Just a simple detail as to winter tire swap to summer tires. Mentioned that I was missing a lug nut, 19 out of 20 . I purchased new wi ter tires and alloy 18x8 rims. Your company did the the swap, where did that nut go. I had no involvement whatsoever other than coming back to get the swap done. The lug nut was replaced at no cost to me, made it like I was the one who lost it. If you can't get a simple job done there how much would you trust a technical person there.
I’m never “Highly Satisfied “ with anything anymore.
My car was evaluated by very professional staff and they effectively communicated to me the problem and how they proposed to fix my car. I was given a cost for this as well the timeline they would need to have everything done. They offered me a courtesy car which was excellent and allowed me to attend a meeting at my Bank that was of upmost importance to me. Overall, I was very satisfied with the service I received which reaffirmed my decision to continue with future servicing of my car at Midas..
Happy to forward my written communications with Luc to you.
I just think it's too expensive. Otherwise I was highly satisfied with all aspects.
Wasn't expecting it to be done that day but it was so that was a bonus especially because it snowed the next day so it was a good test to the new tires.
Tina was at the front desk that took care of the service that I needed to have done to my car . She was very clear when explaining the service to me and very friendly , knowledgable and professional.
Accurate time and great service very accommodating.
Brad is always very clear and easy to speak with about what my SUV needs done always very satisfied
Brad. Has been outstanding in explaining all the details. Misses nothing. I go there because he is goodThank you Brad
I booked an appointment for 11. At 11:50 when my vehicle hadn’t moved I checked in with the service desk. He went to check, but never returned with an update. I got the recommendations. I agreed to replace filters. From that time it was an additional hour for my vehicle to be done. Not even an apology for it taking so long. Oil changes don’t take 2.5 hours. The reason I booked an appointment was because I had one hour before I had to return to work. Then when I got into my vehicle my steering wheel was covered in grease. Not happy at all.
They fully explain everything, for a women who doesn’t know much about cars it’s nice to have. They are realistic about what needs to be done if anything on your car and what route they advise.
Just handy to get an oil change.
very happy. Have recommended Midas to family members.
Experienced car battery died twice. Called in morning stating my problem with the car battery. Was advised to drop it off and they would have someone bring me to my apt while they installed the battery since they had appts until 10am. This I did and was very satisfied with the short wait it took to replace the battery.
The staff were extremely, extremely friendly. The provided a reasonable list of 'defects' found during the inspection. There were no 'pressure' tactics for me nor for others I witnessed in the waiting room. The presented favourable solutions to repairs needed. This location is AMAZING!!! Friendly, courteous and professional.
Very good staff with alot of knowledge
Longer wait than required for first vehicle and 5-20 synthetic rather than 0-20 as specified for second vehicle.
Please only charge for what was agreed upon. A bill that is double the price agreed on when picking up the vehicle after hours is not only unprofessional but leaves a substantial feeling of being taken advantage of. This must be resolved.
Do better and try harder.
The service was very cooperative. The atmosphere was friendly.
Brad is always good at giving a wait time excellent at explaining the link in my SUV great service
After my catalytic converter was stolen, I felt really emotional. We called Midas on Gardeners road in Kingston. Teena was so welcoming and friendly. Quick and efficient service at a good price. We will be back. And Teena gets a boatload of gold stars from us! Fantastic experience. Thank you
The employees are always very friendly and keep you well informed as to what is going on with your service/repair. I’ve been attending the same location for years!!
Teena did a great job and a lot of papper ps she is verry fast
Would have liked a more affordable price - feels like I paid very top dollar for the work ( which appears to have been well done)
Communication was spot on. Bright clean open. The time it took to get my vehicle in and out was vary nice. I'll be returning in Nov to get my tires done. Shout out to Teena for being fabulous thank you
They look over my vehicular problem and explain how we can fix it and states the price and other options. Friendly staff. Reasonable prices.
Midas Kingston team did a great job excellent customer service ,fast ,effective very knowledgable good recommendations for upcoming service on vehicle would recommend to anyone
You could have taken my car out on the road to see if the problem was fixed as it turned out it was not
I had called and specifically advised that I needed my heat shield replaced. Midas did not have the part available when I arrived for my pre-booked apt.
Synthetic oil change done as well as brake inspection
Our appointment was schedules for 1.00 pm and at the time of arrival we were told it would be a wait of 1 and 1/2 hour wait as they were having difficulties, as we lived 1 hour away this was not good. They did though work very hard to get us out in time for our next appointment.so all was good finally
Very easy to book the appointment. No long wait to get service done.
The staff was very thorough,knowledgeable. made me feel comfortable and a good experience all around
Teena, lovely. Fantastic service.
