Everything was done accordingly, how it stated over the phone came in and received my wheel alignment in a very timely matter
Too expensive and I asked for a senior discount, which he said he'd give me, but did not
Easy scheduling, open on Saturday, and vehicle services completed on time.
Everyone was friendly and fast
Sam and James explained everything so I could understand what was going on with my vehicle, and I did not feel like I was being duped, I would highly recommend that location on Gallatin Pike in between DQ and the car wash.
The people working here were very helpful and kind. They were efficient is scheduling me and in performing the work.
Friendly, good service. Price was good
The midas in madison that I went to I got great service. The manager was very professional. Return my phone call, got me in and got me on my way. Good job, guys.
Hire someone who can weld
my brakes went completely out. i thank God that the Midas shop was nearby. i arrived at the Midas shop and Jerrold Brown greeted me with respect, professionalism and understanding. because of my emergency, he immediately inspected my truck and within 2-3 minutes had identified the problem. Jerrold is my newest best friend.
I called to confirm before I left that the 49.99 promotion on website was what it said. Was told plus taxes whatever. Upon pay I was handed almost a 90 dollar bill as I go to pay I say somthing about it and the promotion to then he changed by bill to 60 dollars. One, why did the employee not mention the promotion on the website? Was it because I am a younger female coming in there alone? Was it because he was told to not mention the promotion? It felt like straight robbery tbh.
no pudieron alinear mi vehículo, me mandaron llamar para explicarme un problema que no habían contemplado, yo les pregunté si aún podrían resolver ese detalle y completar la alineación y me dijeron que sería distinto el precio, a lo cual yo acepto, y al final no la repararon y se tardaron una hora más de lo acordado
Gerald at the Madison location was great!
I made an online appointment and received a message that it would be confirmed within 30 min. It was not confirmed after 2 days, so I called to confirm the appointment. I went to the appointment and it took over 30 minutes to get me checked in because the online system doesn't talk to the store's system. This was time they could have used to actually be servicing people's vehicles and contributed heavily to the fact that I had to wait for 3.5 hrs. to have my service done. In checking in, I was asked about two services that were required and cost $100 each that were not mentioned or listed in the online estimate. This drove the cost up from the online estimate of $675 to the actual cost of $937 and felt like a bait-n-switch. Then after the service was done and I got home, my tire pressure light came on. Resetting that sensor was a paid service and it didn't even get done properly. So, now I have to find a time to go back and get that done. Overall, the store employees were friendly and trying to help, but because of poor internal systems, they were over worked and could not perform the service in a timely manner and properly. I will not be bringing future business to Midas.
Mr Jerrold was very communicative about what was wrong with my vehicle kept me updated and the pricing was the cheapest I had been offer thank you guys so much I will be returning very soon
The manager, I believe his name is Jeffery, took great care of me and explained to me what was wrong, and how he would fix it. Positive attitude!!
nice people, slow service
The location. Cleanliness, friendliness of the staff. Very quick and you are always informed about the service done to the vehicle and suggested what is best.
Service was courteous and efficient. The manager was very personable, and thoroughly briefed me about the repair process.
They did a great job and in the time they said it take
Jerrold was fantastic. I came in after my check engine light came on in the middle of a road trip. He was patient and immediately took a look at it for me and kept trying to figure out the problem. He fixed it as soon as he was able and even threw in the oil change for free. Not all Midas locations have such great customer service, but Jerrold at this location was the best!
Customer service. Timelines with appt. Good location
The front desk person and the guys in the garage were sweet and broke everything down to me… I will be returning…
The District Manager that was in charge that day was very helpful and very knowledgeable! I would definitely return if I were to need any more work done!
The gentleman was very clear in telling me what was happening like that. Very polite with a timely manner.
