appoint was at 100 for oil change and brakes inspection ask them at 530 if they were going to look at brakes closed at 500 kept asking what was going on ? at 700 told had wrong pads had to wait on pads ,hadnt started job yet, at 830 told me they broke axle would have to come back on monday ,66 year old , own 3 autos was life time customer. look it up spent alot of money, no discount pay in full .who you think is going pay for axle ? call me if you want more reasons
Quick and friendly service
Didn’t end us having any work done but staff was very nice and very helpful. They seemed very knowledgeable and were very friendly!
Will not be a next experience! Hour and half for oil change, $60 labor for 2 minutes to change cabin filter, no sense of urgency for being the ONLY car there. More time socializing and making coffee in the shop. I will take my business where it is appreciated
Apparently the tires needed for my vehicle are not stocked at the local Midas location and must be trucked to Springfield, Ohio from Cincinnati. The gentleman stated that they have been trying to convince the company to stock more of these tires, locally, as the area uses a large volume of these bigger tires. I waited in the Midas waiting from 9:00am to 5:00pm for the tires to arrive, be installed and aligned. Once the tires did arrive, the local Midas crew completed all the work in less than 2 hours even though they were one employee short. The local Midas crew did an excellent job but the overall experience was marred by the wait for the tires to be trucked in from Cincinnati to Springfield.
Take great care of me and my truck
Very helpful and pleasant, Nick was very helpful and concerned with my issues and worked hard to make my visit a little bit easier. Nick was amazing and I can't say enough to thank him.
Two Hours to get oil change and I had an appointment.
Literally had the van towed to the store at 2:00 AM. Called to verify who I was and what I was experiencing, received a call back a couple of hours later with the diagnosis. After I approved the repair, my van was ready to go in a few hours. Excellent experience all around.
They were very kind and accommodating.
Just took way too long just for an oil change and tried to make other recommendations to get more money out of me. And then there was another customer there complaining about spending thousands there and her car still wasn’t fixed. That wasn’t professional at all in front of other customers.
Made things really simple!
The service was speedy and very courteous.
I have encountered a lot of sales associates when it comes to oil changes and truly by far they over exceeded my expectation. Not only in demeanor, friendless and explaining pricing but just in their overall kindness and communication, I do love the text communication and pictures with a potential price point if we wish for additional services . Great service! Would come again if I lived in ohio! 😃
Charged me over $1700 to replace the steering knuckle and left my car out of alignment!!! Tried to replace parts that did not need replacing so my warranty company denied the claim. Tried to charge a storage fee for having my car there a few days!! I had a few trouble lights on before the repair but after I have several like hill assist problems power steering problem etc. It is like they were mad I couldn’t afford $3000 in repairs so they did a terrible job on purpose. That is terrible customer service. I used to manage a Carquest in Columbus Ohio and Midas was one of my largest customers. The employees there had integrity.
I needed tires to help support the towing i expect to do in the future. Mike was able to help me find the right tires I needed at a price I was comfortable with
The staff was very friendly and helpful. They made me feel comfortable with them handling my car. It was probably the best experience I had and I will definitely be going back. I’m very satisfied!!!
Service was very friendly and communicative. Pricing wasn't hateful (probably par for the course these days).
Desk attendant very smug and disrespectful. Would not honor coupon because he said it was two promotions at once. Tried to pressure me into unnecessary products. Treated me like some kind of reprobate. I will never be back to this location.
Great communication and explanations from service tech. Parts on hand was awesome too.
Always get good service and staff is polite
The problem I had was my problem with my credit card . The manger was patient and helpful with me. Good people are hard to find. Both in managing and technicians. Great people.
Needed a wheel alignment as previously diagnosed. Made an appointment for a wheel alignment. When I came in the rep. Was pushing there was an issue with my car. I told him no. I just need a wheel alignment. He refused service with out add ons of diagnostic fees. I told him I've already paid for this service I just need an alignment. He argued with me about needing a balance after needling that there were issues with my car. I said no I just need an alignment please do what I made my appointment for. He refused, so I guess Midas didn't want our business.
I came in at 1:30pm to an empty building there was no one there but me. Was quoted an hour roughly once work started at 2pm. Left with work completed at 4:30ish. More than double the time quoted? Seemed they were eating and standing around a lot I was waiting quite a while. Also was noticing that didn't seem to lay down any protection on seats/floor mats. Dirty handprints on interior. I guess you can't expect perfection but you would think they'd wipe it down and return the ac/heat settings to what they were when they entered the vehicle. Came in my heat was set to 72 degrees when I got in my truck it was cranked max which I never do it's way to hot. Anyway just some small issues.
