I appreciated the patience of the rep. He explained everything to me thoroughly and texted me updates along with pictures of my car.
filters were put in w/o requesting. may be miscommunication
The windows need sun blockers on them or tint. It gets real hot in the lobby in the summer
I’ve had a lot of work done on our vehicles at Midas. I like how hey will tell you which ones are the more important too fix first and if you can or how long your able too wait on he others .
I had appointment for 1130 to 130 for an oil change went back a little after 2 pm and my car wasn’t even started. When I got my daughters truck back it reeked of marijuana
They didn't get my van in until 1 hour after my appointment. I had to ask for a receipt for which I was told it would be emailed. I never received a receipt.
Tire blew in the morning and they had it fixed by the afternoon day of!
My biggest complaint is that they have had one of my cars for 6 months and charged me almost $1200 and told me the car was fixed twice and it isn't. The car still isn't fixed and I have asked for the District manager to call me and he never has.
Not too over book appointments. When appointment time is between 10am and 12 noon and an oil change takes until 3pm there is a problem
Staff was personable and friendly. Even to the muggles.
First of all, the Manager Kodey Hawthorne did the right thing. He acknowledged the technician's mistake. It took 3 visits to correct the problem. Invoice # 0194880; 0195203; 0195543
I told Midas to forget tire rotation this time and only oil change so I could leave in 1 hour.....it took an hour and 15 minutes before I could leave
We were highly satisfied because Miguel & Destin were very friendly & spoke honestly about our car issues. They were very helpful & knowledgeable! We appreciated their kindness!
When you send me an offer, accept it. If I make an appointment, it should be done in a timely manner. 2 and a half hours and charfed double for an oil change. How would you feel?
I brought my car there and told them what was wrong with it well I actually had it towed there. I called them first to make sure it was okay that I had it towed there. They told me they could look at it around 12:30 or 1:00 and never did the next day they tried to tell me it was my starter and that it was 400 dollars I again told them exactly what was wrong with it he basically told me I was a liar and didn’t know what I was talking about. I had to go back up there get my key and have it towed to another shop. Who fixed exactly what was wrong with it
The mechanic who performed the service on my truck was very informative and answered all my questions. He went above and beyond to make me feel comfortable that all necessary items on my truck were looked at and necessary work was done to assure me that my truck was in good condition mechanically when I left
Took care of everything that needed attention. There was no wait and work was completed very quickly.
I made an appointment online which was quick and easy. The service was very fast and all associates at the location were friendly and helpful.
Not satisfied with the pricing, doubling the price of the parts is not good business.
It was very clean fair prices and excellent service
;I knew brake jobs were expensive, but over a thousand dollars made me gasp. But I felt I had no choice but to OK.
Professional and job well done
Stayed with car 1 and 3. Went to lunch with car 2 being serviced.Migel very smart with good info to share with friend's car needs.
The store manager at this location is very efficient. This store has run much better since he has been in charge.
I always bring in my Honda Civic for oil changes. I usually expect a brake inspection with each oil change. This time I I was told the rotors were bad as well as other problems with the brakes. I wish this had been discovered earlier so I wouldn't have had to spend over $2000.00 to fix the brakes.
Well the pricing on the oil change was great.however when you make a appointment you should not have to wait for over a hour and the man that was coming to the lobby taking care of the public was just not very nice at all wouldn't even hardly make eye contact I just felt he should be more Friendly he was not!so no I was disappointed in his actions he was the only one we talked to.will I go back only if it is last resort blessings on improvement on the store.
Good service. Got there early so I didn't have a long wait.
Facility over-scheduled causing long wait time.
Friendly staff, informative, and was in and out in under an hour. Overall a good experience
Customer service was top notch. Kodey took the time to explain everything to me. I was late to the appt due to weather and they were still able to get my car in fast.
I was told for three days that the car would be done the same day and it wasn’t. They never even bothered give me a courtesy call to let me know that it wouldn’t be finished after they told me it would be. They even closed on Saturday, ANOTHER day that they told me the car would be done… they knew they would be off work all day on Sunday and didn’t bother to call me on Saturday AGAIN and tell me that it wouldn’t be finished and they would be off. I paid $2700 and some change to get this car fixed and they tried to charge me for the extra parts they got that were faulty. We ended up talking them into not charging us for the extra pieces for the car but they still made us pay the entire $2700 which I feel is ridiculous for the crappy service that I received. I also had to rent a rental car for a week because I wasn’t sure when it would be done due to them telling me it would be done on the same day for three days in a row. What was supposed to be a one day fix ended up taking a total of five days, and they did not compensate me whatsoever for the service I received.