Very friendly and give a report card on your vehicle on what it passed and what needs attention with pictures and will take you out and show you the problem
I booked a long time in advance at this location because I needed to use a car I don't get very much time off work and I absolutely have to do errands. I could have got this work done less expensively at another place but I chose Midas because of the loner car. There was no communication as promised about getting a ride back with your driver extremely frustrating finally booked a uber and when I went out to get in the Uber your guy was sitting there. Also I had asked about nuts for my brand new fancy rims nobody called me about them and they ended up putting the old nuts back on they look stupid they don't fit properly also the wheels I'd originally booked weren't available so I ended up with some more expensive set also my quotes for the muffler repair I was supposed to get done going to be honored so I ended up not even getting to work done it seemed like they didn't want to do it anyway it was a really weird visit however the guys at work there were doing the best they could they're just too busy
It took later than normal due to it being busy
Wait time went quickly. The staff were very pleasant. After, the staff explained what had been done to my car. As well, providing me with information that would be received in my outlook acct.
My appointment was for 8am Brad had my car in and completed by 845am. He told me My next oil change was free! Good to hear that!
They were short staffed so the appointment took longer. No coffee while you eait
Because of Teena, she was outstanding
completed much faster than expected
I like the level of transparency and that the service staff are always friendly and understanding. Have gained my trust on several occassions, hence I have been recommending them for the past 3 years.
My problem was with the shuttle. I work and I was told if I was there by 8:00am the shutlle started at 8:10 and could get me to work. I arrived at 7:55 to be told there wer e 6 people infront of me and that I should take an "uber". Not acceptable. So I took my vehicle and asked them to call me when I shuttle would be available. I got a call saying come right over and when I arrived the shuttle was gone again. I did get the shuttle back to work (but was late) and was told that I'd have to find own way back to midas as there would be no shuttle to come back and get me at 4:00pm. I live outside of Kingston and this meant that my husband had to come 30 mins to get me and take me to pick up my car. I was not happy with this. The rest of the experience was fine but that really put a damper on the whole process.
Front conter staff ate clear,friendly, professional, as well as well as on point with what they are talking about
Way to expensive, took way to long and the problem was not fixed
Nice friendly staff no BSing straight to the pointLet’s you know what’s going missing n with your vehicle
They are all fantastic also happy to go back all so kind great service
They were gentle. Customer service excellently and good deal
Every staff member is always courteous and friendly! They come across as being honest and sincere if/when additional work has to be done. Their friendliness makes you feel like a valued customer. What I do NOT like about this survey is that the chance to win a prize is NOT for Canadian residents. This is NOT conducive for positive customer relations. Midas offers a chance to win a prize but once you're finished the survey you're told it's for US residents only. This is 'bad' business practice - it comes across as being Canadian customers don't matter. Does Midas understand we DO have other options here? I go to Midas because I TRUST the brand - your pricing is comparable to most of your competitors here in Canada. Do better please. Thank you for your time.
Brat is excellent and service at Midas is great.
This was a rescheduled appointment due to weather conditions. I arrived on time and was warmly greeted. Brad met me promptly and my vehicle was taken in for it's oil change within 10 minutes. I was ready when he said. I am going to schedule today for the recommended work to be done.As always I am very satisfied with the service at the Midas Gardiners Rd location in Kingston.
All around experience was amazing... the past couple times have been great its been a big improvement from 10 years ago I'm happy to say I'm a midas customer
I had to return to get the wipers that were offered in the oil changeI would prefer to have the same tech work on our vehicles (Cory)
I have visited this Midas many times and have interacted with many different staff members - they are always friendly and a pleasure to communicate with. Generally speaking, Midas is a brand I can trust. Where other service centres will tell you, you "need" to get this done ASAP whereas Midas usually tells you what needs done straight away and what can wait a little longer - this is courteous.
Ended the visit with a better quality part
From start to finish everything was perfect easy and concise , staff friendly engaging and politeText message explains pictures showing all top shelf stuff
I didn't know what was causing my vehicle to stall. They kept my vehicle and determined the crank shaft sensor was gone. They replaced and I have my car back Thank you for solving this issue.
Time to complete oil change.
Problem resolution,good very satisfied with solution and the service provided
Your staff tried to fraudulently upsell me brake service while I was getting new snow tires and rims. Aggressive upsell telling me “brakes were dry”. When just 6 days previous my veh had a full service and inspection at a well respected and trusted Ford dealer. Also, just 4000 km previous to Midas visit my veh had a full brake job, new rotors, pads etc under a previously paid for plan. I know Ford did the work and then billed Ford Canada accordingly. Midas told me my brakes were dry and that “immediate action was required”. I spoke with 2 managers who apologized numerous times. I took my tires away so my veh will never go back on a Midas lift again. This practise is fraudulent and deceptive. I was texted the “veh report” but did not know and was then contacted by phone as the Midas person wanted an answer to lubricate my brakes for just an additional $80. I took my summer tires home, never again will I visit Midas. In conversations with Manager and then GM they basically tried to support the upselling of their products/services…..apparently even if not needed or required
Had 2 cars brought in to put our winter tires on which are on rims. First appointment at 10am next appointment at 1230pm. Was told it never takes 2.5 hours we just schedule them far apart so we guarantee it's ready. Came back at 1245pm and was told the car just went in. At 1pm finally ready. Next car I questioned why they came back so dirty I always wash the car just before dropping it off so my tires and rims go away clean and get them back very dirty. Was told they get that dirty coming across the parking lot. Are they dragging them across the parking lot? Last car wasnt ready till 3:45. The tires are on rims should not take this long.
Great job, everything was easily done. Great time slot.
