Midas Round Rock est votre centre multi-services en matière de freins, de vidanges d’huile, de pneus et pour tous vos autres besoins d’entretien d’automobile

When I first arrived there, Taylor advised it would be an hour and a half wait. I usually will not wait but I decided to because I had the time. I am happy I did because the wait was only 30 mins. I am glad that he gave me the option to have a realistic wait time and completing the task much earlier. Taylor was polite and helpful with information regarding my vehicle. Great customer service and a great overall experience Midas is lucky to have such a young man at the front desk.

Overall everything was satisfactory. Friendly front desk attendant.

Excellent customer service and great staff!!

These fellows are on the ball. Easy to speak with, knowledgeable, and helpful

Tyler was very helpful and definitely an asset to your company.

Stop taxxxxxing

Waiting time was as told, not something just made up or downright lie told to my face.

Your people were very good they explained everything about what they could do and very respectful.

Great experience!!! Very professionals!!!

Lobby was very clean and associate friendly, missed the coffee.

If a customer asks for a tire rotation, rotate the tires and then happily charge them for it. Don’t ignore them or tell them it’ll be done and then act like it’s too much to ask when the customer confirms tires were rotated. Insane customer service. If a coupon is made available to the public, don’t charge more for the service after the fact. Makes no sense. Ya lost me as a customer.If a customer walks in for an oil chance the minute the shop opens, why would that take almost two hours after I was told “if you come in the morning, won’t take but 30 minutes”. Took my fiance’s car for an oil change previously and the oil cap was left in the engine bay. Needless to say I won’t be back to a Midas. Two terrible experiences back to back isn’t worth saving a few bucks. Also, they quoted me $500 for new rear brakes, new brakes for 500 bucks? Give me a break.

Very friendly staff and excellent service at a good price! I definitely recommend them!

I went in because my check engine light was on, and was told I needed further repairs that would be almost $1800. A couple of months earlier, I had already paid $2,000 for service, and was now being told I was given an inaccurate report and needed more work done. This sounded very misleading. I have been a long-time and loyal customer to Midas, and I wasn't even offered a discount to get the needed repairs done, which had not been disclosed to me previously. Very unsatisfied with my service.

I love the team there are really nice they have great people skills and they will always get the job done the right way and always help you out every day

Manager was professional and service was done promptly

Everyone was kind and professional

Arrived at 7:37, seven minutes after opening. One person in front of me. Finished up with me at 10:20. All okay but they definitely had a slow start to that morning. Took a long time but I would visit this location again.

If it was free I would have been highly satisfied.

Primero que todo hacerme sentir seguro que van a solucionar mi problema, lo segundo seria resolverlo en un tiempo aaceptable, ya que luego de cobrarme precios abusivos, al día siguiente mi carro se encontraba igual de roto

David and the mechanics are very positive energy people and the work they performed was excellent!!!!

The staff were very helpful each step of the process when they noticed the leaking hose they showed me were it was leaking and recommend replacing it before it got worse.That saved me money in the long run and I appreciated that.

Fast, friendly, upfront pricing. No upsell was waiting for my car the interaction with other customers was the same.

Fast friendly upfront information. I only gota oil change but the way they communicated with other customers was awesome. They didn't upsell or push extra services on anyone. I will be coming back again for break service.

Great customer service better than jiffy lube

Because the associate was courteous and polite, but Tyler clearly explained everything in detail. Also, went further that if the work is done at the location it would under warranty and can be taken to any location in USA.

Already given

Fire the manager David Chen and bring someone who will hold himself and his staff accountable.

Providing ethical services

Get competent technicians.

The manager provided professional and efficient service with great cooperation and no upsell.

the service, and help with parts I needed

I was highly satisfied

David Chen and his team at Round Rock Midas in Texas was awesome. He always called me with updates and made sure I understood the service fee and parts that were involved in the repair. I have never had a good mechanics, and I will continue to go there for maintenance checks that are needed for my car. I really appreciate all he did for us. We will definitely recommend this location to all of our friends.

David was informative very detail and put alot of care in my car Breakdown of prices and my options very Satisfied with services

The service tech was very friendly and very detailed about my service. He offered me advice on my car and took care of me immediately. The inside of the waiting room was very clean and comfortable.

Manager and Mechanic did a fabulous jobs. Kept me informed and got my vehicle out in a timely manner

I had a good coupon and the service was great

The Manager and his staff were friendly and accommodating to my need to get service quickly. Those also were engaging with me throughout my waiting for completion of service. Overall, EXCELLENT customer service!!

Please speak with customer in good way not like rude

I am highly satisfied because David Chen, the general manager got me in for an oil change fast without an appointment. After my oil change was done, he then explained to me in details of what he found wrong with my vehicle, that I would need to have repaired soon before any serious damages occur. For that, I really appreciated his services. Great job David

My appointment was for 11:30 I went in an hour early and got to it right away and honored the coupon I brought in

excellent service

Amazing staff, went to extra mile to help ..very thankful on behalf of my family

No problem

Professional service.