Great friendly service very reasonable prices with coupon. It would be nice to keep the special for the oil change service
Took my truck to get an alignment for the front end. But the mechanic told me that my gearbox was a little too loose and my idler arm on the passenger side needed to be replaced. They told me that I could come pick up my vehicle and by the time I got there I talk to the person at the front desk and they told me what the issue was face-to-face as well as over the phone. I asked them what the damage was towards my wallet, and they told me it was no cost at all made me very happy to see somebody not able to do the work to be able to diagnose the vehicle for me to get it back up and running the way it should for them to be able to do the work that is needed for the vehicle. Highly satisfied.
I made an appointment and dropped car off at 940 am for brakes to be put on. He then asked if I wanted my car back today which I find to be an absolute ridiculous question. I would not schedule an appointment then not want my only vehicle back asap. I said I would like it back in 1.5 hours to 2 and he said okay. I stopped by multiple times to check on it and noticed while up in air no one seemed to work on it and even heard the. Take someone who didn’t have appointment and complete their vehicle before mine. I didn’t get my car till 440 pm. I feel it was over priced and horrible service. What is the point of an appointment if you are just going to ignore my car?
I wasn't highly satisfied not for any specific reason I just feel like car work is not something that makes a person highly satisfied?
Do what you say Do the work
I received the service I was scheduled for in a timely manner. Everyone I came into contact with was freindly.
Service could have been better. Wait time was a little long. Noticed workers walking around in service area talking on phone. Worker was working on my car and was on phone for almost 15 minutes.
Easy to schedule the appointment. Location of store was convenient.
When I dropped my vehicle to have the oil change and the tires rotated, after I made an online appointment, they never bothered to call me when it was completed. Also, I specifically told the Manager twice that I wanted the tires rotated. I even marked the tires. THE TIRES WERE NOT ROTATED. Customer service is very lacking at this location. I called corporate headquarters this past Friday of my dissatisfaction.
Everything was as I stated in this survey. I was Extremely Satisfied.
They always take great care of me & my vehicle. I do not feel pressured to buy extras. All the guys are friendly and professional, I feel very confident about their work and any suggestions given. On a 1-5 scale, I'd give them a 6 for this visit
communication with employees was excellent. Person I delt with was friendly, knew what he was talking about, and helpful.
Friendly and quick service. Professional!
Scheduling over the phone was easy with Cody. I was in and out in less than an hour, including waiting on a part to be delivered. The mechanic was super nice and explained the issues he found with my brakes/rotor. He also showed me an engine leak and told me to take to a dealer since it is under manufacturer warranty still.
Excellent service friendly fast.
Everyone was kind, friendly and helpful. The service was quick I didn’t have to wait to long. Worked around my price range. Best experience so far compare to the other Midas.
Price for service seemed high, would have like to have the parts taken off the vehicle...$2600 is a lot of money to me!
Fast friendly , did exactly what I asked , awesome overall
Honor website coupons. Complete all services paid for
Midas has a coupon for oil change, while I always go to Midas this really helps when I already dread going to get my oil changed. Associates are always super nice in Middletown
Derek took me in to show me exactly why I needed new rotars and how worn my brakes were. He also offered to quote me a price on fixing my broken door handle.
Very easy to schedule on line and work was done in a timely manner
I feel the pricing was a little high but it was something that had to be done so i did it.
I called to ask for appt they said bring it in and drop off . They fit me in.
If someone puts on their appointment request multiple services and drops it off on Friday when it’s picked up on Monday all services should be done. I put in for oil change, tires, possible brakes(squealing noise), cabin air filter. And the only thing that was done the whole time was an oil change. Even after me calling 2x to check on it
Been taking my vehicles for 30 years or more and always great service !
It was a great experience as always! Everyone is friendly and straight up forward.
They didn’t fill my windshield washer fluid and didn’t replace the sticker ( about date and mileage)
They did everything right. They were friendly, prompt and courteous. Their professionalism was excellent.
