I am always very happy with the quality of service I receive at Midas. They work quickly and treat you like a friend. The only thing this trip is they forgot to put the hubcaps back on my tires. But other than that always a 10 out of 10 with Midas.
Was having trouble with crack wires that were eaten by corrosion and the knowledge of the mechanic to track them down and fix them was amazingly efficient
Peter and the guys there are always on point. They know their vehicles, and explaining what needed to be done and the estimated cost is explained thouroughly. I trust this place completely, and the mechanics who work on my car.
I have been client with this location since last 6 years. I highly recommend this location.
Easy to book an appointment for next day, they were very good at figuring out the issue and it seems to be perfect now
Rob, Pete and Mike are very professional and explain everything before and after the work has been done.
Very good costumer service
Marty was AMAZING. Kept in constant communication with me about what was needed and checked about other things if I wanted done as well. Can not say enough good things about himGIVE THAT MAN A RAISE!!
Peter instantly had an appointment for me. Gave me rough estimate over phone. After dropping suv off Marty called with actual quote and had vehicle ready for me within the hour. Friendly staff
Very thorough and explained the package and pricing very well. Associates and owner were friendly ....funny even. 😆
Very satisfied with the service from midas and the employees that specifically worked on my vehicle, great job and look forward to my next service appointment with Midas. Sincerely Dale Jesso
The staff was friendly and very considerate. I travelled 4hrs to Thunder Bay for a hockey tournament and was worried about some tire wobbling. They took me in right away and addressed the issue while keeping me informed. Thank you so much. I will travel home feeling much safer
Rob and the crew are top notch ...they know their stuff...excellent customer attention given all times we visit there
Always professional and kind. They always find a spot for me
The staff here is always friendly and explain what is happening and when the vehicle will be ready. If there is a delay, they notify me and explain. The price is always the price, with no attempt to continuously upsell. Thanks for the great service.
I was accommodated quickly for an appointment
Friendly employees, great service
Rob is so great, I’ll go back for everything I need! Keep up the awesome work
Vehicle was brought in as it was making a sound in the front end. After bringing it home and paying over $800 the problem doesn’t seem to be fixed and it’s still making the same sound.
1. If you are 2 hours behind just tell the customer that. 2. Don't charge the customer for a tire rotation, say it was done and then it wasn't done and yet I paid for it. Lied straight to my face. Not impressed at all!
The salesman were very friendly and helpful. This store does not make me feel like a “dumb” female for asking questions or explaining the procedure.
From the phone call to book the appointment to the person who checked me in at the Thunder Bay store and then the mechanic who did the work ( oil change etc) all kind and thorough. Thanks Midas Judy
The mechanic that brought my car into the back brought me back personally to show me the problem, and show me a future problem to look out for. He didn't try to upsell me on the problem, was honest and genuine with me. As a woman that unfortunately is rare in the car world. I guarantee I will be coming back to them with any future problems because of how well they treated me.
The service was excellent. I was informed of what was needed and the cost. The parts needed were on hand so the repair was done right away. When there was a minor issue after the repair, that was taken care of right away as well.
Rob and his staff always treat everyone that comes in like they are the most important customer. I love going to Midas I know I will get the best service in town.
I booked this appointment for my elderly father and despite him having his own parts, Midas still looked at his truck and found the real issue, not shock related at all.
Price of oil change is unbeatable!
Rob is very personable honest and explains everything. He tries to get the best price and Mike the mechanic is great.
The gentlemen at the counter were very friendly, let me know when my vehicle was going in and that it was almost done. Very professional. Made the experience really great
Very friendly and knowledgeable. Put my trust in them to tell me what I need to maintain my car .
Quick, efficient, friendly, professional, excellent customer service and work done
Great customer service and quick turnaround
I am satisfied with the process that it took to get started. I was not the one to pick up and finalize the purchase and instalation. But I can assure you the value that you have provided us will put you at the top of our list for future servicesThank you
The staff was awesome and treated me well
Staff was experienced , helpful
Associates were very nice and helpful especially to myself who knows nothing about vehicles. Ended up finding the problem with my exhaust and fixed it for me at a great price!
Friendly staff, good price, accommodated an online scheduling error from the website where a service was not included but was still able to get in at the same time.
Excellent customer service
Best place to get oil changed, I have 2010 Toyota Corolla with 250k km on it. I get synthetic oil change from Midas and I am highly satisfied.
I am always treated like the most important customer when I come to Midas in Thunder Bay. Rob's staff are very friendly and explain every detail and even saved me money at this visit with coupons. I was very happy with the service.
