what needs fixed (or not) and don't pressure you into getting it done right away
Customer service was fantastic and all problems were fixed on my vehicle.
"This was my third visit to this shop. The service from the store manager, Mark, is by far the best I have ever received. I actually look forward to bringing my car in as it's always a pleasurable experience. Mark always treats you as an old friend. "
"I have been taking all of my cars to the store on 6710 Cincinnati-Dayton Road in Liberty Township for several years. The Store Manager, Mark Soriano, is very knowledgeable and friendly. I have more done on my cars than just an oil change or having a new mu"
" The 1st time I came there was to have our Jeep worked on. They looked it over and did $550 worth of work to fix it from over-heating. As I drove the vehicle home it over-heated again. So we took it back and they ""guessed"" again with my money and it cos"
I have been going to midas on cincnnati-dayton road for about 3 years now and have had great service. The only negative I can say is your prices are a little higher on some of your services but you do good work
I have received excellent service from the store since I moved into the area in 2003. My vehicle provide care free operation as Mark and Natalie are always helpful with solving recurring maintenance and non-schedule maintenance needs
I made an appointment for an oil change and from then on was extremely disappointed. I was told it was going to take over an hour to change my oil and rotate my tires. After coming back an hour and fifteen minutes later I was told my car still wasn't don