Price seemed a little high but the service was good
"The guys at this location are great, polite, and knowledgeable. I?m definitely going to be a repeat client. Thanks for a job well done!"
Do not take 3 hours longer than what you said to do the work.
I live 300 miles away from this location and was traveling home. My truck was acting like an issue with upper ball joints. This was the closet shop as it was getting to difficult to drive. The replaced the Upper Ball Joints $813.00. They also replaced Tie
Time to do the service was good, they were good to me.
Wow what a ****** place I've came here a few times oil changes were ok but actually horrible when getting something fixed the 2 times I been here it took them 2 or 3 days to find the problem then literally over a week to fix it because they never have the
"The shop fixed the problem with the wet passenger carpet. It took awhile, but the result was worth it. Codey the manager was very patient and fixed the issue. The rest of the staff was great as well ??"
The issue is two items. I dropped my car off at 8:00 am and they had my car all day did not get until 6:00 pm. I had to call myself multiple times to get a status. I did get new tires and now as I drive it sounds like an airplane taking off as I drive. I r
"I've used Midas for all my automotive needs for a while now. They always take care of things politely and professionally. I don't have to worry when I leave my car with them. Service above & beyond. I'd give 6 stars if I could. Thanks guys, I'll see you in"
"Staff was fast, friendly and thorough. They showed me an issue with my brakes but didn't pressure me to fix it right away. Will definitely be back. "
Nice friendly service! Job done in quoted time! Good experience!
"The mechanics at this shop were very polite and professional. The manager Kody was very professional, polite and very helpful. I do have a problem with the two tires on the left side of the vehicle that needs checked"
I made an appointment online for an oil change and I was about 30 minutes late due to a doctor's appointment. Not only did they get me in immediately it was finished in a very timely manner. I am 100% impressed witht this Midas.
They have had my truck for 2 weeks now and still nothing done. I will not be returning nor will I recommend anyone to their location. Very dissatisfied.
Scheduled my appointment online and when I arrived my oil change took about 45 minutes. The guys did a great job checking everything over.
I had already googled the issue that was happening with my car and I told the technician there he end up telling me that my car had something else more to it dealing with the engine timing chain and it was going to cost me thousands to get fixed have my c
Told me nothing electrical was wrong with the truck when there is clearly something electrical wrong. I paid $95 dollars that wasn?t worth it. The truck will start sometimes not start others it?ll click and then start. When it messes up the radio and turn
"Had a appointment on Thursday, they told me my van would be ready Friday morning. When I called Friday it wasn't finished. Then I called Saturday dude told it would be done and I wouldn't go with out a car all holiday weekend. They never called me Saturday"
Called them at 8am friday. Told them I had a nail in my tire of my work truck. I was told I can get you in at noon. I said I'm 5 blocks from you working I will drop it off and walk back to job site . He said we can slide in easier that way. I walked back a
Always great service here. The manager working that day showed me a trick to check if Its time to change my brake fluid or not.
Was told I would get 3 free oil changes because they tried to fix my car and could not.Went in to get one of the free oil changes and was told no record of it. So I paid for it and was told we will just give you 5 because of the mix up. Got receipt for oil
I only went for a brake change and at no time did I ask for oil change because I had done a few days before and they include it charging me for the oil change. Later they told me that they would give me a discount for the oil change when in fact I never a
Your Middletown store provides the worst customer service ever. I spent over $1000 a year for over 5 years and was insulted on my last visit last yesr. Will never support a Midas Store ever again.
Chris was very helpful and friendley he got me in and out for oil change. Great customer service. Thanks Chris! I will be coming back!
Great customer service. Chris was very friendly and helpful and they got me in and out on my oil change. Definitely will be going back!
Staff Sergeant Antonio A.
"Allen the Assistant manage and Dave the tech, are great with customer assistance and very respectable. Great service and work done in a timely manner. "
"I have had my daughters car serviced here several time for different problems. Allen, the asst. mgr. took care of me quickly and professionally, explaining the options and cost of each along with pros and cons. The work was done when I was told it would b"
"Alan, is a professional at his job and gave me great service the day I needed an appointment he was so busy but still managed to fit me in! Thanks midas!! "
Allen was awesome it was great service and he worked hard to make sure I was happy. David was the mechanic who helped to work on my car other. Will definitely continue to use Midas
"Had an oil leak, with a gasket issue. Was insured that the leak had been located and fixed, only to have the exact issue return. Called to see about fixing it, only to have the shop personnel explain the earliest they could get me in was 2 days later, to s"
"the entire staff was friendly, made good recommendations for service, and efficient."