The customer service was exceptional and the service was amazing. I got winter tires put on and they were quick and efficient.
Over all friendliness and knowledge and helpfulness of the staff. They went above and beyond my expectations. I will be back.
Only because tires are stored there for free - no other reason.
Cheryl helped me with my appointment needs, her communication was fabulous and she was very kind and helpful with every step.
Everything was done great
Excellent customer service and service for my vehicle
Tina was very professional,
First car: brought in Sept 2, still waiting for completion (part needed to be ordered). Part is in now, but still not done. They let us use a loaner car for a time, but then wanted it back, so we had to pay for a rental at our own expense. Second car: brought in on a Saturday to get snow tires on (seasonally stored there) after an hour and a half waiting, admitted they cant find the tires and to come back Monday. Monday, again after 1 hour 45 minute wait, advised us a "part broke off" while changing tires and they let us use the loaner car at that point. They did not charge us for the work or the part they broke.Currently, still using the loaner car while they get around to fixing the first car, which has been there since Sept 2
It was communicated to me that my front brakes were "dry" and there was a rust ridge on the rotors.Rust ridge....totally understandable. That happens where the pad doesn't touch the rotor. Not a major issue or immediate concern. Dry? Umm....yeah.....they're supposed to be dry. If they were wet, I'd be concerned. Also was recommended that my back brakes be taken apart for inspection (drum brakes). But I didn't complain about brakes issues.Trying to up-sell unnecessary services puts a bad taste in your mouth.
My appointment was for 10:00 for changing my tires and service not done till 12:30
Pj stayed late and they completed my car after hours I was impressed they ensured it was ready same day for complete break and rotor replacement
Had great friendly service and help getting my payment plan worked out with wippy pay. PJ was an great help and very friendly and knowledgeable about products and services he had there .
I was completely satisfied with service, plus having a car while waiting for my vehicle. That is #1 in my book. I will always be a Midas customer.
Staff are always friendly and knowledgeable.
When quoted amount, that was the balanced owed. Associates were very welcoming.
The representative that helped was very helpful, polite, friendly and knowledgeable.
It was very fast, the staff was friendly
The service manager Teena was excellent and communicated changes to work with photos. I understand and have a lot of experience of car mechanics, so I could see that the things that Teena described needed to be done (even though the bill grew to over $2,700. I have used another maintenance shop in Kingston for many years but made the change mainly due to being able to get the work done without making an appointment sometimes weeks out.
The only thing keeping me from being highly satisfied was I was informed that pictures and text messages would be sent so I could see what the technician saw and what was being done. That did not happen.
Knowledgeable mechanics, friendly, and despite the clerical error (that was written off), they prioritize customer satisfaction. Enough to buy my loyalty.
I am Highly satisfied with my service beacuse I was taken care of super well the minute I waked in the door I was greated with a smile and great customer service they went above and beyond came to my work and brought me a loner vehicle to use well they were waiting for the parts to arrive the work on my car was done quick and correctly am beyond happy with the service I received from start to finish
Friendly fast efficient courteous price
No quote provided for spark plugs
Everyone is efficient, friendly and professional.
Service was done in a very friendly, professional manner, and all my queries were fully answered.
friendly service, pointing out other services required, no pressure.
Helped with all my needs had my little grandson with me and he was treated fantastic as I was
Clear communication,Actually showing me the problem and solution,Friendliness
No hidden fees or charges Pay for what was quotedFriendly serviceVehicle pickup and delivery
The staff was knowledgeable and communicated the results of the inspection and what the cost would be to fix the issues. The use of technology to keep the customer informed is an excellent improvement
I made an appointment and specifically asked to have brakes and rotors installed.I was informed when I arrived on time that they were behind. But Savanna said she could get me in. Good. But then I waited and waited only to be told after an inspection the brake pads were low. Fine but we new that from my last visit for rear brakes and rotors.OK then they ordered the parts. So I waited more and watched as the mechanic went on others cars and worked with other mechanics. Instead of preparing my care for when the parts arrived to be put on right away. He did not start to remove the old until the new ones arrived so time lost.I think this could have been and Inwould have had to spend almost 3 hours waiting.I did share this with Sherry and Savanna. Because friends of mine who had been to Midas had the same issues and said they would not be back. It was and is out of concern for Midas reputation in Brockville.
At this point I have not had any service done. I purchased a new set of winter tires which were delivered the next day and I dropped off my existing snow tires, which are on rims, so the new tires can be mounted. I will let you know my satisfaction once the new tires are mounted on my 2016 Maxima.
Repairs were completed quickly. My service agent Tina was excellent and kept in contact with all relevant information throughout my experience.
Friendly knowledgeable great price overall good experience
It took longer than anticipated to get the required parts. The transmission pan was received, but the issue still persisted. The wheel bearing and hub were not available, but when I called a local dealership, they had it in stock, and could do the work on warranty. This wasn’t presented to me.
When an estimate is provided that states "good for 30 days" the employees shouldn't be talking about all the conditions (i.e. if we didn't order the tires the customer wants for the next delivery then the price will go up, despite the estimate) that will increase the price. Recommend updating you estimates appropriately or execute business honestly.