The customer service is exceptional and satisfied for the service rendered by mechanics. I went to other and supposedly paying 1500 for whole muffler but in midas they told ne there's nothing wrong with muffler it's the tube connected to muffler. Thanks for being honest without a doubt I highly recommended midas thunder bay.
The staff was very efficient, friendly, and the service done to my vehicle, I am very impressed and will return to this location for future servicing.Sincerely Dale Jesso
I've been dealing with the Midas in Thunder Bay, ON since 2009. They have always gone above and beyond for me in any way they can. The owner Rob is awesome, and very willing and able to take care of any concerns and/or problems I have. I love my local Midas and take any opportunity I have to recommend it to all my family and friends. I've been known to give them some goodies from Tim's to express my appreciation for their incredible service.
Service personnel were highly dedicated and kind during whole visit . I will gladly visit this Midas next time I need an oil change , tires or something mechanical. Thanks again
Very good professional service.
Red Lake Marina. Donny Aiken
Great people and great service
I tried to book online but never received confirmation of my appt time so I ended up calling in the schedule the appt.
I like that they are open on Saturdays. I like the friendliness of the staff. I am a regular customer at Midas and I have had no problems ever.
Great locationEfficient and high quality serviceCompetitive price for serviceVery friendly staffAcceptable wait times for scheduling appt and service being completed
Rob and his staff are always first rate. I have recommended several people to his shop and all have been very satisfied with the work performed!
Very friendly and professional
Friendly employees and were able to get me in for same day service which was appreciated.
The service was fantastic and the honestly was very much appreciated.
Good service from owner Rob
Rob and Jessica have always been extremely kind and willing to help me out with any concerns I have had with my vehicle. They always go above and beyond! I appreciate and feel comfortable and most trusting when I call them up!
Midas is always ready to serve you and understands your quirks you have about your vehicles. Understanding the client and their needs is really important. Thanks Judy
Honest, courteous service.
They explain it all and no hidden pay. They gonna ask you why you like to have this kind of service . What I like most. They won't take advantage on the Customer. I'm very satisfied for the service. Thank you
I always tske my truck there for my oil changes great manager they have running the shop will always go there because of him and expertise
rThe staff and service experience is always exceptional at this location. Ease of access and reasonable scheduling is a plus
Great staff, quick service. Everyone was very accommodating
I have always been treated well at this midas and have been a long term customer . My daughter and mother are also long term customers and I have referred others to the service . I have some knowledge about automobiles and have never felt taken advantage of ...something other places have tried .Robs Tires is the best.
The great friendly service.
Rob, at the counter, was very helpful and accommodating, fitting me in at a busy time. The price was as quoted and done at the proscribed time.
Fast, friendly service, and always trustworthy
Friendly staff. Always explain in terms we understand what our vehicle needs.
Always professional. I recommend this Midas to everyone and anyone. Great quality work at a fair price. Always informed about repair options. A solid business!
Honest service and a friendly relaxed atmosphere.
Rob at the front desk was incredibly friendly. He was able to get my car in without an appointment and my service was done within a couple hours!
I expected to pay more, they only repaired what was necessary.
The Thunder Bay Midas location has been my go to shop for a few years now. Each of the employees are friendly, personable, and trustworthy. They are great communicators and honest with what the issue is, the quoted cost, as well as why they are doing the work that they are completing. The shop owner is exceptional! He took the time to inspect my vehicle himself in order to give me an accurate quote and to have an honest conversation about what to expect from my vehicle. I have recommended Midas to all of my friends and I will continue to do so. As a young female, it is important to me that I feel welcome and respected in a shop environment. At the Thunder Bay Midas, I can say that both of those statements are true.
Good service! Good prices!
Great serviceGood value Pleasant people to deal with
The customer services and expertise of the staff was second to none. I like honestry and the staff there was honest.
Great price, friendly staff, didn't have to wait long at all to get my car in and oil changed!I also appreciated the mail coupon that was tailored to me (very cool!) and had a reminder for the oil change!
Why because I didn’t know the real extent of the damage to be repaired, it kind of floored me, with the cost $$$.
They took care of me right a way without an appt. Fixed the problem and I was on my way .Staff was very friendly .
I am always treated like a friend when I go to Midas. Rob and his staff are friendly and welcoming. I trust their judgement and they alway take good care of me and my vehicles.
I love the local Midas store. Always great customer service, and they always explain everything so that I can understand (I'm not a car person at all!)
