Midas Houston est votre centre multi-services en matière de freins, de vidanges d’huile, de pneus et pour tous vos autres besoins d’entretien d’automobile

Educate the onsite manager that worked on 04/19/2024. African-American lady had a good heart, but her customer service skills need some serious attention. She stopped in mid conversation with the customer to answer the phone while the customer was talking to her trying to understand the stores unexpected and unexplained fees. This really made me want to leave and just not deal with Midas as my all, but the only reason a stayed was because I already purchased the voucher on Groupon. She had her personal phone next to her answering calls, with ear buds in her ear. How distracting and frustrating does that look to the customer when they’re speaking to the manager, but earbuds are in the managers ears. Just please educate this location more on customer service at all times. Even though you’re about to close for the day you should still remain professional until all customers are satisfied and out of your establishment. Please call me if you have any further questions and/or concerns. Thanks (346)316-3162.

staff was nice and clear and direct. As well as prompt.

Very friendly and professional

Need more staff at front desk

The manager is very knowledgeable and kind enough to inform me on proper maintenance to keep my car in great condition. I can’t wait to go back for more service in the future.

The manager was very informative and knowledgeable of vehicle maintenance and repairs. Was professional and will definitely recommend midas to friends

While in the waiting room and big rat came our. I ran to tell the representative at the front desk, she completely ignored me.

Train the receptionist to be more professional. Inspect the building for cleanliness. There was a huge rat in the waiting area that scared all guests away.

To get a oil change my appointment time was 8:30 I didn't leave till almost 11 because of who knows what. There is no reason a oil change takes that amount of time and when it's an appointment

Fast friendly in and out quickly

I had the pleasure of getting my oil changed at Midas shop yesterday, and I must say, it was an outstanding experience. I found them on groupon. Kazori's expertise and knowledge were evident from the moment I walked in. She took the time to explain additional issues my car was facing in great detail. What truly impressed me was Kazori’s willingness to show me the specific problems on my car and patiently answer all of my questions. I never once felt rushed or that my inquiries were dismissed as insignificant. Kazori and the rest of the staff have professionalism and dedication to customer satisfaction. Overall, my experience at Midas exceeded my expectations, and I highly recommend their services to anyone in need of automotive maintenance. Thank you, Kazori, for your excellent service and for treating my car as if it were your own.

Was told the entire process would be completed within 45min-1 hour. Wasn’t finished until an 1.5 hours later. I also asked ahead of time if air can be put in my tires, left with no air added..

Get rid of the employees that were were working that day and get employees that care about taking care of their customers.

Arrived at 9am and waited 3 hours for an oil change. The girl at the counter put too much pressure on trying to upsell me on other services. I appreciate the information but no means no. She also wasn’t very attentive as she was busy multitasking .

The visit was a pleasant experience

Midas reviewed my car for other issues too and gave me great feedback which I appreciated. They were not pushy to sell other products and did great recommendations. I am very happy with their professionalism and service.

The staff were very friendly and professional

The customer service was great and the made time for me without an appointment.

I like that the rep called me and explained everything to me and very clearly.

Absolutely nothing, I received exceptional service! I will return and also recommend service at this location. It was the little things like an appointment calendar being sent via email and the great customer service both over the phone and in person that did it for me! Thx you!

I came in to get my oil changed and came out with a lot of issues with my car. The sales/ cashier kept trying to get me to allow them to get Orion my car after telling her that I have my own mechanic. She just kept trying to force me to allow them to work on my car..She dismissed my response to her several times

Staff was very friendly, I used a coupon, service was quick, explained and thorough. I would definitely return.

First time at this location, and was very satisfied with professional customers service. The outlined and detailed information was given to make us aware of services needed.

I know that my car takes extra oil and a higher priced filter. Usually I just get a service fee. The additional price I was charged was like paying for a second oil change.

The part I needed arrived before I left the store, customer service was excellent and I'm satisfied with the work that was performed. I will be back soon and highly recommend Midas to friends and family.

Good service

Everyone was nice and very helpful

Hardly any wait, I came in for my appointment and was back on the road in 30 minutes. Very convenient 👌..

No le checaron nada de lo que ofrecían en el cupón de cambio de aceite y no la borraron la luz del servicio del cambio del aceite

Friendly manager and his team Good price Explained everything on service as well

Too far to travel

Thanks to Bryan the associate that gave the best deal in town

I came in for the $39 synthetic oil change, after add on dees I paid $70 for the oil change. I can go anywhere for a $70 oil change.

Great customer service and very clean place.

It was fast and professional. The Service Person explained the need of changing the Air Filter and also provided an economical and viable solution. I appreciate the knowledge of the service person. The shop was clean and cozy. Thanks

My brake oil was almost empty and brake light had came on which I had mentioned the representative while turning in my car for service. When the car was returned and left I found out the brake oil was never filled up.

Staff was very friendly was informed very well about the service I went in. Was also very happy that i was not pressured into doing any other service at the moment.

The value was the best I have experienced. I have taken my Toyota RAV4 Adventure to the dealership for all maintenance since I purchased the car 4 years ago. Their service continues to get worse and their prices keep getting higher. I received excellent service at half the cost of the Toyota dealer at Midas. Even returned with my girlfriend's car the next day.

I have received a promotion on the mail that contain a general check, tire rotation and oil change with filter for 39, but they didn’t apply the tire rotation until I let them know it was included, they double check and waste extra 30 minutes of my time, because they refuse to do the tire rotation when I let them know at the beginning

Close to home, ease of appointment scheduling, pricing and courteousness.

Smooth easy transaction. Repair completed as expected. Friendly staff.