Fast, professional service. Were happy to pass information on to me. And very friendly!
from the booking app to recieving confirmation for the appointment for my service was great. the staff upon arrival were both courteus and friendly. the wevice was explained clearly and accurately witrh all costs explained. staff are very well informed and the service was done a timely matter. i will be coming back for further service.
We always have a smooth experience when being our vehicles. The staff is very friendly and calls to update us in the process of our visit.
Friendly, competent service, knowledge staff person who was very good at explaining everything. Very satisfied with everything
Extremely friendly staff. Treat us well
UnderstandKnowledge Friendly
The customer service is great and the quality of parts they use is good.
I was stranded 4 hrs from home. The location was closing in 15 min and I would have been stuck there until Monday. The crew took a quick look and luckily my problem was just the battery. I was on May way within 15 min!
The day I was supposed to have my car serviced, a staff member was off ill. The work could not be completed, so my appointment was rescheduled for the following day. The staff were very sorry for the delay. It was completed on time.
THEY DID NOT HAVE AN OIL FILTER IN STOCK TO FIT MY CHEV IMPALA. I HAD TO WAIT FOR ONE TO ARRIVE FROM OFF SITE.I MADE AN APPOINTMENT A DAY OR TWO AHEAD SO THEY KNEW TO EXPECT MY CAR TO COME IN.I WOULD SUGGEST THEY PREPARE THE DAY BEFORE TO ENSURE ALL PARTS ARE AVAILABLE.I THINK IT WOULD BE REASONABLE TO EXPECT AN OIL CHANGE PLACE TO HAVE OIL FILTERS ON HAND.
Return date on sticker for 5 months- should be 6 months 5000 km - mfg is 8000kmMisleading
Excellent service for synthetic oil change and oil filter. Tech did inspection of my vehicle and recommended some things that will require attention, one I had completed to top up the coolant.
smart car not really familiar with this car could not check battery output, to hard to reach battery we can do this ourselves in about 5 minutes, not completely thinking that they are qualified to service this car.
I waited in the air conditioned environment across the street at McDonald’s had breakfast. Also went across to talize the consignment store.
They did what was asked in the time that they said it would take. I did have to wait past the scheduled time of my appointment as they had experienced a problem with a previous oil change.
The whole process was very easy and stress free. Teena was great to deal with. My car was in and fixed and delivered back in great timing. Thank you.
The staff was knowledgeable and extremely friendly. We have a love/hate relationship with our vehicles and service centres - Midas is a place I trust. I almost never get the feeling they’re recommendations are to simply ‘make money’. Understanding they’re in business to make money - the difference is, at Midas, they don’t ‘pressure’ you to get all the repairs done on the spot, they give you options. Please keep encouraging your franchisees to continue with this business practice.
Came in to purchase 2 new tires with instalation. Pricing was what I expected. Service was extremely fast. Was advised break pads were low which I was aware of and was quoted an exceptional price to replace. Will definitely be coming in for additional service when needed.
Great service and pricing
Been coming here for a while. Great costumer service great price friendly staff. Clean facility. Speedy service.
Staff were incredibly nice and helpful, explained everything to expect and called to ask me if I wanted extra services that would help my vehicle
Friendly service , overall good service 👌
Always room for improvement. When I bought tires recommended by staff less than 2 years ago you are now saying I need new ones. There should have been some sort of compensation instead of just saying well it's time for new tires. Where is the warranty?
The servicing was done promptly and on time.
The person who I dealt with was very friendly and kept me posted as they awaited a part. Even got me a better price as the parts source made an error so it took a bit longer than anticipated.
40 minute est for oil change - 1130 appt - was 1 hr 40 min . Problem apparently with car ahead of us but i was not aware until we had been there for over and hour and was late for another appt at 1pm . was told at payment that antifreeze was low and should be topped up for $5 but being late already did not have time to wait. instead i had to purchase antifreeze for $20 and top up myself. good folks -i have been there before and no problem- but could have been on top of this and figured out how to get me out at least close to promised time
P.J. at gardeners location was amazing. He explained everything clearly and helped us with financing. He went above and beyond to make sure we got what we needed. Thank you very much.
Cheryl’s the bomb, giver er a raise !
Got an appointment immediately and was finished in the time promised
Pj was incredibly kind and explained every detail perfectly. The customer service was 10 out 10My tech was upfront and honest
Ease and friendliness of staff
Great customer by Cheryl at the front desk and technician explained what repairs were needed .
Fast service, courteous staff, fun tv show to watch while waiting
I was involved in a MVA and needed to get my car attended quickly to determine damage. A quick review was done and I was advised to leave the vehicle for further assessment. I was provided a loaner car while vehicle was repaired. Very grateful for service I received, especially under the circumstances.
All repaira explained in detail including pricing.
I felt the perso helping was completely transparent and honest. It makes me want to go back for sure
People were friendly and helpful. They drove me home and picked me up when the job was done. Everyone was nice even the staff that didn't deal directly with me for the tires
Friendly staff well organized
Staff experienced and they kept me updated throughout the appointment
Had service appointment booked for tire change, seems some error as they had rescheduled appointment twice because tire I stored was missing, Honestly its not huge think and I don’t want refund but after their error I was told to get free tire change once they find the tire but that didn’t happen
Work took longer due to staffing issues. You could have reached out to me to let me know, but I had to check in to see if the work was finished to give out if would be delayed.