A very satisfied customer
Jerrold was very friendly
The manager of shop was polite an explained what he was going to do all in all it was a good experience
The reason I returned to midas I had excellent service at this location but evidently it is under new management
Call because of the service or the service about my Cadillac converter
Charles is condescending with the way he talks to people about cars. When my check engine light came on after my service and smoke was billowing out the back he told me it would turn off. I got less than a mile down the road in my engine started overheating. They took it back and the next day the overheating problem was fixed, but the check engine light was still on with no clear solution conveyed to me.
Charles Pace is an amazing person! He helped me figure out exactly what I need and carefully explained what they would be doing! Very communicative and timely! Service was great! Will be returning because of charles.
I brought up that my car had been pulling in both directions. Not too severe but that it was doing it. The service associate, Charles, said he would have them check if it needed an alignment which I was fine with them checking. I was just not told they were actually doing the alignment until I received my bill at the end and ended up spending a surprise $150 extra.
Their knowledge of the issue with the vehicles issues and then helping understand what I could do while they had the vehicle that would save me some money
Terrific customer service and explanations from Charles and his team. Wish I had more time to do other recommendations needed
Great team members that interacted with me, explained pricing options to select from, discussed discovery after service, parked vehicle in front to easily leave
Truck not running still after a 2;165 payment
I am actually been trying to call your corporate office because my truck after spending $2,100 over $2,100 but coil packs and the the guy who work on it said he couldn't get two of them done so he handed my brother to spark plugs for the two that he couldn't get done and the truck is still not running good and the gas smell it was a terrible thing it's not done so I'm really about to call the better Business because I think it is really b******* that we pay $2,100 and went to another mechanic and the work is not done like it's it's still the same way it was when we brought it in so that's what you wanted to hear
Always have had a good experience with the service and the representatives are very pleasant to work with. The prices are reasonable
Friendly, efficient, lower cost than another service place I checked with. Close to home.
Midas does shoddy work.The parts have been bad and cost me double top do every job twice or more.BrakesShocksRotorsMIDAS - 6.7.22 - Inv: 0136961 .... $1631.52Install: Front + rear brakes + rotors2 rear shocksMileage: 220,500 BRAKES FAILED DUE TO MISSING PARTSI REFUSED TO PAY $75 charge$3200+ in total to redo jobs that failed.
I have been a customer of Midas for years. I have no problems with their service. Will continue to go there
TJ and the staff were very nice and explained things well. I felt like I could trust them.
That TJ Fowler guy that manages the place is highly knowledgeable and professional
Each time I have my car diagnostic check I get over priced and beat on prices that's way over charged and not worth those prices
"Mr P.J. shop manager at this location fixed a problem that I The customer had been seemingly taken advantage of. ONCE the problem was noted he took action an assured us that his customers where done RIGHT,, SO we give this location a 10 and will do bu"
"I called and spoke with Scott to ask about an oil change for my Lexus. He was very nice and gave me what I needed. Told him I would talk to husband and get back. Well, I showed up at Midas in Madison and went in and told him my name and he remembered our c"
Came in for an oil change and a multi-point check. I specifically asked if they would check the tires as my check tire pressure sensor was on. They said they would. They did not. Now I have to go elsewhere to get the service I was promised at Midas.
I took my 99 ford E250 to this store because i changed my brakes and one rotor myself and it squeeled. I took the other rotor thai purchased to have them put it on and asked for an oil change as well. The manager (Scott) said labor would probably be about
"CJ, the mechanic did a great job on my brakes and was very attentive, nice and understanding.I would highly recommend him to friends and family."
Routine oil change: Told that about $700 worth of service was needed. I chose to hold off. As I was driving I noticed my car was definitely not the same. I took it back to Midas & was told it was my tire treads which they didn't mention previously. Fortunately I had a warranty on the tires. I went to different service station & they found that the bolts were DANGEROUSLY loose. Midas has lost my business for life.
Great fast service as always! Excellent professional store!
Price was very expensive. The rotation wasnt done because they dont have the machine that they need to do the rotation. I had to ask the technician to do a tire pressure check and to refill my tire because it was low and I had requested that the pressure be checked upon arrival and was not completed while in the bay for an oil change.
