I enjoyed the online scheduling system and online vehicle analysis.
I appreciate honesty when it comes to mechanics.
I had a tough to diagnose problem that might've had to be taken care of my Kia dealership. Thankfully between the Streetsboro and Stow Midas locations, they were able to help me in a timely manner. And for a fraction of the price Kia wanted to charge. Neal at Streetsboro and Jason at Stow are PHENOMENAL!! Midas will get all my business for every car I have. They made a stressful problem way more manageable because they care and treated me with respect. I've already recommended Midas to my friends and family.
Great communication. Honest with me.
Offer hot water for coffee or tea, let customers know that Midas is having difficulty finding parts
Online services need to work with actual people at the shop. I scheduled an appointment online and never got confirmation. After waiting a week I simply did a walk in. The inspection of my car took more time than I’d have liked. I was in the door at 8am sharp and got out at roughly 11:15am. Brakes and an oil change is really all I needed. The inspection was at least half of the time I was there, if not more. Nothing wrong with that but it may be worth having an opt-out for people who know exactly what they want done.
HONEST WORK, NOT TRYING TO RIP ME OFF
I was quoted $74.95 for the service plus tax.I had a $20 off coupon which should have made the cost $54.95 plus tax.The total was $66.34. I discovered that they added $6.87 for shop supplies.That does not make any sense. That left me getting a $13.13 discount insteadof a $20.00 discount as advertised. It doesn't sound like much, but being retired that makes a big difference.
I was quoted a price of 79.99 for an oil change. They later called me and increased the price by 60 to 140 plus tax due to W16. I called 2 other local shops and was quoted 79.99 for the exact same w16 oil change. They came down to 129 plus tax but did not match the competitor price. Your price was not competitive. I wonder now if all your pricing will be way overpriced and not competitive. Very unhappy with your overpriced service
Great experience and customer service. The technician was very helpful and explained everything to me. Will definitely be coming back. Thank you for the great service.
Gave accurate estimate of cost and time. We were on our way to Maryland from Miinesota and our van’s catalytic converter was stolen at our hotel. We weee extremely pleased that Midas crew were able to fix so that we could arrive home on same day.
I felt the price was high for the fast simple repair I needed
The employee who checked me out could of told me about the 20.00 off coupon for full synthetic oil change but he didnt.I found out from checking the midas website.
Very timely and efficient and friendly associates
Don't offer a coupon special for oil change service for $39.99 and actually charge almost $60.00 after all of your special charges and fees.
the manager and the tech were awesome, explained everything. I dont feel pressured or "gouged".
If you have a scheduled time for an oil change it shouldn’t take 2 hours after appointment time to start the work. a better scheduling communication. I can understand if they’re under staffed, etc. however, that is on the manager or scheduler to communicate to customers prior to visits
They broke my car, all the dashboard light went on and they denied that they broke it and accused me of bringing it in that condition. Be honest and transparent. You need some people that are honest and accountable.
The Associate backed up the Original Estimate to the Penny. So, I didn't have to worry about any Surprise Added Expenses when I came to pick up my vehicle. You can't be that kind of Customer Service.
I didn't get the $20 coupon until after I had paid and leftt.
Everything went very well. Everyone was very nice. NO complaints. I will be back!
Everyone was really nice, the check in was easy, the service was fast, and i was able to get in and out in under an hour. It seemd like everyone i spoke to enjoyed their job.
The Associates working there that day were Courteous and Respectful. They explained everything quite clearly. They Never talked down to Me. They answered all of my questions.
I took my car in for a wheel alignment and now it’s just crooked in the opposite direction.
been going to this location many years and experienced many managers. This manager is rude. Flagged a problem with my vehicle and manager was not willing to shop for less expensive parts. Shop only had one car in, I guess they just wanted to stand around. Told me at checkout the usual, air filter dirty. Did not ask if I wanted it changed. Coffee 3/4 full, must have been form another day. Waiting area cold and TV was blasting. Rest rooms dirty. Thank your manager, will not be coming back, been coming to location for over 10 years.
Amount of money charged for parts. Serpentine belt was quoted at $102 for a $35 part at the auto parts store, and that’s just the part, not the labor. Chose to do the work on our own as a result.
Service was great, but I thought that the pricing was average or a little high even. Overall though, it was a good experience.
Everything was great, great communication and honesty
Great customer service. Polite and informative.I’ve had MANY issues with service through dealerships, including part availability, and was pleased to find this wasn’t a concern with Midas.
Myles was so nice and professional. Explained everything i needed to know clearly.