Don’t try to swindle people into buying things they don’t need and don’t take 3 hours to complete something as simple as an oil change.
Care for customers time and be more transparent with the information communicated with the customers.
Cheryl provided clear and concise pricing on what we required with a written estimate.
The service writer Cheryl was most helpful and accommodating and went above and beyond to make it possible for us to do business
I was getting my snow tires off and an oil change, it took a very long time
Make efforts to provide pricing that is at least somewhat within the price range of the estimate. You tell me 900$, then charge me 1400.. thats problematic.
friendly efficient service. Do the necessary work without padding the bill
Asked them to check for another problemi thought I may have while the car was getting an oil change, I could see the tech look it over and came back ok.. Honesty is the best attribute any auto service location and its clear this location has that.
When booking an appointment please tell customers how long service should take. I was told only when I checked my car in. The I was told it would take 2 or 3 hrs it took 4 hrs... yes I did get driven back to my home but we have only one car now and I would have scheduled another time had I known about wait time. I was told it was tire season, sorry that was not my problem I feel it was bad planning on your part.
very curtious , price sensitive and motivated sales person to help me ,very pleasant and i thanked him for quick service
Very friendly employees who went out of their way to be helpful. Jason at the Gardiners branch in Kingston was lovely.
Customer service was professional and cheerful. Price was better than dealer price and delivered from outside the area in less than 24 hours. A courtesy car was made available I have and will continue to highly recommend Midas Kingston @ Gardners road!
CHERYL WAS AMAZING TO WORK WITH VERY FRIENSLY AND INFORMATIVE
Speed of service and the continued updates on services required and total price before going ahead.
Have a courtesy car available if it is going to be a long wait. Check tires stored with Midas before and after removal ie: was there a nail in the tire?
$750 in labour for a brake job is rediculous. Won’t be returning.
Clear outcome, no surprises, no surprises
Went for my oil change at which time the tech told me my winter tires needed replacing.Upon telling him my husband was a retired tech his mood changed.After I got the car back while driving home the engine light came on.My husband checked it and found the was oil spilled all over the valve cover and onto the number coil.My husband cleaned off the oil and clear the engine light and it hasn't come back on.My husband rotated back to all season tires and noticed that the cover that is removed to do the oil change had oil all over it. The tech that changed the oil didn't even clean it off.Good deal for a oil change but sloppy work.I won't be back.
I felt completely harassed into spending over $2000 in car repairs on a oil leak that was supposedly diagnosed and presented to me . On the estimate I was given around $1000 of issues in there so called expertise to have done ie buff headlights ! I was then pressed to leave car behind as it was not safe to drive ? I have more but will be leaving my complaint to a higher media .
The associate I dealt with was very friendly, knowledgeable, helpful and very honest . My car was ready quickly, and the pick up process was very efficient.
I took advantage of the free oil change that was being offered to Healthcare workers. I truly appreciate this. Thank you Midas 💜.
"The work they did was good, but they convinced me to get more work done saying that i had 4 years to pay it back, what they convenently forgot to mention was the 95% interest that comes with it, now im stuck paying 3800 for 4 winter tires 4 breake pads and"
good value. quick and easy.
Brad and Alex were both excellent representatives of your company. No question was too silly or request too outlandish. They both are definitely examples of a true professional
Highest option oil change included new wiper blades. When reviewing my bill, guy neglected to say blade change. I asked he said “oh yes”. Next day during snowstorm, discovered same ratty blades. I returned to Midas and they did install new ones but without acknowledging my inconvenience or without apology. Compared with initial visit, seemed a bit cold. Location was not busy on day of return visit.
Great service. Friendly staff. Very convenient.
"Great job, even got new wipers"
"Big kudos to Midas Gardiners and their entire team. They are professional, capable and accommodating!And special kudos to Cheryl:)"
"Forever customer now ??. Jason was extremely helpful and knowledgeable? everything was explained well, and I?m grateful for being taken in As quickly as I was for my appt..see u again soon!"
Really ? I change my oil. 2 days after my car turn on the light due change oil !!! Wath happens no change nothing
"I was happy at how quickly I could get my '09 Sienna van in for an oil change, and happy about the bonus windshield wipers and tire rotation. My husband brought the van in ahead of the 1:00pm appointment time, and was told the wait time would be an hour, p"
"Made an appointment for 1100 hrs. Dropped vehicle off for a wheel alignment. Was advised it may not be done until 1400 hrs. Attended Midas at 1430 hrs, and vehicle was still in parking lot and the alignment had yet to be done. Waited until 1700 hrs, and"
"Cheryl was extremely helpful and friendly. The place was packed and the phone didn't stop ringing, but the staff continued to be professional and pleasant throughout. I also got a great deal on winter tires - would definitely recommend this location! "
"For nearly 25 years we have depended on Midas for brakes. Oil changes, tires and other mechanical work. We have always been extremely happy with the service we received and the professionalism of your staff.However. Something went wrong this time. Our 202"
I had an unexpected trip for work that came up and needed my oil changed before leaving for it. I had been calling almost every auto shop to get this done as soon as possible as I had to leave for this trip by Friday night. This Midas on Gardiners rd was s
I first brought my truck in for an oil change and alignment on November 10 for an appointment at 2. When I went to pick the truck up it had not even gotten in yet. Never have I ever not gotten the work I had made an appointment for done while bringing a ve
It was a week until the part could come but now the beeping and error message on my screen are gone. The brake sensor was the issue!
