Midas Lake Creek est votre centre multi-services en matière de freins, de vidanges d’huile, de pneus et pour tous vos autres besoins d’entretien d’automobile

The tech was friendly and explained clearly what needed to be done, when he called after the diagnostic was finished. The price for the job was far too high though and one of the things I asked to have done was not done. I asked for the two new tires to be put on the back of the vehicle. This was not done and the tech tried to advise me that new tires should go on the front. This is 100% wrong. I believe they forgot to do it and were trying to cover up for that; assuming I would not know this general rule of thumb. Most of all though, I feel $4500 is far too much to charge for what was done. I plan on showing this invoice to other repair shops and the BBB. I do not do this as a threat; I just feel I was overcharged by at least $1000.

Randy was helpful and kind.

Not told before about charges of hybrid battery checkup.

They were helpful and got me in and out. Everyone very nice and professional

Cuando traje el carro confiando en que eran capaces de cambiar los frenos, gomas y todo eso, me lo entregan con una rueda con los tornillos sin apretar y se cayeron nada más salí de allí por poco tuve un accidente y además he tenido que volver porque los frenos que además cambiaron tienen el mismo problema, hacen ruido, se calientan mucho las ruedas delanteras y no frenan bien

1/2/24, I dropped my SUV to Midas Lake Creek for oil change. Midas staff Randy Thompson told me the shock & struts have problem and need to be replaced. The estimated cost is about $1800 plus tax. When repair completion, he showed me a $5000+ bill which is much more than estimation. After argued with him, I still paid $3210.88. The average replacement cost of shock and struts is between $450 and $1100 on the website. I wrote a review and posted the copy of invoice on Google review. On the second day, Randy asked me to remove the review and gave me $800 store credit as a compensation. I insisted to pay $1800 plus tax. Finally, we agreed that I removed the review and as a compensation he will refund me $1292.38 to my credit card account. After 10 business days, I still didn't see the refund in my credit card account. I had a phone conversation with him, I never thought he refused to admit he promised to refund $1292.38 to me. This is the worst service I have ever encountered. Disobeying integrity and deceiving customers.

Randy Thompson promised to send me pictures of the damage but never send & did not answer my calls to the location multiple times days after the service for my questions. Placed on hold forever on every call. Quoted $1781.00 but charged extra shop supply $133.65 that was not explained. Paid $2,008.34 with tax. I just need explanation & how I can use my insurance to pay for damage. He said I can be reimbursed but the procedure is not for me to pay upfront. He did not help explain how to claim. The service took too long & he said I can always call back but now I can’t get him on the phone any longer. This is a very bad experience. I totally got ripped off.

Better communication

Good customer service

Get rid of the people who are scamming customers. Only perform service that is necessary and advise associates not to create problems that are not there. Don’t over charge on parts and labor. Show the customer damaged parts.

I’ve been to a lot of automotive shops having repairs done on our vehicles and this is the best shop we have ever been to the customer service was just outstanding the manager in the front. I believe his name is it Randy is one of the best managers we have ever dealt with very understanding, professional, polite, I could go on and on we came in twice to have services done on our vehicles and we will always keep coming back. We told our neighbors about this place and we will recommend Midas to everyone we know very satisfied. Thank you guys so much.

Randy helped me out a lot by explaining options and being patient with questions. Even though busy with other customers they took time to give excellent customer service.

Adam was great! All the employees are helpful, nice & awesome!

I scheduled an appointment online. Web page stated I would receive a call to confirm within ~30 minutes. It was an hour later that I called to confirm. When I checked in the greeter was not very friendly. When I asked for a cross rotation he was VERY curt in stating THEY'RE NOT SUPPOSED TO DO THAT. His attitude was he thought I was crazy or stupid to even suggest it. I insisted and he condescendingly complied. When the tech came in to print the invoice I asked if a cross rotation was done and he replied with a sharp YES. He never once looked at me. I don't remember if I was even thanked.

Started with a Groupon. Attendant Jerome said Groupon was “used” I tapped “mark as used” on my phone. Now Groupon is saying I used the Groupon. I’m out $42. Bought vehicle back with Midas coupon for oil change and tire rotation. I was told vehicle was too heavy to lift. I’ve had my vehicle into this Midas before. I was only told no rotation after work was completed. Am I not entitled to a discount for work not completed? Jerome seems like a nice guy but the experience was horrible.

I went in with a coupon for an oil change, tire rotation, and courtesy inspection. When I got the vehicle home, I realized that there was no sticker in my windshield indicating the odometer reading for the oil change, and the tires had not been rotated. An inspection was marked on my receipt, but I received no report.

I have already called the complaint line and left an online review

good service

Everything was perfect.

They’re were super fast and amazing staff! I would definitely come back for my next oil change.

I signed for the work TBD but I paid 800 dollars to change out a alternator it would have been 1000 but the guy dropped 200 of for the alternator. I called the dealer 258 for the alternator. The guy new I was in a bind and way over charged me. Never again

Fast friendly service

Was about to take an unexpected road trip and wanted to make sure my oil’s levels were fine. Looked up online and was happy to find a coupon for oil change at Midas. Gave them a call and was asked to come by right then. Jumped in my car and was very close to my place. They took my car and in less than an hour I was ready for the road! Definitely recommend and for sure will return.

Great stafff

Work on better estimate the pick-up. I got 3 calls to push back my pick-up time and still ongoing.

Took my girl car and my car was not pleased at all did not get fixed what needed to get fixed charged me all this money then sent me out the door definitely would not recommend this place to my dog

I want to thank the staff & Tyler for great fast service today ! We had a Groupon oil change& they gave us a great discount on our fluid changes !!! Ty!

"Tyler at the front desk was very helpful and prompt with getting my car tooken care. Tyler went the extra mile with customer service, I highly recommend this Midas!"

A mom at the park told me this was an awesome place with great service and she was right ??

Friendly. Quick service

"I took my car in for some breaks. Very pleased. They were professional and efficient. Tyler made the process easy and they fixed me right up. I was on my way in no time. Thank you guys, i will be back!!"

Had a oil change. Manager Tyler was super nice and got it taken care of for me. Fast and curtious service. Will be my go to shop! Thanks guys!!!

"My wife had to take her Expedition in last week for an oil change and a basic look at her vehicle to make sure it was ready for a cross country trip that is coming up. She can?t stop talking about how professional and courteous the entire staff was , espec"

My Groupon wasn?t working and the guys at the front did everything they could to help me out! They even squeezed me in before close to help me get my oil changed after work. Such great customer service and friendly smiles! I?ll be back here for all my oil

"They were Extremely helpful, polite, friendly, and got me in and out in a very quick and timely fashion!Highly recommend Midas on Lake Creek Pkwy.Great experience!Ask for Tyler!"