Came in for routine maintenance, in and out quick!
Staff was kind and super, I will definitely come back for any issues
I came here based on how the owner spoke when I went in for an oil change on my jeep. I was going to take my jeep in for work after the Ford fusion. Safly I need to go to a new shop (in west chester) as I feel nothing but digust for how I saw people being treated and with how they tried to charge over 2k for cheap parts to be done. You lost 6 families coming to your shop over this. 6 and we a have 2-3 cars. Business lost over poor service.
Oil change and engine filter changed ontime while I was working at the location.
From my understandings it said online that the price was $35.99 and I got there and it came to $80 they were quick and did good so I didn’t complain.
Luke and his crew are great. Always helpful and fair. Highly recommend to anyone.
As always my experience with Midas has been great.
Great associates, very good communication and timeliness of service
Always great service. Luke is great!
The service was quick, short wait time, and was notified of future service that I needed to have done.
Walked in, got apot for 1 hour later. Returned, completed job as expected with no problems. Cost was as exoected
Don’t remember the girl at the counters name but she was super helpful and afterwards Lou explained everything to me and what to expect to need in the next few months. Great people working here!
I was ar the location in downingtown pa and The customer service was absolutely the best! This was my first visit and after it i wont take my car anywhere else Luke and Allison were amazing! It was Allison 1st week and she was doing a awesome job! Both Luke and Allison were super friendly and treated me like they knew me for a long time. They kept me well informed and answered any questions I had. The way they treated me you don't find customer service anywhere else like that! They are both huge asset to you company. It's people like them that will keep me coming back! Well done Luke and Allison!
I love to come to this shop. They are always friendly and walk me though everything that needed to be done. And what may come up. :)
I wasn’t sure what was causing my starting issue, the guys checked it out quickly on Friday then I dropped it off Saturday. They couldn’t replicate the issue so they didn’t want to replace a starter without the issue repeating for them which I appreciated. They are always very easy to work with there
Staff is awesome, professional and friendly
They always are friendly, they take their time letting my know what going on with your car.
It was a little long to wait
Service was provided as explained and expected.
Friendly, confident, competent guy running the desk, truck done, inspection and oil change, done on time
Ease of scheduling and friendly staff
Front desk worker knows his job very well. Kept all of the customers happy to what I’ve seen. Very happy that I didn’t wait to long n satisfied w the price.
I was very pleased with communication and professionalism I experienced with Luke.Pricing was fair and the work took less time than what originally quoted.
The guys are great in explaining the problem with car and the reason
Luke was very knowledgeable and helpful. His customer service skills are excellent and he made me feel welcome.
Would have been much quicker if warehouse didn’t send the wrong part the first time
Quick and inexpensive service
Front desk personnel, such as Jake, has always been upfront and honest hence why I keep going back
The associates in Thorndale are very professional and group of wonderful guys. It’s such a pleasure taken my car there. I take my car to that location for every thing. Very knowledgeable and nice
Service was fast, didn’t have to wait long. Tech’s explained other work that needs to be fixed on vehicle.
I take my car to Midas for all repairs. Very efficient, friendly and accommodating at the Thorndale shop. I am in and out in no timeGreat place!!!!!!
Great team at the Thorndale location!
Everyone was on point and effective
it all comes down to who is running or managing franchise , in Thorndale Midas it’s Luke. In the past year he has improved the staffing and service 100 Percent!!
They squeezed me in on a Saturday and took care of replacing my front brakes and 2 tires in a timely fashion. Very friendly. Great customer service!
I had no idea what was wrong with my vehicle. Staff was very friendly and caring. They made sure they fixed the problem so I wasn't stranded. I appreciate the team for helping me.
I am a firestone customer for more than 10 years. I had taken my car to them before visiting the Midas. Their diagnostic was wrong.
Every time I’ve taking my car for repair or inspection the staff is always very efficient and friendly. I would recommend this location
Excellent customer service, very personable, and good communication.
Service here is always fast and the workers are always kind. I live in Philadelphia but I always come out to this location because I like it so much
Anthony is a great technician , very informative and has a very good work ethic with getting the job done in a timely matter.
Oil change??Thanks to Luke and his crew for a great job. Oil change tire rotation in and out 20 minutes!