The staff was extremely friendly and helpful with explaining what needed to be done now and what could wait for the near future.
Customer service was excellent
Store was clean employees were nice
I paid 140$ for a inspection of my vehicle, when I gave them all of my concerns of the vehicle. I kept the vehicle there for 8 hrs, when I came back nothing was done. They said they were busy and didn't have a chance to look at it. They asked to keep vehicle over night so I told them I had to work 8-4 the next day I would come pick it up afterwards. Came and picked it up about 5 the car was up all taken apart. They said give them 20 mins they would have it ready. I left and took 30-45 mins came back it was still taken apart. I waited 15 more minutes and it was ready. Why I was charged for my words of concern of the car idk why I got the diagnostic of things I already needed for the car idk. The fact that I can't buy my own parts for my car and have the people of midas put them on and just pay for the labor I'll never know. I will never do business here again.
I always went there since my car needs done I like how they communicate how well respected they are where the location is and then breaking down prices and what needs done that I didn't know I'll always go to Midas for everything if I can
Way too expensive. $911 for a muffler and tailpipes is ridiculous. It's no wonder half the cars in town don't have mufflers.
First be realistic about how long it’s going to take for services. Simple oil change air filter should not take more than twice as long as estimated. My oil gauge was not reset. This is pretty typical. I’ve been to this location before I’ve had to remind him to do it and I forgot to remind them this time so I did not get done. They didn’t return my wheel lock. I had to return it and get it once I realized I didn’t put it back in my truck. And also my truck smelled like marijuana. I went back and complain to the manager but I’m sure nothing was done so all in all pretty crappy visit with his location. Only reason I went there is the price. it anymore I can change oil, so it doesn’t really matter when you take it.
I was having an issue with my exhaust. After inspection, Midas was able to tighten up some loose brackets and fix my problem.
This was my first time doing business with Midas and I have never been so at peace with what I needed done to my vehicle. The manager Michael was great to work with. Over communicative and made sure I knew what was going to happen and what it was going to cost. He went above and beyond to make sure I was taken care of. Even the other team members were incredibly friendly and helpful. Will absolutely be going back!
I called about my tire having low PSI and putting air in half a dozen times. I was told to bring it in and they could take care of me. they got me in right away and fixed my tire and i was out the door. Very friendly staff and clean and comfortable waiting area.
Fixed the vehicle without a cost.
It wasnt fault of Midas but the Audi dealer shipping parts took a long time/shipped wrong parts/etc
Higher than expected cost.
Everyone was so nice and helpful
The employees were very nice
Superior customer service. The nicest guy on the planet.
La voiture roule très bien contrairement auparavant
Be up front and consistent in pricing. The pricing nearly doubled in three weeks for the exact same service.
Great service, value for the costs, friendly knowledgeable staff
Very friendly staff and helpful as well as knowledgeable
Time, and charges, and could not use the booklet from time before.
From start to finish, the whole process ran like clockwork.
Not have your techs ruin other parts of the vehicle.
I corresponded with just about everyone that was on the clock. They all went above and beyond to make sure I was taken care of. They are all very friendly and even though busy, always seem to find the time to make sure you feel welcomed.
Also go here for everything
I all was services with them
If a customer schedules an appointment, and then you send an email confirming that appointment, make sure that time is available instead of rescheduling the customer after they arrive for the scheduled appointment. In addition, if you don't take the time to call the customer to let them know the appointment time they have scheduled is not available, don't make excuses for your mistake by saying the appointments scheduled online are "inaccurate". Scheduling an appointment, receiving confirmation of that appointment, then driving all the way there to be told the service you scheduled cannot be completed because they will be closing so they don't have time to perform the scheduled service, is unacceptable. Gas isn't free and I would prefer that our time not be wasted because, according to the employee, the website is nationwide and appointments made through it are inaccurate. This is not only unacceptable, but totally unprofessional for a company as established as Midas.
All the guys were knowledgeable, friendly and helped me through a rough patch with car and got me back on the road
Easy setting up and appointment. The employees are absolutely the nicest. Makes you feel welcome.
