I had a very short wait time, Joey was very professional, courteous, and friendly. the restrooms and waiting area were very clean and there was coffee available.
They were very thorough with their check-up. They informed me of a tuneup by checking carfax. They let me go pick up the oil and filter I needed so I could save money.
Was able to get everything I needed done in one day.at a fair price no shady upselling.
Open communication all through the process and timely job well done
Because the worker are so sweet and friendly very polite to all customers
The manager there is amazing!!
The price was good and everyone was very nice to me and my wife.
Customer Service, price and wait time was outstanding.
Andres has always treated us with kindness and explained everything so well.
There were a few possible problems with the car. They were unable to get the part needed (battery terminals) so they cleaned it up and tried it. The problem was solved! We got out of there with only a $10 bill. They could easily have told us that we needed a more expensive service and we wouldn't have known any better. This makes us trust them to be honest with us in the future!
Good quick service Andrew his usual self, valuable employee, pricy for a synthetic oil change.
Scheduling was easy, associate was friendly.
Joseph was upfront, transparent and did not pressure any services. He explained the warranties and how to apply them when needed.
I’m a repeat customer. I trust their knowledge, work, they are very helpful beyond just requirements.
They are just on point on their time, fast and very professional but being friendly at the same time. I was in and out there in no time.
The service was so quick. Andrew was very nice and so calm. He had so much patience with me as i dealt with my kids and i appreciate that as well.
Everyone was very nice and helpful and friendly and I was very happy with the discount.
The associate was very polite and is always polite. Anytime I get an oil change, I come to this location because the service is prompt, efficient, and the staff is kind. I was also able to take advantage of a black Friday special and got my windshield wipers replaced which desperately needed to be.
The diligence of the management and technicians. My truck is old and comes with many issues that have to be addressed. I’m sure it was difficult to diagnose the most critical issue needed first. Nevertheless the staff accomplished the mission.
Service was great and the wait wasn’t long at all!
They took me in on a Saturday morning immediately without appointment. They called within a few hours to explain the problem they had found. They then explained the amount of time it would take to receive the parts and finish repairs. Repair was completed earlier than expected and slightly below quoted price. They also assisted with payment options because repairs were extremely expensive. They went above and beyond for me. I felt like they truly cared about returning my vehicle to me as soon as possible.
The guy that helped me was very nice, he's always helpful and knowledgeable. Has a great attitude.
Excellent customer service, patience and very knowledgeable.
Everyone was very nice and friendly and helpful.
Twice in a row, upon getting my cars back after an oil change, there was oil splattered everywhere under the hood and collecting under the engine. The first time left a puddle of oil in my garage as it dripped out of the car. I went back because the price was right and I figured it couldn't happen a second time...but it did. There was oil everywhere again. When I called to inquire about it, the person on the phone said he would ask the technician what happened and offered a free oil change coupon, but it's a 20 minute drive from my house and frankly, I don't want another messy oil change that results in oil splattered everywhere and pools of dripping oil in my garage and driveway.
Sergio and his team are the reason I continue to bring my vehicle to Midas. I don’t know much about cars, but their customer service is what brings this location my loyalty! They’re friendly and have always seemed to honest and clear on the needs of my vehicles.
Everyone was very nice and helpful
They able to take care of my car , even though I didn’t make an appointment , very pleased !
Andrew Leal showed mad love he’s the definition of customer service. He made sure both of my vehicles were done in a timely matter. He really took care of me. I will be returning and continue using Midas y’all are the best!!!
andrew and everyone involved was very nice
TPMS light won’t turn off after servicing my vehicle. Have to bring the car back…
Very good customer service
Everything was very nice and wonderful and I appreciate that.
The young men were friendly and the services on my car did not take a long time. The pricing was good as well.
Very good price and excellent service. Would go back for future oil changes on my other cars
I bought a prepaid oil change. I went to pay and was told my vehicle needed more oil than was normal and I owed almost as much as I paid for the oil change. Never read this. Was never told this. Just a "gotcha" at check-out. That's poor communication and poor service and not a company I ever want to do business with again. You should be better than that.
