I have another Midas closer to my home but I always go to the one on Cottman. I like their professionalism. I had a great experience and I don’t have to worry about any extra issue coming up with my car.
Because I got what I was looking for so quickly
Cuz now my truck is running good and it's not loud
Everything was perfect. Thanks for extremely fast service of my vehicle. The employees are professional. I’m really like service like this. Thanks a lot
Service was on time. Employees were attentive to the customers in the lobby. Clean area and great energy.
I always bring my car to this location because the service and the customer service is always excellent
Mechanic explaining what other services might be needed
Extremely happy with the service I received Was timely and very helpful with the service I received
A year ago I had a new rack & pinion installed but it began to leak fluid, it was replaced with a new one while covered under warranty.
I was nervous when I saw the staff was new. I have been using Cottman location for over 10 years.Kudos to Jordan! He was excellent. Great customer service. Made me feel comfortable.
I have been a Midas customer for sometime and love the customer service that is given as well as the honesty and hospitality that given at the establishment.
I have been a repeat customer with Midas for a number of years and have gone through about a 1/2 dozen management changes at the location.. new manager Jordan is every bit of the exemplary person that I've seen at Midas over the years...along a good staff continues to provide top quality service period why would like to see prices lower. I understand that there's nothing that can be done with that location, and it's not a reflection of the location.They care for The vehicles that come in and they certainly show compassion for their customers and try to do or they can to accommodate the customers as much as humanly possibleWhile it's sad to see, mark and lou depart to different locations and new experiences, I am happy with jordan bean at this location. He and his staff, especially in that are nothing but beyond exemplary in what they do, and how they conduct their business and relationships if they foster with their customers!!!
I was able too receive service without appointment
Just the time that it took to put all of the new tires on seemed like it took a little longer than I personally thought it would. We were there from about 1:30-3:15 which isn’t incredibly long but thought it would’ve been done quicker
Clear communication pricing was better
I was able to schedule the appointment on the phone with no problems at all. The person who attended me was friendly and gave clear instructions. I was able to drop off my car and pick up at my convenience once they were done. They explained what was found on my car that needed replacement.
Everyone was extremely professional and checked in. I was happy with the service and will return.
Everyone there had exceptional customer service skills and thoroughly answered all of my questions
Be Honest ,Don't Manipulate and take advantage of Black women. ...Return my key!
My Vehicle was taken in at my appointment time. Service was swift and the technicians were nice and friendly.
I trust the the associates at this location with my vehicle. This location has serviced my car on numerous occasions. I will continue going back!
Both managers Lou and Mark and there crew always kept me a satisfied customer!
Everything, including scheduling an appointment was easy. I do I’d have to wait weeks. The price was higher then my last visit so I was shocked but that had nothing to do with the excellent service. I might go somewhere else if it’s cheaper.
Mark, lou, matt, And the Entire staff are exemplary Beyond compare!They have treated me And my wife with the utmost respect. I almost feel like a part of the family when we walk in!
I'm always treated as a valued customer.
Was easy to schedule and drop off and pick up
The managers Mark and Lou were great! Very helpful and kept me informed about my service. Overall, we need more guys like the both of them who has a good group of staff working for them.
The workers was well aware of the situation and they was polite and I felt comfortable talking to them. They also greet everyone that walk into Midas, customer service was the best!
The associates were friendly, knowledgeable, and fast
Customer services very professional great attitude answer all my concern questions help me got my application approved just awesome job well done I am happy.
Exceptional work and quality customer service.
Midas never replaced the battery l had a warranty on l spent $900 & didn't honor my warranty for my alternator either highly upset they owe me a battery
The professionalism, the friendly environment, the fast and reliable service. Lou and his Co- manager. They’re awesome.
The two guys working there were very friendly and extremely helpful. They got me in fast and also got me out fast.
I was as satisfied as I could be considering the problem with Endurance my warranty provider. Lou did all that he could to help and satisfy me as a customer.