"Fantastic service. Julius and Jason went way over and above. Kids and I were 2 hrs from home and truck broke down 3pm Saturday, did not think it could be fixed and no way to get back home. The Midas guys would not give up and got us on the road again. Even"
"I visited Gardiner Rd location on Thursday for oil change and winter tire change. Even though I booked an appointment 15 days ago for the same, they took 23 hours to do the same plus brake pads and brake rotors. The guy didn?t inform me estimated cost of "
"Hi. I just want to know why your youngest daughter is no longer in the commercial.. You and your daughter did two together , Then added your oldest daughter. The second last one was of the whole family. I didn't like that one because your youngest daughter"
"Had an Oil Change arrived 8am greeted by Jessie. She was excellent. Dillon was excellent also, highlighted items that will require attention soon and gave quote. Gardners Road Midas is my new car care professionals. ThanksDave Grant"
They were able to resolve an issue that the dealership didn?t want to fix? good work.
Was greated at front counter with a smile and hello. They had my info and went to check my mileage. They said it would be done the work within time described and had my wheels ready to go. Alway happy to have Midas look at my vehicle. Looking forward to ha
"Service was right on schedule and completed sooner than expected. Had verbal comment that wear on tires was not an issue, but would have liked an actual tread measurement number.I used Midas for five years with my previous car and will continue with my new"
Called them up made an appointment. Covid protocols were followed in the large clean waiting area. When the estimate was brought I gave the ok to proceed with the repairs. I asked for a courtesy car as I live 1/2 hr away and was provided with a clean new
"When I recieved a call about booking an appointment, I was getting a regular oil change but they talked up the most expensive one. My first car and first oil change, so I decided why not, but one of the selling points is that I wouldn't need another change"
I'd like to thank all the staff at Midas for their amazing customer service. I'd like to highlight Cheryl for all her help especially with financing. I will not hesitate to return to Midas Gardiners Rd.
I will never go back. They drive my truck like they stole it. Made my truck go sideways in the parking lot. Very ****** off . Then they were going to call the cop on my 13 year old son for telling them not to drive our truck that way . ????????????????????
I had an air conditioning problem where a wiring harness needed to be replaced. The problem was quickly repaired and the price was excellent. I have found a new garage.
I have never had ******** service than I have at this store they allowed my wife to drive a vehicle that had brakes that were on fire almost along the 401 and then told her to bring the vehicle back to them instead of them picking it up by tow truck
After a couple of companies adding refrigerant to my A/C your Tech went to work and found out where the leak was ordered the necessary hoses and repaired the leak. I can now say you have a very satisfied customer and I am once again a COOL Dude. That makes
"My day started just needing a simple oil change, when a technician called me into the service bay to show me that my bushings were so damaged that they needed changing asap. I asked if this could be done at this time and he said 'of course'. I went to the "
"So upset with Midas as they caused me to quit my delivery job. I got them my car and they told me, wrongly, that the engine mounts are broken, which is why it shakes when I go over 80km/h. They said it wouldn't be safe to drive it on the highway! I was abo"
The services I received today were excellent and cost efficient. But the reason i must make this review is to say that the staff there was so kind to me and understood that i am a new car owner. they took the time to explain everything to me in a way i cou
"I must say I was extremely impressed with the level of customer service at Midas. This was my first time getting my car serviced here and I'll definitely be back. Teena is absolutely amazing, she put me in one of their loaner cars for the night. She kept"
It took almost 3 hours to put tires on and do a aliment I know they were short staff that day but it's still not ok im a patient person but I waited there so it was worse the most frustrating part was people coming in after me and leaving before me
"Great job in replacing brakes, bearings and ball joint on my Dodge Ram. It was definitely due for some maintenance. Thank you for keeping me informed throughout the process, and very transparent in your recommendations. The loaner car was much appreciated "
just had my tierods replaced and oil change and brakes done and each time i have to thank the service staff for their curtesy and helping arrange for an affordable repair.\highly recommend the staff
"Over the last five years, Midas Kingston has provided excellent service multiple times. I used Midas in Cobourg once in this period and found service equally good. The service is also excellent value."