Everything was explained in details. The workers were very professional and made you feel comfortable and welcome
I didn’t receive my email confirmation or a text that my appt was confirmed
With communication and recommendations offered to me
Because they have always treated me with respect and kindness.
It was easy to schedule the appointment. The inspection was prompt and the associate explained my service options. The work was done on time
Customer service was great. I think that the price was high but they delivered in a timely manner
Midas gave a flat fee for the service and I was able to make an appointment on line. Took it in and received immediate service and it took less time than they thought.
Your tech needs to clean their hands before they start going in people's glove box.
Everything was good and the Mechanics explained very well to me about my vehicle.
Andrew leal was awesome straight forward and to the point no pressure pushing just the true needed facts. They midas was awesome quick on the work they performed.
The front desk staff member was extremely bothered by customer questions, was short and unfriendly and for sure needs some help with customer service skills. I love Midas as a company, but that location needs some help. My usual store is out in Katy, TX and there is a night and day difference. The staff member (tech) that actually serviced my vehicle in the bay was extremely pleasant and knowledgeable. He is a true reflection of your company and what you stand for.
"I was told that I needed control arms replaced, after the deal was done, I was told that I needed new struts for an additional $1,242.88. Called corporate office with no help at all.I WILL NOT LET THIS GO!!!"
be completely transparent and honest with required work. if you tell me that something needs to be done and get it done do everything at once don’t try to charge me and then when i notice another problem in the same area try to charge me again when it shouldn’t have been overlooked in the first place.. Also the price gouging on parts are ridiculous and should be reported to the better business bureau. i think your company preys on consumers especially women who don’t know
The employees were friendly & assisted me with my needs.
Everything was great they got me and my wife in and out. We was not there no longer than 30 minutes
"First let me say that the customer service is fantastic. They were nice, timely and explained everything as they went. As for the actual service of fixing my vehicle, the problem was worse when I left than before I went in. I had 2 brand new tires mount"
I went in for an oil change and they had several people in front of me and I ask if it was possible to come back because I had more errands to run and not lose my spot in line . The manager Gilbert told me to come back at 3pm and he had me in and out which
Gilbert and Andrew are awesome! I could not have asked for better service. They put the customer first and went the extra mile. Gilbert got my daughter?s Mazda in on the same day to inspect what I thought was a slow leak. It turned out to be far more se
"This was the WORSE customer service experience I have ever had! I took my car in several times because my car was unsafe to drive. Each time, I was promised (AND I HAVE IT IN WRITING), that the issue would be resolved. I paid over $2300 in two separate tra"
"This has been the worst shop experience so far. After misdiagnosing my issue they refuse to fix the problem in their so called 90 day warranty. They even went as far as having me go to the dealership to figure out the issue, what shop does that? "
Brought my Subaru in on Saturday 7/31/2021 and Gilbert got me in and out within 30 minutes. His Team was able to spot the leak and fix it right away. Excellent customer service!Thank you!
I can always count on great service. I've been coming here for several years for my 2009 Nissan to be serviced. They always explain what service is recommended. The best part is they find ways to help me save money!
Went in last Monday morning for a Diagnostic test because my ac stop blowing from vents.After test which was 2hrs .The results needed a new fan and resistor.I said ok I?ll bring it back tomorrow morning Tuesday.I drop it off at 830 am .They said they wil
"I came in for a tire rotation and an oil change with conventional oil. The tires were not rotated at all. This is the most common trend I?ve seen with all places like this. and they used synthetic oil instead of conventional, which I don't mind, but they n"
I was 100% pleased with the service I received for my brake job. Attendant was friendly and found many discounts. I would highly recommend your service.
"I gave the 5 stars for the oil change. It was very inexpensive and done quickly. My only concern was the cost they quoted for replacing my brakes. They fill out a thorough check list, which I appreciated. However the quote for my brakes was well over $"
Took my car in for an issue I was having. They looked at it and fix it. I still had the same issue and they recommended something else but the car was having the same issue. I took it to another mechanic and the issue got resolved the 1st time. So all I
Knowledgeable in field and recommendations
Excellent service and friendly respectful staff all the way around! Thanks and most will be using from now.