The team was highly professional and also very nice
Today was my first experience with Midas & I was very impressed over the quality care they gave my car as well as the info they explained in full about the over haul of my vehicle. I went in for a simple oil change & new brake lights. The pricing was extremely reasonable & I left feeling very satisfied about the info they gave me about other things my car will need. Lou was very accommodating & the rest of the team was eager to assist in any questions I had. I will definitely let people know about my experience! Thanks guys!
Excellent service and a great staff!! Always going beyond to keep us satisfied.
The location is walking distance from my apartment. I’m familiar with the employees at the location. The work and price is explained to me before any work is done.
All the guys are great ,always so helpful, sweet, hilarious and trusting .. always treated perfectly
There was no wait time, the associate was pleasant and thorough with explaining the service I received as well as recommendations for repairs that would need to be done in the future.
Mark Lou and Matt Have consistently shown exemplary professional service with any customer I have seen as well as with myselfThey have a personality that is easy to talk with have a great sense of humor and show a great deal of compassion with the customers . The entire staff in my opinion has done nothing short of beyond excellence with my car any time I have gone to MidasI have recommended This Is Midas location Over and over again to anyone and everyone and will continue to do so!
Because they diagnosed the problem and I was on the road again the next day.
quick and easy check in and check out
they were very courteous during my stay
I love how nice they are in there
The place wasn't hard to find. The service was excellent and my car came back in a timely matter. My car was actually driving much smoother after the oil change. Which I was really happy about. Definitely will be back to these guys.
Mark was an also sale rep he helped explain car needs when I didn’t know where else to turn too. Thanks Mark for being you real down to earth. He helped me so much !!!! Love Lydia
Everyone was extremely nice to me. I received excellent service. I plan to return in a couple of months for my oil change. So thankful for the two gentlemen that assist me on two separate days. It’s nice to deal with honest people. Thank you!
Mark helped me out so much and explained my issues with my vehicle! He even showed me that damaged part of my vehicle that was causing my issues.
Peter r....msx and ford edge
I have been exceedingly loyal to Midas because because the staff at Midas has the nothing but trade is fairly professionally ethically and morally at all times. I have virtually no reason to look elsewhere for auto repair business is this at this point time
Loved that i could get an appoint on short notice for state inspection.
The staff was very patient and cordial. Very through in communicating the servicing process and pricing. Excellent customer service overall.
Midas has excellent communications and highly impeccable and impressive service record so I come back
Always honest ,I can't explain how important that is to me. I do not know alot about cars but they never lead me to feel they just want my money . Always so nice and respectful , Always flexible to help me in any Situation with my car
Lou and his partner was amazing
They was wonderful with the service & Ashly was wonderful too friendly good with explaining everything too me & keeping me updated on my car. I really love them they are family. Thank y’all so much 👍🏾👍🏾
This Midas used to be 5 star but then got new management. Been here many times, spent a lot of $$. Literally every time, they leave black smudges on the vehicle outside and inside. I pointed it out one time but it keeps happening. They also broke a hubcap when changing and didn't tell me.
Give coupons that actually are useful. The prices are observed.
From the initial phone call to my departure everyone was kind, articulate, knowledgeable and reasonable. Best car shop I have been to in a decade
Correct the information in the website. I found a tires for $75.99 . The store didn’t has it more than a year ago.
Great service, friendly staff quality merchandise
The time taken for service preformed
professionalism of service communications
The overall process was easy. Everything was shown and explained to me. The staff was friendly and knowledgeable. I had no issues at all, and my car feels like new again.
I was told the oil change for $54 I assume would be taxed when it was done I got a bill for $70That was not what I was told I would pay
Everyone was super nice and helpful. I learned what was wrong with my car instead of just paying for it. Great atmosphere
Thought they pushed mids credcard... would have to pay out..8,000...out of pocket more even with maintenance contract I had....place I'm getting my car serviced will cost me 3,500.00. Of witch 95% will be coved by my maintanced contract..
