Quick and straight to the point. Provided with details about other things that needs work but didn’t overly explain it.
I have been going to the 4401 Broadway Pearland, TX 77581 Midas for about 5yrs. They have always provided great customer service
I wanted to use à geoupon coupon and when I called the associte told me to come on in I would be taken care of. They dis à greqt job.
custumer service was outstanding top tier
Not coming back here. Ever. So, I don’t care what you do or don’t do
Take the win! I requested a service. You provided the service. No one rubbed my shoulders or offered snacks. I was satisfied.
How knowledgeable the employees are about the service that is provided
The people were super nice and the service was very quick. The overall issue was the price. I ended up needing to replace the AC condenser. I was initially told the price was $1700 & then was called back and told it would be 2100 because the kit they received did not include the condenser. The overall bill showed the parts were over $1300, however I researched online and could’ve bought the parts at AutoZone for under $400. They already purchased them, though before I could have the option to do so. My research showed on multiple sites. The entire kit with condenser should’ve been between $250-$500 max. The labor cost was exactly as I expected & was reasonable. I was just extremely discouraged by the price of the parts since I could’ve saved at least a minimum of 800 had I purchased them myself. I wish I had been given that option before they purchased parts
The location is near from my home and easy to access. Parking space also is ample so I feel comfortable to parking and enter the office.
Great experience for a first time customer and new car owner. Really helpful and kind , will be back thanks
Quick and fast everyone was very friendly and made sure all of my concerns were taken care of I will recommend my friends and family thank you
I like the improvements of sending pictures of your car during the inspection and showing the problems found.
The Manger and her crew were very polite they explain everything in detail. customer service was excellent.
Frank went over and beyond to ensure needs was Mets.
I was charged $440.99 for each of the Front Strut Assemblies (Part 1345560) and $395.99 for each of the Rear Strut Assemblies (Part 1345561) for a total of $1,673.96 for all 4 Strut Assemblies. Part 1345560 is $68.79 on RockAuto and $96.81 on Amazon. Part 1345561 is $71.99 on RockAuto and $86.92 on Amazon. So, the total cost of the 4 Strut Assemblies would have been $281.56 on RockAuto and $367.46 on Amazon for the exact same parts. I sent the Midas Store a text message indicating that Parts Cost seemed excessive on the Repair Estimate, but that was never addressed back to me. I will never take any vehicle back to Midas as I feel like over $1,200 was taken from me for these Parts. Customer Service was friendly and polite....work seems to have been done well...but this Parts Pricing borders on criminal.
Kazori is an exceptional and very knowledgeable store manager! She was able to answer my concerns and provide necessary feedback.
Fix the issue that I bought the car in for not use scare tatics to get work done and when the problem is not fixed not charge for the sevice of repair the same charge for the same issue
They have payment plans cause I did get over 1,000 dollars worth of work done, she explained everything pretty well and they even provided drop off and pick up to and from my home!
It was quick and affordable. Gabriel was very kind on the phone and in person. Would recommend!!!
The service was great! Timing was very quick! Will definitely do back again!!!
Hiring better staff that aren’t lazy that wait 4 hours for me to return just to find nothing was done for a simple inspection that should have taken 15/20 minutes to complete and no other persons or vehicles where being serviced or present
Horrible customer service and they didn’t check any of my fluids in my car cause when I left my windshield wiper fluid light came on
Good job diagnosing problem.
The service writer explained everything in detail. The recommendation I was given seemed necessary and not an attempt to increase the bill.
The store manager was very pleasant to each customer she came in contact with, including myself.
Very well run. Manager Laurie very knowledgeable and efficient. She runs a tight ship and spent time with each customer to ensure they were well informed.
All was great. Only thing was I felt like I overpaid for the rear windshield wiper. I paid out of convenience or I would have gone elsewhere
I was very well satisfied with the location the team and the assistance they even dropped me off at home so I could relax until the car was done then offered to pick me up truly 5 star service
I scheduled my appointment the day before through the online portal, which was very easy. The appointment was for the Texas State Vehicle Inspection and for a routine oil change. Both of these were completed quickly. During the oil change, they noticed that the serpentine belt was starting to go and the associate recommended that I get it and the tensioner replaced. Since they had everything in stock and I was already there, I went ahead and had that done. They were very fast despite how busy they were: ~1.5-2hours (I remember because I got to watch most of a movie). The waiting area was well air-conditioned and clean. It is nice that they had a movie playing.