The service was great. They didn't try to suggest anything that wasn't necessary. They even let me know that one of the services that I thought I needed was actually in good shape.The guys were all friendly and respectful.
I have always used Midas for my vehicles repair and as always they have done a outstanding job. Thanks guys
Everything went smooth, no selling of additional things needed
The staff are coolest dudes
Because I was able to get service and was able to leave with my vehicle with in a reasonable time frame
The staff was pleasant. I sat and waited on my service and did some christmas shopping while there. Numerous customers came in and the staff was very specific and helpful with each one of them, even when they didn't speak fluent english and they had to use a translation tool.
They repaired my flat tire for free. What more can I ask for?
Staff was respectful and answered my questions about issues. Friendly and knowledgeable. Thank you.
They was nice and friendly and very professional
Person at desk was friendly and informative. Was a good experience as per usual.
I was charger over 1500 for a 700 job and I'm livid. I think they did it because I'm a woman.
Staff very friendly. As a woman I didn’t feel they were taking advantage of me like some men do when it comes to cars
Because Chuck and Marcus go out of their way to make you feel at home!
Very easy to set up appointment and the team at Midas were very friendly. Everything went ver smooth
I was greeted quickly and was in and out no problemo
My AC got recharged. It's working properly now. My front wheels'noise has been fixed. My only problem was the price. I had to pay $ 1490 to get those works done. So I wish I could pay less, like 1000 bucks max.
Everything was straight forward.
Great and friendly customer service.
Speed of service and friendly staff, as well as the quality of the service and products always makes me happy to return to this location as needed.
Professional, friendly and quick service.
Easily made an online appointment, arrived and they began working on my car with no waiting. They were fast and friendly. It was a good experience.
The desk person was very nice and helped me out a lot. I really appreciate the stores personnel's friendly and helpful nature.
Associates were very helpful
They understood my need to get the work done quickly and performed very well.
I've been going to midas now for 1 yr. I've had 2 oil changes and I've purchased new tires and all 3x I've had great customer service !!
Have a no smoking policy for your employees.Give customers who schedule an appt first priority.
Wasn’t complete in the time period I was told. Late getting back to work for schedule meeting
"these guys did a complete brake job in about 1 hour...I was a shocked by the price, but afterward I looked up what pads and rotors were going for elsewhere and felt a bit better"
The services professional and friendly and I did not have to wait a long time.
I liked that the mechanic took me to my car and showed me what was wrong or needed replaced.
I requested a service estimate using the Midas website approximately 3-4 weeks ago but never received a response. I then called 2/21/22 and was told they would return my call with estimate and I never received a return call. I called again 2/22/22 and wa
They should have rotated the tires as that is part of the maintenance package I paid for. I was not given a reason why they didn't do it. At the very least, they should have offered to schedule another appointment for that. My impression was they just didn't feel like doing it.
"Went bought a SS to rebuild..just a little project bro occupy an older fellas time.1 st thing I do..I take it to Grismers,they do some work..n I'm goneNext I stop by Midas it was a Sunday,Well..I went in for alignment, ended up buying sumo tumos,shocks, br"
"Honestly, I should have confirmed the price of the oil change before my appointment, so that was my fault, but an oil change at the dealer is 49.99, so I didn't figure it would be much more than that. I was wrong. $75 for an oil change for my 2020 CR-V. Th"
"Had a good experience, will return!"
We were driving through town from Pa to Tx when our air conditioning stopped working. I called the guys at Midas and they said bring it in. They were able to check it right away and fixed it temporarily. We didn?t want to get back on the road and it stop a
"As soon as I walked in, I was taken care of. This was my first time at the shop, and it was such a smooth transition! As soon as I got my car back, it felt brand new, and I was very impressed! Great work! "
I received and oil change and after driving two hours to get to my new home noticed the transmission wasn't shifting the same. Turns out the mechanic let out the transmission fluid instead of the oil and didn't bother to fix his mistake. He let me leave wh
I was very pleased with the professionalism of all the staff I had interaction with. Brake job was completed in a timely manner. Would definitely recommend Midas for any work needing done!!
"I've been to midas probably a handful of times and have never been disappointed. And tonight just goes to show again what I mean. Marcus Meyers, Is truly an angel on earth, the patience and dedication he gave to my service was just outstanding. Granted it "
Myself and my daughter were in yesterday 10/16 we had oil change appointments from 10/12. However we?re we?re there three and a half hours! Every one was nice but geez people have stuff to do??.