Great service. These mechs know what they are doing
They got me right in and did a great job
Luke has taken care of two of my vehicles. He is pleasant and extremely professional and knows what he is talking about. Trust Luke with your vehicle - he won?t disappoint you!!
I went to Midas for a general inspection check over the tech was very respectable it took very good care of my car he did not try to push anything on me that I did not need I had a very good experience I would recommend Midas in thorndale to all of my frie
Nick and Gio were awesome!!
Service was excellent! Giovanni made everything really easy and good price.
Giovanni was awesome! He handled everything I needed perfectly! He gave me the best customer service at Midas! Thank you so much I really appreciate it!
"I took my 2004 Colorado to the MIDAS in West Chester Pa to have the exhaust system fixed. $1,500 later I thought I was fine. 3 months later I had the truck inspected at the dealership and the mechanic pointed out that I had an exhaust leak and when he wa"
I have been going to my high level mechanic for over 30 years and swore I would never leave them. I recently dropped my daughters car off who swears by them so I said I will try them out with a small oil change. The customer service and knowledge was out
Came in last minute and they took my car right away. Very professional and honest guys
We have taken our vehicles to the T'dale Midas shop for nearly 20 years. The service today 6/14/21 deserves special recognition. I called in the morning and he was able to schedule me that afternoon. I asked about the price of services and was a bit surpri
"Fair, honest, CLEAN, efficient business!! Giovanni & Luke even helped save a dog during my visit! Can't get better than that!"
Amazing service with knowledgeable staff. Highly recommend.
Midas does good work and moves quickly I definitely will recommend them
I made an appointment and brought my car in for an oil change. Was greeted w/ kindness and services took no time at all. In and out in 45mins. Thank you. Midas
Great staff and service. Would return
Eric was extremely friendly and helpful. Quick service and great experience. Thank you
Am happy with the service received
I came here a few years ago for a simple oil change & they didn't remove the old gasket & ended up double gasket my filter which made all the oil come out. I kept bringing it back but they act like they didn't do anything wrong but yet topped off my oil. N
My wife and I both had our vehicles serviced on the same day here. Eric was very courteous during our checkin and Matt was very quick in performing our inspections. My wifes vehicle had an oil change done as well which was also performed in a timely manner.
"Always great service on my vehicles, and just recently I needed air in my tires and it was after business hours, but Eric and Matt went above and beyond to ensure my safety. Thank you guys!!"
they did a great job in getting my vehicle in and out in the time promised for an inspection needed
Eric and Matt kept me informed about what was going on with my carGreat Team
Ive been coming to midas for about 12 years. It started going down hill until Eric came in and made things great again! Very helpful personable and helped me get great prices on things to help my car live a long lasting life. Me and my car are very greatfu
"You have had my car over 5 months, keep putting us off and now the excuse of the virus. I want my car, it is in the Thorndale Pa.Midas. My Son Ray Betzel has been in touch with you in the past, but seems to get no where. I am 75 yrs. old and I need a knee "
Oil change was fast and service is always great
Could have been better...
After 2 months car is still not done.(16hr job) put on hold for over 40 minutes till i hang and go down to the shop. to find no one even working on my car. A total disappointed.
They were awesome , especially the manager and the service person. Reasonably priced oil change. We give them a 10.
"Always fast and courteous ! Also Dog Friendly, so I can bring my little furbaby along with me )"
Midas in Thorndale provides great customer service from the moment I call for a service appointment to the moment I check out once services have been completed. I appreciate that they rotate the tires as part of the service at no additional cost.
When I see some customer service I'll let you know. As of today they have had my car for over a month for a 16 hr job. And they won't even answer my calls. 2 days before Christmas. They were suppose to have it done today. So my kids wife and I won't have o
The car was running fine be I took it to them the very next day it jus cut off out of the blue which it never did b4
They over pumped my back tire up to 43 after patching a hole even though it?s was supposed to be at 33 while the rest of them were at 31. Also did not put the cap back on the valve on my tire that they patched the hole on. I had to then go in and tell them
I was stranded in the area and they repaired it fast.
I've been going to Midas for many years! The workers are great! The prices are fair. Highly recommend this place to anyone who needs to work done!