A lot of the things they said I need I had just got fixed and also lied about the things I needed. I called my mechanic and he confirmed that what they stated was false and tried to use me for money because of it. They also tried forcing a payment plan to me.
The young lady was very informative and took the time to explain different options available to me.
Be honest instead of rambling on about what’s wrong with the vehicle and actually take care of what comes with the service that was purchased.
The service was performed quickly and efficiently. I did not have to wait for my car at the location, but could come back at my convenience to pick it up. All additional issues that were found were clearly communicated to me and a quote was presented at that time. The person that waited on me was friendly and thorough. I had a very good experience.
The customer service was great and they were very informative about what future maintenance I’ll need .
I spent over $1200 that I couldn't really afford to spend. I appreciate everything you guys did for me but take the win.
The experience was good. I was not happy with knowing the problem with my truck but that is not on Midas.
Zora adds a dynamic that all Midas front desk needs
Highly satisfied: very friendly employees; quick service; overall great customer service !
Person at counter was very courteous and friendly. Easy to understand.
Up charged me for a oil filter when I should’ve been included
Customer Service was very nice and helpful
I was met by a very friendly desk clerk. She spoke well and explained what I was receiving. The service I received was done promptly.
I was give full knowledge about the issues with my car that I wasn't aware of the young lady took pictures to let me know and explained very well and she also provided me with a discount
I really like this location and especially Zuri… she’s the reason I keep going back! She’s a beast!
I was not highly satisfied. They could’ve added my windshield wiper fluid instead of being cheapskates and they also wanted to charge me super high prices for “dangerous” brake pads should I have chosen to replace them, but the breaks weren’t that bad. Also, the store associate said the deals on services are random—how is that fair to the customer? I think deal/discount availability should be made known ahead of time so people can prepare for when to buy things. Otherwise don’t run deals at all
Professional people working there
I'd had my car at Toyota a couple days prior and decided to do the alignment with Midas to save a little money. Toyota had inspected he vehicle thoroughly and found several minor things, including the alignment. After having my vehicle for nearly 2 hours, Midas told me that all of the ball joints for my wheels were leaking grease. They sent pictures that showed a small amount of very dirty grease in some places and one spot with very fresh grease (zero road grime). They told me that it was a safety concern and wouldn't do the alignment because the leaks were so bad. This is a 2017 vehicle with all maintenance being done routinely. There's no way all four ball joints were leaking. I told them it had just been with Toyota and they didn't say anything about that, despite removing wheels to replace brake pads and turn rotors, and Midas just blamed Toyota for missing it. I find it very hard to believe that my 2017 vehicle is leaking grease from ALL ball joints and that was completely missed by Toyota two days earlier.
Explain in detail as to to why a service can’t be rendered.
Very good service. Repairs done quickly. So far repairs holding up.
The main associate that helped me was exceptional. Very kind. Helpful and knowledgeable. She was the main reason I decided to go with all the work and high quote. I will be back to see her. I just wish the pricing was MORE in line with average pricing for brakes. It was much higher at Midas by several hundred I found out sadly. Otherwise flawless.
The store manager was absolutely amazing! She explained every detail regarding what was going on with my car. She even offered to pick up my car to be serviced since they had to order the parts. I will be back to finish all the repairs because of the outstanding customer service!
The staff was very friendly and warming especially Kazori! They explained what was going on very throughly and I felt very comfortable trusting them with the care of my Jeep! Will be back for sure!
It took almost 2 hours for my service to be done. Although I had a scheduled appointment
Just wanted oil change. Not sure if oil filter was replaced cost $0.04 Paperwork took very long, they checked my CarFax online , why??
Robert was great and very helpful during the visit.
Fast friendly and convenient
EVERONE WAS VERY CHEERFUL AND EXPLAINED EVERYTHING IN DETAIL. THE FINAL PRODUCT WAS EXACTLY WHAT I ASKED FOR
I drove all the way home and they forgot my key in his pocket
Zori(sp?) was the young lady at the counter. Very knowledgeable and friendly. Patiently explained issues to me. It is a great idea to have someone like her to meet the customer. I am 74 yrs old so it is greatly appreciated.