Received a call staying that we needed to have our vehicles breaks checked as per warranty requirements ( we have two vehicles). Made appt for 0800 thinking that we would be first in and miss the crowd. NOT. There were at least four people and vehicles t
the reviews don't show anything under 3 stars
"We've called, texted and emailed with an issue and no response.... "
"We were very pleased with the service we were getting until they made an error on their part.The Midas technician put the hub caps on our winter tires, as a result, we lost one. My husband was able to easily remove the other 3 hub caps by hand. I contact"
I do not understand why you had me make an appointment for 10a.m. only to find out upon arrival that there would be a two hour wait then another hour for the changing of tires why was I not told this upon making the appointment. My wife and I had to find s
I bought and store my winter tires at the Midas on Gardiner road. I was new to Kingston 3 years ago and wanted a trusted name. My son in law believes that Midas looks for things to fix in your car. This has been the case each time I get my tires changed (s
"Your commercial is the most irritating thing on the television.Young voices are beautiful, but when recordedare very annoyingThey are very difficult to understand,New commercial would be beneficial"
I arrived for 3:30 pm Oct 5 2020. An synthetic oil change was needed for our vehicle. There were customers waiting for their vehicles being serviced and all were wearing masks. At approximately 4:15 pm a young woman arrived and asked to have her vehicle s
"I called and Cheryl answered, she was kind and very helpful! Cheryl booked me right in:) After looking at my car the mechanic (Ben) came out and brought me to my car, Showed me everything and explained it thoroughly! Cheryl worked very hard at keeping my c"
I called Midas for an oil change and they booked me in for the following day. They picked up my vehicle at my work and had it back to me in an hour. Best service ever. And the price is lower than anywhere else I have taken my vehicle in the past. I
"Could not of wished for better service, booked in the day before for 8am was there early, Cheryl greeted me at my vehicle, promptly took the truck in. within a short period of time Cheryl had an estimate and time for my required repairs. offered me a loane"
Called in for an oil change. The receptionist was able to get me in on the same day as me calling. Everyone inside is friendly and easy to talk to. Oil change was quick and they even called me when it was ready to pick up. Would highly recommend them!
I am pleased. No issues of concern.
Trust your car to this location. Prompt service at a reasonable price and the staff are very friendly and accommodating. I will bring my cars here from now on.
"Thanks all went very well, got my tires changed and winter ones stored again. Oil change to bout. Had my car picked up at home Driver was on time courteous and we arranged for pick up. I walk to the shop cause it was close. Attended who took my invoice for"
"I just want to take this time to thank the Midas team. I went in, they booked me an appointment for the next day to get my tires done, the staff were very friendly and eager to please. They suggested a set of tires that really stick to the road. Way bet"
"Tires for my older Caravan are getting scarce.Midas were able to get, and install themin a timely matter. Would recommend."
I recently was able to get an oil change at the Kingston location on Princess street. I was in desperate need as I am a frontline worker and my vehicle is my only mode of transportation and money is tight. I called and the Manager Teena Slate let me know o
Always such great service and quality work. Thank you.
"My vehicle broke down and I barely made it to Midas.I was greeted by Cheryl. She was very polite, helpful, knowledgeable and, most importantly, empathetic to my situation.She and the team on shift quickly diagnosed the issue.I was also loaned a vehicle unt"
Have experience a front end shimmy for some time. Took car to dealer and told service rep that I suspected a toe-in/toe-out problem. After leaving it for the day I was told there was no problem. During an oil change at Midas they performed a courtesy ali
excellant job an service and everyone was very friendly
"Happy with service, timing, loaner vehicle, installation and price."
Thank you for everything you provided me with a car while u had my truck went above and beyond so I didn?t have to pay extra will return to Gardner?s road location thank u Cheryl I great appreciate it I can?t figure out my google account or I?d do a google
"Impressed Washed my mats , windows Great service "
"Brad is our guy. He always takes care of us and explains everything in detail. His exceptional manner and customer service, along with his professionalism is why we keep going back. Midas Kingston is who we trust to get the job done. Thank you Brad and"
Savannah Hall was great I'd recommend Midas to my friends thanks job well done
Good service with thorough inspection and detailed reports. Competitive prices and occasional coupons and deals on services.
I can't believe you can operate the way you do. You are supposed to fix cars not embarrass and pressure people in the waiting area. This sales tactic is criminal when I had unwanted information that you would take a lean against my car to get it fixed. Unb
very happy to have my new tires and brakes done in record time. many thanks to Cheryl Claus for making sure everything was done properly and helping me with the finance application.
"I have been coming to this location for 7 years now - I wouldn't bring my vehicles anywhere else. The staff of not only highly skilled & knowledgeable, but they are also considerate of each client's individual needs and circumstances. Thank you!"
"I was very pleased with the service I received. In hind site though I think the overall cost was high for the replacement and my brake fluids were replaced with only 70,000 km's which seems odd now that I think about it. Overall friendly service though."
Awesome service treated like a King
"Possibly the worst experience ever. Not at all like the young girl and her father on CKWS TV. I will never go back or recommend them to anyone. I can't believe out of 94 reviews there are no bad ones, all of them are 5 stars. "
Great service as always. Great location. Paid wrong price for regular oil change however Teena will be rectifying this when I make my purchase of winter tires and reimburse me the difference.
