Midas St. Catharines est votre centre multi-services en matière de freins, de vidanges d’huile, de pneus et pour tous vos autres besoins d’entretien d’automobile

Prices are higher then expected

It is quite simple. Frank and his staff are the best. If you are taking your vehicle anywhere else you are probably waiting longer, paying more, and most likely not having great service. Go to Frank on Ontario street and he will see to it that your car issues are explained, priced before hand, and updates as you wait. Going anywhere else just does not make sense.

Quick and efficient service

Frank was there for us each step of the way for our tire change. We had run into a few hiccups but he and the mechanical staff were able to fix each problem easily and kept us informed each time.

Staff were friendly, informative, and accurate with all information.

Amazing customer service! We bring all our vehicles to Midas Ontario Street :)

Very good customer service. Front desk attendant was very helpful.

I was able to get an appointment the day that I discovered an issue with my car, and had my service completed within two hours of arriving for my appointment.

Very accommodating, excellent communication, appreciated the email showing what was done. Fair price, and was work was performed quickly.

Seasonal tire changeover (kinda). They put the wrong tires on the wrong rims but they called to clarify and it was resolved immediately, without hesitation. My explanation was probably what was ay fault. Definitely 10/10 though!

I called to make an appointment about an oil change and they didn’t have room for me initially but the guy said he could try and fit me in, and he did, and I tipped him for that cause that was doing me a big favouf

Unfortunately I feel I pad for services that I never requested or required other than muffler or exhaust pipe problem. My experience is in my opinion scam. The communication was great and friendly but appears this also comes at cost

There were 2 men at the counter. I did not have an appointment and i needed an alternator belt put on as mine broke. They took my car in as quickly as they could and were super friendly. Perfect customer service!

Very friendly and got us right away for a new muffler. Would love it if you offered ride home and back

The guy at the desk on November 10th at 9 am was so kind and he explained they had sick calls so that’s what my oil change took an hour and a half he gave me a discount for the inconvenience he was great !

Hands down the front desk service was amazing from me arriving over a half hour late the gentleman who first checked me in and Frank who followed up and reassured me it was totally ok and didn’t skip a beat and made me feel like that I wasn’t even late.

It was a pleasant atmosphere and the staff were friendly.

Great Service, Had us in and out in no time.

Got my appointment when I needed itIn and out in a half hourFriendly staff

Friendly, informative, reasonable, quick receipt of product...

I have been a Midas customer for many years for both vehicles. I have always had a good relationship with the Midas dealer, whether over the phone on in person.Their service has been always great. I have no issues going back again for my next visit or recommending them to some of my friends.

The manager was very helpful with me pin pointing another issue with my vehicle

Customer service was outstanding. I was kept informed, a taxi was ordered and paid for to take me home and bring me back as my vehicle was going to take awhile. Once I returned everything that was done to my car was clearly explained. The service was excellent.

Knowledgeable staff. Timely completion

New ownership, new front desk. Did not take our history into effect. Time and no product in site!!!!!!!!!!! Price to replace to lug nuts ridiculous. Tire exchange should not take over an hour

Shelley was amazing and Gage was great!

They send me an email with pictures of the parts I need to change in the future, that really gave me sense of security in the service.

The service is as fast and friendly. I really liked the text updates and the full inspection report sent to my phone. They didn’t push products on me and were honest. Great service!

made appt at wrong store….they took my car in right away and completed the oil change while i waited within 45 minutes…just like they said it would!they also called other store to let them know my mistake! excellent customer service!only disappointment…..no coffee!

The front desk customer service woman was not friendly, not personable. Needs to smile more, engaged in making the customer feel welcomed and needs to speak in public in a professional way.

Give information that would likely not cause me to die.

Midas is now my go to shop. I trust them

shop manager is very particulate in the workmanship and quality of the parts.Did not like how it looked tore it apart and replaced the new part with another one.