Honest and clear communication
Midas takes care of my needs every time and they only do what is recommended. I trust them completely with my care are needs.
have dealt with this business for the past eight years because the service from the car dealership I bought my car from was poor. Have been satisfied and told my daughters they are a good place to go.
Extremely poor service. Dealer took 2 weeks to even diagnose the problem. Considering a visit to the BBB
This Midas location has always been very honest and highly competent. Their work has always been very satisfactory. I recommend them to my friends and call them my "Go To" mechanics!
Staff is always friendly and knowledgeable. I feel confident that they will be honest and not try to sell me something I don’t need
The work was performed with the utmost professionalism.
The staff are friendly, appointments easy to book and can’t beat the price!
"A great wow experience for us. We were on our way on a cross-country tour from Mississauga to Calgary in the middle of January to pick up a puppy. By the time we reached Thunder Bay, the temperature dropped below minus 30 degrees Celsius. Apparently while topping the windshield washer fluid ? the slamming of the lid down snapped the supply line to the sprayers. What were we to do? I drove to the Ford dealer near our hotel. They offered to look at it three days later. They didn?t even have someone free to look at it and identify a part for me to buy ? While I could understand they were busy; the result was not very satisfying. We happened across this Midas shop and one of the worker bees in uniform offered to look at the problem. He came out and looked at it. When he realized our dilemma, he thought he could make a temporary fix. It was still minus 30, but he persevered. The temporary fix was amazing, and more than likely could have passed for a permanent solution. I?m not
I booked an appointment and was quoted a price. I gave my phone number and left the shop to wait for a call. I did not get the call and showed up an hour later to check to see if it was done. When I got there I was told that my bill was going to be 33% more than the quoted price and he had written down my phone number wrong and that is why he did not call to say it was done. Loosing my phone number was convenient so he could not call me for the price change even though I repeated it twice to him before I left the car with him. When I first got the quote I stated the make and model of the car so as not to have any price change. I was a repeat customer at Midas and had a bill for an oil change done 4 months earlier at the cheaper price.
Quick service that resolved the issue. Good explanation and ability to take the vehicle in when requested.
Always super helpful, honest and fast!
Everything went very well with no issues Very friendly and I’d definitely go back as this is my second time I’ve brought my car there
I always receive great customer service at our Thunder Bay Midas. Service has always been exceptional and would highly recommend the highly trained trusted mechanics.
Excellent service, friendly!
Always great service and friendly. They apply my discounts each time.I will return with all 3 of vehicles
Friendly, knowledgeable staff. Gave me an accurate quote over the phone and invoice reflected price quote. Got tire install quotes from 2 other establishments that were significantly higher than Midas. Have been a previous customer for oil changes and certification
Trust is very important to us. Rob is exceptionally trustworthy and very competent at what he knows and does. Have done work which includes oil changes, buying tires and all service was 👍🏻
Courteous and respectful staff. I never feel taken advantage of and only necessary work is recommended and completed.
Excellent service and value
The team seems highly motivated to make sure what I need done is done, and are open to discussing and trying to help me with other issues and purchases I intend to make in the spring.
I was concerned about noises in my car and they said it's probably the brakes. I just had the brakes done in the summer so it's unlikely that's the cause.
I feel so welcome when I walk into the door I?m greeted by name My vehicle is taken care of promptly I?m told what needs to be fixed I really appreciate the personal service Glenda Vainio
Great service top notch customer service from Jessica. Great price quality workmanship
"In August of 2020 during the panadamic, I happened to breakdown during a cross country road trip due to a faulty brakeline. My GMC Sierra also had my handmade camper on its bed and thankfully they managed to get it up on the ramps. The team at Midas was fa"
Great job and finished quickly.
"Being from the Ottawa region it would have easy to gouged us. The opposite happen, service was fast , efficient,fair price and friendly.Thank you to Rob and his mechanics. phil"
It?s great Midas works on Saturdays for people who live out of town!! Much appreciated.Cost of work done affordable Estimated time to complete work was under the quoted time!Great work and I have recommended Midas Thunder Bay to others.Thank you for the gr
"I have always been happy with the service I receive from the Midas on Memorial. The staff is friendly, knowledgeable and won?t try and sell you something you don?t need. They are my #1 choice of garages in Thunder Bay. "
"I brought my car in today thinking it needed work. The staff was very friendly and honest, told me that my muffler looked fine and didn't charge me anything. I highly trust and recommend this location."
"Always a great experience. Great work, great price!!!"
Had work done...did a great job...vehicle runs well!!!
It was done well within the time quoted for a great price! Thank you!