Mark and Luke were very informative and patient with me. This was the best customer service I ever received. I will no longer be taking my vehicle to Pep Boys. This was my first time at Midas but the experience was so great that I intend on returning for all of my vehicle needs.
Didn't get back to me for a few days but promised to give me a call the next day Didn't hear from the technician until a week later
Always honest and I love that they do a courtesy check on your vehicle. Always so nice and knowledgable
Ease of getting an appointment and quality of work.
Honest, open communication
Great staff and a very friendly atmosphere! Job well done on my vehicle and left me quite satisfied. I will continue to have them service my car.
Mark at Midas was highly accommodating of my service request while communicating what I needed. My services were explained in a way I felt comfortable and informed. I felt I could trust my car would be safe and reliable after the service. My services were completed by the time I needed and the approximate time schedule was explained clearly prior to the service.
Mark was so helpful. He fought for me against my warranty company. Kept me updated and was very polite
The manager was extremely polite and attentive, as well as all the other associates who were patient with friendliness.
The price was satisfactory and the time frame of the work done was satisfactory
Everyone was very helpful nice and treated me as a value customer
The Price was great and so was the Service.
Service was great at 854 Cottman
The waiting area is clean and the associates are nice and pleasant.
The staff at Midas over the past 7 to 10 years has been beyond exemplary! Honest sincere forthright. They've gone the extra mile to take care of anything and everything. Because of my return service I continue to be treated like I am the most important person whenever they speak to me or whenever I stop in when it comes to issues regarding my car in the services that are needed!
Both managers, Mark and Lou were highly pleasant and very helpful when servicing my vehicle. Great staff and got me out in a timely matter! I would recommend the Midas on Cottman Ave to everyone!
I like the timely fashion that they did my custom exhaust in. This is the third vehicle I have bought here for an exhaust. I have been satisfied each and every time
The staff friendly courteous professional kept me informed of the status of my vehicle I was very satisfied with the service
Tell markus to give me my money he snatched off the counter and stop trying to get over by jacking up the prices for over the actual price trying to manipulate you my signature was also forged.I have all the underhand paper work because when markus snatched my money off the counter I snatched the paper work and if you look at the paper work I have you will see that markus and the person he worker with was in the financial scamming together can you please.ask them to give me my money that they took from me and never did no work on my car
Mechanic understood vehicle problems. Was able to fix
Second appointment I booked in two weeks and the tires I reviewed online and booked for were not available at the location. Large price difference between my online quote and what I paid.
The Associates were very friendly. The T. V. Was a nice touch while a was waiting for my vehicle to be serviced. As of now I will come back.
Location has been beyond excellent on all phases!!!
Because I didn't get the full service and no discount
My car now feels and sounds brand new. I’m very happy
Manager Lou Drummond was professional and courteous.
"I took a big chance and tried Midas. I had never been to MIDAS before and I was pleased with the professionalism via telephone & upon arrival that same energy was indeed present. Everyone is professional, knowledgeable & friendly. I am totally satisfied wi"
The service technician was thorough in his explanation of the situation and outcome of not having the recommended service
Writing to say that I received great service however the cost for car inspection on a brand new car was too expensive at $108.00 Typically cost me around $50-$60. Dissatisfied with the cost and probably won't return. Thank you for asking for the feedback.
Mark at the front desk was very professional and courteous. My car was in and done in an hour. They honored my coupons and the price was in line with the work they did. Will be bringing my car here from now on. Thanks Mark! :)
Mark was fantastic. Got a quick appointment and had my work done quickly. Made a horrible experience better - my catalytic converter was stolen
This place was great ! Not only did I receive service in a timely manner but the Team is very professional and knowledgeable. I will definitely be returning.
