I went for oil change and this was my this time requesting this service but been at this Midas several time. I didn’t like the service that was provided. My experience at other shops when I do oil change is that they put a sticker letting me know when I should come back makes customer life easier especially for a woman who doesn’t know much about car I rely on mechanic advice .They put a sticker with only a date of when the service was provided, plus check your Manuel for next service. Seriously who check their manual to know when I will need come back for my next service!I went back to the store and explain that it would be better to give me a sticker that mentioned at least when they suggest I come back or maybe after how many kilometres? He asked me what do you want me to put? Dude I just said I know nothing about cars. He ended up giving me a correct sticker after few discussion. Seriously? Wouldn’t it be just better to that correct sticker in the first place? I have been at Midas Orillia more than 5 times I think and this was the second times I have been disappointed. I don’t think they value customer loyalty which is a shame.
They did the job well and picked up on problems I didn't know existed
Honest, efficient, professional.
My breaks were worn out and It needed replacement. I called midas to find out the price. They asked me to come to store. And when I reached there they took my car and did full inspection and then quoted $1500 to replace breaks. I just went there for a quote. And was not ready to spend 1500 at that time. So I decided to do it later. Then Jason asked me to pay for inspection. And that cost included disposal fees which was irrelevant for an inspection. When I raised question on pricing and why these changes were not informed prior to taking my car in garage. Or on call. Employee 'Jason' asked me " Do you work for free?" Which was insulting. I don't want anyone to work for free but don't create fake jobs to earn money if you are not getting them.
Jason Laura and the staff were amazing. My husbands vehicle was not an easy fix. They let us know what was happening every step and answered all our questions.
Know it’s a place of quality work and cost
No issues encountered. Staff very friendly.
I love the online scheduler, enables me to see exactly what is available and book accordingly. There are always coupons and specials on (Midas has great low prices anyway, so discounts are just gravy!) The staff are always friendly and the service is always excellent. Never had any problems or complaints
I've been to this Midas before and will continue to go there. The team is amazing and work well together. From the time you walk in until the time you walk out you feel welcomed. Everyone is very polite and knowledgeable. Any work that needs to be done on my car, I won't go anywhere else but here!
Professional service, friendly staff.
Jason and Laura are the best to deal with! We love you guys and thanks for taking care of our fleet! Always fitting us in even with last minute demands. Thank you for all the amazing service :)
Friendly and knowledgeable staff, knows what they are talking about and explain the current issues and potential future issues that might arise
Gave me options and recommendations to help me make decision for current and cost effective to me. Very friendly, polite and since Jobe was done in less time estimated, adjusted the price.
Knowledgable and friendly staff. Did a great job.
The ease of making an appointment for an inspection to determine the problemthe ease of them getting all the parts required in a very short time frame and making an appointment that met my needs for the repairs. At all times during the process, the staff were friendly, courteous and professional. They explained everything before work started and again when it was finished on time as promised.
Work done in a timely manner. I was kept informed of progress.
Went in needed help with my rear wheel. They took care of it quickly really appreciated the service without appointments
I had my dad's funeral 2hrs drive away on Sunday and Saturday morning my brakes were grinding. I called at 10:30 am. They said they could do it and it was fixed by 2pm. Wonderful service!
Overall the workman ship was great and the mechanic was excellent in explaining details, along with customer service. The counter employee was somewhat arrogant and appeared flustered and frustrated with his day. His communication skills were lacking in professionalism.
Work completed in a timely manner. Front desk associates very friendly and accommodating.
Ease of booking, great waiting area, great work!
Manager fully explained inspection and work that needed attention
Excellent service and completed work quickly. Jason was clear in explaining quote and recommendations that needed to be done
They repaired our car and explained all our options
The staff were professional. The service was completed in a timely manner.
They were very knowledgable and kept me updated. Staff was very friendly and everything got fixed on my car with no problems.
They did what I needed done. Reasonable price Reasonable amount of time.
I would offer some direction here; given the event perhaps they could have offered to invite me to come back in the near future to double-check their work. Even if not mandatory, given therie errors inte first place I would have been a bit more enthusiastic if i was the manager.