They were able to diagnose and fix the problem the same day.
All of the headlights because they said they came in a set I specifically pointed to the one that needed replacing and said prior to them touching my car if you could not repair it do not touch it the salesman did it anyway and it's still did not work plus the one that they that they installed that was working did not work the very next day so I do not recommend Midas for me
Great environment, Great Service
Took a long time with the oil change. I saw a lot of bull ******** around. Not even a sticker for my next oil change was put on. The guy who did my inspection and replaced bulbs was great though.
Very professional and friendly staff.
"As a citizen of Pearland, I was proud of my local Midas Auto Repair Center. Staff members like Chad and Justin showed high caliber leadership when my 2010 Toyota Sienna XLE needed major repairs on the CV AXLE. I'm a disabled Combat Marine with a limited in"
"I was having problems with my 2015 GMC Canyon exhaust system. Midas charged me $28.00 dollars to locate the problem. I was fine with that. The issue is, they quoted me almost $500.00 for a $60.00 expansion pipe part and $440.00 in labor to weld the part o"
I took my car for oil change and the guy wanted to charge for extra quart of oil. He was saying that my car uses 6 instead of 5. We were arguing so finally I told him to go head to do it. Then he came back and told that I was right it uses 5. Every time I
How come you did not post my review? Is it because you are totally upset?
Please do not go to that place for brake jobs. I had all rear and front brake rotors and pads being replaced for $1K in August 2019 and took it back in August 2020. They said I need NEW brake rotors again! I drove only 9K miles in one year. They offered
Service is always great from scheduling, to keeping appointment times, pricing, overall work, and customer service. I have been going to this location for a few years and they never try to sell you on unnecessary services like getting your blinker fluid changed lol.
"I was told that I need to buy more than one rotor after purchasing all new rotors and pads at a same time for only 9,000 miles. I don?t believe that they installed good rotors in August 2019.. Manager has an attitude Anf a lot of words to say but please do"
Efficient, walked in help was rendered immediately. Near closing but did my 4 wheel alignment. Only 1 wheel was unaligned and I would have appreciated a two wheel with this finding, but they gave me what I asked for. I received a discount of $10 because I mentioned/asked for it due to another shop service referral. clean sitting area, nice conversation! thanks!
The team at the Pearland location are amazing! I was well taken care of each time I came to the shop. I will be back!
"The customer service is great -as usual. I have an adult day care, and have utilized Midas many times for my companies vehicles. Customer service has always been great. Although went in for an alignment- car was veering to the right. When I got the car bac"
Continues to give excellent service no matter how small or large the job.
"I took my car into Midas on Broadway in Pearland to get my AC checked as it was blowing hot air. After an inspection, I was told it was the high-pressure switch that needed to be replaced. I paid $365 for a new high-pressure switch, AC recharge and labor. "
Short wait time. Excellent Staff.
"The people at Midas took care of my vehicle as soon as I arrived, and for what I got done to it, the cost was very reasonable. I do appreciate the manager and mechanics, great customer service."
My 2000 Mustang was running fine now it's running rough and now my check engine light is on. This was my first visit to this Midas and I'm I am very frustrated. My check engine has not come on for the last 2 years until after this visit! I need to talk to
I was very pleased with the service that was provided by the shop
The entire staff was very professional and knowledgeable in handling my issues.
"I had my oil changed several months back. Then started having trouble with my car almost immediately, it was misfiring and going into limp mode. Come to find out oil was dropped into my spark plug chamber causing this issue. Also, come to find out fluids i"
Very good service and helpful staff.
Good customer service. A bit pricey for spark plug change though.
Seamless process from intake to reporting any issues discovered
Great service and helpful
Brian?s service experience made getting my oil changed a breeze. Thanks
friendly staff. Fast service
In today's fast pace world it was a breath of fresh air to visit this customer service Midas shop!They truely value the customer and the quality of service the provide! 5 stars to Midas in Pearland Texas!