"According to my knowledge, there was nothing visibly or mechanically wrong with my vehicle when I brought it to Midas for the routine yearly class 1 pa state emissions and safety inspection on 10/28/2021. Prior to that on 10/16/2021, I just had it at Valv"
I?m not gonna write a bad review because I understand the customer service issues and short staff everyone is having. Same issues here.
"I took my Honda pilot to get some noises fixed in my front driver side tire (strut) ended up getting a few more things done, when I picked it up it was driving wonderfully until I heard a ticking noise in my tire, I took it right back and mark immediately "
"Customer Service was EXCELLENT!! I?m a woman and felt very nervous that I would be taken advantage of, but I immediately felt comfortable. You could tell everyone in the shop got along which provided a great atmosphere. I was educated in reference to my"
Great staff. Scott and Abdul took the time to speak clearly and explain not only the cost but time estimated time to complete the job. Reasonable prices also helps when you have to budget every dollar. I have been going to this particular Midas every since
"Service was great. Everything was explained clearly and efficiently. Scott, Abdul, and JP were a great help."
It was addressed with help from one of the mechanics that worked at Midas.
10/10 would definitely recommend using this shop
Mr Mickey was great he explained everything I needed to get my car running and with in my budget. Thank you
"The two gentleman at the front desk were very through and took their time with explaining everything. The only reason for the four stars was I asked to have my wipers put on because I could not get two of the three off, they wrote in down but no nope they "
I was very pleased with the service
"GREAT customer service! I enjoy taking my car to Midas for service. Whether it?s an oil change, brakes or tires, I know that Midas will do an AMAZING job. Their prices are fairly reasonable as well."
Always a good experience at this Midas. Mechanics you can trust.
Good service alignment couldve been better
Quick and easy. I was in and out within a half hour and no issues. They were also able to accommodate me with my Groupon that I was unable to use.
Great service. Got me in and out in no time. Would have given 5 stars but they didnt rotate my tires or give me a diagnosis of the health of my truck
Friendly, courtesy and had an appointment and was service on time.
oil change. customer service phenominal
The customer service was just okay.
The team did a great job replacing my condenser and actuators air is ice cold even found some online discounts for us great job I will always be a customer
They helped with everything and I didn't pay a dime
Great service, will go back if needed
Fast and reliable service
The records are wrong was just oil change only
"Mike was able to get the work I very much needed, brakes at an outstanding price I could afford. And work completed in a very short time Many thanks !!!!"
"I took my truck there because I noticed grooves in the rotors. They told me i had 2/32"" worth of pad left and i needed new pads abd rotors. Even though the pads were covered by the lifetime warranty, theu still wanted to charge me 325.00 which was more tha"
customer service was excellent
Good job on both customer service as well as quality work keep it up ??
Awesome team. In , and out in less than two hours. My car is running great!! I will return.
"Took my car in because the ""service engine soon"" light stayed on. The sensor went bad. They ordered a new part and installed it with no problems. It fixed the issue and they did it all in a short amount of waiting time. I highly recommend Midas to anyone w"
People are always pleasant and do good work
"This is the place I go to get any type of work done on our car. I can count on them to give me excellent work in a timely manner. They also provide me with a ride home and back again since we only have the one car. Great place to go, just tell Mike Rich W."
Came in this shop to get an alignment not too long ago. The alignment pulled a little so I took it back, they adjusted them again for free. Oil change, engine air filter replacement, alignment, tire rotation, repair recommendation. Recommends changing brakes & rotors, after self inspection i found only the pads had to be replaced which were at 20% life.
They did a wonderful job! Very happy with the professional service.FYI - the rotors were replaced too.
professional and personal
"My Toyota Camry was starting to sputter when I started the vehicle. I needed to get somewhere and did. When I started the engine again, same result. I got to Midas about 12:30 on a Saturday afternoon. I explained the problem and Jason was willing to give "
I initially stopped in to get the rotors replaced for my daughters car. I was impressed with the service I received and decided to take my Buick to them as well. My AC was not working and I needed major parts replacement and repairs. When I picked up the t
Great work sound like new truckGreat job Midas
I picked up my car and my rear passenger window was broken. It was replaced by the next day but with a different window than the original. After that I picked up the car and noticed that the key was loose from the remote. I called and denied the damage.