"Why do you run up to 6 TV commercials almost everyday from approximately 4:30p.m. until 7:00p.m.?If it?s advertising package deal by CKWS, it needs to be changed. We find it very much over done and not having the marketing experience you are looking for. "
Excellent job done in 2 hours
"It is so nice, especially these days, to walk into an establishment and feel a genuine warm feeling about the place ... Brad and the crew are so courteous and want to help you in every way they can. And because of this, I have had numerous purchases and w"
This was my first trip to Midas for anything substantial - purchase of 4 new tires - service needs some improvement - small things happened but a couple of small things all add up to poor service. I'll go back to get free tire rotations and oil changes an
"Very friendly and efficient staff , no complaints there , work completed properly. But what an impression it the waiting room, dirty , dull , needing a complete refresh, door into shop banging constantly. Come on Midas you can do better than that."
very professional and courteous
Advertising 3 tires for 4 is a joke. Advertising on TV. BE Real with the public.
I just picked up my GMC Terrain after having new tires installed and some brake work completed. I can't say enough on how well everything was done for me and the professional customer service afforded me by Cheryl Claus. She was exceptional and very acco
Got an oil change done and as I was about to pay savannah mentioned my Control arm on driver side had some play in it. I thought to my self oh I?ll get it addressed at a later point. I came to realize I?m going to be taking a trip to Columbus Ohio in a
Fast and friendly. They took me in the garage showed me what needed work and got the job done.
"I was pleasantly greeted upon arrival, the attendant asked for my mileage. I said, I could get it and she said no problem, she went and got the information. We discussed how long it would be, she said 45 minutes. I said great call me when the job is comple"
It was very quick and they found no problems
The are only interested in making money. Customer service used to be really good but now it is about how much money they can get out of you. Will never use them again!
Brought my vehicle in for an oil change on Wednesday 2019/09/04 and was told I needed a right front wheel alignment. Made an appointment for that Friday 2019/0906 and didn't use the car till I brought it in for service. I was then told it was the rear righ
Respectable and Smart staff.
Fit me in next day for oil change.Clearly explained upgraded oil change deal.Friendly personnel.Slightly disappointed that I was not offered a lift to a nearby strip mall.May have phoned once to tell me car was ready but did not leave a message. Did receiv
"I have went to Midas twice, waited in line for 20 min for an oil change. I was only car so I figured ok just waiting for other cars to be completed. Finally someone came out and told me I have to make an appointment. Both times. Why does it say you dont ne"
Great service. Thank you.
"There add using the daughter to promote sales is appalling, for this reason I will not return for service. Get a grip this is no way to draw in business and the child father routine sucks."
I am a regular customer to Midas Kingston for my vehicles. I recently stopped by the Gardiners Road location while doing errands in Kingston. I pulled into the Express line and went in to see about getting my oil changed. There was no vehicles online and 1
Only thing I would say is that I wish they had called to see if I would like light bulbs changed that were out so could have been done immediately
"I brought my vehicle to midas on gardiners road to be fixed, I told them it was chugging I suspect the coils for the spark plugs as well as the check engine light had flashed for a few seconds the one day I also had a abs light on that could be addressed w"
I have always had very positive experiences with Midas.On this particular occasion I found out when I went to pay for the services for my wifes car that I was without my debit card. I had no alternate method by which to make the payment. The woman I dealt
"I made an appointment to see what was causing my ABS dashboard light to consistently be on. After Manager, Cheryl Claus explained how they would proceed to identify the problem, I signed a work order agreeing to have them complete a diagnostic test. Due t"
"Took our car in for a safety. The previous safety had just run out by a few days. Had an appointment for 1:30. By 4pm they had not started on the car. No explanation, no apology. Got a ride home and returned next day. When completed, they charged ful"
I did recommend you to a friend of mine. He took his vehicle to be serviced but was not satisfied with the service he received.
Good quick service. Only complaint I have was that it was not explained to me when the evaluation of the car was given back to me. There were two yellow areas and something about the wheel alignment I didn?t understand .
We recently had an oil change at Midas on Gardiners in Kingston. We found the staff warm and friendly and ready to provide our service. We have been happy with our service once again.Thank you
"I went to Midas for a regular oil change. 15 km after leaving the garage, my car broke. Reason: no oil at all in engine. They said that a faulty filter caused all oil to drain. However, as they did not make the filter, they did not make the oil, and they d"
Many thanks to Dave Craig for his professional and efficient handling of servicing and tires for my vehicle
"Fast, efficient, friendly."
"My daughter is attending school in Kingston told me her brake were making noise so I told her to get there to have brakes looked at , Midas on Gardnier street was one of her stops. shame on you for trying to take advantage of a young female. She was quoted"
The work was done professionally but I thought having a confirmed appointment to change tires and a simple oil change shouldn?t of taken over 2 hrs to completel
"Congrats to Jeff and his team. I was able to walk in, order my tires and have them put on. Was given a courtesy car to use (I'm on road for work). Came back and car was done. Felt like I was an important customer. My wife had the same excellent servic"
Dropped off and picked up. Car was ready on time with all service as promised. Even showed me how to install new courtesy windshield wipers. Thanks.
Quick and friendly service
we had our rear brakes serviced and were provided excellent service. We also had a courtesy vehicle while the work was completed. Thank you.
Went the extra mile to make my experience a happy one. Thank you!
Took my car in for oil/filter change. Also asked them to check my brakesNever tried to force anything on me. Backed up all of their recommendations with visual evidence.