After waiting 2 1/2 hours with my 6 month old for a winter tire swap at the location I used to go to, I decided to try Midas. Marcel booked my appointment and gave me many options to work around my daughter's naptime! When I got there Shelly was very engaging and knowledgeable! My appointment was scheduled for an hour and my car was done before we got back from walking to get a coffee! Great experience all around!

Frank the manager was very professional and knowledgeable and kind.

The owner took the time to show us what he did. Found the old parts and showed us the new installed parts. Explained in an easy to understand way what had happened

I trust you and I feel like I'm in good hands...

When you have to book an appointment it should not take over 2 hrs for an oil change. I was late for work

Digital result and picture

I was told a day before that the price would depend on how difficult it would be to remove the bleed screw on the caliper. That was the sole purpose of my visit. I understood that they couldn't tell me in advance how much it might cost because it might be very difficult or not difficult at all to remove this screw that I myself was having difficulties removing. When I arrived and before any work was done I was told it would be $120. I accepted this but in comparison to previous work done by Midas it was three times as expensive. I paid $40 to have a difficult set screw removed from a brake rotor a few years ago. I was particularly happy however with the mechanic that serviced my car. He was very expert and friendly and knowledgeable and he gave me tips on my own regular maintenance going forward which I appreciated. He should be commended.

Cindy at the front desk absolutely amazing Lady. The entire staff very professional. And due to My error I wasn't even booked in properly but Cindy at the Ontario st location in st Catherine's made it happen

Dealing with Cindy is always great. Shes always honest

Appointment was for 2 items: oil change and transmission, however, the transmission issue was not on the work order.

I know what I’m getting when I go there. I get advice when I engage with the staff. I have had a variety of products and services provided by the staff there. I hate being upsold that my vehicle needs 15 things fixed when it doesn’t. They only advise what is absolutely necessary.

Great service 👏.. will be back again.

The staff were friendly and explained everything to me as well as answering any questions I had.

The replacement of the thermostat was explained to me, so that I understood clearly.

It was super easy to book an appointment.. Staff were friendlyService was well explainedDone in a great timeCheaper than I expected...Overall great ...

The online booking system went into the void. I got a confirmation email that someone would reach out in 30 minutes but no one did. After a couple days I just dropped by and booked in person. The staff and work were great otherwise.

I was your first scheduled appointment. First in the door. I left the building at 9, 1 hour later. That is totally unreasonable to take an hour for an oil change. Ridiculous really. And to add insult to injury, I’m halfway home and notice the engine light is still on! I phoned when I returned home and do unconcerned was the reception I received with an “ok just drop by and we’ll reset for you”. Not pleased. First and last oil change at Midas.

Cyndy is amazing. So friendly and inviting! Very informative!

the personalized service. Cindy is an excellent well informed and courteous person. Frank was extremely detailed in his explanation to the work performed.well done!

I have never had my oil changed at a quick stop oil change place with out being up sold a variety of other things. The Service at Midas on Ontario street was excellent without any attempt to add anything. I felt very confident withthe assessment of my brakes, tires and battery that was given. I will certainly go there again. Carolynne Canham

Cindy is very friendly and welcoming. She explains everything clearly and answers questions without making you feel stupid. The service was timely and the waiting area was clean and tidy. The techs pay great attention to detail and point out things to look for in the future

They did as they stated. The appointment was close to on time . Difficult in the automotive repair industry.

Cindy and the staff at this location are absolutely amazing! I trust them with my vehicle completely. They are so knowledgeable and up front with the cost and go over and above for the customers

The owner of this location for the head supervisor needs to call me and then I will explain the absurd unnecessary sh** show what happened after I picked up my van.

Friendly people, excellent service, and honest communication. Service is always done in a timely matter. Always there for me when needed and everything is well explained to me.

It took 1hour and 10 minutes to rotate 4 tires.I know they were not rotated because the tires on the back were in better shape than the front. We were going on a tripI talked to the lady an hour after in was brought into stall. She went and got the mechanic who came in and discussed a problem with the brakes.Then proceeded to put my tires back on in the same position.He thought it was a problem with the brakes.We only asked to rotate tires.