Pleased with service and efficiency.
"Great shop, very honest, even the customers waiting didnt seem annoyed. I waited for my car with my daughter which could be a choir and she even likes it there."
Made an appointment and oil change went by fast.
"Took vehicle in for 30,000 mile service. All needed check points checked & attended to as needed. Work done by mechanic JV., who is an excellent mechanic & takes time to explain everything that was done to vehicle. Although I miss the prior managers (Tim "
Want today for an inspection 8.30 the guy said an hour waited for 3 1/2 hours told him get my keys I'm leaving they lied to me .and a mother couple went in at 7.30 didn't get out till 11.30 won't go there again .and I'm s long time custome
I've been taking my vehicles in part or in all to the Midas location on Cottman Avenue for approximately 2 years now. They have consistently shown genuine care for the customer and a general feel of the needs of a customer in all aspects of the service. Th
Service was quick and friendly.
My place for service. Never had a complaint. I now drive 30 minutes for service here.
"Went for my first time yesterday. Great place, Great staff. Staff was so nice. They make you feel welcome. Every person that walked in there I heard the staff offer to help the customer if money was an issue. While waiting they kept you laughing. Offered y"
Staff very helpful and informative short wait times comfortable waiting area friendly atmosphere..... would highly recommend bringing your car here for service.......
Great shop , great customer service!
Quick but thoughtful service. They offered the best product and installed it.
Pretty quick alignment. Only complaint is they told it would be a few hours but called 40 minutes later after Id paid for an Uber home. Haha
I am so pleased that I started taking my car to the Midas shop on Cottman Avenue. Dealing with Candace ( one of the managers) is always a pleasure. Her customer service skills are exceptional. The mechanics ( especially JV) are very knowledgeable of all re
Professional employees, while I was getting my vehicle serviced I had multiple conversations with the worker at the front desk (but not distracting him from his job). The mechanic who was also working on my vehicle to ask for my option on certain things to make sure I was satisfied with the work done. I could not be any more happier with my experience from there.
The 1st I called spoke to Candace needed an Alternator she fit me right in for service .. The team is very nice..They made sure I was update wuth the service I was getting them give them 5 stars and would recommend Midas as it was referred to me...
Great guys waited while the changed oil, rotated the tires checked fluids. Was finished in less than an hour
Great staff and very good service! Didn't have to wait long for the service to my vehicle which was done in a timely manner. Would recommend Midas to my family and friends.
happy with my service at this Midas location. Candace is always very helpful and nice to deal with.
The service was wonderful I was disappointed because I didn?t get a chance to use my coupons and my bills was high otherwise than that they had good customer service
"Great staff, great service and great turn-around time!"
Thanks so much for taking good care of me and my car.
Awesome experience! Will definitely visit again!!! ??KB
I have called several places to take in my car for an oil change but MIDAS was the only place willing to take my car in the same day for service good friendly efficient service -thank you !!
Very good service and attention. Professional and efficient service.
"Shout out and thanks to Candace and Tim! My car is always serviced to perfection and in a very timely manner. I don't go to the dealer anymore, I just call Midas. "
This is the second time i have been to this Midas and seriously they are THE TRUTH. The store manager Candice was very very helpful and she is excellent at what she does. She found every way to help me with all that had to be done and made sure it was affo
Staff are friendly and don't waste their time. Great job.
professional and personal customer service
??very pricey could of gotten it cheaper
Midas on Cottman diagnosed my car within 24hrs after the Mercedes dealer kept it for 3mo saying it needed a new engine. Tim looked at it and turned out all it was the catalytic converter! Candice the manager helped with getting the funds for it. They defin
I was here on December 22 to get oil change and the guy that did my oil change was very rude and I had to get another oil change by the end of January... I will never go to Midas again....