Technician did not use seat covers and also there were an oil stain on my mat on my driver floor and oil stains on my door for the armrest
I would only send another person due to the mechanic Hassan working their! Besides that, the young lady there is very disrespectful to the customers and not a great representative to Midas! The world is crazy right now and she could have put a lot of peoples lives in jeopardy if it wasn’t for the manager and the mechanic telling her to stop talking like that to the customer. The customer was upset because vehicle was getting messed up and he was there for 5 hours for an alignment. Her behavior was unacceptable, rude, and disrespectful! This place is unprofessional ran. All these killings happening, I was scared and ready to get out of there!
I was highly satisfied because they not only changed the oil, but assessed my brakes, my tires, and my alignment. The service was timely and professional.
"Definitely understand change but to be refused service for a **** oil change due to them not finding my appointment request, with a thorough conversation about the different systems or whatever amongst each other, never have I ever been turned around for services of any kind, been there many times but today was my last time ever going there and will stop referring famil, friends and colleagues. In the past completed appointment requests online but they never asked about it or even acknowledged. Each time I usual meet them there at 7:30. At this point, I rather spend more elsewhere "
Requested my battery be checked for proper charging was told that everything was charging properly however the next day car stopped at traffic light AAA came out and jumped my battery needed replacement
The manager told me what was going to be done then I get the bill. It's more than I was told he tried saying he told me no you didn't. Lies never again. And 1600 Dollars and it still wasn't fixed correctly.
Do not lie about work completed.Actually fix the problem.Take the time to actually care and take and interest in the customer.
I scheduled an appointment and never got a courtesy call and once I got there the guy was unprofessional. And said they had moved on and I would have to wait an hour. When I asked why I didn't get a call. He said they where too busy to call a customer.
You need to harbor people with better attitude because I had the worst experience at your store on Postoak in Houston Texas with customer service and with technicians.
"Overall, I can say it is good but followingsI was told that I would be called when the car is ready. Nobody called, when I went there to pick my car up, it took 10 mins for the counter rep to come front from back. On my previous service under warranty, the"
I scheduled an appointment online for Saturday. They call me the morning of to tell me they are booked. I did the online appointment on Tuesday. The website says they get back with you in 30 minutes. That's not true. They called me 4 days later on the
Good service. Excellent technician. Highly recommend as A*****
Let me start off by saying they have a new employee and they didn't have no mask on which is insane to me.Midas has to do better. There is no communication whatsoever during shifts change this is crazy.My husband and I brought two vehicles to be repaired a
I have been using this Midas location for yearsThey always give the best service!
Took my 2013 Honda CRV in for an alignment after replacing wheel bearing and purchasing new tires. Paid for tires and alignment at Rent A tire center. Rent a Tire sends all thier customers with voutlure receipts to Midas for alignment. I too my CRV to th
"I only needed a oil change and alignment, Was told I needed front brakes even after I told them I had a complete brake system change Josh told me they were bad and I had a oil leak went from 290 to 1155 real quick! Now oil is really leaking and something e"
The service was excellent
Their customer service is professional.
I will not recommend Midas ever due to the service received. I needed a part for my car that was order incorrectly (pigtail). Then told that the part was reordered and never received any communication that it was on back order until consistently following
Took my vehicle to get brakes front and back . Two days later my brakes are squeaking more than it was before I took it in. I went back and something was done but problem still exist.
My vehicle sounds great and I so appreciate the great customer service received.
Fast and professional service
Josh professionalism make me a happy return customer.
"Replacement of brake rotors and pads made for a smooth stop, without the previous vibration I experienced. Cost estimate was very close to actual.I didn't want to Uber home, so I took my laptop. No workspace, so I used the top of a small refrigerator. If "
The services offered were 250% more costly than same services from another brake provider.
My review for getting my battery replaced was very good and experienced of letting someone getting my battery taking off putting back on and the staff was very helpful and nice.
Walk into location asked for quote on muffler exhaust repair. Manager gave quote I then asked more details and was treated with the most unprofessional response was then told I was being cheap then instructed employee to take my vehicle down then the verba
It was great and the folks were friendly and informative.
I went for a simple oil change with EVERYTHING working fine on my car. When they were done, MY BATTERY DIDNT WORK! the battery is less than one year old and I did not have ANY problems leading up to the day of my oil change. And the mechanics words were, " at least it stopped working in the perfect place, now you can buy a new one!" I'm convinced they drained my battery while I waited for an HOUR for an oil change with no other people before me. Unfortunately I won't come back here anymore.
Courteous staff fast turn around time.