David replied quickly to my online appointment request even though it was after hours. I expected to be nickeled-and-dimed, as so frequently happens with an oil change - but I paid exactly the price I expected. Honest service and honest pricing. Thank you! Also, the appointment was honored, and the service was quick; I had very little wait time. The lobby was clean and comfortable.

The manager was very thorough in explaining recommendations for services and knowledgeable. I was there for 30 minutes start to finish which was great!

The Manager was honest, and very helpful! It's not common these days. I'll definitely will be returning for further car care!

I do not hand out "Highly Satisfied" often. Satisfied is good.

I went in for an oil change and tire rotation. The wait wasn’t too bad and everything went smooth. However, when I went home and checked the quote they gave me, tire rotation was not a part of the service. I looked at my tires and checked that they were not rotated.

Great customer service

The attendants there were professional and polite. Everything was clearly explained clearly. Great service

I will go back to the place that have nice people

Part pricing is double or almost 3 times the normal price of the part. Need more options for selection of replacement parts.

The information provided and the ability to resolve my issue.

The manager was very sufficient and very straight to the point. He helped me a lot. He was very kind, and patient.

Everything went perfectly

Everyone was so friendly and helpful!

As soon as i walked in and explains the problem i had with my car the manager David Chen immediately knew more or less what my problem was. The manager and the technician walked me through what was wrong and how it was being fixed. Everyone was very welcoming and nice, Very professional as well, i would love to come if more problems with my vehicle come up

Technician was vaping in my car while on the phone. He was very clear in articulating the problem with my radiatior though

Good customer service

The store manger David Chen is a Awesome Manager. He answered all my question. He knows what he is talking about. He is all about customer service. I over heard him talking to another customer. He was very helper with him too. Keep up the good work.

First visit to a Midas. Just great service. I hope 2nd visit will be the same.

David did exactly what he said he would do.

People working at the desk needs to be more friendly

The customer service was helpful and welcoming, the speed of service was great and the location itself was clean and comfortable. I did have a little issue which was my fault given a misunderstanding. I apologized for it. Other than that, everything was great!

My tire had been losing air so I wanted to get it checked out, he found 3 punctures and I had to get new tire, you had tire and it was quick and friendly.

I paid for tire rotation and oil change but store associate don’t want to do the tire rotation due to one my tire condition but I paid full price.And Check-in process was horrible

Customer service Jenny was awesome. But after I got alignment, I found a nail in my tire, on asking associate working ge denied but think he deliberately did that. He didn't patch it either. I had to being car to a nearby tire shop and pay $20 extra for patch which was I think caused by working associate.

Overall GREAT SERVICE!

I think they were having a rough day, the first guy was sweet and helpful, the other one, (the manager I guess?) Was not nice, no patience but again, maybe just a bad day?The coffee machine could use an upgrade tooThey didn't give me a receipt and when my bf asked for one, he rudly gave us one.Place was really clean!

Clearly there was new management whom totally transposed this shop into world class Midas service center vs previous management. Extremely pleasantly surprised with the communication service I received and surely will be back for all mechanical needs

Everyone was professional and was friendly as well as knowledgeable about my issues

The staff was very professional. He explained that the oil change included checking the tires and all fluids. I did not wait very long for my oil change to be complete.

Fairer pricing (quotes not competitive), better appointment process

Fast, friendly, knowledgeable, and by far the best price in town for a full synthetic oil change

It was an okay experience longer than expected but the staff was friendly.

friendly staff, timely service, knowledgeable associates

Overall experience from the cleanliness of the place to the warmth of the staff and their vehicle knowledge.

The price was cheaper than Groupon

This location was amazing! The manager Andrew I believe, was great. We talked about my car and he was very knowledgeable, we talked about football, they told me it would take 45 minutes it felt like I was sitting for 20. They were all very pleasant from the mechanics to the manager, he held the door for me with my cane and made sure my car was close to not walk so far. Such respectful, kind and pleasant gentleman everyone was. I will definitely be back for my oil change and window shield wipers!

The associate name was Ben he was very rude upon my arrival. Cut me off and even had music playing on his phone while I’m trying to talk. He cussed at his employees about the vehicles that were there. Another customer there told me he was very rude to her as well but I noticed when a male customer came in his attitude towards them was different. I’m not upset about the wait time just Ben needs to either not volunteer to help at other locations or be at the front desk with the attitude that he has. I’ll never take my car to be serviced at Midas again.

I called before I came, when I got there I was greeted and taken care of. They notice I needed a major repair. I only came in for an oil change but they took the time to figure out a quoted price and calling around to make sure they could get the part.

The staff at this location are very knowledgeable & courteous. Will def go back there.

Andrew was knowledgeable, detailed, and helpful. The store just opened but all went perfectly and we already brought our second car back for an oil change a few days after our first car was taken care of.