They were great getting us in right before closing to fix our tire so we could drive 6 hrs home tonight. THANK YOU!!!
i would not bring my tricycle to have them do any work on it . my truck is done right after i brought to a real shop. midas charged my over 1000 dollars and did a horrible job.
I want to says awesome job team. I had had an exhaust leak for a bit. You gave me a quote and stayed true to it so we could save up the money. My Terrian sounds great now. See you guys soon for my oil change.
"Had my truck worked on and after I got it back it ran worse, they did over 10 thousand dollars worth of damage to my truck. They put the wrong parts in and pretty much messed the motor up. I took it to a dealership to go through it and that?s when I was no"
"Marcus and Chuck are awesome. Expected a much more complicated repair and was pleasantly surprised. The waiting area is quite clean, seating comfortable and set up to allow for social distancing. "
"For my review I need to go back 2 years ago to when I had my oil changed at the Springfield Ohio location. After I left, I drove 40 miles down the interstate to Troy Ohio and when I got off the interstate my car was smoking horribly. It became known that t"
They were fast and efficient
The guys at Midas did a great job of setting me up with a new set of Cooper tires and alignment on my Park Avenue work car. After driving for a couple of weeks the ride is smooth and quiet! I will absoluteley recommend my friends go to see Chuck at Mida
I've gone to Midas a couple of times now and they are always very friendly
The employees were extremely nice and did a great job beat prices on oil changes in the area
I went there in June 2019 for a simple oil change for $19.95 and it cost me $707.00. The technician there striped out a oil pan gasket ***** on the oil pan that had never touched before and left the oil cap off the engine after after adding oil. They de
once i called corp office they called a district manager and he called and told me they did nothing wrong . oh but you did . the consumer is always right. you and your staff lied to me about work you knew that couldnt be done. so i got what nedded done and
"dont go here . they lie and take your money .and dont do the work you ask for. they lie to get your bussiness . sure they treat you good for your money. they really dont care as long as you you take your car or truck there , they dont know what they are do"
Made a appointment online for 1230 I got there 1225 they couldn?t do oil change on Chevy 2500 said there drive on rack was broke. I guess they should of not made the appointment won?t be back
Went over all the paperwork they gave me when I got home. Mechanic wrote I had a leaking gasket...no one explained this issue to me....now I gotta go back and have someone explain this..
Please have the mechanic who wanted me to follow him to send me his address. My number (614)284-8328.
I felt very appreciated. I had An appointment for 3pm but they took me in early and did the completed the job by 3:25. Marcus(Mark) and chuck were very helpful and very friendly!
If you go there they act all nice because they know that they lie to you . I won't go back . Every payment I make on my credit card is painful . I hope others don't experience what I did .
It's funny they waited to tell me that after I gave them my credit card #. I'll never go back there . So now I'm paying on something that wasn't done . So what they installed new shocks and struts and tires . Figure out how to install the leveling kit and
I went to midas to get a quoate on new struts and shocks and tires on my f150 pickup . Since I was going to have them do the work I went ahead and asked them to put my leveling kit on my truck . They said sure we can do that no problems. So the next day t
Marcus was super friendly and very knowledgeable. We always go to them to change our oil. Very nice to talk with.
The only place I trust. Thanks Byron!
Were very professional and polite. Gave me a good rate for the oil change but did not offer the discount in the website for being the first time I used them
"Great customer service, the gentlemen who waited on me was fantastic! Also my van was ready so quick! Thanks Midas!"
"Reported several codes, promptly fixed what I wanted. Well satisfied."
Quick and friendly service from Chuck!! He answered all my questions and concerns and goes above and beyond for his customers. Wouldn't trust my truck with anyone else!
"went in for an oil change ,they didnt tighten the oil pan cap all oil leaked out and blow the motor and they wouldnt fix it only 46000 miles on car.so i gave them another chance stupid of me but i did want my a/c charged paid for it .they over filled it b"
Prices on brake parts were over priced same calipers that were put on that you charged over 150 a piece for are 39 dollars at auto store
I got an oil change and replaced the wiper blades. The service was very good. They got the work finished quickly.
"I took my car in for an oil change and checkup. I ended up getting 2 new tires, as well as new shocks. They let me come back to see the issues with the vehicle, so I clearly understood them and felt confident with the need for the extra work. They also "
The manager Toby was very nice and gave me the best deal he could since it was going to be a lot more than expected due to problems I didn't know about. The shop is clean and the waiting area comfortable with up to date magazines!Thank you!!