They were able to drive me home and pick me up while work was completed
Professional efficient service
Work was done professionally and updated on any other potential issues
Good people, job got done
Laura handled my entire transaction including my self induced problem of not having my wheel lock key seamlessly.
They are always friendly, quick and give me the information I need to make the best choice.
Great communication from associates.
The ppl in orillia worked extra hard and fast to help get my car back on the road
The staff are very friendly and knowledgeable. I've been going here for years...never had a problem.
I personally keep coming back to Midas Orillia because the service is amazing. Everyone strives to provide the best service and make sure you leave the place with a smile. Laura as always been amazing explaining everything so are all other associate really. Thank you for caring for your customers.
workers that work hard and knowledge of cars and trucks and most important being honest ive comming to the same midas for 5-6 years now and honesty goes a long way for me
they knew what they were doing and did it quickly.
Jason and Laura are always friendly with customers. I also like the way Jason respects his staff. I feel comfortable going there. Nice and clean waiting room and washroom. The professionalism is outstanding. I know my car will be safe when I drive away. The location is also convenient.
They got me what I wanted kept me informed on progress and texted me when it was ready for pickup
They took me in last minute and actually stayed open past their closing time to finish the job. Staff were all excellent, friendly, good communicators.
I had a lot of work completed on an old car. The staff provided ample research to keep the cost down without compromising on the end result.
they took me on time and during my wait they kept me posted as to what they were doing and anything that needed attention and delivered the finished car to the door
I always enjoy going there because I am treated with kindness and respect
Staff interactions. Felt they were knowledgable and honest. Had no issue believing their recommendations were need and legitimate. Work was completed well with no surprises.
My car needed some special treatment after an accident. Midas had the equipment required to repair the problem. My car now runs very well.
All work was completed in reasonable time and recommendations were explained very well
Every time I take a vehicle over to Midas they are friendly and professional. I've never once had to take a vehicle back and they are always incredibly quick and if there will be any delays they let us know right away!
Price cheaper than dealer. Promo serviceKnew price before service Appreciated expected needs in next 6 monthsEmail with explanation of service and findinfs
I went Midas at orillia for the inspection of Oil pan gasket leakage and one power window switch on march 8, 2024 . They didn’t told me about the inspection fee which was too very. They charged me 217$ for only inspection of above two inspections.
Overall I find it a great place for vehicle service, especially oil change. They give the car a good inspection and change oil and filter for a very reasonable price. Always bring forward any issues without being pushy about anything!
Quick service on short notice problem solved
I've dealt with this Midas location(Orillia) for many years & will continue to do so. The staff is extremely courteous, efficient, and take the time to fully explain the inspection results with you. They inform you which issues should be dealt with immediately & what can wait. The choice is yours with no pressure. Thanks for a great experience Laura!
I was told what the problem was in timely fashion and was shown the problem while my vehicle was on the hoist. This is what a customer wants to see as apposed to technical jargon.
The staff was super friendly and kindly explained the issue that my vehicle had. They were honest about my issue and did not try to get more money out of me or price it unfairly. They explained it very clear with no judgement to my questions. Fantastic service
It is so nice when you walk in the door and you are greeted by your name.Very easy to book an appointment online.
prompt, fair price, done correctly
Friendly, courteous, clean, service when I wanted, service done on time while I waited, having coffee available....pricing. All service is fully explained. Any questions were answered to my satisfaction.....even suggestions for service outside of Midas., i.e. body work
Quote for work explained properly and nicely. Listened to my concernws over the assessment of work to be done. Was pleased at how ooeperative the employee was and most understanding of my request for job completion. was very happy oveall
Very friendly and knowledgeble staff. Good diagnostic work. Nice lobby for sitting and waiting for one's vehicle.
Since I have been visiting Midas Orillia only was disappointed once. After that I noticed that the staff were better with everything. I went back anyway because I always liked the service. Hopefully I continue getting good experience. Everyone is nice and very caring about the need of the client. Planning on going back in 2 weeks or so for oil change Thank you! Keep up the good works:)
Having someone coming over to me to show me how the inspection went and explained it in detail. Also helped me price out what I needed, instead of other shops just turning the screen and not explaining it
I have been taking my car to Midas now for about 1.5 years. Always great service and very efficient. Easy to book online for appointment. Sent me a free oil change coupon this year for all the business which I really appreciated. Thanks so much!