"Neither I nor Eli own a Dodge. The last one I owned was 10 years ago, and Eli has never owned one. "
I had MAJOR repair issues with my Jeep. I started with what I thought would be a tire repair and ended up in 4 new tires and a repair that cost well over $2000. Through it all the people at Midas were patient and professional. They explained things to me i
Chris the manager went above and beyond to get me back on the road. The pads I needed were special pads and he did everything he could to get me in and out the same day. Including staying after close to make sure I was on the road. Customer service is the
I called because I was going to town where Midas was but didn?t have an appointment. They got me in immediately and took time to answer a question I had about my car. I will not take my car to another Midas. Only this one from now on. Excellent service and
"I keep getting on-line and by regular mail, coupons for regular oil changes Based on my history, I use only synthetic oil. I would rather receive coupons for this service."
"Prior services here left me bitter. As a woman I felt they were trying to take advantage & milk me for every cent I had. Huge quotes at outrageous cost ... i.e. $2000* for various repairs. My son went down the list and said it was all easy, only cost me $"
"Midas, and this store in particular, is the only place I take my car for service. Easy to get an appointment, friendly & helpful staff, no pressure to buy added items or services (very important to me!), clean waiting area, fast service, willing to answer "
Super quick and outstanding service on the repair of my tire! Back on the road within minutes!Thank You!
"I took My truck to get the Ac fixed. After waiting for over a hour they said, they accidentally unplugged the machine. So which means the process had start all over. So waiting with a 7 month old baby, that just sucked, but we had do what we had to do. But"
It was very nice I only waited under a hour
"Cody, the manager was professional & willing to help all the Client's through the doors !! He should be given award for the way he treats he's clients . I will trust in the service from this store . All he's employee's listen to him ."
"The engine light was on so a diagnostic test was done. They explained the process, the costs, and what time it should take. The tech found the problem easily and I was on my way for a very reasonable price. Good customer service as well "
I don't think Middletown Midas gets enough credit for what they do. Josh is always up front and honest about what is going on with my car. He always communicates well with me. The techs are very knowledgeable and honest. Everyone there thinks about the cus
You all are Great at your jobs my truck runs so much better since I let you work on the injectors and other maintanance. Well Done..Thanks Midas..
"Even though I had an appointment, I waited two hours for a simple oil change. After the work was complete, I was satisfied. I would definitely take my car to this Midas again. Excellent and professional service."
Always Curtious and informative
"I went in with a flat. They were going to fix it, but the tire was unfixable. So I left with four new tires."
They half *** and don't know how to get a lug nut off without changing u $500 dollars for other things you didn't come there for.... wasted 2 hours of my life ...... shut them down!!! I will write a review everyday until they are shut down ?????
I've continually been treated with great customer service.
I was in recently for a tune up. The service was excellent as always. Management (Josh and Gerard) communicated well with me on everything that was going on with my car. (I waited for my car to be done) Staff is always polite and can be trusted. My only is
I would strongly recommend that you bring your car to Midas. They are under new management and Brad will take the time to make sure you understand every thing that needs to be done.
"Would give less than a one star if available. Took my car in for oil change and front end alignment. Time given to me was to be less than 2 hours 6 hours later I drove off property, totally disgusted with the time it took and price I ended up paying. I "
being a woman alone it is hard to find someone to trust with repairing your vehicle. Josh worked me in replaced the belt and was extremely polite and made me feel very comfortable. Gave me his card and told me to feel free to call him with any auto quest
"Great customer service! Clean, would definitely come back! "
"I have been using this Midas for years with different vehicles. This last visit was very disappointing and I believe I need to find a new service center. I went in for an oil change. The place was busy so I was there a while (4 hours). However when I left,"
"The owner is so nice and friendly. Explained to me everything I had questions about. The workers really put the effort into making your car better, and overall it?s just an amazing place to get an oil change or car service. "
These gentlemen are great they do good work and helpful at suggesting what tires i needed. Awesome mechanics
"Excellent job., The costumer service is always great, the guys always try to talk with us while we wait/socializing and keeping us informed about our vehicles."