"I brought my truck in for two tires to be replaced, upon picking up my truck I noticed my truck looked different from when I dropped it off. turns out when they were working on my truck they broke off the driver side in-channel window vent. No one said a"
Dissatisfied 3rd Strike Will use another auto service from now on.
"This wasn't my first visit to Midas. I like the easy, cooperative style of the gentleman on the desk. I had to have my brakes and rotors replaced, so I knew this would be costly. He provided a coupon. He had a similar manner with others who came in, and tr"
"Brought my car in because I thought I needed a new battery. I was told I needed 4 new coils, a flex hose, and a battery and it would be $1,311. I was told it was ready and so I got there to pick up the car and was told they found another issue which is t"
I presented the subject vehicle per appointment at 9.30 AM stating I wanted my air conditioner fixed. It was only putting out warm air for some time now. It did work OK last summer. I preferred to wait in customer area. Eventually my A/C was fixed on th
Mr. Kelly was very helpful and informative. He was also polite. I was pleased to have work done within hours that I had expected to take a few days. They also offer a flex plan for larger services. Thank you to the staff at Midas for your excellent service
"Just dropped in and they fit me in right away for an oil change. Nice, professional and clean. Will be back!!"
Always the best! Thanks for all you do.
"Just found out I needed to fix some things on my car. I didn't have they money. Not only did they help me with the money, they found me a loan (my credit is not ok). And fixed my car in time for me to be at work...thanks paul. you guys are the best."
Love the service. They even own up to mistakes and fix any issues I have. Love them!
Bring all my vehicles here. Never an issue!!
These guys are great. Customer service exceeds expectations! Thanks Paul for all of your help!
"I had brought my vehicle in on Saturday, they fit me in for my engine light on. Paul explained in detail what the results were and scheduled me in for Wednesday for the work. He was prepared and ready for me when I arrived. Offered me a ride home or to "
"my oil change turned into tires, lights wiper blades and a fuel service. i can actually feel the difference in my car after taking it to midas. paul was extremely helpful and courteous. highly recommend!!"
EXCELLENT CUSTOMER SERVICE!!!
"Apparently your system thinks you're entitled to at least one star. I don't know why this is, since none of you know how to actually do your jobs. I am absolutely disgusted by my experience with midas, and you can bet I will tell EVERYONE about just how te"
"A big thank you to Midas! They always take care of my vehicles needs and my family's as well...Paul always go above and beyond. While I was there I witnessed them not only save another customer a TON of money, they also set them up with financing!! We a"
FIXED MY PROBLEMS WITH MY CADDY AND THEN SOME!!
I am so thankful to Midas for inspecting my car so quickly. They set me up with an appointment when my requested time was not available...Paul offered another time immediately and repaired what I needed the same day and I was not put off or put out in any
"Brought my 2016 Chevy Traxx in for an inspection and oil change. Whoever changed the oil left greasy hand prints on both doors, the hood and the windshield. As I was driving it home, a terrible burning smell came from the vents. When I opened the hood t"
"I took a vehicle I just purchased from another state in for a PA inspection to the Midas Thorndale location. A friend, who is a current customer at this location, referred me because of the great experience she had. The manager,Paul, was extremely courteou"
"No matter who is working the counter here they are always upfront and honest about what is wrong with your vehicle, what maintenance is necessary, how much it will cost, and how long it will take. I've never had a bad experience here."