Checked in, spoke with the desk clerk, gave me a price, I saw an ad on Facebook with an extremely different price. Clerk gave me price, I asked about another service at a different time he explained the service & price.
Been using Midas for at least 20 years. Always fair and accommodating.
honest about service and pricing
Thanks a lot for the high quality service of this location. Professional and efficient the team is nice and repair very quickly and fix the isssue
"The guys at Streetsboro Midas did a great job! very kind, courteous, and Professional, When there was extra work that was needed on my car they came and informed me what was going on with an estimate and all, and they got all the work done in a timely mann"
I thought there was a problem with the front brakes but after the technician took the wheels off he discovered the brakes were fine and the problem was a bent backing plate that he then straighten out the stop the rubbing and the noise it was making. There was no charge for that fix. He also discovered the wheels were in need of being balanced.
"My fiancee had brake pads and rotors done in march. Had to have them done again today. This time its the calipers that need replaced. The pads and rotors were all ""covered by warranty"". But they charged $600 in parts for two brake calipers. What were they "
"Matt is the Guy! Matt helped fix a issue on my Jeep Grand Cherokee Summit before it became a huge problem. He kept me safe all year by telling me the truth about my truck. He has a lot of knowledge about cars, however what I really respect and value is the"
I called mid morning and was able to drop it off for the day. The car was ready by the end of the day. Excellent customer service!
Kyle did a great job helping me with no problem. Great place. I?d advise anybody to go there.
Would continue being a customer
What an excellent place to have my car oil changed! Courteous and professional associate. They were so busy but they got my car oil changed and had my tires balanced and a good once over. It was above and beyond my expectations.
Needed a new battery and oil change. All services completed in 90 minutes. Have used Midas for years - this location for the last two years. Excellent service!
"I took my daughter's car because her muffler was hanging down. I thought they might be able to tie it up for me with a clip. I took the car a couple weeks ago to another mechanic in Streetsboro, I was told it needed new brake lines, a spring on the driver'"
I had gone to Midas in Streetsboro after going to ntb because I had a ***** in my passenger rear tire they were quick an plugged an patched it for me . I asked how much it was gonna be when they were done an the manager said Free we just gotta have u sign
"John an his team did exactly what he said they would do!!!!! Called an updated me on work, an finished the job at the time he said they would....."
Very professional, I did NOT feel pressured for any other services.
Excellent service! Highly recommend.
Midas always does a good job, oil changes are no exception.
Although the program that I used (buy online and ship for install), they handled it really well and made sure that I was involved in every step of the process. The vehicle I have was the first generation of its kind from 2017 and the system was not updated yet, but I was still informed of my options. The assistant manager was great.
"I took my car in for a set of back breaks, was told since I had all 4 sets put on in 2015, 2016 that the breaks was lifetime warranty, and would be free just labor, so they said it would be around $200-$250. I thought cook, I had a midas card that I ha"
I was in and out of the store in about 35 minutes.
Service is good just a little slooow
Tired of being lied to. I needed $500 worth of work done to my car, got a second opinion and it was only $100.
"I started going to Midas a few months ago,I have been back a few times for several things.They are always great.Get right in reasonably priced with the best customer service."
Good service from professionals even during a pandemic. Thanks.
Great service at a great price
Tried to call. I needed exhaust parts for my 2003 chevy silverado but I have unloaded it. Thx
Great job fast serve nice workers
Thank you for changing my light
"Gave me options to help save, and it was done in a timely manner."
The oil change was fine. It's an oil change. My receipt said that I received a tire rotation. That didn't happen. When a service is included in a price it should be my decision to omit it. Not the store's. I had them give me a quote to repair my exhaust. I
"Midas Missed a lot on an alignment. I Was not comfortable with the results. Had ford check & adjust several adjustments. Approached service writer at Midas with the results from ford, he was totally uninterested. Made no effort to rectify the situation. I "
Driving to my parents house from Toledo and my check engine light came in. Car started skipping. Pulled into Midas to have it checked out. Immediate service and started looking at it right away. Alex explained everything and was a super gentleman. Figured
"Always speedy, Happy with my service !"
The manager was very understanding and very helpful with what I needed for my car. He did everything he could to help me out and I greatly appreciated it. I highly recommend this place for anyone.
Unprofessional manager. And even the district/general manger is awful too would not recommend this place.
They always take good care of my car as usual
Excellent and efficient work. The manager is very professional and courteous. Tire rotation is included with oil change and the price is good.
Took less than expected for front breaks to be replaced. Everyone was friendly and answered all questions.
No pressure. Just fast and friendly service.