Well informed about the services required. Very knowledgeable and professional service at all times.

Everyone was very kind and they were able to get me in very quickly! Their service was fast and efficient, pricing was fair and they explained what needed to be done to my car and how much it would cost before working on it. I'm a student and need to commute to school and they were able to get me in the same day! Thank you so much I appreciate your hard work and kindness!

Everything was done in a timely and professional manner. The staff was friendly, always have been. That’s why I keep coming back to the same location.

It was oil change and they spend more than 1 hour. Ive been in another places and it doesn take more than 15 minutes

Good price, thorough service, ready before time promised.

I took my car to Midas with a rattling noise. Very hard to diagnose. They listened to my explanation. Examined the car, took it for a rest drive and determined the problem. Provided a fair estimate and repaired the car. Very happy with the repair.

I called in and didn't expect to get in the same, he took within hours and shortly after sent me a message explaining the details and had it ready within the set time. Very friendly staff!!

Ease of check in, servic done professionally. Manager explained that final price would be considerably lower than the original estimate because they didn’t have to replace a flange that on first inspection seemed to need this replaced.I have ben at other service locations which were not this honest and forthright.

Great customer service. Everything was very clearly explained. They listened to my concerns and were willing to work with me and accommodate me. I have the utmost trust with the service team.

Excellent customer service

The mechanics were able to precisely locate the problem with my car and fixed it the next time I had available. Information was communicated clearly and now my car works great!

Had to come back. After air conditioning was supposedly fixed

Cindy was so friendly and helpful she made it so easy to book and told me not to worry the staff will take good care of me and my car. She was right. Frank was excellent making me feel comfortable while I waited great staff, Midas should be proud to have such wonderful employees. It was my first time, and it won't be my last. Thanks so much

Not have oil change take an hour and a half as well as having no communicationAnd not have tech eating pizza while working on car

Good and friendly service. Treated with respect. Everyone was very experienced, you could tell they knew what they were doing. Nice to be treated like a person, not just a customer. I'll be back !!!!!!!!!!!!!!!!!!!!!

Fast, friendly service

My visits are always very professional Cindy at the front desk is always very pleasant and helpful.

Associates were very professionally. He explained the problem with the muffler system and what was needed to be done along with the price and time to complete repairs. Cindy was kind enough to give me a ride to my sisters where I stayed until the vehicle was ready. EXCELLENT SERVICE

I have been extremely satisfied with the service every time that I visit.

Very easy. Very efficient. Great prices. Great people.

Great service, timely and the price was way less than I expected

Everything told to me was completed and on time. Very friendly desk helper knew what he was talking about with the issues I had. Very satisfied. I called him a few days later and had to tell him how satisfied I was.They have never let me down with the services and friendliness.FYI: I don’t know any personnel at Midas.

Very helpful and I appreciate the diagnostic work on my car aswell.Good pricing too

Frank communicated well and was precise in his quote. The vehicle had a considerable difference in the braking and acceleration with the work that was performed

Professional service and were very clear on wait time. The service provided was exactly what I asked for nothing else was pushed on me. Clean comfortable lobby to wait in.Thank you

So friendly and easy to talk to. Huge very nice waiting room. Got me all fixed up on my brakes thank you I will be back

This business is so well run. Very efficient and extremely friendly!! We tell all our family and friends to have their oil changes here.