"I called a day before I went in to get my battery changed and they were pleasant, helpful and really went above and beyond for me! Napa was closed on Saturday and the place they ordered my part from didn?t have a driver to bring the part over so without he"
"My car just stopped on me this morning when I was entering the highway. Had it towed here to Midas of Thorndale. Paul and James came out to greet me and began the check in process, calming me down while this was happening. They are doing everything they"
"I ALWAYS get excellent service here, but above all, Paul and his staff here are TRUSTWORTHY! They always clearly describe my vehicles needs and are helpful to make it cost effective for me. If you have an issue with your vehicle, bring it here...you will"
"I came in for PA Inspection. They helped me with my bill, worked with me on items needed to pass. I just can't believe how great they were and how much they assisted me when they did not even have to! No matter what is wrong with my car I will bring it "
I called up to make an appointment for two cars earlier in the week. I was given an 0830 appointment for the first car and drop off second car afterwards. We drop off the car the night prior. Today we call at 1100 am to see if car is done and was told by t
Highly recommend this shop. Employees are great and will help you out every way they can. Paul is a great guy and understands exactly what you want done and gets right too it. Had to finish an exhaust pipe weld and they had me out of there in an hour. Grea
"My first visit to Midas. Clear understanding of suggested work. They took time to explain everything to me with no pressure to do anything. Paul was fantastic and the mechanics did exactly what I needed!!!! Give Midas of Thorndale a shot, you wont be d"
Paul and Becky were both straightforward and honest with my husband and myself. We brought our vehicle in for inspection and it needed a lot of work. They worked with us on what to repair and what to wait on to make it affordable for us as well as keep o
"Supervisor have customers fill out survey before service is completed offering customers a discount. Schedule appointment for customers and, then not have proper parts for service. Becomes very defensive when questioned about why parts weren?t previously o"
The customer service in this store is always GREAT.....
The service and attention to detail that Paul gave me was remarkable. I also was there long enough to see how he assists all of his customers. He is polite yet to the point and goes out of the way to make sure all of his customers are happy and have all
Great honest service! Paul the new manager is great.
Had a great experience at Midas today
Edison and Paul were very courteous and accommodating during my visit.
Staff are friendly and courteous. The service is great!
Midas in thorndale inspected and changed the oil in my vehicle fast and issue free. I will keep returning for maintenance in the future !
Paul and the crew were great. Took my car somewhere else they told me one thing and said I would need to pay this and that. Then brought it to Midas Thorndale they looked at it found something different helped me explore my options and helped me find the s
Excellent customer service
Paul was awesome! He was funny and courteous. He explained everything to me in detail. My car was brought right in for service.
Did U guys rip me off 500? said work that U never did? My father is ****** on his credit card for doing nothing?
Everyone else wanted $50! Staff was friendly and efficient!! Excellent customer svc!!
good Customer service. Inspection took little longer
In the beginning of December I brougt my Armada in for a State Inspection. Paul not only took care of me and my vehicle he put me and my wife at ease with his directness and honesty. I needed a few things and with Paul's recomendation for some other work
Great feeling here. I can fix my car myself. When life doesn't permit the time I come here. I always feel good about opening my purse when i am here. Thanks !!!!
"The service was down to earth, knowledgeable and courteous. Great work folks!"
I have been coming to this Midas for a long time. I have seen many managers come and go here and am very excited to see Paul take over this store. I have spoken to him on the phone numerous times about a few issues and I just had my vehicle inspected whe
"My daughter?s car had an issue. Both Jake and Paul were both exceptional! They made sure that the car was fixed and her safety was a priority. They went above and beyond and that is why I will take my vehicles there. They are always professional, courte"
"Staff was very helpful, explained what the needs were and options of service if there were any. Please with their customer service. Jacob, Paul and James were outstanding."
Customer service was great. Jake was very honest and reliable. Didn't feel ripped off. I will always go back there for any services I need on my car
"The muffler on my old Chevy Cavalier came loose and was ready to fall off. We pulled into the Thorndale Midas late in the day, almost closing time. The Manager and one of the garage staff determined that the muffler strap had broken. They didn't have a "
"Ever since Mike left this location I have had nothing but trouble. Made an APPOINTMENT at 10:30 am for an oil change, nothing extra and was told it would take an hour. Two hours later my car still has not been worked on and I was told it?s not a set time f"
"Customer service was outstanding, Paul is the man and got my oil changed fast."
The two guys at the desk where great. Explained everything clearly and honestly and what my options were. No Bull.
"These guys are top notch. They are transparent, address concerns, and provide honest opinions. Lastly, no games or price gouging for phantom repairs that aren?t needed. "
Very reasonabel pricing and great service
very friendly and helpful.
"We spent over 1000 dollars which is never easy. Paul and the staff were courteous and respectful, explained everything and we're patient with us. We will recommend Paul and Midas to anyone who is in need. "
They were very friendly and the service was great! I didn?t have to wait too long and they also answered all of my questions.