My daughters car has been making strange noises and today it literally sounded and felt like it was going to break in half! We drove to Midas and they immediately did an inspection and we found out the subframe was completely rotted out and the control arm
"My car has been making some strange noises for a couple weeks, but today it got REALLY bad! When I went in, Alex asked me what brought me in and to describe what was going on, he immediately told me that there was possibly a recall on my car?s subframe and"
Excellent. They did a tire rotation but its not showing itinerary carfax. Why?
"I took my 2007 Cobalt there today, minor repair that a skilled person could have done. I got an estimate of $1151.00, I left their laughing. Brought the car home and fixed it myself. What a joke Midas is, I will never go there again."
i went in for an oil change. the guy also sold me a tire balance. which i really didnt need. then when the car was done. i had to pound all of my wheel covers back on. they were put back on. but would of fell off. if i drove off. i'll never go back again..
"I specifically asked for a smoke test when I called to make the appointment and thought that's what I was being charged for. They insisted I didnt need a smoke test and that 500 dollars in a tune up would solve my problem. Consistently ignored my verbal ""n"
Worst shop around. Doesn't abide by appointments and expects you to wait a week to be rescheduled. Completely unprofessional every time I've been there.
I go here for all my repairs & maintenance-they are always helpful & fair.
The price was great, and I think that they did a good job. I had an appointment for 10:00 AM but they didn't get to it till 10:30 AM. Another customer showed up 5 minutes after I got there for his 10:00 AM appointment also, and he was told that I was ahead of him even though we both had appointments at the same time, and he would need to wait an hour or longer. He was very upset, and keep asking why he had to wait that long if he had an 10:00 AM appointment. Poor planning!
"Great service! Everyone I've dealt with has been fantastic, I never have to wait long, and they're always very helpful! "
I paid $420 to fix one drivers side rear break that was dragging. Simple 15-20 minute repair. He provided the extra parts for me to do the other side. I did that in 20 minutes. Total Scam. I complained about the bill but as the manager explained it's Sat
Good work. Very high prices.
I have been to the Streetsboro Midas several times & have always felt that they are honest & fair.
They are always so nice and friendly.
"Incredibly fast, nice people, good work! "
I bought a used car and I brought it in for an oil change. I also asked them to give it the once over for any issues. They took care of me immediately and gave me detailed information on the issues. There were some minor problems that needed taken care of
Last year one of my tires nearly fell off after a visit to this location. This year with a different vehicle they did it again. Stripped my lugs and the nut was laying in my driveway! I wouldn't go back if they paid me to show up. Losing my life is not wor
"I was told twice, 1 time 2weeks prior to visit,and one time the day of my visit post phone call what the price would be...PARTS AND LABOR!! However it was twice as much!! I was on the phone with customer service while technicians/manager harrassed and thre"
Had it done quick very nice job and brakes work well
Anthony and the tech did great job with my car at a great price too.
"Very satisfied with his explanation of cost of services. Also, the necessity for this repair. He's a very competent and an accommodating person. "
Can't say enough about the great service I received at this Streetsboro location. 2 times I have been here & both times the people have taken great care of me. This time Anthony went out of his way to make sure everything was done right for me. I would hig
The guys at this Midas location are professionals in every sense! They offer quick and efficient service and I was very impressed. I trust that what they tell me about what needs fixed is honest and they lead me in the right direction. I would 100% recomme
I had a recent oil change at this Midas and they were super fast and Anthony at the front desk was really nice and helpful.
Midas Streetsboro provides excellent customer service and top notch repairs. This will be my new spot for automotive care.
I definitely recommend going to Midas. Very efficient and quick. They are nice people and very accommodating. Midas is the place to go.
I had an exhaust leak I paid $56 and they did not fix the problem
" I told them what I suspected what the problem was, they checked it out showed me and agreed. They did not try to sell me on anything else I did not need or fabricate any other problems. They were fast courteous friendly and knowledgeable. Will definitel"
"Do yourself a favor, pick the other place. These guys are polite, and that is their only redeeming quality. I don?t know if the manager just doesn?t have control of his crew or just doesn?t care but their service is so bad it?s almost funny.Friday April 27"
"The guys here are awesome! They are trustworthy, they explain everything thoroughly, and never try to get you to ""buy"" something that isn't needed, and don't assume women don't know what they're talking about - super respectful!! The work is always first-r"
I was very pleased with the service keep up the good work.