The service was great from reception to completion. I would recommend to anyone They went above and beyond with the services. I will be coming back
I just go there for my cars battery they change it and one guy came and take my old battery when I asked for my older battery they say u have to pay 16.50 more dollars to get it back when I paid them they give me another battery that was not mine then I ar
"Rob... was very courteous, knowledgeable and helpful in servicing my van..Besides a prompt and complete oil change and inspection,the price was reasonable.Will return..Thanks again"
"I would like to thank you guys so much for helping my son David , you guys show me there is still someone in the world with a bit off compassion , god bless you all the way from Newfoundland "
"Midas did an awesome job on oil change in a timely manner, and the price was great!"
"Rob and his staff are totally awesome to me. They go above and beyond to satisfy me. A phone call to warn them my vehicle was being towed, and they immediately got it into the shop as quickly as the tow truck driver got it there to see what's wrong with "
"Fast ,friendly service. Was my first time dealing here for something other than exhaust. I found out there are still people out there that care about the customer experience. Would highly recommend this location and will be back."
"I made an appointment to have my winter tires put on, and I sat in the waiting room while this was to be done- with full view of my car in the parking lot. Midas did not begin the work until over an hour and a half after my appointment time. Also staff wer"
Pleasure to do business with will definitely bring my car here friendly staff explained problem quick repair
Great service I?ll be back
"I stopped in Thunder Bay en-route to Kapuskasing over 1 week ago to visit family, and unfortunately before arriving in Thunder Bay I hit a small animal on the highway. It damage the underneath of my Pontiac Vibe. Fearing the worse, I dropped into Midas t"
I was very pleased with your service.Will be using you in the future for all my car needs.Will definitely recommend you to my friends.
"From Jessica at the front desk to all the fab gentlemen in the bays, these folks have never disappointed me or my car. We?re both better for this Midas crew!"
Explained to me what was needed before proceeding and did what was needed. Very happy!
"Only Rob's Midas service my vehicle ,my daughter's and my mother's.The service here is the best and we are quite selective about our vehicles."
ALWAYS TREAT ME LIKE A KING BEST SHOP IN CITY
"Very excellant service for most automotive needs. I've taken 3 vehicles over the years to Midas and never have been disappointed by their work. great staff,competitive prices and depending on what needs servicing, they try to do quick turnaround times even"
"No matter my needs, they always have the answer at prices lower than their competition. Staff is great to deal with. I have been using their services for several years now and have no desire to look elsewhere. I highly reccommend Midas to be your choic"
"Changed oil from 0w20 to 5w30, without asking or informing me. I even mentioned the oil type before handing my keys over. Other than this, good service."
"I have had my brakes worked on a few times and they are very loud and squeaky, not sure why Midas can?t figure that out ??? Not sure I will he going back unfortunately "
The receptionist & staff were very helpful and kind. I?d go back for their service again.
5 star service ?? ?? ?? ?? ??
"Greeted and served promptly, friendly service good prices"
"We noticed Rob Laurenson as soon as we went in. He was so cheery and friendly, it was infectious!! We had no idea what the problem with our muffler was - it could have been anything and we would have paid the bill. He looked at it, tightened a loose **"
"I brought an 09 Matrix in to have a ""rattle"" and rear brakes checked and was told the rear discs were warped and the callipers seized, requiring replacement of all. Quoted $1300 which included $93 for a ""power brake flush."" They offered to get started on i"
"Great service, quick and efficient. Had my truck there and repaired in no time.....passenger CV Boot, also my daughter's car for a wheel alignment.... definitely will use Midas again "
Great Service! Great Staff!
Rear brakes & rotors done & out the door in 1:45 minutes!
mechanic Karl and service advisory Kevin know how to explain problems in a language that seniors can understand
"Awesome as always!! Wonderful staff, work done timely. Great! :)"
Good customer service and friendly & knowledgable
"This is the only garage I take our vehicles to. I reccomend this garage to everyone I know. Technicians and front counter staff are knowledgable, friendly and always go the extra mile."
Very help full and willing to take the time to explain what to look for in the future. Senior citizen friendly.
10/10 in customer service.
My battery went during a bad cold snap.They made time for me that day despite being super busy.They are the best.
Haven't been disappointed yet.
I get nervous going to any car repair shop because they see a woman and they don?t know about vehicles or it?s money walking in. I was at the shop for a oil change and told them if they noticed anything else let me know and we?ll figure it out. I?m sorry I
"I was impressed by how quick I got my quote and appointment, and by how friendly Rob was. I was able to have the courtesy shuttle drop me off and pick my up at my convenience. Everyone was so pleasant and helpful, which seems rare in service industry these"
"Fast, Friendly , fair priced service. "
As usual the service was excellent. That is why my family are long time customers.