"Just moved locally set up an Appointment for an Oil change for today. This way BY FAR THE Best experience EVER. Huge THANK YOU u to tAll Employees well Done, see you again "

Priced out a muffler walker#56233 midas 700.00 Amazon 237.00.woman on phone chuckling told me it?s a different manufacturer. Not true identical part .Purchased all required parts from a Parts store in town for 400.00 total Midas charges 105/hr quoted me 1

I needed a flex pipe replaced on my Ford Taurus. Made the online appointment and got a call back in 5 minutes. They took the car today and performed the repair which involved fabricating a part and all was completed at a great price. The receptionist was a

I needed a flex pipe replaced on my Ford Taurus. Made the online appointment and got a call back in 5 minutes. They took the car today and performed the repair which involved fabricating a part and all was completed at a great price. The receptionist was a

"If you're not paying attention to small, minor details, am I supposed to feel confident that you will pay attention to bigger, important ones? I'm still washing the grease off of my hands that covered my steering wheel and door. The oil change sticker has "

"I have been working in the automotive industry (dealership) for 16 years, I must say this is the best oil change experience I have had to date. I requested a appointment through the website this morning. Ian called me right away to let me know I was welcom"

"I am well satisfied with the sevice at Midas. I have had various problems with my van repaired satisfactorily, as well as inspections that located other maintenance that had to be serviced as soon as possible or serviced at a later date. The staff are very"

"Friendly, knowledgeable, extremely helpful with exceptional customer service. Grateful thanks to Cindy, Ian, and all the skilled technicians."

You guys have won me over I have tried different places and you are by far the best thanks for the honest and good priced work. Will be back.

"Had a ball joint and other work done over year ago, ball joint then failed,luckily causing no damage, was replaced and now 6 months later failed again causing repairs of over $400 dollars because of a faulty part and all they covered was the ball joint. In"

Well where to start I took my car in for a estimate as i knew what the problem was trying to find cheapest price around.. I left with estimate in hand get on qew driving 100kms a hr and my hood starts shaking drastically good thing im aware of my surroundi

Upon booking my Midas appointment for 8am May 14 I was assured by the counter staff the simple resonator replacement job would take 45 minutes to an hour tops this was vitally important as I let them know I had an important medical appointment in the Falls

"Had an appointment for a brake check. Arrived for apt. to be told they couldn't honour the apt as not enuf staff. Response from desk, I have been meaning to call you. Travel from out of town and take time from work to be told this. Customer service just is"

My family has been going to this Midas location for a number of years. Great service and friendly staff. Cindy is always happy and greets with a smile. Andrew always explains service and what is required at this time. Value for my money.

Went in on Saturday for a tire repair and oil change. I was told the tire was not repairable as the side wall was blown. I was offered to have 2 tires replaced for a total cost of $300. I wasn't prepared to spend that money without shopping around first.

Is that Rick guy a mechanic?? He doesnt seem knoweldgable. I will be checking CRA to see if he is paying taxes on the cash he takes from customers who are his friends? I notice Midas had its doors open so i tried to get service... he tried to ignore me

"Most un-ethical business I have ever dealt with. They do not live up to their warranty claims, they do not hold their word, they lie to your face. They use inferior parts.I had Midas in St Catharines do my front brakes at a cost of $1057.4312000 km later t"

"Front desk person very unfriendly, not a smile and could not care about your business. What a waste of money. The attitude displayed when asked a question was basically you are an idiot.Does not want my business and will never receive it again. Word of "

"Just got home from waiting for 2.5 hours, with absolutely nothing done to my car. Had an appointment at 3:15, arrived on time, sat in waiting room for over an hour before they even moved my car into the garage (what is the point of making an appointment?),"

"I took my car to replace exhaust pipe (Resonator Assembly, after a 1/2 hours the receptionist called me and mentioned during replacing the pipe O2 sensor #2 is brooked by the technician, to put the new sensor it cost me another $176... I was very surprised"

I have gone to this location for a while the service to my car is great the counter service has always been bad but writing today because it's getting worse... There for service which I pay for yes it's not free but the attitude of the girl at front desk i

this guy told me the job would cost 2.50 -- 30O HUNDRED DOLLARS SO SEEN WHAT IT REALLY WAS I WENT TO MY MECANKIC HE TOOK OFF 1 CLAMP PUT THE PIPES BACK TO GARTHER .. NO WELDING NO NEW MUFFLER IT COST ME $ 10.OO OUT THE DOOR.THIS MANAGER IS RIPPING OFF GO