They did a great job! It was prompt service and didnt feel taken advantage of.
"My recent visit to Meineke was great! A wonderful success, since the initial repairs turned out to be something else but related to the problem that was eventual corrected. That you for your time and I will be back again in the near future. Thank you for"
"So far I am extremely pleased with my new rotors and tire rotation, I desperately needed both. The mgr and other staff members were very friendly, helpful, and knowledgeable "
"Went to Midas and spoke with Joshawa. He's a great guy, very helpful in fixing your problem and has great customer service. It feels to go to a shop and be greeted with good costumer service and knowledgeable people. Thanks joshawa."
"I needed an oil change and stopped by the post oak location an was greeted by a guy name Joshua who was super friendly. He was very patient, and very knowledgeable his willingness to help was extremely impressive! I will most definitely be visiting this lo"
They always do honest auto repair on my vehicle.
Overall Fair No inspection sticker given for next update and mileage inconsistent with last changeAlso female counter person not wearing mask during COVID at all The young male counter person friendly ,courteous and professional and informative about the car. Wait time not bad.
I went there for a oil change. They tried to find everything they could find wrong with my NEW car. They charged me for a belt replacement which I didn't need. I went along with it because I felt like they must have needed the money. I checked my car befor
Everytime I need an oil change I bust this location the technicians are professional and fast. Customer service is great.
They were professional and knowledgeable.
Good customer service and very helpful.
Great experience. They were nice and they moved real faster
They had great service. I was in and out
Good customer service, and very helpful.
Hey I just want to share my experience at Midas these people really work hard to help and fix any type of car I called this company and trying to get help what?s goin on to my car then this person name josh he?s really really very helpful and very nice he
The Manager Lo Nguyen was horrible and really rude when I came in for a oil change. He smart talk me when I asked about how many technicians were working at the shop becuase of the 1.5 wait for oil change. I wont ever return there again.
Good Quality Work. Fast Service and knowledgeable employees
Fast service but they told me they wrong thing needed to be fixed
Great servicemen; great service all around
"With help from Chris and another mechanical guy , they replaced the splash shield checked the vehicle and gave the recommendations with good price. Wonderful and trustworthy services. I am a regular customer here. Thanks "
Once again good customer service,friendly, and didnt take all day.
Good customer service, and the oil change was done quickly
Excellent service and environment.
It's been 2 months if not more that I went in for a premium oil change with the certificate for a discount the manager told me the discount does not apply which he lied and they say they don't accept other coupons which over the pony told a customer sweet
Staff is both knowledgeable and helpful and friendly.
"Horrible experience. I went in for an oil change and they ended up breaking the oil cover, and cracked the oil pan because they over tightened the washer. I ended up leaving with over $1,000 worth of damages on my car. My oil is still leaking on my car aft"
"Midas seems to forever be changing on PostOak yet, the work is still good and customer friendly . "
The staff was super helpful and professional. I can't wait to go back and get the rest of the work done on my car.
First I called customer service and I've yet to receive a phone call back. Everything was difficult in my opinion do to the dryness and lack of customer care from the service writer. I have other issues which I wish to discuss over the phone.
Excellent service. Thank you.
Midas on Post Oak was fast, friendly and professional and immediately they notified me of the extra charge along with my Groupon.
They price matched. The S.Post Oak location in Houston seemed to be honest and worked well with explaining the importance of part repair. We received alignment, shocks and struts, and front arm something. But car drives smooth, no vibrations, no hard hit over bumps. Alignment is straight. We're happy.
I would recommend this facility to my friends
Spent over $1200 on repairs that I was told to get my tags in Texas. Still did not pass the text go back to them and they have no clue what to do to help me. Bad enough i was charged for things i did not need now need to find a place to get my car fixed
Will never visit this shop again. Wanted me to pay for a part that was 200% mark up. I was also billed for two services that I did not know about. They get you to come in and scam you. Find a place that will earn your business not scam you.
"I hate to leave bad reviews but this was an unnecessarily bad experience. I first called the shop and asked if they could do an alignment on my car. It's a foreign car and they asked ALL the information about my car (make, model, year, mileage, etc.). The"
Went in for service. Wanted to sell me a oil dip stick at 200% over the retail price. I also did not notice the 2 extra servies that she put on the quote. Will never go back again. Can not trust this place.
I can for oil change and had questions about my car engine and Midas rep Jaie went above and beyond and got a diagnostic on my car and itemized which part need to be taken care of ASAP!