Promt and courteous friendly. Service
Jason and Laura at the front end are consistently kind and courteous to all customers and techs.. they've both got solid customer service skills.
The communication via text that I received while my car was being serviced was great because I can't always answer the phone while at work.
quick appointment, friendly staff, job got done
Extremely helpful took time out of their busy schedule to help me
Jason was well informed and communicated that information to me. Appointments were made and kept. Service was thorough and efficient.
Good service , very accommodating Local owner and staffGoing there many years
Well organized thoughtful very professional very impressed
The staff are exceptional at this location.Knowledgeable and very helpful as well as friendly.
Reliable service. Friendly staff. Good. Job at explaining examination and issues.
Check vehicle for other work and did what I asked.
Error on car was not fixed. Was left under the impression that it was fixed but as soon as I got in the car the sensor came on again. Not sure why it wasn’t fixed or analyzed. Time is money if I have to bring in at as in.
The staff was very friendly and explained everything with clarity. I loved the fact that in their complimentary beverage station had a bowl in it for customers fur babies! What a wonderful thought!
The coupon for a free oil change. I want more coupons for oil changes...not for services not required for many vehicles
Quality work and knowledgeable friendly staff
For the very reasons mentioned previously: great service, clean shop, easy bookings, etc.
Jason was awesome. He explained everything ahead of time and showed me what they needed to do. The work was done in a very timely manner. The cost was good. They were really great with me. The fella that performed the work was also great unfortunately I didn't catch his name. I will go back and I will recommend. Jason at the front counter was very pleasant and accomadating. Thank you
Good LocationVery pleasant staffEasy to book a appointment online
Friendly straightforward service
able to get my car in within the hour and fixed
I love how everything was communicated with me during the service without requiring a phonecall.
They seemed like they knew what they were doing and explained it to me. And done what I wanted to get done. They seemed friendly and knowledgeable for what I needed done.
I was informed with my problem and dealt with quickly
I was quite upset to learn they had charged me for a synthetic oil change when I requested conventional, and my vehicle has always received conventional there, so they should have been able to see that.
No surprises and professional service
Fourth visit for service on two vehicles, very, very satisfied with all aspects of this service Centre.
Was not informed that the price quoted to me for the oil change was a sale price
I was asked my preferred method of communication, selected text message and the manager Jason made a voice call to me which I was unprepared for due to expecting text message communication. He should pay more attention to that the client is asking for or don't ask me how I want to be communicated with.
The girl at the desk is always so pleasant, efficient and competent.All the car stuff was great - very clear explanations, review of the report card, etc. I was taking my dog for a walk during the service vs waiting in the waiting room. When I returned to pick up my car, she even brought my pup a bowl of water. That wasn't expected or requested but very much appreciated. Very personalized service!
I never give a high rating ,always room to improve .
Not only 30 minutes late starting the service, an inspection was first performed which added more time making me late for my next appointment
The staff has always been welcoming and its even better because the are able to remember us by person, and personalize the time spent. Always a great experience at this location, I have never had an issue ever with any staff or service
happy with the service i got
The Manager Jason always provides the best service. I never have any concerns bringing my vehicle to this location based on my experience with Jason. I have referred a few client who have the same experience.Thanks Jason!
Prompt, friendly professional service and staff
As a widow, I trust that they have my best interests. They have been impathic during this time and have explained everything that is needed to keep me comfortable and confident while driving my Jeep.
As always, fabulous customer service. I trust your opinions and appreciate that services aren't pushed.
I have dealt there before and always had a good experience. Laura has been great to deal with as I have bought 3 sets of tires in 2 years off her, and have sent other family members there for tires.
Laura is always very helpful. Recently, Midas checked my tire pressure. It turns out it was just cold weather causing the tires to seem deflated and they checked my tires and reinflated them at no cause.
Would have preferred a lower price.
Overall just an easy experience, I bought tires and rims, was booked the next weekend to put them on. I dropped my car off, was updated throughout the whole appointment and had immediate responses when I had questions. Loved that they have a direct deposit option so no need to call the bank!