Jake was extremely helpful and explained to me what I needed and what could be done at a later time. He took the time to answer all my questions and made me feel that I was his number one priority. My husband and I were frustrated with the prior manageme
I received a call from the Downingtown manager Dennis for service because I got my car serviced their last year. I was told on the phone that it would be better for me to make and appointment that I wouldn't have to wait on my car. Well that didn't happene
A great shop to come to Jake was awesome
"I've been a customer of the Thorndale, PA Midas for 10* years. I spent the afternoon in the shop while getting my car inspected and required fixes completed. Jake, Dennis and the whole team were kind and friendly. They offered helpful advice while making c"
"Came here on 06/2018 to get an oil change and found out my sway bar needed repair. So they repaired it and about a couple weeks later my suv was shaking every time I hit a bump , even small ones! I had my mechanic look at it (I regret not being going it to"
Great service. Very fast!
ITS ALMOST LIKE THEY CARE MORE FOR THE CUSTOMER THAN THEY DO THE MONEY THEY ALWAYS HAVE MY BUSSINESS
What a great experience I had at the Midas in Thorndale today! I was apprehensive to go there as I didn't have the best experience the last time I brought a vehicle there @2 years ago. I dealt with a manager Jakob and could not have been more pleased wit
Excellent staff and fast workers.
"not happy! 2-car loyal midas customer went for on line appt..called to move it up one hour..they even had appt.date wrong,but still could not help me...CANCELED ...reply was ok...DONE!!"
"I went in for a full synthetic oil change and was charged $67.52 with a $10 discount coupon and that's after I questions the 1st price rung up of $73. Going to Walmart, I pay $49. I was charged an additional $8.99 for an additional quart of oil as I was t"
"Fast service, great price! "
"Midas is my go to place for my car services, we are so much satisfy with their expertise and commitment to great customer service. I am very satisfy with their service/prices and friendly personnel. Keep up the good work!"
My service was excellent with Midas I appreciate them taking a Time going through the process and getting my car we're supposed to be.
Great knowledgeable staff. Fixed right the first time. I recommend this location for all your car needs
Great customer service, will recommend to others to Midas in Thorndale. Mike is an awesome advisory.
My Jeep was fixed in a timely fashion.!Mike was great in the Downingtown PA office!Dependable guys
"This is my go to place to service my vehicle. Excellent customer service, friendly and honest."
It was easy to make an appointment. The service was done quickly and efficiently whileI waited and the manager did not try to pressure me into additional expenditures! I will definitely return.
Shop guys were very nice and communicated with everything as it was being worked on.
"Staff is knowledgeable, polite, and shows care about you and your car. The Manager Mike D. is great to deal with and makes the car doctor experiance great. I feel the price and family like atmosphere will keep me and my family returning to Midas of Thornda"
Super quick service event. 3pm appointment, car was in the shop at 3:03, and drove away at 3:30.
"Truly a team of professionals! I've had several good experiences at this location, and always feel like I got the best service at the best price. Mike is awesome at recommending only what is necessary, and making me feel confident that my car is in good "
"The service was outstanding and the price was good. I got 4 new tires and a good refund offer on them. Also my car was inspected at a sale price. Quick, efficient and detailed service. Friendly service technician."
"Really had an excellent experience with Mike Donnelly store manager at this Midas. His professional mechanic staff did a wonderful job in repairing my wife's Toyota Corolla. They worked on the calipers, brakes, rotors, hubs, bearings & put a whole new set "
I had new tires put on my car and balance done and from the front desk to the garage I was treated with respect and courteous from the technicians. Good crew in there now.
I seemed to really make the tech angry that I was willing to do the work myself after his diagnostics work found no concrete reason for the issue.
"Charged $39.93 for ""shop supplies,"" on top of my $740.40 in parts/labor. When I inquired about charges, I was told it was for rags, topping off fluids, oil etc. I paid for a full oil change and find it hard to believe almost $40 in rags and fluid was used "
"I would recommend using Midas, as they were quick with the service and the price was good. The people were informative and nice."
"The $20 oil change is a value not matched by any other shop in the area. In addition to the oil/filter change with tire rotation, the mechanics do a thorough inspection and evaluation of the engine, drive train and suspension systems. I rely on my vehicl"