Very personable staff. Take the time to show you what needs to be done. Very satisfied
I really like Midas I have been going to them since I have moved here 5 years ago. I will continue to go to them for most of my SUV needs. I would highly recommend them to all my friends and family because if they have the spot to do it they will do it rig
Expensive for the ?Quality work? done Still having breaks sqeeks even after new brake / rotor work has been done. And my Muffler sounds like it?ll need more work in the near future already. Disappointed overall
I love the service and the rates. ????????
"Travelling in Northern Ontario is no fun if your car is not functioning properly. We were very lucky to find the best automotive shop I have ever visited. Even though they were obviously busy and it was lunch time, our car was ushered into a service bay. "
excellent service friendly staff
As usual service was excellent from the time I walked in the door until I left. Repairs done at price quoted with no problems. Check out with Kevin was great as was the booking with Jessica at the time I required. Will be back again. Thanks Rob for the gre
"Best customer service! Affordable, efficient, friendly. And if you don't know anything about cars, like myself, they won't ever try to steer you wrong with unnecessary services. Will never go anywhere else!"
I stopped by for an alignment check. I got an appointment the same day with a smile even an early morning. I saw how they treat their customer during i waited for my car. They really take care of their customer and find the best way for them to fix their c
Had a problem with check engine light coming on. Made an appointment and problem was repaired within an hour at very reasonable charge. Once again thanks to Rob and the guys at Midas in Thunder Bay. Have my wife taking her vehicle there now also. She is ha
done as requested and saved me a LOT of money.
Had issues with Struts and sway linksThey got be back on the road in the same day
I always have excellent service. They went over and above to ensure my car was fixed. They got me in right away and where finished quickly. The staff are excellent and helpful.
",I went in for a simple oil change when it came time to pay the customer service employee said my bill was 101.12 I asked why I came in for an oil change which was 34.99 he said oil change and engine shampoo .i told him I didn?t ask for an engine shampoo "
"Excellent service, needed work done quickly and it was. All four brakes serviced in less than a day. Will definitely recommend to anyone and will go there for further work in future."
As usual booking appointment was easy. Kevin knew exactly what I wanted done and arranged everything. Time in was booked for 9:00A.M. and car was on hoist at 9:05. I was in and out in one and half hours with all work done. Nothing extra was added and estim
"Work, service and price outstanding"
"Great Service, Very Knowledgeable staff. Will recommend to family and friends"
Done quickly and reasonably priced.
"Had another issue with my vehicle. I was towed to Midas in Thunder Bay, and Rob and Kevin quickly diagnosed the problem. The part was ordered and replaced within hours and I was on my way. Can't say enough good things about service I received, time and tim"
"The guys at Midas renewed my faith in quality, HONEST, customer service in the auto industry. I had the pleasure of entrusting my truck in the hands of Kevin, Mike and Karl. They were very swamped with custumers that day, but being far from home just pas"
We had an amazing experience here after being towed in from outside Nipigon. The staff greeted us warmly and got us back on the road to our cross Canada trip. Can't say enough about the superior quality of customer service. Thank you.
"Took vehicle into shop on time and presented results of visual inspection, verbally & in writing, along with price estimate to correct. No pressure. Will definetly return."
Had my free oil change scheduled for 1:00pm arrived about 12:45 and had car taken in immediately. I bought my car in 2014 and had been taking to dealership for servicing. I stopped because I felt dealership was incompetent and rude. Since going back to
"I had booked an appointment for a regular oil change for 8:00 A.M. and arrived at 7:55 A.M.. My car was taken in to the shop at 8:05 A.M. and I was done at 9:00 A.M., and on my way very satisfied. Service is fast, friendly, and honest which is what I look "
had a little trouble with a estimate but was handled the next day by managment. very happy with the way they handled my complant. would highly recomend this store to all my friends
went in for oil change and ask to check soft brakes.was told i needed two new back calipers at a cost of 520.00 dollars. took to dealer to see if warranty would cover repair . for 125.00 dollars they cleaned and adjusted all four calipers. glad i did not
"Nothing but good things to say. Car was running like garbage, brought it in (without an appointment) they diagnosed it in 15 minutes, found a part, and fixed it all up in under an hour. Friendly staff and didn't feel like I got gouged like I usually do. "