"I had my oil changed on 5/1/18, today my 2014 KIA Soul is out of oil and the engine may be blown. How could this be? Oil doesn't just poof like that!"
Prompt and courteous service. Made us aware of other issues but didn't pressure us to have the service done right then. We will most likely have Midas perform the repairs they suggested.
"I have had issues with Midas in the past. But never like this. I took my 2013 Dodge Journey to them today to have an oil change and have a SMALL transmission leak looked at. They replaced the transmission filter, changed oil and transmission fluid, a"
I absolutely love the service at this location. I would never take my vehicle anywhere else. The manager Derrick and his staff were AWESOME. The customer service was great. I felt like I got my money's worth. I would highly recommend this location.
Took car to have alignment. Told me the rear right spring was broken so couldn't get a accurate alignment. Told them to go ahead anyways. Took to my mechanic for new rear springs and shocks. Was told that the rear spring wasn't broken. Had front alignment
"They all have given me excellent care towards my vehicle. Business professional all occasion. Gave me ideas on what to look forward to replacing in the future. Went beyond what they need to, to give me excellent care."
This shop is ridiculous I went in for antifreeze leak I come out needing a clock spring and my cars traction is off so until it kicks in my car is jerking hard af and probably ******* something else up I was told many times I would be called when the piece
"Service had gotten so bad it would take all to get my oil changed, even with an appointment. Was thinking about finding new mechanics, now with Derrick back, I can get 3-4 cars oil changed in one day, Trustworthy repairs completed on my vehicles. He is "
So glad the old manager is back. Service was not the same while he was gone.
The environment was nice and clean. The staff were friendly and professional and answered all of my questions and concerns. They replaced my broken trunk latch and I couldn't be happier. They did a great job.
Getting irritated with the service I keep getting.
Super friendly employees. Great service! This location is always busy for all the right reasons!!
We have tried many oil change places and these guys are the best! The manager is friendly and helpful. They take good care of all your cars needs. I highly recommend them.
"I have been a customer of this Midas shop for several years. I am a senior citizen with zero knowledge about car problems. lol I have never been patronized. I have always felt that their knowledge and ability to diagnose and ""fix"" my problems was right "
Made an appointment have waited half an hour past time still not taken back have seen many shop personnel just standing around talking and not touching vehicles.
"Chris the manager is great guy n Ed the tech did great job explaining the issues with the brakes...New pads n rotors n my wives van stops like new. If momma is happy, everybody is happy!!!!"
The staff at this location is great. I always feel comfortable. A friendly hello and a thank you when the job is done. The employees hustle and always do a great job. 5 stars seems too low for this group.
"As I sit waiting for my car to be repaired a man stops by, completes his business, turns to me and says ""these are good people"". I said ""I know, I'm a return customer because if Rob"". I hope Midas treats his employees as well as Rob has treated me. He is t"
"Derrick and his staff are professionals...always pleasant and proficient at what they do...takes care of all 3 of my vehicles...they do a great service.Wayne FieldsCarlisle, ohio"
"Derrick and his staff are professionals...always pleasant and proficient at what they do...takes care of all 3 of my vehicles...they do a great service.Wayne FieldsCarlisle, ohio"
"I had oil changed and tires rotated. Afterward, noticed oil dripping from oil pan onto garage floor. (car has never leaked oil) Checked dip stick. Oil looked dirty and was up very high above max. fill level. I changed oil and filter again (did not trust Mi"
"My oil change/tire rotation started almost as soon as I walked through the door. I was impressed not only with the fast service but also the efficiency of the operation. The desk manager not only greeted customers and answered the phone, but also worked on"
I just wanted to take some time out to say this particular shop is very caring they take their time and they look out for their customers they don't make up things that's wrong with your car I take my car here every time and my car won't go anywhere else I
Right around 2/21/2015 my 2000 Chevy Astro Van would not start. It was towed to Midas in Middletown where a fuel pump was installed for $733. About two days later again the vehicle would not start and seem to have the same problem as before. It was then to
"Stopped in today for an oil change and a/c charge. This is now the third time I was told ""we are short handed today your lookin at 3 hours just to get it in"". Same excuse every time and every time there are no more than 2 cars in the shop and no one waitin"