These are a great group of guys. They are fast and very professional. Answer any question and got me in quickly for an appointment. Would give them a 10 ?? if I could!
great customer service and professionalism
"I love this place. Good workers, & very friendly. "
Best place ive ever been this store is awsome and so is the management fast and friendly
I was tired of another local repair shop where I felt I was getting nickle and dimed to death. Midas not only beat the other price but did the work in half the time. Will be coming back when needed
I had to replace my muffler. The service we great. Personnel was friendly & personable. The muffler was at another facility. So I had to wait for them to get it. Even with that they we're pretty quick. I'll def go back
"Great customer service, cheap and quick!"
I called ahead and asked if they could get me in for an oil change in 20 min and I'd be waiting. I just happen to be passing that way. I was told yes no problem. I waited over an hour before they took my car in! I asked several times how much longer and I
They didn't hook the air cleaner back up properly witch caused the engine to stall and run rough a 25 dollar trip to a mechanic
Dave the new manager at Midas in Streetsboro inherited a situation and went above and beyond to get it resolved. I will be back and highly recommend them to anyone.
I've never had a problem with any of the personnel or treatment of me or my car. Very satisfied! Have referred several others.
"First time at this location, staff was great . Did online scheduling. No issues . Came to apt. And was in and out in about 45 mins "
"I used to like taking my vehicles to Midas in Streetsboro when Eddie was there. The new guy is always trying to sell me something I don't need and thinks that because I'm a woman, I don't know any better. This last time, again, was something I didn't need."
Made an appt same day. Arrived a little early. Manager was very friendly. Took the car in and was out within an hour. Manager kept me informed of progress through the hour. Service and communication were excellent - I won't hesitate to go back when I n
Did not check tire pressure. Did not check wheel balance. Did not check brakes. Did not show me anything under the car or on any machines. Did the oil change in 8 min flat but did not put all the oil in!
"DONT RISK YOUR CAR. This Midas location is dishonest. 1 1/2 days after oil change my engine light went on. Never had the light come on in this vehicle, I kept it in perfect shape. Checked the oil level. Found out they only put HALF the oil back in my car."
As expected. They did a good job. Very pleasant.
"The great people showed and explained everything to me on what was wrong, what needed fixed, and which should be done first. They went out of there to make sure I understood the best thing I should do, and the safest. Thank you for all of your help."
Came in very late for our appointment and they took us in right away! They are always willing to help and they always answer all of my questions. They are the best!!
They helped point out possible repairs I should undertake and ones to complete in the future. The salesman showed the wear on my tires instead of just telling me what I needed to get done. giving me a confirmation that they needed to be replaced. Was very
Friendly and efficient...
Answered any all questions I had to ask. Always greeted with a smile and never left wondering what was going to happen to my card done in a quick timely manner for a great price. THANKS MY MIDAS!
I drove in on a Saturday and they immediately got to work. Good service; reasonable price.
I stopped in a half hour late for my scheduled appointment. They took my car in right away and quickly did my oil change and battery test. They suggested I balance my tires and replace my air filter. All in all I got great fast service. Very good guys!
After months of hearing a rattle from the front of my 2010 RAV-4 I took the vehicle to a Toyota dealer and was advised the front brake pads were loose in the arbor. Upon returning to the Streetsboro Midas who installed the brakes they advised the brakes we
Overfilled oil by 1 quart over max. Terrible customer service, uncomfortable phone call about additional expensive work not needed.
"Service included installation of new Brake pads, Calipers and Rotors on both rear wheels, as well as a LOF. Cost was $724.33 (which included a $50.00 Customer Service discount). Upon returning home, I noticed rust colored marks all around the outside of "
I was able to get in quickly for an oil change and tire rotation as my car dealer was too busy. They found I had a leak between my motor and transmission and told me to contact my auto dealer to have that repaired as it was still under warrenty. They sugge
OK, but they didn't fill the window cleaner fluid.
Even though the parts had to be ordered, I had no problem scheduling times for service. This is closer to work for me and they made it very easy to accomodate me!
Eddy and his crew at the Streetsboro Midas always provide me with excellent service. The prices are competitive and the service is always great. I can always count on getting a fair assessment of the problem. I have come to trust and count on them. I highl
"The customer service was great here. I do not know a lot about cars and they were able to explain everything very clearly. The manager told me that it would be a long wait period, so he said that he would drive me home and pick me up after my service was"
i will NEVER ever come back to this place EVER*** i had my front end fixed on my Hyundia tibron then 2 days later my front breaks go out**** with my two children in the car**** and when it was brought back to ur store u looked at us like we were idiots and
"I came in to have the subframe looked at. The employees where friendly and well knowledge. I""m going to recomened them to family and friends.sinceraly,Robert Jeffreys Sr."