I have a 2000 Excursion that runs well thanks to Mickey and his team and now I have Candice and Tim. They are Awesome ???? ????????.
The workers were nice and friendly and fast
Dropped my car off went to have lunch and it was ready by the time I was finished eating.
"I was not a happy customer. I felt they were overly aggressive with asking me to get work done on my vehicle. Then after i left i had a radiator leak problem that did not exists prior to going there. So, i will never go there again. I did not have that pro"
Service here is always amazing and the shop is always very clean. Candice is very knowledgeable of the products and is always pleasant. Tim is also very knowledgeable and has given me sound advice with making repairs. They both provide the best service and
Same day service on installation of 2 new tires. Wait time was minimal. Manager and assistant/receptionist very helpful and pleasant. All work explained and prices given prior to work being done. Very pleased with all service performed and people that
"Always have great service, the staff is very professional and knowledgeable in servicing and repairing all my car needs. They recently had to repair the heater in my car with a quick turnaround time and have me as a happy customer . "
the manager was very nice took time to explain everything to me took the time to email prices on things I need to have done on my car I will be returning and plus the fact I am a senior and a woman they treated me with a lot of respect cs
Great customer service so glad I have found a place that I can trust that have a very knowledgeable staff.
"I usually don't trust mechanic thinking they fix one thing and break something else in people's cars. I was very impressed when I went in not only the people were very friendly but also knowledgeable. They gave me a new muffler, my car runs like a brand ne"
"The manager found a Flowmaster muffler to match the remaining one on the car installed fifteen years ago, and the floor technician did a masterful job of bending and constructing a complex tailpipe. Car never has run quieter."
"I love the service here at the Midas. They are professional, I the work and I'm in & out in no time. "
I recently went to this location to have my truck serviced. The service was prompt and courteous. The young lady @ the counter Candice kept me informed on the repairs. The parts had to be ordered so it took a little longer. But she offered me a bottle of w
"1st I would like to say, I don't trust everyone with my car.... So when coming here . I Didnt expect them to be curitious, and flexable... I drive a lot of miles per week . So I'm there alot . Staying on top of issues that may come up with my vehicle"
"I received GREAT service. I forgot to get the ladies name who works there, but she went over and above to retrieve my Midas history for my brakes so I would not have to pay a repeat price for my back brakes. My regular Midas store has been closed for sev"
I was just at this Midas recently an they helped me out tremendously I was a little short on the cash that I needed to get my car fix an some how some way they got my payment down to where I could afford it they were really helpful an really considerate
Very good service i am very happy and would refer to my neighbors
"They staff are very professional and the mechanic Tim was able to not only replace my muffler , he replaced 4 tires and also get my car inspected. I would highly recommend this location for the servicing of your car , they just got me as a customer."
I have never been let down by this great crew! I highly recommend this location. Thank you.
"i pulled into midas on 6/13 with a flat tire , the counter man checked the flat tire and said i should have both tires , i told him no , i only wanted 1 tire changed . he quoted me a price of $118. I said well for that price , go ahead and change both tir"
Very nice and pleasant professionals working here at Midas. Did everything in a timely manner, no complaints!
Important to me is trust and I trust this location.
professional staff, job completed in the stated time frame. job well done.
I am a female customer and it's a well known fact that some auto mechanics have a tendency to take advantage of women customers, well I feel very comfortable with Mickey and his crew, I don't feel intimidated by them. and it didn't take all day for them to finish my inspection. I travel over 6 miles to utilize their services. I would recommend them to anyone..especially my female friends!
I went to Midas July 1st to repair my front brakes and rotors.They charged me a total of 396.54.My car seemed to run fine until yesterday 9/30/14 when I noticed a grinding sound while driving.On my way home from work today the sound from my car was getting