Good service. I was happy with everything.
Great good service good service will go back again
Friendly staff. Answered my questions. I will be back.
Terrible experience left my Jeep there three days for heater core and air conditioning work they ordered wrong parts mechanics failed to show up for work speedometer didn't work
Everyone was nice and service was awesome
"I had an oil change on January 23 and about 7 weeks later I had an oil leak, it was a slow leak. I called Rich at Midas and told him about the slow leak and was prepared to tow my car to Midas. Rich said to tow my car to another shop to diagnose if the p"
Great efficient friendly service!!! Keep up the amazing work!!!!
The Service was slow and the repair of one tire cost me 36 plus dollars which was way more than it should've been for a minor tire repair.
"If you have to go to this place, make sure you only go for oil changes. I went for a simple warranty repair on a cylinder misfire on 10/22. Since that day it has been nothing short of disaster. While fixing the misfire, they informed me of several of fixes"
Great hospitality and fast working. The manager Miles also is very courteous and shows lots of interest in the customer. Definitely a five star from me and I will come back.
"Everyone that spoke with me was INCREDIBLY rude and condescending. The parking spots were blocked and so I parked where I could. Someone came from the garage and was hollering at me I couldn't park. Yet, they couldn't tell me where it was safe to park. M"
"I was put on hold by the assistant manager, Miles, for 45 minutes. When I asked for corporates number he refused. I will be posting to all of the social media sites about this terrible experience. "
Worst experience I have ever had. Scheduled an appointment for a new cabin air filter and an oil change 5 days in advance. TJ told me that he ordered 3 different filters for my car and that none of them fit. TJ then told me that something like this would h
"Great job got me back on the road same day, but i didn't have the money right then so they held my car for me until i got paid that Friday, i really appreciated that..I will be back, sooner than later??"
"I am very please with the service Midas provided the Manger is so efficient and friendly,he value all his costumer he work to make his costumer satisfied.??????????"
Great service the manager took great care of me had an appointment he made sure I was in and out.
Service was fast and done perfectly. I recommend to anyone.
"Blake,provided me with very punctual EXCEPTIONAL external customer service,"
"Terrible customer service from the lady running the desk basically refused me service and all I asked, was for them to check my tire pressure cause my tire light was on... and the response I got from her was crazy and highly disrespectful! Telling me to ?G"
"I?ve always let them service EVERY car I?ve purchased and they do an outstanding job servicing them GREAT CUSTOMER SATISFACTION, Thanks Blake ! "
Midas in rivergate noticed I had bought the wrong part and allowed me to go pick up the correct part without loosening my place in line or charging me extra.they also were 60$ cheaper than any other place in town! It was an absolute pleasure doing business
"Quick, professional service"
Friendly and efficient service.
I always get fast friendly service every time I go to Midas. I?ve has my car serviced here multiple times and will continue to go back
Very quick service, met expectations.
"First of all, my car is a MAZDA, not a Nissan as the shop has it listed. Second, I was told I needed two axles replaced. Took my car to my regular auto shop, was told I only needed one replaced.The manager was friendly and explained everything to me with n"
Would have given a 5 but they didn't put coolant back in the reservoir
EXCELLENT CUSTOMER SERVICE.I HAVE BEEN HERE A FEW TIMES WITH TWO OF MY VEHICLES AND THEY ARE TIMELY AND FRIENDLY.WILL BE BACK.THANK YOU MIDAS!
"They do their best to help you with any problem, ask questions regarding your vehicle in a very polite professional manner and let you know ahead of time what needs to be done and how much the cost. I recommend Midas to anyone."
"I had to wait an hour after having an 8:00 appt. because the mgr. at my store was ill and another mgr. from a different store had to come in. I had no issues with that, things happen. Once the mgr. arrived he was courteous and apologetic because we had to "
I arrived at 9:05 to get a oil change a gentleman approached me and said that i could not get my oil chaned because he drove 45 minutes from a different store and the manager did not show up this morning and he is already behind on cars!! That was very unp
They have great service and great people. I will definitely go back.