This is the second time having major work done. The prices were fair and they even threw in a discount. The staff is great! That includes the mechanics. They go all the way to make sure you are satisfied. This shop is highly recommended. Especially t
Courteous staff. Good prices. Timely service. Convenient location. I will use their services again!
"Great service! Le was helpful, I?ll be back. "
"I always have a wonderful experience at Midas. They service my car and get me in and out, but most importantly, I?m always greeted with a smile. On today I was a bit stressed and the technician Lee was able to put a smile on my face! They are truly genuine"
Exceptional customer service! Treats you like family doesn?t try to take advantage of your situation
Lee will always help you out! Great customer service!
Le has has great customer service and I was in and out in time! Not only was my oil changed but he also made me aware of other issues on my car and I proudly scheduled another appointment with him. I would definitely recommend this Midas location.
"My appointment was at 8 when they opened, but the door wasn't open. It's 8:30 and the guy that let the garage doors up still hasn't opened the door. Had to give a star but didn't deserve it"
Very good, the lady who waited on me was very helpful.
Great service and it was quick
Great service with them having 4 cars in the bay, I was in and out in 1hr 30 min. Not bad for them being busy
Check engine is still on Did not fix problem 1400.00 later
They did a good as usual.
"Had to get wheels aligned after replacing shocks. Called, was scheduled and given quote. I arrived and our car was taken right away. In and out within an hour and a half and drives straight as an arrow. 5 star overall experience!!! "
I bought my car in for them to fix my a/c but the stupid people you have working for you didn?t fix my a/c and left a clipboard and tools inside of my hood. I was very upset that the a/c didn?t work after I bought a new compressor and then to open my hood
We think all 3 of the guys at Midas are the best mechanics in Pearland. They have always been helpful to us. We recommend them to people all the time.
I was happy with the timely matter they were able to change my brakes and the price was very reasonable. Great company!
The guy who does mufflers had to run the office too and told us up front if it was more than just loose hangers he can't do it that day on. Saturday but it was just the hangers and he fixed it up no problem and quickly.
Very satisfied with the work done to my vehicle. I was treated like I was part of Midas! Thanks
I have been using this Midas location for some time now for mechanical work & oil changes I have been pleased with the work they do & have recommended them to several people.
"Service is great. On time . The only thing is the leave grease all over the interior of the car. floor, doors, stirring wheel. You need matts to put down and look at where they leave the grease from their hands. thank you "
Tire is doing great and so is the minor damaged wheel.
After dealing with several bad alignments from other shops I decided to give Midas a try in Pearland. I have to say that Kellie's customer service in combination with Jesse's attention to detail got my alignment spot on and locked in a permanent customer.
I have been going to Midas for the last 3 yrs and I certainly will continue to come to this particular location. From oil changes to fluid maintenance they have giving the same high quality and honest service that I have been been accustomed to from my f
great customer service and very knowledgeable
"Excellent service and price. Kelly is very friendly and helpful, customer service is awesome. Don't waste your time going anywhere else!"
"I set up an oil change appointment for 3/4/15 between 8:30 and 10:30. I came there at 9:15 and was told there was a 2 hour wait. If you can't keep appointments, then I am unwilling to become a loyal customer with 3 cars. "
This shop charged me 702.00 for a car repair and my 2004 Dodge Stratus did not even start when I left this place. They told me the change out an ECM Chip which I never authorized and wanted 350.00 more dollars. I refused to pay and they said well we cant
"I was at Midas yesterday and I came in to get my front breaks changed. I was told by a previous auto company that I needed new front breaks. So I came to Midas to see if they would do it for me, the owner and mechanics were so nice to me and extremely hone"
"First let me start with saying I never take the time to write these. With the being said, I went in just to ask questions at first and met Kelly. He went way out of his way to be more than helpful! He worked on my truck and stayed late all without an appoi"
"Kelly went out of his way to accommodate my schedule. The service was super quick, priced great and he even took the time to explain everything to me. I couldn't be happier. I highly recommend Midas in Pearland to everyone* Such a rare find nowadays* "