Very friendly very good service
The price that was quoted was kept on the bill . The manager was very very nice and helpful. Jason is the best . And the picked up my 93 year old mom and took care of her ,thank you so much.
The work was done in a timely manner. I was informed of work that will need to be done in the future.
Great experience like always! Friendly service 🙂
Laura is very pleasant, knowledgeable and helpful. The shop completed my repairs very quickly. Booking an appointment was easy.
Friendly staff . Great communication and completed work quickly.
The purpose of this visit was to install my winter tires which they had in storage. They did this timely and every step was explained. They even took the time to suggest that I contact Ford to have them look at replacing the chrome nuts as they have swollen due to moisture between the metal and chrome.The manager Jason was great to deal with I will be returning in the spring for another oil change and put summer tires installation which they are storing.
My car had a radiator problem and I just drove it in and they fixed it. They where very busy doing tire changes. So they saved me from a very bad day. I’m very grateful for them for helping me.
Ease of booking. Knowledge of what I requested.
They sourced out options to save me money and still did quality work
It was very easy to book my appointment online.I was notified the day before my appoint to remind me.The staff are extremely helpful and friendly.
Service was completed in a timely and professional manner plus I got a free pumpkin.
The bearded guy at the front counter was rude and condescending on each of 3 exchanges we had. I made it clear on the phone the day before that the appointment was just to have brakes checked. The counter person acted disgusted and insulting that I was not agreeing to have other work done. The same work that was quoted by this Midas (replace control arms and new tires) is $800 less at Kal Tire, who supplied my existing tires and I have dealt with for many years (free tire rotations).
Perfection would be required so it is highly unlikely that I am ever highly satisfied.
Friendly service. Pictures of replacement parts. QuickService, explanation of service.
I had an appointment at 8am which I arrived for on time. My car was on the hoist with in 5 minutes. They determined the issue quickly and provided me with a quote. The part was ordered and was installed with an hour. Exceptional service !!
Everything and everyone were wonderful. All were very polite
Thank you for checking my engine light straight away. It worries me and now I know what it is. You will be fixing the issue when I get my winter tires on.
I found great value in this oil change. The technician did a full vehicle checkup and gave me some great information about things that I should look into repairing on my vehicle.
The property was clean and well maintained and the customer area had complimentary beverages and wifi.
Very helpful and extremely professional.
I appreciate the diagnostic report sent to my email. Staff was courteous, efficient and even called me back to report a billing error in my favor.
Be better at explaining your prices on your website
It was friends and fast and a fair price
Very informative and friendly staff, service done quickly and at a very affordable price.a very good overall experience.
The work was completed to my satisfaction. Customer service went well. Overall "on the ball". Thank you
Excellent service and products…
The staff at the Orillia location are professional, knowledgeable and pleasant. Service is quick and well done? Pricing is reasonable. What more could you want?
Price and serves was great. They fit me in in the same day. Work was done at promised Tim.
Jason and other Girl was very helpful and friendly..!!
Good service..good communication..very satisfied
Friendly staff. Easy arrangements for appointment.
Clean, good value pricing, ease of appointment scheduled when I wanted it, ready on time when they advised at check in, smooth check in made me feel welcome
Very knowledgeable and helpful staffI used the online booking system and was very satisfied
Replaced part since it was under warranty. Was pleased that they honoured their warranty offer.
I took my last vehicle to Midas for the 5 years that I lived in Orillia. I moved May 15 2023 to Barrie. I have a newer car since Sept. 2022 and the Orillia location serviced it also while I lived there. They also stored my tires and switched them when the season changed and always stored my tires.I have decided to take the drive back to the same Orillia location as I I trust them and Jason and Laura treat me like family.Carolyn Seeley ❤️
The service performed and options provided by the staff were excellent. Great location with knowledgeable staff.
they listened to my complaint and checked over my vehicle and told me what exactly was wrong and suggested what should be done and what they will do, very pleased in the care and service.
I only got an oil change this time. I have used Midas Orillia for more than 10 years and am very satisfied.
They treat you very nicely
It was done in a timely manner. Jason and his staff were friendly and took the time to show me what was wrong with my brakes. I will be back
Everything was explained. Staff are very friendly and courteous
Service was prompt, technician explained what was needed and finished the job in a timely manner
Friendly service by all who I dealt with. The explanation of a detailed inspection & the fact I was updated along the way. I was made aware of other safety issues & have subsequently booked an additional appointment.