"The problem that I brought my car is not fixed,I will be bringing it back today"
I took my car in and the problem was found and the estimate was given and time allotmentService was good,environment clean and coffee ,water, magazines, tv available while one waits. Overall good customer service and friendly people at Midas.
If you don?t care about the service they provide to your car then this is the place you should go...I took my brand new vehicle to this people to get an oil change for the very first time..months later I took my car to the dealer to get an oil change I fou
Brought my truck in and they were able to get me out same day. Service was fast and the people were very professional and friendly.
Went in for an oil change. Midas techs observed that my brakes were worn (I had an appointment to get the brakes done that weekend). Midas was able to match the price and do the job in under two hours.
"I would highly recommend someone to come to this location. The employee, Jaie that helped me out was extremely patient with me and has very good customer service skills because of you'll my car is running great!!! Thanks so much midas."
Third oil change in the last couple of months and Sam and his crew did a great job as always. No where else I?d take my vehicles for maintenance.
Best customer service I?ve ever experienced.Really explained things in a way the average person can understand.Thanks Sam
"Had my brother's car repaired on this location. Sam is just awesome to attend to the customer's needs. Now, it is not only me going to this location. For sure my brother will come here also."
Thank you Jesse for helping me out with my vehicle without any hassle. I did a walk into the store & was out in less than 30min completed. Friendly & efficient place for car maintenance.
Didn?t have a long waiting time. Everyone was very nice
Easy to find! The moment I walked in the service was on point! Very helpful and friendly!!
Old management was good thank you Robert enjoy retirementSam and the new management and mechanics are meeting expectations. These people seem fair and courteous and really enjoy having me as a customer. If you don't want to be taken advantage of given a fa
Great customer service! Very helpful and friendly. Labor service time was convenient.
"Sam is great. Explains everything that needs to be done. Listens to you & offers reasonable solutions. Cheerful, professional & friendly "
This Midas Shop has performed maintenance on my automobile for several years. They are very customer orientated and trustworthy. The quality of the work has been outstanding.
"I was a bit lonely that Robert is gone when I get my car fixed on this place the last time. There was a new guy named Sam, who I think is also nice and great. Met him once only that's why I only gave him 4 stars right now. Continue the great work !!!"
Very friendly & helpful. Was able to get in & out in a timely manner.
"I?ve been getting oil changes done here for 10 years. Always receive fast, friendly service, they?ve been straight forward about needed repairs if I had any. Questions and concerns addressed in timely manner, In and out in 30 minutes tops.Thank you for you"
2nd day coming bringing my husband's car now really good service . I will be returning in the future
All work was completed in three hours.
I like Midas due to professional and courteous care that has been given whenever I take my car in. Robert G. is always courteous and helpful. The mechanics are great and take pride in what they do.
Under new management. They changed lots of things around, but I hope it atmosphere stays the same.
Great service. I plan to come back again.
It was a great experience
Quick service. Pleasant staff
"I feel that every time I go here, I am a friend and will be serviced honestly. Whatever they tell me about fixing my car, I believe them. This is the kind of service you will experience on this place."
Mr Robert always takes great care of me
Mr . Robert at Midas always takes goid care of me and my car. They replaced my brakes rotors and sensors while i waited. 1 and 1/2 hours
"I won't be going back here to this place. Because of them, I NO longer have my car. Do Not Waste your time and money for this place. Cannot trust Robert and his machenic Tu. I would give them negative star if possible."
Exceptional service every time! Highly recommend!
This is my go to place for an oil change. Everyone is friendly and very helpful.
VERY GOOD QUICK SERVICE. MEET THE CUSTOMERS NEEDS.
Y'all did a great job. Thank you
Great Service! Very quick. But get there quick and early.
My family always receives outstanding service and courtesy from our Midas shop. Highly recommend!
This Midas location has provided consistently great service each time we have brought our cars in for service. Highly recommend!
great professional service
friendly and helpful staff
"I went to have my brakes checked and eventually have my front brake pads and rotors replaced.Told them to check my car because I have my ""check engine"" light on. Again, they told me to purchase and replace the variable timing sensor, with parts and labor w"
"over the top service & exceptional workmanship on the repairs. my truck has never run so good. can not believe they had the work done so fast & such a quality repair, Robert is really a great representative & asset to this auto repair organization. I would"