Got me out in a hurry. Reasonable price. Friendly staff. Answered all my questions.
Midas did an outstanding job in switching an exhaust system on my vehicle!
These guys were top notch. They got me in and out quickly and with no headaches. They were all professional and the quality of care and price was great.
They are liars. I live in Ohio and have NEVER HAD A CAR WORKED ON IN ALABAMA. ONLY RIP OFF COMPANIES REPORT WORK THEY HAVE NEVER DONE ON A CAR THEY'VE NEVER SEEN.
"These guys have a great attitude, great prices, better than the other chains!"
The guys at Midas were very quick and helpful. Had my truck repaired the same day. Will be using them again.
I am blown away by the amazing service I have recieved. A few weeks ago I stopped into the Antioch Loc. Recieved a oil change and was taken care of from the manager Ted. He explained every thing in detail of the services I would be receiving and cost. Ted
I bought a new car for my daughter and wanted to know if the issues were worth fixing. I asked the Manager to perform a total diagnostic. He told me what was wrong and what he could do to fix it. Problem is my car is not fixed. He said I could bring it b
"On my date of service for an oil change, the staff were very busy. The Store manager Robert advised me that there will be a bit of a wait but if I was willing to hang on, they would get me in.. While waiting for my car to be serviced, I met some new friend"
Did not rotate tires or anything that was on the list
Will be doing my maintenance there now on
"Repair man was great. I did ask about not checking the dip stick after filling with oil. Asked him to look at my breaks and all was good. Tech Ntesall tires chopped ( have these serviced at discount tire and they are in fair condition)shocks,struts, alignm"
"Don't you just love coupons!!! Midas always have coupons to help people in need, like myself. Good job!!"
The gentleman who checked me in was very friendly. Idk his name which is cool b/c I understand not wanting to wear a name tag. I was in and out in the time quoted and he even gave me a band aid for a cut I had. I got my oil changed on 11/1/17 early afterno
Awesome, cheap, fast service!
I got an oil change around 2 wks ago but today I checked my oil and it was dry and the little leftover oil on the stick was black! Idk what happened because I don't have a oil leak. I also asked for the complimentary tire rotation but they declined it bec
fabulous service! will recommend this place to everyone I know!
"My Sienna's A/C condenser got a hole from a stone on the way to Nashville in July. The crew at Midas took care of it in a day, despite trouble with an AC line. The manager William Waller was very helpful and kept me in the loop. Cool all the way home to NH"
I had great customer service today with my 2010 VW Touareg on a rear brake job.
"Blake was fantastic. I felt comfortable and listened to when I explained a particular noise coming from the undercarriage of my vehicle. Blake and his team of mechanics were thorough, honest, and helpful with this issue. Though my primary reason was to com"
"Can't say enough good things about Steve and the crew at Midas. We had a difficult situation with our vehicle it was towed in to start with, went back and forth to and from the dealer, the first part we put in was faulty and had to be replaced, etc. etc. "
I been going to this location for a while their customer service was not good they act like they did not want to be bothered. no meet and greet the workers caught an attitude when we asked for the old parts and plus they gave me an expired coupon I was not
Excellent service and a professional team! Will definitely visit again and recommend to everyone requesting top quality auto maintenance and service.
This shop had great customer service and reasonable prices. They were very informative and accommodating. I plan on taking my car back for an axel repair and oil change. I would definitely recommended this store to anyone needing maintenance on their ve
DONT GO HERE* I came in to get an oil change and as I drove out of their parking lot my oil pressure light came on and my engine was making horrible clicking and whirring noises*They forgot to put any oil back in my car or only put in an extremely low amou
I have been going to this location for a little over a year now for my maintenance. They are very trustworthy and do not try and sell you anything you do not need on your vehicle. They also get me in on time of my appointment and out as quickly as possible