Efficient, identified future problems, cost reasonable, clean, friendly, timely, waiting room clean, car returned clean, available coffee, washroom and television.
Most expensive place, won’t let you do 2 instalments, over staffed so we pay more. Went to Paramount auto, let me do instalments, no fancy receptionist just workers, costs kept down, good work. Midas is always double the price. Never have the tires you want and missed a new order by 5 minutes. Never easy and straightforward. I get it, it’s a new building and it has to be paid for.
From the initial phone call through to the payment, the provided service was exactly what one would want from an auto repair shop. No complaints at all
Price was what was quoted and no up selling, rep was friendly and courtious
The reception area was clean and greeted by customer rep Jason just after walking in the door. Easy to explain what I needed done and service work was completed quickly
I like that I was shown what needed to be done before the mechanic started the work , price was calculated and time was delived to finish the job. While I waited , there was coffee and beverages available. Really great atmosphere. Thank you
I've gone here before and had a great experience. This past appointment also went well unlike the Barrie Mapleview location. This Orillia location has genuine staff and seem to actually do their jobs accordingly, without trying to force unnecessary sales.
I suddenly had a problem , I drove up , no appointment, and drove away 1/2 hour earlier and 100.00 less than the quoted repair
It was smooth experience! Quote was bit pricey but had to fix it.
Jason was very helpful, even when I asked about another business in town. Both John(mechanic) and Jason was friendly, easy to talk to and professional.
the customer service representative was very short with me. I felt as they did not enjoy their job and that was apparent in how they answered the phone and greeted us when we arrived. Would recommend more staff support as this associate was the only person at the desk and seemed miserable. They did offer a complimentary retorque of my tires but I'm unsure if I want to come back after the lack of friendliness and customer service.
The technician servicing my truck was very slow, not confident and weak in his knowledge of what he was doing. Seemed like he was in training? I had an appointment that took 2-1/2 hours to pull 4 old tires off rims and to install new tires onto rims then install 4 tires onto truck.
Basically was told the wrong side of my car's Wheel Bearing was needing replacement! They told me the right side! Took it for a second inspection of Wheel Bearings. It is not the side you told me. It is left front wheel bearing that is gone! Not the right front. So even if I had the right side done it wouldn't have solved the issue.
Friendly survice. Fast and informative 😊
Midas fit me in on day I requested appointment. Repaired my tire for $39.99 when I knew I might have to replace it and spend $$$. Very friendly and efficient staff.
The oil change was on sale, and first time I went the service was friendly and very good, hence why I returned.
Jason and Laura were so accommodating, l had my new puppy with me and Laura appeared with a water bowl and treat!Jason explained everything and l watched it get done. I'm a senior over 70 and the price to fix the hole felt quite high, but it is now fixed and safe and hopefully lasts another 7 years!!
Tires were balanced improperly. Excessive amounts of weight to balance the tire. The beads should have been broken and the tire repositioned on the rim as to require less weight for proper balancing. Truck shakes terribly while driving.
Great service and highly knowledgeable staff.
Kind and courteous staff, pricing was up front with no hidden fees, they did an excellent job installing my tires and in a timely fashion. They sent me a couple of messages letting know how work was progressing. They're service really is second to none.
Customer service was great. Will be returning again.
Customer service and explaining the work was just great. Makes it easy to get great service
Been a Midas customer in Barrie and equally satisfied in Orillia
For the first time at a garage - the final price was lower then the estimate. Rarely happens at most garages. Heard from a neighbour this place was honest - she was correct.
Laura and Jason are friendly, knowledgeable, professional and customer oriented. The tech completed my tire changeover quickly, checked levels and topped up my coolant. I have been bringing my vehicle to Midas for years for all my service needs. Highly recommend this business!
Very personable staffClean shop and waiting room
Great service did not have to wait , good price
Easy to book appointment, staff were excellent!
Been my 3rd time at Midas. Always leave the place satisfied with service received. They make sure that a client receive the best of service. Very knowledgeable too.