They did an awesome job on my car
"Went in without a appointment , not expecting to get in soon, But they worked me into their schedule and was in and out in a hour and 15 minutes, Thanks for the good service !"
This place set me up with a whole new exhaust when I really didn't need it. It was my wheel bearings that was the problem. Since then I've had to take it back 5 times just to tell me they can't find it the noise from the exhaust. Taking my business elsewhe
My Ex wife took her Nissan in to have the AC checked the line was leaking And they tried to charge her $450 for A-line that cost $65 and to recharge it was only 30$ in 134A And the line literally only took 5 minutes to change even if you doubled the pri
Great job again! Only place I take my car! Thanks Bryon for a job well done!!
I like taking my car in to Midas because they are friendly and polite. Most mechanical shops try to take advantage of women by overcharging for unnecessary repairs. Not here.
"Only place I will take my car. Jamie is always helpful and trustworthy. I made the mistake of going to another store in Springfield about 2 years ago and had nothing but problems with my tires. Thanks Midas, appreciate my new tires!"
Very professional and prompt Thank you.
"I went into the Springfield, OH location for just an oil change and it was THE WORST experience and most unprofessional thing I?ve ever been through. They broke my oil plug and tried to tell me that it was already broken and just laying there. If it was al"
Joshua & Bruce where amazing! They made sure to answer all of my questions & explained what services were being provided to my Jeep. They were also very fast! I highly recommend Midas.
"The managers Bruce and josh, are very welcoming, and knowledgeable. Explains everything easily, if no BS. The mechanics are very quick and very good! The lobby is also very comfortable and pleasant to be in, unlike most shops that are greasy!!"
easy in and out these guys don't goof around !
Told me strut was leaking and needed replaced. I told them I just put parts on yesterday and seen it was not leaking so they then got upset at me because I pointed that out and started to backtrack saying they never said it was leaking. Incredibly rude me
"The technicians were quite helpful and courteous. Their knowledge of vehicles and tires was extremely beneficial. They had gotten my vehicle in, informed me of other potential issues, and had me back on the road in no time. "
Brought my car in for oil change. Took bout an hour. I was made aware of a my tire balance and I also needed a new air filter. Mechanic took care of this after my approval. Very good customer service!
"I brought my 2009 Honda Accord in for a few concerns that I had regarding some noise in my front end. While I was there, Josh, was super helpful in guiding me with troubleshooting the noise I had been hearing. He not only help me pinpoint my issue, he al"
I've been going to this location for many years and the last two visits they say they did tire rotation which confronting the manager his answer was yes I told him no they didn't his reply was how do you know I said from the damage on
"I've had multiple questions about my vehicle recently and I can honestly say that each time I've cslledni have gotten great amounts of patience and understanding from the gentlemen who answer the phone. They have take. The time to listen, explain and give "
"Please take the time to call other places before having any work done here. You will likely pay nearly twice the amount you will at most other places. I had a rear brake job done on 2013 Ford Expolorer (37,000 miles). Paid Midas $948.24. I discovered late"
"I made an appointment and ended up waiting 35 minutes after my appointment before anyone would speak with me. Also, the man was somewhat rude. Not impressed."
"I'm back again this week with 2 more of my family's vehicles! When you find a great thing, you just don't want to experience anything less then the best. My family and I will continue to regularly come back to have our vehicles serviced here because honest"
"My last visit to Midas on Bechtle Ave. in Springfield, OH was over 5 months ago. Earlier this week, I was back. Not only did I again receive fantastic, fast & quality service from Asst. Manager Holly Johnson and auto expert Brad, but I also experienced exc"
"Midas on Bechtle Ave. in Springfield, OH will give you excellent, quick and honest service. Derek was one of the knowledgeable and friendly employees who provided great customer service to me. I scheduled two more appointments! Thanks for the great custome"
After discussing the issue with David my issue has been resolved to complete satisfaction.
Took car in for engine light. Paid 860 dollars and did not take care of engine light. Had to take back and had to pay and extra 150 dollars to get it fixed. I felt I was over charged for what the problem truly was. Very disappointed for not fixing the prob
"I went on this app and requested an apointment for oil change wed nov 27, 2013 and never heard from anyone or recieved any notification of a scheduled set up "