The people I've chatted with were amazing -- helpful, professional, and friendly. I returned to have winter tires removed (from two vehicles) because they squeezed me in at the start of the winter season to put my tires on when the previous company told me they couldn't fit me in even though I had made an appt. So, I brought both cars in last week for tires swaps and will continue to book here.
Prompt professional staff and service.
The manager is quite rude we have had a couple of incidences with him in the past. It’s unfortunate as we have used this location for a long time.
Gosh, I just find it expensive to get my snow tires changed over.I like Midas service though.
It seem to take a long time to change four tires over from winter to summer. I know there was a vehicle inspection but an hour and a half was too long.
Made appt and had to change it, associate made it easy to do that. While car was being checked they found a few minor problems, called to ask if I wanted new part. Time was not too long for the service
efficient, easy to book appointment, services completed well
Fixed the problem and fit us in between appointments which we appreciated
They know my name and are friendly. The work is always done right the first time. Great place.
The total price was to high.
not only did I get an oil change and my summer tires installed and balanced but they cleaned the mud from around the muffler
Staff was friendly and service was completed in good time.
I have been going to a dealership for 24 years now. When there is a problem with my car, I cannot do long without it. I thought Midas was mufflers only, apparently I was wrong. I Jason was very polite and courteous and explained everything so well. He saved me alot of money. I will definitely go back to Midas again. I was 100% completely satisfied. Thank you so much Midas
Laura was excellent, friendly, knowledgeable and genuine.
Clear about issues and took the time to explain. During repair pointed out another mechanical observation that may need my attention.
Second time visiting Midas, very satisfied with the service i received. Laura and everyone at the Midas in Orillia were wonderful. They all make sure that you are satisfied, ready to answer any question, put the client at ease with everything. Will definitely go back, already took another appointment. Thanks everyone, keep up the good work!
Last minute car troubles had me bringing my car to the shop the night before a road trip. Quick booking times, easy booking, kind & thorough staff, very quick service, enjoyable experience. They got it done with no problems. I will be back. Thank you!
Jason is a legend, allowed me to leave car in lot over weekend after safety so I could get plates :)
Extremely helpful and friendly staff. My service was complete and fixed
Professional and friendly. Did not take long for service.
Very friendly and competent young lady at service desk.No waiting for my appointment and serviced quickly.Comfortable waiting room.
Staff was amazing, lots of knowledge. Price was very fair & the staff made you feel very welcoming. The boys in the garage were quick & professional. Will be returning
Great staff. Friendly, did what they promised. Great staff again.
Received exactly what I expected for repairs plus a couple items that I didn't know that were close to failing.
Honest, effeciant and thorough
Fast service,good price ,problem was identified fast and repaired in the time specified
I was greeted and served as well as I could have expected.Could not have been a better overall experience.
I have an old vehicle that I want kept in excellent shape. I took it in for tie rod ends on the one side. They suggested doing the other side as well, which will probably save me money down the line. The part wasn't in stock. I told them I needed the car by 11 the next morning. They had it done before 9.THANK YOU
Price was on the high side
Very knowledgeable and friendly associates, always take my car there for ally needs
Friendly, courteous, helpful, knowledgeable staff, clean well kept facility
Your price for my synthetic oil change was awesome. For what I was quoted elsewhere you saved me $43. Thankyou.
Professional, on time and reasonable.
The store was clean, clear of clutter, the associates were friendly and well attired. Staff communicated with me every step of the way.
I was extremely satisfied
Took an hour and was expecting 15 minutes. However you did a good job. I think that the mechanics went to lunch half way through.
Friendly staff. Good service.
The girl at reception is very good but as far as the mechanics go , they don't explain anything to you ...after all they are not licensed, just apprentice guys
I went in to get brakes done. I was advised I needed to replace front ball joint. Front brakes didn't need replaced. I was pleased the workers weren't going to do things that didn't need to be done. All the workers were friendly and the receptionist Laura was very friendly and communicated prices and work that needed done clearly. I am going to make this my go to shop. Extremely happy with the service I received. Thank you to all the amazing workers who made my vehicle safe to drive.
Booking apt was very good with a very friendly female staff
Friendly prompt effective professional service.
Great customer service , everything was done in a timely fashion . And I was able to get my oil changed done as well as my winter tires put on . That was fantastic as otherwise I would have had to make another appointment .
The Custer service was good and they explain the process clearly . They spears to be very honest and not trying to overcharge
I felt extremely satisfied with what the mechanic recommended to me for tires based on how much I drive. The new tires are wonderful
I was told straight away what needed fixing.i could afford it got 4 new winters.
They provided an estimate and met the terms of same.
Staff were friendly, polite and didn't keep me waiting
They were in constant communication from the moment I did the online service request. They had the part ordered before I came in so the replacement muffler was quick. I added an oil change and that was completed as well very quickly. Awesome service
Wonderful staff, great communication, easy drop off and pick up.
Friendly service, fast mechanic talked to you and explained everything that's was the issue.
I was accidently charged more than I should have and Midas emailed me that day providing immediate options to refund me the difference.
Laura at the desk is organized, friendly,nice and know what she is talking about. My job was done by the mechanics and it cost alot of money, but it was well worth it.
I booked my van in to have winter tires on rims changed over Oct 6th. They told me the tires were too old and should be changed (I am a commercial driver and I know these tires would have been safe for another season but against my better judgement I agreed to buy new tires) they told me they do not carry the Michelin x ice tires that I wanted so I bought Goodyears, I think the tires were over priced but again agreed to get them because Midas is close to home so my wife could drop the van off while I’m at work and walk home with our baby and we were driving to Timmins from Orillia that weekend And they were calling for snow. Since the tires have been installed I have been back to the shop 3 times for them losing air pressure. (The first two times was a faulty valve stem and one that they didn’t change) the final time I was still losing air on my drivers front tire and noticed the rim is bent. So is bought a new rim (they couldn’t find me the same one that was already on the van so I now have one different steel rim)
Very clean location and very friendly service. Feel that my vehicle is being taken care of and anything that is wrong is looked at and communicated back to me.
clean, friendly, welcoming, courteous, informative, fresh coffee, price explained, advised a part was covered, they could have charged me and I would not have known, vehicle ready on time Service always top notch
It was a long wait for my servicing as a result of being short staffed that day. It was understandable.
Very friendly and informative customer service.
Always friendly and the work is done right the first time
Have used Midas for years.Knowing one of the front service persons helps. She's amazing. I can ask her anything, as I know nothing about vehicles. She never makes me feel foolish. That's Laura in Orillia.
Everything went smoothly and everyone involved were great
I'm not inclined to give the highest rating most of the time. So you are getting the highest rating I would normally give
Very pleased with the service at midas in Orillia.I will definitely be bringing my vehicle back for service.keep up the good service.
the only problem was one of the tires that was installed was not inflated to the correct pressure so I had to stop at a tire location on the way home to top up the air in the tire
This was my first time using Midas and I had some unexpected issues with my vehicle. The staff communicated excellently, explained all my options with a detailed estimate and were patient while I made my decision. And then they still had my car ready by the end of the business day. It was a great experience
I am new to Orillia and did not know where to take my vehicle. When I called, they were able to fit me right away. Exhaust issues. Communicated options, and allowed me to pay half right away and the remainder in a few days. I will definitely return for any car repairs I have in the future.
As always, Midas had excellent customer service and great communication. They clearly value their customers and go above and beyond. I love that they text instead of call when the car is ready.
The mech, found and explained issues that needed attention.
Midas fit me in because my car was in urgent need of repair. I greatly appreciated this especially since I live almost 2 hours away from this location
Jason Hurdle provided excellent service. Though the shop appeared highly busy, and there was only 1 person at the counter, he organized the service and check-out efficiently.
the people are great....don't feel we are being ripped off
I have entrusted Jason with our family of vehicles as far back as his days with Midas in Barrie. When he relocated to Orillia; i followed him there. When you find a service location you can trust, is fair with pricing, and does things on time - you dont change.
Good and friendly service.
Very organized in their work.
The Midas team at this location are great, I generally always do my own mechanical work, these guys do my alignments and tire service and always do a great job. Their scheduling is second to none as I know they are super busy and had me in and out in no time! I recommend this Midas to everyone who needs tires and service.
Brakes feel great now… thanks to Jason and team!
I will not be back. The front desk man is terribly rude and I understand you’re unstaffed but the no patience when I ask questions and eye rolling is so uncalled for. I will not be telling anyone to go here as I feel this service should not be seen by anyone else.
Laura/ Jason and the technician was on point explained what needs to be done overall a great experience great team with this team there will be tremendous growth many thanks.!
Completed service within estimated time, friendly employees, good location from home, close to stores and restaurants to pass the time. Keep up the good work.
Laura is very knowledgeable and friendly. And the rest of the staff are very good at what they do too! Looking forward to my next appointment on November 1st!
Laura and the others are always kind, cheerful and easy to communicate with. They are patient and help with things when we don’t understand. There are never any surprisesI’ve been going there for four years.Very good service.
Orillia Midas has always been my favourite Midas location. I have serviced my car in others over the years but I trust the team in Orillia above all others.
service was friendly and efficient. one of the service men from the shop niced i was having issue using coffee maker went out of his way to show me how to use it.. very much appreciated
From Laura setting it up to the installers, shop Forman etc, was a better than expected visit. Everything was explained and the workmanship was outstanding. Even the installer asked me if everything went well and thanked me for the work, after I had paid when leaving the facility. Awesome!
The staff was very polite and the product I wanted was in in just a day as they said it would be. It very refreshing to have a business tell you when something would be in and it be there.
Jason was very friendly and helpful. My car was back on the road the next day. Thanks for all your help.
my appointment was made within 1day of calling. appointment time was done on schedule.
They are always clear with what is wrong with your car, friendly and fast.
First your open on saturday.Service was great and the employees are friendly and it was so clean specially the washroom.Great job!!!
Very easy to schedule appointment. Staff extremely friendly, helpful, and knowledgeable. Happy with the service will definitely recommend. I will be taking my other vehicles there for service
I was advised of extra costs for air filters which I felt I could have replaced on my own but felt pressure from service advisor to complete during oil change service.
More Detailed Explanation of costing and Diagnostic efforts
Laura us highly knowledgeable and excellent customer service. Always very friendly and pleasant!
The customer service was great. The service on the car was fine. The only thing I found disappointing was the bill. The oil change was advertised as being $69.99, but due to some undisclosed charges, the bill came up to nearly $85! Granted, that's only around $5 more than it would have been after taxes. However, it would have been nice to have been warned about the $5 charge.
Brought my Car in, it was fixed pretty quickly. I’m fact so quick I wasn’t able to pick it up until the next day because that’s what I expected! Haha
I had my car towed over in the afternoon. Needed brake lines and rear brakes. Job was done the same day. Rear brakes were much cheaper than dealer
Very friendly Offered a beverage Quick service Explained to me the on my car and everything was good, just needed some coolant. Went our my bill
Offers free tire rotation with oil change. Took the time to look over my vehicle for other issues at no extra charge.
Because everything they said and did was spot on and their customer service and how fast they did it was amazing one of the best customer service center I ever had
So I made an appointment for the oil change saying I wanted conventional. Jason told me that I had to get synthetic or it would void my warranty with Ford. While Ford recommend synthetic it DOES NOT VOID YOUR WARRANTY IF YOU CHOOSE CONVENTIONAL!! He outright REFUSED TO DO THE OIL CHANGE IF I DIDNT AGREE TO THE SYNTHETIC!! I’m about to leave for a road trip and I wanted my tires rotated which was a promotion they had on so I stayed and agreed to the synthetic. ABSOLUTELY RIDICULOUS CUSTOMER SERVICE!! I’ve had other oil changes done at other stores and NEVER BEEN TOLD I HAD TO USE SYNTHETIC!!
Front end manager (gentleman) was very sarcastic when I asked a question about AC service, thought it may have been an easy fix he laughed and gave me a sarcastic comment
Curtious, friendly, affordable and informative
This location is conveniently located close to my workplace. The service I received the first time visiting the Orillia midas was great! I've been returning ever since and all the employees are so friendly, especially Laura!
They were courteous, took me under the car and explained everything to me!
Laura explained everything, what could wait, and what was needed right away
Fast easy service and communicated when vehicle was completed.
Good price. Don't try to upsell
Extreme friendliness and helpful staff
